Budaya 1 3 1 dalam menyelesaikan masalah

Hi, good morning, friends, on this occasion, allow me, Mas Pris, to share a matter related to time management, okay, in time management, of course, it's not separated from why time management is needed, one of which is because we are handling one challenge or problem, friends, we are in PPL, of course, you have

learn the Masta technique, friends. The Masta technique is a problem of analyzing solutions and questions, but the development of this technique we keep updating. The complete technique is the 131 technique, the strategy is

Solve the challenges or problems that we face in our work or in other fields of our lives But in this occasion, we focus on work first. Okay, effective communication strategy to improve the quality of the team Okay, the purpose of technique 131, we will explain later what it means The first is to reduce the burden of leadership in taking daily technical decisions

Train our team to think critically, systematically, and responsibly. Criticism, systematically, and responsibly means increasing the team's IQ in thinking to solve problems.

Encouraging coaching culture is not just one-way command. With this, we are brainstorming and discussing a problem. We also educate or train our team to be even better in solving problems. Increase work effectiveness and speed in solving problems. Because with this technique, we are faster in solving a problem. We will explain later.

Okay, steps 1-3-1, this is the explanation, friends. One here is one specific problem, not a long story and separated from other problems. Then we present three possible solutions to show that we think about the process. In the process, if it's stuck, we can ask on Google, chat, gpt, but always use

Don't go directly to Google, don't always go directly to chatGPT, because it's easy to get into trouble. If we have a problem, we can directly ask chatGPT or Google, it depends on our 45% IQ. So the best thing is to consider 3 solutions first. So our brain will think, even though it needs energy and effort, because we think.

If we have 3 solutions, then we can compare them with Google. Then we can combine them with the solutions provided. But still, we have 3 solutions. But sometimes the problem is too small, but it's important and it's not going to have a big impact. We can use 3 solutions. We can be more confident to use 3 solutions.

Then choose one recommendation, the best solution and give the reason to the leadership So from the three earlier, we see that the most effective solution is this Then later the leadership task is to direct and make decisions, not to solve everything Okay, for the benefit, if we use this method

The benefit is to increase self-confidence and initiative. So, as a staff or leader who has a leader above him, we are more confident and initiative. Our team, our staff will also believe that he is given a chance to do initiative. Encourage creativity in problem solving. Because we are used to thinking, so we have unique ideas in the form of creativity. Giving room to develop as leaders in the future, friends.

to produce better quality and faster decisions, to be a more respected individual because it is not just relying on superior decisions.

Here's an example of the problem. The laptop customer does not turn on after being serviced. What are the three solutions? We ask from the technician. Check the connector and power supply, test with spare adapters, and contact the customer to confirm the latest condition. From these three, the technician can recommend one solution. This is the remaining TPT. For example,

I will contact the customer for the 3 solutions. Sir or Sir, I recommend you to contact the customer first to confirm the latest condition of the laptop. Yesterday, the laptop came, was it still working or not? Coincidentally, the technician was updating it yesterday. Then, the next case is the store's SBP, the stock is empty. The problem is that the stock of certain types of cellphones is empty for 3 days, even though the customer's demand is high.

We have planned or SPP has planned 3 solutions: ask for a loan to other stocks, which is overstock, connect purchasing to accelerate the sale, offer alternatives to other types to customers with special discounts or something like that, friends. Discounts we rarely get. So we can recommend it to purchasing or to the leader, to the OM. My recommendation, sir, is to be faster and keep the customer's confidence, so we can take solution number 1.

Then, the second special application, the customer complains about the long service. The problem is that the customer is angry because the laptop has been in service for 5 days and it's not finished.

We have gathered here as technicians, there are 3 solutions, contact and give an update of the estimated estimate, prioritize the unit service today, 3, offer a small commission, for example, service decision or free cleaning. As technicians, we can recommend to the leader or SPP or assistant, we recommend, "Sir, this is solution 2, from this one problem, I have solution 3, I recommend it so that the solution is fast and risk-free, star 1, then we can be number 2, prioritize the unit service, be careful."

Okay, friends, once again, every time you encounter a problem from the staff or the leader, you give a problem, you can give three solutions and one recommendation for the solution. So, we, PPR, create an organization that is more independent, creative, and more effective. Okay, let's start as a leader and an attitude to think of solutions, not just reports, friends.

Okay, the tasks will be after this video, you can see it in the tutorial. Okay, maybe this is it, if you have suggestions, please put it in the comments. And the hope is that it can be announced to us if you have suggested it. And the hope starts now after watching this video. If you like the task, below there will be the task material. And once again, if there is a problem, we use the technique 1-3-1. Okay, that's it. And see you in the next opportunity, friends.