Full Transcript

·YouTLDR

AI AGENCY FULL COURSE 20 HOURS (2026)

20:05:11EnglishTranscribed Jul 27, 2026
0:00

My name is Owen Rensland and I currently

0:01

run a business that makes me just under

0:03

half a million dollars a year helping

0:05

local businesses get more customers with

0:07

social media ads and AI. And since I

0:09

started that business, I've helped more

0:10

than 30 strangers build the exact same

0:12

thing. Some of them are even at 20 or

0:14

$30,000 a month.

0:15

>> In less than 2 months, I've went from

0:17

making $0 in 7 months to now making

0:20

thousands of dollars. I've signed

0:21

multiple clients. This is the best

0:22

program in the market.

0:23

>> And every single one of them learned it

0:25

from the exact series of videos that you

0:27

are about to watch. There are a lot of

0:29

people that have paid over $7,000 for

0:31

this stuff, but today you're getting it

0:32

all completely for free. And here's the

0:34

reason why. I quit charging money to

0:36

teach this because this industry is full

0:38

of [ __ ] of people renting lifestyles,

0:40

selling a dream about a business that

0:41

they don't even run. And honestly, I'd

0:43

rather just put this entire thing on

0:45

YouTube than share a category with that.

0:47

For full transparency, I make all of my

0:49

money from my agency where I help local

0:51

businesses. I make a little bit of money

0:53

from a software that I use as an

0:54

affiliate, but I make nothing from you.

0:56

There is no course link below or

0:58

coaching below. Like this is the course.

1:00

My promise from me to you is that this

1:02

will undeniably be the most valuable

1:04

video that you have probably ever

1:06

watched on the entire internet. And if

1:08

you actually execute this, I mean not

1:09

just in like an hour or two, like the

1:11

entire thing from start to finish, you

1:13

will have everything that the people

1:15

that paid $7,000 had. What they did with

1:17

it was on them, and what you do with it

1:19

is on you. I just ask one thing. Please

1:22

use this information to actually help

1:24

businesses. This can completely change

1:26

your life. It can replace your job. It

1:27

can change your life like it did for me

1:29

and all the others that I've helped. But

1:31

only if you show up with good

1:32

intentions. And just so you understand

1:34

the scope of this, this information

1:35

alone allowed me to go from a broke car

1:38

wash employee making minimum wage to

1:40

making just under half a million a year

1:42

at 20. And I'm currently living my dream

1:44

life. Like I literally this is

1:45

everything I've wanted ever since I was

1:46

a kid. And honestly, this video would

1:48

have saved me years of constant

1:51

failures. So please enjoy it. In this

1:53

video, we're going to cover a ton of

1:54

stuff. First, we're going to go through

1:55

a couple minutes of just background

1:57

stuff, and then quickly jump into

1:59

exactly how to run meta ads and all of

2:01

those fundamental skills. Shortly after,

2:03

we'll do an in-depth breakdown of how

2:04

the software works to convert their

2:06

leads into more jobs and customers. And

2:08

just to give you an example, one of my

2:10

clients has over $4 million in pipeline

2:12

value of scheduled appointments right

2:14

here in this singular sub account. And

2:15

during that, I'll have you build out

2:16

your business, literally split screen on

2:18

the side with me. Then we'll go through

2:20

your niche, your offer, and then some

2:21

fundamentals. And we'll go straight into

2:23

the actual service. Because before we

2:25

actually can understand how to sell this

2:27

service and get clients, you need to

2:29

first understand what you're selling.

2:30

Shortly after that, I'm going to teach

2:31

you everything that I know about getting

2:33

clients, and then you will have

2:35

basically everything you need to get

2:36

this business off the ground. How to get

2:38

clients, how to offer the service, and

2:40

an in-depth breakdown of me doing it

2:41

live in front of you. and most

2:43

importantly, how to also scale and get

2:46

to the next level, make 10, 20, even

2:47

$30,000 a month by helping businesses in

2:49

this way. So, before anything else, let

2:51

me just explain exactly what this

2:52

business actually is. Local businesses

2:55

such as home improvement contractors

2:56

make a ton of money, like 10 to 50K

2:59

every time that someone hires them for a

3:00

job. Literally, one job. And their

3:03

biggest problem is not doing the work.

3:05

Okay? It's getting more work. To keep it

3:07

simple, that's exactly what I sell. I

3:09

sell sitdown appointments with

3:10

homeowners that are actually looking for

3:12

a contractor's service. I'll run the

3:14

company's ads on social media like

3:16

Facebook and Instagram. And with the

3:17

main software we use, we convert a lot

3:19

of those leads that come in from the ads

3:21

to appointments and more importantly

3:23

close jobs for these companies. With

3:25

this business, I don't charge some kind

3:26

of monthly fee for companies to work

3:28

with me. I charge for every shown

3:30

appointment that I get a company. So, a

3:32

sitdown appointment. So, our incentives

3:34

are exactly aligned. And think about

3:35

what that means for the business owner's

3:37

side. He pays a couple hundred bucks for

3:39

an appointment with a homeowner that's

3:40

actually looking for his services. That

3:42

appointment might turn into a $10 to

3:44

$30,000 job. I mean, he would do that

3:46

trade every single day for the rest of

3:48

his life. And that's why I've had

3:50

companies pay me for this service for

3:51

years straight. I mean, I've had

3:53

individual companies pay me over $50,000

3:56

in profit for the time that we've worked

3:58

together. And it's because instead of

3:59

them having to rely on referrals and

4:01

just getting calls, we can get them

4:03

predictable jobs booked onto their

4:05

calendars and make them more money and

4:07

charge a percentage of it. Most

4:08

companies I sign on pay anywhere between

4:10

$2 and $4,000 every single month just

4:13

for these results. Now, here's why this

4:15

works so stupidly well right now. Think

4:17

about the everyday business owner,

4:18

right? Think about some decking company

4:20

that relies completely on referrals,

4:21

yard signs, doortodoor, just getting

4:24

calls, hoping that people are going to

4:25

call. Like my system that runs primarily

4:28

on AI can get them predictable jobs

4:30

month over month and every local

4:32

business in your area has that same

4:34

problem or at least some version of it.

4:36

Like they're just not making enough

4:37

money utilizing social media and AI and

4:40

they know it too. They just have no idea

4:42

on how to fix it. That gap between I

4:44

know I need this and I don't know how is

4:46

the business. By running this business,

4:47

you are the bridge. And the version of

4:49

the bridge that I run, the one in this

4:51

video, is running ads for them on social

4:53

media using AI to help them get more

4:55

appointments because appointments are

4:57

the one thing these guys will pay for

4:58

forever. What's insane though is that AI

5:01

does most of the heavy lifting for this

5:03

business. I mean, it creates the ads,

5:04

the qualifying, the follow-up, the

5:05

appointment booking. Like, all of that

5:07

gets handled by AI. Now, zoom out for a

5:09

second because timing here matters. In

5:11

1998, the internet blew up and most

5:13

people looked at it and thought it was

5:15

some kind of fad. It's a toy. I'll pass.

5:17

it doesn't really mean anything. And

5:19

they watched from the sidelines as the

5:21

people who took it seriously made a crap

5:23

ton of money. And not because those

5:24

people were smarter, just because they

5:26

were bouncing on the right opportunity

5:27

at the right time. I know it, you know

5:29

it. That is where AI is right now. And

5:31

if you look on YouTube or anywhere to

5:32

start some kind of business and make

5:34

some kind of money online, whatever it

5:35

is, it's like see trading, drop

5:36

shipping, Tik Tok shop, but like what

5:38

actually makes sense? Trying to trade

5:40

and essentially gamble your way to

5:42

success or selling products that aren't

5:44

even yours. And with this, you learned

5:46

valuable skills, running ads, marketing,

5:48

sales, client fulfillment, utilizing AI,

5:50

and you'll genuinely build something

5:52

real by solving an actual problem. And

5:54

you have the advantage that these people

5:56

don't, right? Most contractors are 35,

5:58

45, 55, whatever it is. Like, they

6:00

didn't grow up online. Unfortunately,

6:01

most of them can't tell AI from

6:03

autocorrect, but you likely did grow up

6:05

online. Like, they don't understand this

6:07

stuff like me and you do. With this,

6:08

there's no product to buy like drop

6:10

shipping. There's no spending a ton of

6:11

money to try to deliver the service and

6:13

for shipping, whatever it is. The client

6:15

funds just about everything here. And

6:17

your customers are not broke. They

6:19

already make millions of dollars. They

6:20

just need someone to help them amplify

6:22

that. So, that's the model. That's why I

6:24

bet everything on it over the last 2

6:26

years. Now, here's exactly how it

6:28

actually works. So, we run meta ads on

6:30

Facebook and Instagram for companies

6:31

that look just like this. I'll show this

6:33

in a second. convert all of those leads

6:35

that come through on that ad into booked

6:38

appointments using a software called

6:39

HighLevel using the AI systems that they

6:42

offer and then you get crazy results.

6:44

You'll get hundreds or even thousands of

6:47

leads for these companies and it'll

6:48

result in recurring revenue month over

6:50

month. And here's a clip of the actual

6:51

impact that this can have on the

6:52

contracting business.

6:53

>> Sweet. So, just to recap again, just to

6:54

kind of summarize things, we launched

6:56

ads one week ago. We've gotten four

6:57

booked appointments, two shown, one

6:58

closed. It'll click around 37,000 and

6:59

then maybe another one comes through at

7:00

around like 40ome as well in a week.

7:01

>> Yeah. Yeah. The other one I'm not I

7:02

can't really pinpoint when they're going

7:03

to when they would pull the trigger.

7:04

When they move forward and going to go

7:05

with us because it's so complex and I I

7:06

was able to pump their problem out um

7:08

what they need done. We got two more

7:09

appointments we got to see. So

7:10

>> great. That's awesome.

7:10

>> If we can continue to get leads of this

7:12

quality, then we'll be just fine because

7:14

I know at least one of every four of

7:15

these type of leads I'm going to sell

7:16

regard uh there's no doubt

7:17

>> you'll get no leads that aren't this

7:18

quality because we have the

7:19

qualifications so so perfectly set.

7:20

>> Right. Right. Yeah. Listen, as long as

7:22

the customer can afford what we're

7:22

doing, that's that's all we asked for.

7:24

So, uh it's a little bit of a luxury

7:26

product. These two points I saw now uh

7:28

there was no doubt that uh they can

7:29

afford what we're offering. That's

7:30

that's all you can ask for. As long as

7:32

they can afford it, we have the

7:33

opportunity to sell it.

7:34

>> So, that right there is an example of

7:35

one of the clients that I recently just

7:36

started working with, which is a decking

7:38

company. And the thing is is that I've

7:39

worked with companies for the last like

7:41

2 to three years making them literally

7:42

millions of dollars in contract to job

7:45

value. And it's like all from ads that

7:46

look exactly like this.

7:48

>> Getting debt quotes near Hampton Roads.

7:49

Before you sign anything, check three

7:50

things. One, are they a class A

7:52

contractor? Two, are they A+ rated with

7:54

the BBB? Three, are they actually

7:55

certified by the manufacturer like Trex

7:56

Pro Platinum? Miss Even one and you're

7:58

gambling with your biggest outdoor

7:59

investment. We check all three and few

8:00

builders in Virginia can say that. Our

8:01

decks are built to last decades, not a

8:03

few years. With backed materials, backed

8:04

workmanship, and a company that will

8:05

still answer the phone in 10 years. We

8:07

cover every deck project from the Outer

8:08

Banks to Richmond. And every military

8:09

family gets a discount as a thank you.

8:11

Click learn more below and get your free

8:12

no pressure estimate today.

8:13

>> Not only are you going to learn how to

8:15

make ads like that, you are going to

8:16

learn how to convert their leads into

8:17

more customers, how to get clients, how

8:20

to get companies to pay you money for

8:21

this, and ultimately how to scale one of

8:22

these businesses to make anywhere

8:24

between$ 10 and $30,000 a month, just

8:25

like the people that I've already

8:26

helped. So, I'm just recording this

8:27

quick video to explain that you have

8:29

everything that you need to win. Please

8:31

understand that the videos are insane.

8:34

Okay? You do have all of the tools and

8:36

resources in these videos. Okay? It's

8:38

just simply about working, working

8:40

harder, working more, doing more, being

8:43

faster, failing fast, being relentless

8:45

in pursuit of this goal. Because like

8:47

I've accomplished a lot by my age. I'm

8:49

just turned 20, not as much as I'd want

8:50

to, but whatever the point is, it's like

8:52

it's mostly because of my speed and work

8:54

ethic. I can't force you to work hard,

8:56

but if you implement fast and you fail

8:59

fast, so you know, you find out

9:01

something doesn't work, you immediately

9:02

change it and don't look back. And don't

9:04

make the same mistake twice. Please, if

9:06

you learn something, do not make the

9:08

same mistake twice. That's the

9:10

definition of learning. You have to be

9:12

very careful about that. Oh, something

9:14

didn't work. Learn from it and never it

9:16

should should never be an issue ever

9:18

again. But the idea is like you need to

9:20

do way more than what's required. Okay?

9:22

Like you might think you know what's

9:23

required but you don't. Okay, there is a

9:26

reason why it took me so long in the

9:28

beginning to sign my first couple of

9:30

clients to make any money. It literally

9:31

took me like almost about two years to

9:34

make any money online and I had access

9:36

to really good courses but like I wasn't

9:39

fast enough. I wasn't working hard

9:40

enough. I wasn't doing near enough. So

9:42

do way more than what you think is

9:44

required. So that's this video. See you

9:46

the next one. So, in this short video, I

9:47

want to explain to you signal versus

9:49

noise. When you're trying to start one

9:51

of these businesses or, you know, even

9:52

trying to make money online, most people

9:54

are reading books or like watching a

9:56

bunch of short form content, watching,

9:58

you know, a bunch of reels, watching a

9:59

bunch of YouTube videos, just trying to

10:00

figure out like what business model they

10:01

want to go with, what they want to, you

10:03

know, make work, trying to find the

10:04

perfect thing. And that right there is a

10:07

lot of noise, right? That's a ton of

10:09

noise. And by buying this program, by

10:12

being a part of this group, you now have

10:15

a set signal, right? And it's your

10:17

responsibility to put blinders on as if

10:20

you were a horse racing and remove all

10:22

of that noise as you get more firstparty

10:25

data. And what I mean by that is as you

10:27

go grow the business, as you know what's

10:30

working, know what's not, you just have

10:31

more experience by doing it. That's

10:34

first party data. You know, experience

10:36

through doing. The noise should almost

10:38

go to zero. You're not consuming

10:41

business videos online. You're not

10:42

consuming Instagram reels about

10:44

business. You're not doing any of that

10:45

because you're doing the thing, right?

10:47

And the only time that you should be

10:48

experiencing noise is if you need to

10:51

solve a specific problem. But even then,

10:54

you come to me and we solve it. I need

10:56

you to be very careful about this from

10:57

now on. Okay? Because there's infinite

10:59

amounts of noise in so many

11:01

distractions. But from now on, you will

11:04

now focus on the signal and focus on

11:07

building the business and failing by

11:08

doing it and learning based on your

11:10

experience. If you need outside help to

11:12

solve some kind of specific problem,

11:14

you're going to reach out to me or

11:15

you're going to go to the videos in the

11:16

program first and then reach out to me

11:17

after if you can't find it. As you make

11:19

more money, as you, you know, further

11:22

advance your skills of being a business

11:23

owner, the signal goes stronger and the

11:27

noise grows quieter. You know,

11:29

eventually you don't really consume

11:31

content. You don't really listen to

11:33

content. You don't really do anything

11:35

other than what's right next in front of

11:37

you for the business. And that's how it

11:39

should be. So many people continue to

11:42

consume noise. It distracts them. It

11:45

causes them to have shiny object

11:46

syndrome. When the truth is is you need

11:48

to focus on that signal, right? You need

11:51

that first party data. You need to learn

11:54

more by failing. And that's the only way

11:57

that you'll make this work. And another

11:59

thing I want to explain is like how when

12:02

horses are racing, they have blinders

12:04

on, right? For the next 12 weeks, I want

12:06

you to put the blinders on. Okay? You

12:09

know, they the reason why they have

12:11

these blinders on is because like they

12:12

only can see the finish line in the

12:14

race, right? It's the same thing with

12:16

this. Do the same thing with this

12:17

program specifically. For the next 12

12:18

weeks, the only source of non-fiction

12:22

material that you should consume is in

12:24

this program. Okay? No other YouTube

12:26

videos, no Instagram videos, nothing.

12:29

Okay? Let go of everything that you

12:31

think you know already about business,

12:33

you know, unless you're already

12:34

successful. Unsubscribe from all the

12:36

email lists. Close all of the books

12:38

you've been reading. It's just a waste

12:39

of time right now. Remove all the

12:41

videos, podcasts, any other educational

12:44

material from your life. I'm asking you

12:45

to do this. And you know, I truly mean

12:48

it when I say this though, but like

12:49

everything that you need to start your

12:51

business and get your first couple

12:52

clients, scale, get, you know, good

12:53

fulfillment in the door, do all of it is

12:55

in this program, okay? You don't need

12:57

anything else. So, why would you go to

12:59

anything else right now? The way that I

13:00

made a bunch of money is by picking one

13:03

singular mentor, listening to only them

13:05

until I was making that much money. You

13:07

do you truly don't need anything else.

13:08

You don't need anyone else. It doesn't

13:10

mean that like everyone else is wrong by

13:12

any means. There's so many people out

13:13

there with amazing information. I'm just

13:15

saying that like this will work if you

13:18

listen to it, okay? So, don't cross your

13:21

wires with the thousand other opinions

13:22

of other people right now. Just focus,

13:26

okay? Because the signal will get

13:28

stronger with time. You will get less

13:31

urges to doom scroll and figure out, you

13:33

know, find other solutions to things and

13:35

like watch more businessy content of,

13:37

you know, shiny objects. It's like that

13:40

will go away. All of that noise will

13:41

suppress as the signal grows stronger.

13:44

And the only way the single can grow

13:45

stronger is if you get more first-party

13:47

data by doing more, learning more,

13:49

failing more, experiencing more by doing

13:52

it. That's it. So many people never

13:54

understand this because they, you know,

13:57

fail to build in the first place, but

13:59

that's what you're doing by being in

14:00

this program. So, hope you enjoyed and

14:02

I'll see you in the next one. Hey

14:02

everyone, welcome to this short video.

14:04

And today I'm going to break down the

14:05

more better new decision-making

14:07

framework and ultimately like way of

14:09

looking at growth because this has

14:11

completely changed my entire life. I

14:12

mean, my entire way of looking at the

14:14

world is honestly different from this

14:16

framework, which is crazy to say because

14:18

it sounds so simple, but so many people

14:20

forget to understand it. Now, this is

14:22

from Alexi. I can't take credit for

14:24

this, from his $100 million leads book,

14:26

and it's that there's three ways to pull

14:28

the lever of growth, right? If you want

14:30

more customers, if you want to get

14:31

better client results, if you want to

14:33

make more money, these are all different

14:34

forms of growth. Now, to get that

14:37

growth, there's three things you can do.

14:38

You could either do more of something,

14:39

you could do something better, or you

14:41

could do something completely new.

14:42

Something weird about your brain just

14:44

fails to see the simple solution of just

14:46

doing either more or doing something

14:48

better. If you're booking a good amount

14:51

of calls and you're profitable on your

14:53

ads for client acquisition for the

14:56

agency,

14:57

so many people look to do something new.

14:59

It' be like, "Oh, let me do cold email,

15:00

too. Let me do cold calling, too." Or

15:02

like, "Let me do like outbound as well."

15:04

It's like, no, just do more of what

15:06

you're doing or do it better. For

15:08

companies that are at zero to $1 million

15:11

a year, yes, and I fall in that category

15:12

right now as well. It's like you will

15:16

always either do more or better. Very

15:18

rarely will you do something completely

15:19

new. Okay? And honestly, you need to

15:23

really think about this when you want to

15:25

pull any kind of lever for growth. The

15:27

first question you should be asking

15:28

yourself if you're trying to improve

15:29

results of something or fix some kind of

15:31

constraint which at the end of the day

15:32

as entrepreneurs all we do is solve

15:33

problems right so when you look to solve

15:35

a problem ask yourself will doing more

15:38

help and solve this problem and if the

15:40

answer is yes then forget every thought

15:42

about changing your landing page and

15:43

changing your things and changing the

15:45

way you book appointments and doing a

15:46

new niche. It's like forget it. Just do

15:48

more of what you've already been doing

15:50

that's working. So many people see some

15:52

success and start to panic because

15:56

they're seeing success. A good example

15:57

is say someone signs their first client

16:00

for an agency or maybe their first

16:01

couple of clients. Now what they'll do

16:03

is because they're panicking in their

16:05

head, they're like, "Oh my god, I want

16:06

to make sure that these guys get good

16:08

results, so I'm going to stop doing what

16:09

I did to get these customers and just

16:11

focus on client results and do something

16:12

different." Don't do that. Do more of

16:15

what you did to get those customers.

16:18

It's like

16:20

every time that you're looking to grow

16:22

something or looking to fix something or

16:24

looking to fix an ad or any kind of

16:26

thing like that, just do more of what

16:28

works or do it better. Very, very rarely

16:31

do something new. Okay? Every time you

16:34

should be asking yourself, why can't I

16:35

do more? Because volume is 90% of the

16:38

issue. You want to scale. You want to

16:41

make more money. Let's say you're

16:42

running ads and they're profitable.

16:44

Don't do something new. Don't change

16:46

your landing page to get a higher

16:47

conversion rate and a better

16:48

qualification rate. No, if it's working,

16:50

just do more. Literally just double and

16:53

like I wouldn't double it at once

16:54

obviously, but like increase your ad

16:56

spend. Scale your ad spend. If your

16:59

client results are working well, don't

17:02

do something completely new. dude like

17:04

oh my gosh the amount of times I've seen

17:06

someone that's gotten like pretty solid

17:08

client results for one of their clients

17:09

running ads for them and they're like

17:11

primarily on like met ads or whatever

17:13

say like that and they will basically

17:15

think like oh my gosh okay these ads are

17:16

doing great that's great that's handled

17:18

now let me go ahead and do like a Google

17:19

review campaign and like do Google for

17:21

them as well it's like dude why don't

17:23

you just increase the ad spend I mean

17:24

you could literally spend thousands of

17:25

dollars a day in a singular ad sp ads

17:28

set and scale their company up truly so

17:31

many entrepreneurs fail to understand

17:32

more better, new. If you're looking to

17:34

pull a lever for growth and make someone

17:36

more money, make yourself more money,

17:37

whatever it is, solve some kind of

17:38

constraint problem, always ask yourself,

17:41

will just doing more volume or doing

17:43

more solve it? The answer is almost 100%

17:46

of the time, yes. If it's not, then do

17:48

whatever you're doing better. And almost

17:50

never go to new, okay? Just more or

17:53

better. If you're running ads and

17:55

they're working, do more spend. You

17:57

know, if they're not working, do them

17:58

better and then do more spend. Don't

18:01

completely change how you offer things,

18:03

okay? Like more or better. Don't focus

18:07

on new. Use this thinking philosophy for

18:09

making decisions about growth and

18:11

ultimately just making more money and

18:12

becoming more successful. Okay? Once you

18:14

find signal, double down on it. Do more

18:16

of what you did to find success. And

18:18

that's all you have to do as an

18:19

entrepreneur. It's it's simple. It

18:21

sounds simple, but it's like people will

18:22

look for these shiny little objects and

18:24

shiny things and be like, "Oh my god,

18:25

this niche is really good right now. Oh,

18:26

let me jump into this niche." But it's

18:27

like, dude, you're profitable. just do

18:30

more.

18:32

Like what? So, I hope you enjoyed. I'll

18:34

see you in the next one. So, I want to

18:35

record this quick video to explain the

18:36

common pitfalls as to what happens, why

18:39

people fail. Now, here's the thing. It's

18:42

almost never the case that the model

18:44

doesn't work. That's almost never the

18:46

case. It's always because of some

18:47

avoidable mistake. And in this video,

18:50

I'm just going to go over a couple of

18:51

them. First things first is they manage

18:53

ads emotionally. Now, obviously, we are

18:56

running an ad agency. You know, there's

18:58

AI and they're incorporated as well and

18:59

will use AI for pretty much everything.

19:01

But mostly this business is built on

19:03

running ads for yourself, for your

19:04

clients, whatever it is, right? A lot of

19:05

people will sit in Ads Manager and will

19:07

constantly refresh it 10 times a day and

19:09

they'll kill campaigns before they've

19:10

even had time to spend out of emotion.

19:13

You need to let the ads breathe. You

19:15

need to give them time. You need to let

19:17

them run. Okay. Number two, they ignore

19:19

the data. Okay? Instead of following the

19:22

metrics and making decisions off of data

19:24

as you know what's going on, they do it

19:26

based off of feelings, instincts,

19:28

emotions, all that stuff. Like you can't

19:32

act on feelings. You have to act on

19:33

metrics. Otherwise, you're just

19:34

guessing. And if you just guess, you're

19:35

never going to get there. So that's two

19:37

pretty big ones right there. Another one

19:39

is that a lot of people try to stay in

19:41

whatever niche that they're working in.

19:42

So some people have come into the

19:44

program in, you know, roofing for

19:46

example, because that's what I succeeded

19:48

in when I started. Now, the state of the

19:50

market is very different now. You know,

19:52

if you go into roofing right now, it's

19:53

going to be very hard for you to

19:55

succeed. Not because the niche is hard

19:57

necessarily, but because it's so

19:58

competitive. Results are great. You're

19:59

going to get great results over a long

20:00

period of time. It's fine. But if you

20:02

want fast results, then you need to

20:05

niche down. You need to work with some

20:06

kind of micro niche. You need to work

20:08

with a small subset of people inside a

20:10

general larger industry. Like, for

20:12

example, I would say if you're in this

20:14

program, be in home improvement because

20:15

I've been in home improvement for two

20:16

plus years. I've made all my money in

20:18

home improvement, but pick a smaller

20:20

subniche inside of home improvement,

20:21

whether that's landscaping or garage

20:23

doors or home security systems or like

20:25

these small little subniches. If you can

20:27

just take control of one of those small

20:29

industries, you will dominate it so much

20:30

faster and you'll make so much more

20:32

money sooner. Number three, I think

20:34

that's number three, maybe four. They

20:36

overcomplicate delivery. Now, believe it

20:39

or not, it's pretty simple to get good

20:41

client results for your clients. Okay?

20:43

Beginners will try to do everything at

20:44

once and they will completely drown in

20:46

it. So, just follow the basic

20:49

step-by-step delivery process that I

20:50

have in this program. Okay, simple wins

20:52

here. Now, by far the biggest reason as

20:54

to why most people fail is because they

20:56

quit too early. Now, meta ads in the

20:59

beginning are not easy. Getting clients

21:01

isn't easy. None of this is easy because

21:03

honestly, you need to learn marketing,

21:04

sales, fulfillment, client success,

21:06

potential, like all of these different

21:07

skills. And that's a lot especially from

21:10

coming from someone that maybe doesn't

21:11

have as like all of them you know so

21:15

it's just the reality though you know

21:16

the people that you know work at it and

21:19

you know hand off the work too early

21:21

don't succeed so be comfortable going

21:23

through the ugly phase you know collect

21:25

enough data to win and don't quit okay

21:28

because if you quit you'll never get

21:29

there you'll never even get close to

21:30

getting there you know another thing is

21:32

technical failures so making sure that

21:35

the pages are loading properly funnels

21:36

are loading properly inconsistency

21:38

within your ads and funnels as well.

21:39

Like that's a big issue I've seen a lot

21:41

as well. Um service delivery areas. So

21:44

like rushing client results too quickly,

21:46

making mistakes in target areas and all

21:47

this good stuff. Running from sales,

21:49

that's a huge one. It's like if you want

21:50

to grow, you have to get really good at

21:52

sales. You have to build your own sales

21:54

process based on your selling style

21:55

because everyone sells differently and

21:57

you have to call leads consistently, no

21:58

excuses. Make sure you're really adamant

22:00

with follow-up. It's like you can't run

22:03

from these things, okay? You can't run

22:04

also from confrontation on sales calls.

22:06

That's a big one. That's about it. And

22:08

honestly, like this model works well,

22:10

okay? And most failure comes down to

22:11

commitment and just individual drive and

22:15

how much you're willing to do discipline

22:16

with data and understanding like that

22:18

things take time to see real data and

22:21

not cutting corners and really just

22:23

going through the ugly phase. So, I hope

22:25

you enjoyed and I'll see you the next

22:26

one. Now, just a couple things before we

22:27

really dive in here. Please share this

22:29

video with other people that you think

22:31

it would benefit. Of course, only if you

22:32

find it valuable. Also, if you find it

22:34

valuable, leave a like down below,

22:36

subscribe, and maybe even comment your

22:37

thoughts. And also follow me on

22:39

Instagram, which will be in the

22:40

description of this video. And number

22:41

three, please understand that I'm

22:43

releasing this video because I quit

22:44

coaching and I have nowhere else to put

22:46

this information. So, instead of keeping

22:48

this course secret, I'd rather have it

22:49

reach as many people as possible and

22:51

help as many people as it can. Once

22:52

again, I personally make all of my money

22:54

from the agency and not you. Once again,

22:56

is not a link to buy a course in the

22:58

description or coaching or anything like

22:59

this is the course. But keep in mind, I

23:01

do however have an affiliation with the

23:03

software I use. So I will be giving you

23:05

some bonuses if you decide to become my

23:06

affiliate for that. But I don't really

23:08

make that much money from this. It's

23:09

mostly from the actual agency itself.

23:11

I'm just being fully transparent here.

23:12

Hey everyone, it's Onland and welcome to

23:14

Meta Admy.

23:16

This video is the all-encompassing guide

23:17

to running successful meta ads. You

23:20

definitely will watch this video

23:21

multiple times. I would be shocked if

23:23

you didn't. Now running ads is a

23:25

lifetime skill that will pay you

23:26

millions of dollars. Thankfully, I have

23:28

tons of information, years of

23:29

experience, and hundreds of thousands of

23:31

dollars worth of ad metrics to help you

23:32

learn as fast as humanly possible. Now,

23:35

remember that one ad, literally just one

23:37

winning ad, can completely change your

23:39

life. All it takes is one winning ad for

23:42

your clients to pay you 3K a month for

23:44

two plus years. All it takes is one ad

23:47

to make a ton of money and succeed

23:49

massively and completely solve client

23:52

acquisition and get tons of clients.

23:54

This will be the most valuable video you

23:57

have ever seen for running metads. Even

24:00

if you think that you are an absolute

24:01

legend at running metads, that you've

24:03

have, you know, tons of spend, more

24:04

spend than me, still watch this video

24:07

because I guarantee you that this video

24:09

has things that you don't know about

24:10

that could make you way more money. Now,

24:13

for context, this one resource and video

24:16

has taken me more than six months to put

24:19

together. It is 26 pages and that does

24:22

not include any of the resources that it

24:24

includes which are often times 10 pages

24:27

plus. Now you need to understand that

24:30

this video alone is likely worth more

24:32

than the cost of the program altogether.

24:34

This is the combined information from

24:36

everything that I've ever learned from

24:38

to masterminds that I've privately

24:40

attended to specific ad campaigns to

24:44

just like other programs that I've paid

24:46

tens of thousands of dollars for that

24:47

like some 5k a month plus. Like this has

24:50

everything and it's all updated and it's

24:53

all new and all of the information is

24:55

based on the market right now. So in

24:57

this video we will cover ad philosophy

25:00

and mindset, general flow, audience, ad

25:03

components, offer creative, video

25:05

creatives, picture creatives,

25:06

copywriting, destination, funnel/ lead

25:08

form, targeting, live campaign

25:09

buildouts. Yes, we will build a live

25:10

campaign for you. Scaling with data.

25:12

This is going to be the most valuable

25:14

section. All of this stuff is important

25:16

and crucial. Yes, obviously the creative

25:18

section as well. But if you take

25:21

anything from this video, take away

25:24

scaling with data so you understand how

25:27

to track, how to make decisions off of

25:29

data, how to scale campaigns in the

25:32

effective way without breaking things,

25:34

media buying and testing cadence, ad

25:36

math and budgeting, and then winning ad

25:37

examples. Like I said, this will be

25:40

insanely thorough, insanely valuable.

25:42

So, I hope you enjoy and um yeah, let's

25:44

get into it. Ad philosophy and mindset,

25:47

more better new. This is a framework

25:49

from Alex Herozi and it's a philosophy

25:51

that you need to adopt for general

25:53

business and more importantly though

25:54

running ads. It's more better new. So at

25:58

the end of the day there's three levers

25:59

that you can pull for growth. The first

26:02

lever is more. I won't lie 90% of

26:05

business owners fail to realize that

26:07

sometimes there isn't any magical change

26:08

that they need to make to improve things

26:11

but literally just doing more of what

26:12

you're already doing. You know, so many

26:14

people fail to realize that if you have

26:15

a winning campaign and you're signing

26:16

clients, a lot of people add more

26:18

creatives and change things. It's like

26:19

no, just scale. So, a good example is

26:22

let's say you're in KPI and you're, you

26:24

know, which is key performance

26:25

indicators. So, your metrics are good.

26:26

Like, for example, let's say you book,

26:28

you know, three appointments every 100

26:29

messages that you send for something,

26:31

you know, they're doing like outbound or

26:32

something. Now, mo most people do,

26:36

believe it or not, is just change the

26:37

system and be like, "Oh, what if I get

26:39

5%? I get more bang for my buck." But

26:41

the first lever that you want to pull is

26:44

just doing more. If it's already in KPI,

26:46

just do more. Now, whether that's

26:48

spending more on ads, hiring more

26:49

people, whatever it is. Now, the second

26:52

lever you can pull is doing something

26:53

better. So, doing what you're currently

26:55

doing, but making improvements to make

26:56

it better. And the goal here is to get

26:58

more output from the same input before

27:00

you increase the input by doing more.

27:03

So, the idea here is like let's say

27:04

you're running an ad campaign, okay? and

27:06

you're getting a result, but you're not

27:07

getting a good enough result in

27:08

accordance to the metrics that you set,

27:10

right? Because before we run an ad

27:12

campaign, it's important that we set

27:13

metrics and benchmarks of what we should

27:17

be going for. Because without this, then

27:19

we're we're pretty much just running a

27:21

campaign blind. So, if your data is

27:24

worse than the target metrics that we

27:27

set, then the goal, we don't do

27:30

something new. We don't change niches.

27:31

We don't change,

27:34

you know, all this stuff. We make

27:36

specific changes though to improve the

27:38

metrics that are bad you know because

27:40

oftentimes there's one or two things

27:41

that we can pull a thread on and two to

27:43

3x our entire output and that is doing

27:46

better you know making you know pulling

27:48

that lever of doing something better

27:50

before um you know doing more because

27:54

after you pull it and you know it's

27:55

better and your magics are better and

27:56

they're KPI whatever it is and you're

27:58

seeing what you want to see then you

28:00

scale ad spend and then you make more

28:01

money very rarely will you do something

28:05

you. That is the third and the most rare

28:08

lever to pull. This is launching an

28:10

entirely new offer, a new niche, a new

28:12

traffic source. The only time you will

28:15

pull this lever to grow your business is

28:16

if you've completely exhausted more and

28:18

better, which 99% of time isn't done.

28:21

I'll give you a good example. Now, when

28:24

you're running a system, for example,

28:25

like paid ads or I guess like um a good

28:30

example is like YouTube, you know, like

28:31

I currently, you know, record YouTube

28:34

videos to get more clients. Now, for me,

28:39

YouTube has worked tremendously well. If

28:42

you're watching this video, maybe you've

28:43

came from YouTube, maybe you've come for

28:44

something else. And the truth is is a

28:48

lot of people will start to do well on a

28:50

platform and their brain for some reason

28:52

shifts them and be like, "Uh, you should

28:54

probably start focused on Instagram,

28:56

too. You're already taking advantage of

28:56

YouTube. Might as well do Instagram,

28:57

too." It's like, no, do not do something

29:00

new completely separate and add more

29:02

complexity. Just do more of what you're

29:04

currently doing that's working. I don't

29:06

understand why more entrepreneurs can't

29:08

take this approach and actually think

29:09

for themselves with things. When you're

29:11

running an ad campaign and you find

29:13

something that's working well, don't

29:15

keep trying a bunch of crazy new

29:16

formats. Double down on it and do more

29:17

of what you're doing.

29:19

You know, you really need this mindset

29:21

when it comes to business. Okay? When

29:23

you run ads, when you do any kind of

29:24

marketing whatsoever, this has to be

29:27

drilled into your head at all times.

29:29

There should never be a question of what

29:31

else can I do to get more business. It

29:33

should be what can I do? Like why can't

29:35

I do more?

29:37

Okay, I have to do something better.

29:38

Okay, why can't I make it better? and

29:41

then do more. It's always these two.

29:43

It'll never be new. Okay? Only situation

29:47

where it makes sense to do new is if

29:48

you're doing cold SMS or cold calling

29:51

because you don't have the budget for

29:52

ads and then you switch to new. Not

29:54

because you've exhausted cold, but

29:56

because it's just literally it's a new

29:59

system that's better and more scalable.

30:00

So, that's kind of the, you know, little

30:02

caveat or whatever, but more better.

30:05

Very rarely do new. Exhaust more. If you

30:07

if more doesn't work and it's not good

30:09

enough the system, then do better and

30:10

then do more. Okay, that's the

30:12

philosophy you need to do marketing in

30:13

general. General flow. So the general

30:15

flow for running ads is there's an

30:16

audience which is your target market or

30:18

your niche, whatever it is. Then you

30:20

have ad components and then you have

30:22

conversion. So super simple. Your

30:24

audience is the starting part of the

30:26

starting part of the entire advertising

30:28

process. Okay? Every component of your

30:30

ad is aligned or affected by the

30:32

audience. It has to be built around who

30:35

you're speaking to. And it's typically a

30:38

niche, which the definition of a niche

30:40

is literally just a specific subset of

30:41

people you need to buy a shared

30:42

identity, desire, problem, and belief

30:43

system. So, who they want to be, what

30:45

outcome they want, what's stopping them

30:46

from getting there, how they interpret

30:48

the world, otherwise known as like their

30:49

paradigm. Now, before you consider your

30:52

offer or preparing creatives, why

30:53

writing copy or anything else in the

30:54

process, you first need to understand

30:56

your audience and who you're actually

30:58

trying to reach out to and also

30:59

awareness levels. So it's very

31:02

important. This is where everything

31:04

comes from. This is the barrel. So the

31:07

better you understand this part of it,

31:10

everything else gets you know gets much

31:12

and much easier.

31:14

If you understand your audience

31:16

properly, you will never fail to write

31:17

winning ads. You will never fail to

31:19

write winning copy or you know winning

31:21

landing pages, funnels, anything, sales

31:25

even. Like if you try truly understand

31:27

your audience like you're pretty much

31:28

unstoppable. So, when considering to run

31:31

any kind of paid ads, take some time and

31:33

complete this resource. Please trust me,

31:36

when you understand your audience better

31:38

with as much detail as possible. It is

31:41

so much easier to run successful

31:44

campaigns, okay? If you know your

31:46

audience, you will never struggle to run

31:47

successful ad campaigns ever again. Now,

31:50

this resource looks like this. It's

31:52

simply one page of questions and you

31:54

want to answer this in full and this

31:57

will also help you build out your ad

31:59

offer and script out your ads later that

32:01

we have you do in this video if you

32:03

decide to run video ads. But even if

32:05

you're running picture ads, whatever it

32:06

is, like please go into the resource

32:09

section of this video and complete this

32:11

now. Pause the video, come back to it

32:13

after, finish this now. You need to

32:16

understand your audience as best as

32:18

possible if you want any chance at

32:20

getting a good cost per result with

32:21

running ads. The better you understand

32:24

your audience, the better everything is

32:26

from then onwards.

32:28

Audience awareness. So once you

32:30

understand who your audience is and who

32:31

they want to be, the outcome that they

32:33

want, what's stopping them from getting

32:34

there, how they interpret the world, now

32:36

we need to plan out their level of

32:38

awareness so we can kind of decide how

32:41

we're going to offer what we're going to

32:42

offer inside of the ad. So awareness

32:44

determines how you communicate because

32:46

someone who doesn't even realize they

32:48

have a problem will not respond to the

32:49

same message as someone who's ready to

32:51

buy. In other words, your ad should meet

32:53

them where they are in their thinking to

32:55

best get them to make the decision that

32:57

you need them to. So if they're

32:59

completely unaware, right, they have no

33:01

clue that they have a problem or that a

33:03

solution exists. So which is very rarely

33:07

the case with contractors, lead with

33:09

curiosity, story or pattern interrupt.

33:11

focus on getting attention and not

33:13

selling. Okay, this is kind of how you

33:16

want to communicate it if their

33:17

awareness level is completely unaware.

33:19

Now, if they're problem aware, otherwise

33:21

known as if they feel the pain but don't

33:22

know how to fix it, which this is the

33:24

situation that most home improvement

33:26

contractors are in, agitate the pain.

33:28

Show that you understand it better than

33:30

they do. So, you need to hint that a

33:32

solution exists.

33:35

Okay, solution aware. They know

33:37

solutions exist, but don't know which

33:39

vehicle or method is best. Okay, this is

33:41

if they're solution aware. Position your

33:43

method as the breakthrough or you the

33:44

unique mechanism or framework that can

33:46

get them what they want. Product aware.

33:48

They know the type of solution. You

33:49

know, for example, an agency, a course,

33:51

software, but they don't know you're the

33:53

one. So, differentiate here. Show why

33:55

your approach or your offer is superior.

33:58

Use proof, comparison, results. Be

33:59

authentic in your marketing. Be

34:01

different. Differentiate. This is

34:03

important. Most they know you and just

34:06

need the deal or reason to act now. So

34:08

use urgency, scarcity, bonuses, and

34:10

guarantees to close. Um or just results.

34:14

Focus on reducing friction, not

34:15

education. So this completely determines

34:19

how you market to them. Everyone will be

34:22

inside of one of these awareness levels.

34:25

For most of you, it's probably going to

34:26

be in the problem aware, solution aware,

34:28

or product aware. Definitely probably

34:30

not most aware. The reason why, you

34:32

know, personal brands are so

34:36

good is because everyone is most aware.

34:39

They know who you are. They just need a

34:41

reason to act now, right? And that's why

34:43

in the ads we'll start here in terms of

34:45

profitability.

34:47

It is harder to get someone to buy if

34:49

they're completely unaware because you

34:51

have to leave with curiosity, story, if

34:52

the pattern interrupt like the goal is

34:54

to get attention and through that sell.

34:57

But it's hard. ads will end here and be

35:00

less profitable. So the goal is to be as

35:05

close to this pinnacle at the bottom as

35:07

possible given our market. Now we can't

35:11

really do most aware unless you build

35:12

some kind of big home improvement

35:13

personal brand which will take a long

35:15

time. It's doable but will take a long

35:17

time. Product aware they know that the

35:19

solution is out there. Now this actually

35:22

is very few to be honest. But typically

35:27

what happens is the bigger companies

35:30

that we want to be working with. So the

35:32

companies that are making millions a

35:33

year are typically somewhere in between

35:35

solution aware and product aware. Okay?

35:39

They know that solutions exist but don't

35:40

know which vehicle or method is the

35:42

best. They might be already looking for

35:43

some kind of agency. So they know the

35:44

type of solution that they're looking

35:45

for but don't know that you're the pick.

35:47

They are typically between these two.

35:50

Now the companies that are doing a

35:51

little bit less in revenue typically are

35:53

problem aware where they feel the pain

35:55

but they don't know how to fix it. You

35:57

know they don't know how that they need

35:58

to do paid marketing for example. This

36:00

is typically with the older contractors

36:02

and people that don't have you know

36:03

bigger companies. Bigger companies will

36:06

know that the solution is out there and

36:07

also know what they need you know to get

36:10

to the next level. So what I would

36:12

recommend you do in your advertising and

36:13

when you run ads, especially B2B, is

36:16

think in between these two, okay? You

36:20

want to position your method as a

36:21

breakthrough, you know, and unique by

36:23

also differentiating yourself and

36:25

showing why you're better, more proof,

36:27

you know, differentiating yourself by

36:28

showing you're authentic, whatever it

36:29

is, right? So you can use this chart for

36:33

any kind of ads that you run. Okay? I'm

36:35

just giving an example about B2B ads,

36:37

but you can also run the same example

36:39

for B TOC. Right? If someone needs a

36:43

roof replacement,

36:45

they are going to be solution aware.

36:49

Actually, no, they're going to be

36:50

product aware, right? Because they need

36:52

a roofer. They know they need a roofer

36:54

to come, but they don't know that you're

36:56

the pick. So, when you're running B2C

36:57

ads for your clients, differentiate.

37:01

Show why your offer is superior. Most

37:03

people do this through price, which is

37:05

fine. It works. It's proven. But you

37:07

could use proof. You could use

37:08

comparison. You could use results.

37:10

outcomes like there are ways to

37:12

differentiate yourself and we'll show

37:13

you how to do that throughout this video

37:14

as well. So understand how ads start and

37:18

end here from profitable to unprofitable

37:20

based on awareness levels of the

37:22

audience.

37:24

Okay, ad components. So what is an ad?

37:28

An ad is just a form of package

37:30

communication designed to influence a

37:32

specific audience to take a certain

37:33

action. It's based on psychology, latent

37:36

conditioning, pain points, emotional

37:37

triggers of the target audience. The

37:39

actual components of an ad are an offer,

37:42

a creative, a copy, and destination.

37:46

Offer is just the exchange that you

37:48

propose in the ad. So, it's like what

37:49

you're offering to them basically.

37:50

Creative is the actual image or video of

37:53

the ad, like what the ad actually is.

37:55

Copy is the text associated with the

37:57

creative, right? There's usually a

37:59

primary text that goes along with the ad

38:00

telling them to do to do something in

38:02

addition to the actual video or image

38:04

that the ad is. And then finally, a

38:06

destination, which is where you send the

38:07

traffic, you know, to convert them from

38:10

cold to leads, appointments, clients,

38:13

whatever it is. So, an ad offer, like I

38:16

said, is the promise or exchange

38:17

proposed in an ad that captures

38:18

attention, sparks desires, and motivates

38:20

a c a motivates a potential customer to

38:23

take action. In Agency Genesis, we

38:25

learned how to build a winning offer,

38:27

you know, to sell your services. The

38:29

difference between that offer and an ad

38:31

offer is that an ad offer, you're not

38:34

trying to sell them as clients in your

38:36

services, but you are trying to sell the

38:38

next immediate step. I'm going to add

38:40

immediate here.

38:42

Whether that be booking a call, opting

38:44

in, you know, providing their

38:46

information, applying, whatever it is,

38:48

that is the sole goal of an ad offer.

38:51

Okay? The goal is not to sell the total

38:53

dream and have them become clients off

38:54

of ads. The goal is to have them go to

38:56

the next step. Think about it like this.

38:58

Your business offer is what you deliver

39:00

and your ad offer is how you get people

39:01

excited enough to learn more about it.

39:04

So a good ad consists of a dream

39:05

outcome, likelihood of achievement, time

39:08

delay, and then optionally effort and

39:10

sacrifice. Now obviously this is just

39:12

what value is, right? So this is what a

39:14

good ad offer consists of. It's the same

39:16

thing as a normal offer. Um

39:19

but again the only job of a successful

39:22

ad offer is to make someone stop

39:23

scrolling and think, "Oh, I want that.

39:25

How do I get it?" Add offer examples. So

39:29

each offer clearly communicates all the

39:31

aspects of value in one simple sentence.

39:34

We help contractors add 50K a month and

39:35

book jobs or you don't pay.

39:37

Chiropractors fill your calendar with 20

39:38

new patients in 30 days guaranteed.

39:40

Roofers get six new installs in 30 days.

39:42

Only pay per result. Solar companies 40

39:44

60 qualified leads in 45 etc. Like an ad

39:47

offer is literally just like a mini

39:49

version of like what you do in a

39:51

simplified way to display your value to

39:54

the public to show what you do.

39:57

Creative. Creative is everything. Okay?

40:01

This is the bridge between your offer

40:02

and your audience. This is the highest

40:05

leverage thing when it comes to running

40:07

ads. If you have a good creative, then

40:10

you are going to crush it. Your target,

40:14

your targeting, your landing page, your

40:15

copy, literally not none of it matters

40:18

if your creative doesn't make someone

40:20

stop scrolling and, you know, get

40:21

someone to be interested in your

40:22

services.

40:24

The best media buyers are not ad expert.

40:26

A media buyer is just someone who tests

40:27

creative and improves ad performance.

40:30

They work in the ad manager. They're not

40:33

ad experts, okay? They're just

40:35

scientists. They're good at testing and

40:36

they're good at numbers and good at

40:37

analyzing metrics and analytics. Your

40:40

creative determines whether people

40:42

notice you, whether they believe you,

40:43

and whether they take action, which is

40:45

the most pivotal things to running ads.

40:47

So, to get a better CTR or a

40:48

click-through rate or the percentage of

40:50

how many people see your ad versus click

40:51

on it, you will use this resource. Now,

40:54

I will break down this resource later on

40:56

in the video when we go about metrics,

40:58

but this is a very in-depth guide to

41:00

increasing your CTR or just overall

41:03

improving the strength of your ad.

41:06

So, creative research to find examples

41:08

of what creatives to use for your ad

41:10

campaigns, whether it's for your clients

41:11

or you or anything else, use the

41:13

Facebook ads library. So to do this, go

41:15

to facebook.com/ads library. And what

41:18

you can do is on this ad library, you

41:21

can simply look up ads. So if you know a

41:25

good example is like if I want to find

41:26

roofing ads, you know, to get

41:28

inspiration, I can look up roofers and,

41:31

you know, see service delivery ads, you

41:34

know, see people doing I I can basically

41:36

just see ads. And as you'll see, these

41:39

were all launched like February 4th,

41:41

February 4th, March 7th at random times.

41:43

So, what we can actually do is sort this

41:45

and, you know, work with this a little

41:47

bit. And we can go ahead and change the

41:50

filters to be

41:54

active ads from a long time ago to a

41:56

couple months back because if an act,

41:58

you know, an ad has been running for

42:00

four plus months, chances are it's

42:02

probably going to be some kind of

42:04

winner. Okay, so we can see lots of

42:07

examples here that have been add, you

42:08

know, been running for a long time.

42:11

So, we have some, you know, good good

42:14

ads here for clients. We have some ads

42:16

here for client acquisition as well. And

42:20

the point is is like you can do tons and

42:23

tons of research, get tons of

42:24

information about like what kind of ads

42:25

people are running and what's been

42:27

working for people. It's quite easy to

42:29

find winning ads because all you have to

42:31

do is scroll back, right? And that is

42:34

what I mean by creative research is like

42:36

if you are looking to run ads for

42:38

something, whether it's your clients or

42:39

yourself, the easiest way by far to get

42:42

even just a glimpse of an idea about

42:44

what you should be running is just to

42:46

find something

42:48

that's working.

42:50

To do that, find ones that have been

42:52

running for a long enough time. For

42:53

example, this example right here. I know

42:55

this is a winner. This isn't one of my

42:57

clients exactly, but I 1,000% know that

43:00

this is a winning ad because one of my

43:02

best ads for roofing is literally just a

43:04

guy, a bunch of Mexican guys on a roof,

43:07

right, with a price related offer that's

43:08

similar to this one. And in the landing

43:10

page, you know, we can find the winning

43:13

survey. Like this this is good service

43:14

delivery. Like this is what works. I

43:16

mean, it's not as high converting

43:17

obviously because this doesn't have much

43:18

detail, but it does have the same exact

43:19

survey that I use. So it's like an

43:22

agency is running this and it's been

43:23

running for a while, so it's been

43:24

getting a good cost per lead. So, I have

43:25

an idea about like, okay, so this has

43:27

been working. I could probably just make

43:28

a creative similar to this and test it

43:30

out. Same with this one. I've been 20

43:33

years as a roofer. It's been running for

43:34

a while. It's been working well. It's

43:35

just a picture of the the owner. Similar

43:38

looking, you know, landing page. So, the

43:41

idea this is a roofer.

43:43

>> Attention roofers who have been screwed

43:45

over by marketers. You have a list of

43:48

crappy leads that some marketer or

43:50

Angie's list rep sold you that never

43:53

made you any money. me and my highly

43:55

trained USA based call center. We're

43:57

going to call through your old lead list

43:59

and set inperson appointment.

44:01

>> Yeah. So, it's like this is a nice

44:03

looking ad. Landing page is not loading,

44:04

which is a red flag. But we can see that

44:07

the ad is running. So, there has to be

44:08

something working about it. And um yeah,

44:11

like this is what I mean by creative

44:12

research. You can do this for any niche,

44:14

any any kind of ad, you know. I mean, I

44:17

did this for my ATP verification niche

44:19

um because I'm doing a little side offer

44:20

right now to do it, you know, just

44:22

testing it out. And I looked up ATP

44:24

verification, found some examples on

44:25

like what some people are kind of

44:26

running for that process and gave me

44:29

some inspiration and ideas into what I

44:31

should run, you know, like and to give

44:33

you guys an example about what I'm

44:35

running on my personal account, which

44:37

this is not my B2B account, which you

44:39

know, I have that this one. I've got

44:40

some other ones as well, but this

44:42

account right here for ATP verification,

44:44

I'm running, you know, these ads, some

44:45

basic static video ads. I'm running some

44:48

profile visit ads as well. And this is

44:49

all just personal stuff. This is the

44:50

side of the agency, a side of my

44:52

clients, side of all of that stuff. That

44:53

is what I mean by creative research.

44:55

More often than not, ads that have been

44:56

active for more than 6 months are

44:58

winners. If they're not winners, then

44:59

the marketer that has kept them up is

45:00

stupid. Um, proof capturing SOP.

45:04

So, proof is extremely important when it

45:06

comes to marketing and overall growth.

45:08

Okay, I want to quickly break down how

45:10

to collect as much proof as humanly

45:11

possible. I have a simple SOP here for

45:14

you and basically it breaks down how to

45:18

collect as much proof as possible. the

45:20

rules as to what makes proof stronger.

45:23

Proof that's raw over polished is

45:24

better. Proof that's live over recorded

45:26

is better. Showing instead of telling,

45:29

showing lots of mini testimonials is

45:31

better than one huge one like me or

45:34

generic, you know, people trust people

45:35

that look like them. Third party versus

45:37

self-proclaimed reviews. So, you know,

45:40

brand push or whatever you use. Um, and

45:42

if it's real, raw or recent, you know,

45:44

it wins. So, proof capture system, you

45:47

need a system that can basically

45:48

automatically collect proof. I

45:49

recommend, you know, creating some kind

45:50

of Google Drive folder to collect your

45:52

proof because this is really strong in

45:54

ads, you know, to use proof. Um, it will

45:58

always give you new creative ideas and

46:00

differentiate yourself from competitors.

46:02

So, what I would do every single week is

46:04

set a 30-minute block, harvest all video

46:06

testimonials, ask for them, chat, you

46:08

know, messages or Slack wins, so text

46:10

like, "I got my first lead, whatever."

46:11

Five star reviews on Trustpilot. You can

46:14

even set up a go high level automation

46:15

to send Trust Pilot review invites. Um,

46:17

all you got to do is create a Trustpilot

46:19

account, click on the invite, um, you

46:22

know, people to review and then you can

46:24

simply just add that to your automations

46:25

inside of Go High Level. Ask Claude if

46:26

you have any questions, screenshots of

46:28

leads, appointments, book jobs, all of

46:30

that. You want to just continuously add

46:32

to your proof vault. Uh, another thing

46:34

that a lot of people don't do is at the

46:36

start of a client relationship, record

46:37

where they're at, how many jobs they're

46:39

getting right now, what their average

46:40

revenue looks like, what's not working

46:41

for them right now. A lot of this will

46:43

be in the sales call as well, but I

46:45

would actually have you recommend them,

46:47

you know, to do record it separately in

46:49

some kind of selfie form video just that

46:51

you have that access. So whenever they

46:53

hit a milestone, ask right away now

46:55

because when they hit a milestone,

46:57

they're going to be at, you know, some

46:58

kind of emotional high. What a lot of

46:59

people do is they think that only, you

47:01

know, they can only get testimonials

47:02

from clients once they've completely

47:03

changed their life and done like 150k a

47:06

month to a million a month or, you know,

47:08

some crazy crazy results. And the truth

47:10

is is that whenever they get some small

47:12

milestone, their first appointment,

47:14

their first job, their first profitable

47:16

month, whatever it is, hey, can you grab

47:19

your phone? Just record a quick 30

47:20

second win. Just record what's happened.

47:22

You know, like if you do this often for

47:24

each and every one of your clients, you

47:26

will have a pool of proof about the

47:28

entire client journey. You'll have

47:29

videos about when they started the

47:30

relationship, when they get their first

47:32

wins, when they actually scale as

47:34

sitdown ones. And then like that is the

47:36

most heavy, you know, most powerful

47:38

marketing that you have because you can

47:40

turn that into ads. And for

47:42

testimonials, here are some questions

47:43

that you can ask them. What happened

47:45

before you joined? What made you join?

47:46

What happened after? What results did

47:47

you see? How do you feel now? And what

47:49

would you recommend this to or who? Use

47:51

this for ads, emails, processes, pre-all

47:54

videos, landing pages, automations, show

47:57

up processes, like everything. You can

47:59

use this proof everywhere. Okay, just

48:01

front it everywhere.

48:03

Okay, so video creatives. Now, creative

48:08

consists of three pillars. Hook, body,

48:10

CTA. All right. Now, to demonstrate the

48:13

importance of these three pillars, here

48:15

is the time distribution and importance

48:16

distribution. Now, most ads and we're

48:20

starting with video ads right here,

48:21

right? Are around 2 minutes long. You

48:23

know, that's the typical amount. Some of

48:25

them are longer, some can be shorter,

48:26

whatever it is, right? But that's the

48:28

average. Now, the first 0 to 5 seconds

48:31

should most likely always be the hook.

48:34

Okay, that's always the first thing.

48:36

After that, it's the body. Then it's,

48:38

you know, the CTA. You can even sprinkle

48:40

CTAs throughout. Now, importance

48:42

distribution, 80% on the hook, 20% in

48:46

the body, and basically nothing. 0% on

48:49

the CTA. Okay?

48:52

Now, when you make ads, especially video

48:55

ads, this needs to be what you think

48:57

about this importance distribution. You

48:59

should spend 80% of your time on hooks,

49:02

20% in the body. The hook is by far the

49:05

most important part of any ad, whether

49:06

it's B2B, B T B T B T B T B T B T B T B

49:07

T B T B TOC, whatever it is, right?

49:08

Especially video ads. The hook is the

49:11

main determining factor of success. 95%

49:13

of people who look at an ad or video on

49:15

social media. It takes literally 0.1

49:18

seconds to decide whether or not they're

49:19

going to watch it. Think about when you

49:21

scroll if you do or if you're not,

49:23

whatever it is, like people do, right?

49:24

And when they do, they scroll fast. No,

49:27

they constantly go from video to video

49:28

to video. Attention span now is at an

49:30

all-time low, especially because of

49:32

social media culture. So that is why the

49:34

hook is by far the most important part

49:36

of any ad. you the only goal of the hook

49:39

is just to get them to watch the next

49:40

couple seconds. Like convince them to

49:42

watch the next couple of seconds.

49:44

Realistically, all you get is one to

49:47

three seconds to completely earn

49:48

attention. So, just please do not

49:51

understand the importance of not only

49:52

having a good hook, but more

49:54

importantly, testing a bunch of hooks. I

49:57

mean, that's probably the most common

49:58

problem people face when attempting to

49:59

run successful like video ads. They just

50:01

don't test enough hooks. And yes, in

50:03

this video we will talk about how to

50:05

test hooks, how how to budget each one,

50:06

how to structure it out in the campaign,

50:08

everything. Making decisions like how to

50:10

actually determine which one is a

50:11

winning hook, how to double down on it,

50:12

how to make ad changes, how to scale

50:14

that, everything in this video. Hook

50:17

psychology. So hooks work because they

50:19

trigger one of these, you know, one or

50:21

more of these psychological levers.

50:23

Curiosity, so there's a gap between what

50:25

they know now and what they, you know,

50:26

want to know. Relevance, it feels

50:29

personal. If you're a roofer, roofers,

50:31

you know, whatever it is, got like

50:33

flashbacks and saying roofers. Emotion,

50:36

desire, fear, pain, anger, pride,

50:39

surprise, proof, immediate credibility.

50:41

We added X amount to, you know, in 30

50:43

days to a company. Novelty. It feels new

50:45

or different, not like everyone else.

50:49

Everything, you know, everyone in this

50:50

space, everyone that runs some kind of

50:51

agency or, you know, run ads, like, you

50:54

know, oftentimes there's a lot of

50:55

competitors, right? They're usually

50:56

promising the same thing. Your hook

51:00

should repackage the familiar in a

51:02

fresh, emotionally charged way. Okay? If

51:05

you ever need a hook idea, try one of

51:07

these. I will talk, you know, through

51:09

specific examples based on awareness

51:11

levels, but stick to novelty with hooks.

51:15

Okay? All of these are great and

51:17

amazing, but novelty is by far the

51:20

highest lever, highest performing lever

51:23

that you can pull here. Okay? people

51:26

just go crazy about the emotion, but

51:28

with home improvement contractors,

51:31

you know, that's what this is tailored

51:33

for. Obviously, you can change depending

51:34

on what who you're working with, but

51:37

oftent times proof and novelty is where

51:40

you want to stick in for, you know, have

51:42

your hook be for ads.

51:44

So, hook examples and awareness. Like I

51:47

said above with the offer awareness,

51:48

it's the same thing with hooks. You

51:50

know, I want to break through and break

51:53

down every single one of these. The same

51:54

goes for body, the same goes for

51:55

everything. Um, it's important that you

51:57

understand that it should change

51:58

depending on like your awareness level.

52:01

So hopefully for your ads, for your

52:02

niche, you've determined an awareness

52:04

level. Oftent times it's usually between

52:05

solution aware and product aware. So

52:07

that's where we'll stick to for the

52:08

hooks as well. But once again, if they

52:11

have no clue that a problem or solution

52:12

exists, good examples of how you can use

52:15

this in ads. One of our contractors went

52:17

from being knocking 10 hours knocking

52:18

doors 10 hours a day to being booked out

52:20

six weeks in advance using X system.

52:22

Problem aware. They feel the pain but

52:23

don't know how to fix it. If you're

52:24

still relying on referrals, that's why

52:26

your schedule's empty. If you're buying

52:27

leads from Home Adviser and Angie,

52:29

you're being robbed. Here's why. Now,

52:31

the thing is is like these aren't that

52:33

strong.

52:35

They just aren't that strong. And it

52:37

goes back to that pyramid of strength

52:39

here.

52:41

It doesn't make hopefully this can give

52:43

you clarity on like how to make your ads

52:45

and structure your hooks and script

52:46

these out if you're doing video ads.

52:47

Because you know if you're doing hooks

52:50

that are completely aware or problem

52:51

aware it's like you won't get as good a

52:52

performance if you're doing solution

52:53

aware and product aware. And this is why

52:54

it's so important to understand your

52:56

audience. So solution aware and they

52:58

know the solution exists but don't know

52:59

which vehicle or method is best. Forget

53:02

chasing shared leads. Forget relying on

53:05

word of mouth. Our ad system will bring

53:07

you book jobs directly to your phone.

53:09

They understand paid ads probably for

53:11

the most part especially bigger

53:12

companies. So you'd probably more be in

53:14

the product aware section. Okay. Okay.

53:16

And this is where you stick to proof and

53:18

novelty,

53:20

you know. And a good example of this is

53:22

we help roofers add $50,000 a month just

53:25

like Tim and book jobs or we literally

53:27

work for free until we do. Most

53:30

contractors rely solely on referral, but

53:32

our clients get book jobs directly from

53:34

ads and we guarantee it. You know,

53:35

whatever it is, right? Product aware

53:37

hooks, novelty, and proof is what you

53:40

want to stick with for home improvement.

53:43

Most aware oftentimes they don't know

53:45

who you are. So, this probably won't

53:46

work. Um, but if you have a personal

53:48

brand, this would work well like last

53:49

call to claim your area. Once we onboard

53:51

a roof in your city, we won't accept

53:52

anyone else. Um, this is more typically

53:55

used when people are most aware when

53:57

they know who you are. Um, you know,

54:00

right here, they know who you are. They

54:01

just need to know a deal, reason to act.

54:03

Now, this is why what you want to stick

54:05

with for personal brands already know

54:06

you have a product solution, you know.

54:08

Okay. Body. So, the body is the meat of

54:12

your ad. It's the part that connects

54:14

your viewers's pain to your solution.

54:16

And if the hook sells attention, the

54:18

body sells logic, proof, and

54:19

possibility. Like obviously the hook is

54:21

to sell the attention to get them to

54:23

watch more, right? But the body sells

54:25

the logic, proof, and possibility

54:27

actually, you know, showing interest in

54:29

this. So for the, you know, the entire

54:30

goal for the body is to identify the

54:32

pain clearly, name their situation

54:33

better than they can. So you understand

54:35

them. This is why understanding your

54:36

market and your audience and your niche

54:38

is important. Two, introduce the

54:40

mechanism or system. You know, show how

54:41

it works simply. you know, keep it

54:43

outcome oriented and then prove it's

54:45

real. Use data, stories, case studies,

54:46

examples that make it believable.

54:49

Understand that you don't need to

54:50

explain how your system works. You just

54:52

need to show what it does and why it

54:53

works for people like them. Okay? I

54:55

think people fall into the trap often

54:57

times where they explain so much about

54:58

the process and it doesn't do any good

55:01

for them. You know, that could do well

55:03

for the technical audience, but if

55:05

you're selling to 60-year-old home

55:07

improvement contractors that have been

55:08

business for ages, they don't care about

55:10

your AI caller.

55:13

They care about how many jobs am I going

55:15

to be able to get? Has someone gotten

55:17

jobs before that's been like me in my

55:19

market and will it work for me? You

55:22

know, you really need to make ads in the

55:24

eyes of your audience.

55:27

Body structure. Not everybody is built

55:30

the same way, but everybody will have

55:32

these four aspects in some order way.

55:35

One, pain or a problem. Relation. Talk

55:38

about the struggles your ideal customer

55:40

faces. Reframing. solution. Explain

55:42

what's actually wrong and what fixes it.

55:45

Revealing or proof. Show a specific

55:46

example, stat, or story that makes it

55:48

believable. And then remind or action.

55:50

Tell them what to do next and what

55:52

happens when they do. Now, here are some

55:54

body examples. I'll read through a

55:55

couple. Relate. If you own a decking

55:58

company, you know the worst part isn't

56:00

the work. It's the feast or famine

56:02

cycle. It's being slammed all summer,

56:03

then dead quiet the second that weather

56:04

turns around. Scraping for jobs off

56:07

referrals and the occasional Angie lead

56:08

that 10 other builders already called.

56:10

Okay, that's the relation. They feel

56:12

heard. They feel like you understand

56:14

their situation better than they even

56:15

do. Reframe. This right here is the

56:18

solution. Now, here's what's actually

56:21

wrong. You're relying on leads instead

56:23

of booked appointments. A lead is just a

56:25

name. We run the ads, qualify the

56:27

homeowners on project size and budget,

56:28

and you and only drop them on your

56:30

calendar once they've agreed to sit down

56:32

for an estimate. So, you're not chasing

56:34

anyone. You're showing up to people

56:35

ready to build. Okay, that's the

56:37

reframe. After that is reveal or the

56:40

proof. This is a calendar of a deck

56:41

builder we work with. 11 qualified

56:43

estimates booked in two weeks. Everyone

56:46

is a homeowner that's serious about a

56:48

new project and literally in the middle

56:49

of the slow season.

56:52

So this is when you show your proof and

56:54

show that it's actually possible for

56:55

them. And then action. So what's going

56:57

to happen when they you know book a call

56:58

or you know you know what to do next. So

57:00

instead of praying for referrals, you've

57:02

got a steady stream of real estimates on

57:03

the books year round and you only pay

57:05

when the homeowners actually show up.

57:07

tap below to see if your area is still

57:08

available. That is a great example of a

57:10

body. So you would basically lay the

57:12

hook behind this right, you know, before

57:14

it and then the CTA after which um this

57:17

is the CTA right here. So super simple.

57:20

That is how to make a winning body. If

57:22

you want another example, you can see

57:24

the roofing example there just like

57:25

this. So CTA is just the call to action.

57:29

You know, obviously it's not important,

57:31

so we're not going to take time on it.

57:32

Book a call, apply down below, get an

57:34

estimate, etc.

57:36

So, now that you understand everything

57:38

that you need to know about creating

57:39

successful video ads, it's now time to

57:41

write your first batch of ads if that's

57:43

what you're looking to do. Let's get

57:44

past this part if you don't want to

57:46

worry about video ads and you can go

57:47

through creating your ads. But, um,

57:49

similar to most things in business, you

57:51

learn and improve by doing it. My first

57:52

ever video ads are terrible comparison

57:55

to what they are now. Writing your ads

57:58

resource. Okay, honestly, I would

58:01

recommend scripting out your ads. That's

58:03

the first step to any successful ad

58:05

campaign. So, the purpose of this

58:07

document is to provide you with copy and

58:09

paste systems that you can use to

58:11

basically write your ad script. The goal

58:13

is to get a 5x ROI on these ads in 60

58:16

minutes or less.

58:18

So, this worksheet will require some

58:20

deep thinking, but it will give you the

58:21

framework that you need to speak

58:22

directly to your most ideal clients. You

58:24

could use this in accommodation to chat

58:27

or claude. That's what I would

58:28

recommend. So, all you have to do is use

58:31

the audience resource that you might

58:33

have already filled out. Just copy and

58:34

paste it here. Two, worry about the

58:37

offer resource. So, this is your

58:39

specific offer. But the truth is is that

58:41

like it's probably quite easy to make

58:43

your offer, it's probably pretty

58:44

one-sizefits-all. And what I mean by

58:46

that is if you go to the awareness

58:47

levels aspect of the offer, we're

58:49

between solution aware and pro product

58:50

aware. So, you can just make something

58:52

along those lines similar to there based

58:54

on the examples that we already have in

58:56

the offer section, which look just like

58:57

this. Super simple. And then once that's

59:00

done, then you can basically do the hook

59:03

creation, which gives you examples of

59:05

like hook awareness levels and stuff,

59:07

which you're probably in between

59:08

solution aware and product aware for the

59:10

most part. With hook creation, you can

59:12

use the hook examples resource. So I

59:14

have six hooks or six ideas of winning

59:16

hooks. One, two, three, four, five.

59:18

Okay, five. Ask a question. Make a big

59:20

promise bold, you know, claim. Call out

59:23

your ideal customer or profile. Qualify,

59:26

disqualify, act on the problem. You can

59:28

use this resource to help you craft out

59:30

a winning hook and then write I would

59:33

write hooks for your specific audience

59:36

awareness level whatever that is. Most

59:38

of you guys will be in the solution

59:39

aware um problem aware area um product

59:42

aware whatever it is. So I would write

59:44

out your winning hooks here. Don't be

59:46

lazy about this because like I said

59:48

hooks are 80% of the effort here. Step

59:51

four is to craft your body/cta. So once

59:54

again we have all the four aspects that

59:56

you should cover and we have the body

59:58

examples resource. So you can use this

59:59

to you know create your body with two

1:00:01

examples of mine. So you can copy and

1:00:03

paste them here and then once it's done

1:00:05

basic CTAs and then you have your bodies

1:00:08

too one and two and then you could write

1:00:10

your copy which honestly I'd recommend

1:00:11

using chatbt and yes we will cover copy

1:00:13

soon. You could use AI to make that.

1:00:16

Then you have your ad script. So you can

1:00:18

put all of the hooks that you have, as

1:00:19

many hooks as you want, the body CTAs,

1:00:22

because in the beginning, if you're

1:00:23

running video ads, I would recommend

1:00:24

testing 20 or so hooks and two or so

1:00:26

bodies. And a lot of them will stand out

1:00:28

to you specifically, and we will explain

1:00:30

how to actually test this, how to budget

1:00:32

it properly, how to set your budget

1:00:34

based on like what your goals are. We're

1:00:36

going to cover everything. Creating your

1:00:38

ads. By now, you have your ads scripted

1:00:40

out and ready to record if you're doing

1:00:41

video ads. If not, don't worry, just

1:00:43

wait because we're going to talk about

1:00:44

picture ads and different kinds soon. If

1:00:46

you're just watching to learn, then keep

1:00:47

watching. Anyways, here are a couple

1:00:49

recommendations for filming and stuff.

1:00:51

So, I personally have an Aperture Light

1:00:53

Dome 3 with a Sony FX3 and a E1.1 um 11

1:00:57

millimeter Sony lens. Probably about

1:00:59

3ish K total for this setup. 3.6K,

1:01:01

whatever it is, um with a Sure SM7B for

1:01:04

my mic. So, that's what I have. Um it's

1:01:07

kind of the guru setup, if you will. But

1:01:09

if you're bootstrapping it, just get a

1:01:11

simple tripod for your phone. Okay? It

1:01:13

could be simple just like this. Make

1:01:15

sure, by the way, when you're running

1:01:16

ads, you're running them native to the

1:01:17

platform. So, you'd probably record, you

1:01:19

know, upright videos. In addition to

1:01:22

that, you can get a simple tripod, a

1:01:24

teleprompter app. On the iPhone, you can

1:01:27

get this one or the other one, I

1:01:29

believe, is just called teleprompter.

1:01:31

And this is overpowered because you can

1:01:34

Yeah, this is the one that I use

1:01:35

personally that's on my phone is that

1:01:37

you can record videos with 4K just like

1:01:39

as you would normally with text that

1:01:40

goes on the screen so you can read it.

1:01:42

So you can really script record ads.

1:01:43

This is really good for handheld stuff

1:01:45

and also stuff that's on a tripod. Okay,

1:01:48

audio as well. This links directly to

1:01:50

your phone because having good audio is

1:01:51

very important when you record ads.

1:01:52

Okay, you don't want just the basic

1:01:54

audio. I personally use my mic. And then

1:01:56

I also have a Digi Pocket microphone

1:01:59

which I believe is what is that? Digi.

1:02:02

Yeah, I have these ones right here. Um,

1:02:05

so you can get those as well. Those are

1:02:06

the better ones. And then this is like a

1:02:08

solid setup if you're pretty if you're

1:02:09

more serious about this. This is the

1:02:11

best entry camera for, you know,

1:02:14

content. It's the one that has the most

1:02:16

like basic colors that work really well

1:02:18

for calls and everything. And this is

1:02:20

the typical camera that most people get.

1:02:22

If you look at think about a guru, they

1:02:24

probably have this camera. I like

1:02:25

filming and, you know, cinematography,

1:02:27

so I have a little bit of a better

1:02:28

camera, but it's not required. So, just

1:02:31

some tips for recording. Look your best.

1:02:33

People judge you in a split second. So,

1:02:35

if you're recording ads, shower, shave,

1:02:36

hair, makeup, brush teeth, clean your

1:02:39

[snorts] background, feel good about

1:02:40

yourself. Test filming at different

1:02:42

times of the day as well, just to see

1:02:43

when you're best. I find for some reason

1:02:45

that, you know, that's why I'm recording

1:02:47

this video at night. I find that I'm

1:02:49

better at recording at night. you know,

1:02:50

I just am not sure why. I just always

1:02:52

have the most energy at night. I'm kind

1:02:54

of a night owl. Um, comfort. Get very

1:02:56

comfortable with your setup. Commit to

1:02:59

finishing every video. You will likely

1:03:01

feel like it's total [ __ ] in the moment,

1:03:02

like recording, especially if it's your

1:03:04

first couple times, you know, in front

1:03:05

of the camera. This is completely normal

1:03:07

feeling. Okay, now you have the final

1:03:10

cut and you are in charge of what you

1:03:12

post at the end of the day. Okay, so if

1:03:13

you're not happy with it, that's fine.

1:03:14

You can just re-record the next day.

1:03:16

Always test before you film. Take an

1:03:18

extra 15 minutes, save yourself, test

1:03:21

the audio, test the camera, test the

1:03:23

recording. Because like, for example,

1:03:25

I've been recording this video for

1:03:26

almost an hour, and if it didn't go

1:03:28

well, I would not be a happy person.

1:03:31

Focus on giving. Okay? Make this about

1:03:33

them. If your goal is service, don't be

1:03:35

selfish when it comes to making ads.

1:03:37

Lighten up. If you focus on getting it

1:03:39

right, it will make you look pissed,

1:03:41

stressed out, stressful, all the bad

1:03:43

things. Have some fun and smile. Okay?

1:03:47

It's really not that high of a pressure

1:03:48

thing to do. It's pretty easy to make a

1:03:50

successful ad campaign. Number one, pick

1:03:52

a location to film. Ideally, in a

1:03:54

setting that's comfortable, you're

1:03:55

comfortable with that has natural

1:03:56

lighting with minimal background noise.

1:03:58

And keep in mind that this is very

1:04:01

important where you actually record your

1:04:03

ads. Okay? If you're working with a home

1:04:06

improvement contractor, you need to

1:04:07

record in a place that's familiar with

1:04:08

them. Whether that's your home or on the

1:04:11

job site or outside, walking, whatever

1:04:13

it is. Do not take some extremely

1:04:16

expensive high-end studio and expect

1:04:19

business owner like or expect

1:04:21

contractors to resonate with that. Okay?

1:04:24

You're going to get a lower cost. You're

1:04:26

going to get a lower clickthrough rate.

1:04:27

And I did explain that, you know, in the

1:04:28

clickthrough rate doc that we'll go

1:04:29

through. If you're doing complete B2B

1:04:31

ads and reaching out to founders doing a

1:04:32

million plus a year, it makes sense to

1:04:34

have a high, you know, nice recorded

1:04:35

studio. If you're reaching out, if

1:04:37

you're if you're doing client ads, like

1:04:38

BTOC ads for, you know, your basically

1:04:41

your home improvement company's clients,

1:04:44

then and you're having them record ads.

1:04:46

If they're doing video ads, like have

1:04:47

them record it in a neighborhood or

1:04:49

something, right? It's very important

1:04:51

that it's in congruent to your goals.

1:04:54

Don't use a crazy high-end studio to try

1:04:56

to reach contractors. You think it makes

1:04:58

you look higher authority because it

1:04:59

looks good to you, but it looks good to

1:05:01

you because that's what you know. It

1:05:03

they don't know it. It don't doesn't

1:05:04

look good to them. Set up your equipment

1:05:06

and do a dry run. Watch the footage.

1:05:08

Listen back to make sure everything

1:05:09

looks good and sounds good. And it's

1:05:11

time to record. So, keep your energy

1:05:12

high, smile, and breathe. Now, in terms

1:05:15

of post-prouction, I recommend hiring a

1:05:18

professional editor. I do edit most of

1:05:20

my stuff myself, to be honest, because

1:05:22

I've always grown up doing it, and I

1:05:24

like having that level of control. Maybe

1:05:26

it's just limiting belief on my end, but

1:05:28

my best ads have captions, subtitles,

1:05:30

B-roll, motion graphics, to keep people

1:05:32

engaged, background music, sound

1:05:33

effects. Please don't over complicate

1:05:34

this stuff. They don't have to be

1:05:36

perfect. They just have to be engaging

1:05:37

and they have to make sense. Display

1:05:39

your offer right and um do all the other

1:05:42

things right. Good script matters more.

1:05:44

U visuals are also really important. So

1:05:47

picture creatives,

1:05:49

picture creatives are by far the most

1:05:51

scalable and simple method in my opinion

1:05:53

to run successful meta campaigns. Okay,

1:05:54

if you're new to running meta ads, just

1:05:56

start with pictures, okay? They're so

1:05:58

easy, high performing, and these two ads

1:06:02

are some of the most profitable

1:06:03

creatives that I have ever used for

1:06:07

service delivery and for client

1:06:09

acquisition. I have gotten 100 plus

1:06:11

booked appointments, $20,000 a month in

1:06:14

cash collected from this singular ad.

1:06:16

Just this ad. And I should change this

1:06:19

because this is 900 plus leads from this

1:06:22

one ad.

1:06:25

It has 600 impressions,

1:06:29

500 comments. Like, like people don't

1:06:31

understand how much this is true, that

1:06:34

one ad can change your life. This one ad

1:06:37

that I found by testing

1:06:40

is literally

1:06:43

the sole reason why I make, you know,

1:06:45

around 20 to $30,000 a month in this

1:06:47

agency. One ad.

1:06:50

until you find that winner. It's hard,

1:06:53

but once you do, man, it's crazy.

1:06:56

Picture ads are awesome. They are really

1:07:00

good. You get a cheaper everything takes

1:07:03

it's faster to learn for meta because

1:07:05

they want to push it out. It's native to

1:07:06

the platform having pictures on there

1:07:08

and there's much less room for error.

1:07:11

And that's why I recommend beginners

1:07:13

start with picture creatives. So, to

1:07:15

create picture creatives, I'm going to

1:07:17

do this with you as well. um use

1:07:20

Higsfield or Claude or some kind of AI

1:07:22

image gen. Okay? Don't do them yourself.

1:07:25

It's not worth it. What you want to do

1:07:27

in this current state of the market, and

1:07:29

this could change with time, and if it

1:07:30

does change with time and we use a

1:07:31

different platform, whatever it is, go

1:07:33

into the resource section of this video

1:07:35

in the PDF for this video and just see

1:07:38

which one that we have in here listed

1:07:39

because that'll stay updated. Create a

1:07:41

new account, go to images, tell it

1:07:42

exactly what you're looking for. I'm

1:07:44

going to do it with you. Um, but yeah, I

1:07:46

like to use Claude to make good

1:07:47

Higsfield prompts. So, like, Claude,

1:07:49

make me a Higfield prompt that says

1:07:51

roofers main text, whatever it is. So,

1:07:53

I'm going to go ahead and do this with

1:07:53

you now and just show you like my

1:07:55

typical process to make good winning

1:07:56

picture ads.

1:07:59

Like I said, like I said, I'll go on

1:08:01

Claude and Higsfield, go to image, and

1:08:03

these are also super cheap to make. Um,

1:08:05

obviously I have lots of different

1:08:06

images and ads that I've been cooking up

1:08:08

here um on here, but I can go ahead and

1:08:11

just give you guys an example about like

1:08:13

how I would typically go about making a

1:08:14

picture ad. So, let's say I wanted to do

1:08:16

like 500 by 500 and like mimic this

1:08:18

winning ad. Now, the reason why I know

1:08:20

that this is winning is because one,

1:08:22

it's been running for two plus years.

1:08:24

So, if I go on meta ad library and find,

1:08:26

you know, similar ads and I know they're

1:08:29

winning and let's say I wanted to mimic

1:08:30

them. I could either one literally go

1:08:33

like this, send this to Higsfield and be

1:08:36

like,

1:08:38

remake this picture but different people

1:08:41

in a different location.

1:08:45

And that's it. Like that's that's

1:08:46

literally all you have to do to make a

1:08:47

winning ad. Okay. Another example, if

1:08:50

you want to be a little bit more

1:08:50

creative with it, be like, "Write me a

1:08:55

Higsfield prompt."

1:08:59

That is a

1:09:01

winning ad for I don't know let's say

1:09:05

um home let's go roofers

1:09:09

and have

1:09:12

it be a basic white creative

1:09:16

with the headline roofers. Let's go

1:09:19

ahead and like act like we were

1:09:20

mimicking one of these

1:09:24

and then a line under it

1:09:27

saying we will get you

1:09:32

six to eight jobs

1:09:35

on a pay per close or pay result basis.

1:09:38

Pay per result basis.

1:09:43

only pay for shown appointments

1:09:46

and then some benefits as well

1:09:48

associated with it which would be like

1:09:50

yeah so let's just say that

1:09:54

feel free to change this based on what

1:09:57

you think will perform better

1:10:00

and make it look good and cohesive

1:10:04

and high performing

1:10:07

but make the prompt okay so in the

1:10:11

meantime look at that this ad would

1:10:13

crush in a tropical area, especially

1:10:15

like a Florida or whatever. And the

1:10:17

point is is like it's so easy. Um, what

1:10:19

I would actually recommend doing is like

1:10:21

taking this, clicking the reference

1:10:22

button, you know, because this is how

1:10:23

you kind of work with it a little bit

1:10:25

and saying make this

1:10:30

a normal suburban neighborhood.

1:10:36

And the idea here is like obviously this

1:10:38

is our creative, right? And so, like I

1:10:41

said about recording video ads in the

1:10:42

location that makes the most sense for

1:10:43

your target audience. The same goes with

1:10:45

picture creatives, right? Especially if

1:10:46

you're doing real life picture

1:10:47

creatives. Um, so I just go ahead and

1:10:49

remake that. And then I also have the

1:10:51

prompt here.

1:10:53

And I can go ahead and pop this into

1:10:55

here as well. And we can go ahead and do

1:10:57

this with the auto size because it says

1:10:59

four to five. Generate.

1:11:02

And this is why it's actually better to

1:11:03

do four to five um like this aspect

1:11:06

ratio versus, you know, 1 one is because

1:11:08

it's more native to the platform. That's

1:11:10

kind of how you'll make that decision.

1:11:12

But, um, yeah, I'm going to go ahead and

1:11:14

just show you like what I come up with

1:11:15

here in this picture creative. And then,

1:11:18

um, you can see, yeah, so this one right

1:11:20

here, this would crush in Florida, like

1:11:22

this ad right here. And the point is is

1:11:24

like it's so easy to make fulfillment

1:11:26

ads. You know, another winning

1:11:28

fulfillment ad that I've seen a lot is

1:11:31

I'll go ahead and like plan it out so

1:11:32

you can see how I go about generating

1:11:34

it. Write me a prompt for a ad split in

1:11:40

four ways that shows four different

1:11:46

pictures of a deck or no four pictures

1:11:50

of houses

1:11:53

with new roofs. And one of the pictures

1:11:59

is a picture of a small family holding

1:12:04

a sign saying

1:12:07

roofs starting at,

1:12:11

you know, 6997.

1:12:15

Make it like a 4x4

1:12:19

grid

1:12:21

with

1:12:22

um

1:12:25

Yeah, let's just try that. So, this is a

1:12:27

winning concept concept you use for any

1:12:29

different fulfillment ads. Um, kind of

1:12:32

the just the like authenticity of having

1:12:34

a small family holding a sign with the

1:12:36

main offer. And you'll know like what

1:12:38

your winning offer is based on like

1:12:39

what's working right now in the market.

1:12:41

And it's obviously your job to figure

1:12:42

that out. But for the most part, I can

1:12:43

just tell you right now, it's probably

1:12:44

going to be price related. And you can

1:12:46

ask Claw to figure out exactly what that

1:12:47

price is for your specific niche. Yeah.

1:12:50

Like this is a simple ad and I would

1:12:52

honestly get rid of some of this stuff

1:12:53

on the bottom and maybe add some proof

1:12:55

on here to make it a little bit

1:12:56

stronger. But this is what I mean. It's

1:12:58

like it's this easy to make simple ads.

1:13:01

So let's try another one. Let's try the

1:13:02

B TOC ad or client fulfillment ad that

1:13:04

we just created with Claude. Okay, so

1:13:06

here's exactly what I mean. Like the

1:13:08

this ad will absolutely crush in just

1:13:10

about any home improvement niche.

1:13:12

Picture of a small family with a sign

1:13:14

like a yard sign type of thing. You can

1:13:15

even add the brand of the company that

1:13:16

you're working with on there as well as

1:13:18

pictures of fresh jobs and social proof.

1:13:20

It's like these are the type of ads that

1:13:22

will crush and it literally took less

1:13:24

than 5 minutes to make them. So that is

1:13:27

how you make ads for fulfillment and

1:13:28

that's just how you make picture ads in

1:13:30

general. Use some kind of generator like

1:13:31

Higsfield and these are cheap

1:13:33

creditwise. Like I didn't even put a

1:13:34

dent in my credits. Um so that's how I

1:13:37

make picture creatives. Now when it

1:13:40

comes to copywriting, copy is important

1:13:42

but creative is everything right? You

1:13:44

should be focusing like

1:13:47

99% of your energy on creative, okay?

1:13:49

And never really test out copy. In my

1:13:52

opinion, you should probably just use

1:13:54

copy, like one copy for just about

1:13:55

everyone. So, a general framework for

1:13:57

copy is having a call out. So, roofers

1:14:00

or, you know, area homeowners with a

1:14:03

nice emoji. Keep it whatever your

1:14:05

audience is, pain points, offer and

1:14:08

benefits, and then CTA. So, call out.

1:14:12

This is right here. pain points,

1:14:14

offer/benefits,

1:14:17

and you know, learn more scarcity, etc.

1:14:21

If you want to just simply crank out

1:14:23

some winning copy for whether it's you

1:14:25

or your clients, whatever it is, for

1:14:27

service delivery, use this prompt here.

1:14:29

And for client acquisition, use this

1:14:31

prompt here. So, the way you'd actually

1:14:33

go about using this is super simple. You

1:14:35

could literally just go ahead and say,

1:14:38

you know, copy this in full,

1:14:40

send this to Claude, and it's going to

1:14:43

basically tell you everything that you

1:14:44

need to know to make winning copy. Once

1:14:46

you make a winning copy, like I

1:14:48

recommend just keeping with it. And more

1:14:50

importantly as well, like you can create

1:14:52

your own copy for client, you know,

1:14:53

delivery, whatever. But I would also

1:14:56

recommend looking at what other people

1:14:57

are running that have been running it

1:14:58

for a year plus. And that's usually like

1:15:01

the most proven tactics. So, if I go

1:15:03

back to Facebook ads library here and

1:15:05

just look up like

1:15:07

um neighbors or I guess like because

1:15:09

typically like the copy that I usually

1:15:11

have people make has some kind of call

1:15:12

out and that's what we're kind of

1:15:13

looking for with city area offer. Um so

1:15:17

let's do like roof starting at

1:15:20

roof starting. That'll probably give us

1:15:22

good example like what roofing ads are

1:15:24

working based on the copy. Um

1:15:28

yeah. So this is like the winning

1:15:30

winning copy for roofing that's always

1:15:31

been around like this is the roofing ad

1:15:33

that's been working really well for a

1:15:34

lot of people. So something similar to

1:15:37

that. Now it's easy to find this type of

1:15:40

stuff. You know another thing you can do

1:15:42

is write like homeowners

1:15:44

and then go ahead and do way back. So

1:15:48

like a year or more in terms of timeline

1:15:51

just see exactly what people have been

1:15:53

running for a long period of time. So if

1:15:55

we do, you know, a year back for example

1:16:00

with homeowners, we could find lots of

1:16:02

winning examples of copy because if the

1:16:04

ads been long like running for a year

1:16:06

plus,

1:16:08

chances are that they're doing quite

1:16:10

well,

1:16:13

right? So

1:16:17

yeah, that's just kind of a good idea

1:16:18

here. It it really doesn't matter to be

1:16:20

honest.

1:16:21

Copy is usually just not that big of a

1:16:23

needle mover in comparison to creative.

1:16:26

But this, like I said, yeah, like you

1:16:28

could throw this in the cloud. You could

1:16:29

tell the information that you need to

1:16:30

actually make the copy and just have AI

1:16:32

do it for you. Like it's really not that

1:16:34

complicated. You can lay it out similar

1:16:36

to how everyone else does it with like

1:16:37

the spaces and everything. Just like

1:16:38

this great example of copy. Okay, look

1:16:41

at this. Call out, painoint, benefits,

1:16:45

CTA. It's exactly what I just told you

1:16:48

and it's been running for, you know,

1:16:49

more than a year.

1:16:51

So, that's how to make copy with AI. You

1:16:54

can do one for the service delivery

1:16:55

prompt and one for the client

1:16:56

acquisition prompt. Once again, the PDF

1:16:58

for this resource is in the description

1:16:59

of this video. So, in terms of copy as

1:17:03

well, there is a vault I have of winning

1:17:05

copy that I've used over the years. Um,

1:17:07

mostly of this is for B2B client

1:17:09

acquisition. So, this is copy that I've

1:17:11

used and tried and also like had clients

1:17:14

use and different niches, different, you

1:17:16

know, examples of what you could be

1:17:17

running.

1:17:19

Um, so you can use that as well. Now,

1:17:22

destination, funnel or lead form. The

1:17:26

best destination by far for optimal

1:17:28

conversion is either a funnel or lead

1:17:30

form. These are the two main options.

1:17:32

The funnel or lead form needs to align

1:17:34

well with the ad creative and perform

1:17:36

well. Otherwise, it won't matter how

1:17:37

good your ads are. They will never

1:17:38

convert into anything. You could get a

1:17:40

high click-through rate on your ads.

1:17:41

Lots of people are clicking the ads and

1:17:44

being and interested, but have a bad or

1:17:46

poor performing funnel or lead form and

1:17:48

not convert literally anyone. So,

1:17:52

there's a couple things that you need to

1:17:53

understand here. Number one is

1:17:54

alignment. Once again, it's very

1:17:56

important that your ads align with your

1:17:57

funnel. If you're running ads that look

1:17:58

super high, professional, performing,

1:18:00

then you better have something to match

1:18:02

it. And, you know, on the back end, a

1:18:04

good example is this right here. This

1:18:06

one is for gravel

1:18:10

on time.

1:18:12

Okay, get your quote, whatever it is,

1:18:14

and then get quote. You click it, you go

1:18:16

to some kind of survey. Looks exactly

1:18:19

like the ad. Okay, and this is the

1:18:21

congruency I'm talking about. Now, this

1:18:22

is a weak funnel because there's so many

1:18:23

different things you can click on. so

1:18:25

many different ways you can get

1:18:26

distracted and ultimately like it's not

1:18:29

going to be that high converting but you

1:18:31

know obviously you can tell like this is

1:18:32

probably a nice video ad probably

1:18:34

performing quite well because it's been

1:18:35

running for so long and the congruency

1:18:37

is there though which is very important

1:18:39

that's the first step so alignment you

1:18:43

know same wording if you have bad

1:18:44

wording that's different than your ad

1:18:46

you might find a big drop off you know

1:18:47

people might click on the ad and go to

1:18:49

the page and just click off because they

1:18:51

don't think it's the same thing I've

1:18:52

dealt with this problem in the past

1:18:54

Another thing is friction. So as a

1:18:56

funnelmaker we have full creative

1:18:58

freedom to manipulate the lead quality

1:19:00

through friction. So naturally as people

1:19:02

move forward through the you know the

1:19:04

whole process of throughput right where

1:19:05

they go from you know seeing the offer

1:19:07

the audience the creative the funnel the

1:19:09

conversion there's going to be a natural

1:19:11

drop off right because there's more

1:19:13

steps that you know the process has to

1:19:15

go through. So with a working creative

1:19:17

and an offer in the front and you know

1:19:19

in front of the correct audience there

1:19:20

will be lots of clicks onto the funnel.

1:19:21

And we can visualize this with a drop of

1:19:24

water. With more qualifying questions

1:19:27

and details in the funnel, we add

1:19:29

additional pipes or friction to the

1:19:31

pipeline, which naturally makes, you

1:19:33

know, people who aren't as interested,

1:19:35

they won't even bother with it, right?

1:19:36

So, we'll just naturally get a higher

1:19:38

quality lead, but we'll get less leads.

1:19:41

And this is how you want to view funnels

1:19:43

or just the entire system in general.

1:19:45

You will only get a certain amount of

1:19:47

clicks onto the website, onto the funnel

1:19:48

or lead form, whatever it is. And as you

1:19:51

add more questions and more frictions

1:19:53

and more friction and more things in the

1:19:55

funnel, you know, for example, this page

1:19:57

has a lot of friction. There's lots of

1:19:59

air like things that we can do, extra

1:20:01

areas, you know, we enter a zip code.

1:20:03

Let's say we actually do this. It's my

1:20:05

old zip code. Um, get pricing. Okay, we

1:20:08

have all these different questions and

1:20:10

different things. And again, we have to

1:20:12

enter this. This is additional friction.

1:20:14

But now they, you know, autofill this,

1:20:15

which is less friction. So the point is

1:20:17

is like you want to make it as little

1:20:20

friction as possible in the beginning

1:20:23

but if you over time once you get lead

1:20:25

you know throughput and you get results

1:20:26

out of the pipeline then you want to add

1:20:29

friction to find a healthy balance of

1:20:32

getting a good cost per lead in addition

1:20:34

to that getting a good quality lead.

1:20:38

So like I said, whether it's you or your

1:20:40

client, start with minimal friction,

1:20:41

make sure the prospect prospects, make

1:20:44

sure the process is actually working and

1:20:45

getting conversions.

1:20:47

Then only if you have too many leads and

1:20:49

appointments coming through and your

1:20:50

quality isn't good enough, then you

1:20:51

would add friction to decrease the lead

1:20:53

flow and improve the quality of each

1:20:54

individual lead or appointment. This is

1:20:57

how you want to think about a funnel.

1:20:59

Okay, so that's how friction works. Lead

1:21:00

forms. Lead forms are Meta's native way

1:21:03

to convert people from ads. Lead forms

1:21:05

are the lowest friction possible. And

1:21:07

because of that, they are the worst,

1:21:09

right? They're not great. Everybody just

1:21:12

seems to fill them out without much

1:21:14

thought. And you know, and the reason

1:21:16

why is because it's native on the

1:21:17

platform. Everyone uses lead forms. And

1:21:19

because of that, they often don't even

1:21:20

register that they did it. I mean, a

1:21:22

good example is like when's the last

1:21:23

time that you filled out, you know, you

1:21:27

fil like you went on, you were scrolling

1:21:28

and you like remember the last couple

1:21:30

videos that you did. Like that's how

1:21:31

people view lead forms because you don't

1:21:33

like go outside of the platform. You

1:21:35

just fill out a native lead form, but I

1:21:37

have used it very successfully in the

1:21:38

past. And here's how I've done that for

1:21:40

service delivery and also for client

1:21:42

acquisition as well, which let me just

1:21:43

quickly update this. So, basically, I've

1:21:47

spent around $20,000 on this single lead

1:21:49

form. And that lead form is this exact

1:21:51

setup right here with these two

1:21:52

questions with conditional logic. Um,

1:21:55

adding a little bit of friction just to

1:21:56

have it in there, but it is native to

1:21:58

the platform. Um, you know, with how I

1:22:00

set it up and the integration as well.

1:22:02

So, it's important that you understand

1:22:03

that there's no perfect way to set up

1:22:05

lead forms. In my experience, like lead

1:22:08

forms are good, but the quality is just

1:22:12

so bad that if you're just you're better

1:22:14

off doing a landing page unless you

1:22:15

don't have much budget to work with. The

1:22:17

questions that you might ask that you'll

1:22:19

ask in the lead form are also just like

1:22:20

the qualifications that you want to make

1:22:21

sure your clients check before you

1:22:24

potentially speak to them or prospects.

1:22:26

Um, this is the lowest friction method

1:22:28

you could use, but keep in mind like you

1:22:32

won't really be using much pixel and

1:22:33

stuff and so there isn't that much data.

1:22:36

It's not as accurate.

1:22:38

So, this is the actual lead form setup.

1:22:40

It's a more volume lead form that is set

1:22:42

to optimize and you can basically go

1:22:44

through all of this and use this

1:22:45

resource to build out your own lead

1:22:47

form. Conditional logic in the top right

1:22:49

set on all these set to Q2, which is

1:22:52

basically a question saying, would you

1:22:53

be willing to spend 3.2K 2K a month to

1:22:55

meet a minimum of 10 qualified home

1:22:56

owners each month. If they're not making

1:22:57

that much money in revenue because these

1:22:59

are DQs to us in the first place, but if

1:23:01

they're willing to spend enough, then

1:23:02

it's fine. Some of them are just lower,

1:23:04

you know, companies not doing as much

1:23:06

money in revenue, but ultimately like

1:23:08

have a lot of money because they've made

1:23:09

businesses in the past or whatever and

1:23:11

they could be still good clients. Um,

1:23:14

yeah. So, we have basic logic that says,

1:23:16

are you the owner and partner of the

1:23:17

company, which is question two, um, or

1:23:20

three and basically that is the logic

1:23:22

that I have set up. the contact

1:23:24

information in order to see if your

1:23:25

market's still available. Please fill

1:23:26

your info as well as the ending page,

1:23:29

which is step two to two. See if your

1:23:31

area is available. Tap secure now with a

1:23:33

go to website. And the link is a booking

1:23:35

page, which I'm going break down once we

1:23:37

break down the landing page setup. So,

1:23:40

that's an example of basically how to

1:23:42

set up this lead form. And if you want

1:23:43

to see like the actual specific

1:23:44

screenshots on this lead form, what it

1:23:46

actually looks like, the actual setup

1:23:48

specifically, here are the exact

1:23:50

screenshots and setup for this. So you

1:23:53

can use this in full to set up your lead

1:23:56

form exactly like mine. Exact settings,

1:23:58

exact everything just like that. Now to

1:24:02

integrate this with go high level to do

1:24:04

it all you have to do is go to settings

1:24:06

go to integrations connect whatever

1:24:08

Facebook account is associated to the

1:24:09

lead form select tab on Facebook form

1:24:12

fields mapping and then basically map

1:24:15

the name okay so map the name of the

1:24:18

form and then you would go ahead and map

1:24:20

the fields so you would add email is

1:24:22

email phone number is phone number full

1:24:24

name is full name state is state city is

1:24:25

city and you have often times you have

1:24:28

custom questions what you can do is go

1:24:30

to settings and go highlight level and

1:24:31

go to custom fields. Create single line

1:24:34

custom fields which oftentimes my

1:24:37

snapshots usually already have them. You

1:24:39

know I have for example Q1, Q2, Q3, then

1:24:42

you can apply those to um automations

1:24:46

and things. So if you don't have

1:24:48

anything like Q1, Q2, Q3, you can

1:24:51

literally go to settings and I could do

1:24:52

this with you really fast. Like let's

1:24:54

say you're inside of go high level right

1:24:55

here and you want to do this. You would

1:24:57

go to settings. You would go to custom

1:24:59

fields

1:25:01

and then all you would do is create a

1:25:02

new field, a single line field contact

1:25:05

and then the field name would be

1:25:07

something similar to the questions. Like

1:25:08

let's say one of the questions in the

1:25:09

lead form is what was your revenue last

1:25:11

year? You can make that the field name

1:25:13

and then create it. Okay. Well, folder

1:25:16

name as well, contact. Okay, create it.

1:25:18

Now you have that. When you integrate

1:25:20

the lead form, you go to settings, like

1:25:22

I said, integrations, and you would

1:25:23

basically integrate a lead form by doing

1:25:25

form field mapping, and you would choose

1:25:27

whatever lead form that you just made.

1:25:29

So, let's say it was this one. Then,

1:25:31

this question would be mapped to what we

1:25:33

just made, that custom field, which by

1:25:36

the way, it's not loading, but if we go

1:25:38

and find it, which I believe it's like

1:25:40

revenue, is it? What is your current?

1:25:43

What was your revenue last year? So if

1:25:44

we go to custom fields and check on it

1:25:46

really quickly,

1:25:48

what was your revenue last year? So this

1:25:50

is what we want to find. Okay, we copy

1:25:52

that. Then we go to settings and

1:25:53

integrations back to the Facebook form

1:25:56

field mapping and then simply set

1:26:00

that field and that question to what we

1:26:03

just mapped. Then we can use it inside

1:26:05

of automations, send it to our clients.

1:26:07

And that's how you basically map it. So

1:26:09

you press confirm and then what you can

1:26:11

do is add this as an automation trigger.

1:26:13

Then if you have a new lead automation,

1:26:14

you could sync that to the lead form. So

1:26:16

like so let's say we had a new lead

1:26:17

automation and we wanted to sync this.

1:26:19

You get them in the snapshot probably,

1:26:20

but if you don't, then you can make one.

1:26:22

Then you could just change the trigger

1:26:24

to Facebook form lead form submitted and

1:26:26

then just choose the specific lead form

1:26:28

by going add filters is form

1:26:32

or form is and then choose the specific

1:26:34

form that you have mapped and they'll

1:26:35

show up here once you have them mapped.

1:26:37

So, that's how to get it integrated with

1:26:39

go high level. Um, which is basically

1:26:41

all of this that we just walked through.

1:26:43

So, that is everything you need to know

1:26:45

about lead forms. If I were you, I

1:26:48

wouldn't recommend using them to be

1:26:49

honest because they aren't that good. I

1:26:52

would recommend using landing pages. And

1:26:53

when you build out this lead form and

1:26:54

actually go through these screenshots

1:26:56

and do it, make sure to do it inside of

1:26:58

the actual ads manager instead of the

1:27:00

business settings because you will get

1:27:01

more options as to like how you can set

1:27:04

it up because sometimes some people

1:27:05

don't see conditional logic. That's

1:27:07

because they're not building it out

1:27:08

inside of the proper place, which should

1:27:09

be the ad set. So, funnels, funnels are

1:27:14

the optimal way to have a successful ad

1:27:16

campaign. Funnels give you more

1:27:18

flexibility, how much friction you want

1:27:20

to test, what headlines you want to

1:27:21

test, more accurate tracking with data.

1:27:24

And funnels typically consist of a

1:27:26

couple of things. A call out, a headline

1:27:29

or subline or get out X outcome without

1:27:32

Y pain. either a VSSL or a resource of

1:27:35

some kind to, you know, give them more

1:27:36

information about what you do, call to

1:27:38

actions,

1:27:40

information about you offer, so social

1:27:41

proof, the process, etc. A way to

1:27:43

collect and qualify prospects to turn

1:27:45

them into leads or a survey or form. And

1:27:47

a way to book appointments, which is

1:27:48

just a booking calendar. A good example

1:27:50

of a winning funnel is this. And this

1:27:52

funnel by no means is perfect, okay? But

1:27:54

it has been working for me. Um, there

1:27:56

are improvements I'll show you that I

1:27:58

need to make to this based on this

1:28:00

document here. But here's a good

1:28:02

example. We have a call out. Home

1:28:04

improvement contractors. Yes, this might

1:28:05

be bigger. It should be bigger. And keep

1:28:07

in mind, by the way, this should be

1:28:08

native to the phone. Okay, so build it

1:28:10

out with niveness to the phone. Only pay

1:28:14

when a homeowner sits down for an

1:28:15

estimate. Exclusive pre-qualified

1:28:17

appointments that delivered straight to

1:28:18

your calendar. You know, we have the CTA

1:28:21

here with the form/servey. At the end of

1:28:23

this is a booking calendar. So, we have

1:28:26

the form here. Let's say we were to fill

1:28:27

this out with random information right

1:28:29

now

1:28:31

that has the booking calendar right

1:28:33

here. After the funnel, we have a

1:28:35

pre-all page which looks just like this

1:28:41

with a pre-call how to join the call and

1:28:44

proof. So, that is an example of a

1:28:47

winning funnel of mine. As you can see,

1:28:49

this funnel has all of this information,

1:28:51

but here are some common mistakes I've

1:28:52

seen. one is not mirroring the promise

1:28:55

of the ad in the funnel. So if you're,

1:28:58

you know, you need to make sure that the

1:29:00

funnel headline is something similar to

1:29:01

this so that people see the congruency

1:29:03

as well as this looks like the visual of

1:29:04

the actual ad. Two, not having, you

1:29:07

know, a good fast loading time on the

1:29:09

page. And you can actually check this

1:29:10

and I'll show you how to do this in this

1:29:11

document when we go through it later on

1:29:13

in the video when we talk about

1:29:14

analyzing metrics. Um, not optimizing

1:29:16

the funnel for mobile phone usage.

1:29:18

That's another problem I commonly see is

1:29:20

like this looks great on you know

1:29:22

computer but has a look on the phone.

1:29:23

That's the way you want to check. Asking

1:29:26

unnecessary questions. So you need to

1:29:28

have as little friction as you can. Not

1:29:30

having consistent visuals. So no like

1:29:32

jargon and BS and all you know random

1:29:34

stuff. Just keeping it you know looking

1:29:36

good. And then having ways for the lead

1:29:38

to go places outside of the funnel. So

1:29:40

tabs about like my product and offer and

1:29:42

proof and like all this BS that takes

1:29:45

people out of the closed funnel. So do

1:29:47

not have them. You know, it's just a way

1:29:50

to fail basically. So to improve this

1:29:53

funnel, you can use this resource. This

1:29:54

is a resource to give you, you know,

1:29:56

better loading speed, how to test it

1:29:58

out, branding and visual credibility,

1:30:00

just like everything that you need to

1:30:01

improve your landing page conversion

1:30:03

rate or the percentage of people that

1:30:05

convert from the landing page. Um, mine

1:30:08

isn't perfect. By no means is it

1:30:09

perfect, but these are all the

1:30:10

improvements that you can make to make

1:30:12

it as high converting as humanly

1:30:13

possible. And by the way, we will go

1:30:15

over this later in this video. Now, to

1:30:17

build a funnel, we do have a video in

1:30:18

the program called livefunnel buildout,

1:30:20

which you probably have seen by now, but

1:30:22

all you should do to be honest is go on

1:30:24

to lovable.com and literally take

1:30:26

screenshots of a winning funnel that you

1:30:28

want to emulate

1:30:30

>> or just ask it what you want. Ask it

1:30:33

give it these instructions. Literally

1:30:35

give it this document. Say what you

1:30:37

want. I want a funnel that looks like

1:30:38

this. I want a funnel that looks like

1:30:40

this. Go find competitors in ads library

1:30:42

that you think have a winning funnel

1:30:43

based on these different aspects.

1:30:45

Screenshot it by literally doing this.

1:30:48

Drag this screenshot, send it into

1:30:50

lovable and say recreate this.

1:30:54

That's it. Okay, building a funnel has

1:30:55

never been easier. And you can connect

1:30:56

your domain to it as well. But if you

1:30:59

need more help on live funnel buildout,

1:31:01

you can go ahead and see other areas of

1:31:03

the past modules of how to build winning

1:31:05

money funnels.

1:31:07

So speed to lead. Now, speed to lead is

1:31:10

something that's very, very important

1:31:11

that a lot of people don't take

1:31:12

seriously enough. Some industry data

1:31:15

suggests that the time it takes your

1:31:17

business to respond to an inbound

1:31:18

inquiry is crucial because lead interest

1:31:20

is highly perishable. Industry data

1:31:22

shows that up to 78% of customers buy

1:31:25

from the first, you know, company that

1:31:26

responds, especially homeowners, right?

1:31:30

So, waiting longer than five minutes

1:31:31

drops your chances at qualifying a lead

1:31:33

by 80%. So if we look at leverage in

1:31:35

ways we can improve our service you know

1:31:37

say for our clients for example one

1:31:39

thing we can do is make sure whether

1:31:41

it's them or someone else or whoever

1:31:43

calls them that they have a really fast

1:31:45

speed to lead. This could quite

1:31:47

literally improve your guys's ad results

1:31:50

by five to 10 times.

1:31:53

That is a high leverage change that you

1:31:54

could do to improve your results for

1:31:55

your clients immediately.

1:31:58

Now targeting in 2026 targeting is an

1:32:00

absolute joke. Okay. Targeting is solely

1:32:03

based on the creative nowadays. There is

1:32:06

really no need to target anything

1:32:07

yourself on Meta. The creative will do

1:32:10

the targeting. However, I do recommend

1:32:12

changing the target age range if there

1:32:14

is one and the gender. So, for example,

1:32:17

B2B contractors would be like 29 to 64

1:32:20

age and men specifically, not women. So,

1:32:23

you would go ahead and change this

1:32:25

specifically on the targeting. And I

1:32:27

also recommend setting up placements to

1:32:29

only be Facebook and Instagram to lower

1:32:31

CPMs. Remember, we are going to be

1:32:33

building a live campaign in front of

1:32:34

you. So, I'm just explaining this stuff

1:32:36

now. You can always refer to it later

1:32:38

and see it in action when we build it

1:32:40

together, which will be quite soon here,

1:32:41

right after this, actually. Retargeting.

1:32:44

Retargeting has changed quite a bit. The

1:32:46

old way, which is just basically having

1:32:47

like a separate cold campaign um and a

1:32:50

separate retargeting campaign, so two

1:32:52

separate doesn't really work that well

1:32:53

anymore. So to give you the best

1:32:55

possible understanding with the current

1:32:56

market, use this video right here. I

1:32:58

have this video attached. If it changes

1:33:00

and I find a better video, I will put it

1:33:01

there. But this has a very good

1:33:03

information about how to run targeting

1:33:04

and retargeting and set it up properly.

1:33:07

I don't have that much experience in

1:33:08

retargeting, so it's not like I can

1:33:09

teach it that often teach it in that

1:33:12

much detail. But here's what you need in

1:33:14

place after watching this video.

1:33:15

Conversion API setup. Um, you need

1:33:18

basically warm custom audience built.

1:33:21

So, you need to build a couple warm

1:33:22

audiences that you can use, even one

1:33:24

that has an customer/lead list. Um,

1:33:28

and then audience segments defined as

1:33:31

well. So, these are a couple things that

1:33:32

you'll have set up through watching this

1:33:34

video. If you need to do retargeting, I

1:33:36

recommend it. I think it's beneficial,

1:33:37

but I honestly have not done it much and

1:33:39

achieved a lot. And I have achieved a

1:33:41

lot, so it's not required. Hey everyone,

1:33:43

welcome to building a campaign live.

1:33:45

We're going to keep this super super

1:33:46

simple here and just start creating a

1:33:48

campaign. So, you want to go with the

1:33:49

leads here. Um, basically campaign

1:33:52

budget or adset budget. I would actually

1:33:54

actually recommend doing adset budget.

1:33:56

Um, and then that's pretty much it for

1:33:57

the campaign. You can have a naming

1:33:58

scheme if you want, but it really

1:33:59

doesn't matter. Um, new leads, adsets.

1:34:02

So, conversion location, we would do

1:34:04

always single. Now, either website or

1:34:06

instant forms. These are the two

1:34:08

options. I'm going to go ahead and set

1:34:09

up a website um because it is the

1:34:11

highest converting and it's honestly the

1:34:13

best. And then basically, we would use

1:34:15

the pixel that we have set up in the

1:34:17

data set conversion location to show up

1:34:19

in here. So, for just example, I'm going

1:34:21

to go ahead and optimize for a schedule.

1:34:23

If you're doing a B2B campaign, like for

1:34:24

client acquisition, you should do

1:34:26

scheduling if you have enough budget. If

1:34:27

you don't have that much budget, like

1:34:29

$50 to $100 a day, do lead. If you have

1:34:31

more than $100 a day, I would use

1:34:32

schedule. Remember, don't edit one

1:34:34

that's existing, but we'll explain how

1:34:35

to make changes later in this video.

1:34:37

Basically, this would be the data set

1:34:38

pixel that you've already set up when

1:34:40

you set up the tracking systems um just

1:34:41

a minute ago. And then, diamond

1:34:43

creative, we're going to keep that off.

1:34:44

Daily budget, this is per adset. We are

1:34:46

just going to go with one adset for now,

1:34:48

okay? because we're only testing out

1:34:49

like one targeting method and we want to

1:34:50

keep the signal here. We're going to

1:34:52

start off the ad campaign with no less

1:34:54

than $50 a day. Um, that's the minimum,

1:34:57

but I'm going to go ahead and start off

1:34:58

with $100 a day. So, there's that.

1:35:01

Audience-wise, we're reaching home

1:35:03

improvement contractors. So, minimum

1:35:04

age, we're going to select 25 here. And

1:35:06

then go ahead and further the limit

1:35:08

reach of our ads so that we can

1:35:10

specifically target an age range from 29

1:35:13

to 64, which is going to be home

1:35:15

improvement contractors, right? Most of

1:35:17

them are in this age range. Location,

1:35:19

we're just going to go general in the

1:35:20

US. And then gender, we're going to go

1:35:21

with men. Now, optionally, you can use

1:35:25

detailed targeting by typing in things

1:35:27

like home improvement, um, general

1:35:29

contractor, roofing contractor, roofing

1:35:32

material, um, I think I spelled that

1:35:35

wrong.

1:35:37

Yeah, home improvement, home and

1:35:38

gardens. You could do general

1:35:40

contractor. The point is is like you can

1:35:43

add this and this will help it find its

1:35:45

target audience faster. and just add a

1:35:47

couple of these. So, roofing contractor

1:35:49

if you're doing roofing or whichever

1:35:51

niche you could always do roofing

1:35:52

materials, which that would be like gaff

1:35:55

and stuff. Um, you could do what else?

1:35:59

Page Facebook page admins is a good one

1:36:01

as well. We go. So, this helps you kind

1:36:04

of just figure out like telling meta

1:36:07

like a little bit more about like what

1:36:08

you're going for. So, this is B2B ads.

1:36:10

Um, I am going to go ahead and set a

1:36:11

cost per result goal just to make sure

1:36:13

it knows like where I'm trying to bid.

1:36:14

Um, the way that that looks is like this

1:36:16

is B2B ads, right? We're spending $100 a

1:36:18

day. Our and we're optimizing for

1:36:20

schedules. So, uh, cost per employment

1:36:23

KPI for me would probably be like around

1:36:25

$100, $150. And you'll know this by like

1:36:27

being in your niche for longer. Um, or

1:36:29

you could do the reverse math towards

1:36:30

the end of this video. So, you could in

1:36:32

the adset level add a cost per result

1:36:34

goal right here and make that be like

1:36:37

$150ish dollars.

1:36:39

Here we go. Then, diet creative off.

1:36:42

Budget is fine. Audience now is set. We

1:36:44

have detailed targeting which is

1:36:45

optional. You don't have to do that. And

1:36:47

placements. Let's go ahead and show more

1:36:49

settings. And platforms only changes to

1:36:50

Facebook and Instagram. Just to keep our

1:36:52

CPMs lower. Perfect. Good to go. Now,

1:36:57

with that, we go into the ad level. We

1:36:59

would choose our specific Facebook page

1:37:00

and Instagram page that's in congruent

1:37:02

with our um you know, where we want to

1:37:05

be running the ads essentially. So, we

1:37:07

have them converting in website with

1:37:09

schedule as the event. And then if we go

1:37:11

to the ad level, you would choose the

1:37:13

Facebook pages here. So um for now, for

1:37:15

example, like I'm just going to choose

1:37:18

um let's just go with this page for now.

1:37:20

And then the Instagram profile with that

1:37:23

um branding blah blah blah. This is

1:37:25

fine. Single image ad multi-car

1:37:27

advertiser ads. I turn that off just

1:37:29

because you're going to be around so

1:37:30

many competitors. Destination. This

1:37:32

would be your landing page. So the one

1:37:33

that's hooked up to the pixel. So for

1:37:35

example, it' be like this one or

1:37:36

whatever. And the pixel should be set up

1:37:38

for this. And then the display link,

1:37:41

doesn't matter. Browser add-ons, I turn

1:37:43

this off. And then add creative. So when

1:37:46

you set up an image ad, you add image.

1:37:47

When you add video ad, you press video.

1:37:49

So let's say we're going to go ahead and

1:37:50

build off of a winning ad that I've

1:37:52

built in the past for deck builders. So

1:37:54

we're not going to do any of this and

1:37:56

deal with any of this. Primary text.

1:37:58

Basically, we would just throw in our

1:38:00

copy here. So copy goes here. Headline.

1:38:03

Make sure the headline is congruent with

1:38:05

the top of the funnel. Um, and we'll

1:38:08

break down more about like how to set

1:38:09

this up properly. And the description

1:38:11

doesn't really matter. This doesn't

1:38:12

really show up, but you can add like

1:38:13

stars for that. I like to do learn more.

1:38:16

And obviously, you would actually put

1:38:17

the values in here.

1:38:20

Basically, you skip and continue. Turn

1:38:21

off add music. Make sure that's turned

1:38:23

off. Everything else to be off as well.

1:38:26

Translation, you can keep off if you

1:38:27

don't want any out of, you know,

1:38:28

language people. Upload media. So, this

1:38:32

is how one ad would look. One ad instead

1:38:33

of one ad. Okay, simple. Keep it simple.

1:38:35

And then after that, you have the copy,

1:38:37

primary text, description, and the call

1:38:39

to action. The um yeah, you want to keep

1:38:42

these off if possible, but they really

1:38:44

don't have that big of an impact. Um

1:38:47

tracking, you have the pixel setup, and

1:38:49

that's it. So, that's how you set up an

1:38:51

ad. Um basically, if you're running a

1:38:53

$100 a day ad campaign, obviously, like

1:38:55

in the ads mastery settings,

1:38:59

in the ad mastery um document here, we

1:39:01

can kind of see our testing volume. $100

1:39:03

a day, five to six hooks, which is

1:39:05

roughly five to six creatives. So, we

1:39:07

could probably roll with um five or six

1:39:09

creatives at once and just give that,

1:39:12

you know, duplicate all these.

1:39:15

And then all you would do is duplicate.

1:39:16

So, there's six of them and then add one

1:39:19

different creative in each one. Okay?

1:39:21

You can put pictures inside of the same

1:39:23

adset as videos or it really doesn't

1:39:25

matter that much. Some people like to

1:39:27

separate it because they're not sure,

1:39:29

but with Andromeda, it's pretty much the

1:39:31

same. So just put creatives, six

1:39:33

creatives in here um based on how much

1:39:35

you can spend. So five to six hooks,

1:39:36

five to six creatives, one, two, three,

1:39:38

four, five. That'd be good. And then one

1:39:40

creative in each one of these. And make

1:39:42

sure to launch it at midnight. That

1:39:44

helps. So if you set it for the next

1:39:46

day, midnight or the current midnight,

1:39:48

then that's probably the best thing you

1:39:49

can do there. And um overall, that is

1:39:52

pretty much how you build out a live

1:39:53

campaign. So it's quite simple. There's

1:39:54

really nothing to it. Um you want to do

1:39:58

the pre-checklist to make sure, but

1:40:00

yeah. So then after that, you can go

1:40:02

ahead and use the pre-launch checklist

1:40:03

to make sure everything is good to go.

1:40:05

So make sure Metapixel is firing, make

1:40:07

sure the conversion events are working

1:40:08

so you can test it out inside of the

1:40:10

pixel, which if you don't know how to do

1:40:11

that, you can do it in this document

1:40:13

here. So make sure that's set up as

1:40:14

well. Make sure the marketing tracker is

1:40:16

also set up and ready to go. Looks just

1:40:18

like this. Um, funnel desolation, make

1:40:21

sure all this is correct and it's mobile

1:40:23

first. Headline mirrors the ad promise

1:40:25

the headline. Book and kill instinct, no

1:40:28

dead ends, no ramp offs or no off ramps.

1:40:31

Survey and application with minimal

1:40:33

friction. Speed to lead is all ready to

1:40:35

go and you have automations set up for

1:40:36

that. Offer and creative is all tight

1:40:38

and ready to go. Batch of hooks or

1:40:40

creatives is ready to test. So with

1:40:43

picture ads, it would be just a couple

1:40:45

different ads, different pictures. So

1:40:47

one example could be something like

1:40:48

this. Another example could be something

1:40:49

like this. Um yeah, we have one media in

1:40:52

each one. And I have this related media.

1:40:54

This should be off. And then we should

1:40:56

just have one one per thing. So that's

1:40:59

what I would do. So yeah, your cost per

1:41:00

result, target cost per result is set up

1:41:02

if you want to use that, which is

1:41:04

optional. Your campaign setup, which can

1:41:06

help CPMs if you are correct there. Um,

1:41:08

campaign setup, you can improve CPM by

1:41:09

using this. Uh, for placements set to

1:41:12

Instagram, face, Instagram only,

1:41:14

Instagram, Facebook only, agent gender

1:41:15

set, targeting otherwise broad or

1:41:17

detailed targeting is optional as well.

1:41:18

Daily budget supports your hook count,

1:41:20

so $10 to $20 per ad. We're doing $100 a

1:41:22

day, so we have five ads, so that's

1:41:24

good. And then mindset. You've committed

1:41:26

to touching it for the first 5 to seven

1:41:28

days just to see what happens. So fix

1:41:30

everything that's anything that's broken

1:41:32

obviously, especially with the funnel

1:41:34

and everything, but just do a test run

1:41:35

to make sure that that's good to go. And

1:41:37

uh that's pretty much everything there

1:41:39

is to building out a live ad campaign.

1:41:41

So I appreciate you for watching this

1:41:42

and uh let's keep going. Scaling with

1:41:44

data, okay, tracking and metrics. The

1:41:47

biggest reason why most people fail to

1:41:49

run a successful ad campaign ever is

1:41:52

because they make decisions with

1:41:54

feelings instead of data.

1:41:56

Using this ad tracker daily is the best

1:41:59

way to prevent making decisions from

1:42:01

feelings. Okay, I have a company

1:42:03

tracking sheet for you. Basically, what

1:42:05

you do is you log every day everything

1:42:07

in white and you can basically set up

1:42:09

your Facebook columns to accommodate

1:42:10

this and I'll show you what I mean by

1:42:12

that. So to do that all you would do is

1:42:13

go to the ad set level roughly and then

1:42:15

go to columns and then customize columns

1:42:17

and set them up in this order. Right? So

1:42:19

if we go ahead and remove everything

1:42:20

here we can go ahead and keep amount

1:42:21

spent because that's the going to be the

1:42:23

next one after this. And then all we

1:42:24

have to do is go amount spent sp spent

1:42:27

frequency which is going to be this

1:42:29

right here. And then we have

1:42:30

impressions.

1:42:33

Okay impressions. And then we have

1:42:35

clicks all

1:42:39

which is going to be clicks all. And

1:42:40

then we have link clicks, which I do

1:42:42

unique link clicks. New leads. So we

1:42:45

have leads if it's set up with pixel,

1:42:47

which it should be. Total and cost per

1:42:49

lead. Then we have the demos booked or

1:42:52

sales calls booked. Same thing.

1:42:53

Appointments booked, whatever it is. I

1:42:55

can actually change this. Appointments

1:42:57

booked should show up here. Total and

1:42:59

cost. And then obviously everything else

1:43:02

here is up to you to know. Okay. And

1:43:05

just for more information, all you have

1:43:07

to do is press save.

1:43:10

But yeah, basically let's say you have

1:43:11

data. You would basically go about

1:43:12

logging this um start to finish. So

1:43:14

let's just go ahead and set max because

1:43:15

I don't remember when I ran this

1:43:16

specific adset. Let's say yesterday's

1:43:18

data was this 50 like $570 spent in ads,

1:43:22

which is kind of a lot to be in one day.

1:43:24

You would basically track yesterday's

1:43:26

data today. So like actually this would

1:43:28

be yesterday. Um and then you go from

1:43:30

there and onwards. And then today is the

1:43:32

8th. So you would track yesterday's data

1:43:34

just to make sure it has enough time to

1:43:35

actually go through the spending. So

1:43:36

actually for this you would choose

1:43:38

yesterday and you would fill in the

1:43:40

data. So let's say it would be 570 you

1:43:43

know.44 44 whatever it is frequency 2.1

1:43:47

impressions you know 2557

1:43:51

clicks all 461

1:43:56

link clicks would be 231

1:43:59

new leads would be 25 and then I didn't

1:44:02

actually set up the pixel for this one

1:44:04

so appointments booked would be separate

1:44:05

from go high level and let's say you got

1:44:07

six qualified leads um couple DQs from

1:44:10

that and a couple sales contracted

1:44:12

revenue so this is how much revenue

1:44:13

that's predicted over their lifetime.

1:44:15

Um, if it's paper results, I would just

1:44:17

do the upfront whatever you did. So,

1:44:18

let's say you collect 2K up front from

1:44:20

that client and your new MR is roughly

1:44:22

$3,000 a month from like what they are

1:44:25

expected to pay you or $2,000 a month,

1:44:26

whatever it is. You get your, you know,

1:44:29

all of these information about your

1:44:30

ROAZ, your cost per qualified lead, your

1:44:33

qualified percentage, your, you know,

1:44:35

cost per acquisition or your CAC as

1:44:38

well, which is your customer acquisition

1:44:40

cost. basically how much it cost for you

1:44:41

to get a new client in ads. Obviously,

1:44:44

it's not, you know, going to be this

1:44:45

low. And if honestly you were collecting

1:44:47

this much money off of, you know, $500

1:44:50

in spend, 2K cash, actually that's

1:44:52

pretty realistic and that's pretty

1:44:53

healthy. You know, 3.51 back rorowaz and

1:44:56

obviously if rorowaz is positive, we

1:44:58

scale and I'll explain that in this

1:44:59

section as well. But this is how you

1:45:01

track your data. Daily checks. This is

1:45:04

an extra sheet that I have from a mentor

1:45:06

of mine that it's not required. You can

1:45:08

figure out how to use it to be honest. I

1:45:09

don't use it, so I don't even know. But

1:45:11

it does have some basic information

1:45:13

about like what your metrics could be,

1:45:15

you know, to know what to do. But I

1:45:17

would just stay on this, make decisions

1:45:19

off data, and go based on your seven

1:45:21

days, you know, last seven days or last

1:45:22

30 days. And what's nice is that it'll

1:45:24

do that properly and propagate up there

1:45:26

for you to make bet good decisions. Um,

1:45:29

so that's how you track your ads. um in

1:45:32

ter in terms of pixel and conversions

1:45:34

API when meta tracks what's considered a

1:45:38

lead right if you're using lead forms

1:45:40

it'll automatically track leads right if

1:45:42

you're using a landing page though how

1:45:43

is meta going to know what happens you

1:45:45

know when a prospect fills out their

1:45:48

information or becomes a lead that is

1:45:50

where pixel comes in pixel is something

1:45:53

that you can install into a landing page

1:45:55

to basically set up and tell meta

1:45:58

whereby if they click a certain you know

1:46:00

button so for example and Homewise. Um,

1:46:03

on this landing page right here, when

1:46:05

someone fills out this information,

1:46:07

>> HVAC, painting, concrete,

1:46:09

>> when someone fills out this information

1:46:11

and they click submit, Meta knows to

1:46:14

consider that to be a lead or

1:46:17

furthermore, when they book a call, Meta

1:46:20

will know that it's a schedule. And so,

1:46:21

you'll see how many appointments you

1:46:22

have scheduled and your cost per

1:46:24

appointment.

1:46:25

Now the reason why this is important is

1:46:27

not only for this tracking like yes it

1:46:29

helps it's helpful but more importantly

1:46:32

so meta can learn properly

1:46:35

in the actual adset which we should have

1:46:38

broken down a little bit when we built

1:46:40

out the ad campaign the live campaign

1:46:41

buildout is you have a performance goal

1:46:44

here right and if you're running you

1:46:47

know specifically lead forms it will

1:46:49

probably just be maximize number of

1:46:50

leads but if you're running pixel you

1:46:54

want to do schedule or leads. If you're

1:46:56

doing lead genen, I would do for like

1:46:59

your performance goal should be leads.

1:47:01

If you're doing book a call funnel, so

1:47:03

you know, getting clients through paid

1:47:05

ads basically by, you know, doing a book

1:47:07

a call funnel similar to how I probably

1:47:09

got you to join the program, you would

1:47:11

maximize number of schedules, right? So,

1:47:14

it really depends on your goal, but that

1:47:17

will help Meta

1:47:19

learn and get more of what you want. And

1:47:22

after like 20 to 50 conversion events,

1:47:24

it will get much better. Your cost per

1:47:26

result will go down a lot and ultimately

1:47:28

you'll make way more money because Meta

1:47:29

has time to learn what you're looking

1:47:32

for and it'll optimize for whatever you

1:47:34

set it to, right? To actually set this

1:47:37

up, I have a live video of me setting it

1:47:39

up in a pixel tutorial here. Hey

1:47:41

everyone, it's Owen Rensland and welcome

1:47:43

to setting up Meta Pixel and this is

1:47:45

also conversions API. Just everything

1:47:47

that you need to track accurate data for

1:47:50

meta. So in ads manager when you're

1:47:52

running ads for yourself right you

1:47:55

basically if you're using a lead form

1:47:57

then obviously meta is going to know

1:47:58

like when a lead becomes a lead. So you

1:48:00

have your cost per lead in your data and

1:48:02

you have all that information. But if

1:48:04

you use your own custom landing page and

1:48:07

I can show you what that looks like. Um

1:48:10

>> if you run a

1:48:10

>> you know this landing page just like

1:48:12

this or something similar from ads. Then

1:48:15

the issue is that how would Meta know

1:48:18

what elite is or a booking is? So, in

1:48:21

this video, what I'm going to do is show

1:48:22

you how to set it up so Meta knows what

1:48:25

a lead and a booking is so we can

1:48:27

attract and look for more people that

1:48:29

booked or became leads. The way that

1:48:31

this works is very, very simple. Lovable

1:48:34

or whatever website provider you use. I

1:48:36

would recommend using Lovable because

1:48:37

you don't have to do any of this work

1:48:38

yourself manually. Like, you can pretty

1:48:40

much just have Lovable set it up

1:48:41

immediately for you. So, Lovable will

1:48:43

basically send the data to Meta and then

1:48:46

we'll also have Go Highle send the data

1:48:48

to Meta 2. So we have the most accurate

1:48:50

tracking possible without paying for an

1:48:52

outside pro provider. The first thing

1:48:54

you need to do is go into your ads

1:48:56

manager account in the ad account that

1:48:58

you're going to be running the ads.

1:49:00

Next, click connect data under the data

1:49:02

set section. So if you go to all tools

1:49:04

and you go to events manager, that's

1:49:06

where you need to be. Then click connect

1:49:08

data. Click web next. And then go ahead

1:49:11

and create a new data set. We can call

1:49:12

this whatever we'd like. I would

1:49:14

recommend calling it something along

1:49:15

like what you're offering. So, Homewise,

1:49:17

B2B pixel. Now that that's done, make

1:49:20

sure to select the ad account you're

1:49:21

going to be running the ads on and go

1:49:23

ahead and press set up Metapixel.

1:49:26

Other ways to set up add Metapixel to

1:49:29

the website yourself. Click next. Copy

1:49:33

this code and be like add ask lovable.

1:49:36

Add this Metapixel to the website.

1:49:41

have it fire a new lead when someone

1:49:44

goes through the survey

1:49:47

and is qualified.

1:49:49

So greater than 500k a year in revenue

1:49:53

which we already set up in the form and

1:49:57

a schedule fire

1:49:59

when they book an appointment with the

1:50:03

go highle calendar

1:50:06

and get sent to the preall page.

1:50:10

Looks like my screen froze froze. There

1:50:12

we go. So we just tell it that

1:50:16

and it's going to do pretty much

1:50:17

everything. So much so that that's like

1:50:19

literally 50% of it done. Okay, so now

1:50:23

we need to wait. So that's pretty much

1:50:25

all we need to do inside of the pixel

1:50:27

for now. Now we just need to cool it and

1:50:29

let lovable do its thing. Okay, it's

1:50:31

going to implement all the code and do

1:50:32

everything into the website to fire the

1:50:35

proper data when the proper things

1:50:36

happen. Now um we will also set up

1:50:40

conversions API, but that was the pixel

1:50:42

part of it. Let's go ahead and wait for

1:50:43

this to finish and then we'll press

1:50:45

publish and update and then we'll test

1:50:46

it out. Okay, so the pixel ID now is

1:50:48

updated and the lead events fire when

1:50:50

the survey is completed and the revenue

1:50:52

is more than 500K as well as the

1:50:55

schedule event which is when they go

1:50:57

onto the pre-all page.

1:50:59

So let's go ahead and test it out. So

1:51:01

let's go ahead and publish and update

1:51:03

and let this publish a second. Great. So

1:51:04

now it says up to date. We can go ahead

1:51:06

and refresh events manager.

1:51:10

And what we need to do now is go on to

1:51:12

the pixel that we made, home wise B2B

1:51:14

pixel. Click test events.

1:51:18

Go to website.

1:51:20

And now choose confirm that your events

1:51:22

are set up correctly. And then type in

1:51:23

the URL that we are using for the page.

1:51:26

Now while we open this page up, we

1:51:28

should go back and see page view. Let's

1:51:31

see if it loads. Page view. Perfect. Now

1:51:34

let's see if it processes a lead

1:51:35

properly. So we go through as if we were

1:51:38

a company and we have more than 500k per

1:51:40

year in revenue. So we would be

1:51:41

qualified as a lead. Yes. One to four

1:51:44

reps. and you put in your information.

1:51:47

So, let's just do Owen testgmail.com.

1:51:53

Now, that should count as a lead.

1:51:56

Yep. Qualified lead and lead. Perfect.

1:51:59

Next, we can go ahead and book an

1:52:01

appointment.

1:52:03

Okay,

1:52:05

go. I'm going to actually remove this

1:52:07

question as well, but schedule or check

1:52:09

schedule.

1:52:11

There we go. So, now home improvement

1:52:14

account.

1:52:15

>> This should count as a schedule.

1:52:17

Schedule. Okay, perfect.

1:52:22

I believe that's everything. Now,

1:52:24

hopefully this didn't double, you know,

1:52:28

double process. Um, I believe it

1:52:31

dduplicates it if it does double process

1:52:34

like that. So, it should be just fine.

1:52:39

Um, let's see. So, it has a value on

1:52:41

there. Okay. Okay, I don't want any

1:52:42

value in there, but it looks like it

1:52:43

says it just fixed it. Um,

1:52:47

perfect.

1:52:49

So, it should be good to go. We can

1:52:51

publish it and update now. And now it's

1:52:52

fixed. And that's pretty much it. So,

1:52:55

what's going to happen now is an

1:52:57

overview, you aren't going to see any

1:52:58

events for a little while down here. But

1:53:01

if you wait around 30 minutes, 40

1:53:03

minutes or so, 45 minutes, see it says

1:53:05

it right here, you will see a page view

1:53:08

event here, a lead event here, and a

1:53:09

schedule event here. So, it's been like

1:53:10

24 hours. Um, it took like 30 or so

1:53:13

minutes for the events to actually show

1:53:14

up under here. Um, and I actually

1:53:16

started running the ads. So, it's kind

1:53:17

of getting a grasp on like what's going

1:53:18

on event wise. And if you could see in

1:53:20

the actual campaign as well, what I went

1:53:22

ahead and did is in the ad set level, I

1:53:26

set the conversion up to be the data set

1:53:28

and then the conversion event being the

1:53:30

lead. Um, and in addition to that, at

1:53:32

the bottom of the actual ads, if you go

1:53:35

all the way to the bottom, you'll see

1:53:38

that I have the tracking events set on

1:53:40

right here with the website events

1:53:41

checked. So, that's like the final steps

1:53:44

once you wait that 30 minutes. Okay. So,

1:53:46

now we are going to break down how to

1:53:47

set up copy as well or conversions API

1:53:51

um to increase the quality of our data.

1:53:54

Now to do this, go back to the events

1:53:57

manager and what we want to do is go to

1:54:00

setup conversions API. So this should

1:54:03

give you an option to do it here. If it

1:54:06

doesn't, you can go to settings and you

1:54:09

can basically just scroll down. Okay,

1:54:10

conversions API setup with data set

1:54:13

quality API. Okay, generate access token

1:54:18

and make sure you're choosing the

1:54:19

correct data set, which is this one

1:54:22

right here, I believe. Perfect. So now

1:54:24

that that's done there, you generate the

1:54:26

access token. You now have that. Copy it

1:54:29

immediately and save it somewhere safe.

1:54:30

So if we go into Google Docs, we can

1:54:32

just go ahead and copy our access token.

1:54:34

Okay, now that that's done, we can go to

1:54:37

go high level and connect Meta to GHL,

1:54:40

which we probably already have done at

1:54:41

this point. If you don't, go to

1:54:42

settings, integrations, and go ahead and

1:54:45

connect Facebook here. Okay, should be

1:54:47

good. We now want to add conversions API

1:54:50

action to the workflow. So we have two

1:54:53

workflows here. We have the new lead and

1:54:55

strategy call booked. We are now going

1:54:57

to add it to the lead one first.

1:55:01

Basically in the first step you want to

1:55:03

add meta conversions API. Okay. And we

1:55:07

have this right here. Now for this we

1:55:10

want to add the data set ID which is the

1:55:13

data set ID which is right here and copy

1:55:15

at the top of the pixel. data set ID,

1:55:18

the access token that I talked about

1:55:20

right here. Make sure that's good. Okay,

1:55:24

so this is going to be a funnel event,

1:55:26

and Facebook lead. Zero value, zero USD,

1:55:30

nothing there. Okay, that is pretty much

1:55:34

all you need to do for that. So, we go

1:55:38

ahead and press save.

1:55:40

It is now going to send the data

1:55:43

um to Meta when you get a lead.

1:55:47

Okay, next we are going to do that for

1:55:48

the strategy called booked automation as

1:55:50

well.

1:55:51

So we do meta conversions API here.

1:55:54

Funnel event access token is the same

1:55:57

one.

1:55:59

Data set ID is the same one.

1:56:03

Facebook event name is going to be

1:56:04

schedule

1:56:06

value nothing. And then save.

1:56:10

Okay, there you go. Now we need to test

1:56:14

it. So to do that, let's go ahead and

1:56:17

submit the survey with your real name

1:56:19

and phone number and go to events and

1:56:20

just go to the test browser. So if we go

1:56:22

to the test

1:56:25

um let's go ahead and make sure this is

1:56:26

published and updated as well. Okay, so

1:56:28

now that this is updated, let's go ahead

1:56:30

and do a test. So if we go to test

1:56:32

events, we can go to the correct pixel,

1:56:34

click website, and do one final test.

1:56:37

Let's go ahead and clear activity and go

1:56:40

ahead and do the second one and put in

1:56:43

our funnel link

1:56:47

test events and go through as if we were

1:56:50

as if we are a lead. So let's do this

1:56:53

one million year. Yes. One to four reps.

1:56:56

Let's say my name is Owen Jenkins and

1:56:58

I'm submit.

1:57:00

Okay. Let's go ahead and also book a

1:57:02

call. Okay. So let's see what data we

1:57:05

have that's accurately tracked.

1:57:09

>> We have page view lead schedule.

1:57:14

Boom. So that right there is everything

1:57:17

that you need to know. Now like I said

1:57:19

in you know the start of the video that

1:57:22

in overview you will see no events for

1:57:25

like 30 to 45 minutes. Then you will see

1:57:26

page view, lead and schedule here. Now,

1:57:29

once that's done and it's active here,

1:57:31

all you have to do is add it to the, you

1:57:33

know, to the adset and you're pretty

1:57:35

much done. So, that is how to set up

1:57:37

pixel. I hope you enjoyed this video and

1:57:39

um yeah, I'll see you next one. Scaling

1:57:40

philosophy.

1:57:42

If your rorowaz is positive, so your

1:57:44

return on ad spend, so like let's say

1:57:46

you spend $1 in ads and you return $3

1:57:48

back, that's your rorowaz, and it's

1:57:49

positive, you want to scale your spend.

1:57:52

To scale your spend, scale spend by 20

1:57:55

to 30% every two to three days to avoid

1:57:57

breaking it. If you're currently

1:57:58

spending $100 a day in ads and you jump

1:58:01

it up to $200 a day in ads, you are

1:58:03

going to completely break everything and

1:58:04

get back into the learning phase and it

1:58:07

is not going to be it's going to break

1:58:09

your campaign. Like you won't get good

1:58:10

results. So, there's three different

1:58:12

levels of

1:58:16

making decisions off of data here and

1:58:17

metrics when running ads. Now, I

1:58:21

recommend using this philosophy to kind

1:58:23

of help guide you. And it's kind of a

1:58:25

funny meme, I know, but basically it

1:58:28

says

1:58:29

to not really focus on these nerd level

1:58:32

three metrics. They honestly aren't that

1:58:33

big of a deal. They don't matter. And

1:58:34

the only reason they matter is if

1:58:36

there's a problem with the two because

1:58:37

it's a hierarchal like hierarchy of a

1:58:39

system. So like let's say rorowaz is

1:58:41

bad. Then often times there's a problem

1:58:44

with one of these metrics. And this is

1:58:46

kind of how you want to think about it.

1:58:47

If there's a problem one of these

1:58:48

metrics like cost per call for example,

1:58:51

there's a couple things that impact cost

1:58:52

per call. all of these, you know, a

1:58:55

couple things here.

1:58:57

So, the point is is like there's certain

1:59:01

things that impact these level two

1:59:03

metrics. So, if your rorowaz is bad and

1:59:05

you're not getting the return on ad

1:59:06

spend that you need to and you know your

1:59:08

rorowaz from the tracker, it should be

1:59:09

at the end of this. If your rorowaz is

1:59:11

not positive, then you have to change

1:59:14

something.

1:59:16

Okay? It's very very important. And the

1:59:18

way you would do that and think about

1:59:20

this is starting with your level one

1:59:21

metrics. If your os is bad, going to

1:59:23

level two, figuring out which ones

1:59:25

impact level two with claude or whatever

1:59:26

it is. You know, you can ask out of

1:59:28

these metrics claude, which one affects

1:59:30

my cost per shot, cost per call, and

1:59:31

it'll tell you exactly. And that's kind

1:59:33

of how you want to think about going

1:59:34

through this. So, here are your actual

1:59:37

benchmarks.

1:59:39

Now,

1:59:41

in terms of CPM, you want your CPM to be

1:59:44

anywhere between, you know, 30 and 40,

1:59:47

like around $40 to $100.

1:59:51

It should be lower for B to see, but

1:59:52

like I would honestly say anywhere

1:59:54

between 40 and $100. So I'm just going

1:59:56

to like quickly change this be like 40

1:59:59

to, you know, roughly 100. That is a

2:00:01

healthy CPM. Anything above that, it's

2:00:03

like you have a problem with your ads.

2:00:04

And I do have, you know, a lot of

2:00:07

information on improving your CPM right

2:00:08

here.

2:00:10

This is basically how much it costs Meta

2:00:12

to push your your ad out to a,000

2:00:14

people, right? your cost per cost per

2:00:17

millie, I guess it's called, which like

2:00:19

your cost per thousand impressions, how

2:00:20

much it costs on Meta to push your ad

2:00:22

out. Yes, I've seen people with $400

2:00:24

CPMs because their ads are bad. So, Meta

2:00:27

just doesn't want to push it out. CTR,

2:00:28

unique outbound link. This is the

2:00:30

click-through rate, right? This is what

2:00:31

we mentioned below or before.

2:00:34

Now, once again, I have a resource to

2:00:36

help you, you know, fix this. But your

2:00:39

target is at least 1.5%. And the actual

2:00:41

specific metric here, um, it should be

2:00:43

in your metric tracking, right? It

2:00:45

should be right here. CTR and CTR link.

2:00:49

Your CTR link should be 1.5% or better.

2:00:53

That is a healthy ad. So, I'm seeing

2:00:55

this right now. Like, I'm looking at

2:00:56

this and this is one of my ads. I'm I'm

2:00:57

seeing this right now that there is a

2:00:58

problem with my CTR link. So, then I

2:01:01

would go through and go to the document

2:01:03

that I have for you and I'm proving that

2:01:05

CTR to get better performing ads, you

2:01:07

know, to eventually improve my metrics

2:01:10

and make my rows better. But um that's

2:01:14

CTR should be at least 1.5%. Hook rate

2:01:18

is basically

2:01:20

whatever one you can get that's the

2:01:21

highest in your batch. That's what you

2:01:23

need to know. So it's just the first 3

2:01:25

seconds divided by the impressions. And

2:01:27

then frequency you want um roughly

2:01:30

anywhere between like 1 and 2.5ish

2:01:34

roughly. Frequency is just how many

2:01:37

times one each person has seen your ad

2:01:40

um that's been targeted by it. So, if

2:01:42

someone's seen your ad like six times,

2:01:43

like, oh my gosh, like yes, you need to

2:01:45

probably change something. Um, but this

2:01:47

isn't really that important to be

2:01:48

honest. Like, it's not going to really

2:01:50

impact the metrics as like much. The

2:01:52

biggest ones that are going to impact

2:01:53

performance are these two CPMs and CTR

2:01:57

in terms of conversion. So, this right

2:01:59

here is all about traffic. this

2:02:01

conversion like or these metrics in

2:02:03

terms of conversion. So basically

2:02:05

someone clicking on your ad to becoming

2:02:06

a lead. Landing page clickthrough rate

2:02:08

or landing page conversion rate is going

2:02:10

to be your highest leverage needle mover

2:02:14

to basically improve um results. VSSL

2:02:17

play rate also has a strong impact. Um

2:02:19

survey and form submission rate should

2:02:20

be around 45%. Page load speed should be

2:02:23

you know less than 2.5 seconds. And

2:02:25

obviously I do have a resource to help

2:02:26

you improve all these things. But the

2:02:28

landing page conversion rate, so

2:02:30

basically you know details on how to

2:02:32

actually like how that metric works and

2:02:33

what that is. It's basically like

2:02:36

however many unique landing page

2:02:38

visitors, how many qualified leads came

2:02:40

out of that. Okay, that percentage

2:02:42

should be 5 to 10%. A lot of people have

2:02:45

a constraint here. So there's a lot of

2:02:47

things that we can do to kind of pull

2:02:48

the needle and improve that metric,

2:02:50

which we'll get into. But um just know

2:02:53

that your KPI, your ideal target metric

2:02:55

for that is 5 to 10%. VSSL play target

2:02:58

20% survey/form submission rate which

2:03:01

you could track by using some kind of

2:03:03

better form software. So for example, a

2:03:06

lot of people inside of their funnels,

2:03:08

they will use you know a different kind

2:03:10

of form like

2:03:13

um type forms or you know lovable is

2:03:17

what I use because it's just better. So

2:03:18

for example, my survey looks like this

2:03:20

instead of the go high level one because

2:03:22

we can get specific data on how many

2:03:24

people and what percentage of people are

2:03:26

filling out that form to see whether or

2:03:27

not it's in KPI to see how our friction

2:03:29

is. You see it's all numbers game here.

2:03:32

Page load speed um 2.5 seconds or less

2:03:35

on mobile. Test this out and time it.

2:03:38

And then booking and sales. So basically

2:03:40

going from a lead to an appointment to a

2:03:41

close. Here is your target KPIs or

2:03:44

target metrics for what you should be

2:03:46

looking for or key performance

2:03:47

indicators. So 4 to 6% um should be your

2:03:51

booking rate. Otherwise known as 90% of

2:03:54

the people who apply should book. And

2:03:57

what I mean by apply are people that go

2:03:59

through the survey that are qualified.

2:04:01

90% of those people should book. That is

2:04:04

another reason why I decreased a little

2:04:05

bit of friction by putting my booking

2:04:06

page for example at the end of this

2:04:10

form. I'll show you submit. I have the

2:04:13

booking page right here. So there's not

2:04:14

like an extra page. Load speed less than

2:04:16

2.5 seconds on this page as well, which

2:04:18

is good. And we have a booking page. I

2:04:20

don't have that much availability. So,

2:04:21

this is something that I could do to

2:04:22

improve. Well, actually kind of do to be

2:04:24

honest. And then also it autofills the

2:04:27

information from, you know, the the last

2:04:30

page. So, that's another thing.

2:04:31

Actually, I'm not sure it does. It might

2:04:32

just be because I've filled this out so

2:04:33

many times, but that's another thing you

2:04:35

can do to improve um, you know, decrease

2:04:37

friction and improve the metrics. Uh,

2:04:39

but the point is these are your KPIs. 5

2:04:42

to 10% should turn into, you know, of

2:04:44

people that are qualified applicants

2:04:45

should turn into bookings. Um,

2:04:49

and yeah, so that's your booking rate.

2:04:51

Your show rate should be around 50%.

2:04:53

Anywhere between 40 and 60% is your

2:04:55

target uh for B2B calls. For like my

2:04:58

program, for example, the, you know, KPI

2:05:00

is 80%. So all these metrics depend

2:05:02

heavily on like what you're actually

2:05:04

selling and what you're doing. to find

2:05:06

out exactly what's accurate. You could

2:05:07

either just be in, you know, have more

2:05:09

experience or um ask Claude, you know,

2:05:12

situationally, but um your close rate

2:05:14

should be ideally around 25%. So 20% is

2:05:17

more realistic there, but ideally 25% or

2:05:20

better. Speed to lead under 5 minutes.

2:05:22

So if you can hit all these targets,

2:05:24

you'll be extremely profitable and

2:05:25

you'll make a lot of money. Now the

2:05:27

keystone metrics which are the only

2:05:29

metrics out of all these that actually

2:05:30

matter are the front-end rorowaz LTGP to

2:05:33

CAC cost per result and the kill

2:05:35

threshold. So frontend rorowaz is like I

2:05:39

mentioned in this tracking sheet is how

2:05:41

much money we make up front off of our

2:05:43

ads after having spent ad spend. Now KPI

2:05:48

if it's 2x time to scale it. Okay if

2:05:52

it's 1x break even it could be even fine

2:05:54

right? If we spend $1,000 in ads and

2:05:56

make $1,000 back up front, that's just

2:05:58

fine because chances are we have backend

2:06:00

cash to make up for it, right? We have

2:06:02

recurring revenue from every single

2:06:04

client.

2:06:06

Um, LTGPAC,

2:06:08

you want 3:1. I will explain everything

2:06:11

about this soon. Basically, for every

2:06:15

dollar we spend on acquiring a new

2:06:17

client, we need to make at least $3 back

2:06:20

for that $1 over the lifetime value,

2:06:22

lifetime profit of a client. That is the

2:06:24

health of our business and this is the

2:06:27

floor. I'll explain this later as well.

2:06:29

Cost per result. Um yeah, this depends

2:06:33

on your what you're offering basically

2:06:35

and like your comp like completely

2:06:37

depend on your offer, right? If you're

2:06:38

doing $100 upfront and pay per results

2:06:40

like your target for your cost customer

2:06:42

acquisition cost or your cost per

2:06:43

results is going to be like $100 $250,

2:06:46

right? Um the point is like as long as

2:06:48

your front end rorowes is good like this

2:06:50

is the only metric that matters here.

2:06:52

kill threshold or otherwise like when to

2:06:54

kill an ad. If it's too extra target,

2:06:56

then kill it. And I will explain all

2:06:58

these more in detail. It's just it's

2:07:00

important that you know that these are

2:07:01

your KPI benchmarks. Okay, these are

2:07:03

what you're looking for ads. You have

2:07:04

any question about what's going wrong

2:07:06

with your ad. You will perform a

2:07:08

bottleneck analysis, which I'll explain

2:07:11

to basically cross-check your ads and

2:07:13

your metrics with these KPIs and to see

2:07:16

what you need to fix so you can make a

2:07:17

decision off of data and not feelings.

2:07:20

So to use this table when your rorowaz

2:07:23

is off walk through this from top to

2:07:25

bottom.

2:07:26

Okay. And basically find what you can

2:07:31

easily two to 5x to improve all

2:07:34

everything else.

2:07:37

You know the thing is is like

2:07:41

this game of testing and improving with

2:07:44

data. A lot of it has to do with

2:07:46

experience. But what I recommend is

2:07:49

giving Claude this entire PDF on how to

2:07:52

run ads saying only refer to this

2:07:54

resource and help me make decisions on

2:07:56

what I should do and then give it your

2:07:57

metrics so that you can make the

2:08:00

decision yourself. Test it out yourself.

2:08:02

Figure out like what decision you think

2:08:03

you should make. You know, like let's

2:08:05

say you have all of your metrics in a

2:08:07

similar looking graph and you're like,

2:08:09

"Okay, my clickthrough rate is a little

2:08:10

bit low. My CPM is a little high. My

2:08:13

landing page conversion rate is a little

2:08:14

bit low." You can ask claw and be like,

2:08:16

"What is the highest leverage thing that

2:08:18

will, you know, give me a two to threex

2:08:19

results on that change to make me more

2:08:22

money and get you better cost per

2:08:24

results?"

2:08:26

Keep in mind these target metrics and

2:08:29

KPIs are not perfectly accurate because

2:08:32

they are dependent solely on your niche.

2:08:35

Okay? But these are in general healthy

2:08:37

numbers for most offers and you can use

2:08:39

these kind of as a rule of thumb as a

2:08:40

floor when making decisions. Scaling

2:08:43

rules. If my front-end rorowes is below

2:08:45

break even or below 1x, I pull back my

2:08:47

spend 20% and run a bottleneck analysis.

2:08:50

So when you run ads, it's important that

2:08:53

you set some scaling rules for yourself

2:08:56

about rorowaz because obviously this is

2:08:58

the keystone metric. If my front end

2:09:00

rorowaz is between break even, so it's

2:09:01

between one and two, then you run a

2:09:03

bottleneck analysis to see where the

2:09:04

bottleneck is. You know, you dive into

2:09:06

those level two metrics like I mentioned

2:09:08

and you solve and you keep spending, you

2:09:10

know, the same thing. So this is just

2:09:13

the general rule of thumb what you

2:09:14

should do if your rorowise is one even

2:09:16

break even um you could either pull back

2:09:19

spend by 20% and run a bottleneck

2:09:20

analysis or if it's fine and you have

2:09:24

enough backend cash to justify it then

2:09:26

you could just keep it the same and you

2:09:28

know keep your spend the same. If your

2:09:30

front end row is between 2 and 3x then

2:09:32

increase your spend by 15 to 20% every 2

2:09:34

to 3 days depending on the aggression

2:09:36

and sales velocity. Yes, I will explain

2:09:38

how to actually do this. If your front

2:09:41

row is above 3x then scale 20 to 30%

2:09:43

every two to three days. Um once again

2:09:45

depending on aggression and sales

2:09:47

velocity and like what your sales team

2:09:48

or who you know if you're running your

2:09:49

sales team like what you can actually

2:09:51

manage with your calendar bottleneck

2:09:52

analysis. So if you have an issue the

2:09:56

goal is to figure out you know which

2:09:58

bottleneck is bottlenecking the overall

2:09:59

performance because oftent times

2:10:03

there is usually one or two things that

2:10:04

you can fix to like two to 3x your

2:10:06

entire results. And keep in mind this is

2:10:08

a hierarchy right? So, you want to start

2:10:10

by looking at the level two metrics,

2:10:13

seeing what the biggest issue is, which

2:10:16

for most people it's probably going to

2:10:18

be the cost per call, but sometimes it's

2:10:20

something else. You know, if it's your

2:10:22

qualified rate, it's how you're

2:10:23

positioning yourself and how you're

2:10:24

running your ads and you not knowing

2:10:26

your audience well enough, your target

2:10:28

audience. If it's your close rate, you

2:10:30

know, it's your sales ability or your

2:10:31

sales team ability. So, you want to

2:10:32

train them better, you know, you know,

2:10:34

become better at closing. If it's your

2:10:36

show rate, your pre-all processes need

2:10:37

to get better and you know your triaging

2:10:39

whatever it is. If your cost per call is

2:10:41

the problem, then we can handle some of

2:10:43

these ad metrics to improve your ad

2:10:44

results. That's how we kind of want to

2:10:47

think about these things. So if your row

2:10:49

isn't good, just initiate one of these

2:10:51

analysis like a bottleneck analysis and

2:10:53

compare your seven or 14 day stats with

2:10:55

your original KPIs to see what you can

2:10:57

two to 5x. So the way that you do this

2:10:59

is you go into your track ad tracking

2:11:01

compare your 7-day data, you know, to

2:11:03

start with the ad tracking sheet and

2:11:05

basically from there you would use that

2:11:08

and compare it to your KPIs or what

2:11:10

you're going for. So let's say it's

2:11:11

these data, this data points right here,

2:11:13

which honestly you should have your own

2:11:15

KPI benchmarks for your own specific

2:11:16

niche. But you go based off your target,

2:11:18

compare it to your current tracking.

2:11:20

Let's say your unique link clickthrough

2:11:22

rate is 1.12%. And your KPI is 1.5%.

2:11:25

Okay, that is room to, you know, flag

2:11:28

that and keep that in mind. Let's say

2:11:30

your CPM is a little bit high and mine's

2:11:33

28 here, so it's no problem there. Let's

2:11:36

say your landing page conversion rate is

2:11:37

a little bit low. Like, you need to

2:11:39

basically do an analysis and see where

2:11:40

your constraints are. Okay, honestly, I

2:11:44

don't really have any constraints here

2:11:45

because this is a healthy rorowaz. So,

2:11:47

then I would just scale the spend. And

2:11:49

that's kind of how you want to think

2:11:50

about these things, right? And what's

2:11:53

good is that once you have a proven

2:11:54

offer and ad structure and campaign and

2:11:56

landing page and you have all this stuff

2:11:58

figured out, you don't have to

2:11:59

individually track for each and every

2:12:00

one of your clients, you just kind of

2:12:02

have a winning system that you could use

2:12:03

for every single client that's

2:12:04

repeatable. But often times you will

2:12:07

have to do this multiple times to figure

2:12:08

out like what's working and what's not.

2:12:10

Can't we just copy and paste it? So

2:12:13

yeah, just see what you can two to 5x.

2:12:15

Believe it or not, like this is so fun

2:12:17

to me like looking at this data because

2:12:19

like you know if you're looking at your

2:12:21

data and you find that you have a clear

2:12:23

constraint like your clickthrough rate

2:12:25

you your unique link clickthrough rate

2:12:27

is like 0.8 like all you have to do is

2:12:30

change your ads using the sheet that I

2:12:32

have to help you with it and like double

2:12:35

your results and half your cost per

2:12:37

lead. Like it's literally that crazy how

2:12:40

one one of these metrics can completely

2:12:42

determine how much money you make. you

2:12:43

can make double the amount of money. And

2:12:45

let me remind you again, all it takes is

2:12:47

one winning ad to make a ton of money.

2:12:50

Like, I literally have made $50,000 plus

2:12:52

off of individual clients from one

2:12:54

picture ad that you can make in 5

2:12:56

seconds with Hicksfield.

2:12:58

All it takes is one winning ad. So,

2:13:02

that's if you know how to actually scale

2:13:03

the ad and not just, you know, get

2:13:05

caught in the the loop that most people

2:13:06

do. But yeah, if we find that one of the

2:13:09

level two metrics are the bottleneck,

2:13:10

then we start messing with the level

2:13:11

three nerd metrics and most of most of

2:13:14

the time like your cost per call is

2:13:16

going to be the constraint because

2:13:17

people are just like struggle with

2:13:19

running successful ads especially, you

2:13:20

know, in the current state of the

2:13:21

market. If you want to get a cheaper

2:13:25

traffic cost, CPM, CTR, like these

2:13:27

things, I have documents to help with

2:13:29

that. Better, you know, click to optin

2:13:31

rate, lead to appointment booking rate.

2:13:33

These are all the metrics that you know

2:13:36

have to do with, you know, getting

2:13:38

cheaper clicks from meta and getting

2:13:42

more clicks on the ads, you know,

2:13:44

clickthrough rate. And then these are

2:13:45

the metrics that are affected by like

2:13:47

going from click to getting more leads,

2:13:50

getting more leads per click. And then

2:13:51

these are the ones on getting more

2:13:53

bookings per lead. I went ahead and

2:13:56

grayed out the metrics that don't

2:13:57

actually have that big of an impact here

2:13:58

and bolded and gave you resources to

2:14:01

help you solve the more important ones,

2:14:03

the keystone ones. This is extremely

2:14:05

valuable. You should bookmark this

2:14:06

because you'll use this often to improve

2:14:09

CPM, which is basically like how much it

2:14:12

cost to give your ads to a thousand

2:14:14

people from meta.

2:14:18

It generally means that your ads suck.

2:14:20

Like that's the highest leverage thing.

2:14:21

So, what you could probably do to

2:14:23

improve your CPMs is just have better

2:14:24

ads. But if you're dealing with high

2:14:26

CPMs, use this checklist to lower it.

2:14:28

Number one is the bidding strategy. So,

2:14:30

when you run ads on Meta, you're simply

2:14:32

just competing against other

2:14:34

advertisers, right? So, this is what

2:14:37

happens when you put no cost caps or

2:14:39

cost per result goals. So, inside of

2:14:42

Meta, inside of an ad, you can basically

2:14:44

set a cost per result goal. So, bidding

2:14:47

strategy right here, you could do cost

2:14:49

per result goal and set an active cost

2:14:53

per result goal of like what you're

2:14:54

going for in terms of ads. Now, let's

2:14:57

say it's cost per result goal, which is

2:14:59

the average cost per lead. For concrete,

2:15:00

let's say it's, you know, it's B toC, so

2:15:02

let's say you're going for like a $30

2:15:03

cost per lead. You would set that as the

2:15:06

goal. And basically what happens when

2:15:08

you do that is you kind of give Meta

2:15:14

insights as to what it's what you're

2:15:16

willing to auction in because all of

2:15:17

this is just a bidding auction,

2:15:20

right? Without telling Meta this bidding

2:15:23

auction will do whatever Meta chooses

2:15:24

and you know which includes being a part

2:15:27

of more expensive auctions,

2:15:29

right? So here's what I mean

2:15:33

by setting a cost per goal. So let's say

2:15:35

$100 for cost per booked appointment or

2:15:37

schedule event inside of Meta, which

2:15:39

would be the cost per result that we'd

2:15:40

be targeting with, you know, B2B ads.

2:15:43

Your if your CPM shoot up after doing

2:15:45

that, then it's likely meta telling you

2:15:47

that given your current optimization

2:15:48

event, your creative optimization, your

2:15:50

creative v visuals, like what your ad

2:15:51

actually is, your account history, all

2:15:53

this stuff, you just aren't possibly

2:15:55

able to hit that cost per result goal.

2:15:57

So you'll have to change one of these

2:15:59

things.

2:16:00

This will basically give you insight as

2:16:02

to if your ad or your process is good

2:16:04

enough given the state of the market and

2:16:06

what you're going for, what metrics you

2:16:08

actually want. So, bidding strategy is

2:16:10

something you can do to improve your

2:16:11

CPM. Um, it will improve your CPM if

2:16:15

it's fit and this is just fine.

2:16:18

Optimization event, you can simply, you

2:16:20

know, choose the event that you want at

2:16:21

the adset level. I would recommend, you

2:16:24

know, because like if you go from lead

2:16:26

optimizing for leads, like if I show you

2:16:27

in the adset here and you optimize here

2:16:29

for maximize number of leads and why

2:16:31

don't I go into another campaign that's

2:16:33

like not doing a lead form so you can

2:16:34

get a good example of this. If I go into

2:16:37

an typical ad set, you can maximize

2:16:39

number of leads and use a conversion

2:16:40

event that's either schedule or lead

2:16:42

here, right? If you switch from lead to

2:16:44

schedule, your CPMs are going to go, you

2:16:46

know, this will change them a lot. So

2:16:50

you should always optimize campaigns

2:16:53

around the furthest bottom of the funnel

2:16:55

event that you have enough volume for.

2:16:57

That is the key. So the bottom of the

2:17:00

funnel event for lead genen would be

2:17:03

probably a booked appointment for most

2:17:05

people, right? For call funnels, that's

2:17:07

why you want to do schedule. Um for lead

2:17:10

genen, I recommend you do lead actually

2:17:12

because all this really just matters.

2:17:14

It's a matter of like how much volume

2:17:16

you have. If you choose schedule and you

2:17:18

don't have that much volume, it's going

2:17:20

to take Meta a long time to optimize and

2:17:22

it's not going to ever really get out of

2:17:23

the learning stage. You know, if you're

2:17:25

spending $50 a day and you're optimizing

2:17:27

for schedules, that's going to happen

2:17:28

because you don't have enough budget to

2:17:30

get enough schedules in to optimize. So,

2:17:32

you want to lead in that situation with

2:17:34

a lower budget. That's why it says

2:17:35

learning limited because my budget here

2:17:37

is only like $150 a day or what is it

2:17:39

like$1 $135 a day.

2:17:42

That's not enough given the ad creative

2:17:44

and process I'm running to get enough

2:17:46

schedules. So the learning is limited.

2:17:49

So here you'd want to go and do a lead.

2:17:51

But my solution here is just to increase

2:17:54

the budget and not worry about it

2:17:56

because um I want more accurate tracking

2:17:58

and I'm actually collecting leads for

2:17:59

this offer. Whatever it is. So basically

2:18:02

like I said this is how to know what

2:18:04

schedule and optim what event you should

2:18:06

basically optimize for. Placements. So

2:18:09

placements can give you very cheap CPMs

2:18:11

but bad traffic. So what I would

2:18:13

recommend you do is in the adset level,

2:18:15

choose only Facebook, Instagram, okay?

2:18:17

By choosing Messenger, audience,

2:18:18

network, and threads. These three give

2:18:20

you really cheap CPMs and get you in

2:18:22

front of a lot of people, but it's not

2:18:23

good traffic. So just stick to Facebook

2:18:25

and Instagram. That's something you can

2:18:26

do to improve your CPMs. Time of year,

2:18:29

holidays, and things have an impact. And

2:18:31

a good example is like my cost per lead

2:18:33

for my roofing clients doubles in the

2:18:34

winter time. And that's literally just

2:18:36

because most people don't get roofs done

2:18:37

in the winter. Another thing is weak

2:18:39

creative visuals. This is the most high

2:18:41

leverage thing. Meta wants to push good

2:18:44

ads. So if your ad is visually appealing

2:18:46

and native to the platform, it will push

2:18:48

it much more. If you use visual hooks,

2:18:50

you know, and you use like wide like,

2:18:52

you know, a whiteboard in your ads or a

2:18:54

ladder, you're holding a ladder,

2:18:55

whatever it is. Like cool and fun ads

2:18:57

scale heavily. And if your visuals look

2:18:59

bad, then you would just get higher

2:19:00

CPMs. This is an example from a video I

2:19:03

watched at a mastermind. This guy was

2:19:05

getting $300 to $500 CPMs because the

2:19:09

ads looked so bad.

2:19:13

It truly has a big impact. If you

2:19:16

literally have a bad looking ad versus a

2:19:17

good-look ad, you get 10 times the

2:19:20

better results.

2:19:22

Keep that in mind. So, make sure you

2:19:23

look the part. If you're selling to

2:19:25

high-end business owners and founders

2:19:26

doing like millions of millions of

2:19:28

dollars a year, you should be in a

2:19:29

higherend studio. If you're selling to

2:19:31

contractors, be out on a job site, be

2:19:33

outside, be walking, be in a car,

2:19:34

whatever it is. Clean audio and video is

2:19:36

very important as well. So, make sure to

2:19:38

add in visual hooks. Props help. You

2:19:40

know, for example, if you're recording

2:19:42

an ad for roofing, literally record it

2:19:44

on a roof. If you're recording general

2:19:46

ads for contractors, hold a ladder, have

2:19:48

a construction hat. Just like be fun

2:19:50

with it. This is a, you know, an ad I

2:19:52

made when I started running paid ads of

2:19:54

me literally recording on my roof for

2:19:56

roofers. Weak messaging. If you have

2:19:59

weak messaging, Meta won't push it as

2:20:01

well. This means that what you're saying

2:20:03

isn't actually speaking to your ICP and

2:20:05

it's not resonating with them because

2:20:07

right now in terms of the market, like

2:20:09

for Meta, messaging is targeting. What

2:20:11

you say will put you in front of the

2:20:13

right audience. So, make sure you say

2:20:15

the right thing to the right ICP.

2:20:19

Non-native ad, make sure your ad is

2:20:21

native to the platform. So, if you're

2:20:23

running video ads, make sure that it's

2:20:25

not like a black screen, like a blank

2:20:26

screen with a YouTube video format for

2:20:28

the ad. Keep it native to the platform.

2:20:32

Um, so if you're running Instagram ads

2:20:34

or meta ads, you want to have ads that

2:20:36

look like they're just basic videos on

2:20:38

meta, just like this, formatted

2:20:40

properly, handheld kind of vibe. Um, and

2:20:44

honestly, this is a little high like

2:20:46

quality, but I am targeting business

2:20:47

owners. That's the reason why. So,

2:20:50

that's something. And by the way, I want

2:20:52

to just mention that the line between

2:20:53

organic and paid ads is almost one to

2:20:56

one nowadays. And what I mean by that is

2:20:58

like you can basically post content

2:21:00

that's organic content and if it does

2:21:02

well, post that as an ad and run it as a

2:21:05

paid ad and it's one to one. So like

2:21:08

it'll work really well. So keep that in

2:21:10

mind. Inactive Instagram and Facebook

2:21:13

page. If you haven't already, watch 1.35

2:21:16

in the program to learn how to warm up

2:21:18

your Facebook and Instagram account.

2:21:19

It's very important if you're running

2:21:21

any kind of ads for yourself or your

2:21:22

clients or whatever it is. If you don't

2:21:24

have an active account and like an

2:21:26

engaged with account, this can majorly

2:21:29

affect your C your CPMs.

2:21:32

Obviously, like having proof on your

2:21:33

account will help conversion, but the

2:21:34

biggest thing is CPMs, right? If you

2:21:36

have an inactive fresh page that's just

2:21:38

gotten created with no followers, no

2:21:40

engagement, no posts, your CPMs could be

2:21:43

double of what they would normally be.

2:21:44

And that would literally double your ad

2:21:45

result, like your cost per result, which

2:21:48

is sometimes the difference between

2:21:49

profitability and not. Create a format.

2:21:52

Try new formats. Okay, here are just a

2:21:54

few formats that are crushing you right

2:21:56

now. Static ads have always crushed it.

2:21:58

You know, like one of my best performing

2:21:59

ads um is just that simple ad that I

2:22:02

showed you earlier in the video. It's

2:22:04

just a static ad. For example, this

2:22:05

one's crushing it as well for me right

2:22:07

now as well. Just a picture of a red

2:22:08

creative with white text. Uh split

2:22:11

screen videos with visuals on the bottom

2:22:12

half. A lot of people are doing that.

2:22:14

Um, so like going through a mirror

2:22:16

board, for example. Instagram style Q&A

2:22:18

videos are crushing it right now. So,

2:22:21

yep, I might rip some of these for

2:22:22

contractors. YouTube style educational

2:22:24

videos have been working well.

2:22:26

Whiteboard this or that. Viral hooks,

2:22:28

direct camera. So, you know, my messing

2:22:32

with what a viral hook is, like a viral

2:22:33

video, and then basically switching that

2:22:35

to a direct cam direct direct camera ad,

2:22:37

which is basically you just talking to

2:22:38

the camera. AI hooks, skit style ads,

2:22:41

selfie videos, driving or walking. These

2:22:43

are all things that are crushing it. Um,

2:22:46

try new formats if you want to increase

2:22:47

or, you know, decrease your CPMs and

2:22:49

make them better. Another thing that

2:22:51

people mess mess up on here is having no

2:22:53

creative divers diversification.

2:22:56

You really want if you want healthy CPMs

2:22:58

and you want meta to push out your

2:22:59

stuff, just test out more different

2:23:00

kinds of creatives. So, if you want

2:23:03

details on mastering the Andromeda

2:23:05

update, this is a resource from sell

2:23:07

more online. And I can't give take any

2:23:09

credit for this um from Evan Sichch

2:23:11

which is you know one of the founders of

2:23:12

like how I look at ads basically. So

2:23:15

here's a bunch of details a 54page

2:23:17

document about Andromeda ads. If you

2:23:20

want to learn more about that you can do

2:23:21

that here. If you have slow page load

2:23:23

speed so and by the way this is common

2:23:25

with go high level sites. That's why I

2:23:27

have most people use lovable. This can

2:23:29

negatively impact CPMs. So these are all

2:23:31

the needle moving things that you can do

2:23:33

if you have high CPMs. I know it's kind

2:23:35

of detailed, um, but it's very important

2:23:37

that I cover this because that's one of

2:23:38

the most important things, right? If

2:23:40

your meta is not pushing out your stuff

2:23:41

and you're getting a $100 CPM, like you

2:23:44

got to change something. Otherwise,

2:23:46

you're not going to be able to get any

2:23:47

good ad results, regardless if your ad,

2:23:49

regardless of your landing page,

2:23:51

regardless of your sales process. So,

2:23:53

we'll start there. Number two, if your C

2:23:56

your CTR is the issue and it's not 1.5%

2:23:59

your unique link clickthrough rate on

2:24:01

meta, then here are things you can do to

2:24:03

improve your CTR.

2:24:05

Once again, CTR is the, you know, the

2:24:08

click-through rate of your ads. So, it's

2:24:09

the amount of people that click onto

2:24:10

your landing page or destination from

2:24:12

your ad.

2:24:14

The actual accurate metric from Ads

2:24:17

Manager is unique outbound link CTR

2:24:19

percentage. Okay. So, if you want to see

2:24:20

what it is specifically there and I

2:24:23

actually have this auto calculate to

2:24:26

make sure that it's completely correct

2:24:27

in the gray here. So, then you also have

2:24:29

to fill in less data on your end. So, by

2:24:32

just putting in your link clicks um your

2:24:34

clicks all and your impressions, it will

2:24:35

give you the correct calculation which

2:24:37

is just link clicks minus impressions or

2:24:39

divided by impressions. So, that'll be

2:24:41

your clickthrough rate. Now, target is

2:24:45

1.5%. if it's less. This generally means

2:24:48

that your ad offer or your messaging

2:24:50

just wasn't good enough. So the first

2:24:53

thing that we can kind of pull here, the

2:24:54

first thread that we can pull to improve

2:24:56

this is your messaging quality. So this

2:24:58

is just how much your audience resonates

2:25:00

with your message. Whether it's a

2:25:01

picture ad or video ad, it doesn't

2:25:03

matter. Is what you're saying speaking

2:25:05

to your audience's pain points, desires,

2:25:07

circumstances, results, um, or needs, or

2:25:10

is it just weak and broad? The questions

2:25:13

you want to ask yourself to improve your

2:25:15

messaging quality is, are you being

2:25:17

direct enough in your CTA or your call

2:25:19

to action? Is it clear what the prospect

2:25:21

needs to do next, is the offer clearly

2:25:23

articulated and tangible enough? Is your

2:25:25

hook strong enough? Did I use too much

2:25:27

jargon and BS? Is the ad too long? Is

2:25:30

the ad too short and lacks context? Did

2:25:33

I show any proof? If it's too broad or

2:25:36

something like

2:25:38

they don't want it, okay, they won't

2:25:39

click. it has to remove logistical

2:25:42

intensity. So, as a bonus, you can use

2:25:45

this resource to help understand your

2:25:46

audience better, which will help with

2:25:47

your messaging quality. Um, like I said

2:25:49

earlier on in this video,

2:25:51

now emotional urgency. Having more emot

2:25:54

emotional urgency can help your CCR by

2:25:56

putting the prospect into a state of

2:25:57

pain. The goal here is to get the

2:25:59

prospect out of scroll mode, to take

2:26:01

them out of the mode that they're in.

2:26:03

Because if they're on meta, they're on

2:26:04

Instagram or Facebook, they're likely

2:26:05

scrolling. For example, ad one is if you

2:26:09

own a local business, you should be

2:26:10

doing online marketing to get more leads

2:26:11

and grow. We help we can help you get

2:26:13

more customers, book a call with us

2:26:14

today. Ad, if you're a roofing

2:26:17

contractor in city and you're tired of

2:26:18

buying share leads that four other guys

2:26:20

already called, we help homeowners or we

2:26:23

book homeowners onto your calendar for

2:26:25

quotes and you only pay when they show

2:26:26

up. Ado is a billion times better

2:26:31

because it resonates so much more with

2:26:33

your target demographic. like you're

2:26:34

going through a painoint. It has life.

2:26:36

It feels real.

2:26:38

So like this is the the the importance

2:26:41

of having some emotional urgency and

2:26:43

really knowing your audience. That can

2:26:46

mostly like have the biggest impact on

2:26:48

your CTR.

2:26:50

Good visuals and good messaging mean

2:26:52

high CTR

2:26:54

offer. Even if your ad is great, if your

2:26:56

offer is not good enough or not

2:26:58

something people actually want, then the

2:27:00

ad won't perform and you will get a low

2:27:02

CR. It could be something that people

2:27:04

want but the way you articulate it is

2:27:07

the problem because remember like your

2:27:09

offer is not you know theiding the

2:27:11

deciding factor here. It's your

2:27:12

perceived offer. It's like what they

2:27:14

actually hear from you. So again this is

2:27:16

why you need to understand your audience

2:27:17

and your ICP. It's very important.

2:27:20

Changing this will also influ influence

2:27:22

every other metric. So like if CTR is

2:27:24

low like please don't just change your

2:27:26

ad offer your complete offer like don't

2:27:28

do that but this can be an impact and

2:27:30

something to look at. Resonation. Now,

2:27:33

your ad must resonate with your target

2:27:35

audience. So, this includes the ad

2:27:36

visuals such as what you wear, the

2:27:38

environment, the actual ad itself, and

2:27:40

also the message as well. So, how you

2:27:42

grab attention, how you articulate

2:27:43

everything. This is really important.

2:27:46

Like, if you're reaching out to a

2:27:47

high-end business owner, you know,

2:27:49

million dollars a month plus, you need

2:27:51

to be extremely articulate in your

2:27:52

words. You need to be concise. You need

2:27:53

to understand like you have to talk a

2:27:56

certain way to these types of people. If

2:27:57

you're reaching out to a local

2:27:58

contractor, you're like, "Here's how we

2:28:00

can get you guys some more jobs on, you

2:28:02

know, where you only pay with a

2:28:03

homeowner if they sit down." Like the

2:28:05

language difference between those two

2:28:06

things is sometimes, you know, the

2:28:10

deciding factor into how much they

2:28:12

resonate with you. Ad length. Some ICPs

2:28:15

resonate more with longer ads and some

2:28:17

with shorter ads. So, test both and see

2:28:19

how they perform in your specific niche.

2:28:21

Now, weak messaging is a big thing as

2:28:23

well. If you have weak messaging, Meta

2:28:24

won't really push it. And once again,

2:28:27

that's literally just that you aren't

2:28:28

actually speaking to your ICP and it's

2:28:30

not resonating with them. Messaging once

2:28:32

again is targeting. A non-native ad

2:28:34

once, make sure it's native to the

2:28:36

platform. It's very important. Like this

2:28:38

is all things that are in the CPM's part

2:28:39

as well. Inactive Instagram, Facebook

2:28:41

page. I won't really go through this

2:28:42

again. Creative format once again try

2:28:44

new formats. No creative diversification

2:28:47

as well as page load speed. So these are

2:28:48

all things that can improve CTR or, you

2:28:50

know, hurt CTR as well. Um, but these

2:28:53

are kind of the biggest things.

2:28:55

Honestly, the highest leverage thing you

2:28:56

can do here is just your messaging,

2:28:58

asking yourself these questions,

2:29:00

understanding your audience better,

2:29:02

having more emotional urgency, and

2:29:05

making sure that your offer is good,

2:29:06

that you're resonating with them, and

2:29:07

you have good visuals. A lot of things

2:29:09

to check, but this is what you can do to

2:29:11

improve your CTR.

2:29:13

So, th that's pretty much what you can

2:29:15

do to get a cheaper, you know, cheaper

2:29:18

to get the click or to get more people

2:29:20

to click. Now, once they actually click,

2:29:23

how do we make sure they turn into leads

2:29:25

or booked appointments? To figure this

2:29:28

out, we need to learn about landing page

2:29:31

conversion rate. This metric is the

2:29:33

amount of new qualified leads that come

2:29:34

in divided by the unique landing page

2:29:37

visitors. So, how many total visitors

2:29:39

there are on landing page. For example,

2:29:41

let's say you have 500 landing page

2:29:43

visitors and you get 40 qualified leads.

2:29:45

That is a good example.

2:29:48

There's a couple things that we can do

2:29:49

to improve our target landing page

2:29:51

conversion rate, which our target is 5

2:29:53

to 10%, but there's a lot of things we

2:29:55

can do to improve these metrics and get

2:29:57

them to this point. Number one is the

2:29:59

page load speed. This is a very, very

2:30:02

important and not many people think

2:30:03

about it. Use a Google page speed test.

2:30:07

You can literally look up like I can do

2:30:08

it with you, Google page speed test, and

2:30:13

literally just see your actual page

2:30:15

speed test. Okay, if your page is slow,

2:30:19

host it on Cloudflare and turn on all

2:30:21

the speed optimization settings and

2:30:23

compress images, etc.

2:30:25

Number two, branding and visual

2:30:27

credibility. It is crucial that you have

2:30:30

visual credibility. Now, I'm going to

2:30:32

ask you this. Which one of these looks

2:30:35

more credible?

2:30:37

Okay,

2:30:41

now the thing is is like I would use AI

2:30:47

or you know lovable to do this for you

2:30:49

or pay for it to be done professionally.

2:30:51

Keep in mind it must be mobile first.

2:30:53

Okay, so you need to fix the mobile view

2:30:55

on the funnel. Make sure that it's built

2:30:58

for mobile you know and not the

2:31:01

computer. It's very important. Um,

2:31:04

messaging congruency. The landing page

2:31:06

must be congruent to what ad that they

2:31:07

clicked on. If the ad says one thing and

2:31:09

the landing page says another, people

2:31:10

will click off. So, in my opinion, the

2:31:13

best strategy to go about doing this is

2:31:15

like test out ads, see what ad performs

2:31:18

the best, then because you know that

2:31:20

it's resonating with your target ICP,

2:31:22

then change the landing page headline to

2:31:24

match the ad. So, we're not guessing

2:31:26

headlines. You can take it one step

2:31:28

further, by the way. If you find a

2:31:29

winning message on the ad and use it in

2:31:32

your confirmation emails, pre-all

2:31:33

content, appointment reminders, all

2:31:35

these things to improve your congruency

2:31:37

to be way more congruent and to get way

2:31:39

better conversion rates across the

2:31:40

board. Remember the more better new

2:31:42

framework page experience and

2:31:44

information. It's important that your

2:31:47

page is easy to use, that it looks good,

2:31:48

has important information above the

2:31:50

fold, right? So like before people

2:31:52

scroll, that's what above above the fold

2:31:54

means. It's not like unresponsive. When

2:31:56

looking to optimize for page experience,

2:31:58

do so by asking yourself what's stopping

2:32:00

someone from taking action on the page.

2:32:02

You know, is the copy confusing? Do they

2:32:04

have to scroll to click the CTA? Is the

2:32:06

application survey or form smooth and

2:32:09

well integrated? You know, is there too

2:32:11

much information on the page? There's

2:32:12

like an information overload. Your page

2:32:15

must answer all these questions. What is

2:32:17

this? What results can I get? Can I

2:32:18

trust these people? What do I have to do

2:32:20

next? What problem does this solve? What

2:32:22

do I need to do on my end to make this

2:32:24

work? What you can do once again is file

2:32:27

download this as a PDF.

2:32:30

It's in the resource section below and

2:32:32

send this to Lovable to make sure that

2:32:34

it checks all the boxes. Sections must

2:32:37

include social proof, FAQ, but no fluff.

2:32:39

And if it's cold traffic, just make sure

2:32:41

they have enough information about like

2:32:42

you and what you do to book a call or

2:32:44

apply. This is why I like using a VSSL

2:32:47

for cold traffic, especially like B2B

2:32:49

ads. And that's why I have one built out

2:32:51

here is just for the sole reason that

2:32:53

like people don't have enough

2:32:54

information about who I am, what I do

2:32:56

and proof. So I like to fill them in

2:32:58

with this information here so they know

2:32:59

more about me to, you know, apply or

2:33:01

book a call. Application questions.

2:33:05

These questions will largely impact the

2:33:07

friction. So don't start off with a lot

2:33:09

of questions. Like I said, start with

2:33:10

minimal minimal questions. See the

2:33:12

quality that comes through and then add

2:33:13

friction if needed.

2:33:16

As agency owners, we need to know the

2:33:17

revenue of our prospects as well. and to

2:33:19

do this in the most friction

2:33:21

frictionless way possible. So if you ask

2:33:23

for revenue, say something in the

2:33:25

description below the question like we

2:33:27

ask for monthly revenue so we can tailor

2:33:29

our best strate like our strategy to

2:33:30

your budget. So for example, what

2:33:33

revenue range is your business currently

2:33:34

at per month? We only ask this to make

2:33:37

sure we can offer you the right services

2:33:39

for your specific business. Or if you

2:33:41

want people to tell you their actual

2:33:43

revenue at higher rates, what is your

2:33:45

target revenue in the next six months?

2:33:47

Cool. X to X. Now, what is your current

2:33:49

monthly revenue? Okay, so for your

2:33:52

application questions for your funnel

2:33:54

structure to improve your landing page

2:33:56

conversion rate, always do some kind of

2:33:57

non-revenue qualifier. So, for me, it's

2:34:00

usually like what's your company size or

2:34:02

like are you the owner of the company, a

2:34:04

revenue qualifier, you know, with a

2:34:06

justification statement, like I said

2:34:07

earlier, to basically make sure that

2:34:09

they make enough money to deem to be

2:34:10

qualified to work with you and to

2:34:12

consider themselves as a lead to you.

2:34:14

Contact details. If it's B2B, add a

2:34:17

website so you can basically get their

2:34:18

website as well. And then partial

2:34:20

submit, turn that on and make sure that

2:34:22

whatever survey or form provider you

2:34:23

use, whether it's tight form or level,

2:34:25

has an option to partially submit. So

2:34:27

you can get their information even

2:34:28

though they don't fill out the form

2:34:29

completely and submit it. Some people

2:34:31

just forget. Additional questions used

2:34:33

to increase friction or aid in the sales

2:34:35

process. Okay. So in the beginning with

2:34:38

your ads, you want to get as much

2:34:39

throughput in as possible to feed the

2:34:41

pixel without being too heavy on

2:34:42

qualification. So, be a little loose

2:34:44

when you first launch your ads. Maybe

2:34:46

don't have all of these qualifying

2:34:47

questions in here and additional

2:34:48

questions. Um, literally just have the

2:34:52

most important ones because the survey

2:34:54

submission rate KPI is around 45%. And

2:34:57

anything lower than that, there's likely

2:34:59

question causing major drop off. If

2:35:01

that's the case, what I would recommend

2:35:03

you do is start using type form to track

2:35:06

specific question drop off. And lovable

2:35:10

can do this for you. you can just ask it

2:35:12

application user experience. So make

2:35:15

sure that the application is full on

2:35:16

screen, full screen on mobile when they

2:35:18

fill it out. This is another little

2:35:19

thing just to improve the survey, you

2:35:22

know, submission rate. Um, what I

2:35:24

recommend you do is have a pop-up form.

2:35:27

That's what I have. So, I have a pop-up

2:35:28

form that pops up and you just need to

2:35:30

make sure that this is full screen on

2:35:32

mobile because it can be kind of a

2:35:33

nightmare to fill out a small

2:35:34

application like this that it looks

2:35:36

great on the computer, but on mobile,

2:35:38

you know, if you have to type certain

2:35:39

stuff in and select these options, it's

2:35:41

kind of a nightmare. Think about also

2:35:43

your ICP if they're a little bit older.

2:35:45

The text field size also should be 14 to

2:35:47

16 pixels. Otherwise, it will make the

2:35:49

phone zoom in when you put in the

2:35:50

information. So, like let's say you put

2:35:52

in the information right here, when you

2:35:53

start typing it in, it is going to zoom

2:35:55

in um on mobile. So, it's like very

2:35:58

important um that it's the right size

2:36:01

and people should not have to fill out

2:36:02

their information twice in order to book

2:36:04

a call. Okay? So, like if you have a

2:36:05

survey with full name, phone number, and

2:36:07

and email, this should carry over to the

2:36:10

calendar. And if you need help doing

2:36:12

that, contact use lovable, use custom

2:36:15

fields, UTM parameters whereby they fill

2:36:17

this out, click submit, it adds us to

2:36:19

the, you know, your URL of like a

2:36:21

question um eel equals it'll be

2:36:23

something along these lines or

2:36:24

slashquest eel or whatever equals and

2:36:27

then they'll be like the first name

2:36:28

whatever and it'll take that

2:36:30

information, put it onto the calendar

2:36:31

just so they don't have that added

2:36:32

friction of filling out their

2:36:33

information again. Um, as far as VSSL as

2:36:36

well, make sure the play rate and

2:36:38

engagement levels are as at least six

2:36:39

like 20%. And if you want to increase

2:36:41

this, use Vidalytics. You can add a

2:36:43

video thumbnail to increase the play

2:36:45

rate, rewrite the page headline as well

2:36:47

to increase the curiosity about the

2:36:49

VSSL. Um, you can use some kind of

2:36:51

visual aid in the VSSL to make it more

2:36:52

interesting as well, you know, to be

2:36:54

clicked on. For example, I use a

2:36:56

slideshow, so there's some visual

2:36:58

elements so people are more interested

2:36:59

to click on it as well as these nice

2:37:01

captions. So, these are just all

2:37:03

improvements that you can make to

2:37:04

improve your landing page conversion

2:37:05

rate to hit that target 5 to 10%. This

2:37:08

applies for B2B and B TOC. Okay.

2:37:12

Now, if you want to get more bookings

2:37:14

from your leads, here's exactly what you

2:37:17

can do to improve your booking rate.

2:37:19

Okay. Obviously, this is the amount of

2:37:21

new appointments that get booked from

2:37:23

the unique landing page visitors. So, if

2:37:25

you have 500 unique landing page

2:37:26

visitors and you get seven appointments

2:37:28

booked, then that is your booking rate.

2:37:30

Target booking rate for you or your

2:37:32

clients is 4 to 6%. That's a healthy

2:37:34

funnel.

2:37:36

Your booking rate should be similar to

2:37:38

the landing page conversion rate. But

2:37:40

two things that can impact this is call

2:37:42

availability. So making sure that you

2:37:44

have enough availability on the

2:37:45

calendar. So you know the more flexible

2:37:46

you are with your calendar availability,

2:37:48

the lower the cost per booking will be.

2:37:50

But keep in mind this will also impact

2:37:52

show rate. You know you want to be more

2:37:55

flexible so people have options as to

2:37:56

when they can book. Something that helps

2:37:58

with this is using 15-inute increments

2:38:00

so people can book at, you know, 10:15,

2:38:02

10:30, 10:45, etc. And then user

2:38:05

experience as well. You know, make sure

2:38:07

to pass the details from the application

2:38:09

to the calendar step. If you use

2:38:10

lovable, they can do it for you. Um,

2:38:14

another thing that impacts performance

2:38:15

here, your booking rate is having

2:38:19

separate pages for your form and your

2:38:22

calendar. Um, you want to combine the

2:38:24

two in the same funnel or survey. And

2:38:26

that's why I put the booking calendar

2:38:28

page at the end of the pop-up survey

2:38:30

instead of a separate page altogether.

2:38:31

These are like more limiting factors of

2:38:33

why you shouldn't use go high level for

2:38:35

stuff like this and for funnels. You

2:38:37

should probably use lovable or something

2:38:38

that's a little bit more native to the

2:38:39

actual platform. Okay, so now I'm going

2:38:41

to go ahead and do a live bottleneck

2:38:42

analysis to kind of like break down how

2:38:44

this actually goes on the day-to-day

2:38:46

process. Let's go ahead and do a live

2:38:48

bottleneck analysis. This is a real

2:38:50

campaign of mine and it is a bait and

2:38:53

switch campaign. Um, and I can actually

2:38:56

show you the creatives that this

2:38:58

campaign has. Majority of the spend,

2:39:01

it's a lot of ads, um, but majority of

2:39:03

the spend, I'll show you what it comes

2:39:05

from specifically, it's mostly from ads

2:39:08

that look something like this. This

2:39:10

account is disabled, so this is an old

2:39:12

account, but um, most of the ads look

2:39:15

something like this. So, basic

2:39:18

creatives, similar to ones that we

2:39:19

showed you earlier, and this is one

2:39:22

month of data. Now, this is enough data

2:39:25

to get some actual signal to know like

2:39:28

whether or not these ads are good and

2:39:30

stuff. So, that's why I'm using this um

2:39:32

data. I have new ads, obviously, newer

2:39:33

ads, but this one has a decent amount of

2:39:35

data for the singular ads that are in

2:39:37

here. Yeah, let's just go ahead and do a

2:39:38

bit of a bottleneck analysis. So, first

2:39:40

thing I'm going to do is send my KPI

2:39:42

benchmarks um to Claude. Now, keep in

2:39:45

mind these aren't like exact metrics,

2:39:47

but I do want to give Claude at least

2:39:49

something to go off of just kind of help

2:39:50

me make this decision. So it's not

2:39:52

completely based off of my you know me

2:39:55

basically. So let's go ahead and attach

2:39:57

these say attaching KPI benchmarks

2:40:01

roughly not exact because that is for

2:40:06

home improvement overall and this is ads

2:40:10

for roofing.

2:40:12

Okay.

2:40:14

run a bottleneck

2:40:17

analysis

2:40:19

based on these metrics and what my

2:40:22

constraint is.

2:40:24

Okay. And then basically what you do is

2:40:26

just give it your data.

2:40:29

So there's the first part of data there

2:40:32

and then the second part of data right

2:40:34

here.

2:40:35

Now we can basically give it our data

2:40:40

just like so.

2:40:43

attach it all and just have it start

2:40:45

running it. Okay, so that is what we're

2:40:46

going to do and while that happens,

2:40:47

we're going to do it ourselves. Okay, so

2:40:49

let's go ahead and take a look at it

2:40:50

ourselves while Claude is doing the work

2:40:52

on the back end. So first things first,

2:40:54

this is a real campaign obviously. So we

2:40:56

are going to go ahead and see the

2:40:58

keystone metrics first because obviously

2:40:59

like the keystone metrics is rorowaz,

2:41:02

LTGP to CAC, cost per result, kill

2:41:04

threshold. So let's look at the rorowaz.

2:41:06

That's the first thing. First things

2:41:07

first, the upfront rorowz is 2.49 and

2:41:09

the revenue rorowes based on lifetime

2:41:11

value is five. So, this is a healthy

2:41:15

campaign, okay? Not much needs to change

2:41:18

to be honest. My CAC is $84 and my

2:41:21

average upfront cash is around $2,000

2:41:23

because I have six sales, $12,000 total

2:41:26

in upfront cash. Um, so right off the

2:41:29

bat, this campaign is scalable. This is

2:41:31

a live campaign of mine. I'm just good

2:41:32

at running ads, so like it's hard for me

2:41:33

to find like a failing campaign to like

2:41:35

con show you the constraints and stuff.

2:41:37

But I will say like we there's so many

2:41:39

improvements we can make to increase

2:41:40

this upfront row as to be much higher

2:41:42

and make it much better as well. Um so

2:41:45

just to take a look at things in

2:41:47

perspective just like every single

2:41:48

metric all of these are in normal CPMs

2:41:51

are in KPI that's fine 20 to 80 is good.

2:41:54

Um CTR all and then C unique CTR is

2:41:57

0.69% for the whole campaign that's very

2:42:00

low on average. So this is a huge

2:42:03

constraint like this should be double to

2:42:05

be honest. Okay, landing page conversion

2:42:07

rate is insanely high. So that's how we

2:42:09

kind of make up for it. And the reason

2:42:10

why is because we're losing lead forms

2:42:11

here. That's why it's so high. Gosh

2:42:14

bleeds good. Basically, the CTR on

2:42:16

average is quite low. But if we take a

2:42:18

look at all the ads individually, the

2:42:19

unique CTR for some of them is high and

2:42:21

good and the rest of them it's lower.

2:42:23

Um, so 1.22 is actually pretty good. So

2:42:26

we would basically double down on this

2:42:27

ad specifically. This seems to be the

2:42:29

winner here based on metrics and we do

2:42:32

have enough spend to kind of justify

2:42:33

that. Um, and obviously we are running

2:42:35

lead form for this. Um, so and the see

2:42:38

here now with the booking page at the

2:42:39

end. So next up is qualified leads

2:42:41

disqualified. I actually don't have this

2:42:42

data cuz this campaign was a little

2:42:43

while ago, but I do have the no-show. I

2:42:46

was getting I got 31 no-shows out of 71,

2:42:50

which means my show rate was roughly

2:42:52

44%.

2:42:53

That is low. Okay, that is a constraint.

2:42:55

My close rate is good because I got six

2:42:58

closes out of, you know, however many

2:43:00

shows, 40-ish. Um, that's pretty good.

2:43:03

that's within KPI. So everything like is

2:43:06

fine. My CAC is $84, but I collect an

2:43:09

upfront cash of 2K. So it means I have

2:43:11

clients client finance acquisition. So I

2:43:12

can scale pretty aggressively here. Um

2:43:16

so what I would do if this was actually

2:43:18

my campaign is I would just scale it. I

2:43:20

would literally wait, you know, I would

2:43:22

scale it 20 30 20 to 30% every two to

2:43:24

three days until something breaks

2:43:26

because my upfront row is good and my

2:43:27

revenue res or my LGP to CAC is high as

2:43:30

well based on the contracted revenue.

2:43:32

So, it's good. Like, it's healthy and

2:43:35

it's scalable. Now, there are

2:43:36

improvements that we could could make.

2:43:38

Like, we could increase the CTR link by

2:43:40

doubling down on only that specific ad

2:43:42

and getting rid of all the losers. That,

2:43:43

right, that alone would probably get me

2:43:46

like way more leads and appointments.

2:43:48

Um, and then I would also prefer to

2:43:50

actually use a landing page instead of a

2:43:51

lead form just so this drop off isn't as

2:43:53

high. So basically, if you were to fix

2:43:55

something here, just kind of like to

2:43:57

give you an example about how you would

2:43:58

look at these constraints is you would

2:43:59

duplicate the ad set and only use the

2:44:01

winner, the best ad that had the best

2:44:03

unique CTR to improve that. And in

2:44:06

addition to that, I would switch to a

2:44:07

landing page to prevent this huge drop

2:44:09

off. And um yeah, and then also improve

2:44:13

your show up rate as well. So there's

2:44:15

obviously there's levers you could pull

2:44:16

for that in the sales module if you want

2:44:17

to know. And but other than that, like

2:44:19

you actually don't even need to do

2:44:20

anything with this scam because it's

2:44:21

winning. So I would just scale it. But

2:44:22

let's see what um let's see what Claude

2:44:26

says. Yeah. So, appointment booked to

2:44:28

show um I actually gave it the date the

2:44:29

wrong data. So, obviously my constraint

2:44:31

it's like 44% actually not 35.2 but

2:44:34

still the constraints is basically show

2:44:38

up rate like I said link click-through

2:44:41

rate is under and

2:44:44

um yeah lead to appointment booked is

2:44:47

okay. Yeah. Yeah. So, in my opinion,

2:44:48

this should be higher, but according to

2:44:50

Claude, like our biggest constraints are

2:44:52

our our show rate and our CTR. Um, I did

2:44:55

give it the wrong data for this, so it's

2:44:56

a little bit low. It should be like 44%.

2:44:58

So, it is still under. So, but these two

2:45:00

are by far the lowest things. But the

2:45:02

thing is is like it explains that like I

2:45:04

don't even need to fix it because it's

2:45:06

good. So, it's really no like there's

2:45:10

not like any crazy changes or anything

2:45:11

that we need to make here because like

2:45:12

we are already in KPI. But that's how

2:45:14

you would typically go about like

2:45:15

analyzing metrics is give it to AI, see

2:45:17

what AI thinks based on your data. Um,

2:45:20

and then basically go into pulling the

2:45:22

the thread. Now, what I would do to fix

2:45:24

this see like this link clickthrough

2:45:26

rate because it's very low. Like, you

2:45:28

know, if we're getting that many clicks

2:45:30

versus, you know, that many impressions

2:45:32

and that many link clicks, like

2:45:34

obviously that's quite low. It should be

2:45:35

about double that. The change I would

2:45:37

make is take the winning creative and

2:45:39

just double down on that because this

2:45:40

one has a 1.22%. and then I would just

2:45:42

turn everything else off um if it has

2:45:44

enough spend and it's not getting the

2:45:46

result I want it to. But the truth is

2:45:48

like this ad is doing well. And if you

2:45:50

wanted to get more high performing ads

2:45:52

with a similar CTR, like what we would

2:45:53

do is basically take this ad and then

2:45:54

double down on it and make some more ads

2:45:56

that are similar to this. Um maybe some

2:45:58

different slightly different wording but

2:45:59

same vibe. And that's how we would kind

2:46:01

of double down and test a new ad set. So

2:46:03

we duplicate this ad set. Then we

2:46:05

basically put that winning ad in there

2:46:07

and then made some variations like it

2:46:09

and then scale up that ad. Um, and yeah,

2:46:12

so like this is how we would kind of go

2:46:14

about analyzing constraints and

2:46:15

bottlenecks based on the KPIs. This was

2:46:17

just an example obviously like I'm not

2:46:19

like live doing it technically, but I am

2:46:22

doing it kind of in front of you. But

2:46:23

the truth is is that like if you do good

2:46:25

and if you make a good campaign with

2:46:27

good ads and you do right the first

2:46:28

time, then your revenue row as an

2:46:30

upfront like all these data points and

2:46:32

numbers and yes, I might like change

2:46:34

some of these to make them align more

2:46:35

with the the you know the document based

2:46:38

on like these names and things, but the

2:46:41

point is it's like if you do it right

2:46:42

the the first time like you might not

2:46:45

even have a constraint and your

2:46:46

constraint is not spending enough money.

2:46:47

So yeah, that was um kind of breaking

2:46:51

down um a bottleneck in a way or just

2:46:55

kind of showing you how I would go

2:46:56

about, you know, live doing this in

2:46:58

front of you. So I hope you enjoyed and

2:47:01

um yeah, let's keep going. Media buying

2:47:03

and testing cadence. So media buying in

2:47:05

2026 or just getting better ad results

2:47:08

basically is about feeding it signal.

2:47:09

Okay, it's about testing creative at

2:47:11

volume and getting out, you know, out of

2:47:13

its way pretty much. The people who are

2:47:15

kind of, you know, who lose when it

2:47:17

comes to ads are the people who change

2:47:21

things too often. And the people who win

2:47:24

build a system and just let it do its

2:47:26

thing. Let it run.

2:47:28

Signal based buying. Meta's algorithm is

2:47:31

smarter than you. Okay? So, your only

2:47:33

job is to give it a clean signal and

2:47:35

enough budget to find the people that

2:47:37

actually convert.

2:47:39

Every time that you make some kind of

2:47:40

meaningful edit, you will scramble that

2:47:42

signal and send the adset back into the

2:47:45

learning phase where performance is

2:47:46

unstable and costs fluctuate. Things

2:47:48

change. So you have to consolidate,

2:47:52

simplify, and stop touching things. To

2:47:55

do this, consolidate by going with fewer

2:47:57

campaigns, fewer adsets, and more budget

2:47:59

per adset or ad. Because if you split

2:48:02

$100 a day across five different adsets,

2:48:05

like it doesn't give Meta much data.

2:48:07

Like yes, the Andromeda update is good

2:48:08

and we can test more ads at once and

2:48:10

it'll allocate it properly

2:48:13

versus if you have one adset at $100 a

2:48:16

day, there's so much more signal there.

2:48:18

So don't spread your ads so thin where

2:48:20

they can never exit that learning phase

2:48:22

and just give meta enough data to find

2:48:24

signal. In terms of testing volume, the

2:48:28

number one people why people the number

2:48:29

one reason why people fail at ads is not

2:48:31

necessarily because of a bad strategy.

2:48:34

It's because they don't test enough

2:48:35

creative, specifically not testing

2:48:37

enough hooks. See the hook section for

2:48:40

that. Most people run three ads, watch

2:48:42

them flop, and then conclude, "Oh, ads

2:48:44

don't work for my niche, so let me

2:48:45

switch my niche."

2:48:47

They tested three things, okay? Winners

2:48:49

come from volume. The mindset here is

2:48:52

that like you're not trying to find one

2:48:53

perfect ad. Yes, one ad can change your

2:48:55

life, but you are running a search for

2:48:58

the winner. Okay? And the only way to

2:49:00

find it faster is more attempts, right?

2:49:02

and just assume one in five to one in 10

2:49:05

creativesish will be a real winner.

2:49:07

Okay,

2:49:08

so if you want two winners, you need to

2:49:10

probably test around 10 to 20 ads. Hook

2:49:12

testing. So ideally, you want to test 10

2:49:14

to 20 hooks if you're doing video ads.

2:49:16

And the way that this looks at picture

2:49:18

creatives is like you want to test 10 to

2:49:20

20 pictures, but how you test them

2:49:23

decides whether you want to actually

2:49:24

find a winner or kind of just like

2:49:26

starve a ton of ads because we want to

2:49:29

make sure we give enough signal. So for

2:49:31

hook testing volume, the constraint is

2:49:34

never like how many hooks you want to

2:49:35

test. It's how much budget each one

2:49:37

needs to give meta real signal and

2:49:39

enough data. An adset based off of

2:49:42

meta's like actual T and like terms is

2:49:46

that an adset needs around 50

2:49:48

optimization events before you know the

2:49:50

numbers actually mean anything to exit

2:49:52

the learning phase completely.

2:49:54

So if you split your budget across too

2:49:56

many ads and none of them ever get

2:49:58

enough to spend like enough spend to

2:50:00

properly test it's going to be hard

2:50:03

right that's why we need to be careful

2:50:04

about how we allocate our budget in the

2:50:05

beginning. Now this is one of the

2:50:08

different ways or also like 5 to

2:50:09

sevenish days um can also give us enough

2:50:12

signal there. Budgeting rule every ad

2:50:15

that you run needs to have roughly $10

2:50:18

to $20 a day of its own spend to test

2:50:21

fairly.

2:50:22

This is the rule of thumb.

2:50:25

Now, remember this for your client's

2:50:27

ads, for your ads, for all of them. So,

2:50:29

if you're running $60 a day, do not test

2:50:31

100 creatives. It won't work. You will

2:50:34

never find a winner. It will take you a

2:50:36

year. So, work backwards from your

2:50:38

budget and not forwards. And the way I

2:50:40

mean by that is like if you're doing $20

2:50:42

a day per adset, that's one to two

2:50:44

hooks, okay? Not 15 or one to two

2:50:46

picture creators, whatever that is. $50

2:50:48

a day, three to four hooks, $100 a day,

2:50:50

five to six hooks, $200 a day, the full,

2:50:52

you know, 10 hook batch. Run the test

2:50:55

based on the above. Find the winner,

2:50:58

remove the loser, and then feed the next

2:51:00

two in. So, when you have bad ads after

2:51:02

a while, like if you find out you've

2:51:04

been running it for a while, you have,

2:51:05

you know, thousandish dollars and spend

2:51:06

much enough conversion events as well,

2:51:08

enough leads, and you find out that the

2:51:10

unique outbound CTR is very low, you can

2:51:12

kill it. Um, and once again, this is why

2:51:16

picture creatives are great because

2:51:17

they're cheap to produce. They're easy

2:51:18

to make them so you can keep conveying,

2:51:20

keep the conveyor moving without burning

2:51:21

money or time on production and video

2:51:23

ads.

2:51:25

Um, I will also tell you on how to kill

2:51:27

ads sooner and to kind of spot a loser

2:51:30

fast, but to launch, duplicate at the

2:51:32

adset, the ad level, swap in the new

2:51:35

hook or new picture creative, keep

2:51:37

everything else the same, and then

2:51:38

launch the batch into one ad set and let

2:51:40

it spend. Do not judge until each ad has

2:51:43

at least 5 to seven days or 50 events,

2:51:46

50 leads, 50 appointments, whatever you

2:51:48

have it scheduled to. And if you want to

2:51:49

know how to make that work, see how to

2:51:51

make changes, which is going to be um

2:51:54

later down in this document. It's very

2:51:57

important that we keep everything else

2:51:58

the same here that you know the same

2:52:00

body, same offer, same audience and the

2:52:02

only difference is the actual picture

2:52:04

creative or the hook because

2:52:07

then we can truly isolate the variable

2:52:08

and actually see the impact and not

2:52:11

change multiple things at once. So we

2:52:12

don't know like what's going on.

2:52:14

So hook rate which is the 3 second video

2:52:17

views divided by impressions. A low hook

2:52:19

rate means the first one to three

2:52:20

seconds to earn attention. This is the

2:52:22

first thing to check. Once you find out,

2:52:24

iterate. Once you find a winner, just

2:52:25

iterate. Make five to 10 variations of

2:52:26

the winning hook. So to figure this out,

2:52:28

go to 3se second video plays, which is

2:52:31

this right here.

2:52:33

You can even all see you can even check

2:52:35

out all three of these metrics and see

2:52:37

the percentages and that's how you

2:52:38

basically get the hook rate. Um but

2:52:41

yeah, once you find a winner, just make

2:52:43

iterations off of the winning hook.

2:52:44

remember more better new um you know new

2:52:49

opening line, new visual, new first

2:52:51

frame basically but the same idea and

2:52:53

test those next because winners make

2:52:55

more winners.

2:52:56

Now the creative engine is something

2:52:58

that I've gotten from an entrepreneur

2:53:00

that I look up to in the e-com space

2:53:01

that does about

2:53:04

more than hund00 million a year. And the

2:53:06

creative engine is kind of a method you

2:53:07

can use to constantly make new creatives

2:53:09

so you always have new things to test

2:53:11

and a bunch of winners or a bunch of

2:53:13

winners to scale and it runs on a bit of

2:53:15

a loop. So ideation pull hooks and angle

2:53:19

ideas from Facebook ads library and

2:53:21

winners. So these are ads running six

2:53:23

plus months or your own winning ads. The

2:53:26

hook psychology levers as well. So

2:53:28

curiosity, relevance, emotion, proof,

2:53:29

novelty and then batch produce. So don't

2:53:32

just make one ad. Okay, make a batch.

2:53:34

same body, five to 10 different hooks is

2:53:36

the highest leverage test that you can

2:53:37

do or five to 10 just picture creatives

2:53:40

because they're easy to produce. Then

2:53:41

test. So launch the batch, let it get

2:53:44

signal, and do not judge early. Okay?

2:53:46

And you will see the cadence below.

2:53:49

Now cut and scale, kill the clear

2:53:51

losers, keep the clear winners, and

2:53:54

iterate. So just take what's working and

2:53:56

make five to 10 variations of it. Just

2:53:58

do more. The goal is to just never run

2:54:00

out of creative to test. Okay? That is

2:54:02

when a campaign dies is when you don't

2:54:04

test new creatives.

2:54:06

Obviously, not for a single bad ad.

2:54:09

When to kill, keep, or scale. Kill the

2:54:12

losers, keep the winners useless advice

2:54:15

when you have like don't have clarity.

2:54:17

So, in the beginning, most people just

2:54:19

can't see clearly yet. So, here are the

2:54:22

actual thresholds on when to keep or

2:54:24

when to scale. Don't judge anything too

2:54:27

early. Okay? Before any of these

2:54:29

thresholds apply, an ad needs enough

2:54:32

data. Okay, the ad set that we were just

2:54:35

looking at did not have enough data to

2:54:37

make decisions yet. So, we have to keep

2:54:38

it going until it does. Enough data is

2:54:42

always 30 to 50 optimization events or 5

2:54:46

to 7 days, whichever comes first. Once

2:54:49

again, see how to make changes, which is

2:54:51

a section coming up. Removing an ad at

2:54:53

$15 in spend and three leads is not

2:54:56

discipline, it's emotion. Let the ad do

2:54:58

its thing. Let it run. Let it spend.

2:55:02

Kill threshold. Once an ad has real

2:55:05

data, compare its cost per result, which

2:55:07

cost per lead or cost per schedule,

2:55:08

depending on what you're optimizing for,

2:55:10

against your target KPI, or the max cost

2:55:12

per shown call or per lead that you

2:55:15

calculated in reverse budgeting earlier.

2:55:17

If your cost per result is 2x your

2:55:19

target or worse, kill it. If your cost

2:55:21

per result is at or under target, keep

2:55:23

it. And if your cost per result is

2:55:25

between 1 and 2x of the target, the

2:55:27

messy middle, don't remove it. Don't

2:55:29

scale. Either let it gather more data or

2:55:31

run some kind of analysis. So like is it

2:55:33

the hook, is it the funnel? Fix the

2:55:35

constraint before deciding. Now, the way

2:55:38

that this looks like, let's say your

2:55:39

cost per result and cost per appointment

2:55:41

goal is like $100. Okay? If it's $200 or

2:55:45

worse, kill it. Okay? If your cost per

2:55:48

appointment for the ad is at or under

2:55:52

target, so 100 or less, keep it. Okay,

2:55:55

it's pretty simple. But the thing that

2:55:57

most people like make mistakes on in

2:55:59

this stage is not giving an ad enough

2:56:03

data to truly know what the cost per

2:56:05

result is.

2:56:07

If you think about these companies that

2:56:08

are testing ads and they're running an

2:56:10

ad, you know, truly testing out if it

2:56:12

works and they have, you know, one to

2:56:15

$10,000 of amount spent on a singular

2:56:17

ad. That is enough data to know and

2:56:20

obviously it is right because they're

2:56:21

spending at higher amounts. So it's like

2:56:22

how can we emulate that with a lower

2:56:24

budget by just unfortunately letting it

2:56:26

have more time and being more picky

2:56:28

about what creatives we actually test

2:56:29

and how often we do that.

2:56:32

The 2x rule exists because if the cost

2:56:34

per result, you know, it's noise. You

2:56:36

know, it's noisy early. It changes.

2:56:38

Something at a 1.3x target might just

2:56:40

need more data, but something at 2x plus

2:56:42

is telling you clearly that people, you

2:56:43

know, it's reaching it doesn't convert

2:56:45

to.

2:56:47

Now, I will say that you don't always

2:56:50

have to wait for, you know, full results

2:56:53

to spot a dead ad. Okay? If an ad has

2:56:55

burned through real spend, you know,

2:56:57

like 2 to 3x your target cost per

2:56:59

result. So, for example, if my target

2:57:01

result for this campaign is $150 per

2:57:04

cost per appointment, if an ad has spent

2:57:06

$450

2:57:07

and hasn't gotten any conversions,

2:57:10

that's the threshold where you can kill

2:57:12

it. If not, do not kill it. So, that's

2:57:16

kind of what you need to know. If

2:57:17

there's no leads on triple the budget,

2:57:19

it's not bad luck. It's just a broken ad

2:57:20

that's not working. And this kind of

2:57:22

saves you from feeding money into the

2:57:24

obvious losers while still giving the

2:57:25

normal ads time to prove out. Because

2:57:27

keep in mind like a lot of people what

2:57:28

they'll do is they'll look at this ad

2:57:30

set right here, these, you know, these

2:57:32

ads and see, oh, these haven't gotten

2:57:35

leads or appointments

2:57:37

and haven't had spent yet, so let's turn

2:57:38

them off because they're not winners.

2:57:40

No, that's wrong. Keep them going

2:57:45

because they haven't spent enough yet to

2:57:46

know. If one of them spends $450, which

2:57:49

is three times our cost per appointment

2:57:51

goal, then yeah, we'll kill it because

2:57:54

it's a bad ad. But we don't know yet.

2:57:57

Now, understanding why so you can

2:57:59

iterate and not just delete. When you

2:58:01

have a loser and a bad ad, it's data. So

2:58:06

before you toss it, check where it's

2:58:09

broke. Figure out why it's not working

2:58:11

and what metrics are at a KPI so that

2:58:13

you can prevent this in the future.

2:58:16

Okay. Now, scale threshold. A keeper

2:58:19

isn't automatically a scaler. Just

2:58:21

because you want to keep it because your

2:58:23

cost per results fine, doesn't mean

2:58:24

you're going to be able to scale it.

2:58:27

Scaling is a campaign level decision

2:58:30

driven by rowats. That is what

2:58:32

determines whether or not you scale. If

2:58:35

you have any questions, see scaling

2:58:36

rules,

2:58:38

not an individual ad decision.

2:58:41

When an ad is winning, you know, on cost

2:58:44

per result, it's doing fine. You're

2:58:45

going to get a good cost per lead or

2:58:46

cost per appointment depending on what

2:58:47

your KPI is. To scale it the right way,

2:58:51

you can duplicate the winner at a higher

2:58:53

budget.

2:58:55

I would very much restrain from just

2:58:57

cranking the budget on the original.

2:59:01

You can do that. Like you can do that.

2:59:03

Like I've done that with this ad and got

2:59:04

good results. And what that looks like

2:59:06

is I click edit on this ad. It's

2:59:08

winning. It's a winning ad. It's doing

2:59:09

fine. And I want to scale it. I go to

2:59:11

the adset level or wherever you kind of

2:59:13

handle the budget and I increase it by

2:59:16

anywhere between 10 and 20%. So 20% of

2:59:19

135

2:59:22

27. So 135 plus 27

2:59:26

162. So you increase this to add it to

2:59:29

162 and press publish. You can do that

2:59:31

but if you do any more than 20% it will

2:59:33

go back to the learning phase. So the

2:59:37

better way to do this is to duplicate

2:59:40

the winner at a higher budget. So if

2:59:42

you're doing ads set, you know, budget

2:59:44

or campaign budget, I that's why I

2:59:46

recommend doing adset budget because you

2:59:47

can like duplicate the adset right here

2:59:49

and then you can put allocate all the

2:59:52

budget into the winning ad and just

2:59:53

scale that one ad up because you know

2:59:55

it's a winning ad. That's what I would

2:59:58

recommend. Or if you're doing campaign

2:59:59

budget like I am, I could just increase

3:00:00

it by 20% here.

3:00:03

So, yep. But do 20 to 30% every two to

3:00:06

three days. That's the cadence. Do not

3:00:08

do anymore. So, how to make changes.

3:00:10

Okay, this is probably the most valuable

3:00:12

part of this whole video.

3:00:14

This is where most people have problems.

3:00:17

Okay, they see one slow day, they panic

3:00:19

and start editing, which resets learning

3:00:21

and guarantees bad days.

3:00:25

Rules:

3:00:27

Don't judge or edit inside the learning

3:00:31

phase.

3:00:33

Don't even consider the results unless

3:00:36

they're 3x, you know, your cost per

3:00:38

result and then in that case you can

3:00:39

turn off the ad, whatever. It's a, you

3:00:40

know, dead ad. But give an ad 40 to 50

3:00:43

optimization events or 5 to 7 days

3:00:45

before you decide anything. Most ads

3:00:48

were killed before they had a chance.

3:00:50

And that's the reason why nobody ever

3:00:52

succeeds running ads is because they

3:00:53

don't give it enough time and

3:00:56

optimization events.

3:00:59

Big edits reset learning.

3:01:02

So if you change the budget over 20%,

3:01:05

you know, like 30%, 40%, 50%, whatever

3:01:06

it is, or swap the optimization vent

3:01:08

while an ad running is an ad is running

3:01:11

or editing creative at the ad set level,

3:01:13

all restart it and change it. So keep

3:01:16

that in mind. Ads learn at the ad set

3:01:18

level. So if you want to, you know, not

3:01:22

affect your learning negatively, you can

3:01:24

either duplicate an ad in an already

3:01:26

existing adset. fine, but it will make

3:01:28

it have to learn more because they

3:01:30

optimize at the adset level. So, what

3:01:32

you really want to do if you want to

3:01:33

test out new ads, just quickly duplicate

3:01:35

the adset and test out the ads. Test out

3:01:38

a new ad, whatever it is. Um, that's

3:01:40

what you can do to prevent breaking the

3:01:42

adset that's already running.

3:01:45

Never edit a live ad or an live ad set

3:01:48

ever,

3:01:50

ever. This is the most fatal mistake

3:01:53

that you can make if you run ads. If you

3:01:55

have an adset and it's running, so for

3:01:58

example, this one has spent around

3:01:59

$1,200 and I edit it.

3:02:03

If I change the website link and hit

3:02:06

publish, my ad results going to be

3:02:08

screwed. Like that's it. It's done. The

3:02:11

ad's done. By changing even just like a

3:02:14

couple of words in here and publishing

3:02:16

again, it will completely destroy the

3:02:18

ad. Never edit an existing running ad.

3:02:23

Never edit an existing running ads set.

3:02:26

If you want to make changes, you need to

3:02:29

quickly or just duplicate the adset and

3:02:31

do it in a new one.

3:02:34

If you need to make targeting changes or

3:02:35

ads set level changes, so if you want to

3:02:37

change from like a lead form to a

3:02:38

landing page or you want to change the

3:02:40

placements or you want to change the

3:02:42

budgeting strategy or the conversion

3:02:44

location, you have to duplicate this and

3:02:46

do a new adset.

3:02:48

Never edit it. The final rule, change

3:02:51

one thing at a time. Okay. So, if you

3:02:53

change the hook, the audience, and the

3:02:54

budget all at the same time and it

3:02:56

improves, you really have no idea why.

3:02:58

You're just guessing. You're not

3:02:59

actually testing. Now, the whole

3:03:01

philosophy here is like make decisions

3:03:03

based on your data, not feelings. Give

3:03:06

the algorithm signal and time to spend

3:03:08

to actually see what's going on and only

3:03:10

ever change one variable at a time to

3:03:12

see what improvements you're making. Ad

3:03:15

math and budgeting. Most of the section

3:03:17

is from Alex Ramoszi and this is the

3:03:19

section that separates people from you

3:03:20

know who just run ads from people who

3:03:22

build a real business with ads. If you

3:03:25

don't know your numbers you're gambling

3:03:26

and if you do scaling is extremely easy.

3:03:29

Earlier I mentioned the importance of

3:03:30

this metric. It's a keystone metric like

3:03:33

rorowaz LTGP to CAC. It's very crucial

3:03:37

that your business has a 3:1 LTGP to

3:03:40

CAC. What that means is the ratio of

3:03:44

lifetime gross profit of a customer to

3:03:47

your customer acquisition cost or the

3:03:50

cost to acquire that customer. It's the

3:03:52

only number that you can have as a

3:03:54

business owner that tells you whether or

3:03:55

not your business is truly healthy. LTGP

3:03:58

is the total gross profit a customer

3:04:00

generates over their lifetime for you.

3:04:02

So the revenue that you make minus the

3:04:04

cost of delivery summed across

3:04:06

everything that they've ever paid you.

3:04:10

That is lifetime gross profit per

3:04:12

customer. So if a customer pays you in

3:04:14

profit over their entire lifetime,

3:04:16

$1,000, then that's your LGBT

3:04:18

CAC, everything that you spent to get

3:04:21

them. So the ad spend plus the closer

3:04:24

and setter commission, whatever that may

3:04:26

be. So for example, this would be the ad

3:04:28

spend. Like let's say you, you know, you

3:04:30

were running ads from $100 a day and you

3:04:32

booked a bunch of appointments and your

3:04:34

cost per appointment was like, you know,

3:04:36

75 bucks. So, you you spent $300 on ads,

3:04:38

you book a couple appointments, and you

3:04:39

close someone. And let's say you spent

3:04:42

like $3ish $100 to sign a client. Now,

3:04:46

you better make at least three to one

3:04:48

back on that. At least $1,000 over the

3:04:50

lifetime of the customer for it to be

3:04:52

healthy because you spent 300 to get

3:04:54

that customer. And so, you better have

3:04:56

at least a 3 to1 LTGP to CAC. Otherwise,

3:04:58

your business is not healthy and you

3:04:59

cannot scale it.

3:05:02

Rowz is kind of like the more granite

3:05:04

thing to affect the CAC. And LTGP is

3:05:06

also based on like your fulfillment. So

3:05:08

this goes like a level above the rorowaz

3:05:09

in terms of importance in terms of your

3:05:11

business as well. But the floor is three

3:05:14

to one. Okay? For every $1 you spend

3:05:16

acquiring a customer, you want at least

3:05:18

$3 of gross profit back over their

3:05:20

lifetime. If you're below 3:1, you

3:05:23

cannot scale your business.

3:05:26

You just can't because one bad week of

3:05:28

ads or some kind of refund or, you know,

3:05:31

cancellation and you're literally

3:05:32

screwed and you're out of money. But at

3:05:34

3:1 you have the margins to reinvest,

3:05:36

absorb the variance in like terms of the

3:05:39

metrics. So there's enough time for

3:05:41

regression to the mean to set in. And

3:05:43

this allows you to scale aggressively.

3:05:45

Healthy businesses are at 3:1 or much

3:05:47

higher. This is why Alex Rosie is so

3:05:49

interested in different kinds of

3:05:50

businesses and why he helps so many

3:05:52

different companies scale is because

3:05:54

some weird nail salon business in the

3:05:57

middle of nowhere has a 10 to1 LGP to

3:06:00

CAC. That is literally like Mr. crabs

3:06:04

with money in his eyes.

3:06:06

Client finance acquisition. So client

3:06:09

finance acquisition means the cash that

3:06:11

a new customer pays you in the first 30

3:06:13

days covers the cost of acquiring them

3:06:15

plus the cost of acquiring the next one.

3:06:18

if you want to scale fast because like

3:06:20

you can scale with a 3 to1 LTP account

3:06:22

like you can scale but if you want to

3:06:24

scale fast and make a lot of more money

3:06:26

faster which obviously as you know from

3:06:27

the fundamentals video um if you've seen

3:06:31

that already you should have you

3:06:33

understand that scale is just increase

3:06:34

in volume right and if you want to scale

3:06:36

fast

3:06:38

um you need client financed acquisition.

3:06:42

If this is true and you have clients,

3:06:45

client finance acquisition, you are no

3:06:48

longer spending money to grow because

3:06:50

the customers are buying the next

3:06:53

customer.

3:06:54

And all you have to do is scale until

3:06:56

something breaks and you will never run

3:06:58

out of cash.

3:07:00

This is the reason why you want to

3:07:02

collect as much money upfront as

3:07:05

possible because the faster the cash

3:07:07

comes back, the faster you can recycle

3:07:08

it into more ad spend and the faster you

3:07:11

grow without going broke and losing your

3:07:13

money. So if you have a 3:1 LTP to CAC

3:07:17

that collects slowly, grows slowly,

3:07:21

this 3:1 business is fine. It's healthy.

3:07:24

But if you have a 3 to1 business that

3:07:26

collects more money upfront,

3:07:28

let's say almost all of this upfront,

3:07:32

you can scale it so much faster

3:07:35

because if it cost you like, you know,

3:07:36

you know, $1,000, let's say, to get a

3:07:38

customer and you charge $1,000 upfront,

3:07:42

but then on average you make 3K back

3:07:44

over their lifetime, that's a 3 to1 LG

3:07:45

LG LTGP to CAC, right? That's healthy.

3:07:48

It's a healthy business. But

3:07:50

because you only make one one to one

3:07:52

when you sign that client, you don't

3:07:55

have extra cash to allocate into more

3:07:57

ads and scale the actual spend.

3:07:59

So scaling is so much slower versus if

3:08:02

you collect $3,000 upfront. So collect a

3:08:05

pay in full for the whole time length

3:08:07

and it cost you $1,000 for the customer.

3:08:10

You have so much more cash to put back

3:08:13

into ads because that just paid for the

3:08:14

next two customers if it's $1,000 to get

3:08:17

one. It's kind of an unrealistic expect.

3:08:20

Like most businesses, especially most

3:08:21

agencies don't have this. Info offers do

3:08:24

and coaching programs do. That's why

3:08:25

coaching is so appealing to most people.

3:08:28

Right now my LTGP to CAC is like

3:08:30

ridiculous. It's so insane because like

3:08:33

I don't pay anything to get customers.

3:08:34

So my constraint is something else. But

3:08:36

beside the point,

3:08:38

this is why you want to increase your

3:08:39

upfront cost as you get more social

3:08:40

proof and ultimately get more

3:08:42

experience.

3:08:43

It doesn't make sense to continue to

3:08:45

commoditize yourself and low, you know,

3:08:46

have a low upfront offer and do just pay

3:08:49

per results if

3:08:52

you have social proof and you have

3:08:54

results and experience and confidence.

3:08:57

If you have those things, just increase

3:08:58

your upfront. Like you just get more

3:09:01

money faster, you scale quicker.

3:09:04

Reverse budgeting. So if we want to

3:09:07

determine a daily ad budget to run our

3:09:09

ads by, do not pick a number out of thin

3:09:11

air. Okay? Use reverse budgeting. Start

3:09:14

from your goal and your KPIs and let the

3:09:16

math give you the right budget.

3:09:18

So reverse budgeting works in two

3:09:20

different directions, backwards and

3:09:21

forwards. So, if you go backwards, you

3:09:23

basically go from profit per client to

3:09:25

the max you can pay for every step of

3:09:26

the funnel. Forward is from a revenue

3:09:28

goal to the leads, clicks, and

3:09:30

impressions you need, which gives you

3:09:31

the actual spend. So, I'm going to go

3:09:33

through some math here just so you kind

3:09:35

of understand how to calculate your ad

3:09:36

spend. For simplicity, these examples is

3:09:39

pretty much the only customer

3:09:40

acquisition cost is the ad spend. So,

3:09:42

this is if you didn't have like a closer

3:09:43

setter compensation that you have to go

3:09:45

as well. Um, but this example is strict

3:09:48

on purpose based on the ideal KPIs.

3:09:50

Okay, it goes solely off frontend gross

3:09:54

profit. So, let's say you collect $2,000

3:09:56

up front and ignore all the backend. So,

3:09:58

how much money you make from them as

3:10:00

clients, which might be like 2 to 3k a

3:10:02

month or whatever. This examples are

3:10:05

solely based on being extremely

3:10:07

profitable upfront. So you have client

3:10:10

client finance acquisition

3:10:12

because the point is is like if we have

3:10:14

acquisition or ads that pay for

3:10:17

themselves on day one cash if the

3:10:19

upfront covers the cost to get a client

3:10:21

and the next one you can scale without

3:10:23

ever running out of money. That's client

3:10:25

finance acquisition. So the backward

3:10:28

calculation for this is as follows.

3:10:31

Let's say you charge 2K up front and

3:10:33

have 80% margins. That means on the

3:10:34

front end you make $1,600.

3:10:37

If we divide that by three, which is the

3:10:39

3 to1 floor because we want at least a 3

3:10:41

to1, you know, LTGP to CAC, but by the

3:10:44

way, this is upfront. So, like the

3:10:45

metrics are going to be a little bit

3:10:46

skewed here. That means we can pay $533

3:10:50

max upfront to make 3 to1 back on our ad

3:10:53

spend immediately with the close rate

3:10:56

that we should have in KPI, $130 per

3:10:59

cost, you know, per shown call. Um, show

3:11:02

rate as well, max per book call, max

3:11:04

cost per lead. These are basically the

3:11:05

KPIs that we mentioned like the ideal

3:11:07

dream metrics, right? You know, with the

3:11:11

landing page conversion rate. Basically,

3:11:13

these are the math. This is the math

3:11:14

that you need to have a perfect 3 to one

3:11:16

back. So, like you basically spend $1,

3:11:18

make three back, $3 back immediately,

3:11:20

which is basically an infinite money

3:11:22

glitch because then you can just

3:11:23

increase ad spend every two to three

3:11:24

days and just make a ton of money. This

3:11:26

is how it'll find your ceilings based on

3:11:28

your idea ideal KPIs. to start off with

3:11:31

how much you charge up front and go

3:11:33

through the margins with a three to one

3:11:35

floor based on the metrics that you have

3:11:38

to see what's going on and to calculate

3:11:40

exactly like what your metric should be

3:11:42

at in order to justify getting a 3 to1

3:11:44

floor. So the forward calculation is the

3:11:47

other one. This is how to figure out how

3:11:48

much ad spend you should have based on

3:11:50

your ideal KPIs. Your ceilings tell you

3:11:53

what you can't exceed, but to find out

3:11:55

what to like what you can actually

3:11:57

spend, you want to start from a goal and

3:11:58

walk through the same funnel forward.

3:12:01

So, let's say your goal is $20,000 a

3:12:03

month and collected cash. And remember,

3:12:05

this is front-end cash. This is not

3:12:07

recurring revenue off of the pay per

3:12:09

shown appointment, or whatever payment

3:12:10

structure, pricing model you use for

3:12:12

your agency. This is literally upfront

3:12:14

cash. If you want to make $20,000 a

3:12:17

month in upfront cash and you collect 2K

3:12:19

upfront per client, you need 10 clients

3:12:22

a month to make $20,000 a month in

3:12:24

complete new cash.

3:12:27

At 10 closes with a 25% close rate, you

3:12:31

need 40 shown calls for $20,000 a month

3:12:33

in upfront cash. This, by the way, next

3:12:36

month this will be 40 to $60,000 in

3:12:39

recurring revenue from those clients

3:12:40

fulfill like the fulfill fulfillment.

3:12:42

So, I'm just going off of the forward

3:12:44

calculation um and the front-end cache

3:12:47

to show you like the best case scenario

3:12:49

on like how you could scale extremely

3:12:50

fast with this business with 40 shown

3:12:52

appointments and a show rate of 50%. You

3:12:54

need 80 booked calls. Um you need 89

3:12:58

qualified leads to get 80 booked calls

3:12:59

if everything's a KPI. And so for that,

3:13:02

you need 1500 landing page vis visitors

3:13:04

with the clickthrough rate and the ads.

3:13:05

You need 100,000 impressions um with a

3:13:08

$30 CPM, which is quite low. And that's

3:13:11

roughly $3,000 a month or $100 a day in

3:13:13

ads. So to make $20,000 in upfront cash,

3:13:18

you need to spend around $3,000 a month

3:13:19

in ads. Um, and that's a very high

3:13:22

rorowaz because these are all the dreamy

3:13:24

metrics. These are like the KPIs on like

3:13:26

what we're looking for.

3:13:28

But so like this is possible, but I want

3:13:31

to give you a bit more of like an

3:13:32

accurate and realistic example on what

3:13:34

you might actually see yourself. If you

3:13:36

want to make 20k a month of just upfront

3:13:38

cash and you, you know, collect 2k up

3:13:41

front per client, once again, you need

3:13:43

10 clients a month. If you have a 20%

3:13:45

close rate, which is lower than the

3:13:46

ideal KPI, 25%, you need 50 shown calls.

3:13:49

If your show rate is 53%, which is

3:13:51

actually more accurate, 50% here is

3:13:53

quite low. Um, you need 94 booked calls.

3:13:57

If you have 94 booked calls and a 75%

3:13:59

book rate, you need 126 leads, lower

3:14:01

than the 90% that we said earlier. out

3:14:03

of 126 leads at a lower landing page

3:14:06

conversion rate, which is more accurate,

3:14:08

about half, 3.4K visitors with a 1.4%

3:14:12

CTR, so decent ads. We need a 243,000

3:14:16

impressions. That at a $30 CPM is 7.3K a

3:14:20

month. So, we need to spend eight 7 to 7

3:14:23

to 8K basically a month on ads to

3:14:25

collect 20K up front with these. You

3:14:27

know, these metrics are like something

3:14:29

that you can actually expect.

3:14:31

Maybe your book rate will be a little

3:14:32

bit lower. Maybe your shower rate would

3:14:33

be a little bit lower. Maybe your closer

3:14:34

will be lower because you're charging

3:14:35

more up front. Whatever it is, at the

3:14:38

end of the day, if you have the 3:1 LTGP

3:14:41

to CAC and you can collect enough money

3:14:44

up front to have client finance

3:14:45

acquisition, you can scale extremely

3:14:47

fast. And the only way to do that is

3:14:49

through the methods of this video of

3:14:51

running successful ads.

3:14:54

So once again, 7.3K divided by 10

3:14:56

clients is 730 CAC, which is over that

3:14:59

533 frontend ceiling. So

3:15:03

what's interesting is that like at these

3:15:05

realistic rates, this doesn't clear the

3:15:08

three to one. Like you don't make three

3:15:10

to one back on your money right away.

3:15:13

And that's why the backend cash matters

3:15:15

so much too because technically you can

3:15:17

make one to one back on your ads. Like

3:15:19

you can spend a,000 bucks to get a

3:15:20

customer and that pays you a,000 bucks.

3:15:23

So you broke it even on the front end

3:15:26

and you'll still be profitable because

3:15:27

the client will pay you on the back end

3:15:28

with the fulfillment. But keep in mind

3:15:31

that like you won't be able to scale as

3:15:33

fast if that's true.

3:15:35

So that's why the back end matters. But

3:15:38

you do have to, you know, if you

3:15:40

consider fulfillment revenue and the LGP

3:15:42

as well, then you will clear the LT L

3:15:44

the 3 to1 LGP to CAC by a mile, right?

3:15:46

Because you make like thousands of

3:15:48

dollars a month off of a client. So if

3:15:50

you need winning ad examples um as well,

3:15:53

here's a swipe file that's in the

3:15:54

description of this video. But just to

3:15:56

recap, we went through ad philosophy and

3:15:58

mindset. more, better, new, general flow

3:16:00

about like what ads are, how to run

3:16:01

them, audience, ad components, offer

3:16:05

basically, you know, creative, video

3:16:07

creatives, picture creatives, actually

3:16:08

making them as well. Um, copywriting,

3:16:12

destination funnel or lead forms,

3:16:13

targeting, an actual live campaign

3:16:15

buildout, so you can see how this stuff

3:16:17

actually works from start to finish,

3:16:18

scaling with data, how to make decisions

3:16:20

and scale ads, media buying and testing

3:16:23

cadence, ad math, budgeting, and then

3:16:25

finally, winning ad examples. So, I hope

3:16:28

you enjoyed this video and um yeah, this

3:16:30

was a loaded one and I will see you in

3:16:32

the next one. Hey everyone, it's Owen

3:16:33

Rensland and welcome to Niche Horizons,

3:16:35

otherwise known as selecting a niche.

3:16:37

This video is created to allow you to

3:16:39

decide on a niche and show you how to

3:16:41

basically pick the best possible niche

3:16:43

to allow you to succeed as fast as

3:16:44

possible. Now, keep in mind that with

3:16:47

niches,

3:16:49

you're not by no means are you ever

3:16:51

married to a niche. You could always

3:16:52

switch the difference between contractor

3:16:54

type and contractor type, whether

3:16:56

they're doing, you know, home building

3:16:58

or whether they're doing like concrete,

3:17:02

right? Like it's not that big of a

3:17:04

difference. These guys are the same.

3:17:05

They're the same people. It's all in the

3:17:06

home improvement industry. Um, so keep

3:17:08

that in mind. You could always just

3:17:09

bounce around in terms of microniches if

3:17:11

you're in the same industry as me, which

3:17:13

that's what I recommend. Um, also keep

3:17:16

in mind that um, real estate, dentists,

3:17:20

doctors, home improvement, like those

3:17:22

are not niches. Those are industries.

3:17:24

So, we are working with a niche inside

3:17:27

of an industry. And I would recommend

3:17:29

doing home improvement if I were you

3:17:30

because that's what I'm in, right? So,

3:17:31

it's easier. Now, in the beginning,

3:17:33

obviously, like everyone has different

3:17:35

opinions and beliefs that they learn

3:17:36

about picking niches because there's

3:17:37

like probably a billion YouTube videos

3:17:39

like how to pick a niche and all this

3:17:40

stuff, whatever it is. But some of these

3:17:42

common beliefs I've seen is like, "My

3:17:43

niche is saturated. My niche has no

3:17:45

money. I need to find the perfect niche.

3:17:46

My niche doesn't seem big enough." Like

3:17:48

all this BS. This is common. I've had

3:17:51

these same limiting beliefs when I

3:17:52

started as well. Let me just handle

3:17:54

them. Number one, my niche is saturated.

3:17:57

I'm just going to say it flat out right

3:17:58

here, right now. It's probably not the

3:18:00

reason why you're failing. Okay? There's

3:18:02

people succeeding in every single niche

3:18:03

out there and even in the hardest ones

3:18:06

and make millions of dollars doing so,

3:18:08

right? That's not the reason why. It's

3:18:10

usually an input error. It's your

3:18:12

problem. Probably the reason why you're

3:18:13

not succeeding or you don't know enough.

3:18:15

Um, but keep in mind it this can, you

3:18:18

know,

3:18:20

affect how fast you get results because

3:18:22

if you go into roofing right now, for

3:18:24

example, like you are going to probably

3:18:25

get crushed. There's so many people in

3:18:26

roofing. I'm in roofing. Like everyone's

3:18:27

in roofing. But if you go into some

3:18:29

really small micro niche like some weird

3:18:32

part of some house like decking or like

3:18:35

patio built like all these weird small

3:18:37

subniches, artificial grass, whatever it

3:18:39

is, these are much easier to dominate

3:18:42

because they're such smaller industries

3:18:44

that there's much less competitors and

3:18:45

it's easier to book appointments with

3:18:47

them and it's easier to close clients on

3:18:49

them. Okay, so I would definitely

3:18:51

recommend pick picking a subniche or a

3:18:53

microniche inside of a broader industry

3:18:54

like home improvement and I'll have you

3:18:56

do that today. Number two, my niche has

3:18:57

no money. Now, this has some merit to it

3:19:00

because like if you're working with

3:19:01

gyms, for example, you're just going to

3:19:03

have a hard time signing clients and

3:19:04

collecting a decent amount of cash

3:19:06

because they just don't make that much

3:19:07

money. Um, but how much money they make

3:19:10

doesn't really have that much to do with

3:19:12

the ticket size of whatever they're

3:19:14

offering. It just doesn't, right?

3:19:15

There's people that sell, you know, $100

3:19:19

window cleaning services and make

3:19:21

millions of millions of dollars a year.

3:19:23

So, please keep in mind it's not always

3:19:26

about money. It's about need and it's

3:19:28

about the problem. If someone truly

3:19:30

needs what you're selling, they are

3:19:31

going to figure out how to buy it. I

3:19:32

mean, just think about drugs and

3:19:33

homeless people. Um, if they objectively

3:19:37

like literally don't have a lot of

3:19:38

money, uh, then yes, you should consider

3:19:41

switching to a different niche. But, if

3:19:44

it's a successful home improvement

3:19:45

company, they'll have money, okay? So,

3:19:47

don't worry about it. I need to find the

3:19:49

perfect niche before I start. Um, don't

3:19:51

marry it. You'll change your niche

3:19:52

often. Um there's really no problems

3:19:54

especially bouncing between home

3:19:55

improvement. Each niche also has their

3:19:57

own problems and um sometimes you know

3:20:00

you find out the right one by choosing

3:20:01

the wrong one. My niche doesn't seem big

3:20:04

enough for me. It definitely is. Okay.

3:20:08

Successful people like Sam Ovens started

3:20:10

with um plumbers like not even plumbers

3:20:12

a small subset of specific plumbing.

3:20:15

Okay. Okay, if you want to make 30K a

3:20:16

month, you need 15 to 30 people in a

3:20:19

niche that need your solution paying 1K

3:20:21

a month each, which honestly most of my

3:20:22

clients pay 2 to 4K a month. So half

3:20:25

this in half. So take this in half, like

3:20:27

15 people. Think about how many home

3:20:29

improvement contractors there are.

3:20:35

Just the US alone,

3:20:38

6 million. Do you think that you can get

3:20:40

15 out of six?

3:20:43

I that's not even a real number of the

3:20:46

population of the market. You're fine.

3:20:49

Such a ridiculous thing. Crazy. If they

3:20:52

make money, you can help them make more

3:20:54

money. I don't know enough to enter this

3:20:56

niche. I mean, how are you going to

3:20:58

learn without going into it? Like, you

3:21:01

can't you got to learn. You got to learn

3:21:02

by doing, right? And I would recommend

3:21:04

doing some market research. Yes. Go on

3:21:06

Google. Go on claw. ask them um

3:21:08

questions about uh the niche so you know

3:21:11

more about like what the job is, what

3:21:12

they want, probably what they you know

3:21:14

their language types and just different

3:21:15

things about their market. That's you

3:21:16

know it's honestly recommended. So then

3:21:18

you will appear like you are more

3:21:19

knowledgeable on the sales calls.

3:21:22

I need to have unique idea for my niche

3:21:24

to work. I don't know why so many people

3:21:26

in business have this weird belief that

3:21:28

like they need some kind of magical

3:21:29

business idea to make a lot of money.

3:21:32

It's just not true.

3:21:34

like you don't need some magical unique

3:21:37

idea. Chick-fil-A, for example, they

3:21:38

didn't really reinvent the wheel in fast

3:21:40

food, right? Um, but they do stand out

3:21:43

effectively against competitors because

3:21:45

they do what their competitors do, but a

3:21:46

little bit better. And that's all you

3:21:48

have to do to make a millions of

3:21:49

dollars. Apparently, according to Alexi,

3:21:52

you don't need, you know, some unique

3:21:53

magical business idea, startup crazy,

3:21:56

fancy idea. Like, you literally just

3:21:57

need to get good results and you can

3:21:58

make a good amount of money. I don't

3:22:00

have the skills to serve this niche.

3:22:03

That might be true.

3:22:04

Um, but honestly, if there's a problem

3:22:07

to solve and you think you can learn the

3:22:09

skill, then there's no reason why you

3:22:11

shouldn't be able to. You will acquire

3:22:13

the skills through doing it, right? And

3:22:15

through experience and through time and

3:22:17

getting more first-party data and also

3:22:19

through me. So, I've got lots of

3:22:21

experience running ads for companies and

3:22:22

so does everyone else in the program

3:22:23

that's in here for the people that have

3:22:25

clients. So, you'll learn fast. So,

3:22:28

don't worry about it. If I pick a niche,

3:22:29

I'll be stuck with it forever. False.

3:22:32

Sele selecting your niche. Okay, so I

3:22:34

have this resource here. It's in the

3:22:36

description of this video as well.

3:22:37

Here's a list of good niches. These are

3:22:39

the main ones that I've approved that I

3:22:41

think you can definitely succeed and do

3:22:42

really good numbers in. So, I have all

3:22:44

these right here in a random order. So,

3:22:47

you can kind of just pick one and go

3:22:48

with it and just try it out. Try to

3:22:50

stick away from the busier ones. You

3:22:51

know, bathroom remodeling, kitchen

3:22:52

remodeling, roofing. Um, what else is

3:22:54

really busy? Those are the three most

3:22:56

busy ones on this list. And if you do

3:22:58

one of these like roofing, kitchen

3:22:59

remodeling, bathroom remodeling, I would

3:23:00

recommend doing that in like a different

3:23:02

market then if you're doing those. So

3:23:03

maybe in like the UK market or just a

3:23:05

different market. If you're just doing

3:23:06

general US, like USA, go with one of the

3:23:09

smaller ones. Fencing, concrete, home

3:23:11

builders, landscaping, HV, HVAC,

3:23:13

hardscaping, all these like little

3:23:15

subniches and microniches. Just pick

3:23:17

one. Go with it. Don't overthink it.

3:23:18

Now, I also have a little checklist for

3:23:20

you. Um, and this right here, make sure

3:23:23

these yellow questions can be answered.

3:23:26

This is very important. Um, and if they

3:23:29

can't be answered, then don't pick that

3:23:30

niche. And here are some extra things

3:23:33

that will help. Um, so yeah, if you want

3:23:36

to pick a niche and then put it through

3:23:38

the checklist. That's what you should be

3:23:40

doing. And remember, don't be attached

3:23:43

to a niche. It matters, but it's not a

3:23:45

marriage, okay? You'll change it

3:23:47

probably at some point. And if you

3:23:49

don't, I'll be surprised. I've very

3:23:51

maybe even early on. I've yet to see

3:23:53

people that just stick in one niche for

3:23:55

their entire lives. You know, I've gone

3:23:56

around from roofing to remodeling to um

3:24:00

just different niches. And the reason

3:24:02

why is like yes, you get paid into your

3:24:05

you get paid with your accordance of

3:24:06

your understanding of the market. Yes.

3:24:09

But that mostly exists in terms of the

3:24:14

industry, right? If you understand the

3:24:16

home improvement industry, you can work

3:24:17

with any single of these little

3:24:18

verticals and microniches in there and

3:24:20

be just fine. Shiny object syndrome is

3:24:22

the tendency to become easily distracted

3:24:23

by new and exciting opportunities or

3:24:25

ideas which will often lead you to not

3:24:27

see things through, abandon current

3:24:29

tasks or goals. And um after picking a

3:24:32

niche, you will experience everything.

3:24:34

Okay? You will experience the positives,

3:24:36

the negatives, the terrible things about

3:24:37

your niche.

3:24:39

And after a while of struggle, like if

3:24:41

you've pitched 30 people on and taken 30

3:24:44

sales calls and you still have yet to

3:24:45

close people and you really just not

3:24:47

vibing with this niche, that might be a

3:24:49

good idea to change, but please do not

3:24:52

jump without evidence. You need data.

3:24:54

Otherwise, it is shiny object syndrome.

3:24:56

Remember that every single niche has its

3:24:58

positives and negatives. So many people

3:25:01

are like, "Oh, roofing is so amazing

3:25:02

because the ticket size is so high. All

3:25:04

I need to do is get a contractor two

3:25:05

jobs and it's an extra 20 $30,000 a

3:25:08

month for them." It's like,

3:25:10

yes,

3:25:11

but it really doesn't matter, okay?

3:25:13

Because if you look at it, they also

3:25:16

have a really long sales cycle and don't

3:25:18

get paid for months on end. So, they're

3:25:20

actually technically negative upfront

3:25:21

with you, you know, when you run ads for

3:25:22

them. So, you know, different niches

3:25:25

have positives and negatives, and you

3:25:26

can make every single one of them work

3:25:27

if you're good enough at running ads.

3:25:29

Simple enough. Now, you should by now

3:25:32

have a niche. If not, pause this video,

3:25:33

go into the niche document, and pick one

3:25:35

that you might be interested in. Okay?

3:25:36

Okay, then take it through the checklist

3:25:37

and then you have one and then come

3:25:38

back. Now, once you're back, let's go

3:25:41

ahead and b make an a blueprint or an

3:25:43

ideal client avatar resource. So, this

3:25:46

right here, we want to just understand

3:25:47

our customer as best as possible because

3:25:49

this will help us make better ads. This

3:25:50

will help us take better sales calls and

3:25:52

ultimately just get more clients and

3:25:53

make more money faster. So, go ahead and

3:25:56

basically fill this out for your ideal

3:25:58

client. I've had I've done this for

3:26:00

every single time I've, you know,

3:26:01

started to work with a different market

3:26:02

and different niche and it's helped

3:26:03

every single time, right? truly

3:26:05

understanding your customer,

3:26:06

understanding why people are the way

3:26:07

they are, what they do outside of work,

3:26:09

where they get their news, how they, you

3:26:11

know, what they can, what information

3:26:12

they consume. All this stuff can really

3:26:14

help you with your marketing assets and

3:26:16

also just like your sales in general.

3:26:18

So, fill this out now. Don't wait. Fill

3:26:20

this out now. And then also, you can

3:26:22

fill out the day-to-day resource as

3:26:23

well. So, like what they will typically

3:26:24

do out of a day. So, if if it's a

3:26:26

contractor, they're usually up earlier.

3:26:28

So, let's go ahead and do this if I if I

3:26:31

was doing this for a contractor. So 7:30

3:26:33

um say bye to kids if they're going to

3:26:36

work or not work but school or whatever.

3:26:40

Then it's usually um homeowner visits.

3:26:43

So So it's usually like getting crew

3:26:45

ready. Um

3:26:49

that's usually some of it. Then there's

3:26:50

like job oversight. So just seeing like

3:26:53

being at the jobs while they're getting

3:26:54

them done basically depending on what

3:26:57

you know kind of company it is. Then

3:26:58

it's usually like meetings or like a

3:27:00

meeting with prospect probably and

3:27:03

that's usually like two hours. Um, keep

3:27:06

in mind that there's probably like an

3:27:07

hour of driving all throughout this, you

3:27:10

know, like that and then you have more

3:27:12

job oversight

3:27:14

and then you have more driving and then

3:27:17

meeting with prospects, etc. Um, you

3:27:20

have lunch at some point in here and

3:27:21

then dinner at some point in here and

3:27:22

then usually they're probably home at

3:27:23

around 7.

3:27:26

can see their kids about like once

3:27:28

before bed. Like, you just get to know

3:27:30

more about your ideal client, right? And

3:27:32

by doing so, you understand their pain

3:27:34

points. This is a huge pain point to

3:27:36

only be able to see your children at

3:27:37

like 7:30 p.m., especially if they're

3:27:38

younger and they're going to bed around

3:27:39

that time. It's like that's a huge pain

3:27:41

point. And if they can get more jobs,

3:27:43

then they don't have to, you know, worry

3:27:45

about all this stuff because they're

3:27:47

making more money. They can allocate

3:27:48

that money on other people to do job

3:27:50

oversight or other people to meet with

3:27:52

prospects in a sales team. like they can

3:27:54

spend less their time doing this and

3:27:55

more time with their family if they

3:27:57

scale up and make more money because

3:27:58

they can delegate properly. So the point

3:28:00

is is make sure to fill this out for

3:28:02

your ideal client and get a good

3:28:05

understanding about who they are as a

3:28:06

person. Opportunities present themselves

3:28:09

as they are sees. You can't see the real

3:28:10

mountain until you've climbed the first.

3:28:12

This is so true. You know, people try to

3:28:14

see everything all at once, but the

3:28:16

truth is is like you won't be able to

3:28:17

see everything all at once. You will

3:28:18

only be able to see the current current

3:28:20

mountain that you're climbing up. And

3:28:21

after you've already seized that one,

3:28:22

then you can see the next one. Right?

3:28:24

So, it's very important to stick with a

3:28:26

niche for long-term success. I would

3:28:28

just recommend sticking with this

3:28:29

market. So, sticking with the industry

3:28:30

of home improvement because your income

3:28:33

is directly proportional to your

3:28:34

understanding of the market. If you

3:28:35

understand a market like a market in and

3:28:37

out and you understand every little

3:28:38

thing about like their pain points and

3:28:39

why they buy and like what they respond

3:28:42

to best on content, what ads they

3:28:44

convert watching and like you will be

3:28:47

dominating the industry pretty soon. So,

3:28:50

hope this video helped and um yeah, I'll

3:28:52

see you in the next one. Hey everyone,

3:28:53

it's Owen Runsland and welcome to GoH

3:28:54

Highle setup. Now, even if you already

3:28:57

have a GoHighle account, continue to

3:28:59

watch this because there's an

3:29:00

opportunity for you to get access to all

3:29:02

the PDFs that are in this video, weekly

3:29:04

one-on-one calls with me directly, and

3:29:06

so much more, my snapshots, everything.

3:29:09

I'm going to break it all down. And if

3:29:10

you've never heard of what I'm talking

3:29:11

about, then no worries. But just know

3:29:13

that this software right here is

3:29:15

probably the most valuable part of this

3:29:17

entire course. And I'll explain why.

3:29:19

Running ads for companies and generating

3:29:21

leads for them is one thing, but

3:29:22

converting those leads into appointments

3:29:25

and actual customers that pay you,

3:29:27

whether it's you and getting clients or

3:29:29

whether it's your clients and getting

3:29:30

them more customers, whatever it is,

3:29:33

just ads isn't good enough.

3:29:35

Unfortunately, you just can't get a

3:29:38

bunch of converted jobs and cash from

3:29:41

the ads without something else to

3:29:42

convert the leads. Okay, that is the key

3:29:45

to all of this. And this software allows

3:29:47

us to do everything. Okay, I've been

3:29:49

paying for this software for like 3

3:29:51

years now. And it's honestly probably

3:29:53

one of the sole reasons as to why I've

3:29:55

been able to make so much money online.

3:29:56

And again, if you already have Go High

3:29:57

Level, continue to watch this because

3:29:58

I'll explain how you can get access to

3:30:00

those weekly calls to connect with more

3:30:02

agency owners and people that are ahead

3:30:04

of you to help you get to where they

3:30:06

are. But just the way that this works, a

3:30:08

quick overview, you can host funnels,

3:30:10

websites, just like this testimonial

3:30:12

template that I'm going to include in a

3:30:13

snapshot that you can get in this video

3:30:15

today. You can manage your leads. You

3:30:16

can run automations for all of your

3:30:18

clients and prospects. You have

3:30:20

pipelines to manage your leads. You have

3:30:22

a calendar so you can actually book

3:30:23

appointments, whether that's sales calls

3:30:25

for you to sign more clients or

3:30:27

appointments for your customer to get

3:30:29

more estimates, whatever you need it

3:30:31

for. You have marketing. You have AI

3:30:33

agents that can auto text new leads to

3:30:36

convert them into booked appointments.

3:30:37

And I'll show you how to set that up in

3:30:38

this video. In addition to that, I will

3:30:40

build a winning funnel in front of you.

3:30:42

Once again, if you already have an

3:30:43

account, continue to watch this. There's

3:30:44

a lot of value here. And just to give

3:30:45

you an example, one of my clients has

3:30:47

over $4 million in pipeline value of

3:30:49

scheduled appointments right here in

3:30:51

this singular sub account. You can click

3:30:52

on all these leads. You can see the

3:30:54

contacts. You can see like the

3:30:56

information of those leads. You can see

3:30:58

like where they're from. You can even

3:30:59

contact them. You can call them, text

3:31:01

them, email them. Like you can manage

3:31:03

them in this pipeline. And they all came

3:31:05

through on a funnel on here, which is

3:31:06

part of the template that I'm going to

3:31:08

give you today. But that is kind of an

3:31:10

overview. The point is is you can manage

3:31:12

your customers in here, your clients.

3:31:14

You can have a client account in here

3:31:16

for each client. So, for example, this

3:31:17

is just one specific client of mine. You

3:31:19

can just manage all of them here. You

3:31:21

can generate all their leads and put

3:31:22

them all into this platform. Send out

3:31:24

automations to all of their leads to

3:31:26

help convert them into more schedule

3:31:27

appointments and more closed jobs, which

3:31:30

is at the end of the day what we're

3:31:31

offering to businesses. So, go highle

3:31:33

setup. This is the best sales and

3:31:36

marketing platform that I've personally

3:31:38

ever seen and it can be used for you as

3:31:41

a hub for you and your clients. Here's

3:31:43

just a short list of things it can do

3:31:45

right here. But if you don't have a

3:31:47

GoHighle account yet, here is our

3:31:49

affiliate link. I actually partnered up

3:31:50

with them. So like if you click on this

3:31:51

link right here, this is a go highle

3:31:53

website. Like this isn't even my

3:31:54

website, but I did send them some stuff

3:31:56

so that we could give you a ton of stuff

3:31:58

if you decide to partner up with them.

3:31:59

Because the truth is is that like I've

3:32:00

been paying these guys go high level for

3:32:02

like 3 years and they've made me so much

3:32:05

money. Like I'm talking like probably an

3:32:06

a,000x return on investment as to how

3:32:09

much I've spent with them. And also I've

3:32:11

shut down coaching recently. So I wanted

3:32:13

to put all that stuff somewhere. So if

3:32:16

you decide to become an affiliate of

3:32:18

mine, which basically to be fully

3:32:20

transparent, they will pay me a

3:32:21

percentage if you sign up with a 30-day

3:32:23

extended free trial under my link right

3:32:25

here, which is in the description of

3:32:27

this YouTube video. If you decide to do

3:32:29

that, I'm going to send you this email

3:32:31

right here with my snapshots, which by

3:32:33

the way have spent years making. And if

3:32:36

you don't know what a snapshot is, it's

3:32:37

basically a template with automations,

3:32:39

funnels, like everything that you need.

3:32:42

So you can just copy and paste from

3:32:44

scratch new clients. And we'll actually

3:32:46

be using that in this part of the course

3:32:47

to build out the funnel, our entire

3:32:50

business, get our domains, you know, set

3:32:52

it everything up. Like we'll be using

3:32:53

these snapshots. Two, I will also give

3:32:56

you access in your own personal access

3:32:58

to the course portal, which is the

3:32:59

original one. So, it's basically

3:33:01

everything that I used to make this

3:33:03

YouTube video that you're watching right

3:33:05

now. So, just to show you, there's 50

3:33:07

modules in here, including a 10-hour

3:33:10

bonus mindset module, which I didn't

3:33:11

even include in this YouTube video cuz

3:33:12

it's honestly too long. And also the

3:33:14

PDFs. For example, you probably just

3:33:16

watched Meta Ads Mastery. And if that's

3:33:17

the case, you can see all of the

3:33:19

resources here, all the docs, all the

3:33:21

PDFs, all of the docs. Like for example,

3:33:23

the improving CPM is a super valuable

3:33:24

one or like the actual PDF for meta ads

3:33:27

mastery. If you want to see the PDFs for

3:33:29

every single video that's entire YouTube

3:33:30

video, you have the option to do that

3:33:32

when you create your custom course

3:33:33

portal login if you decide to become an

3:33:35

affiliate. If you already have also a go

3:33:38

high level account paying like let's say

3:33:39

the 97 a month version. If you decide to

3:33:42

upgrade to the 297 a month plan, which

3:33:44

by the way, if you don't know how this

3:33:46

works, like with go high level, if you

3:33:47

pay the 97 a month plan, you can only

3:33:49

get three sub accounts, which means you

3:33:51

could have two clients and your own

3:33:52

agency account. So, if you sign more

3:33:54

than two clients, then you need to

3:33:55

upgrade to the 297 a month plan. It's

3:33:57

going to happen regardless. And if

3:33:58

you're serious about this, then you

3:34:00

might as well just get it now because if

3:34:02

you do and you decide to upgrade or just

3:34:05

get the 297 a month plan out of the

3:34:06

gate, I will do a private one-on-one

3:34:08

call with you. So, it'll be like 15 to

3:34:10

20 minutes long with me and you on a

3:34:12

call and I will basically just like take

3:34:13

in your entire situation and I will tell

3:34:16

you everything that I think that you

3:34:17

could do to get to the next level and

3:34:19

ultimately just give you clarity on your

3:34:20

specific situation. So, if you decide to

3:34:22

do with the 297 month plan, that's my

3:34:24

special incentive um partnered up with

3:34:26

Go High Level to say you will get a

3:34:28

private oneonone kickoff call with me.

3:34:30

And if you decide to just become a

3:34:31

normal affiliate of mine, you will get

3:34:33

the course, you will get weekly live

3:34:35

coaching calls. And that's the third

3:34:36

thing is a group call every week on

3:34:38

Saturday which you can hop on completely

3:34:40

for free that I'll be on that call every

3:34:42

single week to answer your questions and

3:34:44

you can add that call to your calendar

3:34:45

in this email that you'll get right

3:34:47

after you become an affiliate. Um you'll

3:34:48

get my snapshots. You'll also get a

3:34:50

permanent AT verification guide inside

3:34:52

of this course portal as well. Um

3:34:54

automations and funnels through my

3:34:55

snapshots, live client buildouts because

3:34:57

there's like actual me like live

3:34:59

onboarding calls and everything like

3:35:00

that in this port in this portal as

3:35:02

well. You'll get my systems of bonus

3:35:05

mindset module and then clients like

3:35:06

because you will literally get clients

3:35:08

because this stuff is so damn good. Like

3:35:09

we've gotten tons and people's results.

3:35:12

This guy just had his almost first 10K

3:35:13

day started from little zero with me.

3:35:15

10K a month profit from this guy. Like

3:35:18

we have so many of these clients and so

3:35:20

many of these results. If you just

3:35:21

scroll down a little bit more, you can

3:35:22

also see all the Trust Pallet reviews or

3:35:23

a couple of them. So it's like this

3:35:25

stuff's really good. If you want to see

3:35:26

what anyone else has to say, just feel

3:35:27

free to click on any of these videos.

3:35:29

But yeah, so that's everything you get

3:35:31

with a 97month plan. And that's

3:35:33

everything you get with the 297 a month

3:35:35

plan, which honestly I would recommend

3:35:36

just doing the 297 a month plan because

3:35:38

you are going to need it at some point

3:35:40

if you sign more than three clients. So

3:35:42

if you think you're going to sign more

3:35:43

than three clients, you might as well

3:35:44

get it. And um this is a software that I

3:35:47

truly I've used my whole like business

3:35:50

journey, right? So it's like I don't

3:35:52

mind doing this and partnering up with

3:35:54

them to give away a ton of free value

3:35:55

like this because they've done so much

3:35:57

for me. So, I really recommend this and

3:35:59

you'll get a one-on-one call with me if

3:36:01

you decide to do the 297. And then if

3:36:03

not, the 97 a month plan will give you

3:36:05

this email. The 297 month plan will give

3:36:07

you this email plus a link to book a

3:36:09

one-on-one call with me. So, yep, that's

3:36:11

how this works. Now, let's jump in to go

3:36:14

highle. So, if I were you right now and

3:36:16

I just signed up right here, filled in

3:36:18

all my information, by the way, the

3:36:20

email is going to get sent to this email

3:36:21

address, so make sure it's a valid

3:36:22

email. Then, you are going to get this

3:36:25

email right here. Now, the first thing

3:36:27

that I want you to do is log in with

3:36:29

your account with GoHigh Leo. Once you

3:36:31

have it, once you have it made, then

3:36:33

import this agency snapshot. Now, if you

3:36:36

already are affiliate of mine, like and

3:36:38

you've done it in the past, just

3:36:39

upgrade, which is what I would

3:36:41

recommend. Um, that'll auto send it to

3:36:42

you. But basically, you want to import

3:36:45

the snapshot right here. Select yes,

3:36:47

import now. Now, when you log into

3:36:49

GoHigh Level for like the first time,

3:36:50

you're going to see something similar to

3:36:52

this. What you want to do is create a

3:36:54

new sub account. So, if you go to sub

3:36:55

accounts and press create new, create

3:36:57

sub account, and then use the imported

3:36:59

snapshot that you just got when you just

3:37:01

imported, which is the $30,000 a month

3:37:02

agency snapshot. Then, what you can do

3:37:04

is simply just press add manually and

3:37:07

add in all of your information for your

3:37:08

account. Remember, this is the account

3:37:10

for your business. We're going to set up

3:37:11

your funnel today. We're going to set up

3:37:13

your automations. We're going to set up

3:37:15

your domain. Like, we're going to get

3:37:16

this so well working that like you can

3:37:19

literally look up your business online.

3:37:21

people can go click on it, learn more

3:37:23

information about you, even see a video

3:37:24

about what you do, and then basically

3:37:26

have a calendar and book an appointment

3:37:28

with you with automations to get them to

3:37:30

show. Like, that's the level that we're

3:37:32

going to be building today. Um, so I'm

3:37:34

going to go ahead and just start filling

3:37:35

out some of my information here. I'm not

3:37:36

going to show this, but I'm basically

3:37:38

going to click this is my own account

3:37:40

and then press add sub account once I do

3:37:41

that. So, I'm going to fill this out now

3:37:43

and um yeah, I'll catch with you after.

3:37:45

Okay. So, once you go ahead and create

3:37:46

an account, you need to understand that

3:37:48

there's two levels to this software.

3:37:49

Number one is the agency level and you

3:37:51

can switch between your sub accounts and

3:37:52

this is like the general settings about

3:37:54

everything. And then if you can switch

3:37:56

to the sub account, this is inside of

3:37:58

your new sub account. So those are the

3:38:00

two different levels. We'll go ahead and

3:38:01

break it down now. So I'm actually going

3:38:03

to go ahead and, you know, split screen

3:38:05

this for you. And then also, if I were

3:38:07

you, I would recommend split screening

3:38:08

this video and your own go high level so

3:38:10

we can set this up together as we go.

3:38:12

Okay, so the agency level right here.

3:38:14

This is the agency level. Um, you can't

3:38:16

really fully see these setting options

3:38:18

here, but yeah, this is the agency

3:38:19

level. You'll know you're in the agency

3:38:20

level if it says click here to switch.

3:38:23

Um, basically, it's got a few things. It

3:38:26

has the dashboard right here, which is

3:38:28

just some basic information. This isn't

3:38:29

actual val actually valid information

3:38:31

because like I don't even know how to

3:38:33

set this up, so it's not important. You

3:38:35

have the agency dashboard. You can

3:38:36

connect your Stripe if you want to this.

3:38:38

I've never really done that, so it just

3:38:39

says zero on here. Um, prospecting as

3:38:42

well. This doesn't really matter. sub

3:38:44

accounts. This is where you'll see like

3:38:46

all of your sub accounts. So, I'm not

3:38:47

going to click on this because there is

3:38:48

client information, but that's where we

3:38:50

just created our sub accounts. So, when

3:38:51

we go to select it, we can either click

3:38:53

click here to switch or we can click sub

3:38:54

accounts here. Then we have snapshots,

3:38:57

which like I said are templates, and you

3:38:59

should already have my agency snapshot.

3:39:00

You will also import my client snapshot

3:39:03

right here. So, you can go ahead and do

3:39:04

that whenever you're ready. So, there's

3:39:06

that. The reselling doesn't really

3:39:08

matter. Marketplace, none of this stuff

3:39:10

really matters to be honest. It's all

3:39:11

just random. The most important ones are

3:39:13

sub accounts and snapshots. Okay, these

3:39:15

are the two most important things. Now,

3:39:16

keep in mind though, there are some

3:39:17

stuff that we need to complete on the

3:39:18

settings side of things. So, in the

3:39:20

agency level, so there's no sub account

3:39:22

selected. You need to scroll down, go to

3:39:24

settings, and add your information to my

3:39:26

profile. So, your first name, last name,

3:39:28

maybe even a picture, email, and your

3:39:29

phone number, right? Save that. You can

3:39:31

even update your password here to go

3:39:33

highle. Um, and then next is go to

3:39:35

company, fill out all this necessary

3:39:37

information right here. So, this is just

3:39:38

some old information right here. None of

3:39:40

this is even true anymore really, which

3:39:42

is quite interesting. So, this stuff

3:39:43

actually doesn't really matter that

3:39:44

much. And then inside of team, this is

3:39:47

really important. This is where you're

3:39:48

going to add yourself to each sub

3:39:49

account so you can access them. Now, I'm

3:39:51

obviously not going to show all the

3:39:52

people that are in there because they're

3:39:53

all active clients of mine and I want to

3:39:55

keep that private. But, um, yeah, you

3:39:57

can add yourself as a team member and

3:39:58

make sure your roles and permissions are

3:40:00

set to agency owner. Okay, that's the

3:40:02

most important thing. And that means

3:40:04

you'll have access to all of the sub

3:40:05

accounts, right? And then make sure if

3:40:07

you don't see your sub sub accounts in

3:40:09

here to add them as such. So you can

3:40:11

click on this button and select the

3:40:12

specific sub accounts that you added.

3:40:14

For example, we just made a sub account

3:40:16

called what is it? Owen course. So yeah,

3:40:19

we give oursel full permission to be an

3:40:21

admin on that sub account. So we can

3:40:22

press save. Select the sub account that

3:40:24

we just made. You shouldn't have a bunch

3:40:25

of them here, but you press manage

3:40:27

client and then click switch to sub

3:40:29

account. Okay. So now we're in the sub

3:40:30

account. And you'll know that because it

3:40:32

says right here instead of the agency

3:40:34

view, which by the way, we can quickly

3:40:35

switch to view the agency view if we

3:40:37

wanted to. But now that we're inside of

3:40:39

this, what we can do is go through all

3:40:41

the steps. Now, the settings are not too

3:40:44

important. They will be for your

3:40:45

clients. For example, if you want to

3:40:47

change the name up here to be like one

3:40:48

of your clients. Let's say you have a

3:40:49

client called like back roofing or I

3:40:52

don't know, whatever it is, you can

3:40:53

press save and then it'll show that

3:40:54

right there. And you can set all this

3:40:56

information. But most of this stuff

3:40:57

actually, believe it or not, doesn't

3:40:58

matter that much to be honest. So,

3:41:00

there's that. Integrations is probably

3:41:02

the first step that I would say. What

3:41:04

you can do is click manage on Google

3:41:06

calendar and add your Google account.

3:41:09

But first, we don't have a Google

3:41:11

account yet and we also don't have one,

3:41:12

a business name, logo. Maybe you don't

3:41:14

have this stuff. Maybe you do. Um, so

3:41:16

let me just quickly break down what you

3:41:18

need to build out for that to be good.

3:41:20

So, just a couple things that you

3:41:21

probably need if you don't have them

3:41:22

already is naming your business. Just do

3:41:24

it in 10 minutes, okay? You can uh use

3:41:27

AI to come up with a name or whatever.

3:41:28

And then also check if the domain is

3:41:31

available on which I would recommend is

3:41:33

GoDaddy. So for example, let's say your

3:41:35

business name was like I don't know Owen

3:41:38

Owen ran agency or something and then

3:41:42

you look up.

3:41:44

Keep it super simple. And then perfect,

3:41:46

we see that it's available. So what we

3:41:49

would do now is go ahead and buy that

3:41:51

logo and buy and register that domain.

3:41:52

And then we could actually create a

3:41:53

Google account with it so we can connect

3:41:55

it to this account. Then we have our own

3:41:57

business email, all that good stuff. So

3:41:59

now let's go ahead and set that stuff

3:42:01

up. Now I'm going to go ahead and just

3:42:03

get a domain that I think would be

3:42:04

fitting for this. Owen, what are we

3:42:06

doing right now? Owenfreecourse.com.

3:42:11

Okay, let's see if that's available.

3:42:13

Perfect. Press get it. It's going to

3:42:15

cost like maybe 10 bucks, I think.

3:42:16

Something like that. We click view cart.

3:42:19

We can make sure we get it only for one

3:42:20

year protection wise because it doesn't

3:42:22

matter. Um, there [snorts] we go. $12.

3:42:24

Great. Great. We now bought a domain for

3:42:26

our business. This is a great first

3:42:28

step. Now that's pretty much done. We

3:42:30

have step one. We have the name of our

3:42:31

business. Hopefully, you've come up with

3:42:33

that if you haven't already. We

3:42:34

registered our domain. And now we can

3:42:36

set up the business email just so we can

3:42:38

email and use it as an email for goh

3:42:41

highle as well, which will help a lot.

3:42:43

So to do that, all what I would

3:42:44

recommend doing first is going to go and

3:42:47

then I would actually recommend going to

3:42:48

Cloudflare. So cloudflare.com. Um I

3:42:51

believe that steps right here. Yeah,

3:42:53

Cloudflare. So, the reason why we do

3:42:55

this is to protect the domain. So, here

3:42:57

are the exact steps, but I'm just going

3:42:58

to walk you through it now. Basically,

3:43:00

you want to sign in and create an

3:43:02

account. And then all you have to do is

3:43:03

go ahead and add a domain. So, if you go

3:43:05

to domains overview and press add

3:43:08

domain, you can go ahead and connect a

3:43:10

new domain. So, what you want to do is

3:43:12

do the domain that you just bought. So,

3:43:14

if you go here into GoDaddy, and we go

3:43:16

to your domains, which I believe is in

3:43:18

my products,

3:43:20

I probably have a decent amount of

3:43:21

domains on this account. Okay.

3:43:24

owenfreecourse.com.

3:43:26

Perfect. So, we go ahead and type that

3:43:28

in here. Continue. And then also what we

3:43:30

have to do is click the DNS records

3:43:32

inside of GoDaddy and we're going to

3:43:33

change the name server. So, you go to

3:43:34

name servers and if you use a different

3:43:36

provider for your domain, then you'll

3:43:37

have to do that and figure out where

3:43:39

that is. But the reason why we do this

3:43:40

and why it's so important is because

3:43:42

like if you look up this website after

3:43:44

we have it set up with go high level, we

3:43:46

just connect it to directly to go high

3:43:48

level right now, set up an email, do all

3:43:49

this stuff, then it won't be protected,

3:43:52

right? So, what I would recommend doing,

3:43:54

and this is free, is just protect it

3:43:56

right here with the free plan. You want

3:43:58

to add it just like so. And after you do

3:44:00

that, press continue to activation. And

3:44:03

then you want to copy and paste these

3:44:04

name servers. So, we have the Eleanor

3:44:06

one. We just press change name servers.

3:44:09

Choose I'll use my own. There's number

3:44:11

one. And there is number two. So, you

3:44:14

want to go ahead and save that.

3:44:18

Okay, great. So, now we'll wait. And

3:44:20

once we wait, it will be protected and

3:44:23

good to go. Then what we can do is

3:44:25

create an email. So we have a Google

3:44:28

calendar account. We have a Google email

3:44:30

account. All this stuff and we can even

3:44:32

switch our go highle stuff like our

3:44:34

settings and stuff to that email. But

3:44:36

more importantly, then we can connect

3:44:37

our Google calendar to go highle for the

3:44:39

availability reasons so we don't get

3:44:41

conflict bookings. That's right. That's

3:44:42

like what we're setting up right now. So

3:44:44

let's just refresh this and see if it's

3:44:46

done. It should show like a green check.

3:44:48

It's connected. So, we check the name

3:44:50

servers now. Okay, looks like it's doing

3:44:52

that. So, in the meantime, you can go

3:44:54

ahead and make a logo if you don't have

3:44:55

one already. Um, I don't really think

3:44:57

this stuff matters to be honest. Mine

3:45:00

looks something like that. You can go to

3:45:02

Canva, make it in 5 minutes. And by now,

3:45:05

you should have a name for your

3:45:07

business. We registered your domain on

3:45:08

GoDaddy. We have a business email to set

3:45:11

up, which we will after the Cloudflare

3:45:13

is done. Looks like it's going to wait a

3:45:14

little bit. Then, we have the logo.

3:45:16

Registering your company. I actually

3:45:18

can't give you legal advice about this.

3:45:19

I would use Claude. Okay, Claude will

3:45:21

give you all this. And also, when

3:45:23

there's any holes in this entire program

3:45:25

of things that like you don't know

3:45:26

specifics on, chances are that they

3:45:28

probably cover them better in the actual

3:45:30

course, like the full course portal

3:45:32

here. Like for example, the go high

3:45:33

level setup video here is a little bit

3:45:35

different than the one I'm doing right

3:45:36

now, just because it goes a little bit

3:45:37

more into depth. Um, but if you're you

3:45:41

have questions, they're either there the

3:45:43

answers or you can ask Claude and figure

3:45:45

it out. banking setup. I personally use

3:45:47

Chase Bank. Um, but you can use

3:45:50

Revolute, which is a good online one.

3:45:52

Payment processing as well. I would just

3:45:53

set up a simple Stripe account. Um, so

3:45:55

you can collect payments for your

3:45:57

business. [ __ ] is also a pretty decent

3:46:00

one and it has really good UI. So, you

3:46:02

can ask the AI to make you a special

3:46:03

payment link and it'll do that. Um, but

3:46:05

Stripe is super simple. So, I would just

3:46:07

sign up, create an account. You don't

3:46:08

need legal business information to

3:46:10

create a Stripe account. You just won't

3:46:12

be able to like take the money out of

3:46:13

Stripe without a business bank account.

3:46:15

So, and you can always do this under

3:46:17

someone else's name if you need to for

3:46:18

now, but I would recommend making a

3:46:20

Stripe account and setting up your legal

3:46:22

business information. You could use a

3:46:23

trusted provider like Legal Zoom. That's

3:46:24

what I did when I started. Or you can

3:46:26

just ask Claude. Um, but basically, you

3:46:29

want to just get these eight steps

3:46:31

solved first. This is just simple stuff

3:46:33

to start your business, right? So, we

3:46:35

just refresh this page right here. And

3:46:37

believe it or not, like starting your

3:46:38

business is not hard. So, like that's

3:46:40

why this part is so short. Cool. Your

3:46:43

domain is now protected by Cloudflare.

3:46:44

So now if we can look up Google

3:46:46

Workspace, we can set up the email.

3:46:48

This is also super super simple to do

3:46:51

this. If we click get started and we

3:46:53

choose our business name, which I don't

3:46:55

know is like course own course or

3:46:56

something. Um go to next. Take in our

3:47:00

current email address. Set up your

3:47:02

existing domain. And we already have

3:47:04

this domain. It's protected with

3:47:05

Cloudflare. So if we click next,

3:47:09

we can set our name in front of it. So

3:47:10

we can do like your name

3:47:12

atyoudommain.com whatever your business

3:47:14

name is. So let me go ahead and type in

3:47:16

my password. Perfect. So once that's

3:47:18

done then we are good to go and we can

3:47:20

create our email and then we can connect

3:47:22

our calendar our Google calendar our new

3:47:24

one to go highle. So it's going to

3:47:27

charge a little bit of money. Um you can

3:47:29

actually start a trial for the $20 a

3:47:31

month plan and then also like downgrade

3:47:33

it to the $12 a month plan. I think a

3:47:35

lot of people do that. Um, but just for

3:47:37

now, I'm going to go ahead and get this

3:47:39

14-day free trial. This is probably the

3:47:43

go highle costs. This cost, the domain

3:47:47

getting costs are probably the main

3:47:49

business cost. I don't think there's

3:47:50

really going to be much else other than

3:47:51

that. So, I'm going to go ahead and pay

3:47:53

for this now and then I'll see you after

3:47:54

I'm done. Great. So, we'll skip for now

3:47:56

and not add any new users or anything

3:47:57

like that. But now we should have a new

3:48:00

account. So, we'll go ahead and verify

3:48:02

our domain. Now, you'll know this has

3:48:03

worked if it says sign into Cloudflare

3:48:05

right here. That means the connection

3:48:06

worked properly. So we can go ahead and

3:48:09

sign into Cloudflare. It will go ahead

3:48:10

and analyze it and add everything that's

3:48:12

needed to be added. So what we can do

3:48:14

now is authorize this with Cloudflare.

3:48:16

And while it does this as well, we can

3:48:18

go actually into the domain settings of

3:48:20

go highle and add there this new domain

3:48:24

that we just got. So we can authorize it

3:48:26

here. It's owenfreecourse.com or is it

3:48:28

owensfreecourse.com?

3:48:30

owenfreecourse.com. Okay. So we can go

3:48:33

ahead and funnel that. And this would be

3:48:35

the name of your business, whatever it

3:48:36

is, and connect that to go high level

3:48:38

now. So you want to go to settings into

3:48:40

your new agency account here and then go

3:48:42

to domains and URL redirects. And then

3:48:44

we can simply just add connect a domain.

3:48:47

And this will be the domain here. So we

3:48:48

can actually build up the funnel and set

3:48:50

it up to a website. So just like that,

3:48:53

we can press activate Gmail. And now we

3:48:56

have this email. Pretty cool, right?

3:48:59

Namegmail.com,

3:49:00

right? So we can sign into Cloudflare

3:49:02

once again here.

3:49:05

Sorry, we're kind of doing like two

3:49:06

things at once. Um,

3:49:09

authorized with Cloudflare and then, uh,

3:49:11

yeah, we can also add that. We can

3:49:13

authorize this

3:49:17

course.com.

3:49:21

Okay, great. So now we have a Gmail. So

3:49:26

we can actually add that now to go high

3:49:29

level. So it says AAA record for

3:49:30

conflicts. So if you see this when you

3:49:32

try to connect it to go high level, all

3:49:33

you have to do is go to Cloudflare,

3:49:35

click on it, go to DNS records and then

3:49:37

find A records. So if you see any A

3:49:40

records right here, you can go ahead and

3:49:42

just delete those. So there's two there.

3:49:46

Perfect. Now we can close out of this

3:49:48

and then we can go ahead and refresh

3:49:50

this and try it again. And basically all

3:49:52

we're doing right now is setting up a

3:49:53

Google account so that we can, you know,

3:49:55

have a hub for our business where we're

3:49:57

going to like set up our calendar. Um,

3:49:59

and also in the course portal, if you,

3:50:01

you know, sign up for my affiliate in

3:50:03

1.1 lifemastery, this will set you like

3:50:05

to teach you how to set up your calendar

3:50:07

everyone

3:50:08

>> so that you have like perfect

3:50:10

availability and you can basically set

3:50:12

up your calendar for, you know, as the

3:50:14

best productivity as possible. Like I

3:50:17

can show you a little bit of like what

3:50:18

it would look like set up. And that

3:50:20

would be under your business email,

3:50:21

which is exactly what we're setting up

3:50:22

right here. So if I refresh this page, I

3:50:25

imagine we're done. Yeah. Cool. So now,

3:50:29

what's cool about this is that we can go

3:50:30

ahead and open up like a new incognito

3:50:32

window for now and go to our email and

3:50:35

then log in with this new email that we

3:50:39

just made.

3:50:41

Now, our password.

3:50:43

There we go. Welcome to your new

3:50:44

account. Pretty cool. So, now we have

3:50:47

our business email, which is awesome.

3:50:49

Um, we're not going to be doing too much

3:50:50

cold email or anything, but it does help

3:50:51

to see like where bookings come in when

3:50:53

you get them. So, there's that. And then

3:50:55

also on this account, you should have a

3:50:58

Google calendar as well, which let's see

3:51:00

if we can find it. Calendar.google.com.

3:51:03

Perfect. This is our fresh calendar

3:51:04

right here that we have our new one.

3:51:07

Great. So now that that's done, we can

3:51:09

connect go highle to this. And what we

3:51:11

can do is set the availability daily for

3:51:13

this calendar. So like let's say you

3:51:14

don't want to get bookings with

3:51:15

potential prospects from like, you know,

3:51:18

midnight to 9:00 a.m. every day. You

3:51:20

could just set that to be daily. And

3:51:23

then also, let's say you don't want

3:51:24

bookings 6 p.m. onwards as well or

3:51:26

something, whatever that might look like

3:51:28

for you. Then you can go ahead and

3:51:30

repeat that daily as well. And then go

3:51:32

high level will only book appointments

3:51:34

for you or like give people the

3:51:36

availability on the calendar to book

3:51:37

appointments in between these two times.

3:51:39

So it's pretty handy. Now what we have

3:51:42

to do now is authorize this to add our

3:51:44

domain to go high level once again.

3:51:46

Let's go ahead and do that. So first

3:51:47

things first, let's actually we'll go

3:51:49

back to the domain in a second here and

3:51:50

add it to go high level later. For now,

3:51:52

let's go ahead and add our Google

3:51:53

calendar that we have right here just

3:51:55

connected. So, let's So, all you have to

3:51:57

do is click on you as a staff member and

3:51:59

press add new and then connect your new

3:52:01

Google calendar. So, I went ahead and

3:52:02

just selected the one that we just made

3:52:04

and then basically collect select yes

3:52:07

and there you go. You should be good to

3:52:09

go. So, you can actually add this as a

3:52:11

linked calendar um just like so. And

3:52:13

then also a conflict calendar so that it

3:52:16

will check conflicts and it won't book

3:52:18

for example at these times that are

3:52:19

blocked off. And also as a bonus, you

3:52:21

can even add your other calendar as

3:52:23

well. So if you click add and subscribe

3:52:24

to another calendar, you can subscribe

3:52:26

to your personal calendar and make your

3:52:29

um business calendar not get any

3:52:30

bookings. Also, that's pretty much all

3:52:32

you need to do when it comes to

3:52:34

connections here. Google calendar is by

3:52:36

far the most important one. And if you

3:52:38

see as well, if we go to the calendar

3:52:39

section now and your account, you should

3:52:42

see your new Google calendar on here. So

3:52:45

if we check it right here, yeah, so you

3:52:46

can see this time got marked as

3:52:48

nonavailable. It's pretty cool how that

3:52:50

stuff works. So, now that that's done,

3:52:53

let's add our domain. So, if we go to

3:52:55

domain services,

3:52:57

we go to domains and URL redirects. We

3:52:59

can connect the domain we got as well

3:53:01

here.

3:53:02

So, let's go ahead and do that. Now, we

3:53:04

removed the A records. So, it should

3:53:06

work now. Perfect. Authorized domain.

3:53:08

And this is where we're going to hook up

3:53:09

our funnel to and everything. So,

3:53:11

owensfreecourse.com. So, this is going

3:53:13

to load and then connect the domain to

3:53:15

go highle. Um, and what's cool is also

3:53:18

we can send the automated emails from

3:53:21

this new email that we made as well,

3:53:22

which is pretty cool. Okay, perfect. So,

3:53:25

now that the domain is linked, we can

3:53:26

actually go ahead and link that domain

3:53:28

with the agency website. So, we'll hook

3:53:30

that up to home and then the error 404

3:53:32

page will also be home and we can

3:53:34

proceed to finish. And um, now we

3:53:38

already have like a live website. So, we

3:53:40

have a live email, live calendar, and a

3:53:41

live website, which by the way, we need

3:53:43

to make a lot of edits to. Um, but for

3:53:45

now, let's continue on with the video.

3:53:48

So, you should have all eight of these

3:53:50

things done. Your name for the business,

3:53:52

registering your domain, a business

3:53:53

email setup, which we already did, logo,

3:53:55

which doesn't really matter that much to

3:53:57

be honest, registering your company,

3:53:59

which is something that you can do

3:54:00

later. Um, banking setup as well later,

3:54:02

and payment processing setup. Just make

3:54:03

a Stripe account just like that. Super

3:54:05

easy. You can even make a payment link

3:54:07

as well. And I'll show you what I mean

3:54:08

on Stripe. If you go to payment links,

3:54:10

you can press create payment link and

3:54:11

then add a new product and then call it

3:54:13

the name of whatever your business is

3:54:14

and whatever you want to charge up

3:54:16

front. You can add an image, which would

3:54:17

normally be your logo. And you could

3:54:19

choose a one-off, choose a price. Let's

3:54:21

say you charge, you know, 1,500 bucks up

3:54:22

front and your services is Owen's free

3:54:25

course or whatever your business name

3:54:26

is. Mine's not that. I'm just for the

3:54:29

video example. And also, you can

3:54:30

actually save payment details for future

3:54:32

use down here in additional options,

3:54:34

which is really great. So if you want to

3:54:36

manually charge customers, if you do

3:54:38

some kind of pay per result offer later

3:54:40

down later down the line, you know,

3:54:42

where you get them 50 leads and you want

3:54:43

to charge for 50 leads, you can manually

3:54:45

charge their card because this payment

3:54:46

link puts it on file. So you can create

3:54:48

link and then you have a payment link

3:54:50

you can use on sales calls when a client

3:54:53

decides to go with you. All you have to

3:54:54

do is send it to them during the call

3:54:56

and they can pay you. So pretty cool.

3:54:58

Now that that's done and you have these

3:55:00

basic steps done roughly 1 through 7,

3:55:03

let's continue down with the software

3:55:05

setup. So, if we go back down to the

3:55:06

agency level and click switch out to

3:55:08

[snorts] agency level, which is a button

3:55:10

right here once you're inside of your,

3:55:11

you know, sub account, we could actually

3:55:13

add our website and domains as well to

3:55:16

the actual like gohighle website. So,

3:55:19

instead of doing app.go.com, you can do

3:55:21

app.youbus.com.

3:55:23

So, the way you would do that is go to

3:55:25

settings and company and then simply go

3:55:27

to white label and you can add your

3:55:29

specific domain right here. So you can

3:55:31

just quickly just app you can quickly

3:55:33

just add the domain that you've already

3:55:35

added in here and it will be app

3:55:37

whatever your domain is.com and that's

3:55:39

for now how you're going to be going on

3:55:41

go highle. So there's that as well. Now

3:55:44

to kind of just break down like

3:55:45

everything that's available to you with

3:55:47

this just to kind of go through the rest

3:55:49

of settings. We've kind of covered

3:55:50

everything down here. We did the

3:55:51

integrations and we did the domains and

3:55:53

all of this extra stuff is just

3:55:54

unnecessary to be honest. But the next

3:55:56

one up that's important is custom

3:55:57

values. Right? What we can actually do

3:55:59

and what I would recommend you do is put

3:56:01

in all of your information here by

3:56:02

clicking edit and adding your values. So

3:56:04

for example, your phone number, whatever

3:56:06

that phone number is, you can just add

3:56:07

it here. Your postbooking page will be

3:56:10

your doommain.com/bookooked

3:56:13

I think. Let me check. If we go to the

3:56:14

site section, we can see actually.

3:56:16

Great. So Owen runs. Yeah. Yeah. Your

3:56:18

domain.com/bookked. That's going to be

3:56:19

the link. If we go back to settings and

3:56:21

custom values, you want to just type all

3:56:22

this stuff in because you could

3:56:24

basically use custom values to add

3:56:27

custom elements to pages and it'll be

3:56:29

universal across all the pages. So

3:56:30

instead of typing your number on a page

3:56:32

like every single time or something or

3:56:34

like a link to something, it will

3:56:36

automatically just put it there because

3:56:38

this custom value is placed on the

3:56:40

funnel instead. So privacy policy page

3:56:42

and strategy call calendar. Um privacy

3:56:44

policy page is super simple as well. And

3:56:47

the sites you'll have that here. So,

3:56:49

yourlink.com/privacy

3:56:51

policy. So, if I just go ahead and go

3:56:53

through and custom values, edit that.

3:56:56

Perfect. And let's see if that link

3:56:59

actually works, by the way. Yeah,

3:57:01

privacy policy, which I like. We'll

3:57:02

change the logo. We'll change the stuff

3:57:04

here to make sure that it's all good.

3:57:05

And see, like, for example, it doesn't

3:57:06

say it says like nothing understands

3:57:08

that your privacy is important to you.

3:57:10

But normally, what you would do is that

3:57:12

would be this link right here. So, your

3:57:14

agency name, let's say your agency name

3:57:15

is like Owen's course or something. and

3:57:17

um it'll show up on the privacy page.

3:57:20

The point is that's exactly how these

3:57:22

custom values work. You can also add

3:57:24

your email which mine was owen

3:57:26

owenfreecourse.com I think something

3:57:29

like that. And let's see what other

3:57:31

stuff we have to do. The strategy call

3:57:33

calendar as well. So if we go to

3:57:35

calendars, you actually have your own

3:57:36

calendar here um which is included

3:57:39

inside of the snapshot as well. This

3:57:41

calendar is how you'll actually book

3:57:43

appointments with potential prospects

3:57:45

because that's how client acquisition

3:57:46

works, right? You reach out to

3:57:48

companies, get them to book appointments

3:57:49

with you, and then sit down on the call

3:57:51

and explain your services on some kind

3:57:52

of Zoom call and then get them to agree

3:57:54

to go with you and then you give them

3:57:56

this payment link and then they pay you.

3:57:57

And that's when the client relationship

3:57:59

begins. And obviously, we're going to

3:58:00

explain everything about client

3:58:01

fulfillment here. But yeah, if we go in

3:58:02

the calendar view, we can go into

3:58:04

calendar settings and you should see

3:58:05

your calendars here, right? You should

3:58:07

have just one called strategy call right

3:58:09

here. And what you want to do first is

3:58:11

activate it, right? So, click activate.

3:58:13

And it should no longer say inactive

3:58:15

there. And this calendar right here is

3:58:18

your calendar. So, for now, this is the

3:58:20

actual invitation, you know, name that's

3:58:22

going to be gone. And it says custom

3:58:24

values your agency name, right? This

3:58:26

will autofill with your actual specific

3:58:27

agency name, right? Same with this right

3:58:29

here. That's what I mean by custom

3:58:31

values. The staff and location, you want

3:58:32

to add yourself as a staff member and

3:58:34

then do high priority so you get all the

3:58:36

bookings. And then also change it to

3:58:38

Google Meet. that is probably where

3:58:40

you'll be taking the calls. If not, you

3:58:41

could do Zoom if that's what you

3:58:43

provide. But you will have to connect

3:58:44

your Zoom account. You can also set up

3:58:46

your availability, which if I were you,

3:58:48

actually, I would recommend to customize

3:58:49

your schedule to be from 12 to 12, just

3:58:53

like that, or 11:55, and then copy that

3:58:55

to all. And then what you can do is then

3:58:57

your calendar will go solely off of the

3:58:59

availability of your Google calendar

3:59:02

instead. So, we can press save here.

3:59:04

That's how that'll work. And then make

3:59:06

sure the time zone set properly. Also,

3:59:08

booking rules, meeting interval, I

3:59:10

recommend 15 minutes. Duration, 30 to 45

3:59:12

minutes. I've actually been recently

3:59:14

taking calls with just 30 minutes cuz I

3:59:16

don't really think I need more than 30

3:59:17

minutes with a company, but maybe you

3:59:19

want more. The date range of how far

3:59:21

people can schedule to the future is

3:59:22

only 3 days. Minimum scheduling notice,

3:59:24

I actually like to have this on like 4

3:59:26

hours, so then I don't get bookings like

3:59:27

out of nowhere, you know, like in an

3:59:29

hour from now. Um, so that's all the

3:59:31

options there. Everything else doesn't

3:59:32

matter. You can actually turn on, you

3:59:34

know, look a certain percentage busy to

3:59:36

see like, you know, make sure you're not

3:59:37

like fully available with spaces. Um, so

3:59:42

that's there as well. And then the form

3:59:44

that they use when they fill it out and

3:59:46

the notifications that they get as well.

3:59:47

So, okay. So, I believe the video cut

3:59:49

out for a little bit there. So, I

3:59:50

apologize, but in custom values, all I

3:59:52

did was I added the calendar. We now

3:59:54

have the calendar availability set up

3:59:56

properly. And I went to settings to make

3:59:58

sure that the time zone was correct cuz

3:59:59

before it was on central, now it's on

4:00:01

Eastern as it should. But what we did is

4:00:03

basically inside of calendars, we could

4:00:05

see that our availability for everyday

4:00:07

bookings is from roughly 9 to 5, right?

4:00:10

And then we go into the calendar right

4:00:12

here, it's from 9 to 5. So it's

4:00:15

perfectly so it's perfectly done. And

4:00:16

then we took the link to go on the

4:00:18

calendar and added it to the custom

4:00:19

values right here by clicking edit just

4:00:21

like we did with the other things. Um

4:00:23

the same with terms and conditions, the

4:00:25

same as the other ones. So don't worry

4:00:26

about that. VSSL link. Um, and what's

4:00:29

good about like this is why you're

4:00:30

putting the reason why you're putting

4:00:32

this stuff in to the custom values in

4:00:33

this way is if like we go onto the

4:00:35

website that you already have right now.

4:00:36

Like if you look up your domain right

4:00:38

now, it'll show something like this,

4:00:40

right? It'll show you like your logo

4:00:41

here, a basic template, and down here we

4:00:44

put in privacy policy. Now, it's going

4:00:46

to open up your custommade privacy

4:00:48

policy, which by the way, we will. And

4:00:50

it should already say your business name

4:00:51

as well, but we do have to change the

4:00:53

logo. And then also, I haven't put in

4:00:55

terms yet, so it doesn't go to it. All

4:00:56

right. Now, this is what I mean by the

4:00:58

custom values is that we're just filling

4:00:59

the stuff in so we can build this out as

4:01:01

fast and easy as possible. So, let's go

4:01:03

back to the terms here in sites and

4:01:06

let's go ahead and add it. So, we go

4:01:08

ahead and copy this, add this to the

4:01:10

custom values as well.

4:01:13

Terms and conditions. Perfect. And then

4:01:16

website in this format right here. This

4:01:18

one right here is literally just

4:01:19

domain.com.

4:01:21

Okay. And then your first name. Mine is

4:01:24

Owen.

4:01:26

Perfect. So, that's pretty much it for

4:01:27

the most part when it comes to custom

4:01:29

values. That's all you have to do for

4:01:30

now. We will create a VSSL and I'm also

4:01:32

going to show you how to which is

4:01:33

basically a video to explain like what

4:01:35

you do. So, it's either going to be on

4:01:37

the front of your page or on your

4:01:39

slashooked when people book a call with

4:01:42

you just like this. If you've thrown a

4:01:45

ton of money at Angie Leads or Home

4:01:46

Adviser, you know, a video that looks

4:01:48

just like this basically. So, that's

4:01:50

just an idea about like what you might

4:01:52

be building similar to. So, custom

4:01:55

fields, don't worry about it for now.

4:01:56

Now, if we continue to go up settings

4:01:58

here in the phone system, this is where

4:02:00

you can buy phone numbers. Now, I

4:02:02

personally don't recommend using GoHigh

4:02:04

Leo for phone numbers. I recommend using

4:02:05

Twilio, which is a service outside of

4:02:07

GoHigh Le. And that's actually the

4:02:09

tutorial that the ATP will be, which

4:02:11

will be like shortly after this video.

4:02:13

Um, you are only going to see the ATP

4:02:15

video if you are on the course portal,

4:02:17

but the go the ATP video will be in this

4:02:19

software video or I believe where is it?

4:02:21

Yeah, it will be one of these videos in

4:02:23

the software setup. You should see AT2P

4:02:24

verification like right here. Um, and

4:02:27

it'll explain how to get verified with

4:02:28

Twilio, which means you can get verified

4:02:30

permanently and not have to deal with go

4:02:32

highle phone number rejections

4:02:34

basically. So, you'll see that in there,

4:02:36

but otherwise, you can buy phone numbers

4:02:38

here. You just can't use you can't use

4:02:40

SMS and send SMS messages until you

4:02:43

actually have ATP verification. And if

4:02:45

you use Twilio and connect the Twilio

4:02:47

phone number to a high level, it's

4:02:48

easier to set up. So, there's that. And

4:02:51

then also in terms of the messaging,

4:02:53

you'll also start to send number like

4:02:55

start to send text messages and you'll

4:02:57

see reply stop to unsubscribe for all of

4:02:59

your messages. You will have to go ahead

4:03:01

and turn these off, but you can only do

4:03:03

it after around 2 weeks of having your

4:03:04

sub account. So unfortunate, just true.

4:03:06

But yeah, so you can get local numbers

4:03:08

or you can get toll-free numbers. So

4:03:10

like 88 numbers or like wherever

4:03:12

location you are. Um, so what I would

4:03:14

recommend you do is take whatever local

4:03:16

location you are. And for example, like

4:03:17

I'm in South Florida, which I believe is

4:03:19

like 303 or something like that. And

4:03:22

what you would do is you would buy a

4:03:24

phone number either on Twilio or go high

4:03:26

level. And you would click phone

4:03:27

numbers, add number, and then you could

4:03:29

basically search up with the filter

4:03:31

specific areas. I'm not sure if this is

4:03:34

go high level, but let's or if this is

4:03:35

South Florida. Yeah, I don't even

4:03:37

remember. But then you'd proceed to buy

4:03:39

a phone number like that. And then you

4:03:40

could call right away by even clicking

4:03:41

this and use a phone number that you

4:03:43

just bought to call. Um, but we will set

4:03:45

up SMS and make sure that we can send

4:03:47

SMS messages by getting ATB by getting

4:03:49

ATB verified with this document right

4:03:51

here. But once you are verified, once

4:03:53

you go through this video part in the

4:03:55

program, which you can do right after,

4:03:57

um, you can send SMS, but when you do

4:03:59

so, it'll look like this. Like I said,

4:04:01

you'll have to turn that off inside of

4:04:03

messaging here. And you can do that

4:04:05

there. So, that's pretty much all you

4:04:08

need to know when it comes to phone

4:04:09

numbers for DAO. Um, another thing that

4:04:12

you can do once you buy a phone number.

4:04:14

So, like let's say I were to buy a phone

4:04:15

number and I'll just do that right now

4:04:16

to show you. Let's say I was based out

4:04:18

of Tiffan, Georgia. Sometimes you'll

4:04:20

have to verify your ID, um, which is

4:04:22

completely fine. Doesn't matter if

4:04:24

you're out of country or whatever. And

4:04:25

once you and after you do that, you can

4:04:27

add a forwarding number to the go high

4:04:29

level using this instruction here and

4:04:31

basically make it so if someone were to

4:04:33

call that number, then it'll go directly

4:04:35

to your personal phone, right? So, super

4:04:38

handy. Now another thing you could do is

4:04:40

out of email services which is the next

4:04:42

part above that in settings you can

4:04:44

create a dedicated domain for um better

4:04:47

deliverability. So you can do like

4:04:49

mail.youdommain.com.

4:04:51

So mine's like owenfreecourse.com

4:04:53

right? You could do something like that.

4:04:55

You can add and verify that and um

4:04:59

that's pretty easy right there. You can

4:05:00

continue to add that to Cloudflare.

4:05:02

It'll automatically do it for you. Okay.

4:05:04

Authorized domain. And this will

4:05:07

basically make it so the automated

4:05:08

emails that you send through go high

4:05:09

level will have a better deliverability

4:05:11

because chances are like it'll send from

4:05:12

the lead connector one which is what go

4:05:14

high level uses and the deliverability

4:05:16

isn't perfect. So we'll go ahead and

4:05:18

we'll make those good to go and then

4:05:21

we'll just kind of go through the rest

4:05:22

of the settings go through the rest of

4:05:23

the base rest of the stuff that you'll

4:05:25

actually need to set up and then we'll

4:05:26

actually build a live funnel together

4:05:28

and test it out and make sure it's all

4:05:29

good. So once that's done it should look

4:05:31

something like this inside of here. All

4:05:33

you would normally have to do is go

4:05:34

ahead and set headers. So you can add

4:05:37

your from name. So whatever name it is.

4:05:39

And then the actual email which will be

4:05:40

your name at mail.youdommain.com.

4:05:43

So owenfreecourse.com.

4:05:46

Okay. Just like that. And that is the

4:05:48

email you're going to be sending emails

4:05:49

now from now on. But you would go ahead

4:05:51

and basically verify it now. So it's

4:05:52

good to go here. Then once you do that

4:05:54

inside of here, set headers. Once again,

4:05:56

make sure that's good to go. So let me

4:05:58

go ahead and just verify this now to

4:05:59

show you how to do it. So you would go

4:06:01

ahead and click autoconfigure DNS. Press

4:06:03

authorize domain.

4:06:06

Now inside of Cloudflare, we'll go ahead

4:06:08

and authorize all these changes

4:06:10

to make sure that we can send from this

4:06:12

new domain. Okay. So let's try again.

4:06:15

Let that refresh and then we should be

4:06:17

good to go there. Let's go ahead and let

4:06:18

this do its thing. Perfect. So once

4:06:20

that's done, this is now verified and

4:06:22

SSL issued. That's good to go. Now let's

4:06:24

make sure the S the headers are set good

4:06:27

with the new domain. This will look a

4:06:29

little less goofy as well once you have

4:06:31

like like an actual business. It just

4:06:32

says my name twice. It'll be like your

4:06:34

name at mail.youdommain.com.

4:06:37

And then all you have to do now is I

4:06:39

believe go to domain configuration and

4:06:41

select it for all of them. Now all the

4:06:43

emails are going to get sent from this

4:06:44

new domain and the deliverability will

4:06:46

be much better. So we'll set all these

4:06:48

just like so. Now that's all you really

4:06:51

have to do here. You can warm up your

4:06:52

email as well which it'll have you do

4:06:54

here um as you send more and more. But

4:06:57

that's pretty much it. We just did all

4:06:58

these steps and now your email

4:06:59

deliverability is way better. So

4:07:01

congratulations. So another thing you

4:07:03

can do as well is if you go to my staff,

4:07:05

which is kind of like the last area of

4:07:06

the settings, you already have yourself

4:07:08

in here as well. But if you want, you

4:07:10

can go ahead and add make sure you can

4:07:12

select your calendar here that you set.

4:07:14

You can even add an email signature as

4:07:15

well. So something that's similar to

4:07:17

this um Owen free course. And this will

4:07:20

be at the bottom of every single email.

4:07:22

Then you can change your email here as

4:07:23

well.

4:07:26

owenfreecourse.com.

4:07:29

owen

4:07:30

owenfreecourse.com. I can't believe I

4:07:32

chose that. And then your phone number,

4:07:34

which whatever it is. Let's say it's

4:07:36

like this.

4:07:39

Perfect. And then city, state. I am

4:07:42

currently in Fort Lauderdale, Florida.

4:07:45

There we go. So, you can basically set

4:07:47

up a signature just like that. And then

4:07:49

you already have full permissions. This

4:07:50

is just saving it. And um yeah,

4:07:53

obviously make sure you're setting the

4:07:54

time the correct time zone as well. So

4:07:56

if you go to like um if you go through

4:07:58

all this user availability, just make

4:08:00

sure you're in the correct time zone

4:08:01

here, which I believe this is the

4:08:03

correct time zone. Let me just check.

4:08:06

Yeah, it is the it's the right time

4:08:08

zone. Perfect. Yep. So you would just

4:08:09

check that and then we already set up

4:08:11

our availability. Um and we have our

4:08:13

conflict calendars already set up here.

4:08:14

It's already good to go. And um yeah,

4:08:16

that's pretty much it there. So also

4:08:18

inside of calendars, if we go outside of

4:08:21

settings now, we can go outside into the

4:08:23

normal part um outside of settings

4:08:26

because we kind of covered pretty much

4:08:27

everything there is to cover in

4:08:28

settings. The main things being the

4:08:30

integrations to collect the you know

4:08:31

connect the calendar, connecting our

4:08:33

domains, the custom values, um the phone

4:08:37

system and a little bit of like

4:08:38

information on like how the phone system

4:08:40

works. Um email services to set up our

4:08:42

you know deliverability make it way

4:08:44

better. the calendar section as well,

4:08:46

which we've covered most of it already.

4:08:48

Um, the my staff to make sure like

4:08:50

everything's dialed in and set good. Um,

4:08:52

and then obviously we go out of

4:08:54

settings. Yeah, we already set up the

4:08:56

calendar. We have the availability here.

4:08:57

And we already have our calendar here as

4:09:00

well. So, you can add your logo, which

4:09:02

honestly if I were you, I'd recommend

4:09:03

adding either your logo or an image of

4:09:05

your face, which you can do here. Um,

4:09:07

and then also everything else. Billing,

4:09:10

no action needed. My profile, no action

4:09:12

needed. Um, business profile is

4:09:14

important. Just make sure once again

4:09:16

you're in the right time zone. That's

4:09:17

the most important thing, which I

4:09:18

believe is like towards the bottom. But

4:09:21

once again, this page like doesn't

4:09:22

really matter, okay? Like you don't need

4:09:23

to fill this stuff out for the agency

4:09:25

account, but I would recommend filling

4:09:26

it out for your client's account just in

4:09:28

case they click on settings and they see

4:09:29

all their information. That's what they

4:09:30

want to see. So, we're done with

4:09:32

settings. Um, like I said, instead of

4:09:35

payments, you will basically add

4:09:37

document and contract templates. You

4:09:40

should already have one in here. If you

4:09:42

don't, then I do have a ton of legal and

4:09:44

agreement templates in this program. So,

4:09:47

we have a bunch of agreement templates

4:09:48

in here that you can use. Um, just like

4:09:50

this one right here. So, this is will

4:09:52

show you like how to fill it out.

4:09:53

Basically, you could send this to AI and

4:09:55

then go through and then fill in all the

4:09:57

information that you need to fill in.

4:09:58

And, um, yeah, we have agreement

4:10:00

templates and what you would do is

4:10:01

basically add those to go high level and

4:10:04

just like this. So, you would upload a

4:10:06

new agreement, press new, upload

4:10:08

existing PDF of a PDF that you already

4:10:09

have. So you can download those as PDFs.

4:10:11

Once you go ahead and do that, you can

4:10:13

open up the actual agreement and add in

4:10:16

all the fillable information that you

4:10:17

need to get, you know, information. And

4:10:20

for example, like with fillable fields,

4:10:21

you would just add like a text field. If

4:10:23

you need them to type in their company

4:10:25

name, then you could just write company

4:10:26

name, just like that. And then if you

4:10:28

need their signature, you can go ahead

4:10:30

and do that there. And then if you need

4:10:31

their full name, you can go ahead and

4:10:33

just type in full name. Perfect. And um

4:10:36

you can do any other places that you

4:10:38

need to. I wouldn't recommend having any

4:10:39

of this. My templates don't have that.

4:10:41

And then you could add it maybe here or

4:10:43

there, wherever you need it. Um, and

4:10:45

then you could save this. You could

4:10:47

click use template when you need to send

4:10:49

an an agreement to clients. And you

4:10:51

could just basically type in a contact

4:10:53

and add a contact to it and it'll send

4:10:55

the agreement to them. So you can click

4:10:56

literally click a client that you want

4:10:58

to send it to and click send and they'll

4:11:00

sign an agreement. That's literally it.

4:11:02

So super simple. No use for docuign

4:11:04

anymore or anything like that. So

4:11:06

there's the options there. Next down the

4:11:08

list, I believe, is opportunities is a

4:11:11

pipeline of like where you can manage

4:11:12

your leads. They'll all go here. Um, all

4:11:14

the automations already set up for this.

4:11:16

And then in the payment section, we

4:11:18

already just went through that.

4:11:19

Everything else is kind of unnecessary.

4:11:22

Uh, AI agents, we can actually set up a

4:11:23

conversational AI agent for our clients,

4:11:26

which there's more details on this in

4:11:27

the course portal. Um, but it's super

4:11:30

simple. Like you can just create a bot

4:11:32

and do a bot just like this and

4:11:34

appointment booking. And you can

4:11:36

activate it by just choosing active and

4:11:38

it will literally just book people into

4:11:40

appointments. So, super simple. Um, and

4:11:43

you can give it more information about

4:11:45

like your company and what you do inside

4:11:46

of marketing as well. There's trigger

4:11:49

links and there's a lot of things that

4:11:50

you can do that are pretty valuable, but

4:11:51

nothing that we'll touch on today. Uh,

4:11:54

automation.

4:11:56

Automation is really powerful. Okay?

4:11:57

Like I have the best automations in here

4:12:00

for your clients. Like a ton of stuff,

4:12:02

right? Like if you go in here to like

4:12:04

the snapshot, like it is the most

4:12:07

powerful snapshot ever. Even just the

4:12:09

appointment book stuff is just like the

4:12:11

best reminders two days before SMS like

4:12:14

all all of this stuff. Appointment

4:12:16

surveys as well like with trigger links

4:12:19

to see like what happened to the

4:12:20

appointment so you can get the data

4:12:21

because a lot of people are like, "Oh,

4:12:23

how do we track if there's shown

4:12:24

appointments for our clients?" Well,

4:12:26

they will fill out a survey that looks

4:12:27

just like this, right? So all those

4:12:29

systems are here inside of the snapshot.

4:12:31

all the new lead notifications when a

4:12:32

new lead comes in for our clients. Um,

4:12:35

all the stuff that's like, oh, here, um,

4:12:37

we'll get you like, what do you need

4:12:39

from the service? Like, what do you need

4:12:40

from the company? Um, emails, thanks for

4:12:44

showing interest. Like, all this stuff

4:12:45

is already built out, okay? You don't

4:12:46

even need to worry about it and touch

4:12:47

it. It's taken me years to build this

4:12:49

stuff, but obviously it's free. Um, if

4:12:51

you get this bonus here. So, yep, the

4:12:54

automations are super powerful. There's,

4:12:56

you know, triggers and actions. So, the

4:12:58

triggers are at the top just like this.

4:13:00

So, when a survey is submitted, someone

4:13:02

becomes a lead, which I'll break down

4:13:03

the survey soon. And then there's the

4:13:05

lead uh automations here. And this is

4:13:07

for your clients. And then if you go to

4:13:09

the agency one that we have set up,

4:13:10

which is actually called owned course,

4:13:13

um these are what you should have in

4:13:15

here already right now.

4:13:17

So, to set these up, you want to make

4:13:19

sure that it's in the right calendar,

4:13:21

which it is, but it'll basically say um

4:13:24

notifications and SMS messages to your

4:13:26

clients in the automations. The only one

4:13:29

that you need to edit out of all of

4:13:30

them, out of all these automations,

4:13:32

there's one message. This trust email

4:13:34

right here says complete yourself. Um,

4:13:37

why should I trust why should I trust

4:13:38

you? Well, you shouldn't. And then

4:13:40

explain your story. Okay. Everything

4:13:42

else is completely good. Like a message

4:13:44

that says good to hop on at 43 minutes.

4:13:46

And then it sends them the meeting link,

4:13:48

right? And the meeting link is auto set

4:13:50

with the calendar. So like all this

4:13:52

stuff is built out for you. All these

4:13:53

automations. All you have to do to

4:13:55

change them is do that one email and

4:13:58

then that's pretty much it. Like that's

4:14:00

pretty much it and you're good to go.

4:14:02

Now in under automations we have the

4:14:04

sites. So this is where we have the

4:14:05

funnels. Now we have a Facebook ads

4:14:07

funnel template. Um this is a template

4:14:10

that's worked really well for me. Um,

4:14:12

you can put your survey here and

4:14:13

testimonials when you run ads for

4:14:15

yourself and put the traffic to this

4:14:16

page or which what I'm going to set up

4:14:19

with you right now is a funnel that you

4:14:22

can use right now. So, let's go ahead

4:14:25

and start editing this. Basically, you

4:14:27

would put your logo here. So, you could

4:14:29

press this button here and add your

4:14:30

specific logo and upload it. And you can

4:14:33

basically type in whatever copy or

4:14:34

information you want. Apply now. Now,

4:14:37

you can either have this go to a survey.

4:14:39

Right now we have this going to the next

4:14:42

step which the next step in this is the

4:14:44

calendar. So what we can actually do is

4:14:46

have this be an open popup and this will

4:14:49

basically open this popup that looks

4:14:50

just like this. Book your call um with

4:14:54

you know your name to see if we can help

4:14:56

you scale your business on a zero risk

4:14:58

basis. And then this could be simply

4:15:00

just put the calendar in right here that

4:15:02

we already have

4:15:04

just like that. And that's like a good

4:15:07

example of like how we can kind of use

4:15:08

this. And then we can have it be um and

4:15:11

make sure also to change the SEO data.

4:15:13

So if I were to full screen this for a

4:15:14

second, you can add your social proof

4:15:17

under here if you have any. Um if not,

4:15:19

you can make a video about like what you

4:15:21

do and how you offer it, which also I

4:15:23

have a video on like how to set up a

4:15:24

VSSL, which I'll probably put in this um

4:15:27

in this video. And um yeah, you could

4:15:30

basically set up these pages to look how

4:15:32

you want. Like I've got um for example

4:15:34

I've got one that looks just like this.

4:15:36

Uh I believe it's like Owen.

4:15:39

What is it?

4:15:42

Yeah. Homewise. Owen runs. So like you

4:15:44

can set up you can set up your pages to

4:15:46

look however you want them with

4:15:47

testimonials and whatever it is.

4:15:49

>> Um this is through levelable but I would

4:15:51

recommend doing it high level now

4:15:53

because it's much simpler for you

4:15:55

especially in the beginning. So you

4:15:56

would add your logo, add a headline that

4:15:58

looks convincing, and obviously use the

4:16:00

stuff from Meta Ads Mastery like

4:16:01

improving landing page CTR to improve

4:16:04

your landing page and make it as good as

4:16:05

possible. Right? So there's that page,

4:16:08

there's the strategy call calendar page,

4:16:10

um, which you can change the wording

4:16:11

here if you want. Um, you'd put the

4:16:14

calendar here and then use action from

4:16:16

calendar builder. What's cool is that

4:16:18

the custom value has it set to the

4:16:20

slashbook page, right? All right. And

4:16:22

the SL booked page will be a bit page

4:16:24

ideally with proof um about you,

4:16:27

information about you, and you will

4:16:28

basically build these out to look um

4:16:30

like your company and your information

4:16:32

to get people interested about booking a

4:16:34

call. Then what happens is like whether

4:16:36

you book it with cold SMS or cold

4:16:38

calling, whatever it is, most people

4:16:40

will see this /ooked page. Okay? And if

4:16:43

you decide to book someone in, then

4:16:45

they'll see this page and decide whether

4:16:46

or not they want to show up to the call.

4:16:48

So, that's how these kind of funnels

4:16:50

work and why they're extremely important

4:16:52

and you need to start going in

4:16:54

customizing, having some fun with it,

4:16:55

build it out, maybe even speak to GHL

4:16:57

support if you need some help with it.

4:16:58

Um, you can always start a Zoom call

4:16:59

with them. They're really good about

4:17:00

that. And, um, yeah, then you also have

4:17:02

the testimonials page as well. All of

4:17:04

you that have my snapshot have this page

4:17:06

of just like testimonials of job wins.

4:17:08

Um, and you can make stuff similar to

4:17:11

this. And as you see, our email is up

4:17:12

here from the custom values and your

4:17:14

logo. You can also add it here as well.

4:17:17

your SEO data as well is something that

4:17:19

you want to think about because the

4:17:20

agency website for example, if you click

4:17:23

on these buttons up here, just go

4:17:24

through all these to make sure they're

4:17:26

good. But right here, if we click on

4:17:28

SEO, this is what our page is going to

4:17:30

be called. Right? Right now, it's going

4:17:32

to be called whatever we set our custom

4:17:33

value agency name to be, which is just

4:17:35

fine. But also, you might want to add a

4:17:37

logo um and change it to be something

4:17:39

else so it doesn't say your logo here

4:17:41

when someone looks you up on Google. Um,

4:17:44

but yeah, you want to just go through,

4:17:45

fix these funnels up, make them yours,

4:17:48

and uh, yeah, super simple. So, that's

4:17:52

kind of the overall process. Now, if I

4:17:53

were a lead, um, I would basically click

4:17:56

on this page, see your logo, your

4:17:58

headlines, your stuff, maybe even a

4:18:00

video about what you do. If not, no

4:18:01

worries. And then they'll basically

4:18:03

apply now. They can book an appointment

4:18:04

with you if you're interested about your

4:18:06

services. Type in their information. Um,

4:18:11

right, just like this.

4:18:15

yearly turnover revenue. Perfect. So,

4:18:17

they can go ahead and schedule an

4:18:19

appointment and then they'll get

4:18:20

redirected to the postbooking page to

4:18:22

see like more about what your company

4:18:24

does. I would make your page look a

4:18:26

little bit better. For example, mine

4:18:28

right now looks like this, I believe.

4:18:31

Um, pre-recall, I think it's called.

4:18:35

Yeah, learn how companies are closing an

4:18:36

extra x amount of jobs. And then just a

4:18:39

bunch of proof. So, that's what I have

4:18:41

set up currently. So, you can copy this,

4:18:43

mimic it however you'd like. This is the

4:18:45

template that you get when you get my

4:18:46

snapshot with a bunch of there is proof

4:18:48

here as well. Um, and yeah, that's

4:18:52

that's that. It's good to go. It's super

4:18:54

simple. And that is how it works. So, it

4:18:56

got redirected to this page. And now, if

4:18:58

we check as well, the automation's

4:18:59

probably triggered. And it probably sent

4:19:02

one a message to Owen saying, "Hey, as a

4:19:04

reminder, your call is set for this

4:19:05

time. Watch this page for proof. Here's

4:19:08

the meeting link to join." And then add

4:19:10

it to your calendar here. So you can

4:19:12

literally add the meeting to your

4:19:13

calendar just like that. Pretty cool.

4:19:16

All this stuff is already built out.

4:19:17

There's a link to the page which is the

4:19:19

Google Meet link that we set up. And if

4:19:20

you look at like the owen@gmail.com or

4:19:22

whatever link, you know, email that we

4:19:24

booked it with, it also gets sent to

4:19:25

their email. So action required just

4:19:28

like that. Obviously the email I sent it

4:19:30

to you doesn't exist. So that's not

4:19:32

real. Um same with the phone number. So

4:19:35

um and also this message would normally

4:19:37

not send through SMS if we don't have it

4:19:39

ATP verified yet. But if you want to

4:19:42

learn how to get ATP verified, you can

4:19:43

watch the resource that's in this course

4:19:45

portal which should be around 1.3 here.

4:19:48

So yeah, that's pretty much majority of

4:19:50

the go highle setup. Um I appreciate you

4:19:53

that hopefully this was like enough

4:19:54

fundamental information. If you want to

4:19:56

know how to like change the forms and

4:19:57

stuff of like how you know when someone

4:19:58

booked an appointment that is in this

4:20:00

form right here. So you can check it

4:20:02

out. Strategy call form. This is the one

4:20:04

that we use. So you can change this to

4:20:06

say like, you know, ask whatever you

4:20:08

want. And this is where the custom

4:20:09

values come into play. This is a custom

4:20:11

field right here. So if you decide you

4:20:13

want to add, you know, a special

4:20:15

question, you could just add a special

4:20:16

question. Um, you could do like a

4:20:18

multiple drop down or a radio question

4:20:20

or a select. There's a lot to figure out

4:20:22

here, but this is where I mean like this

4:20:23

is the learning curve, right? This is

4:20:24

what you have to figure out. So yeah,

4:20:27

just a quick overview. We have the

4:20:29

conversations calendars. Um, you should

4:20:31

now have a funnel set up. You should

4:20:32

have a name. You should have like a

4:20:34

logo, a domain, a Google calendar, uh my

4:20:37

gosh, what else? Like I feel like

4:20:38

everything automation setup, custom

4:20:40

value setup, trust pilot, like like

4:20:43

proof even like everything, right? So, I

4:20:45

hope you enjoyed the go high level

4:20:47

video. If you want more information on

4:20:48

go highle, uh I have plenty of other

4:20:50

videos on my channel and also there's a

4:20:52

lot of information specifically here. If

4:20:54

you want to see how I make a winning

4:20:55

VSSL, it's also it'll be in this video.

4:20:57

And um yeah, once again, if you want

4:21:00

access to all this stuff and all this

4:21:01

bonus, as I said, feel free to start an

4:21:04

extended free trial or upgrade your

4:21:06

current trial to get access to this

4:21:08

stuff, even a one-on-one call if you

4:21:10

upgrade. Um, and you'll get an email to

4:21:13

explain how that works. So, yep, I

4:21:15

appreciate you for watching the Go Hilo

4:21:16

video and I will see you in the next

4:21:18

one. Hey everyone, it's Owen Resund and

4:21:20

welcome to this short video on how to

4:21:22

make a winning VSSL. This could be a

4:21:24

pre-all VSSL or a homepage VSSL, either

4:21:26

or. Now, currently on my landing page,

4:21:28

it might look different in the future. I

4:21:29

currently have a homepage VSSL that

4:21:31

looks something like this. I'll play it

4:21:32

for you in a second. And then also a

4:21:34

pre-all VSSL that looks like this.

4:21:39

So, I'm going to quickly show you how to

4:21:41

make these, but first, let me go ahead

4:21:42

and play them for you so you can see

4:21:44

like what we're trying to accomplish

4:21:45

here. If you run a roofing, HVAC,

4:21:47

painting, concrete, or any other kind of

4:21:49

home improvement business, and you've

4:21:50

thrown tons of money at Angie, Home

4:21:52

Advisor, expecting to get more jobs

4:21:54

ultimately been burned, or you've thrown

4:21:56

tons of money at an agency that

4:21:57

disappeared after a couple months, this

4:21:59

video is for you. I'm going to show you

4:22:01

how you can get tons of jobs booked onto

4:22:03

your calendar where you literally only

4:22:05

pay when you sit down with a homeowner

4:22:07

at the kitchen table. Okay? No

4:22:09

retainers, no ad spend, no paying for

4:22:11

every lead that ghosts you. I literally

4:22:13

take all of the risk. And before I say

4:22:15

anything else, I want to show you three

4:22:17

real contractors with real numbers. And

4:22:19

yes, you can call every single one of

4:22:21

them yourself. Number one is Brian at

4:22:23

SEC Roofing in Savannah, Georgia. Yes,

4:22:26

you can literally look up the company.

4:22:27

Over the last 2 years, we've gotten them

4:22:28

more than 900 qualified leads. And yes,

4:22:31

you can call them and ask about Owen.

4:22:33

Number two is SURL at StormPros VA and

4:22:35

Mo. In 14 months, we took them from 135K

4:22:38

a year to 300K a year with the same

4:22:40

business, same crew. We just got the

4:22:42

right homeowners in front of them.

4:22:43

Number three, DJK Restoration in

4:22:44

Atlanta. Another long-term partner that

4:22:46

we've been with for years. Notice none

4:22:48

of those are one month flings, okay?

4:22:50

I've worked with these guys for two plus

4:22:51

years, and that's the whole point. I'm

4:22:53

not looking for a quick win. In fact,

4:22:55

I'm looking for one company in your area

4:22:57

that I can grow with for the long haul.

4:22:59

Here's a quick background because you

4:23:00

honestly should know who you might be

4:23:02

working with. My name's Owen. Um, I'm a

4:23:04

pretty cool guy. I'm 20. I dropped out

4:23:06

of school to build this and I've

4:23:08

literally spent every waking moment of

4:23:09

the last 2 years getting good at one

4:23:11

thing and one thing only. Running ads

4:23:13

for local businesses. I am so damn good

4:23:16

at getting your business in front of

4:23:18

homeowners that actually want to buy.

4:23:19

I'll run the ads myself. I'll do all the

4:23:21

research. I'll figure out what's working

4:23:22

in your area specifically. And like I

4:23:25

will make sure that we can work together

4:23:26

for a long-term partnership and it's

4:23:28

profitable for both of us. I take every

4:23:30

call myself. There's no account manager,

4:23:31

no call center BS, no offshore team that

4:23:34

has Indian accents. like it's literally

4:23:35

just me. Now, here's the thing that most

4:23:37

contractors get wrong. You don't need

4:23:39

more leads. You've had enough leads. You

4:23:42

need sitdown conversations with

4:23:44

homeowners at the kitchen table where

4:23:46

you can tell them about your services.

4:23:48

So, here's how I work and why it's so

4:23:50

different. Now, I front the ad spend and

4:23:51

take all of the risk. I run all the

4:23:53

campaigns on my end and my system

4:23:54

qualifies every single person before

4:23:56

they ever have a chance to hit your

4:23:58

calendar. So, by the time that you

4:24:00

actually see their contact information

4:24:01

and give them a call to confirm the

4:24:03

appointment, they already know who you

4:24:04

are. They know what you sell, and more

4:24:06

importantly, they're warmed up and ready

4:24:07

for the appointment. And once again, you

4:24:09

only pay when they actually show up. But

4:24:11

I'll be straight up and honest with you,

4:24:12

okay? I'm not the cheapest option out

4:24:13

there. There are guys who will run ads

4:24:15

for a few hundred bucks for you and then

4:24:16

just disappear in a couple months. And

4:24:18

the truth is that that's not me. You

4:24:20

know, I charge what I charge because

4:24:21

I've done this for years. I have the

4:24:23

social proof backing it up and yes, you

4:24:24

can literally call the companies and ask

4:24:25

about me. My clients stay for years and

4:24:27

I only win when you win. And think about

4:24:29

that for a second. Like, if I only get

4:24:31

paid when a real homeowner shows up to

4:24:33

your table. My incentive is exactly the

4:24:35

same as yours, right? I don't make a

4:24:37

dime sending you junk. I make money

4:24:39

filling your calendar with people who

4:24:41

are actually ready to buy. And look, I

4:24:43

get it. You've probably heard 100

4:24:44

pitches just like this. You know, in

4:24:45

some agency, promised the world, took

4:24:47

your 3K a month retainer or however much

4:24:49

they charged you, ghosted you the second

4:24:51

that the check cleared. You've been

4:24:52

burnt, okay? Maybe more than once. And

4:24:54

that's exactly why I put my clients real

4:24:57

numbers in front of you for you to call

4:24:59

them. I'm not asking you to trust me.

4:25:01

I'm asking you to verify me. So, all I

4:25:02

want for you is to book a call down

4:25:04

below. And this is not a sales pitch by

4:25:06

any means, okay? It's literally just a

4:25:07

conversation to see if it's a good fit

4:25:09

to work together. Okay? I'm going to

4:25:10

look at your market, your service area,

4:25:11

your numbers, and I'll tell you whether

4:25:13

or not I think I can actually help you.

4:25:15

If I can't, I'll say so on the call, and

4:25:17

we won't waste any of each other's time.

4:25:18

But if we can, then we'll move together.

4:25:20

And honestly, like if you want

4:25:21

references, I'll hand you over my

4:25:23

client's numbers right there on the

4:25:24

call. So to book, just fill out the form

4:25:25

down below and grab a time. And that's

4:25:28

pretty much it. So business owner to

4:25:29

business owner, let's uh let's see if

4:25:31

this is a good fit. So we'll talk soon.

4:25:32

So that is right there um the VSSL for

4:25:36

the homepage. Now, let me show you the

4:25:37

VSSL for the pre-all. And the pre-all

4:25:39

VSSL is usually a little bit different.

4:25:40

It's usually more proof oriented, more

4:25:42

personal, and has a little bit more

4:25:43

information about like what you do. And

4:25:45

I will show you how to make both of

4:25:46

these in this video today. Here's how

4:25:47

home improvement contractors are closing

4:25:49

hundreds of thousands of dollars of new

4:25:50

cash solely from my system from getting

4:25:53

more sitdown appointments with the right

4:25:55

types of homeowners. Brian from Asc

4:25:57

Roofing, 24 months working with us. 923

4:26:00

qualified leads generated. Here's the

4:26:01

exact proof. Sirill from Storm Pros VA

4:26:04

went from 135K a year to 380K a year in

4:26:07

14 months, even in a competitive market.

4:26:10

And on the call, I will put you on the

4:26:11

phone with any of them. Okay? I'm not

4:26:13

asking for you to trust me. I'm asking

4:26:14

for you to verify me. Now, here are some

4:26:16

more screenshots from client results as

4:26:18

well as client pipelines. Okay, tons of

4:26:21

results, lots of good screenshots, all

4:26:23

that. Now, here is also the average

4:26:25

calendar on what most of my clients

4:26:27

calendars look like. Okay, completely

4:26:30

full of roof inspections and estimates

4:26:32

and only getting charged when they

4:26:33

actually sit down with a homeowner at

4:26:34

the kitchen table. Now, it's very nice

4:26:36

to meet you. Like I said in the other

4:26:38

video, I'm 20 years old. I dropped out

4:26:40

of school to build this. I love burgers.

4:26:42

I love American food, unfortunately. Um,

4:26:45

I'm very handsome as you can tell. More

4:26:47

importantly though, I do a lot of

4:26:48

research for these calls, okay? Like I

4:26:49

will do at least an hour of research

4:26:51

into your company into what you guys are

4:26:52

currently doing and just like learn as

4:26:54

much as I can about what you guys are

4:26:55

doing online as it is. And you know, I

4:26:58

do a lot of research, so please show up.

4:27:00

It's kind of annoying when I get a lot

4:27:01

of these guys booking these calls and

4:27:04

don't show up after I put in, you know,

4:27:06

an hour already of research and I

4:27:07

prepared something for you. So yeah,

4:27:10

just please show up to the call and um

4:27:12

honor your words. So, I built a paper

4:27:14

shown model because the retainer model

4:27:15

that I ran felt crooked. I used to run,

4:27:17

you know, the typical REM retainer

4:27:19

agency when my product wasn't that good

4:27:20

a while ago. And the truth is is that

4:27:23

the contractor should never carry the

4:27:24

risk in the situation because I'm the

4:27:26

one making the claims. Okay? So, I

4:27:27

should be carrying all the risk and that

4:27:29

is why I pay for ad spend and only

4:27:30

charge when you sit down with a prospect

4:27:32

at the kitchen table. Now, to actually

4:27:34

break down how this works, we will get

4:27:35

buyers on your calendar and not leads in

4:27:37

a spreadsheet. We will run all of the

4:27:38

ads on our own accounts that are already

4:27:40

warmed up and ready to go or we can run

4:27:42

them on your profile if you want to

4:27:43

boost your engagement and also improve

4:27:45

your brand awareness. Two, we will

4:27:47

qualify them with a customuilt form to

4:27:49

go through the entire process. All you

4:27:51

have to do is to call and confirm the

4:27:52

actual appointment and you will just

4:27:54

quote them and close them. It's as easy

4:27:55

as that. Now, you only pay when a

4:27:58

homeowner actually shows up. Okay?

4:27:59

There's no retainers, there's no ad

4:28:00

spend, and there's no shared leads

4:28:02

whatsoever. Everything is exclusive to

4:28:03

your company. And by the way, this call

4:28:05

is not some kind of sales call or pitch,

4:28:07

okay? It's simply just a 20 to 30 minute

4:28:09

call where we're simply going to see if

4:28:11

it's a good fit for us to work together.

4:28:12

If it's not, I'll tell you, and if it

4:28:14

is, then I will extend you some kind of

4:28:16

partnership offer. So, here's how to

4:28:17

actually join the call and make sure

4:28:18

that it's actually confirmed. So, if you

4:28:21

just scroll down on this page that

4:28:22

you're on right now, you can confirm the

4:28:23

call in two steps. Number one, open up

4:28:25

the confirmation email from Owen Rens.

4:28:27

You should see your meeting

4:28:28

confirmation, dear, your name. Thanks

4:28:29

for taking your time to sit down.

4:28:31

including it will also include the link

4:28:32

to the page that you're currently on

4:28:34

right now and some more details about

4:28:35

what we do. We'll send some automated

4:28:37

reminders to you as well as some more

4:28:38

information about our company, what

4:28:39

we've done, and more importantly some

4:28:41

social proof as well so you can show up

4:28:42

to the call prepared. Number two, accept

4:28:44

the Google calendar invite. So you will

4:28:45

get a separate Google calendar invite

4:28:47

that says add to calendar and it says

4:28:49

invitation blah blah blah strategy call,

4:28:51

whatever it is. All you have to do is

4:28:52

click add to calendar and click yes, you

4:28:54

will be attending and that is how you

4:28:56

will confirm. And you can also respond

4:28:58

yes in all caps to our text messages

4:29:00

that we send you as well. How to join.

4:29:01

Like I said, the Google Meet will be in

4:29:03

there. And if you need to reschedule,

4:29:04

feel free to reach out to the number

4:29:05

that I texted you. You should have

4:29:06

gotten a text that looks something like

4:29:08

this. Hey, your appointment is booked.

4:29:09

It's nice to meet you. Let me send you

4:29:10

some more information about what we do.

4:29:11

So that's the text message you should

4:29:12

have gotten. Again, join the meeting by

4:29:14

using the Google Meet link that you get

4:29:16

within the emails as well as the text

4:29:18

messages. I'll just stay in contact with

4:29:19

you, send a bunch of reminders to make

4:29:20

sure you're good to go. And yeah, I look

4:29:22

forward to meeting you and I will see

4:29:23

you on the call. So that was the pre-all

4:29:25

VSSL. The front page VSSL is optional

4:29:27

obviously, but because I had a lot of

4:29:29

information in the front page VSSL, I

4:29:30

made the pre-all VSSL a little bit

4:29:32

shorter and simpler. Uh, so this is what

4:29:35

I made. Now, if you need any help with

4:29:37

this type of stuff, you can just do a

4:29:38

test booking as if you were you

4:29:39

screenshot it and send it to Lovable and

4:29:41

just tell it to make it for you. It's

4:29:43

super super simple. And other than that,

4:29:46

we have a winning VSSL script I have for

4:29:48

you that's in the description of this

4:29:50

video. This is the script that I used in

4:29:53

this video. Exactly. change the proof,

4:29:55

change the social proof because this

4:29:56

obviously isn't your social proof. And

4:29:59

this is the exact script that I used.

4:30:00

You can use it, make a copy of it, and

4:30:02

make something of your own. Then once

4:30:04

you actually have the script and you can

4:30:06

just talk to Claude on making it better,

4:30:07

whatever it is, that's what I did. You

4:30:09

just simply need to record it. You can

4:30:10

record it with your phone in any kind of

4:30:12

environment. Super simple. And once it's

4:30:15

recorded and you have it recorded and

4:30:16

it's all good to go, open up some kind

4:30:18

of editing software. And I use Da Vinci

4:30:20

Resolve. Here's a little bit of the

4:30:21

backend scenes of like how this looks.

4:30:23

My footage naturally with my camera

4:30:25

comes in like this. It comes in an S-

4:30:27

log. It looks like that. So, I go ahead

4:30:29

and do the honor of color grading it to

4:30:31

make it look a little better using a L

4:30:32

that I paid for. Um, I'm assuming you

4:30:34

don't have an expensive camera, so you

4:30:35

don't need to worry about this type of

4:30:36

stuff. But, basically, I added a little

4:30:37

bit of a dynamic zoom in the beginning.

4:30:39

So, to do that, I turn on dynamic zoom

4:30:41

in this clip. See how it's turned off

4:30:42

here? Turned on here. And I made the

4:30:44

ease in and out. And then I set dynamics

4:30:45

to zoom up here. So, basically, it does

4:30:47

this. If you want to roof that little

4:30:49

dynamic zoom, it's optional. Um I have

4:30:52

cutting here and there. So like

4:30:53

throughout throughout the video you can

4:30:55

whatever you can splice it which I do

4:30:56

like commandB and it splits it and then

4:30:59

you can you know remove sections that

4:31:00

you don't want to be in the video. Um

4:31:04

here right here of jobs booked on how

4:31:06

you can get tons of jobs booked onto

4:31:08

your calendar. Super simple. I just go

4:31:10

through the video yourself. Number one

4:31:12

is these right here are just screenshots

4:31:14

that loable made. So I just gave it like

4:31:16

information and it basically made these

4:31:18

proof slideshows. It's super simple. I

4:31:20

just screenshotted it and then I put it

4:31:21

the screenshot right here in the video.

4:31:24

And once again, you only pay when they

4:31:25

act that that's not me. You know, I

4:31:27

charge when I and these clean cuts are

4:31:29

throughout it. And then that's it. So

4:31:31

once this is done and it's all edited

4:31:33

together, make sure you have a clean

4:31:34

background, ideally not your bed in the

4:31:35

background. Then what you could do is

4:31:37

export this. And then what I did is I

4:31:39

put this into Cap Cut

4:31:42

in Cap Cut. And then basically all I did

4:31:44

for the VSSL is say captions and I

4:31:48

clicked on the templates and then I

4:31:50

clicked on the glowy yellow one which

4:31:52

was I mean you don't have to have the

4:31:54

exact same captions as me. Like it truly

4:31:56

doesn't matter just as long as it's

4:31:57

engaging in some way. Yeah, I don't see

4:31:59

the one that I picked but it was just

4:32:00

like a glowy yellow one. So and I just

4:32:03

click click the caption and click

4:32:04

generate. And that's all I did. And then

4:32:05

I download it and my VSSL is done. So

4:32:07

what I did to host it is I put it into

4:32:09

Vidalytics. So, Vidalytics is an

4:32:11

analytics software that you can do to

4:32:13

host your VSSLs. Um, it looks just like

4:32:15

this. So, I have control radius pretty

4:32:17

low. Um, opacity levels pretty low.

4:32:20

Controls, these are the settings. Seek

4:32:23

bar. These I have the rapid engage seek

4:32:25

bar. So, it like speeds up throughout

4:32:26

and then slows down towards the end. So,

4:32:28

it looks like it's going through it

4:32:29

faster than it actually is, which is

4:32:30

smart. Then I have the classic look

4:32:33

playback um all view settings. And then

4:32:35

marketing, I have it as a video here.

4:32:37

So, I went ahead and just embed and

4:32:38

share that, copy this code and send it

4:32:40

to Lovable. So, it's the same thing for

4:32:42

the pre-all VSSL um as the normal VSSL.

4:32:44

So, obviously we have the normal one

4:32:46

here and then we have the pre-all over

4:32:48

here. So, the pre-call VSSL is literally

4:32:50

just me. It's a clipping mask on me. You

4:32:52

could do a loom video if you want or

4:32:54

just crop yourself in the corner.

4:32:57

>> And then it's all it is is a screen

4:32:58

recording of me going through a

4:32:59

slideshow. If you want the exact

4:33:01

slideshow that I use in this video, you

4:33:03

can go to homeweis.enzle.com/bsl,

4:33:04

onzel.com/vsl

4:33:06

which I'll also put in the resource

4:33:07

section of this video. Then here is the

4:33:10

slideshow. All you have to do is

4:33:11

literally screenshot this and ask it to

4:33:13

remake something similar. You can um I

4:33:16

would definitely not recommend doing the

4:33:17

exact same. Don't do the exact color

4:33:18

schemes. Make it your own. Okay,

4:33:20

copycats or just they're going to die.

4:33:22

You know, it's like over the long term

4:33:24

you need to learn how to iterate and

4:33:25

learn how to do this stuff yourself. So

4:33:27

this is what I made. I have some proof

4:33:28

on here. Super simple. And you do the

4:33:31

same thing with Da Vinci there editing

4:33:33

wise for the pre-all VSSL. Um, it's

4:33:36

literally just me going through a

4:33:37

slideshow. Okay, that's all it is. And I

4:33:41

cut it to using my phone.

4:33:44

Something like this.

4:33:45

>> Okay, so it's just a full screen

4:33:46

instead. And then you can just export

4:33:48

this. Once again, you could have

4:33:49

captions for this. I chose to not have

4:33:51

captions because it's a slideshow. And

4:33:53

then once you're done with that, you can

4:33:54

upload it to Vidalytics as well and do

4:33:56

the same exact thing as you did with the

4:33:57

other one. Same exact settings. I'm

4:33:59

actually going to make the opacity level

4:34:00

a little bit higher because it's kind of

4:34:03

hard to see. There we go. And then you

4:34:05

can just simply embed this again similar

4:34:07

to the other one and put it into

4:34:08

lovable. Ask it and be like, "Here's the

4:34:09

VSSLs. Plop them in." Okay, that is how

4:34:12

you record a profitable good VSSL um

4:34:15

that I've gotten major success with. Do

4:34:18

as best as you can on camera. I know

4:34:19

it's probably new for some of you.

4:34:21

That's just fine. If you need the VSSL

4:34:22

script or the links to my funnels, um

4:34:24

they are in the resource resource

4:34:26

section in this video. So, I hope you

4:34:28

enjoyed and I will see you in the next

4:34:29

one. Hey everyone, it's On Rensland and

4:34:31

welcome to Facebook page setup and

4:34:33

account warm-up. Now, if you already

4:34:35

have a Facebook page for your business

4:34:37

or even for your clients, still watch

4:34:39

this video because I'm going to show you

4:34:40

how to do an engagement campaign to warm

4:34:42

up your account and get thousands of

4:34:43

followers insanely fast. So, first

4:34:46

things first is you need to create a

4:34:48

business page if you plan on ever

4:34:49

running ads or even just to have a

4:34:51

better brand. What I would recommend

4:34:53

doing is obviously you would make a page

4:34:56

off of your account because that's what

4:34:57

this is. This is a business page, not an

4:34:59

account. You would go to

4:35:00

facebook.com/pages and create a new

4:35:01

page. Now, be careful that you don't

4:35:03

create an ad account right after you

4:35:05

make this page um or, you know, after

4:35:07

you make a business portfolio under this

4:35:08

page because, you know, they'll get

4:35:10

restricted if you make things too

4:35:11

quickly. What I would actually recommend

4:35:13

is I would make it a personal name. Now,

4:35:17

this is something that I've done because

4:35:18

it works really well in my niche, and

4:35:20

this is largely dependent on your niche,

4:35:21

right? If you're working in the medical

4:35:22

space, in the medical industry, like you

4:35:24

probably want to be seen as a bigger

4:35:26

company, so you probably don't want to

4:35:27

do this. But if you're working in home

4:35:29

improvement like I am, you can create a

4:35:31

page that looks something like this.

4:35:33

This is a business page with my first

4:35:34

name and last name. Okay. Now, the

4:35:38

reason why I do this is because I can

4:35:39

run ads and it'll be under this page.

4:35:41

So, they'll see Owen Rensland and a

4:35:43

picture of me smiling. Obviously, it's

4:35:45

AI created. It looks kind of hideous,

4:35:47

but they will basically trust you more

4:35:49

because instead of being a giant company

4:35:51

that, you know, has worked with a bunch

4:35:52

of agencies, you're just a one-man band.

4:35:54

And honestly, for some reason,

4:35:56

contractors tend to trust that more

4:35:57

because they want to work with a person

4:35:59

and not a company, right? They want to

4:36:00

partner in this. Um, but this is largely

4:36:03

dependent obviously on the niche that

4:36:04

you're in. So, keep that in mind. This

4:36:05

might not work. You might want to make

4:36:07

this your agency name, okay? And logos,

4:36:09

pictures everywhere. I should do more

4:36:10

posts in the in my niche, but I'm not.

4:36:13

It's just fine. But I do have a good

4:36:14

amount of followers and I could increase

4:36:16

this at any time if I want. But it's

4:36:18

just enough to be, you know, fine. Now,

4:36:21

I do recommend posting content, etc.,

4:36:23

but make a business page to run your

4:36:25

ads. Either your agency name with your

4:36:27

logo or personal like I have here. I

4:36:29

have both of them set up. So, the client

4:36:31

business page is something that you can

4:36:33

create as well. A good example is Home

4:36:35

SolutionsUSA. So, this is an account

4:36:36

that I have to basically run some

4:36:38

clients ads off of. And obviously this

4:36:40

is a test account for this video and for

4:36:41

the last couple of weeks of me, you

4:36:43

know, doing a challenge. But besides the

4:36:45

point, um, this is an example about what

4:36:47

you want to create. Don't copy it, okay?

4:36:49

Don't call it yours Home Solutions USA

4:36:51

and do a picture of, you know, USA

4:36:52

Colors. Be creative, you know, make it

4:36:55

unique. Go on to Claude and ask it

4:36:58

different names. You could do like you

4:36:59

could literally call it connecting

4:37:00

homeowners or you can call it home

4:37:02

improvement or you can call it, you

4:37:05

know, jobs for jobs for homeowners or,

4:37:08

you know, just something like that. You

4:37:10

can really just make it super simple.

4:37:12

Um, and make it just basic like this.

4:37:14

Don't worry about this post. It was just

4:37:16

a test. Um, this right here is some

4:37:18

basic channel art that's made with

4:37:19

Claude as well or not Claude, but

4:37:21

Higsfield as well as this logo. Super

4:37:23

basic. And this is where you can run

4:37:24

clients ads off of. But more

4:37:26

importantly, you want to do this because

4:37:28

I've made pa Facebook pages for clients

4:37:30

on their behalfs and didn't do

4:37:31

engagement campaigns. And yes, the ads

4:37:33

did okay, but they didn't do insane.

4:37:36

They did, you know, decent. And the

4:37:38

truth is is that if you warm up these

4:37:39

engagement, like these Facebook pages

4:37:41

with the engagement campaign I'm about

4:37:42

to show you, like you will get so much

4:37:44

better results because Facebook will

4:37:45

push out your stuff, you'll get lower

4:37:46

CPMs and you'll ultimately just get

4:37:48

better results. So, what I would

4:37:49

recommend you do is run an engagement

4:37:51

campaign that looks just like this.

4:37:54

Okay, this looks crazy. So before you,

4:37:56

you know, um, call me insane, this works

4:38:00

extremely well. And let me break down

4:38:01

the campaign and show you how I built

4:38:02

it. Okay, so this right here is the

4:38:04

engagement campaign that I made. Now,

4:38:06

the when you create it, it is an

4:38:08

engagement campaign. All right, it's not

4:38:10

leads. It's not audience or awareness or

4:38:12

whatever it is. It's engagement. And I

4:38:14

have it set to auction engagement. Okay.

4:38:17

Adset budget. Super simple. And I have

4:38:18

each adset running at what? $5 a day.

4:38:21

Yes. I have the conversion location set

4:38:23

to Instagram or Facebook. maximize

4:38:25

number of page likes as well as the

4:38:27

Facebook page that we're trying to

4:38:28

boost. Okay, $ five dollars a day. And I

4:38:31

personally have it set to US and Canada,

4:38:33

but if you want even more followers,

4:38:36

like a ridiculous amount, you could do a

4:38:38

place like Colombia, you could do um

4:38:42

Pakistan even. You could do any other as

4:38:45

well. Um I don't really know whether or

4:38:48

not Facebook targets the ads um

4:38:51

differently if you have a different

4:38:52

follower base. I'm pretty sure it

4:38:54

doesn't. So, um, but just in case, I did

4:38:56

Canada and US, which I still got fine

4:38:58

results, good enough results. So, it's

4:39:00

up to you which one you use. 29 to 64.

4:39:02

So, in our age demographic of like who

4:39:04

we're trying to reach for contractors as

4:39:05

well as our clients, you know, that work

4:39:08

with the contractors or whatever niche

4:39:10

we're with, that is the ad setup. So,

4:39:12

super basic. And then the ad is

4:39:14

literally just the Facebook page once

4:39:16

again, picture of a dog saying, "My name

4:39:18

is dog. Follow to watch me grow up." And

4:39:20

it's literally just a picture of it

4:39:22

running, which I made in Hicksfield. So

4:39:24

that's it. And then the other one is a

4:39:26

different one. My name is Biscuit.

4:39:28

They're both getting around the same

4:39:29

results. Biscuit's doing a little bit

4:39:31

better. So good on him. But um I have

4:39:33

this one on my personal page. And then

4:39:34

this one on my, you know, B TOC page or

4:39:37

business to customer page, and this

4:39:38

one's on my B2B page or my business to

4:39:40

business page. So that's a simple

4:39:42

engagement campaign. $5 a day in each ad

4:39:44

set. And that right there will get you

4:39:45

hundreds of followers. And if you want

4:39:47

even more followers, you can do Pakistan

4:39:48

or, you know, Colombia or a different

4:39:50

area, South America, and you will get

4:39:52

way more followers for much less because

4:39:54

people in the US, you know, people in

4:39:58

other countries will just bam this. So

4:40:00

yeah, that right there is the engagement

4:40:02

campaign. That is everything you need to

4:40:03

know about setting up your Facebook page

4:40:05

um and getting your account warm. Keep

4:40:07

in mind that like this stuff is not that

4:40:09

important like about like you know

4:40:11

what's in your bio and how much you post

4:40:13

and all this stuff. At the end of the

4:40:14

day, the ads are going to do the most

4:40:16

needlemoving work, right? That's where

4:40:17

all the leverage is. But getting this

4:40:19

stuff set up on the back end can

4:40:20

definitely help lower your CPMs and get

4:40:22

you better cost, better results for your

4:40:24

ads in general. So, it's definitely

4:40:25

worth doing. So, I hope you enjoy this

4:40:27

video and I will see you in the next

4:40:28

one. Hey everyone, it's Owen Rensland

4:40:29

and welcome to crafting a winning offer.

4:40:32

Now, this video is going to be extremely

4:40:34

valuable, so don't miss it. We're going

4:40:35

to go into a lot of detail about create

4:40:37

crafting a winning offer. If you already

4:40:39

have an offer, please still watch this

4:40:40

because we go over the unit economics of

4:40:42

like how to basically run your shown

4:40:45

model, whether you're doing paper lead,

4:40:46

paper shown, paper qualified, whatever

4:40:48

it is, right? We go through all the unit

4:40:50

economics to make sure that like it's

4:40:51

profitable on both ends and you are

4:40:53

where you should be. And also just

4:40:55

strengthening your offer in general,

4:40:56

building one at the end. We'll often

4:40:57

we'll even have you create an offer

4:40:59

today if you don't already have one, as

4:41:01

well as wording and just a bunch of

4:41:02

really valuable things that you need to

4:41:05

know if you want to win in this game.

4:41:07

Now, an offer is the clear value you

4:41:09

promise to deliver a client in exchange

4:41:11

for money. Your offer by far, and this

4:41:14

is 100% true, is the single highest

4:41:17

leverage possible thing in your entire

4:41:18

business. Okay? Not your ads, not your

4:41:20

funnel, not literally anything else. If

4:41:22

you're struggling to land clients after

4:41:24

tons and tons of sales calls, nine times

4:41:26

out of 10, it's not your sales ability.

4:41:28

It's a weak offer. And no amount of

4:41:30

sales training will fix that. Every

4:41:32

offer lives between two points, right?

4:41:33

Where your prospect is now and where

4:41:35

they want to be. and the offer is the

4:41:36

bridge across for them. So, this is a

4:41:38

nice visual to represent that every

4:41:40

client that comes with that comes

4:41:41

through and books a sales call with you

4:41:43

is in a current state at the moment,

4:41:44

right? So, let's say that's a roofer

4:41:46

doing 30K a month, living on referrals

4:41:47

and door knockocking, worrying about

4:41:48

every slow week, and is ultimately only

4:41:50

doing word of mouth. Now, your offer

4:41:53

right there is what takes their current

4:41:55

state to the desired state, or at least

4:41:57

that's how you need to position it. The

4:41:58

desired state might be they're booked

4:42:00

out. They have crews running full,

4:42:01

predictable jobs every single week. And

4:42:03

your job is to make that bridge look so

4:42:05

safe that crossing it feels like the

4:42:07

only possible option that they can do.

4:42:09

That is what a good offer does. So it's

4:42:12

a little bit better than just like a,

4:42:13

you know, a promise to deliver a client

4:42:15

value. It's quite literally you can

4:42:18

literally transform someone's life with

4:42:19

the right offer. So the value equation

4:42:22

right here, and we did already cover

4:42:23

this, so I'm not going to go over it,

4:42:24

but this is what makes up value. And

4:42:27

here's a little recap and a reminder as

4:42:28

to what that is. Now, offer power. So,

4:42:32

to demonstrate the power of an offer, I

4:42:33

want to go through the three main

4:42:34

aspects of success when it comes to

4:42:36

business in general. Now, it goes

4:42:38

market, offer strength, and persuasion.

4:42:40

Okay, so here's how this works. At any

4:42:44

point, eventually, if you're having a

4:42:45

hard time getting sales after tons and

4:42:47

tons of calls, there's a chance it isn't

4:42:48

because of your sales abilities. Maybe

4:42:50

you're good enough at sales. It could be

4:42:52

the strength of your offer. And if it's

4:42:54

not that, then it's because you're in an

4:42:56

unviable market. So that's how you kind

4:42:58

of want to think about this

4:42:59

chronologically,

4:43:01

right? You basically exist, you're

4:43:03

selling inside and you're you're

4:43:05

basically selling an offer and that

4:43:06

offer exists within the market because

4:43:08

the offer is basically like what you how

4:43:10

you position because your offer is

4:43:14

basically how you portray whatever you

4:43:16

do, right? It's how you convey your

4:43:18

value. And um don't be mistaken, right?

4:43:20

nine out of ten times like the problem

4:43:22

as to why you're not growing in the way

4:43:24

you want to is very rarely because of

4:43:25

the market. Okay? Unless you're in like

4:43:27

some dying industry like the newspaper

4:43:29

industry or some you know market that's

4:43:32

literally dying, it really doesn't

4:43:34

matter. Most of us are in a normal

4:43:35

market. Like home improvement is a

4:43:36

normal market. It's completely fine. Um

4:43:38

but this is the power of your offer,

4:43:40

right? And I want to go ahead and

4:43:41

explain some situational examples so you

4:43:43

can get an idea about like how this

4:43:44

works chronologically here. Now let's

4:43:47

say for example you have a normal

4:43:48

market, right? you're in home

4:43:49

improvement and you have a normal offer.

4:43:51

To become successful with whatever

4:43:54

business that is, you need to be very

4:43:56

good and exceptionally good at sales to

4:43:58

make up for the fact that you're in a

4:43:59

normal market and have a normal offer,

4:44:01

right? So, that is the only way to

4:44:03

succeed in this situation, right? And

4:44:05

this is unfortunately the bucket that

4:44:07

most agency owners I see are stuck in,

4:44:09

right? They have a basic commoditized

4:44:10

offer because they're copying everyone

4:44:12

else and they're working in a normal

4:44:13

market, whether that's home improvement

4:44:14

or real estate or whatever that is. And

4:44:16

the problem here is that like it they

4:44:18

have to become very good at sales. You

4:44:20

have to be very good at appointment

4:44:21

booking and very good at just like high

4:44:23

ticket sales to make that work. Yes, you

4:44:25

can make that work, but most people are

4:44:27

not willing to go what it takes to

4:44:28

become good at sales in this way to make

4:44:31

up for these two things that are just

4:44:32

normal. Now, conversely, let's say

4:44:34

you're in a great market. Here's another

4:44:36

situation. Let's say you are in a great

4:44:38

market, but have a bad offer and bad

4:44:40

sales. You could still succeed, but it's

4:44:41

very rare to have a great market. Now, a

4:44:44

really good example of this is let's say

4:44:45

you are a fried chicken shop that is

4:44:47

open till 4:00 a.m. right outside of a

4:44:49

college bar. Now, no matter what you do,

4:44:52

as long as the lights are on, you are

4:44:53

going to sell out. Okay? Doesn't matter

4:44:55

if you have bad sales, bad persuasion,

4:44:57

you're not even like you have barely

4:44:58

good chicken. Um you have a bad offer

4:45:00

and your chicken's super expensive,

4:45:02

whatever it is, it's like it doesn't

4:45:03

matter because you're in such a good

4:45:04

market that you're going to succeed no

4:45:05

matter what. Right? Now, here's another

4:45:08

example. Normal market plus good offer

4:45:11

plus bad sales equals success. So,

4:45:14

chances are when you start out, your

4:45:16

skills aren't going to be incredibly

4:45:17

developed yet when it comes to sales.

4:45:19

Now, that's completely fine, completely

4:45:21

normal, and most of us are in an old

4:45:22

market, right? So, all you need to do to

4:45:26

succeed and sign a bunch of clients is

4:45:27

to just have a good offer, right? Now,

4:45:31

that's what we could do. And so, here's

4:45:32

what we can do to actually apply this

4:45:34

knowledge to our situation. Now, we're

4:45:36

currently working in a normal market,

4:45:38

right? If you're in home improvement,

4:45:39

then you are in a normal market. But if

4:45:42

you work in a small micro niche, so I'm

4:45:45

talking like some small subset of home

4:45:47

improvement. So not roofing or not

4:45:49

roofing or remodeling or some big thing

4:45:51

in home improvement or home building. I

4:45:53

mean like some small thing like

4:45:55

driveways or artificial turf or security

4:45:58

systems or these really small

4:45:59

microniches

4:46:01

that can give us some similar results as

4:46:03

working in a great market because

4:46:05

there's such there's not very many

4:46:07

competitors in these tiny little

4:46:08

microniches. So because of that, we

4:46:11

could succeed much much sooner and much

4:46:13

faster. In addition to that, we could

4:46:15

have a good offer, you know, with that's

4:46:17

the point of this video and get better

4:46:19

and better at sales and we will

4:46:22

experience incredible results. I mean,

4:46:23

unfathomable results. You will get so

4:46:25

many clients. You will make so much

4:46:26

money and that is exactly the point of

4:46:28

this video. So, let me go ahead and

4:46:30

break down the components of what an

4:46:31

offer actually consists of. Now, here's

4:46:34

an example of a really strong offer. Pay

4:46:36

us for every single shown appointment.

4:46:38

No retainers or anything else, just

4:46:40

cover ad spend. I'll generate your leads

4:46:42

and call them for you, and you only pay

4:46:43

me if they actually show up. I'll

4:46:45

guarantee you six jobs in the first

4:46:47

month, or you get the next month free.

4:46:49

Now, this offer is extremely valuable,

4:46:54

but what is it actually composed of?

4:46:59

So, a winning offer is composed of six

4:47:01

things. A dream outcome, time frame,

4:47:03

method, safety net, pricing, and

4:47:04

qualification.

4:47:06

This is what strips back like if we go

4:47:08

back to the fundamentals of like what an

4:47:10

offer is. This is what it is. There is a

4:47:12

desired situation of the market or which

4:47:14

is similar to the desired state. Same

4:47:16

thing. And that could be six roofing

4:47:18

jobs in this case, right? Or 20k in new

4:47:21

monthly revenue, appointments, get a

4:47:23

girlfriend, lose 20 pounds, whatever it

4:47:24

is, right? That's the dream outcome.

4:47:25

That is the desired state. The time

4:47:28

frame. Now, I don't think I have a time

4:47:29

frame in here necessarily, but a time

4:47:31

frame is also common in most offers. you

4:47:34

know, we'll get you 20 clients in 30

4:47:35

days, you know, whatever it is, right?

4:47:37

Method is special methods in order to

4:47:39

get the desired situation to kind of

4:47:40

fill the gaps. So whether you're

4:47:42

generating leads and calling them using

4:47:43

our in-house sales reps or secrets

4:47:45

basically that are unique to get people

4:47:47

the results that they want. Okay, so

4:47:49

that is what a you know the methods are

4:47:52

inside of here. So right here, I'll

4:47:53

generate your leads and call them for

4:47:55

you. Now, this could be stronger and say

4:47:57

like I'll generate you appointments and

4:47:59

confirm them for you or whatever it is.

4:48:00

you know, if the further you go down the

4:48:02

rabbit hole of doing leads versus

4:48:03

appointments versus jobs. These guys

4:48:05

want appointments and jobs. They don't

4:48:06

care as much about leads. So, you want

4:48:07

to mention that more. But anyways,

4:48:09

safety net. We have some form of risk

4:48:11

reversal here whereby you only pay me if

4:48:13

they actually show and I'll guarantee

4:48:15

you six jobs in the month or you, you

4:48:16

know, in the first month you get your

4:48:17

next month free. Guarantees have their

4:48:20

place in a strong offer. I won't lie,

4:48:22

but sometimes when you have a pay per

4:48:24

result offer that's like this, you know,

4:48:26

you're charging per appointment or

4:48:27

whatever, per shown appointment, having

4:48:30

a guarantee almost seems a little bit

4:48:32

too much that it shows that you're not

4:48:34

even confident in your services. That's

4:48:36

how I see it sometimes. So, just be

4:48:37

mindful of that. But safety nets could

4:48:39

be guarantees doing paper results, you

4:48:41

know, paper lead, paper shown, etc. And

4:48:45

that is the safety net. Paper shown

4:48:49

appointment. Now pricing. Now pricing is

4:48:52

a part of an offer. We typically don't

4:48:54

have it up here you know in your typical

4:48:56

offer because you usually you know you

4:48:57

drop the price at the end whatever it

4:48:58

is. But um it also is the pricing

4:49:01

method. So whether it's performance

4:49:02

based commission based on one-time fees

4:49:04

or retainers these are the four. Now

4:49:06

what we are going to be doing is

4:49:08

performance-based because in the

4:49:10

beginning you don't want to be charging

4:49:11

a ton of a ton of onetime fees and

4:49:13

payment pay in fulls or piffs to people

4:49:15

when you don't have as much experience

4:49:17

as you should have. Now, if you have

4:49:18

tons of experience, then by all means,

4:49:21

charge pips, but we are not going to be

4:49:22

doing that. We are going to be building

4:49:23

out a performance-based offer, which is

4:49:25

better for beginners, which is better

4:49:27

for LTV and also beginners

4:49:29

qualification. So, this is also just

4:49:30

removing people that aren't a good fit.

4:49:32

Now, there isn't everything in here

4:49:34

looks like to this is like the best

4:49:36

offer ever, but um whether it's for

4:49:39

agency owners or established companies

4:49:40

only only or roofers doing 500k a year,

4:49:43

whatever it is. Now, I want you to read

4:49:45

through these offer examples. Now, this

4:49:47

is something that I really recommend you

4:49:49

do, okay? I would recommend just pausing

4:49:50

this video, opening up the document

4:49:52

under the description of this video, and

4:49:55

just reading through each and every one

4:49:57

of these offers, okay? Because these are

4:50:00

all offers that are working very well

4:50:02

for people in the program or I've used

4:50:05

them in the past or they're just

4:50:06

extremely proven and strong offers. Now,

4:50:10

I'm going to leave these here because

4:50:11

this is really good inspiration that

4:50:12

you'll use to make your offer at the end

4:50:14

of this video. But, uh, yeah, go ahead,

4:50:16

pause and read through these just so you

4:50:17

could truly understand what we do and

4:50:19

how we position our offer. Now, the

4:50:22

apprentice trap. So, before we talk

4:50:24

about the price and setting up, you

4:50:26

know, how much you should charge and all

4:50:27

this stuff, let me just go through a

4:50:28

very common mistake that I feel like

4:50:30

every beginner makes, and I was one of

4:50:33

them. Starting with a huge upfront fee

4:50:35

because it sounds good. Now, picture a

4:50:38

roofing crew that just hired a brand new

4:50:40

apprentice. It's their first day on the

4:50:42

job. And now, the owner of the business

4:50:45

hands the key, the kid the keys to a

4:50:47

$40,000 commission re- roof solo,

4:50:50

saying, "Good luck. You got this. Go do

4:50:52

this $40,000 re- roof." Now, that

4:50:55

company is charging that client a

4:50:57

premium for it. And unfortunately, the

4:50:59

kid seems to mess it up, right? It leaks

4:51:01

in the first storm, and the client just

4:51:03

demands a refund, which is expected. Now

4:51:05

the company eats the loss, loses the

4:51:07

money and the apprentice is done before

4:51:09

he even got a chance to start. That is

4:51:12

exactly what happens when a beginner

4:51:13

charges four to 5k upfront. Okay? And

4:51:16

you are the beginner in this situation

4:51:17

taking the premium job on day one. So

4:51:20

here's what will happen if you charge

4:51:21

too much money up front. One, you will

4:51:23

get refunds. You'll charge 4K. You'll

4:51:26

mess up one onboarding step because you

4:51:27

don't have enough experience. And then

4:51:29

the client thinks you have no

4:51:30

experience. First impression completely

4:51:32

gone. and you'll get a charge back

4:51:33

before you've literally had any time to

4:51:35

run any ads at all. Two, you will get

4:51:38

caught in a huge lie to justify a big

4:51:40

number with no track record charging

4:51:41

that much money up front. You will

4:51:42

inflate it with crazy fake case studies,

4:51:44

borrowed proof, promises you can't keep.

4:51:46

It works for a month. It does, but it

4:51:48

doesn't end well. Now, this is the

4:51:50

importance of paper results. We can use

4:51:53

borrowed proof. It's fine because you do

4:51:55

it through me and you learn from me and

4:51:57

I have proof. But

4:52:00

it's one thing to use borrowed proof to

4:52:02

have a pay-per- offer. It's another

4:52:04

thing to use borrowed proof to charge 5K

4:52:06

upfront saying, "We did all this. We can

4:52:08

do this for you, too. We're charging 5K

4:52:09

now." No skin in the game. Their cash

4:52:12

and is in your account, right? You're

4:52:14

going to be getting paid from them and

4:52:16

the c the cash is now already in your

4:52:17

account. You have all the money. So, you

4:52:19

usually don't have that strong of a

4:52:21

desire or at least, you know, you don't

4:52:23

have enough pressure to deliver and

4:52:25

because of that, the results will

4:52:26

suffer. won't feel like, "Oh my god, I

4:52:28

need to figure this out as soon as

4:52:29

humanly possible." Because you already

4:52:30

have their money, right? And results

4:52:32

will suffer because of that. Charging a

4:52:34

lot of money is not smart as a beginner.

4:52:36

It's a move that you can justify, right,

4:52:38

after you get a ton of real results and

4:52:40

you have a bunch of proof. But for now,

4:52:42

I wouldn't worry about it. And I'll show

4:52:44

you how to build your offer today. So,

4:52:46

skin of the game. Now, if you're not

4:52:48

doing a big upfront fee, what what are

4:52:51

you doing? Well, when you're starting

4:52:53

out, you are not in your earning season

4:52:55

yet. You are in your learning season. In

4:52:57

fact, I should probably emphasize that

4:52:59

because that's a very important thing to

4:53:01

realize. You are in your learning

4:53:04

season. Okay? Everyone has different

4:53:06

seasons in life. And right now in

4:53:09

entrepreneurship, you are in your

4:53:10

learning season, not your earning. You

4:53:12

did join this program to learn how to

4:53:14

earn. But after all, you are learning.

4:53:18

So, it is going to take time. Learning

4:53:19

skills does take time and experience.

4:53:21

And your offer in this phase should line

4:53:23

up with those incentives. So you only

4:53:25

win with a when a client wins, right? So

4:53:28

that is why we're doing pay per results

4:53:30

or pay, you know, performance-based

4:53:32

pricing. So you only pay when it works.

4:53:34

One kills their biggest fear and their

4:53:36

perceived likelihood shoots up. So it's,

4:53:37

you know, perceived as more valuable.

4:53:39

Two, if you do pay results, it forces

4:53:41

you to learn as fast as possible because

4:53:43

your pay is tied to a result, right? You

4:53:46

have to find a way. Three, the

4:53:48

authenticity closes. This is something

4:53:49

that I do a lot. My sales style is

4:53:51

pretty authentic and pretty natural and

4:53:53

pretty like rapport heavy. But I will

4:53:55

say if you do a paper as all offer

4:53:58

that's very, you know, a very strong and

4:54:00

well-built offer as we will make in this

4:54:02

video, you don't need to fake being a

4:54:03

giant agency, okay? You're just a smart

4:54:06

solo business owner that's confident

4:54:07

enough to bet on yourself, right? And

4:54:08

that honesty works on sales calls like

4:54:11

very well. I would however recommend

4:54:13

having a small setup fee. Have it be

4:54:15

anywhere from low hundreds to, you know,

4:54:17

about $1,500.

4:54:18

It gets rid of tire kickers because a

4:54:21

lot of the companies that won't pay

4:54:22

anything up front are just probably

4:54:23

going to be tire kickers. And also, it

4:54:25

gets the client invested enough to

4:54:27

actually take you seriously, which is

4:54:28

honestly a big thing. And also, it gets

4:54:32

them to, you know, follow up with leads

4:54:34

and actually put work in because they're

4:54:36

committed to you and they've shown that

4:54:38

by paying. And also, it lets you

4:54:40

practice selling without a crazy, you

4:54:41

know, scary price tag. I know as a

4:54:43

beginner or someone that hasn't made a

4:54:44

ton of money online, not sure your

4:54:46

background, whatever it is. Um, charging

4:54:48

5K in a call just out of the gate is

4:54:50

crazy when you have no experience. I

4:54:52

mean, some people can make it work if

4:54:54

they can, you know, force themselves to

4:54:56

believe a different thing that they can,

4:54:57

you know, not scam them and not

4:54:59

ultimately fail. But, um,

4:55:02

[clears throat]

4:55:03

charging a lower amount up front from a

4:55:04

couple hundred bucks to about 1,500 is

4:55:06

just enough to get a commitment and to

4:55:08

get their card on file as well for the

4:55:10

paper offer and also to get enough

4:55:12

commitment where they take you

4:55:13

seriously. And you know, if it's free,

4:55:15

they won't take you seriously and

4:55:16

they'll ghost you. That's happened to me

4:55:18

literally like five times when I

4:55:19

started. So the performance ladder,

4:55:23

these are the different options for

4:55:25

charging a performance basis for this

4:55:27

model. Now there's pay per lead, pay per

4:55:29

qualified lead, pay appointment, pay

4:55:31

shown appointment, and pay close deal.

4:55:33

Payer lead is pretty simple, right? But

4:55:35

a lead just comes in and you charge for

4:55:36

it. Now, the problem is is it's not

4:55:39

perceived as that valuable of a service

4:55:41

because they get every single tire

4:55:42

kicker and obviously the tire kickers

4:55:44

are probably going to outweigh the

4:55:46

qualified leads, at least in their eyes.

4:55:48

So, it's not great for retention or

4:55:50

keeping clients for a long time.

4:55:52

Paperqualified lead only leads that fit

4:55:54

the budget, location, and readiness.

4:55:56

This is just fine, right? It's not that

4:55:58

bad. But the difference between a

4:55:59

qualified lead and a, you know,

4:56:00

appointment or shown appointment is not

4:56:02

that much. So, you might as well just go

4:56:03

up one. Payer appointment is when a

4:56:05

meeting lands on the calendar, you

4:56:06

charge for it. Now, paper shown an

4:56:09

appointment is they only pay when a

4:56:10

prospect actually shows up. This, in my

4:56:13

opinion, is the sweet spot when it comes

4:56:15

to all five of these. Okay, the fifth

4:56:17

one, paper close deal, is maximum

4:56:19

alignment. Okay, you only eat and make

4:56:20

money when they make money. Sometimes I

4:56:23

recommend doing this depending on your

4:56:25

service and how good it is and the

4:56:26

market size and market area, but I've

4:56:29

done every single one of these. Okay,

4:56:30

I've got clients on paper lead. I've got

4:56:31

clients on paper appointment. I've never

4:56:32

done paper qualified lead paper shown

4:56:34

appointment I have and then I have paper

4:56:35

closed deals I've done just about

4:56:37

everything other than number two and I

4:56:39

do have really you know a lot of

4:56:41

experience with paper close as well and

4:56:42

it's like if you want to make the most

4:56:44

money and have the most accountability

4:56:46

from your clients then payer shown

4:56:47

appointment is the best way to do that.

4:56:49

Now what if they lie? Well you charge

4:56:52

for every single appointment that comes

4:56:53

through on the calendar as you would

4:56:54

with paper paper appointment. Then the

4:56:57

only difference between payer

4:56:58

appointment and paper showed appointment

4:56:59

is, you know, maybe 15% of them don't

4:57:01

show up. And for those ones, you just

4:57:03

credit on future appointments and don't

4:57:05

charge for those basically when they

4:57:07

don't show. And you can get them to give

4:57:10

you that information if you

4:57:11

automatically send them a form after

4:57:13

each appointment on what happened there.

4:57:15

And you can prevent them from lying on

4:57:16

that form by having it in the agreement

4:57:18

where if they do, then it's a $900

4:57:20

charge. And you can see it on go high

4:57:21

level um in the conversation section to

4:57:23

check. So, paper shown an appointment,

4:57:26

do it. It's the best out of all of

4:57:28

these, 100%. And as you make more money,

4:57:31

you increase that upfront fee and

4:57:32

ultimately you could go into just

4:57:34

charging pay in fulls or you charge, you

4:57:36

know, couple thousand bucks for a couple

4:57:38

months, right? Whatever it is, once you

4:57:40

have enough proof and enough experience,

4:57:42

experience is the biggest thing, the

4:57:44

pricing math. So, in this section, I'm

4:57:47

going to go ahead and help you price

4:57:48

your services and your offer based on

4:57:50

your niche and the client's ROI or

4:57:53

return on investment. We're going to

4:57:55

cover whether or not you should cover ad

4:57:56

spend and how to price either situation.

4:57:59

Now, let's just put a number on it,

4:58:00

okay? We're going to reverse engineer

4:58:02

from a CL client's ROI. The floor is

4:58:05

your client making at least a 5x return

4:58:08

on every dollar they spend on this. And

4:58:10

by by meaning like spend on this, I mean

4:58:12

spending on whether it's ads or you or

4:58:14

the service in general, right? On the

4:58:16

agency, if they are not making at least

4:58:18

a 5x return on every dollar that they

4:58:20

spend, then it's going to be very hard

4:58:22

to keep them. If it's above 5x, they

4:58:24

stay happy. If it's below 5x, they

4:58:26

cancel. By the way, here is a quick

4:58:28

breakdown of what that looks like in

4:58:29

practice. Now, the meh zone 0 to 5x.

4:58:33

Basically, they will be leaving you.

4:58:36

They will be, you know, one bad week

4:58:38

away from cancelling, a couple bad leads

4:58:40

away from cancelling, and definitely not

4:58:41

going to leave a review. The solid zone

4:58:43

is 5 to 10x, right? This is completely

4:58:46

fine and solid. They're happy. You can

4:58:48

ask for a testimonial. you can get one

4:58:50

and you know they stick around and will

4:58:52

always pay on time 10x.

4:58:55

This is nuts. This is so far ahead of

4:58:58

your service and the market that like

4:59:01

they will ask you to take a ref review.

4:59:04

You will get so many referrals and they

4:59:07

will completely do the marketing for

4:59:08

you. Like you don't even have to worry

4:59:09

about it. We want to aim for somewhere

4:59:11

in the solid zone and at least five.

4:59:13

Five is like a good benchmark. If you

4:59:15

can get 5x return on their ROI on how

4:59:18

much money they spend with you, like

4:59:19

that's great. Now, step one to figure

4:59:22

out how much you should charge, you need

4:59:24

to figure out the average revenue per

4:59:26

closed job. So, if this is, you know,

4:59:28

pool installation or artificial turf or

4:59:30

painting or whatever it is, I would

4:59:32

recommend going to Claude or Google

4:59:34

basically and figuring out what an

4:59:36

average sized job is that you're going

4:59:39

to be getting them. So obviously there's

4:59:41

different types of jobs that you can be

4:59:43

getting them, but this is where it comes

4:59:45

from market research and understanding

4:59:46

your market and just knowing like for

4:59:48

example uh for roofing contractors, a

4:59:50

lot of them do siding and roofing, but

4:59:51

roofing is the higher ticket choice and

4:59:53

there's more people that need roofs. So

4:59:54

roofing is the optional like roofing is

4:59:57

the optimal choice you know in decking

4:59:59

there's patios, there's decks and

5:00:01

there's you know maybe some outdoor

5:00:02

furniture, whatever it is, right? It's

5:00:04

like it's very important you understand

5:00:05

your market and talk to them enough and

5:00:07

see what kind of jobs they actually want

5:00:09

and that they're more profitable off.

5:00:10

And if you don't know that, you can

5:00:11

always reach out directly to your market

5:00:13

by calling people and asking like, "Hey,

5:00:15

what's going on? Uh, my name is Owen.

5:00:17

I'm doing a school project." And just

5:00:18

learning, doing some more research about

5:00:20

your guys's business. I was just curious

5:00:22

like if you were to get any type of job

5:00:24

right now, like what would it be and

5:00:25

what jobs are you more profitable off

5:00:26

of? That is how you would find out. So,

5:00:29

next, you want to figure out the profit

5:00:30

per closed job. And yes, I have some

5:00:32

data down here about like the average

5:00:34

profit um that you can experience from

5:00:38

most of your clients. And if not, you

5:00:39

can just look it up, right? You can look

5:00:40

up the average profit for a roofer.

5:00:42

It'll be pretty simple, pretty simple on

5:00:44

Google. So, on average, a roofer makes

5:00:47

around four 5K to 6K per close. Now, if

5:00:52

we divide that profit by five, which the

5:00:55

reason why is because we're looking for

5:00:58

a 5x return minimum,

5:01:01

this number is how much they can justify

5:01:04

spending to get a roofing job and be

5:01:07

completely profitable and happy with a

5:01:09

5x return.

5:01:11

Understand that this number will, you

5:01:14

know, we will get them good results. We

5:01:17

could give them way more than a 5x, you

5:01:18

know, 5, 7x, 8x, whatever it is. But

5:01:21

this is the floor. This is the most that

5:01:24

a client can spend with you for a closed

5:01:27

deal. And this right here, this money

5:01:31

that they can spend will go to either

5:01:33

you or the ads. Basically, this is your

5:01:36

agency fee, whatever you charge and

5:01:38

their ad spend. So, this is your room

5:01:40

for margin. This is where you can get

5:01:41

money and get paid for every single job

5:01:43

you get them. Now, if you go ahead and

5:01:45

subtract your ad costs, so the reason

5:01:48

why I know this is, by the way, like if

5:01:49

you go to step eight, you can basically

5:01:51

learn how to figure out, you know, how

5:01:53

much it costs on average for your niche

5:01:56

to get a job. For my niche, for roofing

5:01:59

on average, it's about 500ish bucks per

5:02:01

closed deal. Um, that is roughly like

5:02:04

500 to 650. That's roughly how much it

5:02:06

costs an ad spend for a roofer to get a

5:02:08

closed deal. Sometimes it's more

5:02:09

depending on the market. Sometimes it's

5:02:10

less. And yes, this does have to do with

5:02:12

how much it's worth and everything like

5:02:14

that, but if you take how much they can

5:02:17

justify paying minus how much it costs

5:02:19

on the ad side of things, then that's

5:02:22

$480, which rounds to around 490. And

5:02:25

that's the max that you can charge as an

5:02:28

agency fee to get them at least a 5x

5:02:29

ROI. So, I'm hoping you understand how

5:02:31

I'm doing this math, right? Basically,

5:02:34

we're figuring out how much profit they

5:02:36

get from a job from each job. Figuring

5:02:39

out what they can spend to get a 5x

5:02:42

return on their investment and then

5:02:43

subtracting the ad cost of what it costs

5:02:45

to get that job, which by the way, this

5:02:48

number you will learn with time, right?

5:02:51

But step eight goes over how to

5:02:53

calculate it. And then like this is how

5:02:55

much you're paying Meta to get a roofing

5:02:57

job, right? And then you are seeing how

5:02:59

much money is in there for you. money

5:03:02

that's that you're going to make

5:03:04

essentially. So, if we break this down

5:03:05

in this, you know, conversion to deal

5:03:07

percentage in this billing chart, per

5:03:09

closed deal is $490. That's if you

5:03:12

charge payer close, then you will charge

5:03:14

around $500 per close. If you do pay per

5:03:16

shown appointment, you will charge

5:03:17

around $147. If you do pay per

5:03:19

appointment, you will do $88.

5:03:22

Perqualified lead 58. Pay per lead 14.

5:03:25

But keep in mind, this is just the money

5:03:28

that goes to you because we already

5:03:29

subtracted the ad spend. So basically,

5:03:34

this is how much money that you will be

5:03:36

making when they close a deal depending

5:03:38

on your niche, not including ad spend.

5:03:42

So if that doesn't make sense, just keep

5:03:44

watching and it will. So should the

5:03:46

client pay ad spend separately or do you

5:03:48

include it into your fee? So I'm going

5:03:50

to show you two different charts here

5:03:52

and this is my setup. So this is a real

5:03:55

roofing client that I have and the

5:03:56

metrics from them. Right now, I'm

5:03:58

spending $1,800 a month on their ads.

5:04:01

And I won't lie, they are spending that

5:04:02

money. I am not spending that ad spend.

5:04:04

They are $60 a day. The cost per lead is

5:04:06

around $60, which believe it or not,

5:04:08

it's actually around 40. Um, so it's

5:04:10

even better than this. Cost per

5:04:11

appointment is around 90. It's actually

5:04:13

around 80. So, it's a little bit better.

5:04:15

So, these metrics are a little bit, you

5:04:17

know, pessimistic. The show rates around

5:04:19

60%. So, basically, we get them 12 shown

5:04:22

appointments a month for $1,800.

5:04:24

Um, and the close rate from those shown

5:04:27

appointments is 30% on average for most

5:04:29

home improvement businesses. That's

5:04:30

usually the average close rate. They'll

5:04:31

close every one in three shown

5:04:33

appointments. So, basically, we're

5:04:35

spending $1,800 a month to get them four

5:04:37

jobs per month at an average re- roof of

5:04:40

14K with a 35% margin. Obviously, they

5:04:43

get 4.9K profit per close. We already

5:04:45

explained that. So, and we mentioned

5:04:48

that it's 490 per closed deal or 147 per

5:04:52

show and appointment here. So, across

5:04:54

four closes, this system, and I guess I

5:04:58

could say that, but like that that

5:04:59

campaign makes the roofer

5:05:03

$19,600

5:05:05

in monthly profit. So, here is the

5:05:08

actual difference, okay, versus whether

5:05:11

or not you pay ad spend or your client

5:05:12

pays ad spend.

5:05:14

I know this math is a little bit

5:05:16

complicated and you can rewatch this if

5:05:18

you need to, but basically all we did is

5:05:20

just calculate roughly how much we can

5:05:22

charge them for them to get a 5x return

5:05:24

and how much that they have to pay meta

5:05:26

and how much they can justify paying to

5:05:28

actually get a job and get a decent

5:05:30

return. So if the client pays ad spend

5:05:34

the pon fee is 147 like we mentioned,

5:05:36

right? And we're doing pay per shown

5:05:37

appointment. That's the best. And their

5:05:39

ad budget is 1,800 bucks which is on

5:05:41

their card. They're paying for it. So,

5:05:42

every single month, your client's going

5:05:44

to be paying around 3.6K a month. And

5:05:46

the monthly profit from that will be

5:05:48

roughly 20K. Now, keep in mind that

5:05:50

roofing does have a so slow sales cycle.

5:05:52

They won't get paid this much every

5:05:55

month directly. It'll be like a couple

5:05:56

months from them. So, you need to make

5:05:58

sure you're working with bigger

5:05:58

companies that can handle that initial

5:06:00

bite. Now, the ROI is 5.5x, which is in,

5:06:04

you know, within the helpy the the solid

5:06:06

zone as I call it. And your revenue from

5:06:08

that is 1764. And that's your net

5:06:11

because you have zero ad spend. They're

5:06:12

paying the ad spend. Okay. So, you're

5:06:14

gonna make roughly 2K a month if these

5:06:17

metrics hold true, which I'm not even

5:06:18

going to lie, the metrics are probably

5:06:21

better than that. Much better than that

5:06:23

because I'm getting a lower cost per

5:06:24

lead. I'm getting a lower cost per

5:06:26

appointment for my clients. Um, and

5:06:29

ultimately the show rates higher as

5:06:30

well. It's like 80%. So, that right

5:06:33

there is probably about 20 showing

5:06:34

appointments a month. And so, I'm

5:06:36

getting petting around 2.5ishk. So

5:06:38

anywhere between like 1,500 to 3K a

5:06:39

month per client basically. So this is

5:06:42

just an example to help you understand

5:06:43

the math. Now that's if your client pays

5:06:46

ad spend. If you pay ad spend then the

5:06:49

per shown fee, so how much you could

5:06:51

charge per shown. This is basically

5:06:52

doing done the math as like the ads are

5:06:54

included here in the fee. It's 297 per

5:06:57

shown appointment. Zero ads budget

5:06:59

because obviously you pay it yourself.

5:07:01

And so your client still pays the same

5:07:03

amount on a month-to-month basis. same,

5:07:06

you know, same results, same profit,

5:07:08

same revenue, except now you have double

5:07:11

the revenue and double the and like more

5:07:13

ad cost basically. So, you're paying

5:07:14

this ad spend and you're making more

5:07:16

revenue, but you end up with the same

5:07:18

net profit. [snorts] So, [clears throat]

5:07:20

a couple things to keep in mind here is

5:07:22

like when you build an offer, obviously

5:07:24

we're going to build out like, you know,

5:07:26

have your offer and position it and do

5:07:27

all that stuff, right? But something

5:07:29

that's important to understand is like

5:07:30

how your pricing model works. And

5:07:34

I would actually recommend going with

5:07:36

you pay ad spend. But let me go ahead

5:07:38

and break down why. So three things to

5:07:40

see in the table is first obviously the

5:07:42

monthly cost for your client is

5:07:44

basically the same. And in addition to

5:07:46

that, they make the same ROI, right?

5:07:49

They make the same from the same spend.

5:07:52

So nothing's really changed there.

5:07:55

Third, your net per client, so how much

5:07:58

profit you make per client, whether they

5:07:59

pay ad spend or you pay ad spend is

5:08:00

similar, right? So, the math doesn't

5:08:03

really necessarily indicate a winner and

5:08:04

like there'sn't one that's better than

5:08:06

the other because at the end of the day,

5:08:07

the ads are still the ads. Um, but the

5:08:10

difference is the cash flow, the

5:08:12

positioning, and the sales resistance.

5:08:16

So, should you cover ad spend then?

5:08:18

That's the question. Well, since

5:08:20

profit's similar, the decision comes

5:08:22

down to three things. How much working

5:08:23

capital you have, how premium you want

5:08:25

the offer to feel, and how the cash flow

5:08:27

timing works. And also all these things.

5:08:30

So the client pays ad spend. Obviously

5:08:32

you don't need any working capital to

5:08:33

onboard clients. So it's better in the

5:08:35

beginning. You have a clean P&L so you

5:08:37

don't have any crazy ad expenses on your

5:08:38

books. You will get more more sales

5:08:40

resistance on sales calls because you

5:08:42

say that they have to pay ad spend which

5:08:44

because it's perceived resistance.

5:08:47

They'll you know they'll see it as more

5:08:48

resistance even if it is the same math

5:08:50

on their end. Um,

5:08:53

this is the best option when you have

5:08:54

less than 5K in reserves for capital of

5:08:56

just like allocation on clients and

5:08:59

obviously there's less perceived risk as

5:09:00

the agency because you're not worried

5:09:01

about losing ad costs.

5:09:04

So, let's say you you pay the ad spend.

5:09:08

There is one clean number, right? It's

5:09:09

super simple. 297 per show appointment

5:09:12

and that's all you pay. And then maybe

5:09:14

there's a setup fee. So, when you do

5:09:15

client pays the ad spend, you got to be

5:09:17

like, oh, it's 500 bucks to get started.

5:09:19

you got to pay 147 per appointment and

5:09:21

you have to pay ad spend too. So it

5:09:23

sounds way more expensive. So it's

5:09:25

perceived way more money even though

5:09:27

it's the same. So it's that's very

5:09:30

important to keep in mind. You know when

5:09:31

you talk about sales resistance one bill

5:09:33

per client. So super b super basic

5:09:35

basically um trade-off.

5:09:38

You will basically be spending 1,500 to

5:09:41

3k a month per client per month.

5:09:45

So, there's a couple things. There is

5:09:48

going to be, if there's not already,

5:09:49

there is a module in the program that

5:09:51

could basically, you know, in a bonus,

5:09:52

whatever that allows you to understand

5:09:54

how to use your AMX points to travel the

5:09:56

most and make, you know, the most out of

5:09:57

them. But what's powerful is that if you

5:10:00

do, you know, if you pay ad spend, you

5:10:02

profit the same for your clients, but

5:10:05

you have flexibility in terms of scaling

5:10:09

because you don't have to ask for their

5:10:11

permission to increase the ad budget.

5:10:12

can just do it yourself. So then you can

5:10:15

make them more money. All you have to

5:10:16

ask is like, "Are, hey guys, are you

5:10:17

ready for more jobs?" Great. Let's

5:10:19

increase the ads. And you just go ahead

5:10:21

and increase the ads on your side. And

5:10:23

because of that, they make more money

5:10:25

and you make more money, too. The only

5:10:27

difference between making $1,700 a month

5:10:29

and like 3.5K a month or whatever is

5:10:31

just kind of increasing the ad spend and

5:10:33

getting better ad results, etc. But

5:10:35

basically, if you have at least 5K in

5:10:38

reserves and you can allocate around 5K

5:10:40

and you're safe, you know, got at least

5:10:42

5K ready, I would pay ad spend. You get

5:10:46

less resistance on sales calls. So, your

5:10:48

customer acquisition cost or how much

5:10:49

you pay to get a client will be much

5:10:51

lower. You'll have a quicker and simpler

5:10:53

onboarding process because you could

5:10:54

just duplicate the campaign and run it

5:10:56

off of the same credit card. So, you

5:10:57

don't have to like connect their credit

5:10:59

card. And then also keep in mind you

5:11:02

will be negative for a couple days

5:11:03

before being profitable, which is just

5:11:04

fine. Usually it's like a day or two or

5:11:06

three days before you actually turn a

5:11:08

profit off of the shown appointments. Um

5:11:11

because obviously you are charging for

5:11:12

every single time that they get a

5:11:13

booking. So you will be profitable quite

5:11:14

quickly. If you pay ad spend, you get

5:11:17

unlimited AX points and you will never

5:11:19

have to pay for a flight ever again. Um

5:11:22

you will be spending more money, but you

5:11:24

will also have more skin in the game.

5:11:25

it'll be much less, you know, there'll

5:11:28

be much less resistance on sales calls.

5:11:30

So, sales will be much easier to close

5:11:33

um because there's less perceived

5:11:35

resistance there and it'll be much

5:11:36

easier to sign and onboard clients and

5:11:38

scale that. If you have the funds, pay

5:11:40

ad spend. Now, if you don't have the

5:11:44

client pay ad spend, right? This is less

5:11:46

perceived risk on your end in the

5:11:47

beginning. Obviously, there really is no

5:11:48

risk if you're good at running ads, but

5:11:51

you are going to have a harder time

5:11:52

signing clients. So, you might want to

5:11:54

justify that with lowering your price or

5:11:55

whatever that is. So, that is kind of

5:11:58

the math on whether or not you should

5:11:59

cover ads spin. Hopefully, you have an

5:12:01

answer. But, yeah, let's go ahead and

5:12:02

break down um basically how much it

5:12:05

costs for your clients to get a job. So

5:12:09

this is really important math to

5:12:11

understand because this number up here

5:12:12

that we made that we used this um number

5:12:15

right here that we subtracted from this

5:12:17

$500 saying like you know saying it's

5:12:18

like5 to $650ish on the ad spend side to

5:12:22

get your customer a like you know a

5:12:23

client. That is what we're figuring out

5:12:26

right now. So basically it's around 150

5:12:29

bucks per shown appointment and that's

5:12:31

roofing specific. Your number will be

5:12:33

completely different and you get it from

5:12:35

your cost per appointment and your show

5:12:36

rate for your niche. If I were you, I

5:12:39

would recommend using this chart to

5:12:41

figure out what niche. I have a bunch of

5:12:42

common niches in here, and you could

5:12:44

figure out which one yours is similar to

5:12:46

if it's not in here. These are the cost

5:12:48

per appointment averages for these

5:12:49

niches and the show rates. So, if you

5:12:52

want to figure out on average, you know,

5:12:54

how much it's going to cost for a shown

5:12:56

appointment for roofing, then basically

5:12:59

you would go here, roofing is between 80

5:13:01

and 150. Let's say it's 90. You divide

5:13:04

it by the show rate for the niche, which

5:13:05

is around 60%. then you get 150 per

5:13:08

shown appointment. This is how much

5:13:09

money is going to go to Meta to get a

5:13:12

shown appointment for roofing. And you

5:13:13

can assume that most contractors will

5:13:15

have around a 30% close rate. I know

5:13:17

they all say they have like a 90% close

5:13:18

rate, but the truth is is that they

5:13:20

don't. And because of that, it's 150 per

5:13:23

own.

5:13:26

So, it's going to be around 450ish bucks

5:13:28

to close a deal, which I pessimistically

5:13:31

said 500 to 650ish, but that's how you

5:13:33

get that number for you. So for your own

5:13:35

niche, that's how you'd get it.

5:13:36

Basically, if you're doing painting,

5:13:38

painting is mid-t. So let's say $70 cost

5:13:41

per appointment at $60 show 60% show

5:13:43

rate, that's 117 um cost per shown. And

5:13:46

so the cost per job for painting would

5:13:48

probably be around $3400ish dollars. And

5:13:51

then you could do the math from there to

5:13:53

see all this information, right? To see

5:13:56

like how much your agency can charge and

5:13:59

how much, you know, whether you or they

5:14:01

pay ad spend. And I'll have a, you know,

5:14:02

I have a worksheet for you at the end of

5:14:03

this video to help, you know,

5:14:04

accommodate this. But also, you can just

5:14:06

screenshot this document or upload this

5:14:08

as a PDF into Claude and basically say,

5:14:10

"Hey, I want to do this niche. What What

5:14:12

are my best prices to be as profitable

5:14:15

as possible?" And that'll probably do it

5:14:16

all for you. Bathroom modeling, same

5:14:18

thing. 120 cost per appointment at a 55%

5:14:20

show rate is around 218 for cost per

5:14:22

showing appointments. And let's say it

5:14:24

takes them three to close, it'll be

5:14:25

around $600 to $700 for a job for

5:14:28

bathroom remodeling. Now, this is pretty

5:14:30

accurate, but keep in mind this is not

5:14:32

perfect as I am not in all these niches.

5:14:34

These are just estimates as to what I've

5:14:36

seen over the years. Um,

5:14:39

obviously, after 30 days of having run

5:14:41

ads and live campaigns for your clients,

5:14:44

replace the numbers with your actual

5:14:45

data that you have, right, of how much

5:14:47

the cost per appointment is for your

5:14:49

client and recalculate the optimal

5:14:51

pricing for how much you should be

5:14:52

charging. your ads, your funnel and lead

5:14:55

conversion systems have a, you know, a

5:14:57

huge impact on these results. You know,

5:14:59

for example, if you're doing lead forms

5:15:01

versus landing page, that's a huge

5:15:03

difference in your cost per appointment,

5:15:04

right? And obviously, it does take

5:15:05

testing because different things work in

5:15:07

different markets and for different

5:15:08

niches as well. But here's some like

5:15:10

quick examples so you can kind of like

5:15:12

see what your pricing model can look

5:15:13

like. For example, client pays ad spend

5:15:16

$500 for onetime setup and you guys and

5:15:19

they pay ad spend. And the way you'd

5:15:20

position that in the sales call is like

5:15:22

you'd say, "Hey, do you know how ad

5:15:23

spend works?" And then you go through

5:15:24

that and be like, "Okay, great. That's

5:15:25

what goes to Meta. That doesn't go to

5:15:26

me." Now, to actually get started, it's

5:15:28

going to be 500 bucks to get started.

5:15:30

And then we're going to charge 147 for

5:15:32

every Sean appointment. And that's how

5:15:33

you bring it up. Another example is that

5:15:36

they, you know, you personally cover ad

5:15:37

spend, and you just say, "It's 500 bucks

5:15:39

one time, I pay ad spend, and 297, $297

5:15:43

for every single time that you have a

5:15:45

shown appointment."

5:15:47

So, basically, if you haven't already,

5:15:49

go ahead and plug in your own nich's

5:15:50

numbers and figure out your pricing if

5:15:52

you haven't done so yet. This is the

5:15:54

only proven way to figure out your

5:15:55

pricing based on math and based on ROI.

5:15:58

So, this is the exact way to do it.

5:16:00

Again, if you have any questions on how

5:16:02

to do this specifically and you're not

5:16:03

good at math, whatever it is, screenshot

5:16:05

this or attach it to Claude and have it

5:16:07

do it for you, okay? It's going to be so

5:16:08

much easier, so much faster, and have it

5:16:10

give you a range. Now, wording the

5:16:12

offer. So, you have the structure, you

5:16:15

have the numbers now, and honestly, I

5:16:17

will have you go through at the end and

5:16:18

build out all this yourself if you

5:16:20

haven't done it already. Um, basically,

5:16:23

we need to talk about wording your

5:16:25

offer. The thing is is perceived value

5:16:29

is interesting.

5:16:31

Earlier, we mentioned the value chart,

5:16:33

right? Makes sense, pretty

5:16:35

straightforward. Believe it or not, how

5:16:38

people perceive your offer is more

5:16:41

important

5:16:43

than how valuable it actually is when it

5:16:45

comes to sales. So, what I mean by that

5:16:48

is how it's worded often times

5:16:50

completely completely dictate whether or

5:16:52

not someone goes with you, even if it's

5:16:54

the same offer. And a great example of

5:16:56

this is let's say that your offer is

5:16:59

this. we'll get you 50 leads in third 50

5:17:02

leads in 90 days versus we're going to

5:17:05

get you six to eight jobs on a pay-per

5:17:07

result basis. Like wording can mean

5:17:10

everything because perceived value is a

5:17:12

big deal. Perception is everything. So

5:17:15

lead with the result that they actually

5:17:17

want. That's very important. Never the

5:17:18

mechanism. Nobody says we'll run your

5:17:20

Facebook ads. You know, nobody buys that

5:17:23

or nobody buys we'll implement an AI

5:17:26

bot. They just don't. But they do buy

5:17:29

jobs

5:17:31

um from those things because obviously

5:17:34

Facebook ads will produce jobs. And it's

5:17:36

kind of the same reason that nobody

5:17:37

books a flight for the flight. They book

5:17:40

it for the palm trees. So you want to

5:17:42

sell the palm trees here and explain not

5:17:45

that oh my gosh, we're going to run your

5:17:46

Facebook ads. That's not the outcome.

5:17:48

The outcome is we're going to get you a

5:17:50

bunch of jobs. Okay. So for home

5:17:52

improvement, the main desire is simple.

5:17:54

More jobs, more revenue, more profit.

5:17:56

can keep the team going. So, tie the

5:17:59

offer straight to jobs. Um, keep in mind

5:18:02

that a lead is just a name and a number,

5:18:04

so it's easy to seem like it's kind of a

5:18:05

waste. A qualified lead is warmer, but

5:18:07

still iffy. A booked appointment is real

5:18:08

and someone that's on the calendar. A

5:18:10

closed job is exactly what they want,

5:18:12

though. It's impossible to argue with.

5:18:13

All of these you can argue with them if

5:18:15

they're a part of your offer. And your

5:18:16

offer is like, we're going to get you 30

5:18:18

leads every like on a 30 leads in three

5:18:20

months or whatever. It's like one that's

5:18:22

kind of ambiguous. Like, what does a

5:18:23

lead even mean? Is it a name and a

5:18:25

number? or is it someone that's actually

5:18:26

interested? So basically, it's

5:18:29

impossible to argue with we will get you

5:18:31

this many closed jobs. Okay, so that's

5:18:34

how you want to position your offer when

5:18:35

it comes to wording and the dream

5:18:36

outcome. Now, perceived likelihood, your

5:18:39

safety net is already baked into the

5:18:41

paper results structure because you're

5:18:43

doing paper results. That's probably the

5:18:45

most safety net you'll ever need. Okay?

5:18:47

Like, you really don't need some strong

5:18:48

guarantee. You could already have one.

5:18:50

you could have one as well, but the

5:18:52

truth is is that like a separate written

5:18:54

guarantee on top of paper results in my

5:18:56

opinion is just overcompensating. Like

5:18:58

you don't it's almost like you don't

5:19:00

really fully trust your own model in my

5:19:02

eyes. It's like one time a a guy was

5:19:06

taking a sales call and he said, "Oh, if

5:19:08

this doesn't work, you can get a

5:19:10

refund." And that's the sales guy said

5:19:12

that and it was an agency selling a

5:19:13

service. It's like in the eyes of a

5:19:16

prospect, would you ever want to hear

5:19:17

that? Like it sounds appealing in our

5:19:20

eyes, but like that is not appealing at

5:19:24

all.

5:19:26

Like truthfully, that is not what we

5:19:29

want to hear. We don't want to hear

5:19:30

there's going to be a refund. We want to

5:19:32

hear, okay, we're going to get the

5:19:32

outcome. That's all that matters. So let

5:19:35

the pricing structure do the safety

5:19:37

network for you. You don't really need a

5:19:38

strong guarantee here. Time delay. You

5:19:40

can optionally add one if you want

5:19:42

within like a 90-day time frame, but

5:19:44

never overpromise and under underdel.

5:19:46

That's the biggest thing. Effort and

5:19:47

sacrifice. This is the last lever and

5:19:49

it's basically how little they have to

5:19:50

do to get the dream outcome. So if the

5:19:53

problem is not enough jobs, you're

5:19:55

running ads. You don't they don't have

5:19:56

to do anything. Leads coming in but

5:19:57

nobody's calling them, maybe hire

5:19:59

someone or use AI. It'll make it more

5:20:00

valuable. The owner doesn't know how to

5:20:02

run the system, streamline it with

5:20:04

automation so they don't have to do

5:20:05

anything. Junk leads slipping through,

5:20:06

add more qualifications built into the

5:20:08

funnel. So you can basically add things

5:20:10

to your val you, you know, to your

5:20:12

offer, make it more valuable and more

5:20:13

perceived value by decreasing the effort

5:20:15

sacrifice required. Use all these levers

5:20:18

and for wording and you'll have a

5:20:19

winning offer. Now we are going to cover

5:20:22

some pricing stuff and then after that

5:20:24

you're set. You're free to go build your

5:20:26

offer out in the way that you want to.

5:20:29

Price to value discrepancy. So why does

5:20:31

someone buy something in the first

5:20:32

place? Purchasing decisions are made

5:20:34

solely because the value is superior to

5:20:38

price. Super simple. And the point of

5:20:41

cancellation is when the value is no

5:20:44

longer superior than price. they will

5:20:46

continue to buy from you until obviously

5:20:48

there's a discrepancy there. That's how

5:20:50

this works. So basically the point where

5:20:55

the value matches or dips below the

5:20:57

point of cancellation is the point of no

5:20:59

returns or this is the point of

5:21:00

cancellation. This is where you start to

5:21:03

lose money and people cancel because

5:21:05

they're not perceiving and seeing the

5:21:06

value anymore. And interesting enough,

5:21:08

most businesses that you see are below

5:21:10

this line. And if you understand this

5:21:13

properly, that means that their product

5:21:14

isn't good enough. So they keep having

5:21:16

to look for more and more and more

5:21:18

customers because they, you know, they

5:21:20

perceive the value isn't there enough.

5:21:21

So they cancel on them. So then they

5:21:23

have to keep getting new new customers

5:21:24

to keep repeating the cycle.

5:21:27

And the raw truth is that you'll see

5:21:28

people that, you know, say that they're

5:21:30

good at what they do. And the reality is

5:21:32

is that like they probably just aren't

5:21:33

that good at what they do if you know

5:21:35

they keep having to look for more and

5:21:36

more and more customers. So in terms of

5:21:38

metrics, here's what that means right

5:21:40

here. this point of cancellation. If

5:21:42

you're below this line, that means that

5:21:44

your retention rate or the percentage of

5:21:47

clients that stay within a given month

5:21:49

is lower than your churn rate, which is

5:21:51

the percentage of clients that leave in

5:21:53

a month. If your churn rate is lower

5:21:57

than your referral rate, then you're

5:22:00

always going to be looking for more and

5:22:01

more customers. And the issue here is

5:22:02

that with an agency, naturally, this is

5:22:05

just how the business model is, right?

5:22:07

your referral rate, it will probably be

5:22:09

less than your churn rate. You'll be

5:22:11

losing more clients than you're gaining

5:22:12

organically, just like through inbound

5:22:14

and word of mouth. And because of that,

5:22:17

you will constantly have to look for

5:22:18

more and more customers. And that's the

5:22:19

reason why we have to run paid ads. I

5:22:20

just want you to understand this if you

5:22:22

go into any future business models or

5:22:23

just for this one as well, just to

5:22:24

understand how important it is to have a

5:22:26

really solid retention rate and a good

5:22:28

product and a good offer and a lot of

5:22:30

value. Otherwise, you're going to have

5:22:32

to keep looking for more and more

5:22:33

customers, which is more expensive than

5:22:35

just keeping them. So to improve this

5:22:37

discrepancy in your value, you can do

5:22:40

two things and you can tell me which one

5:22:42

sounds better. One, lower your price and

5:22:45

fail or two, increase your value and

5:22:47

succeed. These are the two options if

5:22:49

you're having this issue. So remember

5:22:51

here that like you can only go down to

5:22:52

zero, but you can go to affinity here in

5:22:55

terms of value. Now our goal in SMMA or

5:22:58

you know running an agency, an AI

5:23:00

agency, whatever it is, is to sell

5:23:01

dollars at a discount and make it stupid

5:23:02

for someone to say no. That's the whole

5:23:04

goal here. for making companies more

5:23:05

money. Value optimization. So, as time

5:23:08

goes on, we want to always improve our

5:23:10

offer as our product improves. So, to do

5:23:12

this, just I would list out all the

5:23:14

solutions every so often that you offer

5:23:16

and aspects of your product. I would

5:23:18

rate each one on a scale from 1 to three

5:23:20

on how valuable they are and then deem

5:23:23

the cost of each one from one to three

5:23:26

and remove everything that's not a three

5:23:28

in value regardless of the cost. The

5:23:31

idea here is like this is a good

5:23:33

analysis that we could do every so often

5:23:34

to make sure that we're as valuable as

5:23:36

we can be and we're not basically, you

5:23:38

know,

5:23:40

doing something that's taking up our

5:23:43

time and costing us, that's not that

5:23:45

valuable. So, let me give you an

5:23:46

example. If you're doing Google ads for

5:23:49

companies and you're doing Facebook ads

5:23:50

for companies and you get most your

5:23:52

results from Facebook ads, but Google

5:23:54

ads takes you a lot of effort, it sounds

5:23:56

like it's more valuable to the customer

5:23:58

because you're doing both. But the truth

5:23:59

is is because the cost, you know, it's

5:24:01

costing you a lot of time and money to

5:24:03

do Google ads and they're not working as

5:24:04

well as Facebook ads and they're not a

5:24:06

three, then just remove it entirely. The

5:24:09

idea is we want to be streamlined here.

5:24:11

The cycle of price. So the cycle of

5:24:14

price is extremely important and it's

5:24:15

the reason why premium pricing matters

5:24:17

so much. If you increase your prices,

5:24:20

you increase the value. That's it. which

5:24:22

sounds insane, but people did this

5:24:25

within a wine study once where they had

5:24:28

three wines next to each other that were

5:24:30

all the same wine and basically charged,

5:24:33

you know, saying one was a $1 wine, one

5:24:35

was hundred, one was a thousand. Every

5:24:37

single person said the $1,000 wine was

5:24:39

the best wine even though they were all

5:24:40

the same. It's crazy how this works, but

5:24:43

if you just increase your prices, you

5:24:45

will increase the value. And here's what

5:24:46

most people do, especially in the agency

5:24:48

space. They will look at competitors,

5:24:50

see what everyone's offering. Take the

5:24:52

average, go slightly be before, you

5:24:54

know, slightly below them to be

5:24:55

competitive on pricing and just provide

5:24:58

what your competitor does but a little

5:25:00

bit more. This is what most people do.

5:25:02

So, what's going to happen is people are

5:25:04

going to offer a little more for a

5:25:06

little less in this process. And over

5:25:08

enough time, it's going to happen again

5:25:09

and again and again. What's going to

5:25:11

happen is you're commoditizing yourself

5:25:13

and ultimately you're going to be racing

5:25:15

to the ground. Things get cheaper as

5:25:17

time goes on because there becomes more

5:25:18

competitors and more competition. And

5:25:20

instead, what you want to do is the

5:25:22

opposite. Charge a premium. The higher

5:25:24

price forces you to deliver a premium

5:25:26

service which justifies the price which

5:25:28

then lets you reinvest in better

5:25:29

systems, better support, better people,

5:25:31

which gets you better results.

5:25:33

Basically, all you need to understand

5:25:34

here is if you increase your prices, you

5:25:39

increase your value. And you should

5:25:40

really look at this. Pause this video.

5:25:43

Understand this. How if you decrease

5:25:45

your price, the emotional investment

5:25:47

goes down, right? People are don't care

5:25:49

about it enough. If you decrease your

5:25:50

price, your results go down. If you

5:25:53

decrease your price, your profit go like

5:25:56

literally if you increase your price,

5:25:59

you win. You just have to back it up

5:26:01

with more value. Now, I hope you now

5:26:05

understand the fundamentals of what

5:26:06

building an offer actually looks like.

5:26:08

Let's actually create one. But one rule

5:26:10

before you start, never build your offer

5:26:12

around your product as it is. Instead,

5:26:15

build your product around your offer.

5:26:17

Most people cap their promise at what

5:26:18

they currently know how to do, saying,

5:26:20

"Okay, I can only get this guy like one

5:26:22

or two jobs a month." Do not do this.

5:26:26

Start with a bold claim that scares you

5:26:27

a little bit. It should make you a

5:26:28

little uncomfortable. And then you can

5:26:29

build the product that backs it up by

5:26:31

increasing the value and making it

5:26:32

better. Your skills will rise to meet

5:26:35

the promise. And so, it should make you

5:26:37

feel, you know, a little uncomfortable.

5:26:39

And that's how you know it's right.

5:26:41

Obviously, your skill set will naturally

5:26:43

increase with time and energy. You will

5:26:44

get better at running ads. You will be

5:26:45

better over time, so it should make you

5:26:47

a little uncomfortable. So, go ahead and

5:26:48

open this winning offer worksheet and

5:26:50

work through it section by section. It

5:26:52

maps out exactly what you just learned.

5:26:53

So, you fill in the prompts and you will

5:26:55

end up with a version one offer that you

5:26:56

can use today. Don't over complicate

5:26:58

this process. Just get it done, ship it,

5:27:00

and refine it. This is in the

5:27:01

description of this video. And um let me

5:27:03

go ahead and open up and show you what

5:27:04

it means. Basically on this document,

5:27:08

you need to define your customer and

5:27:09

their dream outcome, which it's going to

5:27:11

be some specific micro niche probably in

5:27:13

home improvement. Obviously, they want

5:27:15

more jobs. Super simple. So, you have to

5:27:18

basically get that outcome in. It's good

5:27:19

to know what the outcome was worth to

5:27:20

them in dollars as well. And then the

5:27:22

method and timeline. So, basically like

5:27:24

whether you're done with you or done for

5:27:26

you. And if you're done for you, you do

5:27:28

everything for them. You call their

5:27:29

leads for them. You have all that done

5:27:30

or you have people to call their leads

5:27:31

for them. Also, these are like

5:27:33

methodologies of like how you do, you

5:27:34

know, what you do for them. So, like

5:27:36

maybe you're running ads and generating

5:27:37

leads um and turning those into

5:27:39

appointments, whatever it is. If you

5:27:41

need more inspiration as well, remember

5:27:43

we do have examples of offers and they

5:27:45

are at the bottom of this as well. So,

5:27:47

these are good examples that you could

5:27:48

use while when you build this um pricing

5:27:50

math. This is going to be the

5:27:52

complicated section about like how

5:27:54

you're going to basically

5:27:56

determine how you're going to make them

5:27:58

like an ROI as well as how to price

5:28:00

fairly so your profit margins are safe.

5:28:02

What you would basically do is get your

5:28:04

average revenue per closed deal in your

5:28:06

niche. So for roofing for example,

5:28:07

that's $14,000

5:28:09

and the profit margin is around 35% and

5:28:12

you could look this up on Google as

5:28:14

well. So basically all you want to do

5:28:16

here is the profit margin times the

5:28:17

revenue. So 14,000 times the profit

5:28:20

margin which is 0.35. That equals the

5:28:22

profit per closed job which was I

5:28:24

believe like $4, what $900 or something.

5:28:27

Then you take that profit right here

5:28:30

and you basically divide it by five

5:28:32

which is the max multiplier of like what

5:28:35

we want ROI wise so we can justify how

5:28:37

much they would willing be willing to

5:28:38

pay to get a job which ended up being

5:28:42

you know whatever it was $900 some

5:28:44

dollars whatever it is. And then from

5:28:47

there, you basically subtract the ad

5:28:49

cost per closed deal, which is how much

5:28:51

it cost on Meta to get a job, right? And

5:28:54

you won't know this 100% yet, but if you

5:28:57

go to step eight in pricing math, you

5:28:59

can basically calculate it by choosing,

5:29:01

you know, one of their cost per

5:29:03

appointments and their show rates,

5:29:04

dividing them for the cost per shown

5:29:06

appointment, and then dividing that by

5:29:08

three or I guess multiplying it by three

5:29:10

to see exactly like roughly how much at

5:29:12

a 30% close rate a job would be costing

5:29:14

them to get on Meta. So, you subtract

5:29:16

this number that was divided by five,

5:29:18

which I believe is 900ish, and then you

5:29:20

minus the ad cost per closed deal. how

5:29:22

much it cost on Meta to get a closed

5:29:24

roofing job or whatever you know job it

5:29:26

is which you can roughly do the math on

5:29:28

step eight. That results in around

5:29:30

400ish bucks, $490 per closed deal,

5:29:33

which is how much money that your max

5:29:35

agency fee per closed deal would be. And

5:29:38

then you would go ahead and multiply the

5:29:40

shown to close percentage, which is in

5:29:42

here. So shown to close percentage, we

5:29:45

have 30% here. So 30% of whatever that

5:29:49

number is is how much that we can charge

5:29:51

as our agency fee. So you can figure out

5:29:53

your agency fee just like that. Then

5:29:56

once that's done, which mine is 147 per

5:29:59

shown appointment for roofing, um it's

5:30:02

going to be pretty similar for most

5:30:03

things in home improvement, but it's

5:30:05

good to figure it out specifically. And

5:30:07

that's not including ad spend.

5:30:08

Obviously, the ad spend is here. You

5:30:10

take your CPA or cost per appointment,

5:30:12

which for most niches, it's right here,

5:30:15

your average here. and then you divide

5:30:17

it by the show rate for your industry

5:30:19

and that will give you obviously how

5:30:21

much it's going to cost roughly for a

5:30:22

shown appointment for your niche. Then

5:30:26

basically from there you can decide

5:30:28

whether or not you want you the client

5:30:29

to pay ad spend or you to pay the ad

5:30:31

spend. So you choose it and then

5:30:33

basically take the agency fee that you

5:30:35

took before right here and then add it

5:30:37

to the ad cost which is going to be

5:30:39

right here. And right there you do how

5:30:43

much it costs to be allin if you're

5:30:45

doing per shown. So this is basically

5:30:48

like how you would do the math and go

5:30:49

about this process. If you have any

5:30:51

questions or confusion confusion with

5:30:53

this process, I'm telling you, download

5:30:55

this as a PDF file, download PDF file,

5:30:57

download PDF, send it to Claude, say,

5:30:59

"Help me build my winning offer and my

5:31:01

pricing model depending on my niche to

5:31:02

be as profitable as possible given the

5:31:04

averages." And it's going to do it

5:31:06

better than I could ever do it and

5:31:07

probably you too. Qualification and

5:31:09

name. So, revenue, license, team size,

5:31:13

location, established roofers only is a

5:31:15

good example, you know, or plumbing

5:31:17

companies with at least two trucks

5:31:18

running. So these are some different,

5:31:19

you know, qualification factors that you

5:31:21

can do to determine who you're going to

5:31:22

work with. Um, and basically you can

5:31:25

turn that and write that here. And then

5:31:27

your full offer. So your dream outcome

5:31:29

that you decided on the time frame and

5:31:30

you already answered all of these

5:31:31

throughout this doc. You just put them

5:31:33

all here, copy and paste them. And then

5:31:35

basically you have your final offer. You

5:31:37

can make it, you know, a little bit more

5:31:39

pretty like these ones and, you know, do

5:31:41

some refinement and there you go. You

5:31:43

have your V1 winning offer, your pricing

5:31:45

model, and your unit economics to make

5:31:48

sure that you're profitable, your

5:31:49

clients are profitable, and that you

5:31:51

have an average net per client that

5:31:52

you're going to be making every month,

5:31:53

given that you do good on the ad side of

5:31:56

things and conversion wise for your

5:31:57

actual campaign and system for them. So,

5:31:59

I hope you enjoyed this video. I hope

5:32:01

you learned a thing or two about just

5:32:02

offers in general and also just learn

5:32:04

how to structure yours and make a

5:32:05

winning one. This video is extremely

5:32:06

valuable and honestly, there's a lot of

5:32:08

really good and detailed information in

5:32:09

here. So, I hope you enjoyed. If you

5:32:11

need this resource, it's obviously in

5:32:12

the resource section of the video so you

5:32:15

can get this PDF as well as the link to

5:32:18

the worksheet as well. So, I hope you

5:32:21

enjoyed and um yeah, I'll see you next

5:32:23

one. Hopefully, your offer absolutely

5:32:25

crushes. Hey everyone, it's Owen

5:32:26

Rensland and welcome to Fundamental

5:32:28

Flow. In this video, it's going to be a

5:32:32

rather long one, but for good reason.

5:32:34

We're going to go over virtually

5:32:37

everything that you need to understand

5:32:40

in order to properly grow and iterate

5:32:43

and learn from a fundamental standpoint.

5:32:46

Now, if you took away all of my scripts,

5:32:50

all of my

5:32:52

everything, all of the courses I've

5:32:54

seen, everything like all of my

5:32:56

knowledge, but you kept the

5:32:58

fundamentals,

5:32:59

then I still no matter what would be

5:33:02

able to succeed. And that's the point of

5:33:04

this video is that we're going to cover

5:33:05

some of those fundamentals. And

5:33:07

remember, like the more you don't the

5:33:10

more you think you don't need the

5:33:11

theory, the more you need it. So here's

5:33:14

what we're going to cover.

5:33:16

Fundamental flow, copycats, decay and

5:33:19

renewal, churn and burn,

5:33:21

multi-disiplinary thinking,

5:33:23

entrepreneurs toolbox, learning

5:33:24

fundamentals, paradigm intro, scientific

5:33:27

thinking, discipline one, scientific

5:33:30

method, building hypothesis, testing

5:33:32

hypothesis, observing feedback,

5:33:35

iterating hypothesis,

5:33:37

systems, discipline two, inputs,

5:33:40

process, output, feedback, environment,

5:33:42

feedback extended, where we talk a lot

5:33:44

about metrics,

5:33:46

My paradigm scale scaling sequences

5:33:50

micro/mro

5:33:52

operational complexity operational

5:33:54

pressure proof of concept client

5:33:57

acquisition product time scaling

5:34:01

conditions scaling steps leverage and

5:34:04

asymmetries throughput and bottleneck

5:34:06

and finally post wins. So, this will

5:34:09

arguably this will arguably be the

5:34:11

longest video in all of the program, at

5:34:14

least for now.

5:34:17

But again, welcome to fundamental flow.

5:34:20

This video is the key to long-term

5:34:22

success. Like I said previously, like if

5:34:24

you took away everything I have, all of

5:34:27

the scripts, all the ad copy, all the

5:34:29

systems, all the processes, like I know

5:34:32

I would still crush it and succeed

5:34:35

insane amounts just because I understand

5:34:37

the fundamentals. So that is the point

5:34:39

of this video.

5:34:41

Honestly, re-watch this video as often

5:34:45

as you possibly can because your

5:34:47

understanding of this information will

5:34:48

compound. And the more you learn and the

5:34:51

more you get the theory and the more you

5:34:53

like instill all of this knowledge into

5:34:55

your head, the more you'll use it

5:34:58

without even realizing it and you'll

5:35:00

succeed so much more because of it.

5:35:04

I do want everyone in this program to

5:35:06

understand that like you can succeed in

5:35:08

every single business model, okay?

5:35:11

Whether it's drop shipping, whether it's

5:35:12

organic drop shipping, whether it's

5:35:14

SMMA, whether it's

5:35:17

building any kind of agency really, or

5:35:19

any service-based business online. And

5:35:23

like there's no really limit like you

5:35:25

can succeed in every single business

5:35:27

model as long as you have the right

5:35:29

fundamentals. Okay? The one thing that

5:35:34

successful entrepreneurs

5:35:37

do is that they learn these fundamentals

5:35:40

and that allows them to succeed in every

5:35:42

single business venture and model that

5:35:44

they go into. If I were to jump ships

5:35:46

right now and start e-commerce, I would

5:35:49

crush it. And the reason why I know that

5:35:52

is because I understand the material

5:35:54

that's in this video.

5:35:58

So, the actual material that's in this

5:36:00

video, however, will make you, you know,

5:36:02

way more well-rounded, well-rounded as

5:36:04

an entrepreneur. It will guarantee that

5:36:07

you're not really a copycat, but if you

5:36:09

are, you use it in the right way.

5:36:12

But in this video and in this program in

5:36:15

general, you need to first learn how to

5:36:17

see and think, then how to build, and

5:36:20

then how to track and grow. So in this

5:36:21

video we're going to show you how to see

5:36:23

and think and how to track and how to

5:36:26

grow and how to build will be in the

5:36:30

um up and cominging modules. So

5:36:33

fundamental flow when you build

5:36:35

successful systems whether it's client

5:36:37

acquisition systems, client service

5:36:39

delivery systems or any kind of system

5:36:43

there is three things there is strategy,

5:36:45

stimuli and fundamentals.

5:36:48

Okay. So every all three are necessary

5:36:51

in order to sign clients, in order to

5:36:53

get good results for clients, etc. Now,

5:36:55

I like to think of this like a pyramid.

5:36:58

So in order to make successful systems,

5:37:00

which obviously we'll cover what systems

5:37:02

are in this video,

5:37:04

being client acquisition systems, client

5:37:06

fulfillment systems, the only way to do

5:37:08

that is to have the proper strategy and

5:37:12

stimuli.

5:37:14

And that can only come from the

5:37:16

fundamentals. So basically, in order to

5:37:19

get the systems that work, you have to

5:37:21

have the right fundamentals.

5:37:23

And that's the true purpose of this

5:37:25

video. Like honestly, long-term, this

5:37:30

video is probably the most valuable one

5:37:32

I have and will probably ever make. And

5:37:36

that's the reason for the length. So

5:37:38

bear with me.

5:37:41

It might be a bit of a wax on, wax off

5:37:43

type situation like Karate Kid, but this

5:37:45

video will make you millions of dollars.

5:37:48

So, let's go over what strategy is.

5:37:51

So, first of all, strategy is a way of

5:37:53

building systems and creating methods

5:37:55

essentially. Like, for example, a

5:37:57

strategy could be a no-show follow-up

5:37:58

workflow. So, call once they book, build

5:38:01

urgency, confirm meeting accessibility,

5:38:04

pre-all video reminders, call 2 hours

5:38:06

before, additional reminders, call when

5:38:07

the meeting begins. It's basically like

5:38:09

a workflow, so to speak. That's what a

5:38:11

strategy is. It's just a way of doing

5:38:13

something. Now, stimuli are what

5:38:16

triggers actions. So, for example, a

5:38:19

YouTube thumbnail would trigger someone

5:38:20

to click on my video. A cold SMS script

5:38:23

triggers someone to reply. A landing

5:38:25

page triggers someone to become a lead.

5:38:27

A sales script triggers someone to

5:38:28

become a paying customer.

5:38:31

That is all a stimuli is. So basically

5:38:35

systems are built on strategy combined

5:38:38

with stimuli

5:38:40

right if you take a strategy use the

5:38:44

proper stimuli for example the pre-all

5:38:46

video would be some form of stimuli

5:38:48

because it triggers them to you know

5:38:50

confirm the call or show up etc. Then

5:38:54

essentially that is what would build you

5:38:56

know a no-show prevention system for

5:38:58

example.

5:39:00

Fundamentals however are ideas, concepts

5:39:03

that you build stimuli and strategy

5:39:05

from. For example, principles, ideas,

5:39:08

concepts, foundations, theories,

5:39:10

horistics. All of these things

5:39:13

are what we need to learn in order to

5:39:15

build the proper stimuli and strategy to

5:39:19

build the correct systems that will give

5:39:20

us the results that we want. Now, in

5:39:23

this program, I will have the working

5:39:26

strategy and stimuli for you. Okay, if

5:39:30

you copy and paste my systems, they are

5:39:34

built off of successful strategy and

5:39:36

stimuli that have been constructed from

5:39:38

proper fundamentals,

5:39:40

right? And but long term, these things

5:39:45

will fade and I'll show you what I mean

5:39:47

by that. So it's important that you

5:39:48

understand that to build successful

5:39:50

client acquisition systems, to build

5:39:52

successful client delivery systems, you

5:39:55

have to understand the fundamentals

5:39:57

so you can build the right strategy and

5:39:59

stimuli. So like if this is making sense

5:40:02

so far, building like a bad client, you

5:40:05

know, service delivery system, so like

5:40:07

not really providing good results for

5:40:10

your clients obviously comes from

5:40:12

strategy and stimuli.

5:40:14

But if it's bad, then chances are that

5:40:17

you don't understand the fundamentals.

5:40:19

So you built bad strategy and stimuli.

5:40:21

So then you have a bad client

5:40:22

acquisition system or client service

5:40:24

delivery system. So like basically if

5:40:26

you don't understand this your clients

5:40:29

won't succeed, you won't get clients in

5:40:31

the first place and your business will

5:40:34

certainly not succeed. So that's why we

5:40:36

have to cover the fundamentals. And the

5:40:38

same goes vice versa. Like building a

5:40:40

good service delivery system comes from

5:40:42

good fundamentals. And the same goes

5:40:44

with building every single system in our

5:40:45

business which is you know constructed

5:40:47

of hundreds of systems. And we will

5:40:50

cover this further on in the video when

5:40:52

we talk about systems. But I want to

5:40:55

give you all the fundamentals you need

5:40:57

to succeed in this program. So no matter

5:40:58

what you decide to do as an entrepreneur

5:41:00

in the future or in the next 2 months,

5:41:03

you understand that the fundamentals are

5:41:06

the most important thing. And then you

5:41:07

can always become successful because you

5:41:09

know what they are. So in systems, I

5:41:13

will cover what systems are later on in

5:41:15

this video. But for now, let's cover

5:41:17

copycats. It is extremely easy to copy

5:41:22

someone and build the exact same system

5:41:24

that they have in order to quickly get

5:41:26

the results.

5:41:28

And

5:41:29

so many people do this in this space

5:41:34

and it will make you plenty of cash

5:41:36

shortterm. I'm talking, you know, 50 to

5:41:38

100K even. But what happens when the

5:41:42

system stops working?

5:41:45

the system will break and

5:41:48

you no longer have a way to build a new

5:41:50

one without copying someone else. So

5:41:53

like

5:41:56

this is what happens to people that

5:41:58

don't understand the fundamentals. They

5:42:01

constantly will seek the newest and best

5:42:03

strategy and stimuli from other people

5:42:05

and constantly fight a losing battle.

5:42:10

It's like trying to

5:42:12

sail to an island when your ship is

5:42:14

sinking. like you we we have to avoid

5:42:17

this and that's the importance of

5:42:19

fundamentals. However, in this program I

5:42:21

will give you copy and paste systems

5:42:23

that are updated with working stimuli

5:42:25

strategy so you can get quick results

5:42:27

but also keep in mind the power of a

5:42:29

fundamental understanding.

5:42:31

Like your ability to build extremely

5:42:33

successful systems from stimuli and

5:42:35

strategy will pay you the most in the

5:42:37

future.

5:42:39

And most programs and like mentorships

5:42:41

and everything will only teach you the

5:42:43

current working stimuli and strategy so

5:42:45

you can get some insane results fast.

5:42:47

For example, zero to 10K a month in two

5:42:50

weeks. I'm sure you've you've seen this

5:42:53

like hundreds of times. And the reason

5:42:55

is is because they just throw the

5:42:57

working stimuli strategy straight at

5:42:59

them and the the successful systems

5:43:02

and that's it. They don't teach them how

5:43:04

to build their own. So, if you don't

5:43:07

want to have to rely on a mentorship

5:43:09

constantly

5:43:11

or what I call strategy hunter programs

5:43:13

to continue to succeed, like you've come

5:43:16

to the right place because in this

5:43:17

video, I'm going to teach you how to

5:43:19

think for yourself in order to build

5:43:21

systems that are successful on their

5:43:22

own. Decay and renewal. Over time, every

5:43:26

system will die. You know this is

5:43:29

obviously in nature and apparent when it

5:43:31

comes to systems in business to

5:43:33

constantly grow our business and have

5:43:35

working systems. We need to understand

5:43:37

that all systems die. And the reason why

5:43:40

all systems will die is because what a

5:43:43

system is built on obviously is strategy

5:43:45

and stimuli. And these will become less

5:43:47

effective with time and that will

5:43:50

crumble the top, right? And the reason

5:43:53

why that happens is because of

5:43:55

conditioning in the online business

5:43:57

world. Like it's super typical for

5:43:59

someone to have a bad experience and the

5:44:01

conditioning can numb humans. This is

5:44:04

similar to just classical conditioning

5:44:06

which we will cover in a future video.

5:44:09

But over enough time and exposure like

5:44:12

people will become numb to the strategy

5:44:14

and stimuli. Like

5:44:17

you no longer will get the open rate.

5:44:20

You will no longer get the appointment

5:44:21

booking rate.

5:44:22

the response that you need from the

5:44:24

stimuli, you won't get. And this is

5:44:28

typically known as ad fatigue in

5:44:29

business. The idea that over time your

5:44:32

audience will see your ads more and more

5:44:34

and more and become less responsive to

5:44:36

them, which increased the costs, lowers

5:44:39

conversion rates. So, for example, I can

5:44:41

even think of one of my clients. I've

5:44:43

ran the same ads for him for about seven

5:44:45

months now, and now they're still

5:44:47

they're actually starting to fatigue.

5:44:49

The cost per lead is getting higher.

5:44:50

we're getting less leads in the door,

5:44:52

etc. For or for example, your cold SMS

5:44:56

script stops getting the replies it used

5:44:57

to. The email copy you use stops getting

5:45:00

the replies it did. Clients ad creative

5:45:02

stops getting clicks, etc. Like this is

5:45:06

painfully apparent in every system of

5:45:08

our business and it is the reason why

5:45:10

the copycats will suffer a slow and

5:45:12

painful death. Okay? And we don't want

5:45:15

to be grouped into that.

5:45:18

So this is how a graph works here. Now,

5:45:20

what's great about this though is that

5:45:21

it's very, very cyclical. And what I

5:45:24

mean by that is that let's say there's

5:45:29

not a lot of exposure, right?

5:45:33

The effectiveness is going to be

5:45:34

extremely high, right? It's going to be

5:45:36

in this range, but after more exposure

5:45:39

comes, it's going to shoot down and go

5:45:42

super slow. But after it becomes

5:45:44

overexposed, time will pass and all of a

5:45:48

sudden it becomes super effective again.

5:45:50

And if you understand this properly,

5:45:53

then basically you can run for example

5:45:56

ads for someone and they become

5:45:58

overexposed

5:46:01

and then you wait,

5:46:03

you know, like a like like eight months

5:46:05

to one year

5:46:07

and you run those original ads again and

5:46:10

they just do really really well, right?

5:46:13

And that's what's interesting about

5:46:14

this.

5:46:17

And over time, people forget that

5:46:19

they've been like burned and affected

5:46:21

negatively.

5:46:23

And it's the reason why like systems

5:46:25

that are currently no longer working

5:46:27

will be working in one to two years from

5:46:28

now. Like it is extremely cyclical,

5:46:30

which you can take to your advantage.

5:46:33

And what you'll find is that like these

5:46:35

copycats will copy and paste the systems

5:46:38

that are working the best for everyone,

5:46:40

expect them to work forever, but then

5:46:42

they stop working. then they do not know

5:46:44

what to do but to buy another program or

5:46:47

mentorship with a different working

5:46:48

system.

5:46:50

And we do not want to be part of this

5:46:53

constant loop of failure. Like this

5:46:57

is not where we want to be. So how do we

5:47:00

stay out of it? Fundamentals.

5:47:03

People are culprits to the shiny object

5:47:05

syndrome. They jump from shiny system to

5:47:07

shiny system. Like keep in mind that 90%

5:47:11

or more of agency owners are just

5:47:13

copycats doing the same thing to attract

5:47:15

clients and to succeed and we can

5:47:17

leverage that when building our own

5:47:18

systems. Something that's kind of

5:47:19

interesting is that like the best way we

5:47:21

can take advantage of this is just to do

5:47:22

the opposite of what everyone else is

5:47:24

doing. And to do that is to not copy and

5:47:27

paste systems and to create them using

5:47:29

our own understanding of fundamentals.

5:47:32

Like if you can think critically and do

5:47:34

this, you'll find that like no matter

5:47:36

what, you will always have consistent

5:47:39

results and you would get and you get

5:47:41

clients good results and all of it feels

5:47:44

extremely easy. And keep in mind that

5:47:46

like you don't need to totally come up

5:47:48

with a groundbreaking new strategy, a

5:47:51

whole new system for client acquisition

5:47:53

or anything. like just take something

5:47:55

that works, use your own critical

5:47:58

thinking and fundamentals and your

5:48:00

understanding of them just to make it

5:48:01

your own. That's that's all you have to

5:48:03

do to keep things fresh and successful.

5:48:06

And when you look at working systems,

5:48:08

you know, get in the habit of like

5:48:10

asking yourself, what fundamentals is

5:48:12

this system built from? Okay, this is a

5:48:15

great question to constantly be asking

5:48:16

yourself. you see, you know, let's say

5:48:19

you're on YouTube and you see some cold

5:48:21

SMS system that's booking like 12

5:48:22

meetings a day, just ask yourself like

5:48:26

what fundamentals is this system built

5:48:28

from? And I know that as of right now,

5:48:31

you don't exactly know what fundamentals

5:48:33

are. We'll cover that later in this

5:48:35

video, but essentially the goal is to

5:48:38

create systems that are effective for a

5:48:40

long time because they're pretty much

5:48:42

created from our own knowledge. And the

5:48:46

only way to do this obviously is to

5:48:48

create them ourselves with a fundamental

5:48:50

understanding.

5:48:52

So I hope you understand the importance

5:48:54

of this now and how if you don't take

5:48:57

this seriously, you'll suffer a slow and

5:48:59

painful death. Sure, you can copy and

5:49:01

paste your way to 10K a month in 2

5:49:04

weeks, but if you want to succeed

5:49:06

massively and have a career, then you

5:49:09

need to understand that this matters

5:49:12

more.

5:49:13

And I'm not saying that this won't

5:49:15

happen because this can 100% happen with

5:49:17

the copy and paste systems that I have.

5:49:20

But there will be a time when those copy

5:49:22

and paste systems stop working. I'll do

5:49:24

my best to update them. But you're

5:49:26

better off just taking something that

5:49:28

works, using your own experience and

5:49:31

knowledge to improve it and succeeding

5:49:33

more. Then churn and burn.

5:49:38

Churn is when clients leave us. burn is

5:49:40

getting clients a sour taste after

5:49:43

working with us.

5:49:45

In this space, it is the probably the

5:49:48

most common thing ever to build an

5:49:50

agency solely based on client

5:49:52

acquisition,

5:49:54

especially with all the programs out

5:49:56

there that just teach client

5:49:57

acquisition. There's a reason why very

5:49:59

few programs teach, you know, service

5:50:01

delivery extremely well in client

5:50:03

fulfillment. And the reason is is

5:50:05

because there's not that many people out

5:50:07

there that actually have successful

5:50:09

agencies that aren't churn and burn

5:50:11

agencies, right? It's really important

5:50:13

that I make you guys well-rounded

5:50:17

and have really solid fulfillment so we

5:50:19

don't have to build an agency completely

5:50:22

based on client acquisition. And what I

5:50:24

mean by like an agency based on client

5:50:26

acquisition is that

5:50:30

it's what happens when you focus all of

5:50:32

your efforts on just signing clients. So

5:50:35

you focus on booking appointments, you

5:50:37

focus on closing deals, but you just

5:50:40

don't even have a product. And in the

5:50:42

beginning, I recommend this just so you

5:50:44

can get your foot in the door sort of.

5:50:48

But you have to work on the, you know,

5:50:50

you have to work on the product. You

5:50:52

can't just do this forever.

5:50:54

And the thing is is that

5:50:57

you will spend so much money on client

5:50:59

acquisition. You'll spend so much money

5:51:02

on appointment setters and ads and sales

5:51:04

teams and all these things that all your

5:51:08

effort will go to getting the clients

5:51:09

instead of actually keeping the clients

5:51:11

happy and profitable,

5:51:14

which is arguably more important because

5:51:16

it is so much easier to make more from a

5:51:19

client that stays with you than to sign

5:51:20

a whole new one. And this is what

5:51:22

happens when you overpromise and

5:51:24

underdel. You will never keep your

5:51:26

clients. Your LTV will be extremely low.

5:51:29

And we'll cover this further on in this

5:51:31

video. And so, as a family member of

5:51:34

this program,

5:51:36

you cannot do this,

5:51:38

okay? We're going to combat the churn

5:51:40

and burn mentorships that give you

5:51:42

short-term cash, 0 to 10k, 0 to 20k in

5:51:46

three week, whatever, and unhappy

5:51:48

clients and help you build a real

5:51:50

successful business that actually lasts.

5:51:52

We will help you build a real business

5:51:54

that doesn't overpromise

5:51:56

and underdel. One that provides a real

5:51:58

ROI for you and your clients, and one

5:52:01

where people actually want to refer you

5:52:03

to others. I got a referral literally

5:52:06

like two days ago.

5:52:09

And this will take more time. So, I do

5:52:11

need you to be patient and remember that

5:52:14

we're doing things the right way.

5:52:17

You're able to make quick cash with this

5:52:18

program. It's true. But you're also able

5:52:22

to make long-term exponential cash, and

5:52:26

that's the most important thing to me.

5:52:28

So, we've covered a little bit about

5:52:30

like the importance of fundamentals, but

5:52:32

we've never really covered what they

5:52:33

actually are. Multi-disiplinary

5:52:36

thinking. What are what are

5:52:38

fundamentals? Fundamentals are

5:52:40

principles, theories or concepts that

5:52:42

help us as entrepreneurs understand

5:52:44

reality. Fundamentals are all derived

5:52:47

from disciplines. Here's an example of

5:52:48

what I mean by disciplines and

5:52:50

fundamentals. A discipline might be

5:52:52

psychology. A fundamental might be

5:52:54

classical conditioning. A discipline

5:52:56

might be evolutionary biology. A

5:52:58

fundamental might be natural selection.

5:53:01

So essentially these fundamentals are

5:53:04

concepts, ideologies, theories,

5:53:07

principles that all come from basically

5:53:09

a discipline. Psychology, evolutionary

5:53:12

biology, economics, etc. Like we'll

5:53:15

cover all the disciplines later on in

5:53:16

this video of what you need to succeed.

5:53:18

But if you want to be able to think in

5:53:20

disciplines and multidisciplinary think,

5:53:23

so to speak, here is how to begin to

5:53:25

multi-disiplinary think. So the first

5:53:28

thing you want to be is more curious.

5:53:29

So,

5:53:31

always be open to different ideas and

5:53:34

concepts and be curious about like a lot

5:53:36

of different subjects and fields. You

5:53:38

know, the way people go wrong with this

5:53:40

is that they think like, "Oh, science is

5:53:42

BS. I'm an entrepreneur. Math is stupid.

5:53:46

I was in school. Math is stupid." But

5:53:49

psychology is BS. It's like history.

5:53:51

Okay, all of this stuff, these beliefs

5:53:54

and these thought patterns will crush

5:53:55

you because a lot of the things that

5:53:58

allow us to succeed like the strategy

5:54:00

and stimuli that build the successful

5:54:02

systems

5:54:03

come from these disciplines. How do you

5:54:06

think that we know to test and iterate?

5:54:09

Where do you think that comes from? It

5:54:10

comes from the discipline of scientific

5:54:12

thinking. We need to be curious and we

5:54:15

need to pursue interdisciplinary

5:54:16

learning. So like try to always be

5:54:19

learning everywhere you go, everywhere

5:54:22

you are. Find more opportunities to

5:54:24

learn. Take courses, read books and

5:54:27

subjects. I actually have books

5:54:30

about EV. I literally have a book about

5:54:33

obviously both of these, but a lot more.

5:54:36

And the reason is is because if you

5:54:39

never stop learning

5:54:41

then you can continue to continue to

5:54:44

multi-disiplinary think and it will

5:54:45

really pay you a lot of money. The third

5:54:47

thing you do is understand. So like look

5:54:49

for connections between different

5:54:50

fields. Identify concepts that can be

5:54:52

applied across disciplines. Fourth thing

5:54:55

is read. Read more. Like literally read

5:54:57

more. Bible books articles research

5:54:59

papers from a bunch of disciplines.

5:55:02

Dialogue. So seek out conversations with

5:55:04

people from different fields. You know

5:55:07

this is why I love the concept of school

5:55:09

and not only you know Sam Oven school

5:55:12

but I mean like actual school. You

5:55:15

expose yourself to so many different

5:55:17

ideas and viewpoints

5:55:19

and maybe not too many alternative

5:55:22

viewpoints. They're all kind of on the

5:55:23

same, you know, wavelength there. But if

5:55:27

you seek out conversations with people

5:55:28

from different fields like it will open

5:55:32

your mind to new ideas and you'll be

5:55:34

able to start to see through some

5:55:36

disciplines like this. So another thing

5:55:39

that I love to do is attending

5:55:41

masterminds.

5:55:43

So this would be you know conferences,

5:55:45

masterminds, seminars, things that cover

5:55:48

topics like beyond your primary area of

5:55:52

interest. like you know I'll even attend

5:55:54

like live calls and masterminds from you

5:55:56

know sales groups um which obviously

5:55:59

this is a big focus of mine but even

5:56:01

things that aren't like for example in D

5:56:03

Daniel Dalen's school group I've

5:56:05

attended e-commerce you know chats and

5:56:07

masterminds just to try to understand

5:56:09

like how they think where a lot of their

5:56:13

ideas and fundamentals are and what they

5:56:15

are what disciplines they come from just

5:56:17

to develop myself as a better thinker

5:56:20

basically number seven is develop

5:56:21

systems thinking We will cover this

5:56:23

discipline in this video. Systems

5:56:24

thinking is one of the most important

5:56:26

disciplines that we'll cover.

5:56:28

Understand? So just looking for

5:56:30

connections between these different

5:56:32

fields, you know, but more or less just

5:56:34

becoming good at, you know, taking in

5:56:36

information.

5:56:38

So you know identifying principles,

5:56:40

methodologies, theories, just looking

5:56:42

for those fundamentals. And then the

5:56:43

last thing is creativity. like stop

5:56:45

copycatting,

5:56:46

stop, you know, following suit and just

5:56:50

start thinking outside of the box, you

5:56:52

know? I think that's really important.

5:56:54

But yeah, like this is not the end all

5:56:57

be all, but it's really important to

5:56:58

begin

5:57:00

to try to multi-disiplinary think just

5:57:02

so you can start to see things from

5:57:04

multiple angles because like over enough

5:57:06

time, if you can learn to kind of think

5:57:08

in this way, think through disciplines

5:57:11

and fundamentals and find connections

5:57:13

and just constantly be learning more and

5:57:16

more and more, you'll find that growing

5:57:18

as an entrepreneur will become that much

5:57:20

easier. Entrepreneurs toolbox. So as

5:57:23

entrepreneurs we use fundamentals like

5:57:25

Legos. Our business is made of systems

5:57:28

and we use fundamentals to build these

5:57:30

systems by developing stimuli and

5:57:32

strategy right and we have to learn to

5:57:35

think multi-disiplinary and think in

5:57:37

disciplines.

5:57:38

Okay so like there is you know two major

5:57:40

types of fundamentals. Shout out same

5:57:42

ovens universal fundamentals and

5:57:44

cognitive fundamentals. So, so strategy

5:57:48

basically comes from universal

5:57:50

fundamentals and stimuli comes from

5:57:52

cognitive. So, in universal

5:57:54

fundamentals,

5:57:55

these are disciplines like physics,

5:57:57

chemistry, natural and evolutionary

5:58:00

biology, economics, etc. And these are

5:58:04

what allow us to make effective

5:58:05

strategies.

5:58:07

Okay? So, strategies come from these

5:58:09

disciplines. and stimuli. So basically

5:58:12

triggering someone to do something comes

5:58:15

from cognitive fundamentals. So that's

5:58:17

like you know psych disciplines like

5:58:20

psychology, reason, cognition

5:58:23

and those are what allow us to make

5:58:26

effective stimuli. If we combine the

5:58:28

two,

5:58:29

understand these disciplines and these

5:58:32

disciplines were able to make effective

5:58:34

strategy and stimuli.

5:58:37

Okay,

5:58:39

which will in turn allow us to create a

5:58:42

successful system.

5:58:45

This sounds crazy and it should

5:58:49

because to b to get clients essentially

5:58:53

we have to learn these things and to

5:58:55

learn these things we have to learn

5:58:57

these things. So let's talk about

5:58:59

learning fundamentals. Learning

5:59:01

fundamentals is not to be over

5:59:03

complicated. Um I don't want to over

5:59:06

complicate this because it shouldn't be.

5:59:09

You know in grade school and college we

5:59:11

learn a ton of fundamentals and but we

5:59:14

never really realize the value of them.

5:59:16

You know the main way is through

5:59:19

studying. You know it's you know similar

5:59:22

to grade school and college like we

5:59:23

learn fundamentals by studying them. So

5:59:26

like anything else studying and learning

5:59:28

is a skill we can improve at. I've

5:59:30

actually took the time to learn the best

5:59:32

ways possible to study

5:59:35

um that I want to give to you guys

5:59:38

because if you start doing this stuff

5:59:39

man like you will crush everyone

5:59:43

and the first way to study effectively

5:59:45

is using spaced repetition and the

5:59:47

second is active recall. Like this seems

5:59:50

extra, you know, like this is a course

5:59:52

on how to build an agency, not a course

5:59:54

on how to succeed in school. But if you

5:59:57

can effectively learn how to study,

6:00:00

remember, learn, and do all of this

6:00:05

in the hopes of learning more

6:00:06

fundamentals, you will crush it.

6:00:10

Like you will literally be at like 200k

6:00:13

a month and you'll be like, "Oh." And

6:00:15

it'll it'll be like three years from now

6:00:16

and you after focusing on fundamentals

6:00:18

and you'll be like oh I'm at 250k a

6:00:20

month thanks own. You know it's like

6:00:23

it's just how it works. So I will teach

6:00:26

you some disciplines in this video now

6:00:28

that you guys understand that

6:00:29

disciplines are like psychology reason

6:00:31

cognition physics chemistry natural

6:00:32

selection or not natural selection

6:00:35

natural evolutionary biology etc. Um

6:00:38

even like systems thinking is a

6:00:39

discipline as well. Um,

6:00:42

scientific thinking is also discipline.

6:00:45

I will cover those in this video, but we

6:00:48

will save some of the universal

6:00:51

fundamentals and also a few cognitive

6:00:53

ones for a future video. To actually use

6:00:55

these methods, here's how to do it. But

6:00:57

before we go over that, I just want to

6:00:59

make sure you guys know that like this

6:01:02

will pay you millions of dollars.

6:01:05

Like I promise if you stay consistent

6:01:09

with this and you constantly iterate,

6:01:12

you constantly learn, you constantly

6:01:13

grow over enough time, this information

6:01:17

that's in this video right now will pay

6:01:20

you millions of dollars. I promise. So

6:01:24

the first one here of learning how to

6:01:26

study better is spaced repetition. Now

6:01:29

it's a learning technique that basically

6:01:31

helps you retain information from a

6:01:34

longer term by reviewing material at

6:01:35

like increasing intervals. So like

6:01:38

basically reinforcing the knowledge

6:01:40

instead of just cramming a bunch in. So

6:01:44

what this means is

6:01:47

reviewing difficult terms today and

6:01:50

easier ones next week instead of

6:01:51

cramming them all at once. So what's

6:01:55

good like for example if you were to use

6:01:57

this in this program for example and you

6:01:58

take notes on all these videos then you

6:02:01

would basically

6:02:03

have lists of basically terms and

6:02:07

concepts and ideas and essentially you'd

6:02:09

ask yourself like do I know this do I

6:02:12

not do I know this or not and then you

6:02:13

just do that for every single thing and

6:02:15

it's like if I already know this stuff

6:02:17

like really really well then I'm going

6:02:20

to go over in like 4 days from now you

6:02:22

know throw it in war map for 4 days from

6:02:24

now. But for now, I don't really

6:02:26

remember this and understand this. So,

6:02:28

I'm going to study and work on that now.

6:02:30

Okay.

6:02:31

So, that is what space repetition is. An

6:02:33

active recall is, you know, deliberately

6:02:35

retrieving information such as answering

6:02:37

open-ended questions instead of just

6:02:39

like passively reviewing.

6:02:42

So, the best way to improve your memory

6:02:44

and retention through certain concepts

6:02:46

and learning them is to like instead of

6:02:50

just re-watching these videos and

6:02:52

scrolling through the PDFs or scrolling

6:02:54

through your notes is to write down on a

6:02:57

blank piece of paper everything that you

6:02:59

remember from your memory and then check

6:03:02

your notes for accuracy. And there's a

6:03:05

reason why so many entrepreneurs are

6:03:06

obsessed with whiteboards. And I think

6:03:08

that this is the reason why is because

6:03:11

we will go ahead and watch a video on a

6:03:14

concept or understanding, take all the

6:03:16

key points from it, remember them, and

6:03:19

then throw them all down on a whiteboard

6:03:23

essentially without like watching the

6:03:25

video or going over any resources. And

6:03:28

this will just really reinforce what we

6:03:30

know. For example, what most teachers

6:03:31

preach when studying for a big test or

6:03:34

exam is to go on a whiteboard, like a

6:03:36

giant whiteboard, and just write down

6:03:38

everything that you know.

6:03:40

And it's the same way here. Although

6:03:43

we're not studying for a test, we're

6:03:45

making millions of dollars. So now,

6:03:47

let's cover material.

6:03:49

Now, you're probably under like thinking

6:03:51

right about now like where do we learn

6:03:53

these disciplines? Where do we find

6:03:55

these fundamentals? and we do it through

6:03:58

books, textbooks, classes, courses,

6:04:02

videos, etc. This sounds crazy to

6:04:05

someone that doesn't understand

6:04:06

fundamentals, but when I wanted to

6:04:09

improve at building like solid stimuli,

6:04:11

especially for cold email, I had to

6:04:14

understand

6:04:15

better how the mind works. Like I

6:04:18

literally started studying, and this was

6:04:20

literally like

6:04:22

two years ago. I began studying the

6:04:25

cognitive bias co codecs. Like I had it

6:04:28

bookmarked and every day after school I

6:04:31

would just like go through a ton of

6:04:33

horistics just so I could understand why

6:04:37

people do things. And because of that

6:04:40

and because of learning all those

6:04:42

horistics like I was able to easily make

6:04:44

stimuli that had really really good open

6:04:46

rates and really really good appointment

6:04:48

booking rates. I mean it sounds insane

6:04:50

but this is where this stuff comes from.

6:04:53

Another example, when I wanted to

6:04:54

improve at making just better decisions

6:04:56

in general and building effective

6:04:58

strategy and iterating properly, like I

6:05:01

bought this [ __ ] book and I just read

6:05:05

a bunch of it. It's a giant book. I've

6:05:07

not read all of it. Just to take and

6:05:09

skim and take the most, you know,

6:05:11

important ideas and fundamental concepts

6:05:13

and theories u from natural selection

6:05:16

just by learning and studying parts of

6:05:19

this book. While I took this picture, I

6:05:20

was literally sitting in the library

6:05:22

reading it. Paradigm intro. So early in

6:05:26

this video, I mentioned that I need, you

6:05:28

know, I need to teach you how to see and

6:05:30

think and how to build and how to track

6:05:32

and grow. Paradigm is the key to seeing.

6:05:36

This is the first aspect of all of these

6:05:38

parts. And the rest of this video is,

6:05:41

you know, dedicated to teaching key

6:05:42

disciplines for how to think and how to

6:05:45

build. And towards the end, I go over

6:05:47

scaling. So like how to track and how to

6:05:49

grow um especially through systems and

6:05:52

feedback. But let's start off with how

6:05:55

to see. So what is a paradigm? I'm sure

6:05:58

you've heard this video and if you

6:05:59

haven't, this is probably one of the

6:06:01

most important words ever. Paradigm is

6:06:04

the lens through which we see. It's

6:06:06

basically how we see something. And

6:06:09

this is and will be one of the most

6:06:12

important ideas in all of business. And

6:06:14

most people don't even know what it

6:06:16

means. People see business and SMMA as

6:06:19

like a discipline, which it is not. It's

6:06:23

a makeup of many different disciplines,

6:06:25

and this is how you need to see it. If

6:06:27

you're struggling to grow your agency

6:06:29

and you're finding that it's not really

6:06:31

growing with ease, you're not really

6:06:33

getting the results you need to get,

6:06:35

then chances are that your paradigm

6:06:37

needs some work.

6:06:40

And we will cover how to improve your

6:06:42

paradigm in the mindset module. But

6:06:47

for now, I just wanted to introduce you

6:06:49

guys to what a paradigm is. Like you

6:06:52

should have an idea of a of of what my

6:06:54

paradigm consists of just by like going

6:06:57

through this these parts right here

6:06:58

about disciplines. But I will reveal it

6:07:01

at the end of this video. But for now,

6:07:03

we need to understand some key

6:07:05

disciplines. You know, trust the

6:07:06

process. All of these disciplines and

6:07:08

fundamentals will pay you millions. I

6:07:10

promise. But we're going to go over some

6:07:13

disciplines. So the first discipline

6:07:14

we're going to go over is scientific

6:07:16

thinking. So the first discipline I want

6:07:18

to teach you guys is scientific

6:07:20

thinking. Just so we can go over more on

6:07:22

how to think. Now when we make

6:07:24

decisions, we have to think like a

6:07:26

scientist.

6:07:28

Nothing you do when building an agency

6:07:31

should ever feel like a guess. And the

6:07:34

goal for this discipline is to just

6:07:36

teach you

6:07:38

how to test effectively, how to iterate

6:07:41

properly, so no matter what decisions

6:07:43

you make, you can constantly grow and

6:07:47

eventually yield exponential growth in

6:07:49

results.

6:07:50

So what is scientific thinking?

6:07:53

Right? A long time ago, pre 500 B.CE,

6:07:56

humans used, you know, use trial and

6:07:58

error to survive. um such as figuring

6:08:01

out what plants were edible, how to

6:08:02

hunt, how to predict, how to predict the

6:08:04

seasons, etc. And the Greeks, especially

6:08:08

Aristotle, introduced logical reasoning,

6:08:11

but true experimentation came about

6:08:14

during the Islamic Golden Age in the

6:08:15

Renaissance. And the scientific method

6:08:18

was then refined by Galileo

6:08:21

um emphasizing empirical testing. Newman

6:08:23

cemented the scientific method as a

6:08:25

predictable system and um ever since it

6:08:29

has been proven to be reliable and today

6:08:31

scientific thinking like

6:08:34

pretty much drives all datadriven

6:08:36

decisions you know in every field

6:08:38

whether it's business, medicine,

6:08:39

engineering, technology, policy etc.

6:08:42

Scientific thinking allows us to

6:08:44

predictably build a successful business.

6:08:46

So like it would be pretty silly for us

6:08:50

to not take full advantage of it. You

6:08:52

know what I mean? And here's what the

6:08:54

scientific method actually looks like.

6:08:57

Step one is you build an hypothesis

6:09:00

or like an educated guess. And step two

6:09:03

is you test it. Step three is you

6:09:06

observe the feedback. And then step

6:09:07

four, you iterate the hypothesis and

6:09:09

build a new one. Right? This is the

6:09:12

scientific method. Now before you even

6:09:16

think to use the scientific method,

6:09:19

you have to make an observation and

6:09:20

identify an straight problem right you

6:09:24

can't really build an hypothesis to you

6:09:26

know fix something or improve something

6:09:28

if you don't even have a thing. So the

6:09:31

first step again building hypothesis. So

6:09:33

it's essentially just making an informed

6:09:35

guess on which variables will achieve

6:09:36

the ideal outcome, right? And then when

6:09:39

you test it, you simply just turn those

6:09:41

variables into stimuli and you expose

6:09:44

this to a bunch of humans in your niche.

6:09:47

Step three, observing feedback. You

6:09:49

simply just collect the data and observe

6:09:51

the effectiveness of all those variables

6:09:53

that made up the stimuli. And then step

6:09:55

four, you simply reiterate the

6:09:56

hypothesis. So you use the feedback and

6:09:59

data that you've gotten to adjust and

6:10:02

slightly change the variables and make

6:10:04

another informed guess and then repeat.

6:10:07

If you do this over and over and over

6:10:09

and over and over again in everything in

6:10:11

your life, you will succeed in all

6:10:13

aspects of your life. It's pretty cool.

6:10:16

And

6:10:18

like even like content, even YouTube,

6:10:20

even health, even fitness, like

6:10:23

relationships, just every aspect of your

6:10:26

life, if you take this scientific

6:10:29

approach to it, you will have no choice

6:10:32

but to succeed insane amounts.

6:10:35

This is how the greats think. And if you

6:10:38

don't believe me, like I use this in

6:10:40

every aspect of my life, you know, my

6:10:42

health, my content, my relationships,

6:10:44

not just my business. If you keep doing

6:10:46

this process, you'll succeed in

6:10:47

outreach, you'll succeed in your

6:10:48

funnels, you'll succeed in your content,

6:10:50

you'll succeed in your client results,

6:10:52

you'll succeed in pretty much

6:10:53

everywhere. And so,

6:10:55

um, I just want to preface though that I

6:10:57

won't just leave you with, you know, a

6:10:59

list of things to keep in mind. So, then

6:11:01

you have to constantly rewatch the

6:11:03

aspects of this video when, you know,

6:11:05

making tests and using the scientific

6:11:06

method. I'm going to give you a resource

6:11:08

after we go over the rest of this

6:11:10

discipline that can help you conduct

6:11:12

tests. So every time you create a new

6:11:16

hypothesis and you test it, you observe

6:11:18

and you iterate,

6:11:20

basically you can use the resource below

6:11:23

and organize them. So then you can keep

6:11:24

track of the constant growth. It's super

6:11:27

super valuable and I wish I had this

6:11:29

when I was building mine. Now what's

6:11:32

cool about this is I use this and you do

6:11:35

this naturally without even

6:11:38

um without even thinking about the

6:11:39

steps. For example, I record a shot of,

6:11:45

you know, me running on a treadmill for

6:11:46

a video and I basically test out how it

6:11:50

looks. I observe [snorts] that, you

6:11:52

know, it didn't do that well. So, I

6:11:54

reiterate and I do it again. And I do

6:11:57

this again and again and again,

6:11:58

especially with color grading. And so, I

6:12:00

went from making content look like this

6:12:03

to looking like this.

6:12:06

And

6:12:09

that's what's so cool is that you can

6:12:10

use this in every aspect of your life.

6:12:12

Like for example, I've done the same

6:12:14

thing with making hypothesis about cold

6:12:17

SMS scripts. And by reiterating and

6:12:21

improving, you know, and making another

6:12:23

hypothesis and another hypothesis, I was

6:12:25

able to constantly improve my ABR from

6:12:28

0.6%

6:12:30

to 4.5% over the course of three months.

6:12:34

And I don't know, you guys might not

6:12:37

understand how cold SMS works yet, but

6:12:39

you can send like a thousand a day. You

6:12:42

know what I mean?

6:12:44

So that's the power of the scientific

6:12:46

method. So let's go into more depth

6:12:49

about each part of these processes

6:12:51

because they are a little bit more

6:12:52

in-depth. Again, remember that I will

6:12:55

give you a resource towards the end of

6:12:57

this video that will help you, you know,

6:13:00

conduct these tests and

6:13:03

use this effectively because for now it

6:13:05

might seem like I'm just throwing a

6:13:07

bunch of information at you, but just

6:13:08

know that that's not the case.

6:13:11

So again, step one, building your

6:13:13

hypothesis.

6:13:15

So the definition of a hypothesis is

6:13:17

basically an educated guess. And there

6:13:21

is a way to do this that you know pretty

6:13:23

much eliminates guesswork as much as

6:13:26

possible which is our goal. And the way

6:13:29

to do that is to first identify the main

6:13:31

variables. So the variables that we

6:13:34

identify determine the stimuli that we

6:13:36

use. So we need to determine the one or

6:13:39

two key variables that make up the

6:13:41

stimuli that we're testing. So for

6:13:44

example,

6:13:45

if we are testing the stimuli of a cold

6:13:49

calling script, then the variables could

6:13:51

be like the pitch and the opener, right?

6:13:54

And so that's what we're testing. So we

6:13:56

just need to first identify what

6:13:57

variables can like actually make up that

6:14:00

stimuli. If you're doing cold email,

6:14:01

then it would be um the subject line

6:14:05

as well as,

6:14:08

you know, the header, the body, right?

6:14:10

Or if you're doing paid ads, then it

6:14:13

will be, you know, the hook and the body

6:14:15

and the CTA. And so you just need to

6:14:18

identify the main variables first.

6:14:21

Then when you build that hypothesis, you

6:14:23

also need to set clear metrics and KPIs.

6:14:26

So figure out like the primary and

6:14:28

secondary metrics in order to measure

6:14:30

the performance. So the primary metric

6:14:33

being like the direct metrics and the

6:14:35

secondary being the offspring. So for

6:14:36

example, let's say you're running a cold

6:14:38

calling test. you're trying to make, you

6:14:40

know, your ABR a little bit higher and

6:14:42

you have variables such as your script

6:14:43

determined, but you need to set clear

6:14:45

metrics. So, you conclude that your

6:14:47

pitch rate or PR KPI is 10%. Which let's

6:14:52

say that's the primary metric and

6:14:55

because it happens first and then the

6:14:57

second metric in this, you know, in this

6:14:59

example would be your ABR. That's your

6:15:01

secondary offspring metric, your point

6:15:03

booking rate. And so you might be asking

6:15:05

yourself like why is ABR considered

6:15:07

secondary if that's usually the most

6:15:09

important metric? It's because if the

6:15:12

second metric is in KPI then you do not

6:15:16

worry about the primary metric. Okay,

6:15:18

the primary metric is always usually

6:15:20

first and the secondary is what comes

6:15:22

from the result.

6:15:24

And

6:15:26

if you have, you know, a 3% ABR or

6:15:29

whatever is considered KPI, you know,

6:15:31

the key performance indicator, then no

6:15:34

matter what your pitch rate is, it

6:15:38

doesn't matter.

6:15:41

You don't have to touch your pitch rate.

6:15:43

And we'll go into more decision-making

6:15:46

processes soon. The next thing you need

6:15:47

to do when you build a hypothesis is to

6:15:50

determine your sample size and your test

6:15:52

duration.

6:15:55

Once again, let me just remind you guys

6:15:56

that this is all going to be in a

6:15:58

resource that's really easy to

6:16:00

understand so you can effectively make

6:16:02

tests.

6:16:04

But before we determine our sample size

6:16:06

and test duration, you need to

6:16:07

understand the fundamental regression of

6:16:09

the mean,

6:16:10

which is a fundamental that is rooted in

6:16:12

the discipline of statistics,

6:16:15

a concept that a lot of people in school

6:16:16

take and think it's pointless.

6:16:18

Regression of the mean is the tendency

6:16:20

of results that are extreme by chance on

6:16:22

the first few measurements. If that

6:16:24

doesn't make any sense, basically

6:16:29

the results from the test

6:16:33

are either extremely high or extremely

6:16:35

low compared to on average.

6:16:39

And the only way to move closer to the

6:16:42

actual average is to measure the test

6:16:45

more frequently. So let's go through

6:16:47

some examples. But regression the mean

6:16:49

can work for you or against you. Like

6:16:50

let's say you take 25 sales calls and

6:16:54

you expect that your close rate is you

6:16:56

know 20%.

6:16:58

But you've taken 25 sales calls and you

6:17:00

haven't closed a single one. Regression

6:17:03

to the mean states because that's

6:17:06

extremely low than compared to what

6:17:08

you're what you expect the average to be

6:17:10

which is about 20%. But regression the

6:17:12

mean states that like you could close

6:17:14

the next five in a row and that would

6:17:17

accurately reflect your close rate.

6:17:20

That's what's so crazy, you know, about

6:17:22

this process of building an agency and

6:17:24

building a business is that regression

6:17:26

to the mean discourages people and

6:17:29

they'll have this happen where they

6:17:30

take, you know, like 24 sales calls and

6:17:33

then they just they quit and it's like

6:17:36

they're just too impatient to understand

6:17:38

that like until you take 30, which is

6:17:42

the rule for sales calls to understand

6:17:44

your clo to like actually have a valid

6:17:46

close rate. Like you don't know. You

6:17:49

could close the next five or six. Like

6:17:51

you just don't know. Another example of

6:17:53

this is like if you close your first two

6:17:56

sales calls, you assume that you have a

6:17:58

100% close rate, right?

6:18:01

False.

6:18:02

You have to wait until you've taken 30

6:18:04

calls to determine your close rate. Now,

6:18:06

for outbound and client acquisition,

6:18:08

there's pretty much two numbers that we

6:18:09

need to keep in mind. It's 30 and then

6:18:12

300. 300 is for outbound and then 30 is

6:18:16

for sales calls. to actually have a

6:18:18

valid metric that has gone through the

6:18:21

process of regression to mean you need

6:18:23

to have enough volume.

6:18:25

For example, if you have if you've taken

6:18:27

10 sales calls and you've closed one,

6:18:30

your close rate is not 10%. You will

6:18:33

only know your close rate once you've

6:18:35

taken 30 calls.

6:18:37

And it's the same way goes with outbound

6:18:39

and metrics like that. So, for example,

6:18:41

if you book zero appointments and 100

6:18:43

cold calls, it could still be regression

6:18:46

to the mean. Or if you call 300, you

6:18:49

could book five to 10 and be in KPI. So,

6:18:51

I hope that this is making sense so far.

6:18:54

But what's most important is that you

6:18:55

have a big enough sample size in a test

6:18:58

for it to be a valid test.

6:19:01

Like otherwise, you'll do 50 cold calls

6:19:03

in a day. You'll say, "Fuck this. I

6:19:05

didn't even book any appointments."

6:19:06

which is complete BS and irrationality

6:19:08

because you haven't even conducted a

6:19:10

full test, which would be 300 cold

6:19:12

calls. So, we have to prevent this. You

6:19:16

don't have to do this on a day-to-day

6:19:17

basis. You can always split it up and do

6:19:20

50 a day, but just know that it will

6:19:22

take six full days for you to complete

6:19:26

one test. And you could have a test that

6:19:29

doesn't do well and you your ABR could

6:19:30

go down. And so, that's why I recommend

6:19:33

that high volume approach. so so much.

6:19:37

That's the reason why cold SMS is so

6:19:39

overpowered because you can easily send

6:19:41

300 cold SMS a day and do a test every

6:19:43

single day. But we will cover more about

6:19:46

irrationality later in this program, not

6:19:48

in this video specifically. So sample

6:19:51

size, once again, we have to determine

6:19:53

our sample size for whatever test we're

6:19:55

conducting. And we're still, by the way,

6:19:57

we're still on the stage of building a

6:19:58

hypothesis.

6:20:00

For outbound, you have to have at least

6:20:02

300 touches for a successful test. Uh

6:20:06

for sales, you have had to at least

6:20:08

conduct had 30 conducted calls, not 30

6:20:10

bookings, 30 conducted calls. And that's

6:20:14

pretty much the only type of tests that

6:20:15

you'll need to conduct for now. So those

6:20:18

will be your sample sizes. So once you

6:20:22

determined whether you're doing a sales

6:20:23

test or some kind of outbound, we have

6:20:26

to determine the test duration. You

6:20:28

know, some processes need time and

6:20:30

that's why this is so important to give

6:20:32

them enough time. For example, like if

6:20:34

you send 300 cold SMS and you track your

6:20:37

metrics right away and you don't really

6:20:39

allow proper time for like people to

6:20:41

actually respond and follow-ups to come

6:20:43

through, like that means you didn't give

6:20:45

the test um enough time and duration. So

6:20:50

with every single system in test

6:20:53

there is latency

6:20:55

which is essentially the time you wait

6:20:57

to get the result. So it's crucial that

6:20:58

you allow proper time for each test and

6:21:01

you make sure each variable is accounted

6:21:03

for. Like do not judge test results

6:21:06

prematurely directly after finishing the

6:21:09

test but when the set test duration has

6:21:13

been completed. So,

6:21:16

for example, like let's say you send 300

6:21:19

cold emails over the course of 3 days,

6:21:22

right? You do 100 a day for 3 days. And

6:21:26

right after you're done sending the 300,

6:21:29

you track your metrics and you've gotten

6:21:32

five positive replies, one appointment

6:21:34

has been booked. But then in your actual

6:21:38

outbound process, there's seven

6:21:40

follow-ups that go to each person over

6:21:42

the course of the next 2 and 1/2 weeks.

6:21:45

The proper way to do this test is to

6:21:47

have the test duration be set for 2 to 3

6:21:51

weeks or however long it takes for the

6:21:52

follow-ups to come through. Then at the

6:21:55

end of all of that, track your metrics

6:21:58

and that would be considered a

6:22:00

successful test

6:22:03

because you've had a proper sample size.

6:22:05

You've sent 300 emails. You've had a

6:22:08

proper test duration. So, it's had

6:22:09

enough time to go through all the

6:22:10

process. And that's how it's done. Just

6:22:14

remember to not judge test results

6:22:15

directly after. Just make sure you give

6:22:18

things time. So, the last portion of

6:22:20

building your hypothesis, which is the

6:22:22

first step of the scientific method,

6:22:24

is to make sure the test is focusing on,

6:22:27

you know, the variable you're assessing.

6:22:32

What I mean by that is just making sure

6:22:33

the test is airtight. You have to focus

6:22:36

on a certain variable that you're

6:22:38

assessing. Like simply just ask yourself

6:22:40

like what could go wrong here and fix

6:22:43

everything that could possibly go wrong

6:22:44

and influence bad results in the test.

6:22:46

Like if your funnel isn't protected,

6:22:48

there's a chance that people will click

6:22:49

on it from ads and go to convert, but

6:22:50

the website won't even load for them. If

6:22:52

your booking calendar has a website

6:22:53

element blocking the schedule button,

6:22:55

people won't be able to book

6:22:56

appointments no matter what you do. This

6:22:58

happened to me. It was rough. I spent

6:23:01

probably 5k on ads before I even

6:23:02

realized. But yeah, just make sure that

6:23:05

the test is solely focused on the

6:23:07

variable you're assessing,

6:23:10

you know, and in statistics like there's

6:23:12

a lot about this, you know, making sure

6:23:16

that your tests are conducted properly,

6:23:19

but constants are essentially the

6:23:22

aspects that affect the test results

6:23:24

that we have to keep the same so we can

6:23:26

test a certain variable. Like I said,

6:23:28

the last thing is to

6:23:32

ensure that you're focusing like

6:23:34

specifically on the variable you're

6:23:35

assessing, right? The variable, the one

6:23:38

thing. And constants are things that

6:23:42

don't change in a test. So, we can test

6:23:45

something that will change. For example,

6:23:47

like if you're doing cold SMS and you're

6:23:49

testing out some scripts, your phone

6:23:52

number should not change. But what would

6:23:54

change there? because you're not

6:23:57

because you're trying to test it would

6:23:58

be your script. So basically what I mean

6:24:01

is that we have to make sure that

6:24:03

everything stays the same except one

6:24:05

variable and that way we can actually

6:24:08

deem cause and effect like there are

6:24:11

constants in every single test. So we

6:24:13

have to define them here in the building

6:24:15

hypothesis stage. Otherwise we won't

6:24:18

even know what caused what in the test.

6:24:20

Like the only way to actually have cause

6:24:23

and effect is for everything other than

6:24:25

what we are testing the specific thing

6:24:27

is to remain the same. Like how can we

6:24:29

know what caused what if multiple things

6:24:31

changed.

6:24:33

We have to keep everything the same.

6:24:36

And so like you can never iterate more

6:24:39

than one variable at a time.

6:24:42

You know good decisions in business come

6:24:44

from good data. If you iterate more than

6:24:46

one variable at a time, then like the

6:24:47

data is [ __ ] and you have to start

6:24:50

over.

6:24:52

So like the key here is that if we want

6:24:54

to constantly grow, improve our booking

6:24:56

rates, close rates, and all kinds of

6:24:58

other metrics, we have to constantly

6:25:00

listen to the scientific method. And

6:25:04

again, the only way to do that is to

6:25:06

define the constants that we do not

6:25:08

change in the test.

6:25:10

So for example

6:25:13

to help you understand if we are sending

6:25:15

cold emails

6:25:17

testing email copy right that's what

6:25:20

we're testing is email copy so you know

6:25:23

the words that are in the actual email

6:25:25

we cannot send 300 emails you know

6:25:28

conduct the test 300 emails is enough

6:25:30

you know for the sample size so we did

6:25:32

that correct but then after we send 300

6:25:34

emails we didn't get good results so we

6:25:36

changed our profile picture our domain

6:25:38

our email copy our headline like you

6:25:41

change so many things that you will 100%

6:25:44

have to start over. I hope this makes

6:25:46

sense now. Like you can set the right

6:25:50

sample size, you can set the right test

6:25:51

duration, but if you don't define what

6:25:54

your constants are and you change

6:25:56

multiple things at once, then you never

6:25:57

know what caused what.

6:26:00

You could have had an open rate of like

6:26:02

5%

6:26:04

through these 300 emails and then

6:26:06

because you changed all this stuff, your

6:26:09

open rate could be like 1%.

6:26:12

And you don't even know what caused what

6:26:15

and so you can't even iterate and make a

6:26:17

new hypothesis based off those test

6:26:19

results.

6:26:21

That is the key. Like that is why having

6:26:23

constants is so necessary.

6:26:26

Once again, test one aspect at a time

6:26:29

and have everything else remain the

6:26:32

same.

6:26:34

Set version in this step of the process.

6:26:36

Set a version as well to, you know,

6:26:38

simply add like a V1 or V of X. Um, so

6:26:41

like V1, V2, V3 to keep track of the

6:26:43

test. So

6:26:46

before we go through the rest of the

6:26:48

scientific method, I want to show you

6:26:50

the testing database just so you can

6:26:51

understand how this would actually look.

6:26:54

So when you're actually conducting these

6:26:55

tests through the scientific method,

6:26:57

this is a spreadsheet that I've created

6:26:59

to basically help you do this. So

6:27:01

essentially, you choose the subject, you

6:27:04

set the test version, like we mentioned

6:27:05

here. We

6:27:09

establish the variables that make up the

6:27:11

stimuli. We establish the constants that

6:27:14

aren't going to change. We go over the

6:27:17

primary metric, which is the initial

6:27:18

metric of what's going to happen from

6:27:20

doing this test. the secondary metric

6:27:22

which is like the actual ultimate goal,

6:27:24

the sample size, the test duration,

6:27:27

um launched completed and the result.

6:27:30

And if it's in KPI or close to KPI, then

6:27:34

it's considered scalable and you don't

6:27:35

have to connect another test. All you do

6:27:37

is increase volume. Okay? Okay. And if

6:27:39

you think like this like a [ __ ]

6:27:40

scientist and you do this for every

6:27:43

single subject and test and you get to

6:27:45

the point where you're at like V15 or

6:27:47

something and you have like an insane

6:27:49

ABR that's like, you know, 5% and

6:27:51

scalable, it's like this is how you

6:27:54

succeed. But we'll cover over um

6:27:57

scalability more soon.

6:28:00

Um but I just wanted to bring this about

6:28:02

to you guys. So now that we've covered

6:28:05

building your hypothesis, let's go over

6:28:08

actually just testing your hypothesis,

6:28:09

which is pretty simple. So let's go to

6:28:12

the green. So actually test your

6:28:15

hypothesis. Like you've created it,

6:28:18

right? You have it in the database and

6:28:20

now it's time to actually test it out.

6:28:23

Running the test is a lot simpler to

6:28:25

understand than creating it. Maybe not

6:28:27

as easy to do, but simpler to understand

6:28:29

for sure. So all you do is launch your

6:28:32

test and let it run without touching it.

6:28:34

Launch those ads, send the messages,

6:28:36

send the emails, make the calls, do the

6:28:39

action required to test the hypothesis.

6:28:42

And do not touch it until it's done. Do

6:28:45

not make some irrational change out of

6:28:47

emotion.

6:28:49

Don't stop because you don't feel like

6:28:50

it. Fully finish the test,

6:28:55

okay?

6:28:56

And don't get 275 cold calls in and stop

6:29:00

the test because you understand that

6:29:01

regression of the mean could mean you

6:29:03

could book the last 15. You don't know.

6:29:07

So you have to fully complete the test.

6:29:10

You want to collect and track all of the

6:29:12

data. So every single day, track all of

6:29:15

your metrics. Make sure you do it

6:29:16

correctly. Let the test run its course

6:29:19

and consistently track the metrics.

6:29:21

Okay? Do not wait to do it all at once

6:29:25

at the end of the test. Otherwise, it

6:29:26

will become overwhelming and you won't

6:29:28

want to do it. So, track your metrics

6:29:30

consistently throughout every day.

6:29:32

And no matter how emotionally convincing

6:29:35

like it seems to make some change, some

6:29:38

irrational change early on,

6:29:41

please refrain from doing this. Just let

6:29:43

it complete. Otherwise, you'll have to

6:29:46

start over. So, that is the second step

6:29:49

in the scientific method. And the third

6:29:52

one is observing the feedback. Now,

6:29:55

similar to the last step, it is not as

6:29:58

complicated as building the original

6:30:00

hypothesis.

6:30:02

But to know whether or not a test is

6:30:04

actually completed, you have to go

6:30:05

through this checkbox um sequence here.

6:30:08

So

6:30:10

the first thing is that like nothing

6:30:12

serious went wrong, right? If you can

6:30:14

check that off, then you can move on to

6:30:16

the next one. The second one is that you

6:30:17

didn't touch it. So you didn't affect

6:30:19

anything. You didn't ruin the

6:30:20

consistency. you didn't alter and make

6:30:22

any irrational changes in the beginning.

6:30:24

The third thing in the checklist is that

6:30:26

you logged every day with accuracy all

6:30:28

of your metrics and make sure you

6:30:30

actually double check it. The fourth

6:30:32

thing is that you didn't change the

6:30:34

constants. So the things that you

6:30:35

decided that weren't going to change,

6:30:37

you didn't. And the final thing is that

6:30:40

you allowed the test to fully finish.

6:30:42

You let the duration and the latency go

6:30:44

on long enough where like the actual

6:30:46

test was completely complete. Right? All

6:30:48

right, if you can check all these five

6:30:49

things off, then that's how you know

6:30:51

you're done with the test. Now, you're

6:30:53

probably thinking right about now, like,

6:30:55

oh my gosh, we need to devise strategy

6:30:57

stimuli. We need to create systems. We

6:30:59

need to actually test the systems, make

6:31:01

them working, and then then we need to

6:31:04

actually cold call to run the systems

6:31:06

and test and like actually make the test

6:31:07

and do all this [ __ ] It's like yes, but

6:31:11

once you find the working stimuli

6:31:13

strategy and build a proper system, then

6:31:15

you simply just outsource it. remove

6:31:18

yourself from the process and

6:31:20

continuously make and improve and

6:31:22

iterate and that's how you compound like

6:31:24

that's how you grow exponentially.

6:31:27

So now that you know that everything is

6:31:31

accurately tracked and the test is

6:31:33

actually complete, we can compare the

6:31:36

results against like the KPI metrics

6:31:38

like what you set when you built the

6:31:39

hypothesis to see if the hypothesis

6:31:42

holds true. So you can ask yourself like

6:31:44

what were the metrics? what are the KPIs

6:31:46

for the metrics? So if we were to open

6:31:48

up the database once again

6:31:51

and when we actually create the test

6:31:53

before we launch it and complete it, you

6:31:56

will have a KPI that is the ideal um

6:32:01

primary and met primary and secondary

6:32:03

metric, right? And the test result will

6:32:06

result in a metric, right? And so

6:32:11

it's important here that you keep in

6:32:13

mind like what were the metrics right

6:32:15

where were the test results and then

6:32:16

what were the KPIs for the metrics right

6:32:20

and always focus on the secondary metric

6:32:23

because if it's slightly below KPI or a

6:32:26

KPI just scale it you know just increase

6:32:28

volume that's all you have to do so if

6:32:31

you do a cold SMS test and it's V1 and

6:32:34

you use the scripts that I give you and

6:32:36

you go through you fill in the things

6:32:37

that don't change like s for example the

6:32:40

you know the phone number the follow-up

6:32:43

message

6:32:45

the calling script

6:32:49

and

6:32:51

um you go through and you add the

6:32:53

variables and you set your you know your

6:32:55

KPIs and your metrics to be like you

6:32:58

know 3% ABR and you do 300 cold SMS

6:33:03

messages. You let the test go for, you

6:33:05

know, 48 hours to let the follow-up

6:33:07

messages send and people to reply and

6:33:10

you launch it. You send the 300 cold

6:33:12

SMS. You call, you let the test actually

6:33:14

go out through the duration. You don't

6:33:16

change the constants. You focus on the

6:33:18

variable. So like let's say you change

6:33:19

your variable as like the cold SMS

6:33:21

script which cons consists of like you

6:33:25

know an opener type like a pitch message

6:33:28

um um a bit of a CTA or whatever the

6:33:31

case may be. And this would be like your

6:33:35

positive reply rate, which let's say

6:33:37

it's like 10% your goal is. Okay, so

6:33:39

that's it. You made a test for cold SMS

6:33:41

and you launched it and you did it and

6:33:44

you hover over here and you check off

6:33:46

all the list of the things that I just

6:33:47

went over and everything went well. Then

6:33:50

you take it, you you know it's completed

6:33:52

and then you take the average and the

6:33:55

the secondary metric and you put it into

6:33:57

here. Let's say you got 3.5% ABR.

6:34:01

Okay,

6:34:03

then scale it. Okay, and what I mean by

6:34:05

that is don't conduct another chest.

6:34:07

Don't change a single thing. Do exactly

6:34:10

what you did again, but send it to more

6:34:12

people. So tomorrow instead of sending,

6:34:15

you know, 300 cold SMS or 150 or

6:34:17

whatever you did to complete the test,

6:34:20

double it, triple it, quadruple it, do

6:34:23

whatever you can because if it's

6:34:24

scalable, then simply just check it and

6:34:26

send more. Like that is all you have to

6:34:30

do and before you know it you'll have 20

6:34:32

appointments a day, right? Like it is

6:34:35

that easy and people don't understand

6:34:37

this. So this is the power of the

6:34:40

scientific method. The reason why you

6:34:41

want to increase volume so rapidly and

6:34:43

insanely and that's the reason why cold

6:34:45

calling is kind of low leverage if

6:34:46

you're doing it yourself is that you can

6:34:48

you have like a limit to what your

6:34:50

volume can be with cold email and cold

6:34:52

SMS. Like there is no limit to your

6:34:54

volume really. You can send out as much

6:34:56

as you want. And if you think there's a

6:34:58

limit because go high level set a limit

6:35:00

for you, make 10 more sub accounts. Make

6:35:04

20 more sub accounts. And there, trust

6:35:07

me, there is no limit if you work hard

6:35:08

enough. And also, just to preface, like

6:35:10

let's say your KPI is 3% and you get

6:35:12

like 2.5%. That's good enough. Just

6:35:15

scale it. Just take advantage of the

6:35:17

working, you know, stimuli strategy

6:35:18

because like it won't last forever. you

6:35:21

know, if you find that like you run the

6:35:23

system and you you know, throw like

6:35:26

10,000 leads through it and you know,

6:35:28

the ABR stands still for like the whole

6:35:31

time and stays pretty consistently good.

6:35:34

Like that is a huge win because you

6:35:37

don't have to constantly make changes

6:35:38

and always fight the losing battle of

6:35:40

finding a winning system.

6:35:42

Like instead you have one so use it and

6:35:45

take advantage of it. So make sure you

6:35:47

allow enough time though. for example,

6:35:49

you know, um, let the test fully run its

6:35:51

course. And some people don't think you

6:35:53

can scale unless you have like a 5% ABR

6:35:56

in cold calling. But like you can get to

6:35:59

six figures a year with a 2% ABR and 100

6:36:01

cold calls a day. And if you don't

6:36:03

believe me,

6:36:05

listen to this. But first of all, just

6:36:06

keep in mind that consistency is

6:36:08

everything. So, like if you do the math

6:36:10

and you do a 100 cold calls a day, a 2%

6:36:13

ABR for 22 days of the month, which

6:36:17

isn't even every day of the month, and

6:36:20

that will get you 44 bookings roughly.

6:36:23

It's two appointments a day. And let's

6:36:25

say you have a 50% show rate, which is

6:36:27

like pretty average. That'll give you 24

6:36:30

appointments in a month that you can

6:36:33

actually take, which isn't enough to

6:36:35

actually probably see your, you know,

6:36:37

your close rate. It'll probably take a

6:36:39

month and a week or two. But let's say

6:36:41

you have a 10% close rate. That'll give

6:36:44

you 2.4 clients a month. Do that every

6:36:47

month for the year and you have more

6:36:51

than 30 clients.

6:36:54

Like that is at least $30,000 a month

6:36:57

recurring.

6:36:58

So like

6:37:01

like oh my gosh like it's just so easy.

6:37:04

But if the answer is yes whether it's

6:37:06

scalable or not then just increase

6:37:08

volume and scale. And if no then be

6:37:10

mindful that like if it's not criminally

6:37:12

below KPI then it's usually pretty

6:37:15

scalable. But remember to not be

6:37:17

emotionally attached to the metrics.

6:37:19

Remember that if it's below KPI you're

6:37:21

getting closer and closer to the truth

6:37:22

which is a great thing. And if you're

6:37:25

troubleshooting this properly, you start

6:37:26

with a V1. You know, you got an okay

6:37:29

test result, but not the best. And you

6:37:31

do V2, but it goes down, right? And

6:37:33

you're like, shoot, goes down. So, what

6:37:35

you want to do is make another V2

6:37:39

regress back to this original test and

6:37:41

change something different

6:37:43

because obviously going from this to

6:37:45

this made things worse.

6:37:48

And so, you don't want to go from this

6:37:50

to this because things might get even

6:37:53

worse. So, we need to start, we need to

6:37:54

go from this and make a new one here

6:37:57

based off of the original V1 and test

6:38:00

something out. And then you find you did

6:38:01

really well and that it's scalable and

6:38:03

then you just scale it up. That is how

6:38:05

this works. This works with ads. This

6:38:07

works with cold SMS. This works with

6:38:08

DMs. This works with emails, everything.

6:38:10

So, the fourth and final step in the

6:38:12

scientific method is to actually just

6:38:15

reiterate. Right now

6:38:20

this is also super simple in comparison

6:38:22

to building me hypothesis. That is

6:38:24

pretty much the longest thing in this

6:38:26

and actually you know completing the um

6:38:29

test itself.

6:38:31

But what you want to do is just adjust

6:38:34

you know the the high leverage variables

6:38:37

based on your results. So analyze all

6:38:39

the variables. Just pick one to change

6:38:43

like and pick ideally the one that you

6:38:45

think will move the needle the most. But

6:38:47

keep in mind like like the bigger the

6:38:48

change, the less affinity to the

6:38:50

original test will make it harder to

6:38:51

iterate. So you don't want to change

6:38:53

like the biggest thing ever, you know?

6:38:56

So I would recommend to constantly

6:38:59

improve is to make smaller/mediumsiz

6:39:02

changes to just one of the variables at

6:39:04

a time. Then keeping the rest of the

6:39:06

variables as constants so we can find

6:39:09

actual cause and effect. And if we do

6:39:12

this over and over and over again, then

6:39:15

we can simply just reiterate constantly

6:39:17

and eventually have a super high metric

6:39:21

of, you know, a scalable metric that we

6:39:24

can use to scale and grow.

6:39:27

So after you go ahead and implement the

6:39:30

changes, save the changes, make the uh

6:39:32

make the actual changes can continue,

6:39:34

and then just simply just repeat step

6:39:36

one of this process by creating a new

6:39:38

hypothesis. Um, like I explained

6:39:41

earlier, if the V1 ABR was 1.4% and V2

6:39:44

was 0.9%. Instead of changing V2 and

6:39:47

trying to make a V3 and improved that,

6:39:50

like there's a chance that it'll go

6:39:52

back, it'll go down even more, right?

6:39:54

And so instead of changing and affecting

6:39:56

V2 and make V3, I would just go back to

6:39:59

V1 and make an original change based off

6:40:02

of V1 to make another V2. I know that

6:40:05

sounds confusing, but I hope that that

6:40:06

makes sense.

6:40:09

So here's again the resource that I have

6:40:12

designed. I would recommend you know

6:40:14

creating um making a copy of this

6:40:16

obviously and then booking marking

6:40:18

bookmarking it and tab extend. You can

6:40:20

really use this resource in just about

6:40:22

every aspect of your life that you want

6:40:24

to consistently improve at. So, always

6:40:28

keep this on hand and every time you

6:40:31

make a new test for whether like an

6:40:32

outbound method or some kind of ads or

6:40:37

anything even like content type, even

6:40:40

videos, even just like fitness, health,

6:40:43

diet, like whatever it is, whatever you

6:40:45

need guaranteed growth with, use this

6:40:49

and you will get it.

6:40:51

So, that's all that there is about

6:40:53

scientific thinking. I hope this was

6:40:55

able to help you kind of think a little

6:40:58

bit. Um, this is how to make sure that

6:41:03

you're not guessing.

6:41:06

And this feeds a lot into systems and

6:41:09

that's what we're next going to cover

6:41:10

which is essentially how to build

6:41:13

because all your business is is you know

6:41:16

an amalgamation of systems. So if we can

6:41:19

properly cover systems thinking then we

6:41:22

can guarantee like throughout our entire

6:41:25

business predictability which will allow

6:41:27

us to get the results that we're like

6:41:29

the system is designed for. So that is

6:41:32

the second discipline that we're going

6:41:33

to cover. The first one was scientific

6:41:35

thinking. The second one is systems.

6:41:38

So what is a system? A system is a group

6:41:41

of processes that work together in order

6:41:43

to achieve an outcome. So here is my

6:41:46

diagram of a system. an input

6:41:50

gone through a process turning to an

6:41:52

output yielding feedback

6:41:55

all inside of an environment. Now, I

6:41:58

know that this kind of has a similar

6:42:00

vibe to the scientific method, but it's

6:42:03

completely different, right? We test to

6:42:06

find working processes

6:42:09

so that we can use them in a system.

6:42:12

Okay? So again, the inputs are the

6:42:16

materials that you put into the system.

6:42:18

The process is what converts those

6:42:20

materials into an end result. Think of

6:42:22

it like a factory. The output is the end

6:42:25

result. The feedback is the information

6:42:27

you get from the end result that is used

6:42:31

to improve the inputs and processes to

6:42:33

get a better output. And the environment

6:42:36

is where the system operates in.

6:42:40

So

6:42:42

a system is predictability but not an

6:42:44

automation. You know, it's a function

6:42:47

but not an intention. And so what I mean

6:42:49

by that is that like you may intend to

6:42:53

sign hundreds or even thousands of

6:42:55

clients with a client acquisition system

6:42:57

but you might make the function of the

6:42:59

system not entail that result.

6:43:02

Your system

6:43:05

does not succeed to the intention that

6:43:08

it the int the intention of the desired

6:43:11

outcome but the function that it's

6:43:13

designed for. So you might think that

6:43:15

you've designed the best system you know

6:43:17

with the intention of sign like to cook

6:43:19

a perfect steak for example. Let's say

6:43:21

you think you've divi designed like the

6:43:23

best system for this and that's the

6:43:27

intention right the intention is to make

6:43:29

a perfect steak with the system but the

6:43:31

function of the system is to make a bad

6:43:32

steak. So here's how this actually

6:43:34

looks. Your input is a cheap shitty you

6:43:37

know bad cut of steak salt pepper and

6:43:40

butter. The process is simply just a

6:43:43

step-by-step recipe instructions of how

6:43:45

to cook the steak. And the output is

6:43:47

like an okay steak, you know, nothing

6:43:50

crazy, nothing that good. And you find

6:43:53

that like the feedback, so you taste it,

6:43:55

right? The feedback is that like it's

6:43:58

undercooked, doesn't taste very good,

6:44:01

doesn't smell that great, it's too

6:44:03

salty, etc. But like all of these things

6:44:05

are feedback. And all of this happens in

6:44:07

the kitchen,

6:44:09

right? So this is how you can view like

6:44:11

a system is everything. It's not just

6:44:13

business. It's literally everything.

6:44:17

And so while we intended to have the

6:44:19

perfect stake, the function of the

6:44:21

system was actually designed to just

6:44:22

make a decent one. And this is why

6:44:25

understanding systems is so important.

6:44:27

Let's understand some hypothetical

6:44:29

situations. Let's say you have a bad cut

6:44:31

of steak, right? It's super thin and

6:44:34

super cheap. No matter what your process

6:44:36

is, even if you're like reverse searing

6:44:39

your but your, you know, butter basting

6:44:41

and you're doing all these things,

6:44:42

piping hot and cast iron,

6:44:45

like just because you have a bad cut of

6:44:47

steak, it's pretty safe to assume that

6:44:50

like no matter what that process is, it

6:44:52

will not be very perfect,

6:44:55

you know? And that just indicates the

6:44:56

importance of a proper input.

6:45:00

So, like let's say you have a bad

6:45:01

recipe, but you have like an A5 Japanese

6:45:04

Wagu. You have the best input ever, but

6:45:07

your process is terrible. It's like you

6:45:10

may not get the output that you're

6:45:12

intending to get no matter what. And

6:45:13

you'll know that by the feedback. And

6:45:15

so, let's understand this in business

6:45:18

systems in business. Now, this could be

6:45:20

quite simple.

6:45:23

And so, let's go over systems like that

6:45:25

we'll need on a extremely macro scale.

6:45:29

Right? For example, a client acquisition

6:45:31

system. We take people in our niche,

6:45:33

which is the input. We take them through

6:45:35

subsystems, they become a client, and

6:45:38

then we use metrics and do the same

6:45:39

thing. And this all exists in the

6:45:41

market. Now, this is what a client

6:45:44

acquisition systems look like from like

6:45:46

a 30,000 foot view, right? If we go into

6:45:50

more into depth, for example, let's look

6:45:53

at a client fulfillment system. We take

6:45:55

the client right as the input. We go

6:45:59

take them more through more subsystems

6:46:01

as the process. And now we have a client

6:46:04

with money. And we use metrics and

6:46:06

feedback to do the same. And on a macro

6:46:09

level like these systems look super

6:46:11

super simple and achievable, but like

6:46:13

each system is made up of plenty and

6:46:15

plenty and plenty of subsystems.

6:46:18

So once again, let's go through inputs

6:46:21

so you can better understand them. They

6:46:23

are like the raw materials that go into

6:46:25

a system. So like if we want the

6:46:27

intended result, right, the intention,

6:46:30

we have to have the right type of input

6:46:32

for the system. Like there's a saying

6:46:35

that like what you what you get in what

6:46:36

you put in is what you get out. And this

6:46:38

is completely true in systems thinking.

6:46:40

Like you could have the best processes

6:46:42

in the entire world, the best ad copy,

6:46:44

the best scripts, the best everything.

6:46:46

But if you have garbage leads or bad

6:46:49

input, like no matter what happens, you

6:46:52

will not get anything other than the

6:46:54

function of the system.

6:46:57

Okay, let me rephrase. You will never

6:47:00

get anything other than what the system

6:47:03

is designed to produce. Even with the

6:47:06

best pizza chef in the world, bad

6:47:08

ingredients will guarantee the pizza is

6:47:10

not going to be that great. Another

6:47:12

example, even with the best cold SMS

6:47:14

method, using saturated leads that have

6:47:17

all seen the same messaging like can

6:47:19

guarantee the system will not work.

6:47:23

Okay, I want you to understand the

6:47:25

importance of inputs.

6:47:27

And another thing like don't blame your

6:47:29

shortcomings though on inputs like

6:47:32

especially in sales because sales people

6:47:34

will constantly blame their prospects

6:47:36

for not being a good fit and good enough

6:47:38

because they keep throwing like so many

6:47:40

objections on sales calls but you need

6:47:43

to have some form of accountability.

6:47:46

You know chances are that like this

6:47:48

might be a hard truth this while you

6:47:50

might just not be good at sales.

6:47:52

So keep this in mind. It's not always

6:47:54

the input for the reason of your

6:47:57

failure. Process. So processes are the

6:48:00

chain of actions that utilize stimuli

6:48:01

and strategies in order to get a certain

6:48:03

outcome. So in macro systems like above

6:48:07

these subsystems and the like because

6:48:09

this is the process, right? The blue

6:48:10

part um it usually consists of like tens

6:48:14

or even hundreds of subsystems in order

6:48:16

to get the outcome. like this is what I

6:48:17

mean.

6:48:20

Hundreds of systems just to get the like

6:48:23

intended outcome, right? And so here's a

6:48:26

macro system including every subsystem

6:48:29

needed to turn a residential roofer into

6:48:31

a closed client using cold calling. I

6:48:34

know that this is probably not you can't

6:48:36

see this, but I'll read it to you.

6:48:37

Residential roofers, lead list, clear

6:48:39

out phone, higher quality leads, remove

6:48:41

landline numbers. Like you take that

6:48:44

output, put in the input like you just

6:48:46

like all throughout the entire process

6:48:48

all to get a closed client. This is all

6:48:50

client acquisition for roofing,

6:48:53

right?

6:48:54

And people don't see things like this,

6:48:56

but once you start to see things like

6:48:57

this, each one of these feedback is

6:49:00

completely dictated by a metric. This is

6:49:03

pickup rate. This is res resonation

6:49:05

rate. This is pitch rate. This is point

6:49:07

booking rate. This is show up rate. This

6:49:09

is DQ rate. This is conversion rate.

6:49:12

Like

6:49:14

it's all just a game of numbers and

6:49:17

systems.

6:49:18

It's all it is.

6:49:21

And like if you were to zoom in, most of

6:49:24

these subsystems

6:49:27

um

6:49:29

required to you know go from a fresh

6:49:30

residential roofer into a closed client

6:49:33

is through like multiple macro systems.

6:49:35

For example, like in here I have like

6:49:37

cold calling system or sales system,

6:49:40

right? And here is just it's just sales

6:49:41

processes. But that right there in

6:49:43

itself is more subsystems,

6:49:46

you know, going through the entire sales

6:49:47

process. And so this is how it works.

6:49:51

And this is how you need to think of it

6:49:52

like. And if we can build proper systems

6:49:55

where the function aligns with the

6:49:57

actual intention, then we will have a

6:50:00

predictable scalable way to achieve our

6:50:02

goals. 10k a month, 20, 30, 40, 50, 60,

6:50:05

70, 100, 150, 200, 250. There is very

6:50:09

very little luck in this. Okay.

6:50:14

Virtually all it is

6:50:17

is well-designed systems

6:50:19

and ways to produce consistent and

6:50:22

predictable outcomes. Right? That's all

6:50:24

this is.

6:50:26

And remember that your system will only

6:50:28

produce the result that it's designed to

6:50:29

produce and not the intended um result.

6:50:32

So let's go through outputs. We have

6:50:35

inputs. We understand processes and how

6:50:36

they actually look on a macro and sort

6:50:39

of micro level.

6:50:41

The output again is like the end result.

6:50:43

So it's what the system is designed to

6:50:46

produce, not intended to produce. So in

6:50:48

a client acquisition system like the

6:50:50

output for example is getting closed

6:50:51

clients. And for an appointment booking

6:50:54

system, the output is getting booked

6:50:55

appointments,

6:50:57

right? Etc. The feedback is what you get

6:51:00

from the output

6:51:04

and it provides

6:51:07

it's basically what we learn from

6:51:08

getting the functional output of the

6:51:10

system not the intended output. Again

6:51:11

healthy systems like if they're a

6:51:13

healthy system they should have a form

6:51:15

of feedback

6:51:16

and feedback will tell us how we can

6:51:18

improve the processes and inputs to get

6:51:20

better outputs.

6:51:23

So like in client acquisition and client

6:51:24

fulfillment systems feedback is usually

6:51:26

measured in metrics and this is the case

6:51:28

for most business

6:51:31

and we measure these metrics in

6:51:33

accordance or against with the actual

6:51:36

KPIs which are the key performance

6:51:38

indicators that you guys should now

6:51:39

understand or at least have a

6:51:41

fundamental understanding of. So for

6:51:43

example our ABR from the cold calling

6:51:45

system might be 4%. So we book four

6:51:47

appointments from 100 calls and we

6:51:50

measure that. But remember like this

6:51:52

doesn't count. Like this isn't a 4% ABR.

6:51:55

It's a 4% ABR if we book 12 appointments

6:51:58

in 300 calls because of the sample size.

6:52:00

But now you should know you should

6:52:01

understand that now. And so I I think I

6:52:05

should probably actually change that as

6:52:06

well.

6:52:09

And um

6:52:11

we could measure that feedback against

6:52:12

like a typical a KPI for cold calling

6:52:14

which could be like you know 5%. And the

6:52:17

better way to the way to do that is to

6:52:20

improve the inputs,

6:52:23

you know, change the processes of the

6:52:25

system in order to improve the output

6:52:28

more appointments. And the way we

6:52:29

actually do that is through that testing

6:52:31

process that we've covered

6:52:34

right now. The environment is what's

6:52:36

interesting here. This all exists inside

6:52:39

of an environment, which in business

6:52:41

tends to be the market. Now

6:52:45

every system has an environment and they

6:52:48

are not directly part of the actual

6:52:50

system but

6:52:52

very much influence it in a major way

6:52:56

and it's really important to build a

6:52:57

system where the environment is

6:52:58

conducive to the intended output. Now

6:53:02

what's interesting is that a system is

6:53:04

just a system. For example, you could

6:53:07

make a stake and have the same system

6:53:08

every time and make a great stake every

6:53:10

time. However, your environment, where

6:53:13

you cook it at can completely determine

6:53:16

the quality of the steak. Whether the

6:53:18

pans are rusty, whether the the kitchen

6:53:20

is like not up to par. What I mean by

6:53:23

that is that

6:53:26

if you have a system in business, for

6:53:28

example, like a client fulfillment

6:53:29

system or a client acquisition system,

6:53:32

the market can completely dictate how it

6:53:36

goes even without changing anything. And

6:53:38

that's how systems die over time. Like

6:53:40

we mentioned earlier with the decay and

6:53:41

renewal,

6:53:43

it's it's usually based off of the

6:53:46

market um or at least the you know the

6:53:49

overexposure to the actual process

6:53:51

itself.

6:53:53

Um obviously we'll go into

6:53:54

troubleshooting

6:53:57

especially when looking to scale. But

6:53:58

just understand that like the market can

6:54:01

completely change the systems output and

6:54:04

results and feedback even if you keep

6:54:07

everything the same over enough time.

6:54:09

Because overexposure happens at the

6:54:11

market level, right? That's everyone

6:54:12

sees this. Everyone sees these ads

6:54:14

online and the market gets influenced by

6:54:17

it and so the system starts performing a

6:54:19

little worse. You really have to just

6:54:20

constantly understand the environment

6:54:22

and understand the market so you can

6:54:23

work with it or around it. Right?

6:54:25

Feedback extended. So we know what

6:54:28

feedback is now, but let's actually dive

6:54:30

into what this feedback looks like in a

6:54:32

business context.

6:54:35

Metrics. So for systems that have to do

6:54:37

with client acquisition, client success,

6:54:39

and all that good stuff, metrics are the

6:54:40

main source of feedback. So it's

6:54:42

important that we understand the most

6:54:44

important metrics to track in order to

6:54:46

scale and test effectively to centralize

6:54:48

tracking and guarantee that we know

6:54:50

exactly what's going on. We'll track

6:54:52

plenty of metrics through Google Sheets

6:54:54

and have them automatically imported

6:54:56

into a CEO dashboard. This will be set

6:54:58

up eventually in future modules, but

6:55:00

here's a list of metrics that I believe

6:55:02

you should know when building an agency.

6:55:05

And yes, I came up with all of these off

6:55:06

the top of my head. P R P U R P R R A R

6:55:09

R S U R S C R DQR NR R C R NSR C O R OR

6:55:15

CP POM O ROAZ ROI MR LGTP to CAC LG This

6:55:22

is such a tongue twitch. This is such a

6:55:24

tongue twister. LTGP, CAC, LTV, CPM,

6:55:28

CTRL, CTR link, CPL, CTL, CBBC, CPP,

6:55:33

CPS. [laughter] That is really really

6:55:36

hard to say five times fast. But these

6:55:40

are just some metrics that I recommend

6:55:41

just like reading through and uh keeping

6:55:44

in mind. Now over the course of your you

6:55:46

know your whole journey of building an

6:55:48

agency you'll pretty much know all of

6:55:50

these by the end. Um which is pretty

6:55:54

incredible. But

6:55:57

basically we use a CEO dashboard to

6:56:00

track um basically the health of our

6:56:03

business. This is like the ultimate

6:56:05

source of feedback. Right? If we took

6:56:07

our business on a huge macro system

6:56:09

level and we took you know

6:56:13

people in niche results like the the

6:56:16

most basic like our business like the

6:56:19

most basic macro of our system that's

6:56:21

our like entire business. We would

6:56:23

measure the feedback typically with a

6:56:26

CEO dashboard to gauge the health of our

6:56:29

business. Now, this spreadsheet right

6:56:31

here will be your CEO dashboard. So, go

6:56:33

to file and make a copy so that we can

6:56:35

use this in the future. As of right now,

6:56:38

we won't use it because it's quite

6:56:40

complicated as to what we have set up

6:56:42

right now in the program. But in this

6:56:44

spreadsheet, the first output like the

6:56:47

first column right here will be like

6:56:48

what your goals are. Now, by no means

6:56:52

will you hit all of these goals. You

6:56:54

probably won't. And because some of this

6:56:57

stuff is pretty hard to achieve,

6:56:59

especially like a 10 to1 LTGP to CAC, um

6:57:03

especially with this agency model, um

6:57:05

you know, 12 new clients a month. A lot

6:57:08

of these will be achievable though, and

6:57:09

you'll find that out. But this will be

6:57:12

the central hub to all your most

6:57:13

important metrics. So, for example, you

6:57:15

would bookmark this as the CEO dashboard

6:57:17

and you'd always be on here kind of

6:57:19

analyzing things and just getting a

6:57:22

macro view of all the feedback in all

6:57:24

the systems of your business. So, let's

6:57:26

go through like all of these metrics

6:57:28

here so you can understand them because

6:57:29

a lot of these I'm sure look pretty

6:57:31

foreign to you. So, LTGP to CAC is

6:57:35

essentially the most important metric.

6:57:38

Like that is why it gets the target

6:57:39

emoji. Um, when you want to grow an

6:57:42

agency, you have to make sure that the

6:57:45

lifetime gross profit from a client

6:57:50

is more than the cost it takes to

6:57:53

actually acquire the customer.

6:57:55

So, what this means like if it's 10 to

6:57:57

one, your LTGP to CAC is 10 to1, that

6:58:00

means, for example, in this example, it

6:58:02

costed you $1,000 to sign the client and

6:58:06

you made $10,000 profit from the client.

6:58:10

Okay, so that's what that looks and LTGP

6:58:14

to CAC is by far the most important

6:58:16

metric. Obviously, profit as well, but

6:58:20

it's very important. So

6:58:22

again, this is the ratio between the

6:58:24

amount of profit you get from a customer

6:58:25

and the cost to acquire that customer.

6:58:27

And you're probably asking like, why

6:58:29

does it cost money to acquire customers

6:58:31

if we're cold calling and doing cold

6:58:32

SMS? And it's like when you scale an

6:58:35

agency, especially past a certain mark,

6:58:37

you don't do cold calling. You can you

6:58:40

can have appointment setters, you can

6:58:41

have cold SMS and all this stuff, but

6:58:44

you typically just scale with paid ads

6:58:46

because it's much much simpler, whether

6:58:48

those are YouTube ads, Facebook ads,

6:58:50

Google ads, whatever the case may be,

6:58:53

typically Facebook ads, but you dictate

6:58:57

basically all of your metrics based off

6:58:59

of these two things. Like this is the

6:59:01

most important thing. So, I hope that

6:59:03

this makes sense. Now, this is different

6:59:05

than the lifetime gross revenue,

6:59:08

um, which is usually considered the LTV.

6:59:11

So,

6:59:13

we want to make sure that we profit, you

6:59:15

know, at least three to one from signing

6:59:18

a client. Like, if we sign a client for

6:59:20

$1,000 because that's how much it costs

6:59:22

via ads and we only make three, you

6:59:25

know, only make one like 1.5K from them,

6:59:28

then our LTGP to CAC would be 1.5 to

6:59:30

one. And that is bad. And that's what

6:59:33

happens when you don't have a good

6:59:35

product and you don't have retention. So

6:59:37

if you guys are understanding this video

6:59:38

and the flow of this video properly,

6:59:40

then you'll understand by now that the

6:59:43

churn and burn agencies

6:59:45

will typically have a one to one or at

6:59:49

least a 2:1 LTGP to CAC because they

6:59:51

sign a client and they leave in one to

6:59:53

two months,

6:59:55

right? And that's what we don't want.

6:59:57

That's not healthy

6:59:59

because then we're constantly having to

7:00:01

get more and more customers to fuel our

7:00:03

business.

7:00:05

So number two is profit. So profit's

7:00:08

really important. It's really simple.

7:00:09

It's just amount the amount amount of

7:00:10

profit you make. It's that's pretty much

7:00:12

it. Um this goes to a month-to-month. So

7:00:15

the goal here is 30,000 profit in a

7:00:17

given month. So January 30, February 30,

7:00:20

March 30, April 30, etc.

7:00:22

And

7:00:24

if you go through that process for the

7:00:26

whole year, you have a good year. Um

7:00:28

360K. So yeah,

7:00:31

now cash is just the amount of cash

7:00:33

collected in a given month. Now again,

7:00:35

most of these turnurn agencies will

7:00:39

completely scale based off of cash

7:00:40

collected. So,

7:00:43

if you ask someone that says they're at

7:00:45

100K a month,

7:00:47

ask them and see how much money that is

7:00:50

cash collected

7:00:52

or CC cash collected. And if

7:00:57

you know 50K of it is just from new cash

7:00:59

collected and paying FOS, then they are

7:01:01

not at 100K a month.

7:01:04

Not in the slightest. Because if you

7:01:07

sign a painful, which is a PIFF, PI if

7:01:11

it's 3 months of service and for like 4K

7:01:14

or something, then you didn't add 4K in

7:01:18

monthly recurring revenue to your

7:01:20

income. You added 4K divided by three to

7:01:24

your monthly recurring income. And

7:01:26

people just forget that. So ad spend is

7:01:30

essentially how much you spend on ads in

7:01:32

a given month. Super simple. The goal is

7:01:34

to spend around 9K a month on ads.

7:01:36

That's healthy for an agency. That's

7:01:38

around how much I was spending. I was

7:01:40

spending roughly 200 to 250 a day. Um,

7:01:46

and that adds up to around like, you

7:01:47

know, 7 8K or something. So, that's a

7:01:49

healthy amount. The CAC or the CAC is

7:01:52

the customer acquisition cost. And now,

7:01:54

we covered this and it's completely

7:01:57

determined by a bunch of metrics. It is

7:01:59

a very important metric in any business.

7:02:01

If you're with a business owner and he

7:02:03

thinks he knows what he's talking about,

7:02:04

yet he doesn't know how much it costs to

7:02:06

acquire a customer, chances are he does

7:02:09

not he's not really like as serious as

7:02:13

he might seem. A lot of people can grow

7:02:15

really well in organic and you know a

7:02:17

lot of different models like home

7:02:18

improvement um which is great, but if

7:02:22

you want to get to the you know

7:02:24

multi-million dollars a year, you need

7:02:26

to know this stuff. You have to.

7:02:30

Alexi preaches knowing this a lot. So

7:02:34

for example, like if we want to know our

7:02:36

CAC

7:02:37

um and we are running Facebook ads, then

7:02:40

our cost per booked call is about 100.

7:02:43

Let's say it's about $100. And we know

7:02:44

this because Facebook tells us based on

7:02:47

our ad spend and our show rate, like

7:02:50

let's say it's 60%. So that means our

7:02:52

cost per show is 166 because you divide

7:02:55

these.

7:02:56

So, it cost us $166 for a shown

7:02:59

appointment. And on average, it's about

7:03:02

six appointments per close, you know,

7:03:04

given our close rates and conversion

7:03:06

rates. Meaning that to acquire to

7:03:09

actually acquire a new customer, it's

7:03:10

about a,000 bucks, right? This is how

7:03:13

much it costs. What's great is that if

7:03:16

we spam appointment setters and spam

7:03:19

cold SMS and cold calling and cold DMs

7:03:23

and Facebook groups and emails and all

7:03:26

these things, then we can get,

7:03:30

you know, pretty much pretty much a

7:03:32

super high LTGP to CAC ratio because

7:03:35

like it didn't cost us anything to

7:03:37

actually get those customers, right? You

7:03:40

know, if you're doing cold SMS and you

7:03:42

pay your appointment setters 250 per

7:03:44

close and the LTV is worth like, you

7:03:46

know, $4,000,

7:03:49

then that means right there,

7:03:52

um,

7:03:54

your LTGP to CAC is technically 16 to1,

7:03:58

right? Even though it's on a lower

7:04:00

scale,

7:04:01

right? And that's why a lot of these

7:04:03

agencies, these newcomers are succeeding

7:04:05

so much is because they're spamming

7:04:06

those free and paid those free methods

7:04:09

and combining them with paid ads and

7:04:12

pretty much just getting piffs and

7:04:14

making, you know, 50k in a month and now

7:04:18

they're a 50k a month agency. But, you

7:04:20

know, in actuality they're not because

7:04:21

it's pretty much turn and burn and piffs

7:04:24

only. So, LTGP, once again, we covered

7:04:28

this slightly, is the lifetime gross

7:04:30

profit. This is how much money you

7:04:32

profit from each customer on average

7:04:33

over their lif lifetime with you. So

7:04:36

lifetime gross profit, right? If your

7:04:38

average retention, so how long someone

7:04:41

stays with you is 6 months and you're

7:04:44

charging, you know, an average of $1,000

7:04:46

a month retainer.

7:04:48

Then your LTV, so your lifetime value

7:04:53

is roughly 6K. That's your LTV. So your

7:04:56

lifetime value which is basically your

7:04:58

revenue from a given client. So six time

7:05:02

you know because six times um a th000 6

7:05:05

months for a th000 a month is 6k. Now

7:05:08

once you factor in your expenses

7:05:11

and subtract those from your LTV that is

7:05:13

your LTGP

7:05:15

which is what we need to focus on in

7:05:17

order to scale properly. Your average

7:05:19

monthly retainer is essentially just the

7:05:22

average monthly retainer you get from

7:05:23

each client. you know, it's typical to

7:05:25

sign clients on PIFFs, you know, pay in

7:05:27

full where, you know, they pay for three

7:05:29

to six months at once, uh, for, you

7:05:31

know, a discounted rate or even, you

7:05:33

know, some pay on results type of, um,

7:05:35

offer. But like regardless of the

7:05:37

payment model, if you properly use the

7:05:40

billing and tracking sheets that I will

7:05:42

give you um, in later modules,

7:05:45

then you will know the average amount of

7:05:47

money you get paid from each client on a

7:05:49

given month-to-month basis,

7:05:52

right? it will tell you that and that is

7:05:55

how you get the average monthly retainer

7:05:57

which is also right there. Now the net

7:06:00

profit percentage is the percentage of

7:06:02

profits from revenue left over after all

7:06:05

expenses are paid. I know this sounds

7:06:07

really confusing but if you make like

7:06:09

let's say you make 20k in a month and

7:06:11

then you spend $11,500

7:06:13

on some stupid [ __ ] your net profit

7:06:16

would be 42.5%.

7:06:18

That's your net profit. This is

7:06:20

different than your gross profit and the

7:06:23

percentage of revenue that remains after

7:06:24

only deducting the cost of the goods

7:06:26

being sold. So

7:06:30

when people say they're like insanely

7:06:32

profitable, they say they have high

7:06:34

growth gross profit, which the agency

7:06:37

model has very very good gross profit.

7:06:40

So because you don't when you when you

7:06:43

calculate gross profit percentage, you

7:06:45

don't account tax, interest, and

7:06:47

operating expenses. So, like if you make

7:06:49

20k in a month and you only spend money

7:06:52

on go high level for like 297, your

7:06:55

gross profit is 98.5%.

7:06:58

Right? But what we want to focus on is

7:07:00

your net profit because spending all of

7:07:02

your money like a dumbass

7:07:05

will not guarantee that you succeed long

7:07:07

term.

7:07:09

So yeah, net cash growth is pretty much

7:07:12

how much readily a cash you have

7:07:14

available on a given month. It's always

7:07:16

good to have at least, you know, 20K

7:07:18

ready to be spent and um save. That's

7:07:21

what most business people recommend.

7:07:23

Now,

7:07:25

um it depends. I recommend like anywhere

7:07:28

between 10 and 20 just to have on hand.

7:07:32

Um

7:07:33

it's a good rule of thumb to have three

7:07:35

months of expenses.

7:07:37

So, let's say you're spending 9K a month

7:07:39

on ads and, you know, 1K a month on

7:07:42

software. It's probably good to have

7:07:43

around 30,000 saved up as a run rate.

7:07:46

You know, you have three months of run

7:07:47

run rate ready. That's usually a good

7:07:49

rule of thumb. Um, but you know, 10 to

7:07:52

30 around there is good. And then after

7:07:55

that, it's I'm not saying spend any of

7:07:59

it, but use it to learn more or use it

7:08:02

to invest. Um, and yeah, you'll be way

7:08:06

more successful. So, the net crash

7:08:09

growth percentage. So this is pretty

7:08:11

much the percentage increase in your

7:08:13

cash balance compared to the beginning

7:08:15

of the month. So like if you start the

7:08:17

month with 40k in cash and you end with

7:08:19

60k your net cash growth percent your

7:08:21

net cash growth dollar amount is you

7:08:23

know 20k. So that's what you would track

7:08:26

here

7:08:28

and but your actual like growth

7:08:30

percentage is 50%. Because you go from

7:08:32

you know 40k to 60k which is 50%.

7:08:36

increase. So LTV once again is the

7:08:39

lifetime value of a customer. So this is

7:08:41

calculated by taking the average monthly

7:08:42

retainer and multiplying it by the

7:08:44

retention length. So if your retention

7:08:46

is 6.6 months, your average retainer is,

7:08:49

you know, 1250, then your LTV would be

7:08:52

8250.

7:08:54

And this metric is really important

7:08:56

because like every time you sign a

7:08:57

client on average, this is how much

7:09:00

revenue you can expect to earn from

7:09:02

them. So just just signing a client just

7:09:05

you know booking 20 meetings closing one

7:09:07

of them

7:09:09

if you know your LTV you can be like you

7:09:12

could you could technically say on the

7:09:14

sales call that you closed like 10k

7:09:16

you know my LTV for my roofing agency is

7:09:18

pretty damn high and that's why in a

7:09:20

recent YouTube video on my own runs

7:09:23

business channel I said I just closed a

7:09:25

$10,150 SMA client and the reason why I

7:09:28

know that is because he's paid me that

7:09:30

much which it's more now but

7:09:33

That's the power of LTV. Now, churn

7:09:35

percentage. So, this is super important

7:09:37

to know and a lot of people don't even

7:09:38

know what this is. This is the

7:09:40

percentage of clients that leave you in

7:09:42

a given month. So, this sounds kind of

7:09:44

complicated, but like let's say you have

7:09:46

20 active clients and then five leave

7:09:49

you in

7:09:52

um let's say February.

7:09:56

February,

7:09:58

then your churn for that month is 25%.

7:10:02

because you lost 25% of your customers

7:10:04

in one month. Sounds scary, but you need

7:10:08

to get the lowest churn rate possible.

7:10:11

The lower your churn rate, your churn

7:10:12

percentage is like the better the

7:10:15

um the more money you make because like

7:10:18

the LTV for each customer increases.

7:10:19

Like typically your churn is measured

7:10:22

like more on a monthly basis. So,

7:10:25

and then it's averaged out over the

7:10:27

course of like a few months. So like for

7:10:28

example so let's say in January

7:10:32

um before January started you had 20

7:10:34

clients and then in at the by the end of

7:10:37

January you had 10 clients that means

7:10:38

your churn for January was 50%. So you

7:10:42

would put 50%. And then essentially in

7:10:46

February let's say you started the month

7:10:48

with 10 clients and you only lost one

7:10:51

that means your return is 10%. And you

7:10:55

basically just average average this out

7:10:57

for a long enough time

7:10:59

and

7:11:01

you could start to see your average turn

7:11:03

which would be like 1 2 3 4 5 6 7. So

7:11:07

you would basically just simply average

7:11:09

this out right? So 110 divided by five

7:11:13

7.

7:11:15

So your churn is 15%.

7:11:18

Right? So that is how churn works.

7:11:24

Now

7:11:25

remember that like if your churn's lower

7:11:28

that means less people leave you that

7:11:29

means more people will pay you more

7:11:31

money and your LTV will increase. So the

7:11:34

goal churn for an agency is 10%. Now

7:11:38

it's completely possible to scale

7:11:39

effectively with a churn of 25 30% but

7:11:42

if it's above like 45 then that's how

7:11:45

you know you have some things to work on

7:11:46

in your product. It's usually a good

7:11:49

rule of thumb to have a higher referral

7:11:52

rate than churn rate,

7:11:55

right? And agencies have a hard time

7:11:58

doing this, but usually in like course

7:12:00

creators and other mentorships and

7:12:02

things, it's completely the other way

7:12:03

around.

7:12:05

And that's just because of the time of

7:12:08

how things are right now, especially in

7:12:09

2025. But like for example, let's say

7:12:12

your churn rate is 10% but your referral

7:12:15

rate is 15%.

7:12:17

And so like on a given month there's a

7:12:19

15% chance that you'll get a referral

7:12:21

and then there's a 10% chance that a

7:12:23

client will leave you. Then that means

7:12:25

if you stop working and stop actively

7:12:27

growing and doing paid ads, you're like

7:12:31

you will keep growing as a business

7:12:33

because less clients are leaving you and

7:12:34

more coming to you naturally. So a good

7:12:38

rule of thumb is is if your turn rate is

7:12:40

higher than your referral rate then you

7:12:41

need to spend more time working on your

7:12:43

product.

7:12:44

So the client rorowes or the revenue is

7:12:47

the metric um of your client's return on

7:12:51

ad spend. So this is pretty hard to

7:12:54

track, but we will show you how to do it

7:12:58

in future modules um especially

7:13:00

automated as well. But there are ways to

7:13:03

track exactly how much money your

7:13:05

clients make off of your ad spend. So

7:13:07

the closing process is so much easier.

7:13:09

If you could tell someone and show them

7:13:11

the actual data that like on average

7:13:14

each client of yours makes 20 times what

7:13:16

they spend on you for ads, then

7:13:20

you're going to have an easy time

7:13:22

closing. So for example, if you're like

7:13:26

if on average every client you sign

7:13:28

generates $20 for every dollar they

7:13:30

spent on ads, then there would be a 20x

7:13:32

roz. if they spend 1,500 on, you know,

7:13:35

on if they spend $1,500 in the month of

7:13:39

January and they have a 20x rorowaz or

7:13:41

that's your average client rorowaz,

7:13:44

then they can expect to get 30k that

7:13:46

month, right? Not too bad.

7:13:50

So then you can charge like 2 or 3k,

7:13:52

right? Or 2,800.

7:13:55

So 15, number of new clients. This is

7:13:58

simply just how many new clients you get

7:13:59

in a given month. um sales close rate.

7:14:02

Basically, once you take 30 calls, you

7:14:04

can divide the amount of closed clients

7:14:06

by the number of total sales calls

7:14:07

you've taken, and that's how you get

7:14:08

your close rate. It has to be 30. Let me

7:14:12

bold that. If it's 25, it's irrational.

7:14:15

If it's 35, then it's fine. If it's 29,

7:14:19

it's even irrational. So, show rate

7:14:22

percentage, this is how many people show

7:14:24

up to a booking. So once again, similar

7:14:28

to the close rate, this metric is only

7:14:30

valid once you've booked 30 meetings.

7:14:33

And it's pretty dependent on the niche,

7:14:35

too. Like

7:14:37

I know in some industries it's typical

7:14:39

to have like a 65% show rate, but for

7:14:42

example, in home improvement, it tends

7:14:44

to be a little bit lower because of

7:14:45

people out on jobs. So whether that's

7:14:47

like 45 to 50%.

7:14:50

And so example like if you book 45

7:14:53

meetings, 25 of them show up, then your

7:14:54

show rate is 62.5%.

7:14:58

CPS is your cost per show. So this is

7:15:01

essentially how much it cost you to get

7:15:03

someone to show up. This is calculated

7:15:05

by your cost per booked call divided by

7:15:07

your actual show rate. So like we said

7:15:11

in the example earlier when we were

7:15:13

calculating our you know LTV and

7:15:15

actually our LTGP

7:15:17

um the cost per book call was 100 show

7:15:19

rate was 62.5 and so the cost per show

7:15:22

is around 160 right

7:15:26

CPA or cost per booked call is

7:15:29

essentially the

7:15:31

um cost per booked call right pretty

7:15:34

simple so if you do manual outreach um

7:15:37

it's typically zero dollars But if you

7:15:41

do paid ads, which you will, um, this

7:15:45

will be a very important metric. So this

7:15:47

is the appointments per close. So on

7:15:49

average, how many shown appointments it

7:15:51

takes for you to close someone. This is

7:15:53

calculated based off your close rate.

7:15:54

And remember, we can automate every

7:15:56

single one of these metrics for you,

7:15:59

right? This will take time to build out

7:16:01

all these systems to build out this

7:16:02

agency in such such a way where it's

7:16:04

automated so fully. But once you do

7:16:07

this, you could scale. so high

7:16:10

and it's going to be amazing. So now

7:16:14

that we've gone through a bunch of basic

7:16:16

knowledge, some disciplines like systems

7:16:19

thinking, testing, the scientific

7:16:22

method, all of these metrics, feedback

7:16:25

that was just a part of systems thinking

7:16:26

because we were going through feedback

7:16:28

and this is what typical feedback looks

7:16:30

like. Let's go through my paradigm. We

7:16:33

went through the intro to paradigm, but

7:16:35

this is my paradigm. Like like we

7:16:38

mentioned earlier though, like how we

7:16:39

see things is literally everything. I

7:16:42

see client acquisition, client success,

7:16:45

building an successful agency overall

7:16:48

through a ton of different lenses.

7:16:50

Remember, these are what disciplines

7:16:52

are. Fundamentals are theories, concept,

7:16:55

or ideas that come from each discipline.

7:16:58

SMA is not a discipline and it's not a

7:17:00

fundamental but it's an amalgamation of

7:17:03

a bunch of different disciplines. This

7:17:05

is how you need to view it. If you view

7:17:09

building an agency through scientific

7:17:11

thinking, systems, evolutionary biology,

7:17:13

psychology, network science, like all of

7:17:16

these different disciplines,

7:17:18

you will not fail and even s you will

7:17:22

like build a super successful agency

7:17:24

with ease.

7:17:26

It's just a matter of utilizing this

7:17:28

stuff. And in this video, we cover these

7:17:31

two. And in the next video, we'll cover

7:17:35

these two as well, as well as this. And

7:17:37

then maybe network science as well. U

7:17:40

maybe a little bit of cognition in there

7:17:41

as well, tied in with the psychology

7:17:43

stuff there. Maybe a little bit of

7:17:44

genetic stuff tied in with the

7:17:45

evolutionary biology. Maybe a little bit

7:17:48

economics too, but it's pretty

7:17:49

straightforward. So like

7:17:52

if you view client acquisition, if you

7:17:54

view CS or client success with all this,

7:17:57

you know, with these lenses,

7:18:00

it is impossible to fail. It is actually

7:18:03

impossible to fail.

7:18:07

And this is the reason why I can

7:18:08

guarantee I'll always succeed is because

7:18:10

I understand these concepts and

7:18:11

disciplines. So once again, if you need

7:18:13

a reminder on how to learn these

7:18:15

disciplines, um I have a section about

7:18:17

that as well as how to study them. Um

7:18:20

but that that will pay you so much in

7:18:22

the future. So let's um go to scale. Now

7:18:26

scale in business is simply an increase

7:18:28

in size. Now this might blow your mind

7:18:31

but people misunderstand the concept of

7:18:33

sale in its entirety. Like people think

7:18:36

that they need to scale

7:18:39

but in actuality they just need to find

7:18:41

a delivery system that works.

7:18:44

Like if you've only served like four

7:18:46

clients or like three clients with like

7:18:49

okay results, no you you do not need to

7:18:52

scale. Trust me, you need to add more

7:18:54

value to your product and deliver it

7:18:56

better or just like you know find a

7:18:58

proof of concept

7:19:01

and there is a general flow to you know

7:19:04

and sequence to scaling

7:19:07

and this is how the process works. So

7:19:11

in order to scale which is to increase

7:19:14

the volume and you could scale on like a

7:19:16

you know micro level you know you can

7:19:18

increase like what I was talking about

7:19:20

earlier in this video today like scale

7:19:22

you know your your volume and outreach

7:19:24

like that's different that means just

7:19:25

increase it right but if we want to

7:19:28

scale the agency

7:19:30

there is a general flow and sequence to

7:19:32

this and this is how it works we have to

7:19:34

first have a way to deliver a valuable

7:19:37

product to at least 20 clients

7:19:39

Now, some programs and mentorships say

7:19:41

30. I say 20 because the most important

7:19:44

thing is the LTGP TAC. Um, you need to

7:19:48

have a real system for consistent client

7:19:50

acquisition. You need to increase the

7:19:53

volume and then put infrastructure in

7:19:55

place to accommodate the scale. This is

7:19:57

it. This is how you scale. So, just to

7:20:01

preface like if you have not provided

7:20:02

value product like a valuable product to

7:20:05

at least 20 clients, you cannot scale.

7:20:08

You just can't

7:20:11

you can in the short term and because

7:20:14

you'll see these you know turn and bury

7:20:15

agencies scale to like 75k a month like

7:20:19

you know in 30 days and it's like you

7:20:21

can scale in the short term but if you

7:20:24

haven't found a way to deliver a

7:20:26

valuable product to at least 20 clients,

7:20:29

you're going to get chargebacks, you're

7:20:30

going to get refund requests, you're

7:20:32

going to get disputes like everywhere

7:20:35

once people realize that like oh [ __ ]

7:20:37

this product is not that valuable and

7:20:40

then also things will just start to

7:20:41

break. So, and I'll explain that more,

7:20:44

but to get to 20 clients, we just got to

7:20:47

find a proof of concept. Like that is

7:20:49

the goal first of all. The goal is to

7:20:52

find a proof of concept, which is this,

7:20:54

which takes time. But the reason why we

7:20:57

need to find a proof of concept and get

7:20:59

20 clients is because of micro and

7:21:01

macro. The reason why we need 20 clients

7:21:04

is because what holds true for the m

7:21:06

what holds true for the micro also holds

7:21:08

true for the macro. So like what I mean

7:21:11

is that if you can sign 20 clients with

7:21:14

the same KPIs for success, appointments,

7:21:16

shows, sales, etc. according to the laws

7:21:20

of scale, you can sign a thousand

7:21:23

because all that increases is the size

7:21:25

and infrastructure.

7:21:28

And the reason why this holds true is

7:21:29

because like everyone in your niche has

7:21:31

an affinity to one another. Similar

7:21:33

common interests, similar goals, similar

7:21:35

understandings, similar businesses in

7:21:37

general. So this is why your focus has

7:21:40

to be finding proof of concept. And then

7:21:43

you are truly able to scale

7:21:45

in this program right now. For me, I'm

7:21:49

still finding a proof of concept. I'm

7:21:52

increasing the value of my product and

7:21:53

getting people in here and iterating

7:21:56

through the scientific method constantly

7:21:57

just making it better and better and

7:21:59

better, looking for that proof of

7:22:01

concept before I even consider scaling.

7:22:05

That's why it bothers me when people

7:22:06

reach out and they're like, "Yo, I'll

7:22:08

scale your business." It's like,

7:22:11

I don't even have a proof of concept

7:22:12

yet.

7:22:14

And before we cover actually how to find

7:22:17

that proof of concept, let's um go over

7:22:20

some fundamental ideas that I think you

7:22:21

should keep in mind. Operational

7:22:23

complexity.

7:22:26

So

7:22:27

this is a really cool idea

7:22:31

and when looking to scale, we need to

7:22:34

make sure our business is super super

7:22:36

simple.

7:22:38

The more complex our business is, the

7:22:40

harder it will be to scale.

7:22:42

You know, there's a reason why no one

7:22:44

really becomes rich and successful off

7:22:45

of like five different things. Usually,

7:22:48

it's just one thing done well. And if it

7:22:51

is, you know, four to five things, it's

7:22:53

usually after one thing has already

7:22:55

been, you know, doing well. So, this is

7:22:57

why we have to make sure our operational

7:22:59

complexity in the business is as low as

7:23:01

humanly possible just so we can scale

7:23:04

efficiently. This is why like you have

7:23:07

to stick with one niche. Like this is

7:23:10

the fundamental reason behind sticking

7:23:11

with one niche.

7:23:13

And the reason why is because

7:23:17

operational complexity compounds

7:23:20

and if the you know if our like quote

7:23:22

unquote operational complexity score is

7:23:24

lower the more scalable our business is.

7:23:26

So for example, if like you have one

7:23:28

offer, one niche, one sales script, one

7:23:30

email account, one CRM account, one set

7:23:32

of SOPs, one client ad tracker, one B2B

7:23:34

ad tracker, one agreement, one payment

7:23:36

plan, one pricing strategy, one pre-all

7:23:38

via cell, one follow-up process, one

7:23:39

training boot camp, etc. This is 1* 1*

7:23:44

1* 1* 1* 1* 1* 1* 1* 1* 1* 1* 1, which

7:23:48

equals one. So it's 14 aspects, but an

7:23:51

operational complexity score of one. If

7:23:54

you're in two niches,

7:23:57

you have to have two of almost every

7:23:58

single one of these. And your score

7:24:01

becomes 16,384.

7:24:06

I didn't do this, but imagine if you had

7:24:09

two offers,

7:24:11

two niches, two sales scripts, five

7:24:14

email accounts, four CRM accounts, three

7:24:17

sets of SOPs, four pre-all VSSLs, three

7:24:21

like three payment plans,

7:24:23

five training boot camps. Like this

7:24:26

number would be like 5 million. Like you

7:24:29

are not going to scale if this, you

7:24:32

know, if it's that complex.

7:24:35

I'm sorry. So, now that you understand

7:24:37

that in order to scale, you need, you

7:24:39

know, a pretty low operational

7:24:40

complexity. You need things to be simple

7:24:42

and streamlined, let's go over

7:24:44

operational pressure.

7:24:46

So, another reason why you can't really

7:24:48

scale unless you have that micro, that

7:24:51

20 clients is because of operational

7:24:53

pressure. Like, as you increase the size

7:24:56

of your business, all of your issues and

7:24:59

problems will be amplified by at least

7:25:02

the multiplier of two.

7:25:04

Okay. So like for example, if you have a

7:25:06

problem, let's say like with media

7:25:07

buying or client communication and you

7:25:10

scale the business by three times, that

7:25:12

problem will increase by six times.

7:25:15

And a real world example of this is that

7:25:17

like a slight increase in ocean

7:25:18

temperature doesn't seem like very

7:25:19

alarming, but over time it causes

7:25:24

complete coral death, construction,

7:25:26

complete ecosystem collapse. Like

7:25:29

this is how pressure works.

7:25:32

And

7:25:34

you can also think of it like a

7:25:35

windshield, right? If you have a slight

7:25:38

crack in the windshield and you have a

7:25:39

problem, right? And then you start

7:25:41

driving in extreme conditions, you know,

7:25:44

you know, simulating scale, then that

7:25:46

windshield crack is going to get really,

7:25:48

really big and eventually break, right?

7:25:50

These are real world. These are real

7:25:52

world examples. And so in business, you

7:25:56

just need to make sure that things are

7:25:57

simple and that you've had served 20

7:26:00

clients before looking to effectively

7:26:02

scale. Okay,

7:26:05

proof of concept 20. So what I call

7:26:08

getting proof of concept is to have

7:26:10

about 20 clients. Now during the first 6

7:26:12

to 12 months of being in this program

7:26:14

and being an agency owner, you will most

7:26:17

likely be in the range from 0 to 20

7:26:19

paying clients. So, I want to make sure

7:26:22

we focus a lot of our energy, especially

7:26:24

in this program, teaching you how to

7:26:26

build that proof of concept. You know,

7:26:28

going from 0 to 20 is much easier than

7:26:30

people put it out to be. It just takes

7:26:33

time and consistency.

7:26:35

Like, in the early stages, when you're

7:26:37

looking to build a proof of concept, all

7:26:39

you have to do is focus on three

7:26:41

aspects: client acquisition, product,

7:26:44

and time. Client acquisition should

7:26:47

never really be your problem. Like

7:26:49

especially as a member of this program,

7:26:51

especially with just like this video

7:26:52

alone, just your understanding of

7:26:54

iteration, systems thinking, scientific

7:26:56

the scientific method,

7:26:59

you know, com like coupled with my

7:27:01

proper client acquisition systems and

7:27:03

appointment booking systems and sales

7:27:05

training like you should never struggle

7:27:07

to get clients. Appoint booking is

7:27:09

mastered, you know, typically through

7:27:11

paid ads, but all methods are great. Um,

7:27:14

but if we want serious predictable

7:27:16

client acquisition as soon as we have

7:27:18

enough cash where we're comfortable

7:27:19

losing, you know, $50 to $100 a day in

7:27:21

ads, this is when we want to run paid

7:27:23

ads. But for now, we need to simply just

7:27:26

find a winning system or two, get them

7:27:28

in KPI through scientific testing and

7:27:30

iteration, which we covered, and then

7:27:33

just scale that right on a micro level.

7:27:36

And sales is a skill we'll work on

7:27:38

pretty much forever, like literally the

7:27:40

rest of our lives. So, I don't believe

7:27:42

mastering sales is ever really possible

7:27:45

as it is a lifelong skill, but we will

7:27:48

cover sales in its entirety in the sales

7:27:50

module, right? We will have a really,

7:27:52

really good program built off of the

7:27:54

best minds just for sales. Now, the

7:27:58

second thing is your product. So, your

7:28:01

product is like literally your business,

7:28:03

right? It is the most important part of

7:28:05

your business, like obviously. And

7:28:07

because you're in this program, I prefer

7:28:09

you to call it your product instead of

7:28:11

quote unquote service delivery. Um, the

7:28:14

reason why people in this space call it

7:28:16

service delivery is because it seems

7:28:17

almost secondary,

7:28:19

right? The delivery of service. It's

7:28:22

like no [ __ ] It's like most colors and

7:28:26

mo most core sellers and gurus like sell

7:28:29

that all you need to do is get

7:28:30

appointments and get clients and close

7:28:32

them and your problems will be solved.

7:28:33

But in actuality,

7:28:35

I thought this too at least and then I

7:28:37

joined a mentorship all a sudden I had

7:28:39

10 new clients that after you know going

7:28:42

through some mindset shifts after going

7:28:45

through some mindset shifts and

7:28:46

increasing my volume of you know

7:28:48

outbound but then I was like oh wait

7:28:51

those 10 new clients didn't make that

7:28:53

much money for my services and then I

7:28:55

had a dispute a refund request. I had

7:28:56

like two disputes. It's like thankfully

7:29:00

it's easier to solve these problems with

7:29:01

some cash which was nice. Um and we will

7:29:05

cover these uh problems in future

7:29:09

modules of you know your actual building

7:29:11

your product. The third thing is time.

7:29:14

People don't account for time like

7:29:18

take it seriously like the typical

7:29:19

client turnaround is 3 to six months.

7:29:23

Like what I mean by that is that it

7:29:25

takes three to six months to gauge how

7:29:27

successful your product is to a client.

7:29:31

Like you have to be patient.

7:29:36

I mean thankfully like hitting 10K a

7:29:37

month takes like literally 5 to 10

7:29:38

clients which is a joke which is barely

7:29:41

half of what we need to do to find like

7:29:42

even just a proof of concept before we

7:29:44

even consider scaling. So I hope now you

7:29:48

can kind of gauge how easy 10k a month

7:29:50

should be to hit. All it is is iteration

7:29:54

using the scientific method and building

7:29:55

some systems increasing the scale of

7:29:57

outbound and that's it. Just getting

7:30:00

better at sales. It's like the beginning

7:30:02

stage before the beginning stage, right?

7:30:05

And in summary, like we need to make

7:30:08

sure that we allow enough time so we can

7:30:10

find a proper proof of concept before we

7:30:12

seriously scale. So

7:30:15

have at least 10 to 20 clients have gone

7:30:18

through the full 3 to six months process

7:30:20

to make sure that they could have a

7:30:22

proper turnaround and get the results

7:30:24

that you promised that they'd get at

7:30:26

least.

7:30:28

And those three aspects are what build

7:30:30

you that proof of concept. And now we

7:30:33

can talk about actually scaling. So

7:30:36

diving into scaling we are going to

7:30:38

start with scaling conditions. Now,

7:30:40

scaling is very conditional, right?

7:30:42

We've gone through a lot of, you know,

7:30:45

great information in this video up to

7:30:46

this point. Um, but I do recommend

7:30:50

watching the scaling portion just to

7:30:52

help you understand even if you know

7:30:53

that you're not really here yet and you

7:30:55

just kind of need to focus on building a

7:30:57

proof of concept, which is most likely

7:30:59

the case. But scaling is completely

7:31:01

conditional,

7:31:03

right? So, like whether or not you're

7:31:04

ready to scale is based on a few certain

7:31:07

conditions. First of all, have you

7:31:10

serviced at least 20 clients with a 85%

7:31:13

success rate? If the answer is no,

7:31:16

you're not going to scale. Second of

7:31:18

all, does your offer resonate with the

7:31:19

market? If it doesn't, you're not going

7:31:21

to scale. Third, do you have a

7:31:23

predictable appointment booking system?

7:31:26

If the answer is no, then you cannot

7:31:28

scale. Uh fourth, do you have a

7:31:30

predictable sales process that converts

7:31:32

strangers into paying clients? If you

7:31:35

don't have this, you cannot scale.

7:31:36

Finally, do you have a 3:1 LTGP to CAC

7:31:39

ratio? Basically, do you make 3:1 u

7:31:42

money of lifetime gross profit, gross

7:31:44

profit of your customer acquisition cost

7:31:47

essentially, which we covered earlier.

7:31:48

You should understand this by now. Um,

7:31:51

if you can check off all five of these

7:31:52

boxes, it's time to scale. Okay? And I

7:31:56

mean not just scaling, I mean like

7:31:58

scaling, right?

7:32:00

And

7:32:02

the most, you know, important conditions

7:32:04

out of all these are probably the last

7:32:06

one. Um, I think that this is by far the

7:32:10

most important one as well as the first

7:32:12

one. So, these are the two most

7:32:15

important conditions.

7:32:17

Um, you can get away with scaling in

7:32:19

some aspect without some of the well, I

7:32:22

guess not without them, but without a

7:32:24

bigger like a bigger emphasis on them.

7:32:26

The first and the last one are by far

7:32:29

the most important though. So let's

7:32:32

understand some scaling steps now. So

7:32:35

how do we actually scale? Right? And

7:32:40

remember you can't scale unless you have

7:32:41

these conditions. So if you have these

7:32:43

conditions in check then you can scale.

7:32:44

And now we can actually understand how

7:32:46

to scale. So you might be like very very

7:32:49

surprised but it's extremely simple to

7:32:54

scale. Like it is literally just a

7:32:57

matter of conditions and that's usually

7:32:59

the most challenging part is to get to

7:33:00

these conditions and you know if they

7:33:04

aren't met these conditions and you try

7:33:07

to scale things will begin to break.

7:33:10

Remember operational complexity and

7:33:11

pressure. So here's the four-step

7:33:14

process to scale. First of all hit ideal

7:33:17

conditions. Hit these conditions.

7:33:20

Increase the volume of inputs through

7:33:21

the system. build more infrastructure to

7:33:24

handle all of the more inputs

7:33:27

optimization and management and that's

7:33:30

it. Like that is literally the road map

7:33:34

to building in 100k a month consistently

7:33:36

agency. Like that's it. It's it's it's

7:33:39

crazy. But let's run through a little

7:33:42

bit more detail. So again, these are the

7:33:43

conditions. We already covered these.

7:33:45

The second step is the increase in

7:33:48

inputs.

7:33:50

Now to scale

7:33:52

you just increase the inputs. If you are

7:33:55

running ads you increase the ad spend.

7:33:58

If you in are doing outbound you just

7:34:00

increase the outbound volume. Um if

7:34:03

you're doing organic with posting you

7:34:04

just increase the posting. And

7:34:07

where a lot of people go wrong is that

7:34:08

they have a trouble with scaling. They

7:34:10

reach they either don't reach the

7:34:12

conditions and they try to scale. So

7:34:13

they fail due to operational complexity

7:34:16

and pressure or they actually get to

7:34:19

this point but then their you know their

7:34:22

outbound isn't really as scalable

7:34:25

because it's manually manually done. And

7:34:28

so the ideal scenario is to get to, you

7:34:32

know, five to 10 clients pretty much

7:34:35

naturally on, you know, more of a payin

7:34:37

results type basis and, you know,

7:34:40

developing your product along the way

7:34:42

constantly through the scientific

7:34:43

method. And then eventually when you

7:34:46

have like, you know, 10 to 20 and you're

7:34:47

comfortable losing like $50 to $100 a

7:34:49

day in ads, start to run ads. Get 20

7:34:52

clients and let them run through the

7:34:55

process of like, you know, two to four

7:34:57

or three to six months. And then once

7:34:59

you have that, you could probably check

7:35:01

off all of these. And then from there,

7:35:04

literally take your ad spend and

7:35:06

quadruple it. [laughter]

7:35:08

That's it. It sounds way too easy, but

7:35:10

like the hard part was just finding

7:35:12

these conditions.

7:35:14

Okay. But now that that's done, all we

7:35:16

have to do is hire more setters,

7:35:17

increase the ad spend, post more and

7:35:22

yeah, etc. Like like the reason why you

7:35:25

need to know like to build

7:35:27

infrastructure like let me guess.

7:35:29

Ask yourself could you handle 50 extra

7:35:32

clients right now? Chances are it's a

7:35:35

no. And the reason why is because we

7:35:37

don't have infrastructure built for

7:35:38

that. And so that's why step three is

7:35:40

building infrastructure.

7:35:42

Now we'll go through this process and

7:35:44

actually build this and the more

7:35:47

fulfillment side of things. But now that

7:35:50

we understand that scale is you know

7:35:52

pretty much based off of pressure and

7:35:54

that systems will break to prevent

7:35:57

operational pressure we need to build

7:35:59

infrastructure as we go. So like ideally

7:36:02

the fastest way to scale is to increase

7:36:05

the volume of inputs so much that the

7:36:08

system starts to break. So like if

7:36:10

you're looking to scale and you have

7:36:13

your system right um looks probably

7:36:15

looks looks something like this to be

7:36:16

honest and you get more roofers in you

7:36:19

know increase your ad spend you increase

7:36:20

the inputs a [ __ ] ton you'll find that

7:36:23

something in the process will break.

7:36:26

Yeah, we'll we'll understand throughput

7:36:28

soon so you can see like actually see

7:36:30

where those things break and find where

7:36:33

to build that infrastructure but things

7:36:35

will break in the system and that is

7:36:38

what you need to like build more

7:36:39

infrastructure and optimize and improve

7:36:42

so then you can get more of the output

7:36:44

right that's all it is is just an

7:36:46

increase in inputs

7:36:48

so

7:36:50

you know some of the infrastructure that

7:36:52

we will be building is like automatic

7:36:54

tracking systems proper media buying

7:36:56

procedures, hiring everything out, you

7:36:59

know, actual hiring infrastructure, so

7:37:00

like managing teams and all that good

7:37:03

stuff. And that takes us to step four,

7:37:05

which is optimization and management.

7:37:08

So, as you scale, you'll find that most

7:37:12

of your personal shortcomings and

7:37:14

shortcomings in general with building an

7:37:16

agency and scaling it will be pretty

7:37:18

much in your ability to manage people.

7:37:21

um

7:37:23

building and managing successful teams

7:37:24

becomes your main focus whether that's

7:37:26

CSMS whether that's media buyers whether

7:37:29

that's ISAs like that will be your main

7:37:32

focus um once you get to this point and

7:37:35

so you have to have proper systems in

7:37:38

place and think of your business like a

7:37:40

pipeline and we will cover this towards

7:37:42

the end of the video today um but you

7:37:45

want to find bottlenecks and a lack of

7:37:47

throughput so you can optimize your

7:37:49

systems to increase the cash flow So

7:37:51

that is what optimization and management

7:37:53

looks like and we will cover that in

7:37:55

this video. Um it's a really great thing

7:37:57

to understand and think like um just to

7:38:00

kind of show you how to think again. But

7:38:02

let's go through leverage and

7:38:03

asymmetries.

7:38:06

So leverage when I was starting out with

7:38:08

entrepreneurship I didn't really even

7:38:10

know what leverage meant. I would hear

7:38:12

it all the time in reals and YouTube

7:38:15

videos but I never knew what it meant.

7:38:17

And in this section, I want to cover

7:38:18

leverage and asymmetries just so you can

7:38:20

understand why people succeed so much

7:38:22

faster than others.

7:38:24

You know, aside from like, you know,

7:38:26

ideas and of focus and whatnot. So

7:38:31

people progress so much more than other

7:38:34

people by doing less. Let me explain.

7:38:37

Leverage derives from the words lever

7:38:39

age. So lever comes from like an old

7:38:41

French lever meaning just to lift or to

7:38:44

raise which traces back to Latin. Um

7:38:48

thanks to Chad GBT for that and age is a

7:38:51

suffix that basically means action. So

7:38:55

lever and action. So in its fundamental

7:38:58

definition

7:39:00

it basically means using a small force

7:39:02

or a lever to achieve a greater effect

7:39:05

or advantage or outcome. So that's what

7:39:08

leverage is. So now that you understand

7:39:10

leverage, we need to understand where we

7:39:12

should place our energies and time and

7:39:14

focus to hit our goals. And this is

7:39:16

where asymmetries come into play. So

7:39:18

when thinking about leverage, like think

7:39:21

about a lever, right? If you had a

7:39:25

lever,

7:39:26

I don't know why, but I'm picturing like

7:39:28

a Minecraft lever. If you have a lever

7:39:29

in front of you and you flip it and all

7:39:32

of your dreams come true, then you have

7:39:34

a ton of leverage because like all it

7:39:37

takes to get all of that result is just

7:39:39

to flip a lever. It's easy. You know, if

7:39:42

you flip a lever and it doesn't do

7:39:44

anything, you have no leverage. So, this

7:39:46

is what I mean when people are cold

7:39:47

calling and it's like cold calling is

7:39:50

not bad in the beginning because you

7:39:51

learn skills and a lot of there's a lot

7:39:54

of beneficial things you can get from

7:39:55

that. But if you continuously cold call

7:39:58

for months on end, like I mean you're

7:40:01

spending all of your focus, which is

7:40:02

your energy and time, you know,

7:40:05

constantly pulling the lever to try to

7:40:06

get more appointments, but that action

7:40:08

of pulling the lever is not getting you

7:40:10

very much because you're pretty much

7:40:13

held back by what you can achieve by

7:40:16

yourself.

7:40:17

And that's why delegation is so

7:40:19

important when scaling. Like that's kind

7:40:20

of the key to dele the the key to

7:40:22

scaling in business is just delegation.

7:40:25

Because if you have 10 people cold

7:40:27

calling for you, you have a lot of

7:40:29

leverage. You don't do a whole lot and

7:40:31

you get a lot in return. So I hope that

7:40:34

makes sense. Now let's understand

7:40:36

asymmetries.

7:40:38

So asymmetries are things in your

7:40:40

business in which you can work on to

7:40:41

achieve the intended output of the

7:40:43

system whereby the focus energy and time

7:40:46

required for the input is

7:40:47

disproportionately low. Basically,

7:40:50

asymmetries are places where you don't

7:40:54

have to focus very much and put much

7:40:56

effort in, but you get a lot of results.

7:40:58

Essentially,

7:41:00

anti-ymmetries are the other way around.

7:41:02

So, things that you spend

7:41:05

a lot of energy and time to get the the

7:41:08

attended output, but like

7:41:12

the focus required to get that is like

7:41:14

disproportionately high. So here's like

7:41:17

a visual representation I drew in Mero

7:41:19

for this. Basically, if you have

7:41:21

asymmetric leverage,

7:41:24

you put in not a ton of input, you know,

7:41:28

you can this is much lighter because

7:41:31

it's so much longer here. And because

7:41:35

you you focus on the right things so

7:41:37

that to get the actual intended output

7:41:39

or the result, it's much less effort.

7:41:43

Right? In this example, the rock is the

7:41:45

intended output, you know, which is

7:41:47

actually cash flow and growth in our

7:41:49

agency. And pushing down that lever

7:41:51

represents the input or the effort

7:41:53

required and sacrificed, which is what

7:41:56

we do on a day-to-day basis in order to

7:41:58

get that rock up, right? And the fulcrum

7:42:02

is where we focus. So, it's how we spend

7:42:05

our energy and time on a day-to-day

7:42:06

basis. And this example like it appears

7:42:10

that pushing down to lever pushing down

7:42:12

the lever using our leverage to raise

7:42:14

the rock is you know pretty easy just

7:42:17

due to the length of the lever from the

7:42:20

placement of the actual focus in fulcrum

7:42:24

and this is completely based on where we

7:42:26

spend our energy and time. So for

7:42:29

example, let's say you post one YouTube

7:42:31

video. This is the input. The focus is

7:42:33

the YouTube video. The goal and the

7:42:35

intended output is to get appointments.

7:42:38

And just posting one gets you 30

7:42:40

appointments over its lifetime. That is

7:42:41

a high asymmetric leverage activity.

7:42:45

Another example, hiring one appointment

7:42:47

setters that books 20 appointments a

7:42:48

month. Learning the skill of paid ads to

7:42:51

forever solve appointment booking.

7:42:53

Automatically sending 300 cold SMS to

7:42:55

book four appointments. Hiring one CSM

7:42:58

to manage 30 clients. Client success

7:43:00

manager. Hiring one media buyer to get

7:43:02

successful ad results for every client

7:43:04

you have. Learning and developing a

7:43:06

proper hiring and team management system

7:43:08

to properly delegate. Like these are

7:43:11

high asymmetric leverage activities

7:43:14

because you're only doing like one thing

7:43:16

or just learning one thing and

7:43:18

developing one thing to get a ton out of

7:43:22

the intended output. Right? So that is

7:43:24

the power of asymmetric leverage. So, if

7:43:27

you're ever wondering why people succeed

7:43:29

faster than other people, it's because

7:43:30

they spend their focus, which is their

7:43:32

energy and time, on things that have

7:43:34

more leverage, right? It's like the

7:43:37

thing, it's like the reason why if you

7:43:40

take a guy that's focusing only on cold

7:43:42

calling and you take a guy that's only

7:43:44

focusing on hiring cold callers, like

7:43:47

the guy that's hiring them is going to

7:43:48

make way more money. you know, I guess

7:43:51

that's a pretty, you know, specific type

7:43:55

example, but yeah, it's just it's just

7:43:58

really about where you spend your energy

7:43:59

and time.

7:44:01

And this works vice versa with

7:44:02

anti-asymmetric leverage. And again,

7:44:06

pushing down the lever to raise the

7:44:08

rock, this situation is very, very

7:44:11

difficult just because of the placement

7:44:12

of the fulcrum or otherwise known as how

7:44:16

we spend our energy and time. So an

7:44:18

example of this is like spending four

7:44:20

hours cold calling to get two

7:44:21

appointments.

7:44:23

Tons of input, bad focus,

7:44:26

barely get an barely get the intended

7:44:28

output. Another input, living a crazy

7:44:31

lifestyle, bad focus for the quote

7:44:34

unquote mindset shift in order to scale.

7:44:36

Mindset shifts can come from, you know,

7:44:40

seeing what's out there, but more often

7:44:42

than not, it's not required in order to

7:44:44

scale. Another input building a building

7:44:47

a website. I could actually change this

7:44:49

into spending two days.

7:44:57

Another example, spending two days

7:44:59

building a website to grow the business.

7:45:03

Switching and messing around with

7:45:04

different software to make work more

7:45:06

quote unquote efficient and aesthetic.

7:45:08

Rebranding with a new logo to improve

7:45:10

the company image. Like these are things

7:45:12

that take a lot of input and won't get

7:45:15

you [ __ ]

7:45:17

Like complete anti-asymmetric leverage

7:45:19

activities and they will waste your

7:45:21

time. They'll waste your potential. And

7:45:23

so like if you ever question what you

7:45:26

should be focusing on on a given day,

7:45:29

you just need to have an ultimate goal,

7:45:32

right? And the intended output or the

7:45:34

result. Like this is why I don't set

7:45:36

outcomebased goals.

7:45:39

Um because usually you want to focus on

7:45:41

like your actual input and where you

7:45:43

spend your focus and like where you

7:45:45

spend your energy and time. But for

7:45:47

scaling like when you're considering

7:45:49

scaling your you know you have the

7:45:50

conditions set. It's a good thought to

7:45:53

just like have a number in mind because

7:45:56

scaling to 50k a month is a little bit

7:45:57

different than scaling to 200k a month.

7:46:00

So

7:46:01

and also anytime you don't really know

7:46:03

what to focus on just ask yourself one

7:46:04

question. Does this take me closer to my

7:46:07

goal? And you can pretty much use your

7:46:10

knowledge on asymmetries to make sure

7:46:12

that the things you're doing make sense

7:46:14

or not. But like if you're spending four

7:46:17

hours a day cold calling to get two

7:46:18

appointments, like

7:46:21

this does this might take you closer to

7:46:24

your goal, but not compared to like

7:46:26

hiring one appointment set that books 20

7:46:28

appointments a month. You know what I

7:46:29

mean? And this is what differentiates

7:46:32

people that become super successful and

7:46:34

people that just kind of get by. And

7:46:37

it's really just how they use their

7:46:39

leverage, right? Because everyone has

7:46:41

the same 24 hours in a day. It's just

7:46:43

about how you spend that focus in order

7:46:45

to get your intended output or result.

7:46:48

All right, throughput and bottleneck. So

7:46:52

throughout this whole video, we've

7:46:54

pretty much gone over a lot of the

7:46:56

fundamental ideas that we need as well

7:46:58

as copycats, turn and burn, you know,

7:47:01

how to learn fundamentals, paradigm

7:47:03

intro, everything on scientific

7:47:06

thinking, which is really, really

7:47:07

beneficial as well as how to actually do

7:47:10

that, resources to help you do that. And

7:47:13

then systems thinking, how systems work,

7:47:15

how subsystems work, um feedback, the

7:47:18

metrics you need to track, the CEO

7:47:20

dashboard that you'll use for growth,

7:47:22

how to scale, micro macro, getting proof

7:47:26

of concept,

7:47:28

conditions of scale, asymmetrics and

7:47:31

anti-ymmetric leverage, and now let's go

7:47:33

over throughput and bottleneck. So when

7:47:35

looking to properly scale, we want to

7:47:38

think of our business like a pipeline.

7:47:40

Now, I've created this multiple times

7:47:42

when looking to scale even just any type

7:47:44

of business that I've, you know, been in

7:47:46

been a part of. So, for example, this is

7:47:49

my um roofing agency with paid ads. Um

7:47:54

that is this pipeline right here. I have

7:47:56

other pipelines for like even like my

7:47:58

old window cleaning business, for the

7:48:01

gym agency I had, for cold calling, for

7:48:06

pipelines for this program actually.

7:48:08

like basically

7:48:11

it really really helps to um visualize

7:48:15

your business as a pipeline. Now what

7:48:18

I'm going to actually do right here is

7:48:21

link the miro for this. So when you guys

7:48:25

check this resource there should be a

7:48:28

mirror link so you can view this. Um but

7:48:31

throughput is basically how value flows

7:48:35

through each stage of your business.

7:48:38

So if I were to zoom in a little bit and

7:48:40

visualize this,

7:48:42

this the barrel can be considered as the

7:48:46

essentially like the market or whatever.

7:48:48

But basically the value is the water. So

7:48:50

people go from paid ads into a growth

7:48:52

call, book a demo call, show, set frame,

7:48:55

go through the sales process, close,

7:48:57

success call, onboarding form, docu

7:48:59

sign, adding to Slack, the thread, um um

7:49:04

a success call, like an onboarding call,

7:49:06

launch call, actually the launching

7:49:08

them, um having get their leads called

7:49:10

for them, inspections, closed jobs,

7:49:13

communication, time, results, success

7:49:15

and review, and then money, right? So

7:49:18

when you think about it like this, this

7:49:19

is what throughput looks like, right? So

7:49:22

if we were to look at this in a

7:49:24

different perspective, this let's check

7:49:26

out throughput through like the first

7:49:28

few pipes, right? Just to help you

7:49:31

understand. So

7:49:33

throughput like we know now is the flow

7:49:36

of value from system to system. Okay? So

7:49:38

from system to system to system.

7:49:40

Typically each pipe is some sort of

7:49:42

system, you know, like a show system,

7:49:43

reminder system, growth call system.

7:49:45

like each one of them is typically some

7:49:47

sort of system or some form of subsystem

7:49:50

and the water here is considered the

7:49:52

value. Now think of each pipe as a

7:49:56

system inevitably leave like yielding a

7:49:59

small result right like throughout this

7:50:03

entire process the water will slowly

7:50:06

filter out and fall out of cracks etc

7:50:09

and leave you with like an end yield or

7:50:12

result right which is the purple bar

7:50:14

here and on a macro level there's a few

7:50:16

major systems we need to properly scale

7:50:19

an agency and these are those systems we

7:50:22

need an appointment booking system a

7:50:23

sales sales system, a service system,

7:50:25

and then that's how we make money,

7:50:27

right? And now just keep in mind that

7:50:29

like this is an extremely macro point of

7:50:32

view. This is like looking down from

7:50:34

space. Like you're in a rocket and

7:50:36

you're looking at Earth. Like this is

7:50:38

how far up this view is. And the first,

7:50:43

you know, system we need to succeed is

7:50:44

an appointment booking system. That's

7:50:46

why we typically build that first. The

7:50:48

second system we need is a sales system

7:50:50

that converts. And then the third system

7:50:52

is a value delivery system. So we can

7:50:55

provide a proper service and yield is

7:50:58

what we actually get. Keep in mind that

7:51:00

when we get money after the sales

7:51:03

process, we don't have that money yet.

7:51:05

That is I mean we have it in the bank or

7:51:07

whatever, but don't consider it your

7:51:09

money until they've gotten the results

7:51:11

that you said they were going to get.

7:51:13

This change in view can really really

7:51:16

help and especially you to be a little

7:51:18

bit more patient as well. But let's look

7:51:20

at some other systems. So for example,

7:51:21

an appointment booking system. We take

7:51:23

attention, interest, booking

7:51:25

appointments and shown sales calls. A

7:51:26

sales system, frame and qualification,

7:51:28

pitching, handling objections, and then

7:51:30

closing. A service or a value delivery

7:51:32

system, onboarding, expectations, lead

7:51:35

generation, appointment booking, support

7:51:36

and communication, and then results.

7:51:38

Right? These are some other systems that

7:51:40

we can look at in the you know the view

7:51:42

of throughput.

7:51:44

Now,

7:51:48

this even exists for like very micro

7:51:51

systems such as no show pres such as no

7:51:54

show prevention, follow-ups, the

7:51:57

onboarding process, the launch call

7:51:58

process, client communication. Like, you

7:52:02

could basically make this for

7:52:03

everything. You know what I mean?

7:52:05

Because this is essentially the same

7:52:08

kind of idea as a system. So like again

7:52:11

here is my entire roofing agency just so

7:52:13

you can understand it. And I want you to

7:52:16

start to vis visualize your business as

7:52:18

a pipeline. And when you do this this

7:52:22

giant barrel is the market and the

7:52:25

clients are what's flowing through the

7:52:26

pipeline. And this is how a business

7:52:29

works and how we can actually provide

7:52:31

value. Right? It's pretty apparent in

7:52:34

the examples above that like the yield

7:52:36

becomes smaller and smaller as it goes,

7:52:39

right? And the reason why that happens

7:52:42

is because of bottlenecks. So when we

7:52:45

scale continuously, we will optimize our

7:52:48

business like it's a pipeline fixing

7:52:51

pipes and fixing leaks so we can get

7:52:53

more yield at the end. That's how I want

7:52:56

you to think about it. Like so for

7:52:58

example, bottlenecks. Bottlenecks are

7:53:00

specific points in the pipeline whereby

7:53:02

the throughput is slowed down and

7:53:04

eventually yielding less in return. So

7:53:06

to help you understand this, check out

7:53:08

this visual visualization.

7:53:10

So if we have the start of the actual

7:53:13

whole entire business and pipeline,

7:53:15

let's say we have good, you know, paid

7:53:17

ads, you know, we have reminders, we

7:53:19

have growth calls coming in, we book

7:53:21

demo calls booked, we have reminders

7:53:23

going out, but like try to guess where

7:53:26

our bottleneck is here. All a sudden we

7:53:29

go from having all of this throughput to

7:53:32

very little, right? We have this entire

7:53:34

pipes full and then all a sudden it's

7:53:37

very like it's not there is not as much

7:53:41

flowing through, right? So try to guess

7:53:44

like what our bottleneck is here. And

7:53:46

obviously our bottleneck is our show

7:53:48

rate. And this is why visualizing as a

7:53:52

pipe is so valuable is because if you

7:53:55

have a blockage right here in the pipe

7:53:57

and you go all the way down, by the time

7:53:59

you get to the end, there's going to be

7:54:00

like nothing. There's going to be no

7:54:02

money, no yield, no results, no

7:54:03

anything. So your job as an entrepreneur

7:54:07

and you know to handle the scale and

7:54:09

build infrastructure and optimize for

7:54:11

growth is to constantly fix these pipes

7:54:14

where it matters most to allow the

7:54:17

throughput of value and clients to go

7:54:19

through the system so you can inevitably

7:54:21

make more money.

7:54:24

Now in order to find bottlenecks such as

7:54:27

this we use metrics right if you

7:54:29

remember earlier like we set favorable

7:54:32

KPIs when we set the initial stages of

7:54:35

building the hypothesis and the actual

7:54:37

testing and those are the KPIs in which

7:54:40

we measure the metrics against to

7:54:41

determine whether or not there's a

7:54:42

bottleneck. So, for example, if your

7:54:46

show rate is 20%, then you have a

7:54:48

bottleneck because when you set the

7:54:50

original test for the show rate

7:54:52

reminders and everything and the

7:54:54

different methods you do to, you know,

7:54:56

improve it, your goal KPI might be 55 or

7:54:59

65%.

7:55:01

Yet, you find out after, you know, 30

7:55:03

meetings or whatever to, you know,

7:55:04

because that's the sample size, you find

7:55:07

out that like, oh my god, my show's 20%.

7:55:09

Like, that is a very clear bottleneck.

7:55:12

And not only is it a bottleneck, it's a

7:55:13

bad one, too, because it's so early on

7:55:15

in the process. And that's why we need

7:55:18

to focus on the metrics that have the

7:55:20

most leverage. Because keep in mind that

7:55:22

like your highle metrics are typically

7:55:24

your secondary metrics, right? Like

7:55:28

you're not really going to care about

7:55:29

your positive reply rate if your

7:55:31

appointment booking rate is in KPI. So,

7:55:35

we want to make sure that you focus on

7:55:37

the secondary metric and in all and like

7:55:41

overall just the metrics that have the

7:55:44

most leverage. If one of your key

7:55:46

metrics in the whole process is out of

7:55:48

KPI and it's like glaringly out of KPI,

7:55:50

then that's how you know you have a

7:55:51

really bad bottleneck that you need to

7:55:53

fix. It's good though because once you

7:55:56

realize you have one then you know what

7:55:58

to work on and where to focus and spend

7:55:59

your energy and time and uh have more

7:56:02

you know asymmetry essentially.

7:56:06

Um

7:56:08

but yeah so now that you understand that

7:56:10

the pipe is like you know basically a

7:56:11

system and that we have conversion rates

7:56:13

kind of for each pipe not for everyone

7:56:15

but typically for a lot of them.

7:56:17

Obviously, there are some systems that

7:56:19

we can't exactly track like whether or

7:56:21

not this, you know, whether or not the

7:56:22

client's like doing what he's supposed

7:56:24

to be doing with his time. Um,

7:56:27

but once again, just make sure to focus

7:56:29

on the actual metrics with the most

7:56:31

leverage.

7:56:33

And you should understand that now. And

7:56:36

let's say we were like analyzing, you

7:56:38

know, bottlenecks in an appointment

7:56:40

booking system, right? We take this down

7:56:42

into more of a micro view of just the

7:56:44

appointment booking system. and let's

7:56:46

say it uses cold calling. So we would

7:56:48

first want to monitor the secondary

7:56:50

metric which is the ABR. And to

7:56:53

determine whether or not there's a

7:56:54

bottleneck, we just focus on fixing

7:56:56

that. And let's say the ABR is not in in

7:57:00

KPI. Then we move down to the primary

7:57:02

metric, fix that, and then see if that

7:57:06

metric being fixed influences the ABR to

7:57:09

be in KPI. Then that's how you know

7:57:11

we're good, right?

7:57:14

But basically continuously work down the

7:57:18

you know the pipeline of metrics. So

7:57:21

like let's say you are trying to fix

7:57:24

your ABR right and you find out and

7:57:26

that's a bottleneck and it's really bad.

7:57:28

So you would basically go back in order

7:57:30

of the other ones before then. So you go

7:57:32

like your pitch rate. All right I fixed

7:57:34

my pitch rate. What's now? Let's go

7:57:35

behind that. The pitch rate before that

7:57:37

it's like resonation rate or whatever.

7:57:39

Whatever the order is. It doesn't, you

7:57:41

know, it depends, but basically you just

7:57:44

keep working downstream

7:57:47

and to the, you know, the secondary

7:57:49

metric, the third match, fourth metric.

7:57:51

You just keep going until you find the

7:57:52

actual problem. Okay? And then do this

7:57:55

for enough systems then before you know

7:57:57

it, you'll have pretty solid throughput

7:57:59

all throughout this whole thing. And

7:58:01

that's how you know it's really time to

7:58:02

start getting some more results.

7:58:06

But keep in mind though that like a

7:58:08

conversion rate could be completely in

7:58:10

KPI but still have a lack of throughput

7:58:12

if like a previous pipe is bottlenecked.

7:58:15

Um but

7:58:18

more importantly keep in mind that if

7:58:20

the high leverage metric is in KPI then

7:58:23

do not I mean it do not touch it.

7:58:28

You cannot touch it. You can't afford to

7:58:31

touch it. Like the only way to guarantee

7:58:34

that the successful system and

7:58:36

throughput continuously works and keeps

7:58:38

flowing through

7:58:41

is to just not do anything to it. Like

7:58:46

optimization more often times than not

7:58:48

can lead to just destruction. Like

7:58:51

sometimes it can lead to more

7:58:52

efficiency, but usually it's just

7:58:54

destruction. Like I have a friend for

7:58:57

example that believed his bottleneck was

7:58:59

the quality of his meetings. So his like

7:59:01

DQ rate. So he tried to fix the

7:59:03

bottleneck of

7:59:05

um

7:59:07

appointment booking like he thought his

7:59:08

problem wasn't appointment booking. He

7:59:09

thought that the way he was attracting

7:59:11

the quality of the meetings was

7:59:15

appointment booking and that was the

7:59:16

problem and when in actuality like

7:59:19

nothing was going wrong in his

7:59:20

appointment booking. So he tried to fix

7:59:22

the quality of his meetings by, you

7:59:24

know, changing the outbound scripts and

7:59:25

doing all this and that and he managed

7:59:27

to lower his appointment booking rate

7:59:29

from 3.5%

7:59:31

in cold SMS to lower than 1%.

7:59:35

And sure, he got some better quality

7:59:36

meetings, but now he was getting no

7:59:38

meetings.

7:59:40

And it's like that is how you [ __ ] up.

7:59:44

And so that's why when you have

7:59:46

something that's working and you have a

7:59:48

successful secondary, you know, metric

7:59:50

like ABR that's three and a half percent

7:59:52

that's well in KPI, you do not want to

7:59:55

touch a thing. Instead, here's how to

7:59:58

actually fix bottlenecks.

8:00:00

So, you know, first of all, we have to

8:00:01

build successful systems in the first

8:00:03

place. And this will be easy with this

8:00:05

program because I have them for you. But

8:00:08

every system we have for you is pretty

8:00:10

much a successful system that will

8:00:12

constantly improve over time.

8:00:14

Now, the second thing you need to do is

8:00:17

that once you're in KPI, you need to

8:00:19

stay in KPI.

8:00:22

And once again, the only way to do that

8:00:24

is to not touch it. So, watch it closely

8:00:28

kind of like a hawk. Make small changes

8:00:30

to combat the cycl cyclicalness, but do

8:00:33

not mess with it. And I mean it, please.

8:00:36

You will just regress.

8:00:39

The reason why systems break over time

8:00:42

because like even though although we're

8:00:43

doing the same thing in the system is

8:00:45

because the environment changes, right?

8:00:47

Like I mentioned earlier when we talked

8:00:48

about systems. And third of all like

8:00:52

systems will break. You know what I

8:00:54

mean? They will break. Like they are

8:00:56

inevitably going to break. So how do you

8:00:58

fix those bottlenecks and rejuvenate

8:01:00

them? First thing you want to do is

8:01:02

search for anomalies.

8:01:05

Go through the inputs. Go through the

8:01:06

process and then go through the

8:01:07

environment.

8:01:09

Right. So essentially

8:01:13

three of these steps resides in you know

8:01:16

analyzing the actual system itself. But

8:01:18

the first thing is that like before you

8:01:22

even look at the system like look for

8:01:24

some anomalies. What I mean by that is

8:01:26

like there's there could be some crazy

8:01:28

extraneous circumstances that could be

8:01:30

causing what's happening to be

8:01:31

happening. Like if your ABR you know is

8:01:35

like 0.4% 4% but then you find out that

8:01:38

your calls aren't even going through at

8:01:39

all because of ATP verification.

8:01:42

You don't need to worry about the inputs

8:01:43

or the process. You need to fix the

8:01:45

anomaly.

8:01:48

You know what I mean? Another example is

8:01:49

that your setters could be booking much

8:01:51

less appointments and you might be

8:01:52

wondering like why why is this

8:01:54

happening? But then you find out that

8:01:56

they're literally on vacation. You know

8:01:58

what I mean? So the first thing you want

8:02:00

to do to fix bottlenecks is to search

8:02:03

for anomalies. And the second thing and

8:02:06

the third and fourth as well are all

8:02:08

catered towards looking actually into

8:02:10

the system itself. Inputs are the next

8:02:13

step to fixing bottlenecks. So if it

8:02:16

isn't an anomaly of any kind, then now

8:02:18

we can move on to actually analyzing the

8:02:21

system itself. So the second step is to

8:02:25

take a look at the inputs. Right? If the

8:02:27

system was in KPI before and it's

8:02:29

falling out slowly, see what's changed

8:02:31

because I guarantee you something has

8:02:33

changed. like with that example of my

8:02:36

friend um right here,

8:02:39

he was confused. He's like, "How did my

8:02:41

ABR drop so much? It must be some like

8:02:43

like the method isn't working as well

8:02:45

and the the market." He was blaming the

8:02:47

market, but it's like it wasn't the

8:02:49

market. You just didn't really realize

8:02:51

that you changed what you changed,

8:02:54

right?

8:02:56

So,

8:02:57

the second step is to look at the

8:02:59

inputs. If it's not an anomaly, chances

8:03:02

are it might be the inputs. Now,

8:03:07

there's always a good chance that the

8:03:09

inputs has have changed and you want to

8:03:12

fix this because most likely it is the

8:03:15

issue once you've determined that

8:03:16

there's no anomalies. So, like for

8:03:18

example, I started doing cold email a

8:03:20

super long time ago with the gym niche

8:03:22

and I was diagnosing the system because

8:03:24

like my ABR was like 0.3%. Really bad.

8:03:27

And then I came to find out that, you

8:03:30

know, there was no strange anomalies.

8:03:32

Like there was kind of an anomaly and it

8:03:33

was because of my delivery rate. And

8:03:36

once I fixed that, then I still had a

8:03:40

bad ABR and I was like, "Okay, maybe

8:03:41

it's my inputs." And it was I found out

8:03:44

that the leads, the lead sourcer I was

8:03:48

using, the guy that was sourcing my

8:03:49

leads was barely even getting gyms. Like

8:03:52

it was like studios, right? So that's

8:03:55

the second way of solving a bottleneck.

8:03:58

The third is going through the process.

8:04:00

So now at this point, we're pretty much

8:04:03

just going through the actual system,

8:04:05

right? We're starting with the input.

8:04:07

Now we're going to analyze the process.

8:04:10

So we can get the output and we'll know

8:04:12

by the feedback, but then the

8:04:13

environment will also analyze as well

8:04:15

because that affects it. So

8:04:18

the third thing is the process. If

8:04:20

there's no anomalies, if there's no

8:04:22

errors with the input, it's most likely

8:04:24

the process itself.

8:04:26

And just make sure to determine whether

8:04:28

or not you've changed something to break

8:04:30

it, right? For example, my friend broke

8:04:32

it by changing his script. And the way

8:04:35

you can do this is by breaking it down

8:04:37

to a bunch of variables. So, for

8:04:39

example, having like an opener, a pitch,

8:04:40

like a CTA.

8:04:42

um if you're talking about a script and

8:04:44

then just figure out what micro changes

8:04:46

you've made that could have affect

8:04:48

affected it to you know essentially

8:04:50

break and you want to continuously test

8:04:53

and just make sure to not drift away

8:04:54

from what works. Okay, the whole point

8:04:57

of the scientific testing thing is to

8:04:58

make sure that you can never really

8:05:00

regress.

8:05:02

So if it's not any of these three things

8:05:05

right here, then there is most likely

8:05:08

100% chance that it is the environment,

8:05:11

you know. over enough time like chances

8:05:14

are if there's no bottlenecks in the

8:05:16

systems and the system is working you

8:05:18

know really damn well it could you know

8:05:20

it will start like gradually or suddenly

8:05:23

start functioning very poorly and it's

8:05:27

very very likely that's due to the

8:05:28

change in the actual environment or the

8:05:30

market. So the way to combat this is to

8:05:34

use your knowledge of the market. Figure

8:05:37

out first of all what might have

8:05:38

changed,

8:05:40

you know, for the for the market's lack

8:05:42

of performance. And to fix this, just

8:05:45

use the scientific method that we

8:05:46

covered earlier in this video to iterate

8:05:48

better and, you know, change processes

8:05:51

until you find something that's working

8:05:53

or just copy someone. You know, it's

8:05:56

different than being a copycat because

8:05:58

you're copying a system that you know is

8:06:00

working well. Now, don't just copy

8:06:02

everything word for word or whatever.

8:06:04

Um,

8:06:06

but you can always copy someone or a

8:06:09

system that's working really really well

8:06:10

in the current state of the market and

8:06:12

then you can use that and iterate from

8:06:15

that, make it your own and make it even

8:06:17

better. So, this video has been pretty

8:06:19

loaded. I was kind of expecting the

8:06:21

recording to be another hour than it

8:06:22

was. Um, but the last thing I have for

8:06:25

you guys is to post your wins. To recap,

8:06:29

we went through fundamental flow,

8:06:30

understand the basics of fundamentals

8:06:33

and strategy, strategy, stimuli and

8:06:36

systems. Went through copycats, decay

8:06:38

and renewal about how stimuli becomes,

8:06:42

you know, effective and also

8:06:43

non-effective over overexposure.

8:06:46

Churn and burn, how most agency owners

8:06:48

are currently running their agencies,

8:06:50

how to not be that. Multi-disiplinary

8:06:52

thinking, thinking through disciplines,

8:06:55

the entrepreneurs toolbox, how we use

8:06:57

discip disciplines and fundamentals like

8:06:59

Legos,

8:07:00

actually learning the fundamentals by,

8:07:02

you know, buying the books and studying

8:07:05

them. Paradigm intro, this the

8:07:07

introduction to how to see and then

8:07:10

essentially

8:07:12

scientific thinking where we understood

8:07:14

how to build the hypothesis, test it,

8:07:16

observe the feedback, iterate and the

8:07:19

actual database for doing that.

8:07:21

systems the second discipline where we

8:07:23

want to inputs process output feedback

8:07:25

environment and then the metrics that we

8:07:28

need and then finally my paradigm so

8:07:31

that you guys can see through how I see

8:07:34

things basically just to help you

8:07:36

understand that there is no guesswork

8:07:39

really and it's all just seeing through

8:07:41

disciplines

8:07:43

scale and how to essentially scale the

8:07:46

sequences to scale micro and macro

8:07:49

operational complexity operational

8:07:51

pressure, the proof of concept you need,

8:07:54

how to get the proof of concept, the

8:07:56

conditions you need to scale, the actual

8:07:58

steps you need to scale, how leverage

8:08:01

and asymmetries work, how throughput and

8:08:03

bottlenecks work, and then finally

8:08:07

posting your wins. So, I hope you guys

8:08:10

enjoyed this video. So, this was a bit

8:08:12

of a longer one to make, but I think the

8:08:15

value is definitely here. And I would

8:08:19

have paid thousands for this information

8:08:21

when I was starting out. Just remember

8:08:23

that like the more you think you don't

8:08:25

need the theory, the more you need it.

8:08:28

Same with the mindset stuff. And

8:08:31

I want you guys to crush it. So, I thank

8:08:34

you very much for watching this video

8:08:36

and sticking to the end. um re-watch the

8:08:39

video, this video as much as you can

8:08:41

because a lot of this information is

8:08:43

really, really valuable. It's kind of

8:08:45

just a big jam-packed, you know, block

8:08:47

of information. Um the timestamps will

8:08:50

always be in the school description for

8:08:51

you to, you know, visit specific points,

8:08:53

concepts, theories, fundamentals. But in

8:08:56

the next video, we're going to go over

8:08:58

some more key disciplines. Like we

8:09:00

mentioned, um this is how I see client

8:09:03

acquisition as well as building an

8:09:05

agency as well as CS. So now that we

8:09:09

have this covered and this covered um

8:09:11

the next video you can expect to see

8:09:13

evolutionary biology, psychology,

8:09:16

network science, natural biology,

8:09:18

genetics, economics, you you can expect

8:09:20

to see some of these as well. Um because

8:09:22

once we have these fundamentals, let me

8:09:25

preface once we have these disciplines

8:09:27

and fundamentals

8:09:29

installed into our brain, there is zero

8:09:33

there's a 0% chance of failing.

8:09:37

All right, so that's how it works.

8:09:40

Anyways, I will see you guys in the next

8:09:42

video. Thank you for watching and uh

8:09:44

best of luck. So, I've hope you've

8:09:45

enjoyed so far into this video. Just a

8:09:47

couple of things really quickly. Number

8:09:49

one, if you haven't already, leave a

8:09:50

like, comment, share this video with

8:09:52

people that you think it would be

8:09:53

helpful for, subscribe, and also check

8:09:55

out my Instagram down below. Drop me a

8:09:57

follow if you haven't yet so far. I'm

8:09:59

asking this because I'm assuming you

8:10:00

found it valuable if you're still

8:10:01

watching it. And now before we talk

8:10:03

about how to actually get clients for

8:10:05

this business and grow it, first you

8:10:07

need to understand the service from

8:10:08

start to finish. How to build the

8:10:10

service, how to provide the service, and

8:10:11

everything associated with what we're

8:10:13

actually doing for our customers. It

8:10:15

wouldn't make too much sense to talk

8:10:16

about getting clients when you don't

8:10:17

even know what you're helping them with.

8:10:19

So, we're going to now go over

8:10:20

everything client fulfillment. So, I

8:10:22

hope you enjoy and um yeah, we'll talk

8:10:24

soon. Hey everyone, it's Owen Rensland

8:10:26

and welcome to the client fulfillment

8:10:28

module. So before I go through any of

8:10:29

this material, you need to watch just a

8:10:31

quick overview of what we are about to

8:10:33

build and set up. So most people I've

8:10:36

seen rush client fulfillment and skip

8:10:38

around just to see like what they need

8:10:39

and implement it. But most people fail

8:10:41

to like understand what they're actually

8:10:43

delivering. Hence, most people have

8:10:46

average service delivery and average

8:10:48

results. So watch this video first. It's

8:10:50

short on purpose. Okay, this video is

8:10:51

like a couple minutes long. So here's

8:10:53

the entire client journey for this model

8:10:54

and like getting them results. they pay

8:10:57

and the second the payment clears the

8:10:59

relationship begins right there's no

8:11:00

there should be no dead time obviously

8:11:03

if we want to reduce buyers remorse

8:11:05

after that there's an onboarding call so

8:11:06

one 30 to 45 minute call and get them

8:11:09

fully set up resell them as well so

8:11:11

they're they're more excited than when

8:11:13

they paid the building phase is usually

8:11:16

1 to three days um you can build out the

8:11:18

entire thing behind the scenes and it'll

8:11:20

probably take like 30 minutes to be

8:11:21

honest but promise that it's going to

8:11:23

take like three to five working days for

8:11:24

them and deliver it in like 1 to two I

8:11:26

usually do like one launch ads go live,

8:11:29

which is the slowest stretch by far.

8:11:32

Please be careful about expectation

8:11:34

setting and set this clearly as an

8:11:36

expectation that it's going to be slow

8:11:37

early on and celebrate the wins when

8:11:39

they come. But when you do have a

8:11:41

winning pixel and you're running it on

8:11:42

off your own page, like the results will

8:11:45

be faster sooner.

8:11:47

So this slow stretch will be not as

8:11:50

painful.

8:11:51

Optimize, read the data, kill what's

8:11:53

losing, scale what's winning. just

8:11:55

optimize the ads and actually scale them

8:11:56

up and then retaining them. So, keeping

8:11:58

them paying for months and years. So,

8:12:00

like this is the typical timeline of a

8:12:01

client. And the cycle that this exists

8:12:04

within is you get attention, you get

8:12:07

leads for them, they have impeccable

8:12:10

speed to lead.

8:12:12

The leads will book, show, and close.

8:12:15

So, you're going to run high performing

8:12:16

ads that get attention of the client's

8:12:18

local area to get them, you know, people

8:12:20

interested in their services. someone

8:12:22

will fill out the form from the ad and

8:12:24

this does not mean anything has happened

8:12:26

yet. Just because they're getting a lead

8:12:27

that is not good or that doesn't really

8:12:30

mean anything yet. Speed to lead is

8:12:33

probably the biggest most important

8:12:35

part. And I don't have, you know, a part

8:12:37

of the module about speed to lead

8:12:39

because I the way I have it set up is

8:12:41

most companies I'm working with are big

8:12:43

enough where they have like their own

8:12:44

sales teams. And because of that,

8:12:46

they're already pretty versed and well

8:12:48

versed on speed to lead, right? they

8:12:49

already if they're doing like three to

8:12:50

five million a year oftent times these

8:12:53

guys will be they'll be pretty quick to

8:12:56

respond to leads and call leads up but

8:12:59

the lead any lead that they get must be

8:13:03

contacted within 5 minutes

8:13:06

this will make or break everything okay

8:13:07

if you have amazing service delivery

8:13:09

amazing you know retention amazing

8:13:11

client success like all of it's good but

8:13:13

speed to lead's bad you won't get good

8:13:15

results okay I'm not sure the exact math

8:13:18

math on this about like how important it

8:13:20

is, but like I can even look it up.

8:13:28

Yeah,

8:13:30

78% of B2B and B TOC customers buy from

8:13:32

the vendor that responds first.

8:13:35

That is the power of speed to lead. Our

8:13:37

automations already send messages to

8:13:39

them first, but the faster that the

8:13:42

company can call, the better the results

8:13:44

are. So, you need to make sure that this

8:13:45

is dialed in. Okay? like it's got to be

8:13:49

impeccable. So, confirm it on their end.

8:13:51

I mean, they probably have a team to

8:13:53

deal with this and a sales team. If not,

8:13:54

the owner is going to be calling your

8:13:55

leads at the beginning. Um, and you need

8:13:57

to have them call through the platform.

8:13:59

So, we can actually see how fast their

8:14:00

speed to lead is. And there is ways also

8:14:02

we can automatically track speed to lead

8:14:05

booked. So, the leads will turn into

8:14:07

booked appointments and they agree to an

8:14:08

appointment and it lands on their

8:14:09

calendar. Shown, the appointment

8:14:12

actually happens. The prospect shows up

8:14:13

and then close. That's when the client

8:14:15

actually makes money off of our

8:14:16

services, right? Getting a company a

8:14:18

bunch of leads doesn't matter. Okay?

8:14:20

Getting even a company a bunch of booked

8:14:22

appointments doesn't matter. But getting

8:14:25

a company shown appointments, that's

8:14:28

what matters. Okay? Keep in mind, every

8:14:31

system that you build, every automation,

8:14:33

every check-in exists purely just to

8:14:35

push people through this cycle and stop

8:14:38

people from leaking out of it. When

8:14:40

something feels confusing later or like

8:14:42

you're not sure whether or not you

8:14:43

should add this to your service, just

8:14:45

ask [snorts] what part of this process

8:14:47

it helps. And there's always an answer.

8:14:49

Just think of this like a pipeline of

8:14:51

like water flowing down a pipe. And

8:14:53

there will be natural leaks at each

8:14:55

step. And the me the least amount of

8:14:57

leaks you can have, the better your

8:14:58

service is going to be. And that

8:14:59

optimization looks like having better

8:15:00

ads, having better landing page, having

8:15:04

better you know speed to lead. So just

8:15:06

calling having the client call faster or

8:15:08

reach out faster. um having a higher

8:15:11

converting booking page, having a better

8:15:13

show up process, and then them having a

8:15:15

better sales process, right? All we can

8:15:17

control is everything here. We can't

8:15:20

control down here. Um

8:15:23

this is even a little bit out of our

8:15:24

control if we have uh we don't have like

8:15:27

people to call their clients leads for

8:15:28

them, which most companies actually in

8:15:30

home improvement don't want that,

8:15:32

believe it or not. So that's why I

8:15:33

actually like got rid of all the people

8:15:34

that I had to call my clients leads is

8:15:37

because most companies that are bigger

8:15:38

already have these systems as like

8:15:39

dialed in in place and they don't want

8:15:41

to have some outsider try to do you know

8:15:44

lead follow-up when they already have a

8:15:45

working system. So fulfillment versus

8:15:49

the sale. Keep in mind that selling the

8:15:51

client and fulfilling for the client are

8:15:52

two completely different types of jobs

8:15:54

for you and skills that you have to

8:15:56

learn as well. The sale is just getting

8:15:58

them to say yes. Fulfillment is

8:15:59

everything after building a service,

8:16:01

getting it live, and turning leads into

8:16:02

shown appointments that they pay for.

8:16:05

Most people are nervous about

8:16:06

fulfillment because they've never

8:16:08

actually seen it live in front of you,

8:16:10

you know, and you don't know if it's

8:16:11

like real and how well it actually works

8:16:13

because you haven't like actually been

8:16:14

in a client relationship if you haven't

8:16:15

had clients yet. But you will see the

8:16:18

full picture in this program. You will

8:16:19

see it built out live as well as the

8:16:20

results from a winning campaign, etc.

8:16:23

Um, but here's the truth that should

8:16:25

calm you down. Fulfillment is very

8:16:27

repeatable. Okay? It's way more

8:16:28

repeatable than the sale. The sale

8:16:30

changes with every prospect. There's

8:16:31

different kinds of people you're selling

8:16:32

to and everything like that. Fulfillment

8:16:34

is pretty much the same every single

8:16:35

time, okay? Because we're going to be

8:16:37

running the ads on our own accounts, our

8:16:38

own pages. There's no logging into their

8:16:40

Facebook, no waiting on an ad account to

8:16:42

warm up, no permiss permission mess.

8:16:44

Like, you control all of it. And that's

8:16:46

why you can get a result like a client

8:16:47

fully live in under 30 minutes and get

8:16:49

them amazing results.

8:16:52

Just remember that like you're not

8:16:53

having to learn a hundred different

8:16:55

things. All you're doing is learning to

8:16:58

be able to perfect one system and then

8:17:00

just repeating it over and over and over

8:17:01

again for all your clients. Obviously,

8:17:04

like some stuff will vary client to

8:17:06

client, you know, like not all clients

8:17:08

going to be running the same ads, same

8:17:10

offer prices, same ad offers, same

8:17:12

creative, like things are going to vary.

8:17:15

Like things are going to vary per

8:17:17

client, but the amount of variation is

8:17:20

pretty small. So that like we're

8:17:22

basically just building out the same

8:17:23

service every time for each client.

8:17:25

the two tracks. So when you build this

8:17:28

stuff out, two things will happen at the

8:17:31

same time and you have to manage both,

8:17:34

your track and their track. So behind

8:17:36

the scenes, you have the actual build,

8:17:38

you have the sub account build out, you

8:17:39

have the automations, the creative, the

8:17:41

funnel, the campaign. Um, this is all

8:17:44

quiet and invisible to them and takes

8:17:45

around 30 to 60 minutes of work once you

8:17:47

have it dialed in and actually actually

8:17:49

like know what you're doing. Um, if you

8:17:53

only do this and only build this up

8:17:54

behind the scenes, like yes, they will

8:17:56

get decent results, but they won't be

8:17:58

happy. Okay? So, you need to understand

8:18:01

that this is like a two-part system. The

8:18:03

second part is their track and this is

8:18:05

what the client actually feels and

8:18:07

experiences.

8:18:08

So, the the experience through updates,

8:18:10

voice notes, proof of work photos, like

8:18:13

texting them, talking to them, calling

8:18:15

them, they need to feel as if someone

8:18:18

smart is working on it.

8:18:20

And this stuff takes minimal time every

8:18:21

single day, but it requires lots of

8:18:23

consistency.

8:18:25

You know, I think a lot of people lose

8:18:27

clients over time by not consistently

8:18:30

reaching out to them and like making

8:18:32

sure that they actually have a good

8:18:33

experience because if you only do this,

8:18:36

you'll get a happy client, but you won't

8:18:38

get much results, right? And you need

8:18:39

both of these to make this work. The

8:18:41

client cannot see your work. They have

8:18:42

no idea really how hard you work unless

8:18:45

you show them. So, pretty much the rule

8:18:47

from day one is just make the invisible

8:18:49

work visible. Whether that's a photo of

8:18:51

your screen open on their campaign or

8:18:53

like uh a voice note of you working and

8:18:55

so they can hear your voice, a video of

8:18:57

you breaking something down. Keep in

8:18:58

mind that these two tracks happen at

8:19:00

once and you need to be good at both of

8:19:02

them. Just one isn't enough. What

8:19:03

onboarding collects, read this first.

8:19:05

So, every live setup/building video

8:19:07

after this, because we have a lot of

8:19:08

live videos of me building things, they

8:19:10

all assume that you already have certain

8:19:12

things from your client. You want to

8:19:14

collect all of it on an onboarding form

8:19:16

and an onboarding call, which I will

8:19:18

explain very very soon. So, if you have

8:19:20

any questions about this, see the

8:19:21

onboarding and launch video, which is

8:19:23

the one right after this. Here's the

8:19:24

information you need from your clients.

8:19:26

You need to know where to send the lead

8:19:28

and appointment notifications, the

8:19:30

service area, so location, mile radius,

8:19:33

uh the numbers, so like what the average

8:19:35

ticket sizes for them, their crew

8:19:37

capacity, their target demographic, what

8:19:38

type of jobs they're looking for, their

8:19:41

legal name, address, website, social

8:19:42

hours, when they actually want to get

8:19:44

appointments, calendar access, connected

8:19:47

live on the call, you know, a calendar

8:19:48

integration, assets, so photos of them

8:19:50

on the job optionally, um pictures of

8:19:52

their jobs in the past, and then also

8:19:54

the people who's going to like the

8:19:56

person who's in charge of contacting no

8:19:57

leads. These are all information like

8:19:59

things that you're going to have to get

8:20:00

from your client before you can actually

8:20:01

build the stuff out. But I'll explain

8:20:02

that in the next video. I just want to

8:20:03

prepare you for that. And um yeah, I

8:20:06

hope you enjoy this module. It's really

8:20:07

really strong, really powerful, probably

8:20:09

the best I've ever seen personally in

8:20:11

the market. Um and it's allowed me to

8:20:14

have clients that have paid me well over

8:20:16

$50,000 in profit over their lifetime.

8:20:18

So, it works well. Um just follow the

8:20:22

stuff. Think for yourself. Don't follow

8:20:24

it blindly. And um

8:20:28

yeah, hope you enjoy. Hey everyone, it's

8:20:29

Owen and welcome to onboarding and

8:20:31

launch. So once a client has agreed to

8:20:34

go with you, the client-f facing

8:20:35

onboarding has to be seamless. That's

8:20:36

what this video is about, the client-f

8:20:38

facing onboarding.

8:20:40

That is obviously the whole point of

8:20:41

running ads on our own accounts and our

8:20:42

own pages because we're not logging into

8:20:44

their Facebook. We're not dealing with

8:20:45

all that BS. We're not having to get

8:20:47

permissions. We're not waiting for their

8:20:49

ad account to warm up or the pixel to

8:20:51

get better. We control all of it and

8:20:53

it's already set up. And that's why we

8:20:55

can get a client fully set up in live

8:20:56

under 30 minutes without, you know, the

8:20:57

mess most agencies have to put people

8:20:59

through. So, one onboarding call does

8:21:02

everything that we need to do pretty

8:21:04

well. Um, there isn't really that much,

8:21:07

I'll be honest, but the main things are,

8:21:09

you know, setting up an agreement,

8:21:10

setting up go high level, getting them

8:21:11

integrated, and then a couple days

8:21:13

later, they will wake up to leads and

8:21:15

appointments and think you're a wizard.

8:21:16

And this has happened for pretty much

8:21:18

all of my clients. I mean, I just had a

8:21:19

client sign with me literally two days

8:21:21

ago, launched their ads yesterday, and

8:21:23

they already got a show an appointment.

8:21:24

So, that's the power of having your

8:21:27

systems be native and just really

8:21:29

nailing this whole onboarding process

8:21:31

and launch process. So, the second the

8:21:33

payment goes through, everything starts.

8:21:35

There's no dead time between when they

8:21:37

say yes and the onboarding because the

8:21:38

dead time is where people start second

8:21:40

guessing whether or not they just like,

8:21:41

you know, the buyer remorse sets in and

8:21:43

they second guess what they just paid

8:21:44

for. 80% or more of that buyers remorse

8:21:47

happens within the first 24 hours of

8:21:49

buying. So um

8:21:52

if you can you want to get wins as fast

8:21:55

as possible. So we can automate this

8:21:56

process to speed it up. So to collect

8:21:58

payment all you have to do and get card

8:21:59

on file is just send the payment link in

8:22:00

the meeting chat right there on the call

8:22:02

and let them fill it out. Um the most

8:22:04

important thing here that matters is

8:22:07

turning on save payment details for

8:22:09

future use or if it's [ __ ] just asking me

8:22:11

AI to create a payment link for you. So,

8:22:13

the way that this actually works is if I

8:22:15

go into [ __ ] um and click on this little

8:22:18

AI bot right here, I can ask make me a

8:22:22

payment link

8:22:23

for I don't know 3K

8:22:26

um which saves payment details for

8:22:30

future use for the product Homewise

8:22:35

and has a redirect link

8:22:38

to homewiseervices.comwelcome.

8:22:43

You can ask it this and it will

8:22:44

literally do it for you. Okay, it'll

8:22:46

take like a minute, but you'll have a

8:22:48

payment link for however much you want.

8:22:49

You can also do custom payment plans

8:22:51

with this AI as well. Like it's very

8:22:52

powerful. So that's how I would go about

8:22:54

doing it. Okay, that save card is what

8:22:57

lets you bill per result later. So once

8:22:59

they actually bill, you can just, you

8:23:01

know, charge them pay per result,

8:23:02

whatever it is through [ __ ] You can just

8:23:04

charge the customer. Um once you go to

8:23:06

dashboard and go to customers, you can

8:23:07

actually just click on a customer and

8:23:08

manually charge them with a saved

8:23:10

payment like you know payment

8:23:11

information on file. Um you can automate

8:23:15

this process of you know doing paper

8:23:17

results. I would recommend just once a

8:23:19

week though just doing it manually. I've

8:23:21

done that for years for clients and

8:23:22

every Friday so tomorrow I just go

8:23:24

through and charge all my clients and

8:23:26

that's what I would recommend you do

8:23:27

because one it's enjoyable and two it

8:23:29

makes sure that there's no errors and

8:23:31

that you do it correctly because

8:23:33

sometimes if you know the the first you

8:23:34

know the first time that they see a bill

8:23:36

from you that they don't recognize

8:23:37

that's incorrect that is when they start

8:23:40

thinking oh my god is this guy like a

8:23:42

scam or what what's wrong like why is

8:23:44

why am I getting charged for things I

8:23:45

didn't pay for and things just you know

8:23:48

go off the rails So, I would recommend

8:23:51

just doing it manually through here um

8:23:52

through [ __ ] or through something like

8:23:54

this. And um

8:23:56

yeah, so it just made a payment link

8:23:58

right here for the product and basically

8:24:00

they can fill it out, save the payment

8:24:02

details on file. Um and yeah, so that's

8:24:07

how you can make payment links and send

8:24:08

them. Um if they need financing, Stripe,

8:24:11

CLA, um there's a lot of different kinds

8:24:13

of financing you can have. So like when

8:24:15

they will fill out this checkout link

8:24:16

basically

8:24:18

um you would go through the process fill

8:24:21

out the card information and there would

8:24:23

be some options on here as to like what

8:24:24

financing options you can use. So,

8:24:26

Clara, Afterpay, you can also allow

8:24:28

them. Be like, "Hey, can you allow Clara

8:24:29

and Afterpay?" And it will allow those.

8:24:31

If they're, you know, if you're 18 plus

8:24:33

with a 650 plus credit score, um, they

8:24:36

can basically type in a card

8:24:37

information, a credit card in there and

8:24:39

finance it and pay like $300 a month, 0%

8:24:43

APR for a while. So, it means there's no

8:24:45

interest. Um, but you get there's a fee

8:24:48

for you, right? All right. So, if you

8:24:49

collect like $1,000, let's say, you're

8:24:51

probably going to collect actually like

8:24:52

$830 because of the fee um for using

8:24:56

that, but you collect the whole amount

8:24:57

up front, right? So, if they finance

8:24:58

like a $4,000 PIFF and they pay $500 a

8:25:02

month for a certain amount of months, if

8:25:03

they don't pay it, it messes up their

8:25:05

credit score and you collect the full

8:25:06

amount at, you know, like the pay in

8:25:08

full. Um, but you collect less because

8:25:10

of the fee that the financing provider

8:25:13

will take. So, the best payment

8:25:16

processors are by far [ __ ] Stripe fan

8:25:18

bases. I recommend [ __ ] to be honest, but

8:25:19

I do have the most cash collected

8:25:21

personally on Stripe over the lifetime,

8:25:23

but they don't favor the agency in

8:25:24

disputes or the agency at all. And they

8:25:27

won't hesitate to shut your account down

8:25:29

as well. Like, if there is just like a

8:25:30

little bit of disputes, um, they'll shut

8:25:32

your account down. So, I recommend [ __ ]

8:25:34

It's just a much better platform, much

8:25:36

better for like what we're trying to do

8:25:37

here. And, um, this also is really

8:25:40

helpful with the AI and everything.

8:25:43

It's just much more reliable in my

8:25:45

opinion. They give you alerts as well as

8:25:46

like if impending disputes are, you

8:25:49

know, are to happen, it'll give you

8:25:50

alerts. So, [ __ ] is by far the best. And

8:25:54

if you do use Stripe though, however,

8:25:55

keep in mind that your Stripe account

8:25:57

health is based on the percentage of

8:26:00

disputes to successful purchases. So,

8:26:04

what that means is let's say you have a

8:26:05

thousand successful purchases and one

8:26:07

dispute. That means your account is very

8:26:09

healthy, right? It's very low percentage

8:26:10

of disputes. Um,

8:26:13

so what you can do to increase the

8:26:15

amount of successful payments you have

8:26:17

because the actual amount of the payment

8:26:18

doesn't matter. So if you're catching my

8:26:20

drift, you can have a payment link on

8:26:23

Stripe that's recurring every single

8:26:25

day. That's $1. And you could buy it

8:26:27

twice yourself and then get two

8:26:30

successful payments into Stripe every

8:26:31

single day. And every year that's like

8:26:34

700 successful payments and that will

8:26:36

make it so your account is pretty much

8:26:37

bulletproof in Stripe. So if you don't

8:26:39

have that set up, get that set up. So,

8:26:41

in terms of the agreement, it's very

8:26:43

important that you have an agreement

8:26:44

with clients to protect each other. It's

8:26:45

just a simple PDF template that you can

8:26:47

upload and go high level under payments,

8:26:48

documents, and contracts. You'll just

8:26:50

pick it and add it to go high level. So,

8:26:52

I'm going to go ahead and show you how

8:26:53

to do that right now. I'm just going to

8:26:56

use a an agency account. It's just fine.

8:27:00

So, if you go to payments and you go to

8:27:03

documents and contracts, you can click

8:27:04

templates and you can basically go based

8:27:06

off whatever model you're using. Um, or

8:27:08

you can just ask Claude to make a new

8:27:10

one. Here is the template. So, it

8:27:12

basically has the fields that you have

8:27:14

to complete. Um, all the ones that are

8:27:17

in bold there and all this. So, once

8:27:19

this is all complete and filled in, then

8:27:21

you're pretty much good to go there.

8:27:22

When you want to add your signature as

8:27:24

well at the bottom, um, what I would

8:27:25

recommend do because you have the

8:27:27

signature on behalf of the customer. So,

8:27:28

you're going to fill these fields in

8:27:30

with go high level. And then for you on

8:27:32

behalf of supplier legal name, for me,

8:27:34

it would be own agency LLC.

8:27:37

the signature. What I would recommend

8:27:38

you do is just go ahead and go to insert

8:27:40

and go to drawing

8:27:43

new and then do the freehand which is

8:27:45

the scribble and then just just do like

8:27:47

a good old signature something like

8:27:50

that. Um go ahead and just do that one

8:27:52

more time or whatever it is, right? And

8:27:55

you can make that small and that's how

8:27:58

you would put your own signature in

8:27:59

there as well. And then also I'd

8:28:00

recommend just making it a little bit

8:28:01

thicker as well just so it can be seen

8:28:03

better. Perfect. So that's how you would

8:28:05

add yours. Um, and obviously you need to

8:28:07

fill out all this information that's at

8:28:08

the top here. But once that's done and

8:28:10

you can remove this page just like that,

8:28:13

then you have the whole agreement and it

8:28:15

should be set to go and ready based on

8:28:16

your offering. Make sure to read it

8:28:17

through and have Claude check it. Then

8:28:18

you would just download it as a PDF. So

8:28:21

for example, let's say we're doing that

8:28:22

and this is all proper information. It

8:28:24

should already be filled out. We just

8:28:25

download as a PDF. And what we can do is

8:28:28

go into go high level, add new and

8:28:30

documents and contracts. And this would

8:28:31

be in your agency level. Upload an

8:28:33

existing PDF. um the one that we just

8:28:35

downloaded

8:28:36

just now and we just need to simply fill

8:28:40

in the gaps. So, it's going to process

8:28:43

and then we can go through and fill in

8:28:45

all the gaps and put some check marks

8:28:47

and then we'll just be able to send it

8:28:48

to to contacts and go basically. Uh so,

8:28:51

the way this is going to look is date of

8:28:53

the agreement we want to simply just put

8:28:55

date.

8:28:59

Okay. And then the customer, this is

8:29:00

also information they're going to have

8:29:01

to fill out. So for business name you

8:29:04

want to do um not initials you want to

8:29:06

do just text

8:29:09

um

8:29:11

text field and then you can just do

8:29:13

enter value. You can do business name.

8:29:18

Perfect.

8:29:20

Copy it. And then you can do full name.

8:29:23

And you can even do address which isn't

8:29:25

required to be honest but it definitely

8:29:26

helps.

8:29:30

And so those are good. And then at the

8:29:31

bottom of the agreement as well, the

8:29:33

last one is going to be this this one

8:29:34

right here. So you could have the

8:29:36

customer's signature.

8:29:41

Once again, the customer's full name.

8:29:47

And then once again, the date.

8:29:50

And in addition to that, you would have

8:29:51

your signature here. You'd have your

8:29:52

name here. And then in the date, just

8:29:54

put um once again another date fill. So

8:29:57

they have to fill in all these boxes to

8:29:58

basically sign the agreement. So you

8:30:00

could save that and then when you want

8:30:02

to use it, you can add it to an

8:30:04

automation or you can click use template

8:30:06

and all you have to do is select a

8:30:07

contact to send it to and it will send

8:30:09

an SMS and an email to them. So you can

8:30:13

basically just choose contact and press

8:30:15

send and it'll send this agreement and

8:30:16

they have to fill out all these boxes

8:30:19

and then you'll have a signed agreement.

8:30:20

So that is how agreements work. Um I

8:30:23

have some examples of ones right here.

8:30:26

Onboarding form. So set up a redirect

8:30:28

link from the payment link to some kind

8:30:29

of postale or onboarding form. Earlier I

8:30:31

mentioned my

8:30:32

homeweiservices.com/welcome.

8:30:34

That is mine right now. It's a simple

8:30:36

page that just has a go highle survey in

8:30:39

here basically that has all this

8:30:40

information. Name, phone number, email.

8:30:42

There are hundreds of agencies. Why

8:30:43

choose us specifically? So I can

8:30:46

actually show you this right here.

8:30:50

So there are hundreds of agencies. Why

8:30:51

choose Owen specifically? Um what were

8:30:53

your biggest hesitations before working

8:30:55

together? And then what are the most

8:30:56

valuable parts of the services that you

8:30:58

didn't realize were included until the

8:30:59

call? So here's a couple questions. Um

8:31:02

preferred email to receive lead

8:31:03

notifications pre preferred cell phone.

8:31:05

Like you want to get them to fill this

8:31:07

out. Um and then you can also auto send

8:31:09

the agreement. So you could send a

8:31:11

simple automation up inside of go high

8:31:13

level as well. And I can just show you

8:31:15

how this would look. Um let me go to my

8:31:17

home wise one because I think I already

8:31:19

have this set up.

8:31:23

Okay. So basically you go to automations

8:31:26

and what you would do is just create a

8:31:28

new workflow which would be like new

8:31:30

customer or something similar. Yeah, I

8:31:31

have a draft right now and then you'd

8:31:33

have the survey is the post sale form

8:31:35

which is the survey that you know you

8:31:36

have all this information in here which

8:31:38

is this one here. And then once that's

8:31:40

done it sends documents and contracts

8:31:42

and you choose the specific template

8:31:44

that you have from yourself and you send

8:31:47

it through email and SMS. So that way

8:31:49

once they fill out this form and you get

8:31:50

their information and then also sends

8:31:52

them the agreement automatically. So

8:31:54

here are the examples of like what kind

8:31:55

of questions you want to ask. So I can

8:31:57

just walk you through the survey um this

8:31:59

is all important information. Have you

8:32:02

booked a launch call? This should

8:32:03

actually be an onboarding call. Um then

8:32:05

you have a link to actually book that

8:32:06

call with a separate booking calendar

8:32:08

right here. Launch call or onboarding

8:32:10

call, whatever you use. I'm just using

8:32:11

onboarding call. This is a little bit

8:32:12

outdated. Image sharing. So optionally

8:32:15

they can share some images about jobs

8:32:16

and stuff they've done. Past customer

8:32:18

list. I usually get that from their

8:32:19

Facebook and website though to be

8:32:20

honest. And then past customer list as

8:32:22

well, like if they have one that you

8:32:23

want to do a review campaign for, then

8:32:25

they submit it and then they get sent

8:32:26

the um they get sent the document

8:32:28

contract as well. Client communication.

8:32:31

So to effectively communicate with your

8:32:32

clients, you can either use Slack,

8:32:33

iMessage, WhatsApp, any of the above. Um

8:32:36

I personally in the beginning recommend

8:32:37

just using iMessage. Okay? It's so

8:32:39

simple just to write iMessage and write

8:32:41

client in parenthesis. I contact most

8:32:43

people personally in my personal life

8:32:45

and everything else on WhatsApp. So,

8:32:47

whenever I get an iMessage message, it's

8:32:49

either um it's usually from a client. Um

8:32:52

but if you want to simplify things with

8:32:54

better systems, you could always use

8:32:55

Slack. That's like the more scalable

8:32:56

way. You'll just make a channel and

8:32:58

then, you know, call their company and

8:32:59

then invite them as a guest to it. Just

8:33:01

keep in mind though, your ICP because

8:33:03

honestly, like if you're working with

8:33:04

contractors, it's better to use iMessage

8:33:07

or something native like most of them

8:33:09

don't have WhatsApp and most of them

8:33:10

don't have Slack. So, iMessage is

8:33:12

probably going to be the best your best

8:33:13

bet. um because they want they're not

8:33:16

going to respond to you as fast. They're

8:33:17

just not used to it. So, the onboarding

8:33:19

call is the only sit down meeting that

8:33:21

you need before closing them and then

8:33:23

launching them. It's usually about 30

8:33:24

minutes long, 30 minutes to an hour, and

8:33:26

it does two things at once. Get them

8:33:27

fully set up and resell them so that

8:33:29

they're way more excited to work with

8:33:31

you than they were when they paid. Do

8:33:33

this on Zoom so you can have them screen

8:33:35

share and take over their screen for the

8:33:36

calendar integration stuff. And just

8:33:39

make sure also that they filled out the

8:33:40

onboarding form before the call and sign

8:33:42

the agreement. If not, you can go ahead

8:33:44

and walk through the agreement. That's

8:33:45

the first part of the call. Um, just be

8:33:48

sure to invite the person as well that's

8:33:50

in charge of contacting the leads. So,

8:33:52

if it's like a head of sales or whatever

8:33:53

it is, here's a rough onboarding script

8:33:55

that you can use. Um, so introduce

8:33:58

yourself, you know, build the client

8:34:01

profile, lay out the pathway to achieve

8:34:03

their goals. So, this is you pitching

8:34:04

them again pretty much. Um because keep

8:34:06

in mind every single call that you have,

8:34:08

whether it's an onboarding call or a

8:34:09

launch call or client, you know,

8:34:10

follow-up call, whatever it is, it's

8:34:12

like your job is to sell them again. So,

8:34:16

confirm the agreement. So, if they

8:34:17

haven't signed it, then confirm it. Walk

8:34:19

them through it and make sure that they

8:34:20

sign it and then set them up on go high

8:34:23

level. So, here are the steps. Log them

8:34:24

into it um on their screen. Connect

8:34:26

their Google calendar. Confirm where

8:34:28

leads go. Make sure all that's good. And

8:34:30

then confirm like the service area and

8:34:31

zip, starting price, average ticket

8:34:32

size, target demographic, group

8:34:34

capacity, all the stuff that you should

8:34:36

have had with your your customer

8:34:37

profile. Just confirm all that stuff.

8:34:39

Number five is show them what they

8:34:41

actually do. So you want to explain to

8:34:43

them how to have the best speed to lead

8:34:45

possible, how to contact leads, how to

8:34:47

work, go high level, pipeline

8:34:48

management, opportunity management, all

8:34:49

that stuff. It's very important that

8:34:52

they understand how to use it. You can

8:34:54

give them a rule as well of like when to

8:34:55

log on. Optionally, you can ask for some

8:34:57

content or marketing resources that they

8:34:59

have that they want to use in the ads.

8:35:01

Number seven is reselling them. This is

8:35:03

probably the most important part of the

8:35:04

entire call. Um, everything up to here

8:35:07

was getting them excited, you know, and

8:35:10

getting them set up. This is where you

8:35:12

actually lock them in. Okay, you sold

8:35:14

them once, now sell them again. Except

8:35:16

this time, you're selling the timeline

8:35:19

and the certainty that they'll get good

8:35:20

results so they don't panic and churn.

8:35:24

So, show proof. Pull up real current

8:35:26

client results live at the screen. Um,

8:35:29

this is a client that we onboarded a few

8:35:30

weeks back. Here's what's happened.

8:35:32

Paint a realistic picture as well. So,

8:35:34

based on your area and your price point.

8:35:36

Um, here's what I expect.

8:35:39

Just make sure you know that you set

8:35:41

realistic expectations.

8:35:43

If it does start slow, here's exactly

8:35:44

what we can do. Google review campaign,

8:35:46

Google My Business, new website,

8:35:48

whatever it is. The whole point is like

8:35:50

by the time they hang up on this

8:35:52

onboarding call, they've got a really

8:35:54

crystal clear picture of what's going to

8:35:56

happen. They know the best case. They

8:35:58

know the worst case. And they know that

8:36:00

you've already thought through what

8:36:02

happens if it's slow. We want to just

8:36:05

kind of minimize the amount of panic

8:36:06

messages that we get. Is this even

8:36:08

working? Because they'll question you in

8:36:10

the beginning, right? But a client who

8:36:13

knows, you know, what to expect doesn't

8:36:14

churn, especially not as fast. Set the

8:36:17

next touch points. So, introduce them to

8:36:19

the referral program um as well. You

8:36:22

want to bring this up every single time

8:36:23

you talk to them check-in call-wise.

8:36:24

Like every two weeks, mention the

8:36:26

referral program. You could send like

8:36:28

500 to 1K to a current client of yours

8:36:30

if they refer you to another company and

8:36:32

that company pays. Um

8:36:35

but yeah, set the next touch points in

8:36:37

the onboarding call. Make sure you have

8:36:38

the bi-weekly call, the next one

8:36:40

scheduled out, one two weeks out, one

8:36:42

four weeks out. skipping by weekly calls

8:36:45

is probably one of the biggest reason

8:36:46

why companies turn. So do not do that.

8:36:50

Number nine, send them off pumped. So

8:36:52

set expectations for the build and um

8:36:54

end on proof again between now and going

8:36:56

live might feel a little quiet. We're

8:36:58

going to send some frequent updates but

8:36:59

no results for a bit. I can't I can't

8:37:01

get you 100 jobs overnight. Um and yes,

8:37:04

we have a messaging framework as well.

8:37:05

Like here is the matching framework that

8:37:07

you can use um as well. Right here,

8:37:10

right under this. Um

8:37:15

yeah, let's see here.

8:37:18

If you ever wonder where we're at,

8:37:19

message me. I hear back as fast as I

8:37:21

can. I'll drop updates as well. I'd be

8:37:23

surprised if you get an appointment in

8:37:24

the first three to five days. Be honest.

8:37:26

This line is crucial because if you say

8:37:28

this, you'd be like, "Oh, I I doubt

8:37:30

we'll get appointments this fast." and

8:37:32

then they get an appointment, they're

8:37:34

going to be thrilled.

8:37:36

And I can give you an example about like

8:37:38

how this daily messaging framework works

8:37:40

with one of my active clients, but this

8:37:42

is the experience that a client feels in

8:37:43

the first couple days. The first seven

8:37:45

days matters so much more than the

8:37:47

actual early results. It's really

8:37:49

important about communication, okay?

8:37:50

That's the biggest thing. So, send voice

8:37:52

notes or pictures of you working or

8:37:54

videos of you working or videos of you

8:37:55

explaining stuff. So, here's an example

8:37:57

messaging sequence of something that

8:37:58

I've done. When they go live, what you

8:38:00

want to say. um celebrating all the

8:38:03

results. That's very important as well.

8:38:05

You want to celebrate things

8:38:08

first booking, review request, if

8:38:10

they're under reporting, get ahead of

8:38:11

it, etc. So, that's how you do the

8:38:12

messaging framework and the onboarding

8:38:14

call. Um there is going to be a live

8:38:16

onboarding call now. Um it's either

8:38:18

under this video that you can watch

8:38:20

separately or it's going to be a part of

8:38:22

this video. Either or you can watch

8:38:24

that. Um and let me just show you as

8:38:27

well how this actually looks for your

8:38:29

client.

8:38:31

Hey, it's Owen. Um, basically I sent him

8:38:34

a picture day one. So I signed him on

8:38:36

Monday. I said, "What's up?" Tuesday I

8:38:39

sent a picture working on finalizing the

8:38:40

CRM. He said, "Okay, great." Next day,

8:38:43

picture of working on ads. Okay, sounds

8:38:46

good. A video breakdown of what I built

8:38:48

for them. Looks good. Got them more

8:38:50

excited. And the day after launching

8:38:53

ads, which was yesterday, Christina

8:38:55

called from the office. Appointment is

8:38:56

confirmed. I'll running it myself, so

8:38:58

I'll get you feedback immediately. No

8:39:00

worries, that was fast. We'll iron out

8:39:02

the specifics today. Are you getting

8:39:03

some faith in Facebook now? They

8:39:05

answered, confirmed tomorrow morning.

8:39:06

So, so far so good. Great. This is much

8:39:08

faster than I was expecting. And then I

8:39:10

gave them some more insights on how to

8:39:11

see more information about the leads.

8:39:12

So, it's like this is the type of client

8:39:14

communication that you want to have,

8:39:17

right? Constant communication. Um,

8:39:20

especially handheld handholding them in

8:39:22

the beginning just to make sure they

8:39:23

understand like how to actually run the

8:39:24

system and get the best results off of

8:39:26

it. But if you don't do some kind of

8:39:28

similar messaging sequence when you sign

8:39:29

a client, then you're going to have a

8:39:31

much harder time keeping them. Okay? So,

8:39:32

I'd recommend using this exact messaging

8:39:34

sequence, and that was a live example of

8:39:36

me doing that. So, I hope you enjoyed

8:39:37

this video. Um, feel free to watch the

8:39:39

actual live onboarding call to see like

8:39:40

how I got the information from them and

8:39:41

how it actually went. And, um, yeah,

8:39:45

hope you enjoyed and we'll talk soon.

8:39:46

Hey everyone, it's Owen Rensland and

8:39:48

welcome to GoH High Leup. This is going

8:39:50

to be a breakdown and live build for a

8:39:52

real client of mine that I just signed

8:39:53

for the agency. Um, and I'm basically

8:39:56

just going to show you like how to do

8:39:57

this from start to finish as if you were

8:39:59

from scratch. Now, first things first

8:40:02

that you need to understand is the we

8:40:03

will have one sub account for every

8:40:05

single one of our clients that we have.

8:40:06

And the reason for that is because we

8:40:07

want to send direct automations to the

8:40:09

companies as well as have the company be

8:40:11

able to contact leads through the gole

8:40:13

platform so the phone number integrates

8:40:14

properly and we can actually track what

8:40:15

goes on. Now, this is going to be a

8:40:18

shorter video because there isn't

8:40:19

actually too much to this process, but I

8:40:21

do want to make sure you understand it

8:40:22

in full. Now, this is a sub account that

8:40:25

I have just made for a new client of

8:40:26

mine. I called it their business name.

8:40:28

And basically, the first thing you want

8:40:30

to do is go ahead and have a sub account

8:40:33

that's pre-atp verified. So, if you

8:40:37

haven't yet already, go to 1.32 in the

8:40:40

program, the ATP verification video, and

8:40:42

get verified through Twilio. And once

8:40:44

you do that, you can basically remove

8:40:46

lead connector from a go highle account

8:40:48

from an already verified campaign and

8:40:50

pre-verify all of your sub accounts on

8:40:52

the go high level support call. You can

8:40:54

just be like, "Hey, can you do this for

8:40:55

all these sub accounts?" And then just

8:40:56

buy like 10 numbers on Twilio and then

8:40:58

apply each one to each sub account. I

8:41:00

believe that this case, this client

8:41:02

right here is just a normal ATP verified

8:41:05

number. Yeah, just normal one. It

8:41:06

doesn't really matter. As long as the

8:41:08

sub account is HP verified, that's all

8:41:09

that matters. Make sure they're

8:41:10

preverified. And to do that, once again,

8:41:12

use 1.32 the video with the Twilio

8:41:14

method and your account will be

8:41:16

preverified. Okay, it's very important

8:41:18

that you start off with this so you

8:41:19

don't have to wait and there'll be a

8:41:20

delay between launch um between the

8:41:23

onboarding call and the launch just

8:41:24

because of HP verification. There should

8:41:25

never be a delay because of that. So

8:41:27

this account is verified, so it's good

8:41:29

to go. The next thing you need to worry

8:41:30

about is the snapshot. Now I have a

8:41:32

brand new snapshot for you that has

8:41:33

everything like the best of everything

8:41:35

in it. And this account already has it

8:41:38

um in there and you'll know that by the

8:41:39

automation section. and it'll show, you

8:41:41

know, all these four folders right here.

8:41:43

But to add the snapshot to your account,

8:41:46

what you want to do is go into the link

8:41:48

in the description of this video in the

8:41:50

resource and it should say client

8:41:51

snapshot. So, what you want to do is

8:41:53

open it up. Just open up the link and

8:41:56

what it'll have you do is click import

8:41:58

now. So, let's let this load and you'll

8:42:01

basically sign in to your go highle

8:42:03

account. So, if I just go ahead and do

8:42:04

that now,

8:42:07

it's probably going to have me verify my

8:42:08

phone number. Maybe not. Yep. So we will

8:42:11

import the client snapshot and yes

8:42:13

select yes import now. Then after you

8:42:16

import it you need to go to the agency

8:42:18

level inside of go high level just like

8:42:19

this. Go to sub accounts find the sub

8:42:22

account that you want to apply to and

8:42:23

click manage. So I have some like test

8:42:25

client accounts that are ready here. So

8:42:27

like let's say it's this one that you

8:42:28

want to have it set up for. You click

8:42:30

manage client. You click actions load

8:42:32

snapshot and you choose the one that you

8:42:33

went ahead and just imported. So if you

8:42:36

look up agency link you can find agency

8:42:37

link client snapshot the one that we

8:42:38

just imported. So then you want to

8:42:40

proceed and just push everything, select

8:42:42

all, and just import every single part

8:42:44

of the snapshot. And then if you go back

8:42:46

on to the sub account that you had

8:42:48

before, you will have, and you have to

8:42:50

wait a couple minutes, you'll have the

8:42:51

automations. You should see them here.

8:42:53

You'll have a funnel example. You'll

8:42:56

have two calendars. You should have you

8:42:58

should have a reschedule calendar as

8:43:00

well as a, you know, as a as well as an

8:43:03

estimate calendar as well. Um, I do have

8:43:07

a staff member already on here because I

8:43:09

already attended the onboarding call,

8:43:10

which you'll see in a couple of videos

8:43:12

from now. But just for now, this is just

8:43:14

the setup for go high level. That's all

8:43:16

this video is about. Okay. Everything

8:43:19

that's in this video is the go high

8:43:20

level setup and then everything else

8:43:21

later on the service delivery, which is

8:43:23

the live campaign buildout, you know,

8:43:25

actually connecting the campaign,

8:43:26

building the survey, building the

8:43:27

funnel, all that stuff. That is all in

8:43:30

the video after this. But for now, let's

8:43:32

just go through everything we need to do

8:43:34

to set up go high level. Now that the

8:43:36

snapshot is in the sub account, what we

8:43:38

want to do is go to the calendars first.

8:43:40

So what I like to do for this process is

8:43:42

just from start go from start to finish.

8:43:44

So go through all of these and then go

8:43:47

into settings and then go through all of

8:43:48

these. That's what I like to do. Now to

8:43:52

actually do that, we want to go to

8:43:53

calendars first. We will choose the

8:43:55

first one here, which is reschedule

8:43:56

calendar. And just make sure all the

8:43:59

invitation like information is correct.

8:44:01

Right? Add the client eventually. This

8:44:04

is how you would do it in the onboarding

8:44:05

call which I have explained in a future

8:44:07

video. Uh availability, you know, just

8:44:10

like this. And we basically have this

8:44:11

set based on our client's preference.

8:44:13

You know, all this is already set and

8:44:15

good to go. And the biggest thing is

8:44:17

like looking to see if you have to

8:44:18

change anything niche-wise. Right now,

8:44:20

the sub account is built. It's based on

8:44:22

just general home improvement. That's

8:44:24

why it's free on-site estimates. It's

8:44:25

not like roofing inspection or anything

8:44:27

like that. Schedule relax no pressure

8:44:28

on-site visit. Our specialists will walk

8:44:30

you through your project, evaluate

8:44:32

everything in detail, and make sure you

8:44:32

have the knowledge to make a confident

8:44:33

informed decision for your home. So,

8:44:35

this is for a home improvement

8:44:37

contractor. So, if you have any

8:44:38

different niche, you'll have to change

8:44:39

some of this text specifically, as well

8:44:41

as like the on-site estimate. Um, you'll

8:44:43

add the staff as well eventually once

8:44:44

you go ahead and onboard them. Um, so

8:44:47

all this information is correct. So, the

8:44:49

calendars are good to go. Make sure

8:44:50

they're active and alive and good to go.

8:44:52

You'll actually embed these into the

8:44:53

survey that we build out soon. Um, but

8:44:56

more specifically, calendars seems good.

8:44:58

So contacts, you shouldn't see any past

8:45:00

contacts. We have a test one in here

8:45:02

that I was just testing out. Uh in

8:45:04

addition to that, we have so that's

8:45:06

pretty much going to go opportunities.

8:45:07

We have a basic pipeline that we use and

8:45:09

have our client use. It's called main

8:45:11

pipeline and it's actually, you know,

8:45:13

based on the automations as well. It

8:45:14

works very well. So there's the

8:45:17

pipeline. Nothing needs to change here.

8:45:19

And inside of marketing, really nothing

8:45:21

needs to change here. If you want to see

8:45:22

the email templates that we have that

8:45:24

are built into some of the automations,

8:45:25

you can check them out here. And we do

8:45:27

have double of them right here because

8:45:28

I've imported stuff into the sub account

8:45:30

in the snapshot twice. But um if you

8:45:32

want to check out the actual internal

8:45:33

notifications that come when a new

8:45:35

appointment comes and stuff, you can

8:45:36

check these out here. These are built

8:45:38

into the automations. All of them are

8:45:39

based on either custom values or um you

8:45:42

know custom fields as well. So like for

8:45:45

example the three questions that I have

8:45:47

asking in this um

8:45:50

in this snapshot are like what building

8:45:52

type when do they want the project done

8:45:53

and how are they paying which is like

8:45:55

three typical questions that I've seen

8:45:57

before for service delivery that you ask

8:45:58

on a survey or a lead form whatever it

8:46:00

is. Um, and I have basic Q1, like basic

8:46:03

custom fields mapping for that. But if

8:46:05

you want to change all these, I

8:46:06

recommend it specifically because, for

8:46:07

example, for a decking client that I

8:46:09

just signed. Um, I'm going to go ahead

8:46:11

and update these to the questions that

8:46:12

he actually wants, which I'll do in a

8:46:14

second, but I'm just walking you through

8:46:15

everything now. So, these are the

8:46:17

internal notifications and the email

8:46:19

templates that get sent through the

8:46:20

automations. I know a lot of people

8:46:21

asking like how to actually update those

8:46:22

because they see them in the

8:46:23

automations, but don't know how to

8:46:24

actually change them. Inside of the

8:46:26

automations, here's how this actually

8:46:27

works. when a new lead comes. Basically,

8:46:31

we we currently have it set to when this

8:46:33

survey gets filled out. Now, I'm going

8:46:35

to change this to be a lovable survey.

8:46:38

So, there is going to be a web hook

8:46:40

here, an inbound web hook, and it's

8:46:43

going to be like this. But for now,

8:46:46

until then, the survey is fine. Um,

8:46:48

we'll make sure the trigger is correct

8:46:49

based on whatever funnel you use. If you

8:46:50

use a lead form, then this is going to

8:46:52

be lead form submitted. Uh, or Facebook

8:46:55

be like Facebook lead form submitted.

8:46:57

and you'll choose a specific lead form.

8:46:59

Um, if you use the go high level survey,

8:47:00

then it'll be the survey here that we

8:47:02

have for you. Um, you can update it as

8:47:04

you need or if you use lovable, it'll be

8:47:06

an inbound web hook and you'll be able

8:47:08

to like add the contact field here,

8:47:09

which I'll show you how to do soon. So,

8:47:11

basically what happens in this

8:47:13

automation, the new lead automation, is

8:47:15

um if they're in the appointment booked

8:47:17

automation, then obviously like they're

8:47:19

going to get removed from this one

8:47:20

because they have an appointment booked.

8:47:22

They don't need to get like nurturing.

8:47:24

Um, first it gets added to the new lead

8:47:26

alert, which is basically the

8:47:27

notifications for you and your client.

8:47:29

Email one, uh, which is a thanks for

8:47:31

showing interest, accurate estimate. All

8:47:33

of this is general and specific. So,

8:47:35

there are custom values that you'll need

8:47:36

to fill out when you onboard a new

8:47:37

client. And I'll show you those um, when

8:47:40

I actually go about doing this live, but

8:47:41

I'm just kind of breaking you down once

8:47:42

again like the actual automations. We

8:47:44

have the first SMS message that gets

8:47:46

sent. So, this will have to be updated

8:47:47

if you, you know, are in a different

8:47:48

niche, but keep in mind that this is

8:47:50

general, right? So, got your request.

8:47:52

what's the main project you're looking

8:47:54

to get done. Right? So, that's like a

8:47:56

very gen a very general um question so

8:47:59

that you could probably not even edit

8:48:00

any of this and use it for your niche.

8:48:02

Short-term merger is if they responded

8:48:04

but didn't book or you know you

8:48:05

attempted to contact them which you know

8:48:08

basically got triggered in the one right

8:48:09

before this. Um and this is like you

8:48:12

know you reached out about a project but

8:48:14

I noticed you haven't picked a time for

8:48:15

your free estimate. So this is if they

8:48:17

didn't book yet and the days two through

8:48:19

five lead nurturing, right? I would go

8:48:22

through this, confirm this, make sure

8:48:24

it's correct. We will fill in the custom

8:48:25

values with the the correct information

8:48:27

soon um when I actually live build this

8:48:29

out for a client. But once again, just

8:48:31

walking you through it. And then once

8:48:33

they go through this process of

8:48:34

short-term measure and don't respond,

8:48:36

then they go into the main the you know

8:48:37

the long-term merger and the settings

8:48:39

stops on response for all these, right?

8:48:40

So like if someone if a client's lead

8:48:43

responds to one of these questions or

8:48:44

something like they're going to go ahead

8:48:45

and not get sent a bunch more

8:48:47

automations. Long-term nurture, same

8:48:49

thing. It's just long-term nurture for

8:48:51

all these like cobalt as well. Wanted to

8:48:53

check in still based on custom values

8:48:55

and all this is customized so that it's

8:48:57

general home improvement, right? So you

8:48:58

can use this for pretty much any niche

8:48:59

that you have inspections for and home

8:49:01

estimates. Appointment booked. This is

8:49:03

what happens when they book an

8:49:04

appointment which the appointment status

8:49:06

can be updated specifically by the

8:49:07

on-site estimate calendar. This will

8:49:10

send um the actual data to Meta. So

8:49:13

we'll have to fill out this information

8:49:14

inside of custom values also. And um

8:49:17

basically we will remove them from all

8:49:19

nurture workflows. So the short-term,

8:49:20

medium-term, long-term nurture, all that

8:49:22

stuff. And they booked an appointment.

8:49:24

And then um you know remove the old

8:49:26

appointment if it's a reschedule. And

8:49:29

basically we have the you have new you

8:49:30

have a new appointment that gets sent to

8:49:32

the owner. So the sales rep, which by

8:49:33

the way, we'll have to put in the

8:49:34

correct one for the custom values.

8:49:36

Internal notification. So this is for

8:49:38

your client where the owner gets the

8:49:40

information. So once again, you'll have

8:49:41

to likely update these depending on what

8:49:43

questions you ask in their survey for

8:49:45

their funnel.

8:49:46

um which is super basic. I'll show you

8:49:48

how to do that because I'll do it in

8:49:49

front of you. As well as like notes, um

8:49:53

they've booked an appointment, all that

8:49:54

good stuff. Confirmation email. So, this

8:49:57

is going to be what gets sent to the

8:49:58

actual customer. So, your appointment

8:50:00

has been confirmed. Super basic look.

8:50:02

You can even change color schemes if you

8:50:03

want in the templates. And it only gets

8:50:06

sent if it's between 9:00 a.m. and 9:00

8:50:08

p.m. So, you can actually add this also

8:50:11

um before all this. So then your client

8:50:15

if they only want to get notifications

8:50:16

during a certain time of the day, that's

8:50:18

another thing. Um but yeah, we have just

8:50:20

simple reminders. Your appointment is in

8:50:22

24 hours, it's in one hour, um friendly

8:50:25

reminder that your appointment's in 1

8:50:26

hour. And then importantly here, right

8:50:28

after one hour after the appointment,

8:50:31

your client will get an email that

8:50:32

indicates how the appointment actually

8:50:34

went. And I'll show you how to set up a

8:50:36

tracking system whereby you basically

8:50:37

like get the information on all the new

8:50:39

appointments and everything. Keep in

8:50:40

mind, usually when you change this,

8:50:42

click on it and click off of it. it'll

8:50:44

change the from name and from email just

8:50:46

based on what the template is set to. So

8:50:48

keep that in mind. Just make sure

8:50:48

everything's just verify everything,

8:50:50

make sure it's all good. Um, but yeah,

8:50:51

we'll have an autotracking system in the

8:50:53

sixth part of this module that or the

8:50:55

optimization and scaling part of this

8:50:56

module um to make sure that we can bill

8:50:58

for things properly, actually get this

8:51:00

information because like obviously they

8:51:01

filled this out and you have to make it

8:51:03

so they fill it out if you're charging

8:51:05

especially per shown appointment or

8:51:06

whatever. And also we have trigger links

8:51:08

set. So like basically it'll change the

8:51:11

pipeline based on what happened like

8:51:14

what they clicked right. So if they

8:51:17

showed and got an estimate then they

8:51:18

moved to got estimate follow-up. If they

8:51:20

you know no showed then they move to the

8:51:22

no automation right? So it's like we

8:51:24

have all these triggers set up

8:51:25

intentionally. So based on the

8:51:26

appointment we have different

8:51:28

situational things. Appointment

8:51:29

cancelled is a super basic automation.

8:51:31

Um you can go through and check this out

8:51:33

as well. We have appointment no-show.

8:51:35

Appointment rescheduled. So, if they

8:51:36

reschedule, which by the way to

8:51:37

reschedule it's either the appointment

8:51:40

gets rescheduled just gets moved inside

8:51:41

of the calendar or um if they book a new

8:51:44

appointment in the reschedule calendar

8:51:46

because someone wants to reschedule

8:51:47

that's how you do it properly so they

8:51:48

don't get all the notifications again.

8:51:50

Um then that's how that works. What

8:51:54

else?

8:51:55

Got estimate and then close sale. So,

8:51:58

super simple, just adding tags and

8:52:00

keeping it simple. Keep in mind that

8:52:02

like all these don't even need to be

8:52:04

touched. They don't even need to be

8:52:06

changed because they're so um evergreen.

8:52:09

Like you can use these for any home

8:52:10

improving company. As long as it's like

8:52:11

an estimate on like an in onsite

8:52:14

estimate for a homeowner, they'll work.

8:52:16

Okay? There's no roofing specific like

8:52:19

words in here. Like this is all

8:52:21

evergreen. So two is the alert

8:52:23

workflows. So like when they get a new

8:52:25

lead, you can customize this. I have it

8:52:26

so if it's between 9:00 a.m. and 9:00

8:52:28

p.m. then they'll get these new lead

8:52:30

automate like notifications. Um, so you

8:52:33

have a new lead, you have a new lead

8:52:36

just like this. Um, once again, the

8:52:37

information on like what the lead

8:52:39

actually is. And I would recommend

8:52:40

having a link to contact as well. That's

8:52:42

something that I've seen a lot of value

8:52:44

in. And if you want to see how to do

8:52:45

that, um, I can go ahead and pull that

8:52:47

up now. So, if you want to add some kind

8:52:49

of specific direct link to contact, let

8:52:51

me just show you how to do that as well,

8:52:52

just so you have it. and the new lead

8:52:54

alert. Um, for the client, you'll

8:52:57

basically have a link that says, you

8:52:59

know, direct link to contact and then

8:53:02

you'll have a link that looks just like

8:53:04

this. So, this is the working link for

8:53:08

that. Um,

8:53:11

direct link to contact

8:53:14

just like that. And this will be the

8:53:16

direct link that'll go like bring them

8:53:18

to the app and everything. That's just

8:53:20

app.gov.comv2 goal.com/v2

8:53:21

location, location ID, contact details,

8:53:25

um contact ID, etc. So that's how to do

8:53:27

the direct link to contact. Uh so some

8:53:29

people want that. It's very important.

8:53:31

And these will be like the web hooks to

8:53:33

actually set up the tracking sheet and

8:53:35

everything, which we'll talk about

8:53:36

later, but yeah, that's a new lead alert

8:53:38

automation. And then the SMS response

8:53:40

automation. So if the customer replied,

8:53:42

then it removes them from the nurture

8:53:43

workflows as well, just to make sure. We

8:53:45

have stop and response for most of them

8:53:47

turned on. So that usually doesn't

8:53:48

matter but it is helpful just in case.

8:53:50

Uh remove from workflows. So basically

8:53:52

when they need to be removed from all

8:53:54

the nurture workflows and they book an

8:53:55

appointment or something or reschedule

8:53:56

then this has them doing that all right

8:53:58

here. Um that gets triggered sometimes

8:54:02

as well. And then miscellaneous stuff is

8:54:04

like you know after 24 hours move hot

8:54:07

lead to D books plus follow-up. So this

8:54:10

is basically just like pipeline

8:54:11

management. If the lead rescheduled,

8:54:13

it'll basically not like it'll cancel

8:54:15

the old appointment to make sure that

8:54:16

the old appointment doesn't like refire

8:54:18

because sometimes when you move an

8:54:19

appointment and reschedule it, it like

8:54:20

refires the old one and so the

8:54:22

reschedule automations get fired as well

8:54:24

as the old ones. Um, if the lead's

8:54:27

disqualified, add notes. This one um is

8:54:30

optional. Review request is set up so

8:54:32

like after the appointment or after it

8:54:34

closed a couple months after, you could

8:54:35

set the specific time like how long it

8:54:37

waits before it asks for a review. of a

8:54:39

client call gets completed. This one

8:54:41

basically like removes them from the

8:54:44

workflow as well. So if there's like if

8:54:45

your client calls um a lead, then it

8:54:47

removes them from the nurture workflow.

8:54:49

Um spam deletion as well. So if it's any

8:54:53

like the Facebook Messenger stuff, so

8:54:54

like suspended your account is warning

8:54:56

support team fraudulent like all that BS

8:54:58

from Meta, this will delete all that. Um

8:55:01

as well as the lost opportunity remove

8:55:02

workflow. So if it's lost, then it just

8:55:04

removes it. So this is like the

8:55:06

breakdown and like all the automations

8:55:07

that you need to have set up. All of

8:55:08

them are already launched. All of them

8:55:09

are published. There isn't really much

8:55:10

we need to do here to be honest. I just

8:55:12

want to, you know, give you a walk

8:55:13

through and I'll show you like what I

8:55:15

actually do for this client. Um site

8:55:17

section. We have a client funnel

8:55:19

template just for inspiration. It's a

8:55:20

high converting funnel and it's worked

8:55:22

pretty well for a lot of people, but

8:55:23

unfortunately it's not that good. Okay.

8:55:25

Like there's it it loads kind of slow.

8:55:27

The survey is kind of small. Like you

8:55:29

know, not too much information about the

8:55:30

company and the page and you know

8:55:32

ultimately it's a it's a pretty average

8:55:33

funnel. You know, pretty low conversion

8:55:35

rates. Um, but it's a good inspiration

8:55:36

of like what you should be trying to

8:55:38

accomplish and make with a funnel, which

8:55:40

we'll do with lovable and we'll make it

8:55:42

so much higher converting. So, we'll do

8:55:43

that soon um in the next video. But for

8:55:45

now, uh there's a scheduling page as

8:55:47

well with the free on-site estimates or

8:55:49

inspection with the calendar and you can

8:55:51

change the colorways as well. It shows

8:55:53

the location name at the bottom, the

8:55:55

copyright sign as well. um the thank you

8:55:57

page also which is like a customcoded

8:56:00

thank you page which also once again

8:56:02

looks ugly but is just an inspiration of

8:56:04

like what you could do. So um we'll

8:56:06

build all this out a custom landing page

8:56:08

with lovable that's higher converting

8:56:10

than this in the next video. So that's

8:56:13

pretty much everything that you need to

8:56:14

do like walkthrough wise of like what's

8:56:16

going on. Obviously we have um the

8:56:18

appointment booking form that goes with

8:56:20

uh when the client will book an

8:56:22

appointment or the you know the lead of

8:56:24

the client. Super basic. And then we

8:56:26

also have that survey that's in the um

8:56:29

you know landing page right here. So we

8:56:31

have all the custom questions, the

8:56:33

labels as well. Um but let's go ahead

8:56:35

and actually build this out for this

8:56:37

client because that was a good

8:56:38

walkthrough just to kind of like help

8:56:39

you understand what goes on. Um but

8:56:41

here's how to actually

8:56:44

set it up so live. So, for context, um I

8:56:48

have a client of mine [snorts]

8:56:50

and um I'm basically setting this up

8:56:52

live so that we can launch ads um

8:56:54

tonight. Basically, uh first things

8:56:57

first is what we want to do is just

8:56:59

verify everything. Now, like I said, the

8:57:02

calendar calendar section is completely

8:57:04

good to go and there's really not much I

8:57:06

want to do. I do want to check on the

8:57:07

rescheduling link um and the meeting

8:57:09

interval and availability. So, I do have

8:57:11

some information about my specific

8:57:12

client in a doc. I have information

8:57:14

about like when they want to basically

8:57:16

take these appointments and all this

8:57:18

stuff. So, I'm going to go ahead and

8:57:18

pull that up just so I can open it up

8:57:21

and um get information on like their

8:57:23

preferred availability.

8:57:25

So, first things first is they want

8:57:30

10 to 6 on weekdays. So, for the

8:57:32

appointment booking calendar, we have

8:57:34

right now it's set to 8 to 5 for their

8:57:36

booking availability. Let's edit the

8:57:38

schedule to be 10 to 6 on weekdays.

8:57:42

Um

8:57:45

well I believe yeah 10 to 6 on weekdays.

8:57:49

Okay. So we'll copy to all

8:57:52

and then on Sundays we don't want any

8:57:54

bookings. That's what they said. And

8:57:56

then Saturdays they want 9 to 5. Now I

8:58:01

don't mind doing this for clients. It's

8:58:02

technically there'll be more friction

8:58:04

because there's less time to book. But

8:58:06

it's very important to me that they're

8:58:07

happy. And let me just make sure as well

8:58:09

Virginia Beach time zone. That's where

8:58:11

this client is based out of. Eastern, so

8:58:12

we don't have to worry about that. It's

8:58:13

good. Let's go ahead and save that.

8:58:17

Okay. So, we'll also do that with the

8:58:18

reschedule calendar also. Um, and then

8:58:20

booking rules. Meeting intervals every

8:58:22

15 minutes. They're going to be around

8:58:23

60 minutes long. Minimum schedule

8:58:25

houring is four. That's fine. We don't

8:58:27

want to look busy. It's okay. Um, and

8:58:30

let's go ahead and make sure the

8:58:31

redirect is good. Also, redirect URL.

8:58:35

Um, that is going to be the custom

8:58:37

value. So, we'll update that. And then

8:58:39

let's go ahead and save changes and do

8:58:41

this also for the rescheduled calendar.

8:58:45

So booking we'll do five 15 we'll do

8:58:48

four hours and then we'll set the

8:58:51

availability for him also which looks

8:58:54

like it's already set. Cool.

8:58:57

So now that that's done um I'm going to

8:58:59

do some color work also because I

8:59:01

believe like if we go to here it's like

8:59:04

is it orange or let's see widget

8:59:06

appearance. Yeah it's orange. So, this

8:59:08

company is called Composite Guys and

8:59:10

it's in Virginia Beach

8:59:14

and they Let me see their brand.

8:59:18

Um,

8:59:22

yeah. So, it looks like it's blue and

8:59:23

orange. Um, so this actually kind of

8:59:25

fits quite well, but let's go ahead and

8:59:26

take this blue.

8:59:29

So, we can just go to color picker and

8:59:30

then just plop it in there. Take that

8:59:32

blue color and then just plop it into

8:59:35

the calendar also.

8:59:41

Perfect. Looks good. So, save changes,

8:59:44

schedule appointments, and then we

8:59:46

preview the the calendar. Now,

8:59:49

it looks good. Cool. Looks clean. Now

8:59:53

that that's done, let's do that for the

8:59:54

reschedule calendar also.

8:59:59

So, we'll just pop that in there.

9:00:03

Perfect.

9:00:04

Now that that's done, um the calendar

9:00:07

section is completely updated and good

9:00:08

to go. After that, we now want to update

9:00:11

the automations. The automations are

9:00:14

already set to go. The only thing that

9:00:15

we will have to do is change the trigger

9:00:17

link for the new appointment booked and

9:00:19

make this the inbound web hook that's

9:00:21

specifically from the loable survey,

9:00:23

which we'll do in another video, so I'm

9:00:24

not going to worry about now. So, we'll

9:00:26

we will change that. But for now, the

9:00:27

automations are set up. They're just

9:00:29

fine. There's really nothing that needs

9:00:30

to happen. Okay. So in terms of sites,

9:00:34

we again don't need to worry about this

9:00:36

because we'll be doing it inside

9:00:37

Lovable. So there's no worry there.

9:00:40

Um the next step is settings, business

9:00:43

profile. This information doesn't

9:00:45

actually matter. None of this really

9:00:46

matters. U make sure all the the contact

9:00:48

time zones are correct. Um and

9:00:50

everything like that is good. Disable

9:00:52

contact time zone. It's basically just

9:00:54

like disabling the contact having a time

9:00:56

zone and putting it in the time zone of

9:00:58

the place. These are physical inerson

9:01:00

businesses and most of them are in like

9:01:02

one specific place. So it's usually

9:01:04

fine, but this information doesn't

9:01:06

really matter. I like to change the name

9:01:07

of the address so they have like, you

9:01:08

know, they can see that it's their

9:01:10

account when they're logging in. Now,

9:01:12

like I said, I already have them added

9:01:13

here as staff members. I have the owner

9:01:16

and then also I will add the p person

9:01:18

who's in charge of their leads and

9:01:19

assign all the automations to them as

9:01:21

well. But for now, that's just just fine

9:01:23

here. I explain how to do this later in

9:01:25

the uh onboarding part of this module.

9:01:27

So, don't worry about this for now. Um,

9:01:30

email services, we want to send from

9:01:32

their domain, something similar to

9:01:34

theirs, but you're going to use the lead

9:01:35

connector one because it's fine. Uh,

9:01:37

phone system, we already have the

9:01:39

numbers, but we do want to buy a number

9:01:41

that's in their local area. So, Virginia

9:01:43

Beach,

9:01:46

phone number.

9:01:48

So, it looks like they're 757. And

9:01:50

that's actually his number as well. So,

9:01:52

I'm going to, you know, do something

9:01:53

similar. So, we just do filter first

9:01:56

number. And if you do this to the Twilio

9:01:57

method, which is what you should do,

9:01:59

you'll do this on Twilio and then just

9:02:00

apply the number. But for me, I'm going

9:02:03

to just do this um because this account

9:02:06

is already verified through go high

9:02:07

level. So let's just see.

9:02:11

I know I want to run ads for these guys

9:02:14

mainly in Chesapeake, Williamsburg,

9:02:16

Virginia Beach, Suffolk. I'm just trying

9:02:18

to find one that is one of those places.

9:02:22

Norfolk, that's pretty close. So we just

9:02:25

want something that's close to here. So

9:02:27

suffoc will be good.

9:02:30

Give 757 which is the number that they

9:02:32

want. And then we'll go ahead and edit

9:02:34

this configuration. Make sure the calls

9:02:36

go to him for now. Um I have it in my

9:02:40

doc. We want call redirects to go

9:02:42

actually to the office number. So, what

9:02:44

I am going to do is basically set it to

9:02:48

call forwarding

9:02:49

and set it to external um phone number

9:02:54

here. This is their office number. So,

9:02:56

when they get this phone number called,

9:02:58

it's going to go to this number. That's

9:02:59

the first thing. And then we want to

9:03:02

have the recording set up as well. So,

9:03:04

we save this call recording on, checked

9:03:07

off for the message. Okay, good to go.

9:03:09

So, now it will be from this phone

9:03:11

number and this is going to be their

9:03:12

phone number in here. It's where all the

9:03:13

SMS will be sent from as well. It's

9:03:14

already HP verified obviously. Now that

9:03:16

the no phone number is set up, the next

9:03:18

step inside of settings is um the custom

9:03:22

fields and custom values. Now, we will

9:03:24

set up these fields later. We're going

9:03:26

to have a couple questions that we'll

9:03:27

ask um inside of the survey like we are

9:03:30

going to ask them, do you have a deck

9:03:33

question mark because this is a decking

9:03:34

client. And we're going to ask if so,

9:03:35

how big and how old? If they answer yes.

9:03:37

If they answer no to that first

9:03:38

question, what size are they looking to

9:03:40

build? and the time frame also like the

9:03:42

deck. Those are the questions that we're

9:03:43

going to ask and we're going to actually

9:03:44

add those as custom fields here. So a

9:03:46

single line custom fields and basically

9:03:48

like let's say we did the first question

9:03:50

and mapped it. It would be do you have a

9:03:52

deck and the description and this would

9:03:54

be the contact information and we just

9:03:56

create custom field and then we will

9:03:58

apply that to the um the automations. So

9:04:02

I'm going to show you how to do that

9:04:03

now. Um, and we'll ask this

9:04:05

specifically, but if you were to do this

9:04:07

um, yourself, what you would do is in

9:04:10

the actual automation section when you

9:04:11

have the web hook that comes in from

9:04:12

lovable, that's what we'll probably use

9:04:14

in the new lead automation, you'll have

9:04:16

the web hook here, you'll have a create

9:04:17

contact here. So you'll have create

9:04:19

contact and you'll add the fields and

9:04:21

these fields will be from basically from

9:04:24

the web hook and then you set do you

9:04:26

have a deck and then this will be the

9:04:27

inbound web hook request which will be

9:04:29

like do you have a deck or whatever it

9:04:33

shows up that's how it will kind of look

9:04:36

and then you'll add the obviously like

9:04:37

the name as well. So you'll add like you

9:04:39

know full name and this will be like

9:04:43

name or you know this is how it will

9:04:45

look when you map it. We'll actually go

9:04:46

through this specifically in the next

9:04:47

video when we create the survey, but

9:04:49

this is just an idea about like how

9:04:50

we're going to do that. And then also

9:04:52

what we will do after that is go into

9:04:54

the marketing

9:04:56

and the emails and go into the specific

9:04:58

email templates

9:05:00

and make sure that we change all of

9:05:02

them. So for example, the new

9:05:04

appointment notification to put that

9:05:05

information here. So for example, this

9:05:08

would be like um do they have a deck?

9:05:13

And in the contact key1 instead of being

9:05:15

contact Q1 it is going to be is there a

9:05:18

button I can just easily press the

9:05:19

contact.

9:05:22

I don't think there is. Well, basically

9:05:24

the way that would look is like you

9:05:25

duplicate the tab or whatever go into

9:05:28

the custom fields tab that we just in

9:05:31

which is in settings automations here

9:05:34

custom fields and the one that we just

9:05:36

made. Do you have a deck? we copy the

9:05:38

field name or copy the key and then

9:05:41

paste it in here and then that will show

9:05:43

the information after you have it

9:05:44

mapped. So that's what we'll actually go

9:05:46

out and do once we have the loable

9:05:48

survey and everything mapped in here. So

9:05:50

also the last things that we need to do

9:05:52

is the custom values is the most

9:05:53

important. So I'm going to do this with

9:05:55

you. This will also like fill in all the

9:05:57

automations and fill in all the

9:05:58

information on the pages and do

9:05:59

everything there. So your email, your

9:06:01

agency email for notifications to you.

9:06:03

I'm just going to do my main email,

9:06:04

which is bowenhomewise.

9:06:07

Oops.com.

9:06:11

And then my agency name. So, I'll just

9:06:13

call it homewise.

9:06:20

And then this is A for agency, C for

9:06:23

client, email for lead notifications. So

9:06:26

after our onboarding call, I figured out

9:06:27

that they wanted, you know, the email

9:06:30

for lead notifications to be his

9:06:31

personal for the first couple ones as

9:06:34

well as

9:06:36

um

9:06:39

yeah,

9:06:42

yes, correct. So for now it's going to

9:06:46

be this email and you'll get this

9:06:47

information from them as well on the

9:06:49

onboarding survey that you will that

9:06:51

you'll basically build out. Um but

9:06:55

Here we go. So, this is the email for

9:06:57

lead notifications for now. And Facebook

9:06:59

Pixel, we can go ahead and put that in

9:07:02

also. I don't have the campaign built

9:07:03

out, but you'll basically put that in

9:07:05

also once it's built out. The Google

9:07:07

review link to do this. Their company

9:07:09

name is the composite guys

9:07:13

right here. All you want to do is it

9:07:15

looks like they have

9:07:18

which one is the right one? They look

9:07:19

like the same one.

9:07:22

They have two locations. I know he wants

9:07:24

to double down on this location.

9:07:26

So, what we're going to do is we're just

9:07:28

going to do Google view link

9:07:31

generator

9:07:36

and then we're going to type in the

9:07:37

business

9:07:45

and it's going to be the Virginia Beach

9:07:48

one.

9:08:01

submit and then you'll get a review link

9:08:04

for them. So this right here when we

9:08:07

search this up it will redirect them to

9:08:11

leave a review just like that. Now the

9:08:13

review link set up we can go back into

9:08:15

go highle and we can add that to the

9:08:17

custom fields right here.

9:08:23

The next one is the client cell phone

9:08:26

for lead notifications. I know for now

9:08:28

that he wants to just use his. After

9:08:30

that, the reschedule calendar. To get

9:08:32

that link, we'll basically go to

9:08:33

calendars, go to calendar settings,

9:08:34

choose the reschedule calendar, and do

9:08:37

share. Troubleshoot share permanent

9:08:40

link. Copy.

9:08:42

Go back to custom values.

9:08:45

So, this will fill into the automations.

9:08:47

So if they need to reschedule then it

9:08:48

will put it and hyperlink it inside of

9:08:50

the automations correctly. So we have

9:08:52

the reschedule calendar

9:08:55

and then we have the color one. This

9:08:57

fills out somewhere some places here and

9:09:00

there. I'm not going to even do this

9:09:01

because it doesn't really matter but

9:09:02

sometimes um in like the survey for

9:09:04

example in the sites we have it so it

9:09:05

changes the color but um honestly we're

9:09:08

going to build it throughable so this

9:09:09

doesn't matter. the company calendar.

9:09:11

This is going to be once again here

9:09:15

in the calendar settings, but we press

9:09:16

share on the on-site estimate permanent

9:09:19

link custom values.

9:09:23

Company calendar.

9:09:26

After this, we have

9:09:29

the company email. So, this is where the

9:09:31

email automations for the new

9:09:33

appointments are going to be set from.

9:09:35

So, for that, we are going to do just

9:09:37

his main email.

9:09:41

which I'm actually wanting to check if

9:09:42

he has like a set email that he has for

9:09:45

the company like a help or help at or

9:09:47

info at. So, let's just check if it's at

9:09:49

the bottom or if we have anything

9:09:51

similar to that at the bottom.

9:09:54

Um, call us about

9:09:57

pretty outdated site as well. I might

9:09:59

even make a new website for them to be

9:10:00

honest. Just provide some extra value.

9:10:02

It's super easy. Yeah. So, it looks like

9:10:03

his email is the main one. So, we're

9:10:05

going to go ahead and put that as like

9:10:06

where the emails and automations get

9:10:08

sent from. So right here and the company

9:10:10

name we have the composite guys

9:10:12

obviously. So we'll just copy and paste

9:10:13

that from here

9:10:17

it lets us do it

9:10:22

composite guys.

9:10:27

Oops.

9:10:31

Okay. And then the company owner name.

9:10:33

This is going to be just the first name

9:10:35

of the owner. So for company owner,

9:10:41

looks like it's not working. Let me

9:10:42

refresh. Okay, this is just going to be

9:10:43

Todd

9:10:46

and then the company phone. This is

9:10:49

going to be the company's phone. So like

9:10:51

the office number,

9:10:53

which um I have in here as well in my

9:10:56

document.

9:11:01

Important that you format these right.

9:11:03

also.

9:11:08

Okay. The company website, we have that

9:11:10

as well,

9:11:13

which I believe is we just click on this

9:11:17

on this.

9:11:21

Yeah, it's just the compositeguys.com,

9:11:23

right?

9:11:26

Take that,

9:11:29

put that in here also.

9:11:33

the confirmation URL. So, this is going

9:11:35

to be the like the URL that we use after

9:11:36

we make the funnel of like saying the

9:11:39

appointment is confirmed. So, we'll put

9:11:41

that in here after that's done. Same

9:11:42

with the Facebook token. Instagram page

9:11:44

URL. I'm actually pretty sure these guys

9:11:46

don't have an Instagram, but let me

9:11:48

check. So, we go to Facebook. We'll see

9:11:51

it if it's in here. Oh, they do. So, we

9:11:55

can take the Instagram URL also. Looks

9:11:57

like they just made it. Okay. Now all

9:11:59

the custom values are set and that's it.

9:12:02

Like that's pretty much all you have to

9:12:03

do. If you want to do lead forms as

9:12:04

well, you have to set up the Facebook

9:12:06

integration. Um I have him not set up

9:12:08

with the Google calendar availability

9:12:10

which I would recommend. He didn't want

9:12:12

it for now because he can take all the

9:12:14

volume. So you can take appointments at

9:12:15

any time as long as they're between that

9:12:16

time frame. So keep that in mind. Um but

9:12:19

that's basically everything that you

9:12:20

have to set up for them. The final thing

9:12:22

that you'd want to do is go ahead and do

9:12:24

some kind of test just to make sure

9:12:25

things are working. So, if we take um if

9:12:28

we open up the calendar,

9:12:31

we can go ahead and just test out an

9:12:33

appointment. Um I'm not going to do it

9:12:35

yet because it's not like going to know

9:12:38

the information of the contact because

9:12:39

we don't have those custom fields

9:12:41

mapped. Like what I mean by that is like

9:12:42

in the survey we're going to have

9:12:44

questions like do you have a deck and do

9:12:46

you have these things and since I don't

9:12:47

have that built out yet when it sends an

9:12:49

automation to them it's not going to

9:12:50

fire properly. Not going to say that

9:12:52

information. So I'm not going to test it

9:12:53

out right now at the moment. But um

9:12:57

yeah, just keep that in mind. And um

9:13:00

yeah, I mean that's everything there is

9:13:01

to onboarding someone on go high level.

9:13:03

I covered everything literally making

9:13:05

sure you have pre ATP verified sub

9:13:07

accounts, snapshot import, um

9:13:09

automations, making sure you have them

9:13:11

all set up. Um I had the meta

9:13:14

integration. So you want to set up the

9:13:15

lead forms. If you're doing lead forms,

9:13:17

then you would go to integrations. You

9:13:19

would go to Facebook connect your

9:13:22

Facebook account, whichever one the page

9:13:23

is connected to. Um because obviously

9:13:25

you need connection to your Facebook

9:13:26

page and this would be your account as

9:13:28

well and then you just connect it and

9:13:30

once it's connected you can basically

9:13:31

just press Facebook field form mapping

9:13:33

and then you would map the custom value

9:13:35

custom fields to the questions in the

9:13:37

Facebook lead form and then you can add

9:13:39

that to the trigger to the automation

9:13:41

the domain as well we'll cover in when

9:13:43

we'll do the funnel and then that's

9:13:46

pretty much it. So I hope you guys

9:13:48

enjoyed this is that was literally me

9:13:49

doing this live for a client. So

9:13:51

everything's now good to go for him.

9:13:53

Now, we're going to move on to the

9:13:54

service delivery part, which is going to

9:13:56

be, you know, setting up the offer for

9:13:57

the client, the creative production, the

9:13:59

copy, the funnel build, the meta

9:14:00

campaign, um the pre-launch checklist,

9:14:03

making sure that this is all good,

9:14:04

verified, and tested, which um we'll get

9:14:06

into now. So, hope you enjoyed and I

9:14:08

will see you in the next one. Hey

9:14:09

everyone, it's Owen and welcome to

9:14:11

service delivery. So, this video is

9:14:12

about providing a world-class service to

9:14:14

your clients so that we can keep them

9:14:15

for years and years, paying us thousands

9:14:17

every month. I currently have clients

9:14:19

that have paid me over $50,000 profit

9:14:21

over their lifetime.

9:14:23

And this doc is the key to doing that.

9:14:25

Keep in mind that this doesn't retach

9:14:27

anything that's already in Meta Ads

9:14:28

Mastery. So anything about running ads

9:14:30

is in this video. And any live buildouts

9:14:33

or resources that help aid Meta Ads

9:14:35

Mastery are either added to the

9:14:37

document, the new like this document, so

9:14:40

you can check it out or they are going

9:14:42

to be like right below the video inside

9:14:44

of the actual video modules inside of

9:14:46

the program.

9:14:47

So, it does however teach you how to

9:14:49

build the service though through

9:14:51

strategy and live buildouts. So, listed

9:14:53

under this video will include multiple

9:14:55

live buildouts where I create winning

9:14:56

creatives, winning funnels, winning

9:14:58

campaigns, and launch a real client from

9:15:00

start to finish. So, you know everything

9:15:02

we need to know about service delivery.

9:15:03

In this video, we'll cover native

9:15:04

service delivery, finding your or

9:15:07

finalizing your customer profile, your

9:15:09

ad offer and price anchoring, creative

9:15:10

and copy, funnel and destination,

9:15:12

campaign buildout and naming pre-launch

9:15:15

checklist launch and in the first seven

9:15:17

days after launch. So native service

9:15:19

delivery is the biggest unlock to

9:15:21

improving your service delivery and it's

9:15:23

that you build it out natively

9:15:25

internally.

9:15:27

So the slow way to do this is to onboard

9:15:29

a client into their ad account. So

9:15:30

their, you know, Facebook account, get

9:15:32

into their ad account, add yourself as a

9:15:34

partner or whatever. Build out their

9:15:36

page, set up their pixel, warm up their

9:15:38

account, build their funnel. Like

9:15:40

onboarding just takes so long and your

9:15:42

first impression will always look shaky

9:15:44

on them and a little scammy as well

9:15:45

because like, you know, there's always

9:15:47

so many headaches that come with trying

9:15:49

to get access to their Facebook. So, and

9:15:51

also you just spent like a bunch of time

9:15:53

and money building someone else's

9:15:54

business, which doesn't make any sense.

9:15:56

If they churn, you keep nothing. They

9:15:58

keep everything. and every client just

9:15:59

starts on a fresh pixel which takes a

9:16:01

long time for every client to learn and

9:16:03

get the results that you want them to.

9:16:05

The faster way is to build it out

9:16:07

natively. So per niche you run one

9:16:10

branded identity, one

9:16:13

page, right? For example, Decking

9:16:16

Solutions USA or mine right now is Home

9:16:19

Solutions USA.

9:16:21

One optimized pixel for every single one

9:16:23

of your clients and optimized funnels as

9:16:25

well. So, here's why this works so well.

9:16:28

If you have one page that you run all

9:16:30

your clients accounts on, you have

9:16:32

instant onboarding, so you have no shaky

9:16:33

setup call, no waiting to get anything

9:16:35

added to anything. You have a seasoned

9:16:37

pixel, so you already have a working

9:16:38

pixel, so Meta already knows exactly

9:16:40

what you want out of the gate. So,

9:16:41

there's no cold start. You get fast wins

9:16:44

for your client because if your accounts

9:16:47

already are working and generating

9:16:48

leads, you can just hand a brand new

9:16:50

client an estimate the morning that they

9:16:51

pay so that, you know, they don't have

9:16:53

any doubt. And then also you can spend

9:16:55

from your own business card. You get

9:16:57

points and cash back on every dollar you

9:16:59

spend. There'll be a module or a

9:17:00

separate video in this module somewhere

9:17:02

or in this program on how to like use

9:17:04

your points back to travel forever. Like

9:17:06

you can basically never pay for a flight

9:17:07

ever again. Um but the point is is like

9:17:12

this is the fastest way to do it. Okay.

9:17:14

The layout is having one meta page, one

9:17:19

Facebook page, business page called like

9:17:21

something general. So like Decking

9:17:22

Solutions USA or Home Solutions USA or

9:17:24

like Homepro USA or something like that

9:17:28

and you run all of your clients ads on

9:17:29

that one account

9:17:32

and then you have different funnels and

9:17:34

for every single you have the same ad

9:17:36

account, same pixel. The only difference

9:17:38

is you have different campaigns for

9:17:39

different clients and different funnels

9:17:40

for different clients that hook up to

9:17:42

individual goal sub accounts. And keep

9:17:44

in mind for people that, you know, that

9:17:46

are watching this video that don't have

9:17:47

this built out yet, you won't have, you

9:17:49

know, a seasoned account or a pixel, you

9:17:51

know, seasoned pixel on client number

9:17:52

one. And that's fine. Just start

9:17:54

building this stuff fast. You know, your

9:17:57

pixel, your funnels from day one, just

9:17:59

so that like by client three, you

9:18:00

already are taking advantage of it. And

9:18:03

everywhere below where I say build this

9:18:04

funnel or set up this pixel, keep in

9:18:05

mind that I meant for your own

9:18:07

infrastructure, okay? Not for every

9:18:08

single client. The only thing that

9:18:10

you're going to do is like build a

9:18:12

funnel live today with me. But it's

9:18:14

important that you understand that from

9:18:16

here onwards like you'll just copy and

9:18:18

paste that funnel. You'll just duplicate

9:18:19

it with a different domain, different

9:18:21

subdomain, same root domain and then

9:18:24

you'll use the same pixel

9:18:28

and you'll understand the setup after

9:18:29

you see me do it.

9:18:32

So yeah, you will have to set all of

9:18:33

this up like this entire document up

9:18:35

individually for every single client. If

9:18:37

you have native service delivery, you

9:18:39

can use just a pretty much a similar

9:18:40

process for everyone that you sign. So

9:18:42

step one, finalize your customer

9:18:44

profile. On the onboarding call, you

9:18:45

will need to collect this information.

9:18:47

And keep in mind this all will be in a

9:18:49

later video in the module like the

9:18:50

onboarding call script and live

9:18:52

onboarding calls. You can see how like

9:18:53

me actually collecting this information.

9:18:55

Um, but you cannot write an offer or set

9:18:58

a price for a business for their ads if

9:19:00

you don't understand them. So you need

9:19:02

their average job value, their price

9:19:04

range, their service area, their radius,

9:19:06

the services offered, what they do and

9:19:08

what they don't do, what they actually

9:19:09

want, what they don't want, their ideal

9:19:11

customers, so age range, higher end,

9:19:14

location, particular job that pays them

9:19:16

the best, and then existing proof, job

9:19:18

photos, reviews, like you need all of

9:19:20

this stuff. And you get this all on the

9:19:22

onboarding call. So every time you have

9:19:25

an onboarding call, I recommend making a

9:19:27

customer profile. Like I have one for

9:19:28

this client that I signed right here,

9:19:30

just like this. Um, so super simple. It

9:19:33

doesn't have to be anything crazy. Just

9:19:35

um some kind of, you know, client

9:19:37

profile or custom profile that you can

9:19:39

use to help build out the ad campaigns,

9:19:41

which by the way, in this video, you

9:19:43

will see me build out the ad campaigns

9:19:45

for that specific client in front of

9:19:47

you. Um, the radius matters, you know,

9:19:52

for where they want the ads to be ran

9:19:54

because it tells you a lot about their

9:19:56

tan.

9:19:58

It's very important that if you deed

9:20:01

like if you have a larger TAM or a total

9:20:03

addressable market um you can afford a

9:20:05

landing page because there's you know

9:20:06

more friction is just better quality and

9:20:08

there's more people and more clicks and

9:20:09

you can still get a decent amount of

9:20:11

volume. if there's a small town and

9:20:12

there's just not that many people

9:20:14

because sometimes if you do like a 25

9:20:15

mile radius around an area it's like 80k

9:20:17

people right in a small rural area but

9:20:20

if you do around a city there'll be like

9:20:21

a million or two million people and so

9:20:23

it's very important that you keep it in

9:20:25

a healthy range of like 500 to 1 mil 500

9:20:28

to 1.5 mil roughly

9:20:31

and if that's the case you can afford

9:20:33

using a landing page sometimes people

9:20:36

put too much friction on your service

9:20:37

delivery on your ads and use a there's

9:20:40

like a small addressable market size and

9:20:42

because of that they just don't have

9:20:43

enough volume to justify everything. So

9:20:45

they use you know lead forms for that.

9:20:48

Um if you have any questions on the

9:20:50

logic behind this friction and why this

9:20:52

is the case just watch meta ads mastery

9:20:54

once again and um it'll explain it. The

9:20:57

customer profile tells you what you need

9:20:59

to know about building the rest of your

9:21:00

service. The average job value the range

9:21:01

your price anchor which is you know what

9:21:03

we're going to set up now. The radius

9:21:05

tam so your destination services and

9:21:06

ideal customer like you need this

9:21:09

information. This information is what

9:21:10

fuels your campaign.

9:21:13

Step two, add offer and price anchoring.

9:21:15

So, utilize meta ads mastery for

9:21:17

information on ad offers, but for

9:21:19

service delivery, just stick to price

9:21:21

related offers. It's the most proven.

9:21:22

It's been working for me for the longest

9:21:25

period of time. Um, a price anchor is

9:21:28

simply the number that you put into an

9:21:29

ad where a prospect thinks, "Oh, that's

9:21:31

pretty reasonable." And for local home

9:21:33

services, the number is the offer. Okay?

9:21:35

Like how much your price anchor is is

9:21:37

your offer. and you will get it from the

9:21:39

customer profile job range, right? Take

9:21:41

their average job value, go a little bit

9:21:43

under it. Um, and that's typically

9:21:46

usually going to be your price anchor.

9:21:48

So, rules for this price price anchor is

9:21:50

you need to anchor inside of their job

9:21:52

range. So, for example, this client that

9:21:55

I just signed, their lowest job they'll

9:21:56

accept is 3.5K. The average job size is

9:22:00

20K. So, because of that, I made the

9:22:03

price anchor 9.5K, which is high. you

9:22:06

know, some people would do much lower

9:22:07

than that, but just because of the the

9:22:09

market and the average job size. That's

9:22:12

how I knew. It's just a little bit more

9:22:14

than the floor, right? Ideally, I might

9:22:17

even want to be a little bit lower and I

9:22:19

might try lowering it to like 7.5, but I

9:22:21

understand that this client wants

9:22:22

quality and so I'm not going to be the

9:22:25

one that like prevents them from getting

9:22:27

quality just because I want to get a

9:22:28

better cost per lead. You know what I

9:22:29

mean? So, that's what I would recommend.

9:22:33

Um, don't go below their floor. keep it

9:22:35

reasonable, a little bit above their

9:22:36

floor and um understand that if you have

9:22:40

a little bit lower, it'll get you more

9:22:42

leads but less quality. If you have a

9:22:43

little bit higher, get you a little bit

9:22:44

higher quality. Also, never use round

9:22:46

numbers. Never use 5K or 8K or 7K or

9:22:49

10K. The reason why is because it sounds

9:22:51

like marketing. So, use some kind of odd

9:22:52

specific numbers like 5.5K, 7.5K. Um

9:22:56

that helps in the homeowner's eyes as

9:22:58

not seeming like marketing. Comma versus

9:23:00

no comma starting at or for less than.

9:23:02

If you say starting at 5.5K, it'll get

9:23:05

you higher quality. If you say four less

9:23:06

than 5.5K, it'll get you lower quality,

9:23:08

etc. Also with a no comm, so you can

9:23:12

kind of manipulate these in your ads to

9:23:13

just like influence how much volume

9:23:16

you're going to have through. Um, and

9:23:18

I'll go through like the scripts and

9:23:19

stuff that I use for this, but um, the

9:23:22

6040 rule as well, like run roughly 60%

9:23:25

of your creatives towards volume and 40%

9:23:27

towards quality. That's what I would

9:23:29

say. Um, you want enough volume to feed

9:23:32

the pipeline, but enough quality to

9:23:33

protect the close rate and the average

9:23:35

order value.

9:23:36

It depends on the client and depends

9:23:38

what they want, depends on the area,

9:23:40

depends on a lot of things. Um,

9:23:42

so keep that in mind, but this is a good

9:23:44

rule of thumb. Also, handle the price

9:23:46

objection inside of the ad. So, if your

9:23:48

anchor sits well below what the market

9:23:49

expects, you know, like a 5.5 deck when

9:23:51

people assume 10K, the prospect's first

9:23:54

thought is like, why is it so cheap?

9:23:55

What's the catch? So, you want to

9:23:56

pre-handle that in the ad by explaining

9:23:59

a little overhead. You know, same

9:24:00

materials as the big crews. We just, you

9:24:02

know, don't pay for a fleet of trucks

9:24:03

and a wall of billboards and whatever it

9:24:05

is. Like, we don't pay for this extra

9:24:06

stuff so we can afford, you know,

9:24:08

charging less than the bigger guys. Um,

9:24:10

step three is creative and copy. So,

9:24:13

creative is 80% of the result and by far

9:24:15

the most important aspect of service

9:24:16

delivery. For a live example, below this

9:24:19

video, click service delivery, um, which

9:24:21

is the video that you're watching right

9:24:22

now. Under this video, you should see

9:24:24

live creative creation. Okay? Okay, it's

9:24:26

a video of me literally just making

9:24:27

creative um a winning video ad as well

9:24:29

as a winning couple picture of ads. So,

9:24:32

also just a couple winning picture ads.

9:24:34

So, you can check that out right below

9:24:36

this video. Um I also go through

9:24:38

scripts, prompts, all that good stuff.

9:24:40

So, check that out below this video. Um

9:24:42

and for more details about creative

9:24:44

copy, just see this video, right? And

9:24:46

the resources that are under this video.

9:24:48

This video also will change over time.

9:24:50

Um the video will stay the same, but the

9:24:53

resource will change. So, if anything

9:24:54

got added to it, you can always just

9:24:55

scroll through and check. And for

9:24:57

inspiration on what you should add for

9:24:59

your specific niche, use this winning

9:25:00

swipe file of ads. Keep in mind, we only

9:25:02

have one niche in here for right now,

9:25:04

but I'm in the process of adding pretty

9:25:05

much all of your niches. Uh, so when you

9:25:08

check this, there should be more.

9:25:11

Another thing here is an ad vault as

9:25:13

well. This is something that I've used

9:25:14

in the past that's been very helpful for

9:25:15

me. So, you could have a creative vault

9:25:17

with all your different types of

9:25:18

creatives and numbers for them so you

9:25:20

can organize them. Copy vault. Um, you

9:25:22

can have all of your different copies

9:25:24

here as well with the headline,

9:25:25

description, category, what type it is,

9:25:27

the offer vault. So, like, you know, for

9:25:29

example, this new campaign I'm running

9:25:31

for my guy is the offer price 9.5K

9:25:33

starting at for decks. Um, and a cate

9:25:37

category, it's a price related offer.

9:25:40

And then the copy vault is I have the

9:25:42

copy in there, which I can actually go

9:25:43

ahead and just show you. Yeah, this was

9:25:46

the copy that I use in the video. So,

9:25:47

like for example, like let's say um I

9:25:51

want to log this and like actually track

9:25:52

it to see if it works well. You would

9:25:54

just put it in here. Headline. My

9:25:56

headline for that copy was I believe

9:26:00

this one right here or something

9:26:02

similar. Um

9:26:05

and then the description

9:26:08

I did something like this. And I believe

9:26:10

I actually changed it later on to match

9:26:11

the headline of the landing page better,

9:26:13

which you also see me build live in this

9:26:14

video. The point is is you can put your

9:26:16

creative in here, put your files in

9:26:18

here, um, just so you have it in here in

9:26:20

one certain place. Then you can also

9:26:22

have a naming scheme for all them so you

9:26:23

can track what works and what doesn't.

9:26:24

And right now it's for each one. So I

9:26:27

would recommend using that also. So step

9:26:30

four is funnel and destination. Um, if

9:26:32

you want to see me build out a w live

9:26:34

funnel and more specifically this funnel

9:26:37

right here, this winning funnel right

9:26:39

here that I built for a client of mine,

9:26:41

um, you could check that out in the

9:26:43

description of this video as well. It's

9:26:44

called live funnel buildout. So just

9:26:45

watch me build this from scratch. And

9:26:47

then also just for a refresh from meta

9:26:49

ads mastery lead forms native to meta

9:26:51

lower friction cheapest and high volume

9:26:53

of leads lowest quality. This is good

9:26:56

for a small TAM and with a book booking

9:26:59

page. Here's the actual setup for that

9:27:01

landing page. More friction pricier but

9:27:04

you know a better CAC which matters the

9:27:06

most for bigger companies especially.

9:27:08

You know you want their customer

9:27:09

acquisition cost to be as low as

9:27:10

possible. um and your average order

9:27:14

value and stuff. So like that's why I

9:27:15

have a decent amount of friction on here

9:27:16

and why this page is, you know, so heavy

9:27:18

is just because we have a higher TAM and

9:27:21

we also want just really quality leads.

9:27:23

Step five is campaign buildout and

9:27:24

naming. So under this video as well,

9:27:27

you'll see me building out a campaign

9:27:29

live. It's called live campaign

9:27:30

buildout. A lot of this module is just

9:27:32

me saying go watch this live video. Um

9:27:35

but you'll watch me build the campaign

9:27:36

live uh with all the meta settings, all

9:27:38

the placements, go high level

9:27:39

integration, all that stuff. So, if you

9:27:41

want to watch people build the funnel, I

9:27:42

would recommend watching that to see how

9:27:44

I integrate it with pixel and making

9:27:45

sure that's accurate. And then also the

9:27:47

live campaign buildout. Um, also that's

9:27:51

under this video. Naming convention is

9:27:54

optional. This is not required, but

9:27:56

sometimes it helps, you know, to get a

9:27:57

better idea. And if you can have certain

9:28:00

names for your creatives as well, that's

9:28:01

where you can kind of come up with those

9:28:03

in the mark in this uh ad vault here.

9:28:06

Just like that. Um, yeah. Yeah. And then

9:28:10

when you duplicate the adset to iterate,

9:28:11

you can just bump it to V1 or V2,

9:28:12

whatever it is. Step six is the

9:28:14

pre-launch checklist. We'll go through

9:28:16

this in this live campaign launch video.

9:28:19

Just going through all of these

9:28:20

checklist things that you need to check

9:28:21

off before you can actually launch

9:28:23

someone's ads. I will say like the most

9:28:25

expensive mistakes come from rushing

9:28:27

this process. So many people rush this

9:28:29

process and just want to get ads live as

9:28:30

soon as possible, you know, but

9:28:32

sometimes there's a price mismatch.

9:28:34

sometimes, you know, there's an error in

9:28:36

the captions or the wrong CTA or just

9:28:37

like some stupid small error um or like

9:28:40

the pixel's not working, whatever it is.

9:28:42

So, use this checklist for every single

9:28:44

time that you launch new clients um just

9:28:47

to minimize that chance.

9:28:49

So, go through all this and I go through

9:28:51

all this live in front of you in this

9:28:53

video under um under this video right

9:28:56

here that you're watching called live

9:28:57

campaign launch. So go ahead and click

9:28:59

that, watch that video, and you'll see

9:29:01

me go through all these all this this

9:29:03

whole checklist as well as the checklist

9:29:04

in here just to make sure that

9:29:06

everything is as high converting as

9:29:07

possible so we can get the best results

9:29:09

for our clients.

9:29:11

U I will say also that the main thing

9:29:13

that matters after publishing is getting

9:29:15

the client a first win fast. Okay, you

9:29:17

want to get, you know, you want to get

9:29:18

them a fast win, especially if they're

9:29:21

fronting ad spend. So your only job in

9:29:24

week one is just get them their first

9:29:25

booked estimate, ideally their first

9:29:27

shown booked estimate.

9:29:29

Buyers remorse usually sets in 24 hours

9:29:32

after purchasing something. So see what

9:29:35

you can do to get wins as fast as

9:29:37

possible. Whether it's like a Google

9:29:38

review campaign, database reactivation,

9:29:39

whatever it is, um just bumping up the

9:29:42

ad spend more in the beginning, whatever

9:29:44

you can do to get fast results will help

9:29:46

your clients um feel a little bit less

9:29:49

buyers remorse.

9:29:51

So, the first seven days after launch,

9:29:53

now that you're live, do not mess it up.

9:29:56

Okay? So, don't mess it up by changing

9:29:57

things. Most campaigns fail because

9:30:00

people mess with them too much. It's not

9:30:02

because the system's bad or the ads are

9:30:03

wrong or the tracking is not right.

9:30:05

Like, it's usually because people just

9:30:06

change things too often. Do not make

9:30:09

decisions until an ad has spent at least

9:30:12

three times the target cost per result.

9:30:15

For example, if your goal is a cost per

9:30:17

lead of $40 and a singular ad has spent

9:30:21

$120

9:30:23

and the metrics are looking

9:30:24

questionable, that might be when it's

9:30:27

time to change things. And if this is

9:30:30

completely unfamiliar to you, rewatch

9:30:32

Meta Ads Mastery for accurate decision-m

9:30:34

from data. It's very important that you

9:30:36

understand this.

9:30:38

Things to keep in mind is that leads

9:30:41

come in waves. the algorithm delivers in

9:30:44

clusters sometimes because it's testing

9:30:46

out different audiences like you can get

9:30:48

zero leads for five days and then get

9:30:49

four in one day. So don't panic if you

9:30:51

have fine metrics and also keep in mind

9:30:53

regression to the mean like over enough

9:30:55

time things will stabilize especially

9:30:57

over enough spend. External factors can

9:31:00

influence lead flow as well like Sundays

9:31:01

are slower big economic news days

9:31:05

um you know ducking obviously in the

9:31:06

winter it's super slow and depends on

9:31:09

you know the niche. So do your research

9:31:11

about what niche you're in and make sure

9:31:12

you understand like the seasons and the

9:31:13

seasonality um that influences it.

9:31:16

Audience pool exhaustion as well. So

9:31:18

after a strong week or two, meta works

9:31:20

through the pool and goes hunting for

9:31:22

the next batch. So sometimes you just

9:31:23

have to give that a time to find the

9:31:25

next type of like the next audience that

9:31:27

would be interested in whatever the ad's

9:31:28

offering. If leads fully stop though for

9:31:31

three to five days straight and you've

9:31:33

ruled everything else out, just manually

9:31:35

restart the campaign. But make sure to

9:31:36

diagnose and go through the metrics

9:31:37

first. Once again, if you want to

9:31:39

understand like the scale thresholds for

9:31:41

killing and keeping ads, you know,

9:31:43

analyzing bottlenecks based off metrics

9:31:44

and scaling them, use metadata ads

9:31:46

mastery. Once again, more specifically

9:31:48

the section scaling with data and media

9:31:49

buying and testing cadence. Bonus

9:31:51

advanced retention tactic. When you're

9:31:54

controlling the spend, you know, with

9:31:55

native service delivery, you can spend

9:31:57

faster to hit a goal sooner, especially

9:31:59

if you're confident in what you do. A

9:32:01

client spending at $50 a day versus $100

9:32:02

a day, like you'll literally get double

9:32:04

the results in the same amount of time.

9:32:05

So, just keep in mind that faster cash

9:32:07

will counteract all their buyers remorse

9:32:09

and keep them happier in the beginning,

9:32:10

which helps retention. However, there is

9:32:13

some risk if you're covering ad spend,

9:32:15

you're fronting more ad spend there,

9:32:17

right? If they're paying ad spend and

9:32:19

they pay you in like ad reserves or

9:32:20

whatever, like how I have it built out,

9:32:21

then there is really no worry. But on a

9:32:25

paper result model, make sure you

9:32:26

protect it in your agreement as well.

9:32:28

And a faster result, you know, a faster

9:32:31

first result especially is almost always

9:32:32

worth it. So if you can get faster

9:32:34

results for them by increasing the

9:32:36

budget, being a little bit more ballsy,

9:32:37

do it if you have a proven system.

9:32:38

There's no reason why not. So to recap,

9:32:42

native service delivery, build this out.

9:32:44

Finalizing your customer profile. I'll

9:32:46

go through the actual onboarding

9:32:47

processes later in a video in this

9:32:49

module later. Offer and price anchoring,

9:32:51

how to build out your offer. Um,

9:32:54

I would literally talk to Claude and do

9:32:56

it based on your customer profile, how

9:32:58

you should structure the offer and price

9:32:59

anchor. You can literally send it the

9:33:00

PDF with this creative and copy as well

9:33:03

as a live buildout of me doing it below

9:33:06

this video. You can check out funnel and

9:33:08

destination as well as a live build out

9:33:10

of me doing that as well. Building a

9:33:11

funnel for you live and linking it to go

9:33:13

high level. Uh, campaign buildout and

9:33:16

naming. So, optional and a live video of

9:33:19

me building out campaign under this

9:33:21

video. pre-launch checklist, things you

9:33:22

need to make sure you do before you

9:33:24

launch. Go through this literally every

9:33:26

time. I would save it and SLP it

9:33:27

yourself. And then step seven, launch

9:33:29

and a video of me live launching a

9:33:31

client campaign in the description of

9:33:33

this video as well. Um, and then

9:33:35

finally, the seven days after launch.

9:33:36

So, I hope you enjoyed this video and

9:33:38

um, yeah, if you have any questions,

9:33:40

feel free to reach out and I'll see you

9:33:42

in the next one.

9:33:44

Hey everyone, it's Owen Resund and

9:33:46

welcome to live creative creation. So,

9:33:49

in this video, we are going to be making

9:33:51

some AI video ads as well as AI image

9:33:53

ads. And these are going to be pretty

9:33:55

much all the creatives that you want to

9:33:56

run for your clients. Obviously, like

9:33:59

don't copy this exactly, okay? Change it

9:34:02

depending on what niche you are, um,

9:34:04

what script you use and different

9:34:06

angles. And this is just what's working

9:34:09

right now. So, this will change. So,

9:34:11

keep in mind I am however going to make

9:34:13

an AI video with you guys um on Cap Cut

9:34:17

as well as an AI image ad or two on

9:34:19

Higsfield. So, I'll put the prompts in

9:34:21

here as well. For now, I have the AI

9:34:22

video scripts in here. Um I will also

9:34:25

make some um AI image ad prompts and

9:34:28

I'll just put them in this doc and put

9:34:30

this doc under this video as well. Uh

9:34:32

but just for now, just so you guys know,

9:34:34

what we're going to be doing is using a

9:34:36

price related ad offer that we made

9:34:38

inside of the um service delivery video.

9:34:42

So if you're coming from that video,

9:34:43

that's where you should be coming from.

9:34:44

Um but if you go to the ad offers ad

9:34:46

offer section, we do cover um creating

9:34:49

some kind of offer that's similar to

9:34:50

this. Yeah. So a pricing anchor um offer

9:34:54

depending on what service. Now, I used

9:34:57

my customer profile, which is right

9:34:59

here, to kind of determine where I

9:35:01

should price anchor. I went with 9,500

9:35:06

because the average job size on where

9:35:09

these guys are working is like 20,000.

9:35:12

Um, so I think 9.5K is a solid low range

9:35:16

where it's like half of it. It's should

9:35:18

be a good price anchor within the ads to

9:35:21

explain that like, hey, we have good

9:35:22

services. We have the same materials as

9:35:25

the older, you know, as the more

9:35:26

expensive guys, the bigger companies,

9:35:27

but we just have low overheads. That's

9:35:29

why we can charge less. And that's going

9:35:30

to be the, you know, the offer in the

9:35:32

ads. It's the winning offer. So, there

9:35:35

are some things we can do, comma versus

9:35:37

no comm, um, starting at for less than.

9:35:41

I want to go with the starting at

9:35:42

probably for most of these. Um, I guess

9:35:46

starting at would be much lower.

9:35:50

Yeah. Or we we could go 9.5K like four

9:35:53

9.5K or starting at 7.5. I just don't

9:35:57

want to keep it too low to be honest.

9:35:59

But let's go ahead and ask Claude.

9:36:02

That's what I've been doing to be

9:36:03

honest. Um

9:36:06

should I use 7.5 or 9.5?

9:36:11

And then also what I had went ahead and

9:36:12

do did is I went to Pigsfield into the

9:36:15

video section in Seed Dance 2.0 know uh

9:36:18

with 916 and 720p and 5second videos of

9:36:21

just basic B-roll videos. So this one

9:36:23

was a create an ultra realistic video of

9:36:26

a crew making a deck in super fast mode

9:36:30

just like this. I'll probably use this

9:36:32

one um for the start of the ad. Then we

9:36:35

have one of a crew. We have one of like

9:36:37

a giant company. We have one of just

9:36:39

good materials getting placed in. We

9:36:41

have one of a finalized finished deck um

9:36:44

which looks great. and we also wanted

9:36:46

one of their area. We decided to like,

9:36:48

you know, push that into the ads as

9:36:49

well. Um, so let's see what this said in

9:36:53

regards to that should be good. So,

9:36:56

basically the first thing we're going to

9:36:57

do is we have a bunch of B-roll and I am

9:37:00

going to make some more B-roll really

9:37:01

quickly. Um,

9:37:08

job being completed.

9:37:12

So, we're just making some simple B-roll

9:37:14

with 5second videos. These are going to

9:37:16

be somewhat shorter ads because we don't

9:37:17

really need them to be too long. And how

9:37:19

we're going to actually go about and

9:37:20

make these is using Cap Cut. So, I'm

9:37:22

going to open up Cap Cut as well. I

9:37:24

usually use Da Vinci to be fully

9:37:26

transparent with you. But CapKa has a

9:37:28

lot of good options, especially for like

9:37:31

um what we're trying to do here with it,

9:37:32

you know, when it comes to sound

9:37:33

effects, when it comes to transitions

9:37:35

and a lot of stuff like that. So, let's

9:37:37

go ahead and just open this up here. So,

9:37:40

I got the ultra wide monitor. Um, okay.

9:37:44

So, first things first, we're going to

9:37:45

go ahead and just import all this

9:37:47

B-roll.

9:37:49

So, I'm going to go ahead and just

9:37:50

download it first.

9:37:56

Okay.

9:37:59

And we have one new one coming in as

9:38:01

well. What we'll do is just import all

9:38:03

this um all these videos.

9:38:09

Yeah, not quite. Okay. And now that we

9:38:12

have that, we have the general order of

9:38:13

like how I want to build this, which is

9:38:15

like I want to do the fastmo one first

9:38:16

because I did some research on Facebook

9:38:18

and this is something you can do with

9:38:19

your own niche. I looked up on Facebook

9:38:21

the just like decking replacements, deck

9:38:24

replacements, deck jobs, and I can show

9:38:27

you what I'm talking about here.

9:38:31

If you look up deck replacement or your

9:38:32

niche or whatever on um

9:38:36

on Facebook, you'll see

9:38:40

uh you'll see like

9:38:42

outliers of videos and videos with like

9:38:46

thousands and thousands and thousands of

9:38:47

likes and comments. And a working

9:38:50

concept that I've seen for all of

9:38:51

contracting is like the really sped up

9:38:54

videos. I saw a couple videos and I

9:38:57

think I might have saved them somewhere.

9:39:00

Um, but I saw a couple videos that had

9:39:02

just like an insane amount of views and

9:39:06

likes. And honestly, like it's very

9:39:08

important that we get good reach on

9:39:09

these ads. That's the reason why I kind

9:39:11

of cater towards that. Um,

9:39:18

yeah. So, that's even a great idea right

9:39:20

there, too. That's a really great idea.

9:39:26

This is more for like decking materials,

9:39:27

though. Um, Let's see what else we can

9:39:30

just find. I just I'm just looking on

9:39:31

what organic was because the line

9:39:32

between organic and paid is like one,

9:39:34

right? There's no difference in

9:39:36

performance between organic and paid

9:39:38

when it comes to like um yeah, so see

9:39:41

this one is this good one as well.

9:39:45

Um it's just a sped up video, right?

9:39:47

That's like something that's working

9:39:48

really well format. So that's what I'm

9:39:51

using for the first part of this.

9:39:54

Um and none of these are really like

9:39:56

huge outliers. Like I'm looking just a

9:39:57

couple hundred likes on each one. I

9:39:59

would like to see ones that have, you

9:40:02

know,

9:40:04

crazy outlier potential, but for now, I

9:40:07

think we're just going to go with what

9:40:08

we have.

9:40:10

Okay.

9:40:13

And call it good. So, let's go ahead and

9:40:15

take the other video as well from Hfield

9:40:16

if it's done yet. Doesn't look like it

9:40:18

is, so no worries. So, we're just going

9:40:20

to basically plop this.

9:40:23

Obviously, there's a ton of VS sound

9:40:25

effects that we can turn off. Um, and

9:40:28

the way that this is going to work is we

9:40:30

have this script and we can basically

9:40:32

use this to create a voice over. It has

9:40:35

11 labs on this. So, that's pretty much

9:40:37

all you have to do. Um, this is for the

9:40:40

specific voice. Um, let's go ahead and

9:40:42

do 11 labs here and

9:40:46

hear the different voices. Okay. So,

9:40:48

we're going to just throw one of the

9:40:49

scripts in here and just have it u

9:40:51

basically voice it over. So, I'm

9:40:55

thinking for this one, we'll just do one

9:40:57

of each for now, just so we have some

9:40:59

options. But, we'll probably just do the

9:41:02

general one because this is the general

9:41:04

one right here.

9:41:06

>> Steady, warm, and seasoned with a bit of

9:41:09

southern heart. I am Sloan.

9:41:12

>> I love diving into the why behind the

9:41:14

how your body was once a star. I'm Zoe.

9:41:18

>> Okay.

9:41:18

>> I love diving into the why.

9:41:20

>> Yeah, Zoe is really good. That's that's

9:41:22

great. Let's go ahead and do that. Okay,

9:41:24

let's generate that and then we'll throw

9:41:26

it in cap cut and continue

9:41:29

for now. Let's also check the other one

9:41:31

as well.

9:41:38

Should be done by now.

9:41:42

[music]

9:41:49

Okay, let's see. There's the audio.

9:41:53

Let's grab it and then throw a cat.

9:42:02

Okay,

9:42:05

because it's much shorter. It's just

9:42:06

much faster with speaker, which is good.

9:42:09

a brand new deck for $9,500 near Hampton

9:42:13

Roads. We're locally owned and operated,

9:42:15

so we're not a big Hampton Roads.

9:42:18

>> Okay. And then we'll just do a lot of

9:42:19

cutting here with the audio to make sure

9:42:21

it's clean. So, right here, we'll just

9:42:23

do a splits

9:42:25

here. We'll do a splits. And then we'll

9:42:27

go ahead and

9:42:29

all this audio.

9:42:35

Hampton Road

9:42:40

[music]

9:42:42

for $9,500

9:42:44

near

9:42:49

a big

9:42:52

company. We don't have 20 offices, 50

9:42:55

trucks, or 100 billboards. We run our

9:42:57

business like machine.

9:43:03

>> Okay. Okay. So, we'll generate a few

9:43:04

more of those and then we'll probably

9:43:05

use glare um a glare uh transition

9:43:08

between these clips as well. So,

9:43:11

probably do let's look these up. Glare

9:43:13

probably the normal glare is pretty

9:43:15

good.

9:43:17

Let's see.

9:43:19

>> Dollars near Hampton dollars near

9:43:21

Hampton Roads. We're locally owned and

9:43:23

operated. So, we're not a big company.

9:43:25

>> Yeah.

9:43:26

>> We don't have 20 offices, 50 trucks,

9:43:29

>> or 100 billboards. We run our business

9:43:31

like a lean

9:43:34

machine, which means we have a small

9:43:35

team, run our own crews, so less over

9:43:38

ultimately

9:43:40

prices for you. All of this while still

9:43:42

using the same high quality materials

9:43:44

these other contractors use. Okay.

9:43:46

>> Audio sound effects, mouse click.

9:43:56

I actually like this.

9:44:00

And we can take this and make it much

9:44:01

quieter.

9:44:05

>> Hampton Roads.

9:44:06

>> Yeah, it looks great. And I do a little

9:44:07

bit louder to be honest. 13.

9:44:12

Just line up once for each transition.

9:44:16

>> Cool. Check it out.

9:44:18

>> A brand new deck. $,500 near Hampton

9:44:21

Road. $9,500

9:44:23

near Hampton Road.

9:44:25

>> Okay, let's add some music.

9:44:28

[music]

9:44:40

[music]

9:44:46

>> [music]

9:44:53

[music]

9:44:58

>> owned a brand new deck for $9,500

9:45:01

near Hampton Roads. We're locally owned.

9:45:04

So, we're not a big company. We don't

9:45:05

have 20 offices, 50 trucks, or 100

9:45:08

billboards. We run our business as a

9:45:10

lean mean machine, which means we have a

9:45:12

small team, run our own crews, so less

9:45:14

overhead for us and ultimately better

9:45:16

prices for you. All of this while still

9:45:18

using the same highquality materials

9:45:20

these other contractors use, but charge

9:45:22

three times more. Want a fair price for

9:45:24

your deck? Click the learn more button

9:45:25

below to get a free estimate.

9:45:27

>> So for captions, I like to go to

9:45:28

templates and find one that's like glowy

9:45:30

and big um and a little bit more, you

9:45:32

know,

9:45:34

noticeable. So let's see what we have

9:45:36

here. This one's pretty good here. I

9:45:38

like that one.

9:45:42

>> I don't know if it's good enough to be

9:45:44

honest.

9:45:45

>> A brand new deck for 9,500 near Hampton

9:45:48

Road.

9:45:49

>> Okay, this is much better. Let's go

9:45:50

ahead and increase the font size

9:45:52

slightly and then move it um the Y axis

9:45:56

just a little bit. So, we'll just move

9:45:57

it up

9:45:59

um probably about to the middle bottom

9:46:02

three. So, 750 maybeish.

9:46:06

Let's see. That's probably pretty good.

9:46:08

>> A brand new deck for $9. A brand new

9:46:11

deck for $9,500

9:46:13

near Hampton Roads. We're locally owned

9:46:15

and operated, so we're not a big

9:46:16

company. We don't have 20 offices, 50

9:46:18

trucks, or 100 billboards. We run our

9:46:21

business like a lean mean machine, which

9:46:23

means we have a small team, run our own

9:46:25

crews, so less overhead for us, and

9:46:27

ultimately better prices for you. All of

9:46:29

this while still using the same

9:46:30

highquality materials that other

9:46:32

contractors use, but charge three times

9:46:34

more for. Want a fair price for your

9:46:35

deck? Click the learn more button below

9:46:37

to get a free estimate.

9:46:39

>> Okay, so now let's make some image ads.

9:46:40

Um, I'm going to show you some winning

9:46:42

ads that I've used in the past for my uh

9:46:44

roofing clients and other clients as

9:46:45

well, just to kind of give you some

9:46:46

inspiration like how we're going to be

9:46:47

doing this. The authentic selfie has

9:46:49

been very high performing for me. So,

9:46:51

that's been working really well. This

9:46:53

style as well has been working well for

9:46:54

me. So, the starting at price with the

9:46:56

the ad offer here um and yeah, selfies

9:47:00

and stuff. So, we're going to go ahead

9:47:01

and make something similar to this and

9:47:03

simil similar to this. So, for the

9:47:05

prompts for that, we're going to use 1:1

9:47:07

um aspect ratio at 2K in Pro and just

9:47:10

say make me I'm just going to tell Claw

9:47:13

what I want. So, make me a Higsfield

9:47:17

prompt

9:47:18

to make an ad like this but for decking

9:47:22

instead.

9:47:25

Make this starting at price 9,500.

9:47:30

Okay. So, we're going to go ahead and do

9:47:31

that. So, I know this guy's target

9:47:33

market pretty well, and I know that they

9:47:34

want um you know, some kind of military

9:47:37

push in the ads. So, I'm going to go

9:47:39

ahead and just use these prompts in

9:47:43

Hicksfield.

9:47:45

Just like that. That's going to be one.

9:47:47

It's also important to keep in mind the

9:47:49

area as well because I just got one that

9:47:51

just generated this and it's in like a

9:47:52

cold environment and I want to make sure

9:47:54

it's in the correct location. So, we're

9:47:57

going to go ahead and make sure it's in

9:47:59

this area and regenerate it. So, for the

9:48:03

22 grid one, I'm also going to make sure

9:48:05

that it's in the right area as well. Um,

9:48:07

once again, we generate some pretty good

9:48:09

looking creatives, but a lot of the area

9:48:12

like this house is not going to be the

9:48:13

target demographic to be honest. Um,

9:48:16

these are pretty good actually. This is

9:48:18

pretty good. I do like it. Um, just in

9:48:22

case though, let's go ahead and make a

9:48:24

couple more of them. Okay, this ad is

9:48:26

awesome. So, I'm going to go ahead and

9:48:27

download this. Yeah, these ads look

9:48:30

great. Um, I'm going to go ahead and run

9:48:32

these. I like this one a lot because it

9:48:33

has proud to offer military discounts.

9:48:36

So, we'll probably go with this one as

9:48:39

well as this one because this is

9:48:40

probably the ideal demographic.

9:48:42

Um, so we'll go ahead and download these

9:48:44

two and those will be the creatives. So,

9:48:47

I hope you enjoy this video and I will

9:48:48

see you in the next one. Hey everyone,

9:48:49

it's Owen Rensland and welcome to

9:48:51

LiveFunnel Buildout. So, in this short

9:48:54

video, we are going to be building a w

9:48:56

winning funnel from scratch. Um, this is

9:48:59

going to be a one-sizefits-all for all

9:49:01

of your clients that you can use. But

9:49:03

the way that I would recommend doing

9:49:04

this is you make the funnel once in

9:49:07

lovable. And then all you do when you

9:49:09

sign a new client is just duplicate the

9:49:11

project inside of Lovable and then

9:49:12

change the domain. But first things

9:49:14

first, let's go ahead and go into the

9:49:16

agency or a client sub account that we

9:49:18

have just to give you an example about

9:49:20

like what we're going to be building

9:49:21

here. Inside of the snapshot uh that we

9:49:24

have for client fulfillment, you will

9:49:26

see a client funnel template here that

9:49:28

is inspiration that looks something just

9:49:30

like this. This funnel is old and slow

9:49:34

and not that well converting and not

9:49:36

that prettyl looking. So, what we're

9:49:39

going to do is make an entirely new one

9:49:41

from scratch. And I'm just going to go

9:49:43

through and work through this live in

9:49:45

front of you and just show you like how

9:49:46

I would go about building one of these

9:49:47

funnels. First thing we're going to do

9:49:48

is ask what we want. Now, this funnel,

9:49:52

the criteria for it is everything that's

9:49:54

on this page right here that's in meta

9:49:57

ads mastery. So, we're going to use this

9:49:58

to help us build this page. I'm going to

9:50:00

go ahead and download this as a PDF and

9:50:02

then give it to Lovable as detail.

9:50:05

So let's go ahead and attach this as a

9:50:07

file.

9:50:10

Help me create

9:50:12

a high converting landing page

9:50:15

for home improvement company. Home

9:50:17

improvement

9:50:19

companies.

9:50:21

They will be coming from ads like the

9:50:23

ones I attached.

9:50:26

We're going to attach some ads as well

9:50:27

just so the congruency is there. Um

9:50:30

it'll be stuff like this, stuff like

9:50:32

this.

9:50:34

um stuff like this. If it can load a

9:50:37

video

9:50:40

the page to have a high converting

9:50:44

and mobile first survey

9:50:47

that asks these questions in this order.

9:50:50

So the questions that my client wanted

9:50:52

to have asked are basically do you have

9:50:56

a deck as the first question

9:51:00

and if the answer is yes then the

9:51:03

follow-up

9:51:05

question is put and here because we're

9:51:09

doing this through a blanket page like

9:51:12

Home Solutions USA um some companies

9:51:15

want the information known that it's

9:51:17

like through their company uh So, we can

9:51:20

do that by adding the company name in

9:51:23

this landing page, but to keep it

9:51:26

simple, we just want to make sure that

9:51:28

they understand the most important parts

9:51:30

of this funnel to make it stronger. So,

9:51:32

I want a spot to show lots of reviews.

9:51:37

I want no hidden fees, showing licensed

9:51:41

and insured,

9:51:44

military discount

9:51:46

op supported. This is really important

9:51:49

because of the market area that we're

9:51:50

doing it in. Um, we also want

9:51:55

um,

9:51:56

yeah, make this a really strong and high

9:52:00

converting page.

9:52:04

Minimal friction, super simple

9:52:08

iPhone first

9:52:10

and then a booking calendar for the

9:52:13

estimate which is a go highle calendar

9:52:17

at the end of the survey.

9:52:20

no specific qualifications like they'll

9:52:23

work with anyone. Calendar at the end of

9:52:25

thing is going to be connected to this

9:52:27

sub account. So we can go ahead and just

9:52:29

embed that calendar in there as well.

9:52:33

So we'll do the on-site estimate share

9:52:35

copy permanent link. Actually we'll do

9:52:37

the embed code.

9:52:39

There's the calendar to embed at the end

9:52:42

of the survey to book a free estimate.

9:52:49

Okay. Um,

9:52:53

yeah. So, this is all great. If we

9:52:55

actually look at the website of the

9:52:57

company that we're about to we're

9:52:58

building this for,

9:53:02

I believe it's this right here. This

9:53:04

website.

9:53:07

Yep.

9:53:10

So, it actually looks like their website

9:53:12

isn't even loading to be honest, which

9:53:13

is a little concerning.

9:53:15

There we go. So, it's pretty outdated,

9:53:18

pretty old. So, their color scheme, I'll

9:53:20

just give them the the look of their

9:53:22

page.

9:53:25

I attached the look of their current

9:53:29

page. Don't take any inspiration

9:53:33

other than some slight color inspiration

9:53:37

just so it looks on brand.

9:53:39

[clears throat] And also, okay,

9:53:43

display the social proof as well as a

9:53:46

like carousel

9:53:50

that cycles

9:53:53

of

9:53:54

like where it says class A contractor,

9:53:59

etc.

9:54:00

And then let's see,

9:54:03

these are actual job jobs that they've

9:54:06

done. So, we could actually take some of

9:54:09

these.

9:54:11

We don't want too much friction, to be

9:54:12

honest, on this page. We're going to

9:54:13

keep it as simple as we can, though. So,

9:54:15

I'm not going to put any of this into

9:54:16

the landing page. Um,

9:54:22

yeah. So, let's just give it this

9:54:23

information. The current calendar that

9:54:25

they have for conversion is like pretty,

9:54:28

you know, it's it's pretty crazy. Like,

9:54:31

obviously, there's a lot of friction

9:54:32

here. There's lots of places that they

9:54:33

can click on and all this stuff. Um, and

9:54:36

then we are going to also put their logo

9:54:38

as well. So, I'm going to download that,

9:54:41

throw it into Lovable

9:54:46

there.

9:54:48

Okay.

9:54:50

So, let's just see what it pops out

9:54:52

with. Um,

9:54:54

this is going to be the fundamentals of

9:54:56

what we're going to be building.

9:54:58

And obviously, it's going to be iPhone

9:55:00

first. So, we're going to let this start

9:55:02

building it. And um

9:55:06

yeah, once this is done though, we will

9:55:09

edit it, make sure it looks good, make

9:55:11

sure it's high converting. We'll connect

9:55:12

the funnel to go high level. So we'll

9:55:15

actually go into the automation of the

9:55:16

sub account and connect it because

9:55:18

obviously like the survey and the

9:55:20

lovable funnel is going to be connected

9:55:23

to go high level through web hooks. So

9:55:24

the way that that'll look is like we'll

9:55:26

put an inbound web hook here and we'll

9:55:28

send loable this information and add a

9:55:30

contact here and then choose the fields.

9:55:32

So, I'll show you how we do that. Um,

9:55:36

and then yeah, we need a this is going

9:55:38

to be a question as well, which I forgot

9:55:40

to add. Um,

9:55:45

cl the contact.

9:55:47

Make sure add a question

9:55:49

in the form with the contact information

9:55:52

like name, email, phone number, address

9:55:56

and then forward that to the booking

9:55:59

calendar at the end as well. So there's

9:56:03

minimal friction.

9:56:05

That's something as well that you need

9:56:06

to have in place that's a part of this

9:56:08

um conversion rate doc. Is there

9:56:10

anything else? Page load speed we'll fix

9:56:12

at the end. um congruency and visual

9:56:15

credibility. We'll make sure that that

9:56:17

looks good. We can add some social proof

9:56:18

under it as well. Um message congruency.

9:56:21

This is one thing we haven't actually

9:56:23

built out the ad campaign yet. So, we'll

9:56:25

have to mess with this. The way that

9:56:27

this will typically look though is the

9:56:30

winning messaging is just, you know, job

9:56:34

starting at 9.5K or or whatever like the

9:56:36

offer is that we're going with. So, we

9:56:38

can write that here as the headline at

9:56:39

the top of the the lovable funnel as

9:56:41

well.

9:56:42

Um,

9:56:44

so we'll watch this build it and then

9:56:46

other than that,

9:56:49

we'll make sure the copy, we'll make

9:56:50

sure the page can actually answer all

9:56:51

these questions and that it's high, you

9:56:53

know, high page speed loading, um, user

9:56:57

experience. So, yeah, let's see what it

9:57:00

builds and then we can go from there.

9:57:04

These guys do have a pretty strong

9:57:05

Google page presence. Like, I'm not

9:57:07

going to lie, when you look up their

9:57:08

company on Google, it's got tons of

9:57:09

reviews. It's got lots of information on

9:57:12

there. And I'd love to showcase that in

9:57:15

the page at some point somehow.

9:57:17

So

9:57:21

yeah, we can go ahead and give it that

9:57:23

information as well. Okay, let's go

9:57:26

ahead and refresh it and see what we've

9:57:28

got so far. Okay, so for the phone

9:57:31

right now, this is way way way too much

9:57:34

going on.

9:57:37

Okay, we're going to tell it to remove

9:57:38

some of this information because yes,

9:57:40

it's got some good information. It's got

9:57:42

some proof and it's got some stuff, but

9:57:44

like this is way too much going on. Like

9:57:47

you click on this, you don't know where

9:57:48

to call. You don't know where to click

9:57:49

this. You don't know where to click

9:57:50

that, click these. Like you really don't

9:57:52

know what the hell to do. So, we'll

9:57:54

reduce all the friction. Remove

9:57:56

everything that doesn't need to be

9:57:57

there. And this is the survey that has

9:57:59

you filling out right now. Do you

9:58:01

already have a deck? Um, yes, I have a

9:58:03

deck. How big is your current deck?

9:58:07

um their minimum size is

9:58:11

at least 180 square foot and above. So

9:58:13

we'll actually change that to be 180.

9:58:19

This is survey to be under 180 square

9:58:22

foot

9:58:25

instead of 200.

9:58:27

And then roughly how old is it?

9:58:31

Project done.

9:58:34

property address and see available

9:58:36

times.

9:58:42

Yep. So, they fill in this information.

9:58:43

Let's test out if it autofills. Let's do

9:58:45

owend decking@gmail.com.

9:58:47

Yeah. So, that autofills properly. The

9:58:48

full name doesn't autofill.

9:58:51

Um location. Okay. So, we're going to

9:58:52

have to mess with this form a little bit

9:58:54

and set up a high level, which is just

9:58:55

fine.

9:58:58

I believe the form it has set up for

9:58:59

right now is the appointment booking

9:59:00

form. Yep.

9:59:03

So, if we Okay. Yeah, it looks much

9:59:05

better now. Way, way simpler. Get a free

9:59:08

instant quote. Take 60 seconds. No phone

9:59:11

calls until you book. Um, Google rating.

9:59:14

The Google My Business link. I don't

9:59:16

really want it to be clickable.

9:59:20

That's correct, right? 4.2 78 Google

9:59:22

reviews.

9:59:24

Um,

9:59:26

radar 78 Google reviews. So, I'm

9:59:28

actually going to

9:59:30

click on this

9:59:36

share

9:59:40

and it's fine. Make the Google rating

9:59:44

redirect to this. Get a free instant

9:59:46

quote

9:59:48

quality. Let's see. No hidden fees.

9:59:53

Make sure this is optimized for mobile.

10:00:04

discount as well. I don't really like

10:00:07

the idea of having this take it takes 60

10:00:09

seconds

10:00:19

because it has it right here and here

10:00:21

and I just don't want it at all to be

10:00:22

honest. The calling CTA as well.

10:00:27

This is something that we could keep. Um

10:00:30

I don't like this.

10:00:33

I want All right. Licensed looks good.

10:00:37

Um this looks pretty simple.

10:00:40

Oh yeah,

10:00:44

that's great. Perfect. Okay. Yeah, this

10:00:47

is this [laughter] is going to be super

10:00:48

high converting. Um

10:00:54

yeah, so this is our inspiration. We

10:00:55

don't have any prepare like call here.

10:00:56

So, I'm just going to remove that.

10:01:01

So, we'll have it remove that. All

10:01:02

right. This This is a pretty high

10:01:04

converting looking landing page. Like,

10:01:05

I'm not going to lie. This is going to

10:01:06

print. Cool. So, let's go ahead and just

10:01:08

save this. And we want to test it out as

10:01:10

well. So, let's go ahead and fill it

10:01:12

out. How big is your current deck? Um,

10:01:16

[snorts]

10:01:17

let's do one. Let's do Let's do No, I

10:01:20

want a new one built.

10:01:23

What size deck are you looking to build?

10:01:26

um 180 to 400

10:01:29

1 to 3 months.

10:01:31

Send your estimate to owen123@gmail.com

10:01:35

to see if it saves properly.

10:01:38

An address.

10:01:41

We actually don't want the address to be

10:01:44

Yeah, we do. Okay, it's fine. Okay. See

10:01:47

available times.

10:01:50

Okay.

10:01:54

And then if someone was to book an

10:01:55

estimate,

10:01:56

they can book one in.

10:01:59

And

10:02:00

here's the first issue.

10:02:03

This survey and form does not look good.

10:02:06

So, let's just fix it. And then we'll

10:02:09

also have to add the custom values in as

10:02:10

well,

10:02:12

but we'll do that in the pre-launch

10:02:14

video.

10:02:15

So, we're going to add a custom domain

10:02:17

to this also. So, let's test it out.

10:02:19

Yes, I have a deck. This is a lot of

10:02:22

friction. I'm not going to lie. Like

10:02:23

this is a ton of friction. If the TAM

10:02:26

the total addressable market is smaller

10:02:28

for this company, I'm going to reduce

10:02:31

the friction by a lot. But this is the

10:02:33

information that this guy wants. Pick a

10:02:34

good time calendar.

10:02:37

Okay. So all this autofills other than

10:02:39

the full name. So we'll have to fix

10:02:42

that. So for the thank you page, the

10:02:44

inspiration that we have for the thank

10:02:45

you page inside of the funnel template

10:02:47

is like a customcoded one that looks

10:02:49

decent, but again it doesn't look

10:02:50

congruent at all. Um, expect our call

10:02:52

soon. So, I'm going to screenshot this

10:02:54

and then send it to Lovable and say this

10:02:56

is like an idea about what I want to

10:02:57

see. See a similar layout for the thank

10:03:00

you page,

10:03:02

but actually make it look like it

10:03:05

belongs in the funnel.

10:03:09

Add social proof,

10:03:12

everything they need to get confidence

10:03:15

in the company. I also want to embed

10:03:21

their Google My Business profile as well

10:03:25

which

10:03:28

is right here. So we can press share

10:03:33

which is that

10:03:35

um

10:03:37

okay so let's just press next

10:03:41

and this is going to be the page

10:03:45

make it slashthank you

10:03:50

okay

10:03:53

so let's see if that worked

10:04:01

They pick a time.

10:04:03

They still get the location option here.

10:04:06

And I'm pretty sure that this has to be

10:04:08

a problem with the M go high level

10:04:09

somewhere. Oh, obviously it's this right

10:04:11

here. Um,

10:04:15

so this information right here is going

10:04:18

to be their address, right? Whoever

10:04:22

enters in the address. So that's going

10:04:25

to be the contact full address.

10:04:29

So just to verify I see this, you know,

10:04:31

jobs they have done in the post booking

10:04:34

page.

10:04:36

I'm going to include some screenshots of

10:04:37

jobs that they've done which are on

10:04:40

their website. They've got a lot of a

10:04:42

lot of testimonials and pictures and

10:04:44

things.

10:04:52

Wow. Yeah, they got a lot of stuff on

10:04:55

here. I'm just going to take it all.

10:04:56

Give it all to Lovable and see what

10:04:57

level does with it to be honest. Yep.

10:04:59

Contact full address is going to be

10:05:01

correct there. So, we have that set. We

10:05:03

have this at high priority because he's

10:05:04

going to be the one taking the

10:05:05

appointments right now. Save changes.

10:05:07

There we go. So, that'll fix that. Um,

10:05:10

next thing we need to fix is

10:05:14

screenshots of these jobs. There's so

10:05:16

many of them.

10:05:18

I'm just going to like include all of

10:05:20

these.

10:05:24

Let's do one, two, three, four. I am

10:05:27

just sending you

10:05:30

tons of stuff for examples.

10:05:34

Okay, [snorts] cool. Looks good.

10:05:39

Now, when we fill this out, boom,

10:05:42

perfect. They can book. Then after they

10:05:44

book, let's just make sure this works,

10:05:52

which actually I'm not going to do

10:05:54

because I don't want the my client to

10:05:56

get notifications quite yet because we

10:05:58

don't have the custom value set up on

10:06:00

like what the job type is and all this

10:06:01

stuff, which we do need to set, which

10:06:04

we'll also do in this video. Uh the

10:06:06

thank you page. Thank you for choosing

10:06:07

us. Expect our call soon. And see,

10:06:09

notice how I'm building all this on a

10:06:10

mobile. Mobile first. Go high level

10:06:12

wise. All we need to set up is the

10:06:14

automation and then the custom values. I

10:06:16

do want reviews to be higher up though

10:06:18

on this page because that's probably the

10:06:19

best thing. Social.

10:06:22

So that's doing that. Uh once that's

10:06:24

done, then we can go ahead and connect

10:06:25

it to go high level, connect the

10:06:26

automations, everything else. Um okay.

10:06:29

So now let's go ahead and connect the

10:06:31

survey to go high level. We're going to

10:06:34

go ahead and add it to the 1.1 new lead

10:06:35

automation. That's all we have to

10:06:36

change. Everything else is already set.

10:06:38

Now we already have it set. So when

10:06:39

someone books an appointment, they will

10:06:41

get removed by getting added to this

10:06:43

workflow from all lead nurturing

10:06:45

workflows. So what that means is all we

10:06:48

have to do is just trigger this as a

10:06:49

normal new lead as we would with the

10:06:51

survey typically, but instead of the

10:06:52

survey, we're going to be using an

10:06:54

inbound web hook from Lovable. So the

10:06:57

first thing we have to do is ask tell

10:06:58

Lovable. Basically, I all I did is like

10:07:02

say, okay,

10:07:05

make it so a survey submission

10:07:10

is a new lead inside of GHL with a

10:07:13

inbound web hook.

10:07:15

So, all you have to do is tell it that

10:07:18

and it's going to ask for the URL, which

10:07:21

we just got here. So, you copy that.

10:07:24

Okay, drop the URL.

10:07:27

So you send it.

10:07:31

Once that's done, it's going to tell you

10:07:33

like how to map it and also you're going

10:07:35

to ask it to basically make a payload

10:07:37

reference which is right here.

10:07:42

So let that do its thing.

10:07:46

By the way, this looks really good. Like

10:07:47

I think this is going to convert very

10:07:48

very well. The headline will change

10:07:51

depending on what we actually decide to

10:07:52

go with. I think we're going to do like

10:07:54

the the veteran approach for the actual

10:07:56

ads just because that works really well

10:07:58

in their area. Okay, says check new

10:08:00

requests. There's the payload. If it

10:08:02

doesn't send you this right away, just

10:08:03

ask for it. Just be like take a

10:08:04

screenshot. It says no results. Attach a

10:08:07

mapping reference. So save this as a

10:08:09

trigger. Create contact and you'll add

10:08:10

the fields. You could start off with the

10:08:12

basic fields. Um, but if you need the

10:08:14

exact ones as like what to build, um,

10:08:17

you can ask Lovable, but it should send

10:08:19

you, you can ask it for like stuff like

10:08:21

this, like what it wants you to map

10:08:23

basically. So, first things first is

10:08:25

just the full name.

10:08:27

Um, actually, let's just do first name,

10:08:29

last name, and then that's going to be

10:08:31

the trigger from here.

10:08:35

first name, last name,

10:08:39

and then we'll do email.

10:08:45

Email.

10:08:47

Do phone number.

10:08:57

Phone number. And then we'll do address.

10:09:04

Okay. So now we have to make a couple of

10:09:07

them. So we need what we need project

10:09:10

type has existing deck current deck size

10:09:14

deck age.

10:09:16

Um so all of this information to make in

10:09:19

custom fields. So let's just go ahead

10:09:21

and go to settings go to custom fields

10:09:24

create single line contact and then

10:09:27

chooses us the names. So project type

10:09:32

project type

10:09:35

do another one we'll do

10:09:39

has existing deck

10:09:48

and then we'll do current deck Guys,

10:10:09

okay, create that

10:10:12

deck age.

10:10:15

Again, this is a lot of friction. Like

10:10:17

I'll probably remove friction depending

10:10:18

on their market size, but I have a

10:10:19

feeling the market size is actually

10:10:20

pretty big, so it might be okay.

10:10:24

deck age

10:10:26

and then desired deck size

10:10:38

and timeline.

10:10:47

Okay, so now that we have all that done,

10:10:49

we can go back to the automation and map

10:10:51

out those fields as well.

10:10:56

First things first, we're going to go

10:10:57

ahead and map out

10:10:59

u the project type

10:11:02

which is what we just made there.

10:11:05

And that is going to be project type

10:11:06

here.

10:11:09

Then we are going to map out has

10:11:11

existing deck.

10:11:16

Oops.

10:11:20

And then the current deck size.

10:11:26

deck age,

10:11:35

desired deck size,

10:11:40

and then finally

10:11:42

timeline.

10:11:46

Okay, there we go. So, it's going to

10:11:48

give us all that information in there.

10:11:50

Um just as a bonus feature all you can

10:11:53

uh you can basically add this as well to

10:11:54

the information. So for example this

10:11:58

actually nothing needs to change here.

10:12:01

Um but we do have to change the

10:12:02

automation that has the notifications.

10:12:04

So if we go to the alert workflow and

10:12:05

the new lead automation the internal

10:12:08

notification this is going to be going

10:12:09

to the company email. We can basically

10:12:12

change this information here. Email

10:12:14

template not found.

10:12:19

So this is the internal lead

10:12:20

notification.

10:12:22

So new lead internal notification.

10:12:27

Okay. And then about the lead. This is

10:12:30

where we'll have this new information

10:12:31

that we just put in. So what we can do

10:12:34

is actually duplicate this tab and then

10:12:36

just put all the new information in here

10:12:37

that we have inside of lovable. So we

10:12:39

have project type just just all this

10:12:41

information basically. Um we already

10:12:43

have the address and all that down

10:12:44

there. We just need this information.

10:12:46

So, we can do

10:12:50

project type. Okay. And that's all the

10:12:52

information that they want about the

10:12:53

lead. It's a lot of information. Um,

10:12:57

but uh yeah, so this could be 18. And

10:13:00

then for this, we're going to put in all

10:13:02

these contact fields. So, there's no

10:13:04

good way to do this now other than just

10:13:05

copy and pasting it from the automation.

10:13:07

So, I would recommend just going to the

10:13:08

new lead automation

10:13:12

and then getting it all from here. So we

10:13:14

have the project type.

10:13:17

Um or we could just do the actual

10:13:19

project type custom field because it has

10:13:20

it mapped to it now. So the way we do

10:13:22

that is go to settings custom fields or

10:13:24

I guess custom. Yeah, custom fields.

10:13:27

Um timeline you just copy and paste it

10:13:30

here. So timeline.

10:13:33

There we go. Let's add a space. And then

10:13:37

desired deck size.

10:13:42

And then again, the friction will

10:13:44

probably change. So, we'll probably

10:13:45

remove some of these in the future. Um,

10:13:47

we'll see

10:13:50

project type. Okay, perfect. So, we'll

10:13:53

just copy and paste all that and save it

10:13:55

because we are going to have to put this

10:13:56

information inside of all the the

10:13:57

notifications. So, sometimes when you

10:13:59

edit them, um, it goes back to the

10:14:02

original snapshot of like what it looked

10:14:03

like. So, make sure you change the name

10:14:04

to be the correct name and everything.

10:14:06

So, let's save this. Um, okay. So be

10:14:10

from name

10:14:14

from Owen Rensland,

10:14:17

company email

10:14:21

to company email,

10:14:23

all the information.

10:14:25

Okay. As well as here, just copy and

10:14:28

paste it here.

10:14:34

Project type, timeline, just all that

10:14:37

good information.

10:14:42

And then we'll also do the same thing

10:14:43

with the employment workflow.

10:14:49

So this one's just going to be the

10:14:51

internal notification here.

10:14:54

All we have to do is

10:14:57

do this. I actually like the look a lot

10:14:59

more where it's cleaner and smaller like

10:15:01

this. So I'm going to change that with

10:15:02

the original one also.

10:15:05

So this is all correct.

10:15:09

And then here as well.

10:15:15

And then we'll do

10:15:19

the new lead alert as well. We'll just

10:15:21

update it

10:15:26

so it looks a little bit cleaner.

10:15:35

Okay.

10:15:37

There we go. So, that's pretty much it.

10:15:42

Sometimes it has a weird habit of doing

10:15:43

that. So, we'll need to fix that. And

10:15:46

then make sure it looks good in the

10:15:47

appointment one more time.

10:15:55

Looks good.

10:16:07

Great.

10:16:10

All right.

10:16:12

Looks good. So now we can actually run a

10:16:16

test to see if all this is working.

10:16:19

Um,

10:16:21

we can get that going. And then also

10:16:24

what we need to do inside of the custom

10:16:25

fields, custom values as well, is add

10:16:27

the information. We'll add this in the

10:16:30

pre-launch video. Um, color we won't

10:16:32

worry about. And then the confirmation

10:16:34

page URL is going to be the new URL that

10:16:37

we have here. So, if we look this up, it

10:16:39

should be opening up now. I believe it's

10:16:41

SL. Thank you.

10:16:46

Yeah. Oh, yeah. This looks amazing.

10:16:51

Heck yeah.

10:16:54

Perfect. Cool. So, we'll put that in

10:16:55

here. And that's pretty much it. In the

10:16:57

pre-launch video, we'll set up the

10:16:58

pixel. Um, just a hint, all we'll do is

10:17:00

ask it add pixel to this and it'll

10:17:03

pretty much do it for us. Um, but yeah,

10:17:06

that's the page. It's super high

10:17:07

converting. We can even test out a

10:17:08

booked lead and appointment right now.

10:17:10

You know, the the mini thing works there

10:17:12

as well because level is amazing. So, we

10:17:14

can search this up. Yes, I have a deck

10:17:17

20 to 400.

10:17:20

I want the project on ASAP.

10:17:23

test leadgmail.com.

10:17:31

Okay,

10:17:36

you're set. Oh, and pick a time.

10:17:40

Schedule appointment.

10:17:42

Thank you for choosing us page. And

10:17:44

we'll remove this edit with loable as

10:17:46

well.

10:17:51

There we go.

10:17:53

And now

10:18:00

let's check it out. Allow that.

10:18:04

Yeah, this looks great as well. Um, did

10:18:08

I get the SMS message? I did. Looks

10:18:11

great.

10:18:13

So, that's good to go. Now, let's see if

10:18:16

our client also got the notification.

10:18:20

Owen has booked an appointment.

10:18:23

Um,

10:18:24

now we're seeing some information.

10:18:28

You have a new appointment. The

10:18:30

information in there.

10:18:33

So, all of this does look good as well,

10:18:35

but I'm noticing that these this

10:18:36

information isn't showing properly.

10:18:39

So, let's first check the contact.

10:18:44

Yeah.

10:18:46

Yeah. It's looking like none of this

10:18:48

actually showed up. So, let's go ahead

10:18:49

and fix that.

10:18:56

So, I'm assuming what that means is that

10:18:57

this web hook didn't fire properly.

10:19:04

Let's tell it.

10:19:14

The contact was created well and works

10:19:16

well. The email deliverability is bad.

10:19:18

So, what we'll do is we'll actually just

10:19:20

like go ahead and overhaul that quickly.

10:19:22

Um, all you have to do to do that is go

10:19:24

to email services.

10:19:26

Um, create a dedicated domain. There we

10:19:28

go. Now, he has the information

10:19:31

as to the book deployment. This gets

10:19:33

sent to his number.

10:19:36

And then this is the person that, you

10:19:38

know, it obviously sent to, which is an

10:19:39

actual contact. Okay. So, we'll do one

10:19:41

final test pre-launch just to make sure

10:19:43

everything's good. But that's the entire

10:19:44

landing page set up live in front of

10:19:46

you. Um, this is a super high converting

10:19:47

page and I have no idea, no doubt this

10:19:49

is going to crush. Um, so thank you for

10:19:52

watching and I will see you in the next

10:19:53

one. Hey everyone, it's Owen Run and

10:19:54

welcome to live campaign buildout. In

10:19:57

this video, what we're going to do is

10:19:58

use the creatives that we've made in the

10:20:00

past and basically build out a campaign

10:20:03

also with the landing page we built as

10:20:05

well. Now, in preparation for this

10:20:07

video, I went ahead and did some

10:20:08

research on ad library and seen, you

10:20:10

know, has kind of been working. Um, this

10:20:12

concept has seemed to be run a lot, so

10:20:15

I'm assuming it's probably a winning

10:20:17

concept. Um, so I'm adding the company's

10:20:19

guy's name in here. Um, and then this is

10:20:23

the option two, which has worked from

10:20:25

for very well for some of my ads. So

10:20:28

this is an option as well. And then the

10:20:30

headline options and the description

10:20:31

options. This is what we're going to be

10:20:32

using to build up the campaign. So first

10:20:34

things first, let's go ahead and just

10:20:35

create a new campaign. This is going to

10:20:37

be under an ad account. That's a general

10:20:38

ad account. you can have just one um for

10:20:40

every single client that you have. So,

10:20:42

I'm just going to build out this one for

10:20:44

this client. So, in the service delivery

10:20:46

video, I do have a naming scheme if you

10:20:47

want to use it. Um I should probably use

10:20:49

it just for, you know, just to be a good

10:20:54

example. This is the company name. This

10:20:56

is the niche. Um and then this is the

10:20:57

date. So, it's 617 right here. Auction

10:21:01

lead, campaign budget. We want to do

10:21:02

adset budget so we have more control

10:21:04

over what the ads, you know, spend at.

10:21:07

Um, and that's pretty much it. I'm going

10:21:09

I'm not really going to set a campaign

10:21:10

objective here. Normally, you'd want to

10:21:12

add like a you know, a spending um

10:21:14

object like, you know, objective.

10:21:17

Um, I believe that that's the

10:21:21

normally you want to have an objective

10:21:23

set so it doesn't spend more so it knows

10:21:25

like what auctions to bid at. But for

10:21:27

now, I'm just going to go ahead and call

10:21:29

the campaign that. Um, and what's nice

10:21:32

is that you can just duplicate campaigns

10:21:33

for new clients as well. It's super

10:21:35

simple. and use the same pixel. For the

10:21:37

ads set, we're going to go adset

10:21:40

advantage plus the age range. Believe it

10:21:42

or not, this company wants to go 40 to

10:21:45

65 plus because the age is a little bit

10:21:47

older. So, we're going to do 40 to 65

10:21:49

plus. And then we're going to set this

10:21:53

as just Hampton Roads, which is like a

10:21:56

general area as to where we're going to

10:21:57

be running the ads. We want it to be a

10:21:59

single destination and a website. the

10:22:02

landing page that we made, maximize

10:22:04

number of leads, and we will set up the

10:22:05

pixel as well. So, let's go ahead and do

10:22:07

that now. Um, it's a super simple

10:22:09

process, but all we have to do is go to

10:22:11

lovable first and then also go to events

10:22:13

manager. This is the same pixel you're

10:22:15

going to be using for all of your

10:22:16

clients. Help me set up

10:22:20

the pixel so that the lead gets tracked

10:22:24

accurately and so does the schedule

10:22:28

event.

10:22:30

So, click connect data. This is going to

10:22:31

be the pixel that you use for all of

10:22:33

your clients, okay? For every single

10:22:35

landing page. Um, it learns

10:22:40

after like 30 or so events and we can

10:22:42

actually use the same pixel um for all

10:22:46

of it, right? And we can just connect it

10:22:48

all through Lable. So basically to do

10:22:51

this we have a web and then we can

10:22:54

create a new data set and we can just

10:22:56

call it like service delivery pretty

10:22:58

much

10:23:00

because we're going to be using it for

10:23:01

everyone. We're going to create it and

10:23:04

say meta. Here it is meta but I am going

10:23:08

to use the same pixel for every single

10:23:11

one of my clients.

10:23:13

We are going to be in different lovable

10:23:16

projects

10:23:18

that have the same pixel setup so that

10:23:22

we have one congruent pixel

10:23:26

for everyone. Help me set this up.

10:23:31

Okay, pixel ID is going to be here. So,

10:23:35

we have that set to the right ad account

10:23:36

that we're running the ads in. set up

10:23:38

Metapixel and then we'll do add it to

10:23:41

yourself and the base code. So, we're

10:23:45

going to skip this for now and just send

10:23:47

the base code

10:23:50

and then it'll go from there

10:23:54

because we don't have that much volume

10:23:55

and this is lead generation and not a

10:23:57

point booking. I mean, we are doing a

10:23:58

point booking but like honestly not that

10:24:00

high of a volume yet. So, I would just

10:24:01

optimize for leads. So, we'll do that

10:24:04

inside of the campaign once this is all

10:24:05

set up. But this is pretty much most of

10:24:07

the process. We do have it inside of go

10:24:09

high level as well with we you know we

10:24:11

fire certain things with conversions

10:24:13

API. So if I go here you can actually

10:24:16

see um

10:24:20

their account in the automation section.

10:24:23

We have it. So in the new lead

10:24:25

automation it'll send um

10:24:29

actually it doesn't have it here. Just

10:24:30

the appointment push automation. And

10:24:33

we're going to actually turn this off

10:24:34

and remove this because we don't need

10:24:37

the conversions API with lovable. It

10:24:39

does it for us.

10:24:41

So we're good to go there. Okay. So

10:24:45

basically

10:24:46

Pixel is wired up. So we have this right

10:24:49

here.

10:24:51

Um

10:24:54

let's just do next. Next. Turn on

10:24:56

advanced matching.

10:25:01

Okay. And we just refresh this.

10:25:06

Go to our new pixel.

10:25:10

All right. Set up Metapixel. So, we'll

10:25:13

test it. It looks like it's already

10:25:15

done. Works exactly as intended. So, now

10:25:17

that that's done, all we have to do is

10:25:19

wait on the overview section 30 minutes

10:25:21

for these two to become events and then

10:25:23

we're going to go there. In the

10:25:24

meantime, let's go to the campaign and

10:25:26

continue to set it up.

10:25:29

So, we set up which one? Where is it?

10:25:31

This one right here. Okay, we have

10:25:32

leads, adset budget on the adset level,

10:25:35

conversion location. We have website.

10:25:37

Um, we'll use the service delivery one

10:25:39

here. And we'll choose lead once it

10:25:41

becomes an active event. It'll take

10:25:42

around 30 minutes or so. Uh, so that's

10:25:44

good to go. We're not going to worry

10:25:46

about any of these cost results for now.

10:25:48

Um, dyn like daily budget for this

10:25:51

client. I'm going to go ahead start them

10:25:53

off. I've got like forest creative, so

10:25:55

I'm going to start off around like $80 a

10:25:56

day in ads. Chesapeake, Suffulk,

10:25:59

Virginia Beach. I know they primarily

10:26:01

want jobs in this area starting off. And

10:26:05

then they also wanted to add Suffulk as

10:26:07

well later on. They didn't want to count

10:26:09

that out. So we'll also add a small pin

10:26:11

on suffk.

10:26:13

And we will now like actually set a

10:26:15

solid radius for these. So the first one

10:26:18

is Ches Peak. Um let's make this a

10:26:22

little bit smaller. We don't want

10:26:25

a little bit bigger than that. Maybe

10:26:27

like

10:26:29

15ish.

10:26:32

Then Virginia Beach

10:26:36

that's fine.

10:26:39

And Port Mouth 15 as well. So estimated

10:26:41

audience size is 946. And if you

10:26:43

remember in our service delivery parts

10:26:45

in terms of TAM,

10:26:48

it is a large TAM which um that's what I

10:26:53

would indicate it as because it's 80,000

10:26:56

people.

10:26:59

Um

10:27:01

because that TAM is pretty big, I don't

10:27:03

mind having this extra friction.

10:27:06

Um and I believe that's correct.

10:27:11

I don't want it to be in a norolk city.

10:27:14

So we are going to do one small circle

10:27:16

here

10:27:19

that looks just like maybe a little bit

10:27:20

smaller than that.

10:27:23

And then this is going to be an

10:27:25

exclusion.

10:27:29

So

10:27:31

you have areas of suffk

10:27:35

the suff bubble is like

10:27:40

I prefer it to be a little bit over

10:27:41

actually.

10:27:43

Yeah, basically the ads will be running

10:27:44

in this general area and this is like

10:27:45

where they want jobs. Um they don't want

10:27:48

the downtown city jobs obviously because

10:27:50

they're just a little bit broker. They

10:27:52

want a lot of these Virginia Beach ones

10:27:53

though.

10:27:55

So we'll call that good for now for

10:27:57

targeting as far as location goes.

10:28:02

And minimum age, we are going to set

10:28:05

this to 25. Um, keep in mind this is an

10:28:08

older demographic for this client.

10:28:11

Because of that, we're going to further

10:28:12

the limit reach of our ads and only

10:28:14

specifically go from 40

10:28:16

to 65 plus and then choose all genders

10:28:21

for now.

10:28:23

And that's going to be that placement

10:28:25

controls. We are going to change the

10:28:27

placements and only go Facebook and

10:28:29

Instagram.

10:28:32

This is only to have better CPMs.

10:28:37

Okay, cool. All right, so that's pretty

10:28:40

much the adset level. Obviously, we'll

10:28:41

have the conversion event in here once

10:28:43

it loads. And now we'll go to the ad

10:28:46

level.

10:28:48

Just to stay congruent, we should

10:28:49

probably have the naming scheme.

10:28:53

Uh, in total for this client, I'm

10:28:54

thinking I'm going to test around four

10:28:56

ads because we're doing around $80 a day

10:28:58

in adset or an ad spend. So, we'll

10:29:00

probably do video um video one.

10:29:05

So, this is the first video business

10:29:07

page that we're running these ads off

10:29:09

of. That's warmed up already. Uh in

10:29:12

addition to that, multi-advertiser ads.

10:29:13

We'll turn that off. Destination. This

10:29:15

is where we're going to put the funnel.

10:29:18

So, this is going to be this link right

10:29:19

here.

10:29:23

Okay. All right. No browser add-ons. And

10:29:26

then for the creative, this one's going

10:29:27

to be a video ad. So, we're going to go

10:29:29

ahead and add a new video ad. It's going

10:29:31

to be this one right here,

10:29:34

which is this. Let's just make sure this

10:29:36

is all correct.

10:29:39

Um, my name is T blah blah blah blah.

10:29:44

Great. For the headline

10:29:48

and then for the description, we will do

10:29:52

the review option or

10:29:55

I like this one.

10:29:57

Okay. Learn more.

10:30:04

Perfect.

10:30:08

Languages. Spanish. I'm going to turn

10:30:10

this off because

10:30:12

this is kind of a, you know, it's in

10:30:16

West in Virginia. So,

10:30:18

okay. So, turn that off.

10:30:21

Um, we'll select none of these.

10:30:27

Okay. Okay, perfect. And let me just

10:30:30

make sure the CTA is correct in the

10:30:32

primary text and everything. We'll just

10:30:33

throw that back on there.

10:30:37

Primary text

10:30:40

headline.

10:30:42

And it's very important that you have

10:30:43

all this stuff in like an ad vault,

10:30:45

which I have in the service delivery

10:30:46

video, just because you can easily just

10:30:48

copy and paste it back and forth kind of

10:30:50

like I'm doing now. It just saves so

10:30:51

much time.

10:30:55

Okay, perfect. And then we'll do learn

10:30:56

more.

10:30:59

There we go. So, video touch-ups is

10:31:01

fine. Um,

10:31:04

that's all fine. I would actually

10:31:06

usually prefer to turn all these off

10:31:09

for the most part.

10:31:11

Perfect. Okay.

10:31:14

So, we'll add website events and on for

10:31:16

the pixel we'll choose the service

10:31:17

delivery one as we set. And let's see if

10:31:21

also this is like in here now. Okay. So,

10:31:23

we'll check that on check on that in a

10:31:24

second. So, that's one. Now, we're going

10:31:27

to we're going to do an image ad next.

10:31:29

So, this is going to be image

10:31:31

um

10:31:34

selfie.

10:31:37

So, this image ad is going to be a basic

10:31:40

ad.

10:31:42

We're going to remove the creative. Add

10:31:43

an image. And for this image ad, I

10:31:46

believe I have a couple different

10:31:47

options. I'm probably going to use this

10:31:49

one. I think this one will be the

10:31:51

highest converting.

10:31:56

So, branding off. Just make sure it's

10:31:58

all off. I would actually recommend

10:31:59

keeping it the same for the most part,

10:32:01

but I'm gonna go ahead and

10:32:04

for me, I'm personally going to just

10:32:07

like

10:32:12

do something like this.

10:32:15

This is all proven. These are all

10:32:16

winning options. Image generation off,

10:32:19

off, off.

10:32:21

All this off, off. Okay,

10:32:26

perfect.

10:32:28

Yeah,

10:32:31

this looks great.

10:32:35

So, we'll do that. Best prices blah blah

10:32:38

blah website events. We'll turn this on

10:32:39

as well with the service delivery.

10:32:42

And that's another ad done. Okay. So,

10:32:44

we'll do another one. This one is going

10:32:46

to be a

10:32:48

2x two grid. So, we're just going to

10:32:51

call this grid.

10:32:56

And for the image ad,

10:32:59

we're going to do

10:33:02

um I have two good options. Let's up

10:33:04

bubble both of them to see like what

10:33:06

they look like. Okay, definitely this

10:33:08

one. This one's much better.

10:33:11

Yeah, we'll do this one. Okay, so for

10:33:12

this one, we're going to go with the

10:33:14

other copy and creative just because it

10:33:15

aligns better with the creative

10:33:17

headline. We'll keep the same headline

10:33:20

to be honest. That looks fine as well.

10:33:26

All this is off.

10:33:29

Great.

10:33:32

Looks good. All right.

10:33:36

Perfect. So, this one's done as well.

10:33:39

Let's go ahead and make sure website

10:33:41

events is checked on as well. We'll

10:33:43

quickly duplicate this as well. And then

10:33:44

we'll just do one last ad. Um, I believe

10:33:47

this last one is just going to be

10:33:50

actually, do I have another ad? Let me

10:33:51

check. No, I don't have another ad that

10:33:53

I want to run. I think we're just going

10:33:54

to go with these three for now.

10:33:57

So, that's it. That's a built campaign.

10:34:01

Um, let's quickly go ahead and check the

10:34:02

events manager to see if it's firing

10:34:05

properly in the way that we set it to.

10:34:08

So, we should see an event here. And

10:34:11

after that happens, you go to campaigns,

10:34:16

composite, guys,

10:34:19

and the adset. and we change the

10:34:22

objective to make sure that it matches

10:34:24

that part of the pixel which is right

10:34:27

here.

10:34:30

So, this should be service delivery and

10:34:33

it should show lead as an active event.

10:34:35

Okay, it'll take around 30 minutes or

10:34:37

so. Um, I believe it's been like 20

10:34:38

minutes, so it should be like another 10

10:34:40

or so minutes. So, I hope you guys

10:34:41

enjoyed and um, yeah, I'll see you in

10:34:44

the next one. Hey everyone, it's Owen

10:34:45

and welcome to campaign launch. So, in

10:34:49

this short video, we are basically going

10:34:52

to go through a checklist that's in the

10:34:54

service delivery module to launch.

10:34:58

So, this is the pre-launch checklist

10:34:59

right here. Um, we're going to be using

10:35:02

it with the campaign that we just made,

10:35:03

the service delivery one that we just

10:35:04

made for this new client. Uh, I just

10:35:07

refreshed the events manager and the

10:35:09

pixel we set up, and the events are

10:35:11

firing properly. You can see them active

10:35:12

here.

10:35:14

So inside of the campaign, I'll show you

10:35:18

all we have to do is add the events to

10:35:21

the ads set.

10:35:24

So right here, service delivery and

10:35:27

conversion event is going to be lead.

10:35:31

In addition to that, all of the ads at

10:35:33

the bottom, make sure they're set up for

10:35:36

website events and the correct pixel.

10:35:39

Okay,

10:35:41

this right here means that I believe

10:35:43

it's setting Yeah, this has the option.

10:35:46

So, we'll just end there. Okay, so we're

10:35:49

pretty much good to go. We have

10:35:50

everything pretty much built out. Now,

10:35:52

let's go through the checklist just to

10:35:54

make sure everything's good. I want to

10:35:55

do a final test as well. Um, but price

10:35:58

match the copy price exactly is what?

10:36:02

9.5K.

10:36:06

a brand new deck for 9

10:36:07

>> 9.5K 9.5K. Yeah, I think that this fi

10:36:11

this is fine. Um I would like it to be

10:36:14

lower to be honest, but we're just going

10:36:15

to see how it goes. If I need to make it

10:36:16

lower, I will. So, all of the copy is

10:36:19

correct and updated.

10:36:22

Looks good. Descriptions and headlines

10:36:24

are good. Call to actions are good.

10:36:29

Um same there. So, check captions are

10:36:32

visible. Yep. Numbers are digits. Yep.

10:36:36

Aspect ratio 1 to1 square for image ads.

10:36:39

Yep. Yep.

10:36:42

Video ad is 10 by 1920. Yep.

10:36:46

Multi-advertiser ads is unchecked. CTA

10:36:49

learn more. Good. So tracking

10:36:52

destination the correct pixel pixel and

10:36:54

event is already set up. We already

10:36:55

tested that. That's good. But just to

10:36:57

test it again, you would go to events

10:36:59

manager and you would click on the

10:37:01

specific event.

10:37:04

And then you would just click test

10:37:05

events website. And as you can see, lead

10:37:08

and schedule process once. That's all

10:37:10

that matters. So that's good. Landing

10:37:12

page link works and checks these boxes.

10:37:15

So let's open it up.

10:37:19

Super fast load speed.

10:37:23

Um page load speed check. Bringing

10:37:26

visual credibility definitely there. Has

10:37:28

proof as well. Same brand as the

10:37:30

company. messaging congruency,

10:37:34

free instant decking quote.

10:37:37

The actual ads say best deck prices.

10:37:42

So, this could align better to be

10:37:44

honest.

10:37:47

And I think I'm actually going to go

10:37:49

ahead and align this a little bit better

10:37:51

by changing the headline

10:37:55

and then change this to what was here

10:37:57

before.

10:37:58

So, we'll change that to that and then

10:38:01

have this be the headline.

10:38:08

Okay.

10:38:10

And we'll do that for all the ads. We

10:38:12

just want it to be aligned. That's the

10:38:14

biggest thing.

10:38:16

So, we have the description. We'll do

10:38:18

that for this one as well.

10:38:21

And then here. Okay. Now, this

10:38:24

[clears throat] aligns perfectly with

10:38:25

that one. And they're all reupdated and

10:38:29

active.

10:38:31

Okay. Next. Page experience is great.

10:38:34

Super simple. Let me see on their phone.

10:38:36

They they don't have to scroll to see

10:38:37

the CTA because it's right here. Um the

10:38:41

survey is smooth and fast. There's not

10:38:44

too much information on the page. It's

10:38:45

super simple.

10:38:48

What is this? I can quote. What results

10:38:50

can I get? Somewhere down here.

10:38:54

Can I trust these people? Social proof,

10:38:56

trust, BUB accredited.

10:38:58

What do I have to do next? Survey.

10:39:02

What problem does it solve? Not having a

10:39:03

deck or a good one. What do I need to do

10:39:06

in my end to make this work? Go through

10:39:08

this. Simple enough. Application

10:39:10

questions.

10:39:11

So, this is the biggest thing that we're

10:39:14

going to have to monitor. I

10:39:17

usually wouldn't start a campaign with

10:39:20

this much friction.

10:39:22

This is a lot of friction. But the only

10:39:25

reason why I'm okay with this right now

10:39:27

is because this is a bigger company and

10:39:29

I know they need qualified leads. Like

10:39:31

they don't care just for any lead. They

10:39:33

want good ones, right? And they're

10:39:35

paying me accordingly. I mean, these

10:39:36

guys are paying like 250 bucks per show

10:39:38

appointment and 3K in ad reserve. And

10:39:40

they're so they're paying ad spend, too.

10:39:42

So, I don't mind having it heavier

10:39:45

friction. And also, if you check out in

10:39:48

the ads set the location, the estimated

10:39:51

audience size. Yeah. So the actual

10:39:53

audience size is actually quite low to

10:39:54

be honest. Um

10:39:58

so we could find that we get a little

10:40:00

bit lagging results. I say like 800k

10:40:03

plus um

10:40:06

can justify all of that friction. I

10:40:08

think 500k is roughly enough. Um and

10:40:10

we'll test it out. We'll just see. I

10:40:12

think the biggest reason why the

10:40:13

estimated age range is like the audience

10:40:15

size is so low is because of this age

10:40:17

range. So we could go down a little bit

10:40:19

to like 38. Um that helps a little bit.

10:40:22

We'll go all genders. Um, and this is

10:40:25

going to be our targeting. So, that's

10:40:26

good. That's set. What's next?

10:40:30

Application questions. We'll keep them

10:40:31

for now. Okay. We might change them.

10:40:32

We'll see. Application user experience

10:40:35

is good. Um, yeah, I tested out on the

10:40:38

phone as well. ESL play rate. We don't

10:40:41

have ESL. So, those are all checked. So,

10:40:44

that's good. Billing verified and

10:40:46

prepared. So, make sure the card is set

10:40:48

and you know the bank is verified if you

10:40:50

haven't, you know, used the billing

10:40:51

account yet, but if you have, then it's

10:40:52

fine. Campaign built with ads pointing

10:40:55

to the formlanding page. And if you

10:40:56

don't know how to actually like to set

10:40:57

that up, you just go to the billing

10:40:58

settings right here. Billing and

10:41:00

payments. Um, campaign built with ads

10:41:02

pointing to the form landing page. Good.

10:41:04

Client sub account building go high

10:41:05

level and meta integrated if needed. Go

10:41:07

high level automations triggered, set,

10:41:09

and published. And now it's time to

10:41:12

launch. So, basically,

10:41:16

um, that's pretty much it. All we're

10:41:19

going to do now is go ahead and schedule

10:41:21

the ads to launch on midnight. That is

10:41:26

the plan. So, so we select this

10:41:28

campaign, select this ad set, and go

10:41:30

ahead and edit them and publish it with

10:41:33

the set date. So, just to make sure all

10:41:36

this is good as well, start date. Um,

10:41:39

we're going to do today at midnight.

10:41:42

So that's going to be or 2359.

10:41:46

Okay. So we'll launch those now and

10:41:49

we'll go ahead and hit publish

10:41:51

and then we should be good to go. All

10:41:53

right. So here we go. We have this

10:41:55

going. We have this going. We have these

10:41:57

three going. And then we press edit just

10:42:00

to make sure.

10:42:03

Scheduled to launch today at midnight

10:42:06

roughly. That's what you want to do for

10:42:08

the most part. Locations are all set.

10:42:12

Not too defined, but I think it's going

10:42:13

to be okay. We'll make changes if need

10:42:15

be. And we have the three winning ads.

10:42:18

Okay, looks good. So, that was launching

10:42:22

the ads. Um, they're going to go ahead

10:42:24

and get started, get processed, and hope

10:42:27

you enjoyed. Um, if you have any

10:42:29

problems with the ads or changing

10:42:30

things, just use Met Ads Mastery, and

10:42:32

you should be good to go. So, hope you

10:42:34

enjoyed, and I will see you in the next

10:42:35

one.

10:42:36

>> Hey everyone, it's Owen Resund and

10:42:37

welcome to Client Retention Mastery.

10:42:39

This is the all-encompassing guide to

10:42:40

keeping your clients, collecting

10:42:42

recurring revenue for years and years,

10:42:43

and saving clients before they churn.

10:42:46

Signing a client is a skill. Keeping a

10:42:48

client is a business. Remember this.

10:42:51

Everyone obsesses over client

10:42:52

acquisition, how to get the best cost

10:42:54

per lead, what run, what ads to run,

10:42:56

what landing page to run. But nobody

10:42:57

builds a real client retention system.

10:43:00

And that's exactly why most agencies

10:43:02

stay stuck signing a client, losing a

10:43:03

client, signing another client just to

10:43:05

be in the same income, you know, a

10:43:07

couple months down the line. If you can

10:43:08

fix retention, every single client that

10:43:10

you signed from this point on stacks on

10:43:13

top of the last one and you could truly

10:43:14

scale your income. This is by far one of

10:43:17

the most valuable videos inside of the

10:43:19

entire program because even if your

10:43:20

clients are getting results,

10:43:22

um, watch this video because results do

10:43:26

not keep clients, okay? And you'll see

10:43:28

exactly why soon.

10:43:30

Okay? This is what we're going to cover.

10:43:32

Let's get into it. Retention philosophy

10:43:34

and mindset. Now remember the more

10:43:36

better new framework. Before you spend

10:43:38

more money on acquiring new clients,

10:43:40

pull the better lever on the clients you

10:43:42

already have because it costs roughly

10:43:43

nine times more to acquire a new client

10:43:46

than to keep an existing one. And the

10:43:49

clients you already have already trust

10:43:50

you. They already decided to move

10:43:51

forward with you. Like selling to them

10:43:53

takes zero additional sales effort,

10:43:56

right? And the math is simple here,

10:43:57

right? A client who stays 12 months or

10:43:59

more is worth four to six times more

10:44:02

what a client who stays three months is

10:44:04

worth. Right? Each client should be

10:44:06

worth at least $10,000 in LTV. That's

10:44:08

the KPI. But I personally, because I

10:44:10

have this stuff dialed down, I have

10:44:13

clients worth over $50,000 plus to this

10:44:15

day.

10:44:16

Service delivery versus client success.

10:44:19

Most agency owners have nearly identical

10:44:21

service delivery. You know, similar ads,

10:44:23

similar funnels, similar go high level

10:44:25

automations. What actually separates the

10:44:27

10K month agencies from the 40K a month

10:44:29

and beyond is typically client success.

10:44:32

Service delivery is the service you

10:44:34

provide. Client success is the

10:44:36

experience your client has being in the

10:44:38

relationship. You can run the exact same

10:44:41

campaigns as another agency and keep

10:44:42

clients three times longer purely

10:44:45

because of how the partnership feels

10:44:49

from your client. And that's what this

10:44:51

entire video is about. So, first we need

10:44:54

to understand why clients actually leave

10:44:55

and churn. And before you can fix churn,

10:44:58

you need to understand like what causes

10:45:00

it. Most agency owners assume clients

10:45:03

leave because of bad results. Sometimes

10:45:05

that could be true, but in most cases,

10:45:06

especially in the first 60 to 90 days,

10:45:09

clients leave for a completely different

10:45:11

reason. They stopped feeling like anyone

10:45:13

was paying attention to them and helping

10:45:15

them. I mean, just think about the last

10:45:18

client that you lost, if you've lost

10:45:19

one. Did they leave because the results

10:45:21

were objectively bad or because

10:45:23

communication dried up, updates got

10:45:25

infrequent, and the silence started to

10:45:27

kind of feel like they were paying for

10:45:28

nothing? Because in their head, silence

10:45:31

is a scam.

10:45:33

Roughly 65 to 70% of clients who cancel

10:45:36

say they felt not valued or ignored.

10:45:39

Only roughly 10 to 15% cancel purely

10:45:41

because of poor results. You know, most

10:45:43

owners, most agency owners assume that

10:45:45

this number is 90%. And also it's nine

10:45:48

times more expensive to acquire new

10:45:49

clients and to than to retain an

10:45:51

existing one. And three months is the

10:45:53

average point where most agencies stop

10:45:54

proactively communicating with their

10:45:56

clients. This is all data based on my

10:45:58

past clients. Obviously, all of it's

10:46:00

rough data, but it just gives you a

10:46:02

scope of understanding about like how

10:46:04

this stuff actually works. So roughly

10:46:06

14% leave purely because of the results.

10:46:09

Oftentimes, you can get a pretty easy

10:46:11

return on investment because running

10:46:12

local service ads is pretty easy, right?

10:46:16

But, you know, during a tough start, a

10:46:18

tough stretch, like a tough market, slow

10:46:20

season, whatever. Um, it's really hard

10:46:22

to keep clients unless they feel valued,

10:46:25

right? And, uh, you probably felt this

10:46:27

in your own agency as well. Like, month

10:46:29

three hits, the client seems so happy,

10:46:30

so you're fine. So, you stop checking in

10:46:32

because like you assume that

10:46:33

everything's fine that they don't need

10:46:35

it. But that assumption is what causes

10:46:37

churn.

10:46:39

Now the real three the three real churn

10:46:41

driver drivers um perceived abandonment

10:46:44

is where you go quiet and the client has

10:46:46

no visibility into what's actually going

10:46:47

on within their business. That is the

10:46:49

number one turn driver especially in the

10:46:51

first couple of months. So you you must

10:46:54

do as much as you can to minimize this.

10:46:56

Two is result disappointment.

10:46:58

Expectations were set too high on the

10:47:00

sales call and reality falls short. The

10:47:02

client feels misled. This is something

10:47:04

that you can work on in the onboarding

10:47:06

calls to dial back expectations to make

10:47:09

sure that this doesn't happen. But this

10:47:11

is very common anytime the promises are

10:47:13

pretty much unrealistic in the sales

10:47:15

process or the timelines or the numbers.

10:47:17

You know, you tell the client, "Oh, I'm

10:47:18

going to get you 20 jobs in the first

10:47:20

month if you don't pay." Yes, they're

10:47:21

going to go with you and that's not

10:47:22

going to happen. Then they're going to

10:47:23

get result disappointment and they're

10:47:25

going to turn. The third one is trust

10:47:27

erosion. This is where the small things

10:47:29

kind of stack up. So, billing confusion

10:47:31

as well. Like this is the reason why I

10:47:33

recommend manually charging your client

10:47:35

every week instead of having it be

10:47:37

automatic.

10:47:39

When you have just one payment that they

10:47:41

don't recognize, that is trust erosion

10:47:44

starting. You know, they're going to be

10:47:45

a little confused like what's what's

10:47:47

happening. And you know, if you don't

10:47:49

return a message or if you don't give

10:47:50

them a call back, like it'll just build

10:47:52

and build and build until they leave.

10:47:55

So,

10:47:56

you must do everything you can to remove

10:47:59

these. But just a warning on result

10:48:02

disappointment. This gets worse the

10:48:04

moment you hire closers as well because

10:48:06

closers will do anything and say

10:48:07

anything to close the deal because

10:48:09

they're paying on commission. So they're

10:48:10

incentivized to promise whatever the

10:48:12

deal, you know, just whatever can get

10:48:14

the deal closed. Um, make sure they

10:48:18

understand that, you know, they can't

10:48:20

overpromise and underdel. And honestly,

10:48:22

they can use that as a sales strategy as

10:48:24

well because like these companies are so

10:48:27

used to being overpromised to and

10:48:28

underdelled that by saying, "Oh, we're

10:48:31

not going to get you this many leads,

10:48:32

but we are going to do this. I don't

10:48:33

want to overpromise and underdel." Just

10:48:35

by saying that line, that's a very, very

10:48:38

effective sales strategy. But the key

10:48:40

takeaway, perceived abandonment is 100%

10:48:43

what you control. And it doesn't need

10:48:46

any better results. You don't need extra

10:48:48

any extra ad spend. You don't need any

10:48:49

new skills.

10:48:52

You just need consistent, proactive

10:48:53

communication.

10:48:55

Okay? And if you can nail that and the

10:48:58

client feels, you know, looked after,

10:49:01

those clients will stay with you for a

10:49:03

long time. You know, if you have clients

10:49:05

that feel as though you've forgotten

10:49:07

about them, they'll leave. Even with a

10:49:08

winning campaign, even if they're

10:49:09

getting good ad results, it's not

10:49:10

enough. Like, you have to communicate

10:49:12

with these guys and make sure to prevent

10:49:14

perceived abandonment. The communication

10:49:17

system. So, there are two types of

10:49:18

client management. There's reactive,

10:49:20

which is when the client asks a question

10:49:22

and you answer it. You know, they'll

10:49:24

raise a simple concern and you address

10:49:25

it and then they'll go quiet, you go

10:49:27

quiet. This is default for most

10:49:29

agencies. And this really hurts your

10:49:32

retention.

10:49:34

Proactive is a way of flipping it. You

10:49:36

reach out before they ask. You send

10:49:38

updates before they wonder. You share

10:49:39

wins before they go looking. Almost no

10:49:42

business communicates like this. And

10:49:44

it's exactly why it works. When your

10:49:46

client gets a check-in text on a, you

10:49:48

know, a Monday morning or a Sunday

10:49:50

evening, their brain registers one thing

10:49:52

and that it's that this guy actually

10:49:54

cares about my business. That shift is

10:49:57

massive

10:49:59

because the client stops feeling like a

10:50:00

customer, you know, chasing some kind of

10:50:02

lead vendor or appointment vendor or

10:50:04

like a marketing agency and starts

10:50:05

feeling like a business owner with

10:50:06

someone who actually wants to help grow

10:50:07

it. And they'll they'll feel that

10:50:09

intention. You know, in the um

10:50:13

the other video, I showed an example of

10:50:15

me communicating with a client in the

10:50:17

onboarding video. Um I'm not sure if

10:50:19

that video is before this or after this,

10:50:20

whatever it is. I think it's before. You

10:50:22

should have seen the level of care and

10:50:24

attention and the level of communication

10:50:26

that goes into making sure your client

10:50:28

relationships are set, right? These guys

10:50:30

can pay you like5 to $10,000 a month

10:50:33

individually. I mean, why wouldn't you

10:50:34

try to communicate with them to maximize

10:50:37

that perceived effort? The perception of

10:50:40

effort matters as much as the effort

10:50:42

itself. This is something that's going

10:50:43

to be kind of shocking to a lot of

10:50:45

people. It's a bit of a paradigm shift

10:50:46

for a lot of people. You can deliver

10:50:48

great results and complete silence and

10:50:50

still lose the client. You can deliver

10:50:53

average results with very good

10:50:55

communication and keep them for years.

10:50:58

That is what I've done and that's the

10:50:59

key. over time, you know, the market

10:51:03

changes, things change, and you can't

10:51:06

get them always spectacular

10:51:08

ad results.

10:51:10

Um, or fulfillment, like there's always

10:51:12

something that's going on, you know? So,

10:51:14

it's like, but what you can control is

10:51:16

your communication.

10:51:18

If you want clients that'll stay for

10:51:20

years, communication is the key. Now,

10:51:22

yes, I've had clients for years that

10:51:24

some of them of which I've never even

10:51:26

talked to. Like, I've talked to them

10:51:27

like eight months ago. But it really

10:51:29

depends on the relationship and what

10:51:32

they need as well. It's not about

10:51:34

deceiving anyone. You know, you're doing

10:51:36

the work either way. You're working to

10:51:38

get them good results, but it's about

10:51:40

making the work actually visible because

10:51:42

humans trust people who show that

10:51:45

they're thinking about them. If a client

10:51:47

gets a photo of your screen open on

10:51:49

their campaign, they don't have to like

10:51:52

double check and double take whether or

10:51:54

not you're working, right? they'll

10:51:56

register. Oh, he's working and my

10:51:58

business is on his mind to succeed. That

10:52:00

single photo is worth way more than any

10:52:02

dashboard or any text or anything like

10:52:03

that. So, that's the first thing I would

10:52:05

recommend to keep your clients. The

10:52:07

proofof work photo. This is the single

10:52:10

highest leverage retention habit there

10:52:12

is and it takes literally 10 seconds. I

10:52:13

can show you an example of a client of

10:52:14

mine. Keeping them updated with off like

10:52:17

pictures of videos of what you do.

10:52:21

This is what gets them excited because

10:52:23

it differentiates you from all the other

10:52:24

agencies. you know, so open your laptop,

10:52:28

ads manager, go high level sub account,

10:52:30

take a quick photo of the screen. Um,

10:52:32

early morning is the best by far, but

10:52:35

say you can send it with one line

10:52:36

morning going through your campaign

10:52:37

right now. Numbers look solid, we'll

10:52:38

update you later. If you do this a

10:52:40

couple weeks, you know, a couple times

10:52:42

per week per client, this will improve

10:52:45

your retention and make them so much

10:52:46

more excited about working with you

10:52:48

because they're so used to paying

10:52:49

agencies that just don't contact them

10:52:51

like at all. So, if you do this two to

10:52:53

three times per week per client, like

10:52:56

they'll crush. And you can do it often

10:52:57

for the first couple weeks for new

10:52:59

clients. You know, for this client, I

10:53:00

signed them just a couple days back. So,

10:53:03

I'm contacting them, communicating them

10:53:04

when, you know, once a day. Um, but the

10:53:08

common mistake that I see most of the

10:53:09

time is just inconsistency.

10:53:11

If you give them a detailed update on

10:53:12

week one and then nothing week two, one

10:53:14

line week three, 10 days of silence,

10:53:16

like that is bad. Okay, their confidence

10:53:19

in you will swing up and down every

10:53:20

week, but the only way to, you know,

10:53:22

prevent that from happening is just

10:53:24

having consistent outreach and

10:53:25

communication.

10:53:29

Here are a few different ways you can go

10:53:30

ahead and communicate with them. A proof

10:53:32

of work photo, um, weekly performance

10:53:34

update, lead notifications, monthly

10:53:36

summary, two, three times. This is

10:53:38

basically when you want to communicate

10:53:40

with them. So, have that proof of work

10:53:41

photo a couple times per week. Weekly

10:53:43

performance update at least, you know,

10:53:45

every Monday or Tuesday. That's what I

10:53:46

do. Lead notifications. They get that

10:53:48

every time there's a new lead. Monthly

10:53:50

summary. Problem alert. Call or voice

10:53:52

note. Send voice notes. They're very

10:53:55

effective. They want to hear your voice.

10:53:56

Casual check-in with just SMS. By weekly

10:53:59

check-in, Google meet. You'll have a sit

10:54:01

down meeting every two weeks to make

10:54:02

sure that they like are happy and we can

10:54:04

diagnose the problems. You will first

10:54:06

address the elephant in the room. Then

10:54:07

you'll walk through the numbers, reset

10:54:08

the goals, celebrate wins, and dangle

10:54:10

the next carrot in front of them or the

10:54:11

next milestone. Um, and this is kind of

10:54:14

the overall communication cadence that

10:54:15

we want to live by.

10:54:16

If you want a full structure on how the

10:54:18

actual Google meet by week Google meets

10:54:20

are ran, this is a guide for you.

10:54:23

Basically, it goes over the preparation,

10:54:24

the introduction, um outlining calls,

10:54:27

setting the frame in the call, progress

10:54:28

review, making sure you, you know, hit

10:54:29

the elephant in the room and homework.

10:54:32

So, this is basically the exact Google

10:54:34

Meet guide. I recommend bookmarking this

10:54:36

for when you have your next bi-weekly

10:54:38

Google Meet.

10:54:39

Um, this is a big needle mover for

10:54:42

having good retention.

10:54:44

So voice notes are, you know, really

10:54:47

powerful. Texts are easy to ignore, but

10:54:50

a 30 to 60 second voice note or a little

10:54:52

video isn't. The client will hear your

10:54:54

voice. They'll hear the energy. They'll

10:54:56

feel like they have a person inside of a

10:54:57

service. You know, the biggest thing I

10:54:59

say I teach people is like when you're

10:55:01

helping home improvement companies,

10:55:02

they've gotten burned by so many big

10:55:04

companies, Angie Leads, Home Advisor,

10:55:06

all these different, you know, big lead

10:55:07

companies. And if you just position

10:55:10

yourself as a real person, this is the

10:55:12

exact reason why my B2B ad page uses a

10:55:15

profile picture of me handshaking, you

10:55:17

know, a contractor instead of, you know,

10:55:19

a picture of a cool company logo. It's

10:55:21

because they want to work with a person,

10:55:23

not some big company, right? And by

10:55:26

sending voice notes often, that's how

10:55:28

you can, you know, have that effect

10:55:30

yourself. Send at least one voice note a

10:55:32

week. Walk them through one insight or

10:55:33

an optimization or one thing that you're

10:55:35

testing on their account. Just record it

10:55:37

while you're walking or making coffee.

10:55:38

like takes 60 seconds. A lot of these

10:55:40

client retention strategies are usually

10:55:42

based on communication and a lot of that

10:55:44

communication is just small effort and

10:55:46

little bits and bobs here and there of

10:55:47

like having consistent communication

10:55:50

through um just making sure you're

10:55:53

communicating with them often. You know

10:55:54

what I mean? Like it's usually going to

10:55:55

be a couple minutes of your day every

10:55:56

day, but it's very important because

10:55:58

like a lot of people skip these types of

10:56:00

things and because of that they just

10:56:01

lose a ton of clients that they could

10:56:02

keep. Then they have to pay a ton more

10:56:03

money to sign new clients and then

10:56:05

they're not profitable. So the four

10:56:07

habits of showing you care. Remember the

10:56:08

personal details. If they mention, you

10:56:10

know, the kids tournament. I think this

10:56:11

client of mine mentioned their kids

10:56:13

graduation. So I would mention it in the

10:56:14

onboarding call, etc. You might have

10:56:16

seen the onboarding call. Um, how did

10:56:18

that big commercial job end up doing? It

10:56:20

costs nothing to show you care. And it

10:56:22

really helps build the relationship

10:56:23

because these are clients, right? And at

10:56:26

the end of the day, like yes, they're

10:56:27

here for the service, they're here for

10:56:28

the outcome, but they're also here for,

10:56:31

you know, the communication and the

10:56:32

people part of it. So also share wins

10:56:35

before they ask. Every time a record

10:56:36

breaks, so they get the best lead week

10:56:38

they've ever gotten, lowest cost per

10:56:39

lead, biggest job close, message them

10:56:41

within the hour. Don't save it for some

10:56:43

kind of monthly report. Win and

10:56:45

celebrate every single win you can.

10:56:47

That's the biggest thing. For example,

10:56:49

just hit your best week yet. 22 leads at

10:56:51

$31 a lead. This thing is moving. Three,

10:56:54

spot problems first and own them. Always

10:56:56

address the elephant in the room. Pause

10:56:58

the campaign. If the cost per lead's

10:56:59

spiking, you know, tell them, you know,

10:57:01

heads up, cost something in your account

10:57:03

this morning and already fixed it.

10:57:04

here's what happened and here's what I

10:57:05

did. Okay, if you can find a problem,

10:57:08

you know, I mean, if they find a problem

10:57:09

first that loses tons of trust and

10:57:12

starts um going through that trust

10:57:14

erosion phase and then, you know, some

10:57:16

kind of billing problem happens and then

10:57:18

some kind of like all these things

10:57:19

happen and they just decrease and

10:57:20

decrease the amount of trust that they

10:57:22

have for you. Number four, invest real

10:57:24

time into the relationship. Get on calls

10:57:25

with no agenda. Talk about their

10:57:26

business. Talk to them often. Just, you

10:57:28

know, give them a weekly call at least

10:57:29

just to see how they're doing. um you

10:57:32

know, anything that you can help them

10:57:34

with, help them with, right? Because if

10:57:36

clients can see you as like a partner

10:57:38

and a growth partner, they'll refer

10:57:41

they'll refer you to other companies

10:57:42

that they know and also just stay with

10:57:44

you as clients for years.

10:57:46

The eight pillars of retention. So,

10:57:49

every client relationship moves through

10:57:51

the same eight stages roughly and churn

10:57:53

happens whenever one gets skipped. These

10:57:55

pillars do come from the book Never Lose

10:57:57

Customer Again, which I highly recommend

10:57:59

you read. It's also assigned reading

10:58:00

when ramping up CSMs for that position.

10:58:03

But read this book if you want to

10:58:04

improve your skills and keeping clients.

10:58:06

Number one is assess. So the prospect is

10:58:09

already deciding whether to do business

10:58:10

with you. Let them see what they to

10:58:11

expect post purchase. So this is having

10:58:13

a smooth post sale process, having a

10:58:15

smooth post sale form, um smooth

10:58:17

onboarding booking, and just like

10:58:18

getting everything done after they pay

10:58:20

to make sure it's a smooth onboarding

10:58:21

process. Admit they buy because they

10:58:23

believe you can solve their problem. So

10:58:25

you want to celebrate this new

10:58:26

relationship. Um be excited about it.

10:58:29

You know, these are two things that

10:58:30

happen right out of the gate. Affirm the

10:58:32

buyer's remorse will set in. Allay their

10:58:34

fears and reaffirm their reasons for

10:58:36

buying. Send them as many, you know,

10:58:38

wins early on as you can. Do a Google

10:58:41

review campaign. Do a Google audit.

10:58:43

Sometimes what I like to do with clients

10:58:44

is hop on an onboarding call, look up,

10:58:46

you know, painting companies near, you

10:58:49

know, wherever they're based out of. um

10:58:52

and then show them where they rank in

10:58:54

terms of like Google SEO and what we can

10:58:57

do to get them to be one of the higher

10:58:58

businesses ranking here just based on

10:59:01

review counts and based on like their

10:59:03

optimization. So like just providing

10:59:04

free value where you can early on can

10:59:07

really help that buyer's remorse. Um or

10:59:09

you could just get fast results from ads

10:59:11

by spending more and that's that's what

10:59:12

I usually do. Activate so create a great

10:59:15

first impression during the major the

10:59:17

first major post sale interaction. Um,

10:59:19

that is going to be on the onboarding

10:59:21

call. Just making sure you nail the

10:59:22

onboarding call. Uh, acclimate. So, the

10:59:24

client is learning how things work. Make

10:59:26

sure to handhold them through your, you

10:59:28

know, through using your solution. Make

10:59:29

sure they understand exactly like how to

10:59:30

use go high level, how to contact the

10:59:32

leads, notifications are all set up

10:59:33

properly. Like everything makes sense

10:59:34

and is clear to them and hold their

10:59:37

hand. I'm noticing right now like the

10:59:39

client I just signed yesterday, like I'm

10:59:40

not doing the best of job of this. So,

10:59:41

I'm going to do a little I'm going to

10:59:42

give him a quick call today and make

10:59:44

sure to finalize things. Accomplish. Set

10:59:46

clear objectives on your bi-weekly calls

10:59:49

and metrics so you know whether or not

10:59:50

they hit their goals. You have to set

10:59:52

goals before you can hit them. Celebrate

10:59:54

with them. This is very important.

10:59:55

Constantly celebrate with them. Okay? If

10:59:57

you are if all you're doing is like

10:59:59

talking about problems like obviously

11:00:01

they're going to turn eventually. You

11:00:02

know what I mean? So obviously the way

11:00:04

that business owners mind works it's all

11:00:06

just finding the constraint and solving

11:00:08

it, right? That's how a business is

11:00:10

made, right? You just solve a problem.

11:00:12

Um but we can't do this when it comes to

11:00:15

client relationships. We have to

11:00:16

celebrate constantly. If you constantly

11:00:17

are talking about the problem, then like

11:00:19

they're just going to view you as

11:00:20

problematic and they're just going to

11:00:22

leave. So, constantly celebrate with

11:00:24

them. Every time that there's a new

11:00:24

lead, new appointment, whatever it is,

11:00:26

celebrate with them. Um, and don't, you

11:00:29

know, you you will increase your

11:00:30

standards, but don't forget to

11:00:31

celebrate. The client braces your brand

11:00:34

eventually um and takes the initiative

11:00:36

to deepen the relationship. And this is

11:00:38

like the scaling process. and advocate,

11:00:40

you know, make it simple and rewarding

11:00:41

to refer your service, pay them money,

11:00:43

so then you can have referrals. Now, the

11:00:46

first four happen right before and after

11:00:48

the sale covered in other modules or

11:00:50

other videos in this module. This video

11:00:52

is about five through eight. So,

11:00:54

acclimate, accomplish, adopt, and

11:00:55

advocate. When it comes to acclimate,

11:00:58

um, the client is live and leads are

11:00:59

starting to flow, hold their hand as

11:01:01

much as possible. Make sure they know

11:01:02

exactly what's expected of them and how

11:01:04

to handle the increased lead flow.

11:01:06

constant communication, calls, updates,

11:01:08

helping them run the system with you.

11:01:10

This needs to feel seamless and valuable

11:01:13

by having a system. It helps, especially

11:01:15

one that's well built, and that's why my

11:01:16

snapshots are so good. But, um, this is

11:01:19

very important. So, hold their hand in

11:01:20

that beginning stage until they get a

11:01:22

grip of things accomplish. Be clear

11:01:25

about metrics. Now, the client needs to

11:01:26

see where we are in the process. More

11:01:28

importantly, how like what we're on

11:01:29

track to do. Um, if they lose track of

11:01:31

their goals, they'll leave you even like

11:01:33

while you're generating leads. So spend

11:01:35

lots of time celebrating wins, small and

11:01:37

big. They need to feel like they're

11:01:38

accomplishing and winning. So constantly

11:01:40

dangle the carrot in front of them. Be

11:01:41

like, "Hey, we're going to f we're going

11:01:42

to do this and it's going to get x

11:01:44

result or whatever it is." Just

11:01:45

constantly dangle the carrot in front of

11:01:46

them. That's the key um to making sure

11:01:48

your clients are always happy. And then

11:01:50

adopt after a few weeks um of

11:01:52

celebrating wins, deepen the

11:01:53

relationship by joining, you know, the

11:01:55

bi-weekly calls. Do optimization through

11:01:57

iteration. And um that's where the real

11:02:00

loyalty will form and they won't want to

11:02:02

work with other companies. agencies that

11:02:04

skip the calls and the bi-weekly calls.

11:02:06

And I know it's easy to like I've done

11:02:08

it before for sure, but nowadays it's

11:02:09

just you can't do it. You know, if you

11:02:12

don't celebrate wins with them, if you

11:02:13

don't, you know, if you don't attend

11:02:14

those bi-weekly calls, you'll never

11:02:16

really reach this level um in the client

11:02:20

process. And because of that, you'll

11:02:21

never get referrals. Advocate, always

11:02:23

mention the referral program and the

11:02:24

bonus every single time that you speak

11:02:27

in one of those bi-weekly calls. The

11:02:29

more you mention it, the more they

11:02:30

mention you. Um, a lot of people just

11:02:32

forget to ask for referrals and so

11:02:35

referrals are just like really rare and

11:02:36

elusive and they just can't really get

11:02:38

any. It's because they don't ask enough.

11:02:40

That's the only reason why.

11:02:42

Expectation management. Under promise

11:02:45

and overd deliver. Every cancellation

11:02:47

has a cause that comes before the

11:02:48

cancellation itself obviously and it

11:02:50

almost always traces back to one thing

11:02:52

which is the gap between what was

11:02:54

promised and what was delivered.

11:02:57

Okay, that's the biggest thing. And

11:03:00

remember like what you're actually

11:03:01

selling because you're not selling leads

11:03:02

or appointments. You're selling the end

11:03:04

results and that's what closes deals at

11:03:05

the end of the day. But it's also what

11:03:06

the client now expects. So if you

11:03:08

oversell on the front end, say you're

11:03:10

going to get x amount of jobs this fast,

11:03:12

you start the partnership already

11:03:14

behind. For example, a client is

11:03:15

promised 60 leads a month who gets 35 is

11:03:18

unhappy. A client who's told to expect

11:03:20

20 to 25 who gets 35 is a fan. This is

11:03:24

all perception. It's the same 35 leads

11:03:26

but a completely different outcome when

11:03:27

it comes to client results and client

11:03:29

retention. The results the same but the

11:03:31

expectation dictates the outcome. So if

11:03:33

you're doing a turn and burn agency and

11:03:35

you're overpromising, you will sell with

11:03:36

aggressive projections to close the deal

11:03:38

saying like, "Oh, we're going to get you

11:03:39

tons of jobs every single week and we're

11:03:41

going to start getting your jobs like as

11:03:42

soon as tomorrow." Month one, you get

11:03:44

some results maybe but below what was

11:03:46

promised. The client is pretty

11:03:48

disappointed um despite reasonable

11:03:50

performance because you overpromised so

11:03:52

much. Month two, the client is shopping

11:03:55

around or leaving you already. Month

11:03:57

three um is when they'll probably

11:03:59

cancel, so maybe even a bad review. If

11:04:01

you underpromise though, focus on

11:04:04

underpromising. You sell with

11:04:05

conservative, clearly caveed projections

11:04:07

to make sure that they know that like

11:04:09

you don't want to oversell and underdel

11:04:11

and you make that very clear on the

11:04:13

call. Month one will meet their criteria

11:04:16

for like what they deem to be as decent

11:04:18

results or it will beat the um

11:04:20

conservative number. So, they'll be

11:04:22

impressed. They got more than they

11:04:24

expected. And that's why like I even

11:04:26

messaged this client today that got an

11:04:28

appointment yesterday. This is much

11:04:29

faster than I was expecting. I'm always

11:04:31

dialing back expectations um and

11:04:34

celebrating. Month two, your client's

11:04:36

telling other contractors about you.

11:04:37

Month three, you have, you know, happy

11:04:38

client referrals coming in and you can

11:04:40

scale. So, this is the difference

11:04:42

between expectation management when you

11:04:44

underpromise and overd deliver versus

11:04:46

overpromise and underdel.

11:04:48

So early in every partnership, say

11:04:50

something along these lines. This is

11:04:52

what I usually say and this is how to

11:04:53

set expectations. I want to I want to be

11:04:55

straight honest with you. Like I'm not

11:04:57

going to oversell you guys, okay? Like

11:04:58

I've run this system for a lot of

11:05:00

contractors for so many times and I know

11:05:03

how this plays out. So let me just give

11:05:04

you some realistic expectations. So this

11:05:07

goes one of three ways. Some clients

11:05:09

close their first job in the first week.

11:05:11

Some take two or three weeks before the

11:05:12

first one lands. And some need a full

11:05:14

month before everything clicks, before

11:05:16

they're even getting jobs. I can't tell

11:05:18

you which one you'll be, and anyone who

11:05:20

says they can is lying to you. But what

11:05:22

I can tell you is that this system works

11:05:24

and we make decisions off of data rather

11:05:26

than emotions. You know, I've watched

11:05:27

clients panic week two, you know, make

11:05:30

emotional calls and break a campaign

11:05:32

that was about to take off, right?

11:05:33

That's just what happens. So, here's the

11:05:36

deal. I'm here the entire time. If

11:05:38

anything ever feels off, you bring it to

11:05:40

me immediately, okay? instead of just

11:05:42

letting it sit and boil. Every time that

11:05:44

you see a problem or something, I want

11:05:46

to see it as well. Everything I see,

11:05:47

I'll share with you. We'll run this as a

11:05:49

team and build something longterm. So,

11:05:52

this does two things. First, it makes a

11:05:54

slow start completely survivable because

11:05:56

you predicted it, you know. Second, the

11:05:58

client adopts your mentality. When week

11:05:59

one or week two is quiet, they'll say to

11:06:01

you first, I know, I know it's slow.

11:06:03

We'll let it run and make a data driven

11:06:05

decision. We want to get them on the

11:06:06

same head like, you know, wavelength as

11:06:09

us. Keep in mind, these guys are not

11:06:11

marketers. It's like yes, they might

11:06:12

think they know a little bit about

11:06:12

marketing, but they don't know how to

11:06:14

make market like marketing truly

11:06:15

successful, and that's why they're

11:06:16

reaching out to us. Billing and the

11:06:18

rebuild conversation. So, every time you

11:06:20

ask a client to renew, you force them to

11:06:22

redecide whether or not you're worth it.

11:06:25

So, you know, they'll pause, they'll

11:06:27

tally the cost every time that you ask

11:06:29

to rebuild. Um, they wonder if they

11:06:32

could chop around and find something

11:06:33

better. You created that doubt just by

11:06:35

asking for another payment. It also puts

11:06:38

you in the wrong position because you

11:06:39

become the vendor that's requesting

11:06:41

payment and they become the judge

11:06:42

deciding whether or not to grant it.

11:06:43

Those are the wrong dynam dynamics. You

11:06:45

want to be their partner and the billing

11:06:48

should happen quietly in the background

11:06:49

between their card and your payment

11:06:50

processor. Payment should feel like a

11:06:52

utility bill, right? It runs. They

11:06:54

understand it runs and the only question

11:06:56

is whether or not you delivered enough

11:06:57

value for them to never think about it.

11:06:59

So

11:07:01

just understand that a client

11:07:04

who asks to be asked for money every

11:07:07

month is a client who re reevaluates you

11:07:09

every single month. A client on a

11:07:11

semi-auto billing or auto billilling

11:07:14

only evaluates you when something causes

11:07:16

friction. And when that happens, you can

11:07:18

handle the friction directly instead of

11:07:20

sweating a renewal conversation every 30

11:07:21

days. So what I would recommend you do

11:07:23

is set up some kind of manual or auto

11:07:25

billing. And to do that, simply just add

11:07:27

their card on file and then bill them.

11:07:29

Um, and make sure they expect it. Auto

11:07:31

billing is very helpful for this reason,

11:07:33

you know, because obviously like, and

11:07:34

this isn't aggressive. This isn't an

11:07:36

aggressive strategy or anything. It's

11:07:38

how every subscription on Earth works.

11:07:40

Like Netflix doesn't email you an

11:07:41

renewal invoice. Um, so in your payment

11:07:44

processor, make sure you save their

11:07:45

payment details for future use. If

11:07:48

you're on some kind of paper offer, this

11:07:49

is how you bill per shown appointment.

11:07:51

You'll do it every single week. You'll

11:07:52

count up how many shown appointments

11:07:53

that they've gotten. stay, you know,

11:07:54

make sure you communicate with them

11:07:55

often and bill for it. You want to give

11:07:58

notice before most of the charges. Um,

11:08:01

so I would do like three nights before,

11:08:02

three days before, the night before, and

11:08:04

the morning of just for the first couple

11:08:06

of billing sequences, and after a couple

11:08:08

weeks, you could pretty much just keep

11:08:09

billing them continuously. So even with

11:08:12

auto billing, some moments do need a

11:08:13

real conversation, however. So when

11:08:15

there's a term renew renewal, a failed

11:08:17

card, a budget increase, or the client

11:08:19

is ring raising some kind of concern

11:08:20

about value, the worst version is

11:08:23

transactional. You ask for money and

11:08:25

they decide. The best version makes the

11:08:27

payment feel like, you know, a natural

11:08:29

ending to a conversation. So the

11:08:31

structure to take this, you know, to the

11:08:33

next level for the rebuilds and these

11:08:35

bigger conversations is open, deliver,

11:08:37

and close. Open. Start genuine and

11:08:40

conversational. Ask about the business,

11:08:41

not the campaign, not the situation, you

11:08:44

know? It works be you know it works

11:08:47

because they feel like a partner and not

11:08:48

some kind of just account deliver. Walk

11:08:51

them through the exact value that

11:08:52

they've received. Show an appointments

11:08:54

job closed. Revenue generated. Um

11:08:57

anchors the payment to numbers that they

11:08:58

can see and count and then close. Ask an

11:09:01

alignment question, not a money

11:09:02

question. Um so for example, hey man,

11:09:05

how's the week been? Sweet. Anything you

11:09:07

guys need for me? Okay, perfect. So I

11:09:09

pulled your numbers uh before this call.

11:09:10

We've sent you guys 20 shown

11:09:12

appointments this month. You've closed

11:09:14

10 of them if I'm not mistaken. And off

11:09:17

of what you told me, that's roughly

11:09:19

however much in revenue. Okay. I'm so

11:09:22

pumped to keep this going. This is

11:09:23

great. That's working out so well for

11:09:24

you. Just quick heads up, your rebuild

11:09:26

um runs in about 3 to 4 days. So,

11:09:28

there's nothing you need to do. I just

11:09:29

want to always let you know and, you

11:09:31

know, want you to be aware before

11:09:32

anything hits your card. So, notice what

11:09:35

happened. One, the numbers did the

11:09:36

selling. We got rid of all the

11:09:38

surprises. And the choice was between

11:09:41

two yeses.

11:09:43

One more rule here is that we don't

11:09:45

handle objections inside of rebuild

11:09:46

conversations. We keep delivering until

11:09:48

there is no objections.

11:09:51

It's an important part of being a

11:09:53

service provider. Warning signs and the

11:09:56

save call. So churn almost never comes

11:09:58

out of nowhere. Clients will telegraph

11:10:00

it weeks in advance through small shifts

11:10:02

in tone and behavior. Um here are some

11:10:05

signals that you can look for. You can

11:10:07

always look at this doc and look at them

11:10:10

and specific responses of like what you

11:10:12

can do to prevent them. Now, if the

11:10:16

rebuild is coming up and you know the

11:10:18

campaign has been underperforming, don't

11:10:20

wait for them to bring it up. Okay? Once

11:10:21

again, you must bring the stuff up

11:10:23

first. You'll call them and you come in

11:10:24

hotter about the problem that they are.

11:10:26

Listen, I'm looking at your campaign

11:10:27

right now and I'll be honest with you,

11:10:28

like I'm annoyed. Okay? I'm meeting with

11:10:30

my team tonight, my ad team, and we're

11:10:32

going to get to the bottom of like

11:10:33

what's going on wrong here because like

11:10:34

I don't accept this standard in my

11:10:36

business. If you call them and say that

11:10:39

and match their frustration and go like

11:10:40

even one notch past it, you're now on

11:10:43

the same side of the table and they

11:10:44

can't be mad at you because you're

11:10:46

already mad for them. And then you could

11:10:47

just stack the commitments, you know,

11:10:49

saying you're going to have immediate

11:10:50

action. You have skin in the game. You

11:10:52

could optionally say like, "Oh, I'm

11:10:54

going to add some of, you know, add some

11:10:56

more ad spend of your of my own budget

11:10:58

and scale their budget, you know, or

11:11:00

whatever it is." You can put your skin

11:11:01

in the game. You can extend the rebuild.

11:11:04

That rebuild is due in 7 days. Forget

11:11:06

about it. Okay, we're going to keep

11:11:07

running until you're profitable. Free

11:11:09

value. You can throw in a rebuilt

11:11:10

funnel. I like to re like throw in a

11:11:13

fresh website because sometimes their

11:11:14

websites are really outdated. And the

11:11:16

whole goal here though is just extreme

11:11:18

ownership. Okay? The client does not

11:11:19

want excuses about the market and the

11:11:21

season or the leads. Even if they

11:11:22

sometimes bring those up, they want to

11:11:24

see someone in control that takes

11:11:25

responsibility for everything, even if

11:11:27

it isn't your responsibility. Often

11:11:29

times, this is why it takes a lot of

11:11:31

patience to own one of these businesses

11:11:33

is because a lot of these clients will

11:11:34

come in with blaming some kind of

11:11:36

circumstance that you can't fully

11:11:38

control. Why am I not getting good

11:11:39

leads? You know, there's like 50 other

11:11:41

marketers in their area running similar

11:11:43

ads. It's like you need to position that

11:11:47

as your fault and your responsibility.

11:11:51

It's very important. Even if it's not

11:11:52

responsibility technically, you have to

11:11:54

position it that way.

11:11:57

The reset call. So this the save call is

11:12:00

for accounts in danger and this is what

11:12:01

you want to do. Um if you're having some

11:12:04

issues with potential churn, um the

11:12:07

reset call is for clients that are

11:12:09

annoying. Okay? If you have clients that

11:12:11

are texting you constantly, blaming you

11:12:12

for their own sales problems, or clearly

11:12:14

just don't understand what they signed

11:12:15

up for,

11:12:17

a difficult client isn't a bad client.

11:12:19

Usually, they're just nervous and

11:12:21

missing clear expectations. So, here's

11:12:24

when to have some kind of reset call. If

11:12:27

the client is texting you constantly

11:12:28

with minor complaints or they're blaming

11:12:30

you for their own sales conversion

11:12:31

problems or you know they seem like

11:12:33

they're building a case to cancel or

11:12:35

they're asking questions that show they

11:12:37

don't understand what they actually

11:12:39

bought.

11:12:40

Open up and send them one of these

11:12:42

calls. Go ahead and do one of these

11:12:44

reset calls. So open and take control.

11:12:46

Hey name, I call because I want to get

11:12:48

in front of this before our next update.

11:12:49

I've noticed a few messages coming

11:12:50

through and I want to just make sure

11:12:51

that we're completely aligned. So walk

11:12:53

me through exactly what's worrying you

11:12:54

right now. Listen and do not defend. Let

11:12:57

them empty the tank. Let them talk about

11:12:59

their life and their problems. No

11:13:01

interrupting, no defending, and just

11:13:03

notes. 90% of the time, their actual

11:13:05

concern is way smaller than the text

11:13:07

made it look. People like to

11:13:08

overexaggerate when it comes to texts,

11:13:09

especially when this client

11:13:10

relationships. Reframe with the numbers.

11:13:12

Okay, let me just reflect back to what

11:13:14

I'm hearing. You had 15 appointments in

11:13:16

the last 30 days and acts are sitting in

11:13:19

your pipeline right now. The specific

11:13:20

thing I want to address is and their

11:13:22

actual concern. Here's what I'm seeing

11:13:24

on my side.

11:13:25

always start, you know, with the numbers

11:13:27

and reframe with the numbers first and

11:13:29

then you want to reset the expectations

11:13:31

going forward. Here's what to expect.

11:13:33

Here's what I need from you and here's

11:13:34

my commitment to you. Does that work?

11:13:37

Difficult clients almost always become

11:13:39

your most loyal clients after one of

11:13:41

these reset calls because nobody has

11:13:42

ever taken control of the relationship

11:13:44

like that before. I mean, these guys

11:13:45

have worked with agencies before and

11:13:47

have never had someone challenge them

11:13:49

and reset expectations and realign them.

11:13:51

Like, this is some highle [ __ ] Okay,

11:13:55

this will create loyalty,

11:13:57

renewals, referrals, and upsells. So,

11:14:00

renewals should never be some kind of

11:14:01

specific event. If you've communicated

11:14:03

well, celebrated the wins, and walked

11:14:04

the numbers on your check-in calls, the

11:14:06

renewal is just another check-in call

11:14:08

pretty much before you dangle the next

11:14:09

term. Remember, constantly dangle the

11:14:12

carrot in front of them. Hey, I want to

11:14:13

map out the next six months with you

11:14:14

guys. Here's what I'm thinking. Always

11:14:16

be pointing at the next milestone so

11:14:18

there's always a reason to stay. And for

11:14:19

the exact renewal conversation, I have a

11:14:21

resource for you as well you can use.

11:14:23

Um, use this exact script to guarantee a

11:14:26

renewal. Okay. Referrals. Happy clients

11:14:29

are your cheapest form of acquisition,

11:14:31

but only if you ask. People will not

11:14:33

refer you unless you ask. Ask

11:14:35

consistently, even way more than you

11:14:36

think you have to. Because the way that

11:14:38

referrals work is there will be a

11:14:39

situation that come up in their life

11:14:40

where they're like, you know, they have

11:14:42

a company that they're in contact with

11:14:44

that's having a similar problem or some

11:14:45

weird specific um situation and they

11:14:49

won't think about you and won't even

11:14:51

have the thought of, oh, should I rever

11:14:53

refer him unless like you've asked so

11:14:56

many times that it's ingrained in their

11:14:57

brain.

11:14:59

So, every single check-in call, mention

11:15:02

it. the more they me the more you

11:15:04

mention it, the more they mention you.

11:15:06

Literally, all it takes is one good

11:15:07

client because like they know ton of

11:15:10

other a ton of other companies nearby or

11:15:12

in the same niche that own businesses

11:15:14

exactly like them because they've gotten

11:15:16

to where they've gotten to, you know, by

11:15:18

connecting with other business owners.

11:15:20

Um, so ask. You never know. I mean, you

11:15:23

can offer 500 bucks to 1K per referral

11:15:25

and that client referral could be worth

11:15:27

3 to 5K a month for you. Like it's it's

11:15:28

extremely worth it to ask. reviews. When

11:15:31

a client is on a hot streak and doing

11:15:32

really well, really, really well, that's

11:15:34

the moment you want to capture proof. I

11:15:37

have a proof capturing SOP for you for

11:15:39

this. Um, but you want to be asking for

11:15:42

reviews quite often. Okay? If someone's

11:15:43

getting like a result quickly, have them

11:15:45

record a selfie video of explaining like

11:15:47

what happens so fast. So go through the

11:15:50

proof capturing SOP, the rules on like

11:15:52

what makes proof strong or not, the

11:15:54

different options for proof collection,

11:15:55

how you can basically document the

11:15:57

client journey, what you need to ask

11:15:58

someone for testimonials, as well as a

11:16:00

client testimonial framework. So like

11:16:02

when you're asking for testimonials, and

11:16:03

like a video sit down testimonial,

11:16:05

here's exactly the right questions you

11:16:06

want to ask to basically maximize that

11:16:08

testimonial. But remember that raw proof

11:16:11

is always better. So if you can get

11:16:13

trust power reviews, those are good. Ask

11:16:15

for them when the results are fresh and

11:16:16

the positive and you know the experience

11:16:18

is positive. Um you can always ask for

11:16:20

multiple as well through the client

11:16:21

journey. Upsells to increase LTV upsell

11:16:24

your clients. Here are is a resource

11:16:26

with some upsells. So you can do a

11:16:27

Google review campaign. Here's a

11:16:28

resource to explain how to do that. Yes,

11:16:30

I have a lot of stuff built out for this

11:16:32

database reactivation campaign, web chat

11:16:34

widgets, new campaign. So there's lots

11:16:36

of different ways you can go about doing

11:16:37

these things and just reselling

11:16:39

upselling your clients to make more

11:16:40

money off of them. So, the exit call and

11:16:43

churn, even with all of this in place,

11:16:45

like you will still have clients that

11:16:47

decide to leave. And prevention is

11:16:49

obviously the best cure. And um but when

11:16:54

prevention wasn't enough, first just

11:16:56

make sure your agreement includes a

11:16:58

clause charge as well of saying like

11:16:59

you'll charge them $1,500 if they refuse

11:17:01

to do an exit interview. You need that

11:17:03

final conversation to learn what went

11:17:05

wrong so then you can prevent it next

11:17:07

time. So the exit call is that final

11:17:10

touch point moment with your client that

11:17:12

has two possible outcomes. Um, one, you

11:17:16

extract every piece of feedback possible

11:17:17

so the next client never turns. Two, you

11:17:20

keep them and run it properly and

11:17:22

outcome two happens far more often than

11:17:24

you expect to be honest. Like sometimes

11:17:26

you'll run these exit calls and you just

11:17:28

keep the clients and it's always cheaper

11:17:29

than replacing them even if you don't

11:17:31

like it and it's uncomfortable. Now, the

11:17:33

thing you need to understand about an

11:17:34

exit call is that the two possible

11:17:36

outcomes that it can have are both

11:17:37

extremely good. One, you learn and don't

11:17:40

make the same mistake twice. Two, you

11:17:41

keep them and make more money. So, have

11:17:44

an exit call. And here's the exact exit

11:17:45

call script script you can use. And then

11:17:48

when they still turn, um, respect the

11:17:50

agreement. I will say having a contract

11:17:54

is full of protective clauses doesn't

11:17:55

mean you should weaponize them. If a

11:17:57

client genuinely got nothing and wants

11:17:58

their money back, just give it back.

11:18:00

your reputation in a local niche,

11:18:02

especially like a local local service

11:18:03

niche like decking or home improvement

11:18:05

of any kind, it travels fast and it's

11:18:07

worth more than just one refund. You

11:18:09

know, if they've made a solid profit,

11:18:11

you know, and want a refund anyway over

11:18:13

a technicality, that's when your clauses

11:18:15

exist and you could use that. I've had

11:18:17

that happen to me before. And in every

11:18:19

case, a clean refund is always better

11:18:21

than a dispute and a risk to your

11:18:22

payment processor.

11:18:25

So, to finalize this, retention is not

11:18:27

about the results, okay? It's about

11:18:29

whether your client believes someone

11:18:31

intelligent and dedicated is looking

11:18:32

after their business. Results will feed

11:18:35

that belief. So do proof of work photos,

11:18:37

voice notes, problem alerts before they

11:18:38

notice. Record a week. Go through

11:18:41

celebrations often. Give them free value

11:18:42

when things dip. You know, simplify the

11:18:45

rebuild conversations and have the

11:18:47

numbers do the talking. Your client's

11:18:49

perception is their reality. So make

11:18:51

sure what they perceive as someone who

11:18:52

generally cares about their business

11:18:54

because the moment that they stop

11:18:55

perceiving that, it's over and you will

11:18:58

lose them.

11:18:59

So to recap, we covered the mindset, the

11:19:01

more better knew about having, you know,

11:19:03

keeping your clients is way cheaper than

11:19:05

getting new ones. Um, why clients

11:19:07

actually leave, what causes churn, what

11:19:09

drives it, the communication system, so

11:19:10

how to communicate with them

11:19:11

effectively, the eight pillars of

11:19:12

retention, so basically the client

11:19:14

journey and what they'll experience

11:19:16

throughout it, expectation management,

11:19:19

um, billing and rebuild conversations,

11:19:21

warning signs and the save call. If you

11:19:23

need these warning signs, you can always

11:19:24

look at them. and the save call and

11:19:26

reset call, renewals, referrals and

11:19:28

upsells, exit call and churn, and once

11:19:30

again the retention playbook. So, I hope

11:19:32

you guys enjoyed this video and um if

11:19:34

you have any questions, feel free to

11:19:35

reach out and I will see you in the next

11:19:36

one. So, that was all about client

11:19:38

fulfillment. Now, getting clients is

11:19:40

extremely easy and growing this business

11:19:42

is simple. We need to one book

11:19:44

appointments, so like a Zoom call or a

11:19:46

Google Meet with business owners that

11:19:47

need more customers. Speak to them to

11:19:49

see if we can help them and then simply

11:19:50

collect payment on a call. The second

11:19:52

that that payment clears is the second

11:19:53

that you have a client. We will first go

11:19:55

over how to book appointments and then

11:19:57

go through all of my sales training live

11:19:59

sales call recordings as well. And then

11:20:01

once you sign someone, you could simply

11:20:02

just refer back to the client

11:20:04

fulfillment module that you just

11:20:05

watched. So, if you have at least $2,000

11:20:07

or more to put into this business, then

11:20:09

I would recommend starting with meta ads

11:20:11

as your main primary source of client

11:20:13

acquisition or booking appointments. If

11:20:15

that's the case, refer back to the

11:20:16

beginning of this video when we talked

11:20:18

through meta ad mastery. Now, if you

11:20:20

have between $500 and $2,000 of budget,

11:20:22

so somewhere in that range to grow this

11:20:24

business and get customers, I would

11:20:26

watch this next immediate section right

11:20:28

after this little clip right here that

11:20:29

goes over cold SMS in its entirety. Now,

11:20:32

if you have anywhere between 0 and $500

11:20:35

or less than $500 of budget, obviously,

11:20:37

most of that is going to go to go high

11:20:39

level around 97 a month of that. But the

11:20:40

cheapest possible way to grow this

11:20:42

business and get customers is simply

11:20:43

just to cold call. If that's you, then

11:20:46

watch the section right after cold SMS.

11:20:47

You can skip a little bit into the video

11:20:49

and go over the cold calling section to

11:20:51

learn exactly how to reach out to

11:20:52

businesses through cold calling.

11:20:54

Remember that everything in the

11:20:55

fundamental video applies to this entire

11:20:57

business. How to actually scale it

11:20:58

throughput all of these things. Building

11:21:00

a system, building a client acquisition

11:21:01

system. All of it is based on that

11:21:03

fundamental information. If you want my

11:21:05

winning B2B paid ad system, then go back

11:21:06

to Meta Ads Mastery. And if you want to

11:21:08

learn specifically on like how to cold

11:21:10

SMS or how to do cold calling, that'll

11:21:12

be right after this clip. So, I hope you

11:21:13

enjoy and let's get into learning how to

11:21:15

get clients. Hey everyone, it's Owen

11:21:16

Renson and welcome to the daily workflow

11:21:18

required to go from zero to 20K month.

11:21:21

Now, this resource is an in-depth

11:21:23

overview of the best possible ways to

11:21:25

spend your time to maximize your

11:21:26

leverage and your input to output ratio,

11:21:29

especially input to outcome ratio. In

11:21:31

the beginning, the highest possible

11:21:33

leverage thing that you can do to grow

11:21:34

your business and go from zero to 10 to

11:21:36

20 to 30, whatever it is, is sell. Spend

11:21:40

all of your time selling.

11:21:43

It's really that simple. Like it's

11:21:46

actually so easy. All you have to do is

11:21:50

wake up at a reasonable time, start

11:21:52

outbound, set appointments, and close

11:21:54

appointments the entire day, and then

11:21:57

spend the last couple of hours of the

11:21:59

day on your fil your product and

11:22:00

fulfillment. And a good analogy I have

11:22:04

for you is that like when a plane is

11:22:06

taking off, it exerts 90% of its fuel

11:22:08

when it's actually taking off, right?

11:22:09

Not when it's in the air, when it's

11:22:10

coasting, when it's already flying, and

11:22:12

when it's already when it already has

11:22:13

momentum. It's the same thing with this

11:22:15

business, right? Believe it or not,

11:22:16

you'd think that you should spend all

11:22:18

your time on your fulfillment and

11:22:19

product and then some time on setting

11:22:21

appointments and closing appointments.

11:22:22

But at the end of the day, it doesn't

11:22:23

matter how good your product is if you

11:22:25

have no one to give you feedback on it,

11:22:27

right? We understand from systems

11:22:29

thinking from fundamental flow that like

11:22:30

you have to have feedback in order to

11:22:32

make your product better. Like you

11:22:33

literally don't know how good it is

11:22:35

until you have clients that are actively

11:22:37

using it and telling you,

11:22:39

right? Yes, you can make assumptions and

11:22:42

make, you know, improvements based off

11:22:43

of what you think is better and or worse

11:22:45

because sometimes it's pretty simple.

11:22:47

But the truth is is that like you have

11:22:49

to set appointments and close

11:22:50

appointments. This is the day. This is

11:22:53

your every day for this business. It's

11:22:55

not supposed to be easy, but making some

11:22:58

insane change like this, there's a

11:23:00

reason why like 99% of people can't make

11:23:01

money online, like zero dollars, like

11:23:03

which is insane, you know, saying that

11:23:05

on for me for example, like that's nuts.

11:23:08

making no money online. Like

11:23:10

like it's nuts. And if you want to break

11:23:13

through that, you have to do this every

11:23:14

single day for 90 days straight.

11:23:17

Set appointments, close appointments the

11:23:18

entire day. Yes, you can eat for, you

11:23:20

know, an hour in here and go to the gym

11:23:22

for, you know, two hours in here. And

11:23:24

like this right here will guarantee that

11:23:26

you hit this goal extremely extremely

11:23:28

fast,

11:23:29

right? Like this is the daily schedule.

11:23:32

There's no yes obviously like you can

11:23:34

work on your identity packet and you can

11:23:36

do that in the morning you know for 5

11:23:38

minutes and then you can you know do

11:23:40

your fancy cold shower or whatever which

11:23:42

obviously is not required um you know

11:23:45

affirmations and all that like yes it's

11:23:47

important to you know instill the right

11:23:48

beliefs but at the end of the day you

11:23:51

will get the right beliefs over enough

11:23:52

time by doing the right inputs and

11:23:54

actually getting the outcome right so I

11:23:58

want you to remember that the most

11:23:59

important thing you can possibly do set

11:24:01

appointments close appointments to go

11:24:03

from 0 to 20. If you're not at 20 yet,

11:24:05

keep doing this every single day

11:24:08

until you are. That's it. So simple,

11:24:13

right? Remember from ad fundamentals,

11:24:15

the more better news system like you're

11:24:18

probably not even doing the wrong thing.

11:24:19

So you don't need to have something new

11:24:21

or better. You just need to do more.

11:24:22

It's always just more, right? And if you

11:24:25

actually exhaust this doing as much

11:24:28

outbound as you possibly can then maybe

11:24:30

you can improve the system and then you

11:24:32

can go to something like you know

11:24:34

something that's more high leverage you

11:24:36

know after you're at 20 or 10 and that

11:24:39

might be you know delegating interviews

11:24:41

hiring removing yourself from the

11:24:43

process so you can actually scale

11:24:44

further like that might be a reasonable

11:24:47

next step once you're already at this

11:24:48

point but if you aren't at 10 to 20 yet

11:24:50

then just do this

11:24:52

just do this literally every day like

11:24:54

and you will get there. It's it's that

11:24:56

simple, right? There's no magic here. I

11:24:59

hope this can be like a somewhat of a

11:25:00

paradigm shift or something for you

11:25:01

because like people think there's some

11:25:03

magical method that if they don't do

11:25:06

certain things in a day like wake up and

11:25:09

cold plunge and like you know work out

11:25:12

at a certain time and like do gateways

11:25:14

before sleep. But yes, these things can

11:25:15

maybe help you and make you feel more

11:25:17

motivated and also just like start to

11:25:19

hope you know start to change your

11:25:20

beliefs in a certain way to make this

11:25:22

stuff feel easier. But at the end of the

11:25:24

day, if you want it, you have to do

11:25:26

this. I mean, this is the this is the

11:25:28

raw truth, right? This is what it takes.

11:25:32

So, this is your daily workflow from now

11:25:35

on for the next 90 days. After these 90

11:25:37

days, I promise you everything's going

11:25:38

to change. You're going to have this,

11:25:40

right? Remember, like you will have

11:25:42

that. That will be your reality.

11:25:46

So, I hope this was valuable. I hope

11:25:48

this was helpful. It's a simple video,

11:25:50

but I think a lot of people need to hear

11:25:51

this. You should at least be spending an

11:25:54

hour a day on your product. One hour to,

11:25:56

you know, maybe two hours a day. Um,

11:26:00

but likely

11:26:02

all of your day should be spent setting

11:26:04

appointments and closing appointments.

11:26:06

So, yep. I hope you enjoyed and I will

11:26:08

see you in the next one. This video is

11:26:10

going to go over my entire cold SMS

11:26:12

system in its entirety and install it

11:26:14

into your business as well. So, here's

11:26:16

what we're going to cover. The general

11:26:18

flow of my cold cold SMS system. Plug

11:26:21

and play, when we'll actually place this

11:26:24

snapshot into your sub account that we

11:26:25

created earlier. Fuel for the fire.

11:26:28

We're going to go over the best possible

11:26:29

ways to get leads in 2025.

11:26:32

HPF or script configuration. We're

11:26:34

basically going to configure your

11:26:36

scripts for cold SMS. Actually running

11:26:38

the system. This is going to be a

11:26:40

portion of the video where I run you

11:26:41

through me actually doing the system and

11:26:44

everything that you need to know.

11:26:46

calling, everything about calling, as

11:26:48

well as the scripts I recommend using.

11:26:51

Booking sequences, basically how to book

11:26:54

people in removing yourself. This

11:26:56

document will be in pretty much every

11:26:57

Outbound video, so I'm not actually

11:26:59

going to cover it, but you can open up

11:27:01

the document and be able to remove

11:27:03

yourself entirely from the process, and

11:27:05

I recommend doing that as soon as you

11:27:07

possibly can. And finally, SOPs are

11:27:09

standard operating procedures. basically

11:27:12

everything you need to know to never

11:27:14

watch this video again and be able to

11:27:15

run the system forever.

11:27:17

So, let's jump in again. Welcome to Cold

11:27:20

SMS Surge. So, this video is created to

11:27:22

be able to pretty much plug and play

11:27:24

everything about cold SMS into your

11:27:26

highle sub account that we also

11:27:30

know there's not too much theory or

11:27:31

concepts here. We just want to get you

11:27:33

to be able to send SMS as soon as

11:27:35

humanly possible. And just so you guys

11:27:37

know, this system alone, okay, so not

11:27:40

cold calling, no cold email, nothing

11:27:42

else. This system took me to 20K a

11:27:44

month. No paid ads. Only this system

11:27:47

took me to 20K a month. So there's no no

11:27:50

reason why you can't do this, too. So

11:27:52

here's the general flow. It looks super

11:27:55

simple because it really is. All that

11:27:58

happens is we scrape leads from a niche.

11:28:02

We add the leads into go high level. We

11:28:04

add those contacts that we added into go

11:28:06

high level to a workflow. Create a drip

11:28:09

campaign from that. We send five

11:28:11

contacts. The SMS message every 5

11:28:14

minutes. You basically just call

11:28:16

whenever you get a notification. You

11:28:19

book the appointment in showup sequences

11:28:21

will make sure they show up as well as

11:28:23

watch the pre-all video that we created

11:28:25

in the uh other module.

11:28:28

calling two hours before just to make

11:28:29

sure the frame is set and that they're

11:28:31

going to show and that there's urgency

11:28:32

and that you remind them of it even. And

11:28:35

then finally, the sales process, which

11:28:36

we'll go over in another module, but for

11:28:39

now, I just want you guys to know that

11:28:41

this is super simple. Like, I don't want

11:28:43

to over complicate this video, but this

11:28:45

is exactly what happens in this process.

11:28:48

Okay, so let's get started. Plug and

11:28:50

play. So before we can actually start

11:28:52

sending SMS and booking appointments, we

11:28:54

need to first import my cold SMS

11:28:56

snapshot into the agency sub account

11:28:58

that we created in software synergy. So

11:29:00

to do this, just go ahead and click on

11:29:03

this link and you will be prompted to

11:29:05

either log in or just say yes, import

11:29:07

now. And once you're actually in the

11:29:10

agency level in high level, just go to

11:29:11

sub accounts, select manage client,

11:29:14

select actions, and select load

11:29:16

snapshot.

11:29:18

And remember this is in the agency

11:29:20

level, not the sub account level. So go

11:29:21

into the agency level, go to all of your

11:29:24

sub accounts, manage client under the

11:29:26

sub account that we created in software

11:29:27

synergy, select actions, and then load a

11:29:30

snapshot. Okay. And then go to imported

11:29:33

and select this snapshot that you just

11:29:35

pressed yes to import.

11:29:38

So here is a quick run through of the

11:29:40

actual snapshot. So now we are in the

11:29:43

snapshot. It is super simple. Remember,

11:29:45

this is an addition to your current

11:29:47

snapshot. So, all this is going to do is

11:29:50

add a pipeline for you. So, if you go to

11:29:52

opportunities, all righty. So, the one

11:29:55

thing you'll notice about this is that

11:29:57

this snapshot isn't an entire sub

11:29:59

account. All it is is just an additional

11:30:01

snapshot to your current sub account.

11:30:03

So, what you'll see is a new pipeline in

11:30:06

opportunities. So, you can go in here

11:30:08

and this will be pretty much usable. So

11:30:12

when you import leads into cold SMS,

11:30:14

they can show up here. The pitched will

11:30:16

show up here. The ones that respond to

11:30:18

the pitched will show up here. And then

11:30:21

the rest is pretty much up to you. Now

11:30:23

you can put into everything will

11:30:25

automatically be go into booked if they

11:30:27

are booked. And then if they no-show,

11:30:30

you can drag it manually and then go to

11:30:31

the no-show automations.

11:30:34

And then the rest is pretty much for you

11:30:36

to use. Now, let's go over the

11:30:38

automations that come with this uh new

11:30:40

snapshot. So, you should see a new

11:30:41

folder in here called cold SMS. Two

11:30:44

automations, one called Q/ Pitch SMS and

11:30:46

one called SMS notification. So, the Q/

11:30:50

Pitch SMS is a super super simple

11:30:52

workflow. All that happens, all that you

11:30:55

need to understand is that when you add

11:30:57

contacts to this automation in the drip

11:30:59

campaign the way that we we're going to,

11:31:01

they're going to become a cold SMS lead

11:31:03

in the pipeline and then they're going

11:31:06

to get sent the hook. I have you guys

11:31:07

making this later in the video

11:31:10

as well as a wait step. And if they

11:31:13

positively reply to that hook, then

11:31:15

basically they'll it'll send a pitch

11:31:18

message, which I also have for you guys

11:31:21

in this video. It'll make an opportunity

11:31:23

called pitched in the pipeline and then

11:31:25

it'll wait to you for apply from that

11:31:27

and a lot of people won't reply to that.

11:31:29

So what we have to help that is a

11:31:30

follow-up. So it's a simple follow-up

11:31:33

just if they don't reply to that initial

11:31:35

message. And then if they do reply to

11:31:37

that message then all that's going to

11:31:39

happen is that it's going to become a

11:31:41

new lead and you're also going to get a

11:31:43

a notification.

11:31:46

So the notification is super simple.

11:31:48

when it becomes a new lead, you just get

11:31:50

a notification via SMS via the phone

11:31:52

number that you put in your custom

11:31:54

values. Now, eventually, if you'd like,

11:31:56

you can put this in a Slack channel as

11:31:58

well. All you have to go do is go to

11:32:00

settings, integrations, connect your

11:32:01

Slack, and then change this to be a

11:32:04

Slack,

11:32:06

just like that. And then if you connect

11:32:08

it, it'll just be like a simple, you

11:32:10

just choose the channel, and then choose

11:32:11

the message. So, this is the message

11:32:13

that I have for you guys right now. New

11:32:15

lead call within 5 minutes. All the

11:32:17

information. and then as well as the

11:32:19

link to actually just contact that lead

11:32:20

directly because every time you get a

11:32:22

notification and someone responds

11:32:24

positively to that pitch, you're going

11:32:26

to want to call them up. Yeah, guys,

11:32:28

that is the entire snapshot. It is so so

11:32:31

simple. Don't over complicate this

11:32:33

process. It's super easy. So, let's keep

11:32:36

moving.

11:32:39

Fuel for the fire. So, there's so many

11:32:41

ways we can go about getting leads. And

11:32:43

as of right now, here are my main

11:32:46

favorite methods. Like this is dependent

11:32:48

on where you can find the information of

11:32:50

your, you know, potential customers in

11:32:51

your niche and these are pretty much

11:32:54

dedicated for niches that are found on

11:32:56

Google Maps and BBB. So if that's you,

11:32:58

you can use this resource. If not, just

11:33:00

critically think about it. You know, you

11:33:02

can either buy leads on bulk off Fiverr

11:33:04

or just use pretty much any other tag to

11:33:06

get them. Don't over complicate this.

11:33:08

Just and don't spend too much time

11:33:10

scraping leads. Like don't do it

11:33:11

yourself. There's so many methods out

11:33:13

there. It's a low leverage activity.

11:33:16

Um, but this is for the people that

11:33:18

can't find the leads they need to on

11:33:20

Google Maps or BBB. Now, I'm actually

11:33:23

not going to go through this because I'm

11:33:25

going to let you guys do it yourselves.

11:33:28

Now, this video, this resource right

11:33:30

here has a ton of different methods of

11:33:32

getting leads and they are the best

11:33:33

ways. And there's there's also step by

11:33:35

steps on how to do each one exactly as

11:33:37

well as video tutorials on there as

11:33:39

well. So, all you need to do is just

11:33:43

determine whether whether or not this is

11:33:45

on Google Maps and BBB work for your

11:33:48

niche. And if they do, choose which one

11:33:50

specifically and then just go with a

11:33:52

method on here. It's a pretty

11:33:54

descriptive resource that should help

11:33:56

you go ahead and pick a method of

11:33:58

getting leads and u make sure you're

11:34:01

never scraping leads ever again.

11:34:04

So, once you actually have your leads,

11:34:06

let's use this master lead list I have

11:34:08

for you here. So, this right here is the

11:34:10

master lead list. Now, it's a super

11:34:13

super simple spreadsheet. So, all you

11:34:15

have to do if you have lead scrapers,

11:34:17

you can put their emails in here. This

11:34:19

is all the states in the United States.

11:34:21

And there's status options. So, if you

11:34:23

have a state where you have too many

11:34:25

clients or you have a state that's just

11:34:27

not good. For example, Texas is not very

11:34:28

good for roofing, you can go ahead and

11:34:31

block that.

11:34:33

Now, also, you can go ahead and select

11:34:35

each state's sheet. they will also be

11:34:38

down here. So, if you want like a quick

11:34:40

way of getting into like Michigan or

11:34:41

something just like that. Now, also

11:34:46

I recommend getting leads in there's

11:34:49

going to be like you'll understand how

11:34:50

to get leads once you go through the

11:34:51

process and watch the tutorials, but I

11:34:54

recommend keeping each state pretty

11:34:57

organized and clean just so you have a

11:34:59

giant amount of leads, you know, from

11:35:00

the whole history of your business. So

11:35:02

if you ever need more, you can never

11:35:03

just you can always just come back

11:35:05

because with getting leads, a lot of

11:35:07

people think that you might like run out

11:35:09

of leads. Now, this is ridiculous

11:35:11

because you can take the same like I've

11:35:13

done this. You can take the same list of

11:35:15

leads that you got eight se six to eight

11:35:17

months ago and completely do the same

11:35:20

outreach or same method or same system

11:35:22

towards them and they will forget

11:35:24

completely that it happened in the first

11:35:26

place. So, what I mean by that is leads

11:35:30

are infinite basically. And I just want

11:35:32

you guys to make sure that you know that

11:35:34

and that there's no way you'll ever run

11:35:36

out. Okay? I mean, I'm just saying like

11:35:39

unless you're going for like giant

11:35:41

companies or you're going for like

11:35:43

really really really niche specific

11:35:45

things, which hopefully you picked a

11:35:47

good niche after watching that video so

11:35:48

that you don't really have that problem.

11:35:50

But all you need to do to fill this out

11:35:52

because of the formatting is fill out

11:35:54

the website/bb link. the company name.

11:35:57

Now, with the BBB, for whatever reason,

11:35:59

it formats company names in a pretty

11:36:01

interesting way, like all the scrapers

11:36:03

do as well. What I mean by that is like

11:36:08

like let's say it's like that. This will

11:36:11

basically get rid of that. So, when

11:36:12

you're importing into go high level, you

11:36:14

can just take this column instead of

11:36:16

this one so it looks less like

11:36:18

suspicious. If you're reaching out like

11:36:20

is this Owen roofing question mark,

11:36:22

they're not going to be like, is this

11:36:23

Owen Roofing LLC? Like, it's just, you

11:36:25

know what I mean? Now, the other thing

11:36:26

you need to fill out is the phone

11:36:28

number, the email, and then with the

11:36:30

full name as well from BBB. This is what

11:36:33

the full name will look like. Now,

11:36:35

what's great is I have a way of

11:36:36

splitting it up just like that. But,

11:36:38

like I said, I really, really recommend

11:36:41

going through the process, getting the

11:36:42

leads, and making sure they're all in

11:36:44

here organized.

11:36:46

There are infinite amount of leads, but

11:36:48

it's super easy to just copy and paste.

11:36:50

And I don't mean like do not type out

11:36:53

the information, okay? you're going to

11:36:54

get spreadsheets. A lot of the lead

11:36:56

methods have you creating like random

11:36:58

sheets, um, random spreadsheets where

11:37:02

just have a ton of information. And what

11:37:04

I mean is that like make sure whenever

11:37:06

you get like a giant list of company

11:37:07

names, a giant list of phone numbers,

11:37:08

giant list of emails, giant list of

11:37:10

websites, just copy and paste them all

11:37:13

in. It's super super simple.

11:37:16

And if you're wondering how my infinite

11:37:17

scroll is working, you can check out a

11:37:19

setup video I have on my YouTube that I

11:37:22

posted a few weeks ago. Now,

11:37:26

another great thing about this is that

11:37:29

for every single one of these sheets,

11:37:31

there's um a duplicate checker on the

11:37:33

phone number because I don't want you

11:37:35

guys to have like duplicates of phone

11:37:37

numbers on here. So, if you have like

11:37:38

any duplicates, like 1 2 3 1 2 3, it'll

11:37:41

just show up like that.

11:37:44

And that's the same for every single

11:37:46

sheet down here. And we're going to run

11:37:48

through exactly how to use this once we

11:37:50

go through me going through the whole

11:37:51

system. But I just want you guys to make

11:37:53

a file, make a copy of this, call your

11:37:56

company name master lead list, and then

11:37:57

you have a solid lead list of every

11:37:59

state in the US. Now, if your services

11:38:01

are dedicated to a place that's not in

11:38:04

the US, you can always just reformat

11:38:05

this to whatever it is, whether it's

11:38:07

provinces or whatever. Now, let's keep

11:38:10

running through the documents.

11:38:14

[snorts]

11:38:15

HPF script configuration. So before we

11:38:18

go over the entire highle process in

11:38:20

gray, we need to configure some scripts

11:38:22

first. So this is where we are on the

11:38:24

process. If you guys remember, this is

11:38:26

the chart. Now we know how to scrape

11:38:28

leads. We know how to get leads. We know

11:38:30

how to format them. And I will show you

11:38:32

how to actually use them uh once we go

11:38:34

through and go to the go highle stuff.

11:38:38

But first, let's go ahead configure some

11:38:39

scripts. So there's three messages that

11:38:42

we need for this specifically, and

11:38:44

that's why it's called HPF. We need a

11:38:46

hook, a pitch, and a follow-up. Okay,

11:38:49

the reason why we're only using three

11:38:51

messages and not like 25 follow-ups is

11:38:53

because

11:38:55

SMS costs money on go high level. It's

11:38:57

cheap. Don't worry about it, but just

11:38:59

make sure you know what you're spending.

11:39:01

Because if you have like 20 follow-ups

11:39:03

and you send 5,000, that will end up

11:39:05

spending a lot of money on cold SMS. So,

11:39:09

hook, this is super simple. It could be

11:39:11

a question or a message just to qualify

11:39:13

people or just engage them, get them to

11:39:15

reply, etc. Like, do you guys do roof

11:39:18

replacements? Do you guys do ceramic

11:39:19

coatings? Is this owner name? Something

11:39:23

like that.

11:39:25

You need a pitch. You need a pitch. So,

11:39:28

like a simple message that used to is

11:39:30

basically used to convey your offer, but

11:39:32

more in like a damified way. You know,

11:39:35

we don't want to use our medium form

11:39:36

offer here. So, like, nice, this is

11:39:39

Owen. I saw you off Google with some

11:39:40

good reviews. I was just wondering if

11:39:41

you'd be open to like a little

11:39:42

partnership or something. I think I got

11:39:44

like five or eight people that need a

11:39:45

roof replacement. Are you open to this

11:39:48

or whatever? Follow up. A simple

11:39:51

message. Don't overthink this message

11:39:55

because a lot of the people that go

11:39:57

through the process of cold SMS with you

11:39:59

are going to reply to the hook but then

11:40:01

not reply to the pitch. So, the

11:40:03

follow-up can prevent that. So, like

11:40:05

this is company name, right? You want to

11:40:06

chat about it? No worries either way.

11:40:09

So, here's a simple configuration

11:40:11

resource so you can figure this script

11:40:13

out. So, just go through this process

11:40:16

and create your hook, pitch, and

11:40:18

followup. And this will show you how to

11:40:19

actually add it into the automation

11:40:21

itself. Running the system. So, I'm

11:40:24

going to go through the entire process

11:40:25

of me actually running the system as if

11:40:27

I were to send cold cool SMS right now

11:40:30

on Friday at 7:34 p.m. All righty, you

11:40:33

guys. So, let's say you just got your

11:40:36

first, you know, 6,000 leads right here,

11:40:41

right? Let me just reset this from the

11:40:43

example earlier.

11:40:46

So, let's say you didn't your scraper

11:40:49

didn't give you the email or the full

11:40:50

name or any of that stuff, but you

11:40:52

realize like you don't really need that

11:40:54

stuff to uh actually send SMS to them

11:40:57

because you don't have any full name or

11:40:58

name in the automations or any emails or

11:41:00

anything. So, all you need to do now,

11:41:03

now that you have a list of, you know,

11:41:05

thousands of leads, mark off exactly how

11:41:07

many you want to send. So, like, let's

11:41:10

say there's like 5,000 here, go ahead

11:41:12

and mark off like I'm going to send 34

11:41:15

today. So, simply just mark that off,

11:41:17

right?

11:41:19

I recommend highlighting it like a like

11:41:21

gray or something, just so you know that

11:41:23

these leads have been sent SMS already.

11:41:25

Now, what you want to do is copy all the

11:41:27

information,

11:41:29

create a temporary new sheet, and and

11:41:32

paste it all there. Okay. Now, these

11:41:34

sheets right here are going to be pretty

11:41:37

much deleted after you use them. But all

11:41:40

you need to do once you copy and paste

11:41:41

the info, you simply just download it as

11:41:44

a CSV. And then we can go ahead and

11:41:47

delete this sheet now. So, now let's go

11:41:50

into our go high level. All we want to

11:41:51

do to import it is to go ahead and go

11:41:53

into contacts and press import contacts.

11:41:57

Okay. Now we're going to upload the file

11:41:58

that we just downloaded. Select next.

11:42:02

Go ahead and map out all the

11:42:04

information. So the BBB link I usually

11:42:06

put as the website. Make sure to do the

11:42:08

second one because the second one is the

11:42:10

formatted company name.

11:42:13

Map out the phone number and then

11:42:15

unmatch the don't import the unmatched

11:42:18

column. So for example, this one is not

11:42:20

matched. So just don't import it. Press

11:42:23

next. Now naming these are really

11:42:25

important. I recommend doing this so you

11:42:27

can keep track of what day it is and how

11:42:29

to easily contact all these leads. Now

11:42:31

what I do is typically the amount of

11:42:33

leads I'm sending. So let's say I'm

11:42:35

sending 34 now as well as the date.

11:42:40

So now you've done that. All you need to

11:42:42

do is create a list of contacts from the

11:42:44

import. Super important. Don't worry

11:42:46

about the advanced. Confirm. and then

11:42:48

submit.

11:42:51

So now it's going to go ahead and

11:42:52

process and it'll you'll see it there.

11:42:54

And now if I click on it, you probably

11:42:56

won't see the leads. And there we go.

11:42:59

Now we have 34 leads. Now one thing

11:43:01

that's great about go high level is that

11:43:03

it won't actually import all of the

11:43:05

duplicates. So I put in here as a

11:43:07

duplicate to test and as you can see we

11:43:09

imported about 32

11:43:12

and it removed the duplicate and made it

11:43:14

31. Okay. It's really, really smart and

11:43:17

intuitive. And when you want to send the

11:43:19

send the actual SMS, all you have to do

11:43:23

is select all records. Add to

11:43:25

automation.

11:43:27

Choose the Q/Pish SMS.

11:43:31

Add in drip mode. I recommend calling

11:43:34

this just like cold SMS. It doesn't

11:43:36

really matter.

11:43:38

And start it a few minutes from now. So,

11:43:39

let's say I was sending it. I'm not

11:43:41

going to send it at 7:50 p.m., but 7:53

11:43:43

p.m. And then you want to send five SMS

11:43:46

every 5 minutes. Okay? And press add to

11:43:50

automation. That's all you have to do.

11:43:53

Okay? And then once that time hits, once

11:43:55

753 hits, it's going to send five SMSs

11:43:58

to five of these contacts. Wait five

11:43:59

minutes, send five more, wait five

11:44:01

minutes, send five more. It's going to

11:44:03

do that all way all until it's out.

11:44:06

That's why every morning I recommend

11:44:07

doing like setting it up at 8 and

11:44:10

setting like 500 leads to go and then

11:44:12

basically the entire day it'll just send

11:44:14

SMS and just basically work all day and

11:44:17

then at every time you get a

11:44:19

notification it is going to basically be

11:44:22

crucial that you call and book that an

11:44:23

appointment in.

11:44:25

But what's great about this system is

11:44:26

that it kind of runs in the background.

11:44:28

Like you can work on so many other

11:44:30

things whether it's watching more videos

11:44:31

of this program or whatever it may be.

11:44:34

You can work in so many ways in the

11:44:35

background and it'll just send over

11:44:37

thousands of messages and every time you

11:44:40

get a positive reply, which you will,

11:44:41

you'll get a lot. Just go ahead and give

11:44:44

them a call and book them in. Super

11:44:46

super simple. Just be in the

11:44:48

conversations tab and kind of watch the

11:44:50

SMS be sent to make sure it's delivering

11:44:52

properly. If not, you may need to

11:44:54

troubleshoot some things. And you will

11:44:57

have a limit as well, your SMS limit. If

11:44:59

you go to the agency level and view your

11:45:01

actual sub account, you'll be able to

11:45:03

see your sending limits. Your sending

11:45:05

limits do ramp up, however. So, for

11:45:07

right now, I believe it starts at 100,

11:45:09

but once you break that, it'll give you

11:45:11

like a 24-hour waiting period, and it'll

11:45:13

be like 150, then 250, then 350, then

11:45:16

500, etc. Um, if you're impatient, just

11:45:20

create multiple sub accounts, get them

11:45:22

get their phone numbers verified, which

11:45:23

like 15 bucks, and just send off a

11:45:25

multiple like multiple sub accounts.

11:45:27

That's what I recommend. But for that

11:45:29

you do need the 500 a month or 297 a

11:45:32

month go high level plan as well. But

11:45:34

yeah when you actually get that

11:45:35

notification whether it's on your phone

11:45:37

or Slack you just click that link or go

11:45:39

to the con the conversation because that

11:45:41

link takes you to the conversations tab

11:45:43

select the actual contact and then just

11:45:46

give them a ring and book them in also

11:45:49

double down. So that is pretty much the

11:45:52

system in its entirety. It's super super

11:45:54

simple this way. It's organized as well.

11:45:56

So you probably after you should have

11:45:58

thousands of leads. You can always add,

11:46:00

you know, thousands and thousands of

11:46:01

more columns if you want. And the

11:46:03

formatting process is super simple. Uh I

11:46:06

recommend getting one of these mouses as

11:46:07

well cuz the infinite scroll is super

11:46:08

nice. But yeah, let's continue. So

11:46:11

calling, you know, I don't want to

11:46:13

really repeat content. And if you're

11:46:15

watching this, there's a chance you

11:46:17

either watch the cold calling module be

11:46:19

cold calling video before this or you

11:46:21

haven't yet. And if you haven't yet, go

11:46:23

back and watch it because there's a lot

11:46:26

you need to know about calling

11:46:27

prospects, whether it's framing,

11:46:29

urgency, rapport. There's so many things

11:46:32

that we need to make sure we nail. And

11:46:34

so, in addition to the previous video,

11:46:36

like I'm just going to recap on two

11:46:38

quick things. Just make sure with the

11:46:40

cold SMS system, because you're not

11:46:43

directly cold calling them, they're like

11:46:45

engaging first, giving you a positive

11:46:46

response, and essentially like diving

11:46:49

into your products a little bit. The

11:46:51

framing is there already, but you need

11:46:53

to make sure every time you're in

11:46:55

contacts with them, contact with them,

11:46:58

you reset that framing and make sure

11:46:59

they know that they're there to look at

11:47:01

you and what you're selling and not the

11:47:03

other way around, right? We don't need

11:47:05

them as clients, but they need our

11:47:07

services. That's how it needs to be

11:47:09

framed.

11:47:11

And then also remember, we just want to

11:47:12

build urgency on the call because you

11:47:15

can have all the show rate automations

11:47:17

in the world, like everything. But if

11:47:19

there's no urgency, then there's no

11:47:21

reason why they would want to even step

11:47:23

on the call in the first place. You know

11:47:24

what I mean? If they don't want what

11:47:26

you're selling, there's no value, they

11:47:28

just don't think there's going to be any

11:47:30

value, then they're not going to show.

11:47:33

You know what I mean? Saying that like

11:47:35

you can just provide some free value to

11:47:36

help them out is not enough urgency. you

11:47:39

know, you need to build build urgency.

11:47:42

So, here are two scripts I have for you

11:47:44

for cold SMS. One script when calling

11:47:46

them is to basically call them when you

11:47:48

get that notification in and book them

11:47:50

in. And the other one is calling

11:47:52

prospects 2 hours before the meeting.

11:47:54

So, go ahead and open this up. This is

11:47:56

the calling script. Super simple. I have

11:47:58

some tips as well on the side just so

11:48:00

you can make sure you internalize

11:48:01

things. Everything in the dark is

11:48:05

changeable.

11:48:06

Everything in the light is something

11:48:08

that they would say, etc. So, here's

11:48:11

where we are now. We know how to scrape

11:48:13

leads, add them to go high level. We

11:48:14

know how to add contacts to the

11:48:15

workflow, the drip campaign. We know how

11:48:18

to send five every 5 minutes. We know

11:48:19

how to call when you get a notification.

11:48:21

And we have the scripts for that, the

11:48:23

call 2 hours before. And lastly, we need

11:48:26

to know the appointment booking stuff

11:48:27

and the show up sequences.

11:48:30

Now, the appointment booking stuff is

11:48:32

super super simple. Um, all you need to

11:48:35

do, I'm I'm not even going to read any

11:48:36

of this. All you need to do is while

11:48:38

you're on the call with the prospect,

11:48:40

just go to your dod

11:48:41

domain.comstrategycal.

11:48:43

Hopefully, you book this, bookmark this,

11:48:45

and tab extend, but if you haven't, do

11:48:47

it. And simply just fill their

11:48:49

information in because go highle creates

11:48:51

contacts based off of phone numbers.

11:48:55

So the reason and the reason why I say

11:48:57

that and the reason why I have

11:48:58

duplicates highlighted in the

11:49:00

spreadsheet is because in go highle you

11:49:02

saw that when we imported the leads and

11:49:04

there was a duplicate it removed it and

11:49:06

it merged as one contact.

11:49:09

It will do the same thing with booking

11:49:11

and that's why instead of just like

11:49:13

booking in the contact directly like by

11:49:15

clicking on the contact and go highle

11:49:18

because that's a little bit annoying. we

11:49:20

can just book them in on the calendar

11:49:22

and as long as you have the same phone

11:49:24

number as long as they want to book in

11:49:26

the same phone number, which I'm

11:49:27

assuming because you're on the phone

11:49:29

with them while you booked them in, it

11:49:30

will be the same phone number, just go

11:49:33

ahead and book them in while you're on

11:49:35

the call.

11:49:36

But yeah, and also side note, just

11:49:38

because like they're not booking in

11:49:41

themselves, they don't really see the

11:49:42

slash booked page that we created with

11:49:44

the pre-all via cell and the

11:49:45

confirmation. So, just make sure they

11:49:47

complete the steps on the slash booked

11:49:49

page while you're on the call with them.

11:49:52

Okay? And this this is in the script, by

11:49:54

the way. So, really quickly, I want to

11:49:56

run you guys through the showup

11:49:58

sequences. So, the automations that I

11:49:59

use to make sure they show. So, when

11:50:02

someone books an appointment with you,

11:50:04

this is what they get. Okay? They're

11:50:06

going to get a message that says, "As a

11:50:07

reminder for your call, confirm."

11:50:10

Okay? As well as the meet link, etc. So

11:50:14

just make sure that you know that this

11:50:16

is the first message that they get. So

11:50:17

you ask them be like did you get a text

11:50:19

message on your phone said like reminder

11:50:21

reminder reminder reminder reminder

11:50:21

reminder reminder reminder reminder

11:50:21

reminder reminder reminder reminder

11:50:21

reminder reminder reminder reminder

11:50:21

reminder reminder reminder reminder

11:50:21

something yes confirm this is the email

11:50:24

that they get

11:50:28

okay with the VSSL the post booking page

11:50:33

and test this out. So I recommend

11:50:35

booking in yourself just making sure all

11:50:37

this looks good and all of it's branded

11:50:39

properly. It should be if you filled out

11:50:40

the custom values enough, but there's a

11:50:43

few things you just want to make sure

11:50:44

100%.

11:50:46

So, just just go through fine-tune, make

11:50:48

sure all these automations look good.

11:50:50

The two hour before

11:50:53

notification,

11:50:54

good to hop on a 43 minal

11:50:59

VSSL if you haven't yet.

11:51:02

And then, uh, yeah, should be good. So,

11:51:05

that is all the show up sequences. Now,

11:51:08

the last thing that I have for you guys

11:51:09

in this video is if you want to remove

11:51:12

yourself, which you need to, okay, I

11:51:14

recommend running the system for a

11:51:16

little bit, maybe get to like 5K a month

11:51:17

with it or 10K a month, which should

11:51:20

just take, you know, not very long to be

11:51:21

honest. Like, it's pretty fast with

11:51:22

this.

11:51:24

Um, you can remove yourself completely

11:51:28

by going through this resource. This

11:51:29

will be this resource will be in every

11:51:31

single outbound video I have on here.

11:51:33

But there's tactics that you need to use

11:51:36

that you can implement and structures

11:51:38

that you can implement like literally as

11:51:40

soon as tomorrow. And I want you guys to

11:51:43

go through that and at least start

11:51:44

putting out job applications. Start

11:51:46

getting people on your team. Start

11:51:48

building them up. Start training them

11:51:49

because over enough time you're going to

11:51:52

get like 30 or 40 people that are

11:51:54

interested in being appointment setters

11:51:55

for you. But

11:51:57

there's going to be like three or four

11:51:59

that are really damn good at what they

11:52:01

do and they will basically just feed you

11:52:03

with appointments. Like you'll have 10

11:52:05

appointments a day on complete autopilot

11:52:07

where we don't even see anything and all

11:52:08

you do is sit on calls all day every

11:52:10

day, right? And this is the reality of

11:52:12

scaling, right? But it's what we want.

11:52:15

And then the final thing is the SOPs. So

11:52:18

these are SOPs of everything that I went

11:52:20

through today and actually just running

11:52:22

the system yourself. So hopefully with

11:52:25

that, you don't have to actually watch

11:52:27

this video ever again. You can just look

11:52:28

at the SOPs just for reminders. But

11:52:31

yeah, just to recap, this is everything

11:52:32

we went through. I'm not going to go

11:52:34

through it again because there's nothing

11:52:35

to really understand here. Just make

11:52:38

sure you go through everything in this

11:52:40

video, all the processes. Uh remember

11:52:43

the lead source right here, the fuel for

11:52:46

the fire resource will be constantly

11:52:47

updated. So, chances are if there is a

11:52:50

method in there and it looks complicated

11:52:52

and hard to set up, it works because

11:52:54

it's still in there. Otherwise, I would

11:52:56

have been notified and to remove it. So,

11:52:58

yeah, I will speak to you guys soon.

11:53:00

Thank you so much for watching. I hope

11:53:01

you enjoyed this video and I hope you

11:53:03

crush it with this system because I know

11:53:05

you can and it's such a great system to

11:53:07

book in appointments. And real quick,

11:53:09

just a side note, test things out, okay?

11:53:12

Don't be irrational. Don't make script

11:53:14

changes after 50 messages are sent.

11:53:16

What's great with this system is that

11:53:18

you can easily send 500 messages. So,

11:53:21

you can completely test out a new script

11:53:22

every single day if you send 500 a day.

11:53:25

But the, you know, the the the number

11:53:27

you want to look for is 300. All right,

11:53:29

we're going to go we you should have a

11:53:31

basic understanding of metrics and how

11:53:33

they work already at this point. But

11:53:35

just be realistic and I guarantee you

11:53:38

it's because of your messaging. Like if

11:53:39

you're not getting a lot of

11:53:40

appointments, we can always work through

11:53:43

it. Yeah, this system is killer. This

11:53:45

should give you so many appointments and

11:53:48

get in the habit of doing it every

11:53:49

single day. All right, so I'll see you

11:53:52

guys soon in the next video. And

11:53:54

remember, if you haven't watched the

11:53:55

cold call video yet, do it now because

11:53:57

there's a lot of fundamentals that I

11:53:59

need you to go through to make sure that

11:54:00

you're not, you know, missing out on any

11:54:02

appointments just because you don't

11:54:03

understand fully how to call people like

11:54:05

this. So once that's done, you can come

11:54:07

back, build the system, imple implement

11:54:10

it in your business, which shouldn't

11:54:11

take longer than 20 minutes. And once

11:54:13

you do that, you can start scraping

11:54:15

leads, getting appointments, and closing

11:54:17

deals. So, all right you guys, I will

11:54:19

speak to you soon. Thank you so much for

11:54:21

watching, and uh good luck. Hey

11:54:23

everyone, it's Owen Rensland, and

11:54:24

welcome to Cold Calling Catalyst. This

11:54:27

video is going to take you from start to

11:54:28

finish on the my entire cold calling

11:54:31

process. Cold calling is really

11:54:33

fundamental, and I really recommend

11:54:35

watching this video. Even if you don't

11:54:36

plan on cold calling directly, still

11:54:38

watch up to a certain point because

11:54:40

there's a lot of fundamentals about just

11:54:41

calling business owners and

11:54:43

conversational stuff that I really think

11:54:45

would be beneficial for you to learn.

11:54:46

So, let's jump right in. Here's what

11:54:48

we're going to cover. We're going to go

11:54:50

over mindset and belief shattering right

11:54:52

off the bat, just so we can make sure

11:54:53

that your mindset's built and ready for

11:54:54

cold calling. tonality, frame, urgency,

11:54:59

objections or lack thereof, rational

11:55:01

reverse engineering, plugandplay, fuel

11:55:04

for the fire, booking sequences, running

11:55:06

the system, removing yourself, and then

11:55:07

SOPs. Now, if you aren't planning on

11:55:10

cold calling, I recommend you do. What

11:55:14

you want to do is watch this entire

11:55:15

video all up till plugin play. So that's

11:55:19

what I would recommend because a lot of

11:55:20

the uh a lot of the fundamentals are in

11:55:22

the beginning of the video and we want

11:55:24

to make sure we cover those because no

11:55:26

matter what outbound method we have we

11:55:28

use it usually will include calling at

11:55:31

some point. So it's really important

11:55:32

that we go through this because this

11:55:34

could also be used as like a little

11:55:36

fundamental sales lesson

11:55:38

especially when we talk about frame and

11:55:40

stuff. So let's jump right in. So once

11:55:42

again welcome to cold calling catalyst.

11:55:44

This video will not only go over a very

11:55:46

crucial and important step in your

11:55:47

entrepreneurial entrepreneurial journey,

11:55:49

but also teach you the fundamental

11:55:51

skills you need to scale an agency. So,

11:55:54

cold calling is really, really good in

11:55:56

the beginning. It can get you a bunch of

11:55:58

meetings and especially building cold

11:55:59

calling teams could help you scale super

11:56:01

super fast. But it's not necessary to

11:56:04

scale to six or seven figures. There are

11:56:05

better and easier methods like cold SMS.

11:56:08

However, cold calling is very very

11:56:10

important just for the like the

11:56:12

fundamentals and the learning skills

11:56:13

that you get from calling the prospects.

11:56:15

So, that's why I recommend cold calling

11:56:17

in the beginning. But if you aren't

11:56:18

planning on doing it, once again, just

11:56:20

watch up until plug-andplay just so that

11:56:22

you can get the most important

11:56:23

fundamentals from the video. But, uh,

11:56:25

let's jump right in. Mindset and belief

11:56:27

shattering. So, the first and arguably

11:56:30

most important topic in all of this is

11:56:31

your mindset. So if we can't nail this

11:56:34

in the beginning, then you will have and

11:56:35

you'll find that cold calling will never

11:56:36

do what you needed to do and you like

11:56:38

will never be able to cold call, right?

11:56:41

Our mind literally plays tricks on us

11:56:43

because our subconscious rules all

11:56:45

because all humans try to move away from

11:56:47

pain. So let's cover some crucial ideas

11:56:52

because like it's really about how we

11:56:54

view it. Cold calling is not bad and

11:56:58

until you see that, you're going to have

11:57:00

a hard time doing it. So, we want to

11:57:02

change how our mind in its entirety. So,

11:57:05

subconscious and conscious views cold

11:57:06

calling. So, I have a few tips here that

11:57:10

we can go through really quickly just to

11:57:12

help you right off the bat cuz I bet you

11:57:14

if you've cold called before, you have

11:57:15

some of these instilled beliefs in you

11:57:17

that we need to break. Tip number one is

11:57:19

value. So, cold calling is literally

11:57:21

just a value exchange. Like nothing

11:57:23

more, nothing less. You have to train

11:57:25

your brain to view cold calling as

11:57:27

enjoyable as possible. All it is is two

11:57:29

humans exchanging value for each other's

11:57:31

businesses. Like that's all it is. It's

11:57:33

just one person with a proposition and

11:57:35

the other person has a business and then

11:57:36

you can merge together, grow together,

11:57:39

and exchange value. Like it's that

11:57:41

simple. So I recommend viewing it like

11:57:43

that. Tip number two is positivity. So

11:57:46

regardless of how they see it or not,

11:57:48

you have to program your mind so that

11:57:50

every time you think of cold calling,

11:57:52

you feel good about it, right? Think

11:57:54

about it positively that you're helping

11:57:56

change people's lives because you are

11:57:58

like genuinely like if you get them on

11:58:00

the phone,

11:58:02

you book a meeting with them and you go

11:58:04

through the sales process and they

11:58:05

become a partner of yours, then you can

11:58:07

then you can actually change their life

11:58:09

completely with your product. So always

11:58:12

be nice and kind like so never hang up

11:58:13

abruptly or prematurely. Always have

11:58:15

positive interactions and actual full

11:58:18

conversations because that will train

11:58:20

your mind to appreciate these

11:58:22

conversations and you'll enjoy it more.

11:58:24

Right off the bat, these are super

11:58:25

simple. Tip number three is pretty

11:58:26

interesting. We can look at it like a

11:58:28

prank call. So, I never really did this,

11:58:31

but I heard it from one of my mentors.

11:58:34

And if you do prank calls before the

11:58:37

actual cold calling session, just to

11:58:39

prime your brain and get used to the

11:58:40

nervousness of calling someone of the

11:58:42

blue, it can really help. But feeding

11:58:45

into that more is tip number four, which

11:58:47

is that nobody's real. Like, you need to

11:58:50

have the mindset when cold calling that

11:58:51

everyone is literally a robot and

11:58:53

nobody's a real person because they kind

11:58:54

of like aren't. I mean, genuinely, how

11:58:58

many people like do you think you'll

11:59:00

actually see in real life that you'll

11:59:03

cold call? Like, probably never. Like,

11:59:05

ever. So, you don't want to treat

11:59:10

rejection and put a bunch of weight on

11:59:12

it, right? Because it's it doesn't

11:59:13

matter. It's it's not real because these

11:59:15

people aren't real to you. They're not

11:59:16

in your life. They're not people closest

11:59:19

to you. Like you'll never see them in

11:59:20

your entire life. So you need to have

11:59:21

the mindset that like nobody is real.

11:59:24

That will really really help especially

11:59:25

when you get rejected. Further on in

11:59:27

rejection is tip number five. So every

11:59:30

time you experience rejection, say you

11:59:32

love it. Like constantly train your

11:59:34

brain every single time to say that you

11:59:37

love rejection. Like you love it, you

11:59:39

love it. That means I'm getting closer,

11:59:41

right? because otherwise if you don't do

11:59:42

this, if you don't train that part of

11:59:44

your brain to love rejection, then it

11:59:46

will eat you alive. So tip number six is

11:59:48

incentives. Now, we will do this later

11:59:51

on in the video, but we can reverse

11:59:53

engineer how much we make from each

11:59:54

individual cold call. We'll go over this

11:59:56

later in the video, but basically you

12:00:00

can equivalate every single cold call

12:00:01

you do to be like $10 to $40. Like

12:00:04

that's not too damn bad when you think

12:00:05

about it like that, but you want to

12:00:07

incentivize yourself. So like this may

12:00:11

this might not be how it works like

12:00:13

systematically but

12:00:15

kind of is. And so you say like the more

12:00:18

nos I get like I'm getting so many nos

12:00:20

and rejections the closer I'm getting to

12:00:22

a yes. Right? If you think about it like

12:00:24

that it can truly truly help cuz when

12:00:26

you're actually cold calling it feels

12:00:28

like that. Remember during these calls

12:00:30

you're getting sales skills you're

12:00:31

getting confidence builders. You're

12:00:33

losing the fear of rejection in its

12:00:34

entirety which is amazing. you're

12:00:36

gaining self-respect and like a ton of

12:00:38

skills when cold calling. So, there is a

12:00:41

lot of upside to cold calling, right?

12:00:44

And this this outreach method is

12:00:45

arguably the best in the game just for

12:00:47

personal development, character

12:00:48

building. So, like if that isn't an

12:00:51

incentive, like I just I don't know what

12:00:52

is, right? Tip number seven is

12:00:54

gamification. This really really helped

12:00:56

me in the process. And you need to think

12:01:00

of cold calling like a game. So, there's

12:01:01

a lot of ways you can make it seem more

12:01:03

like a game. Something that I always did

12:01:06

was tally my calls, pitches,

12:01:08

resonations, and appointments on a

12:01:09

whiteboard. So, like I would have a

12:01:11

whiteboard in front of me with a marker

12:01:12

and I would just tally everything and

12:01:15

just think about it like a game. Every

12:01:16

time you get an appointment, you just

12:01:18

like mark off the points and it feels

12:01:19

like you're gaining points in a game.

12:01:20

Like it makes it so much easier. And I

12:01:23

know that sounds crazy, but I really

12:01:25

really recommend it because you just

12:01:27

constantly want to get more and more and

12:01:29

more points, right? Tip number eight is

12:01:31

mirroring. So what's interesting is that

12:01:35

business problems are usually not

12:01:36

business problems like but life problems

12:01:38

showing up in their business which is

12:01:41

the concept of mirroring. So the thing

12:01:42

is with mirroring is that you have to

12:01:44

treat other people cold calling you with

12:01:46

respect and you want to act how you

12:01:48

would want a prospect to act right when

12:01:50

you call them. Now, the thing is is that

12:01:53

if we get cold calls and we treat them

12:01:55

like [ __ ] and we just like hang up right

12:01:57

away and we you know what I mean, then

12:01:59

that will show up in our actual cold

12:02:02

calling process, which sounds absurd,

12:02:04

but like your subconscious will truly

12:02:07

thank you for this if you treat every

12:02:08

single cold call you get with respect.

12:02:11

And you know, all these tips are

12:02:12

designed to just like help you see

12:02:15

differently. Now, let's go over some

12:02:18

fundamentals to actually understand how

12:02:20

to call prospects and how you should be

12:02:21

acting on these calls. Tonality.

12:02:24

Tonality is arguably one of the most

12:02:26

important aspects when it comes to

12:02:27

calling prospects and sales just in

12:02:29

general. Like, it's super super

12:02:31

overlooked, but it's really important.

12:02:33

There are four main aspects of tonality.

12:02:36

Confidence and clarity, warmth and

12:02:37

friendliness, energy and enthusiasm, and

12:02:40

then adaptability. So these four aspects

12:02:42

right here are really really crucial

12:02:44

when learning to properly communicate

12:02:46

over the phone. So let's go over

12:02:48

confidence and clarity. So like we

12:02:50

mentioned earlier, like these calls are

12:02:51

all about value, right? So it's

12:02:53

important that the prospect thinks that

12:02:54

this call is worth their time. This is

12:02:56

why you have to be confident.

12:02:59

And there's a few ways to be more

12:03:00

confident, but let's say you pick up the

12:03:02

phone and it's someone trying to sell

12:03:03

you something and they're like, uh, so

12:03:05

like we could probably get you more

12:03:06

customers. Um, like I think that it

12:03:09

would probably work out verse

12:03:13

we can get you five to six roof

12:03:14

replacements completely risk-f free.

12:03:17

Like I've done this so many damn times.

12:03:19

Like the difference between those are

12:03:22

astonishing. And in order to be more

12:03:24

confident on the phone, you have to

12:03:26

speak clearly. And this is uh really

12:03:28

important as well. If you have an accent

12:03:30

that's not like a typical American

12:03:31

accent and you're calling American

12:03:33

businesses or something, then mention it

12:03:35

in the beginning. So you can always make

12:03:37

a joke about it in the beginning or say

12:03:39

like I do have an accent. I know. I

12:03:40

know. Maybe don't say that but like just

12:03:44

make sure that you bring like awareness

12:03:46

to it, right? Don't act like it doesn't

12:03:48

exist because obviously it exists and

12:03:50

your prospect knows that. So in order to

12:03:52

seem more confident as well, avoid

12:03:54

filler words like um like you know just

12:03:57

filler words like that. And then just

12:03:59

act confident like just feel good about

12:04:01

yourself. feel like you know what you're

12:04:03

doing because you got you you do like if

12:04:05

you have this program and you've been

12:04:07

through the material like you know what

12:04:09

you're doing. So those are what you need

12:04:11

to do to act more confident and be more

12:04:13

clear on that call. Now the next thing

12:04:15

is warmth and friendliness. So

12:04:17

positivity is really important and not

12:04:20

only does it set the relationship off

12:04:21

right like with the prospect or the

12:04:23

potential client but it also helps our

12:04:26

mind and how we think about cold

12:04:28

calling. If we're friendly on the phone,

12:04:31

then our mind will be more like

12:04:32

positively inclined to give it a

12:04:34

positive spot in the mind. To enjoy cold

12:04:36

calling more and want to do it more

12:04:38

subconsciously, we just have to be more

12:04:39

friendly and warm on the actual call.

12:04:42

So, a really, really, really good tip

12:04:43

for this is to smile while you're on the

12:04:45

call. Like, think about this. Like,

12:04:47

listen to my voice here. I went to the

12:04:49

store to get bread. I went to the store

12:04:51

to get bread. Like,

12:04:54

those two, you could probably tell which

12:04:56

one was smiling, right? And so when

12:04:58

you're on the phone with these prospects

12:05:00

and you're cold calling, just smile

12:05:02

while on the call because what's crazy

12:05:04

is that people can tell whether or not

12:05:06

you're smiling like just by the sound of

12:05:07

your voice. And you know, they can't see

12:05:10

it. But trust me, it helps a lot.

12:05:12

Another thing you want to do and where a

12:05:14

lot of people go wrong is that they end

12:05:16

the call on a bad note. Like they hang

12:05:18

up abruptly or they do something like

12:05:20

that. And you never want to do this

12:05:22

because if you hang up abruptly and you

12:05:24

end the call on a bad note every single

12:05:25

time or you say something mean, then

12:05:30

over enough time, your subconscious will

12:05:32

be trained to think of cold calling as a

12:05:35

negative experience. If you're

12:05:37

constantly ending calls on bad notes, so

12:05:40

be playful. Don't end the call like on a

12:05:43

bad note and don't end it abruptly.

12:05:45

And this should help you out a lot. So

12:05:47

another aspect of tonality is your

12:05:49

energy and enthusiasm. Like we don't

12:05:51

want to have car salesman energy and be

12:05:53

like I will get you 10 to five jobsah

12:05:55

blah blah blah. Like you don't want to

12:05:57

act like that. But you want some energy

12:06:00

in our tone. So you don't want to be

12:06:02

like oh we'll get you like three to five

12:06:05

jobs but you also don't want to be like

12:06:06

oh we'll get you three. Like you know

12:06:08

what I mean? You need to have balance.

12:06:09

But it's really important that you have

12:06:11

some energy and enthus enthusiasm

12:06:14

because having, you know, like having

12:06:16

your pitch be monotone and comes off as

12:06:20

pretty boring. So to show genuine

12:06:22

interest, we want to vary our pitch and

12:06:26

just try not to sound monotone. Like

12:06:28

tone is something that you'll learn a

12:06:29

lot in sales. But it's really important

12:06:33

that we master this early on or start

12:06:35

working on it early on because like for

12:06:38

example my voice right now like I am

12:06:41

constantly changing my tone like I am

12:06:43

constantly changing my tone to different

12:06:45

pitches and different like energies and

12:06:47

that makes it sound a lot more

12:06:49

listenable. And if you're on these calls

12:06:52

and you're monotone,

12:06:54

like imagine if I made these program

12:06:56

video. Imagine if I made these program

12:06:58

videos and I only appeared in one tone.

12:07:01

Show generate interest by understanding

12:07:02

their problems and helping them by

12:07:04

varying your pitch and like it's so damn

12:07:07

boring. You know what I mean?

12:07:10

So in order to have some more energy and

12:07:11

enthusiasm, we want to, you know, vary

12:07:13

our pitch, show interest because

12:07:15

remember like we can we're understanding

12:07:17

their problems and we're helping them.

12:07:18

So adaptability. So, like this is a

12:07:20

skill I learned when doing door-to-d

12:07:21

dooror sales growing up. It's really,

12:07:24

really important that we match our

12:07:25

prospect's tone so we can build some

12:07:27

more rapport. And if we can do this

12:07:29

properly, then our prospect will feel

12:07:30

more of a connection with us. They'll be

12:07:32

way more inclined to resonate with what

12:07:34

we say and also maybe book an

12:07:36

appointment and even become a close

12:07:38

client. And to apply this to be more

12:07:40

adaptable

12:07:42

and match their tone,

12:07:45

you have to just kind of listen to what

12:07:48

they sound like. Listen to how they act.

12:07:50

Listen to how they talk and match it. If

12:07:53

they drop a swear word randomly in like

12:07:54

the call at some point, do the same. Or

12:07:57

like if they sound more formal and they

12:07:59

sound like they're probably just like in

12:08:00

an office in a business, then do the

12:08:03

same thing. Sound formal, professional,

12:08:04

like you know what you're doing. And

12:08:06

vice versa, like if they sound casual,

12:08:08

then have more of a relaxed tone. Like

12:08:10

all of these things, being more

12:08:11

adaptable on the phone will allow you to

12:08:13

build way more rapport and you can get

12:08:16

way more success. So, make sure to

12:08:18

couple all these four main aspects in

12:08:20

your calls and you'll get way way better

12:08:22

results, right? Confidence and clarity,

12:08:24

warmth and friendliness, energy and

12:08:25

enthusiasm, and adaptability. All these

12:08:27

things will majorly help your tonality

12:08:30

and allow you to book way more meetings.

12:08:32

I hope you guys can see that cold

12:08:33

calling is a lot more than just saying a

12:08:36

script. You know, there's a lot more to

12:08:39

it that makes you successful or not. And

12:08:41

all of this stuff doesn't just like

12:08:43

affect your booking rate. Like, this

12:08:44

affects your show rate. This affects

12:08:46

your close rate. Like it's really

12:08:47

important that you nail everything in

12:08:49

the most fundamental level. Otherwise,

12:08:51

you're going to struggle like you're

12:08:53

going to struggle a lot later on. So,

12:08:54

now that we went over tonality, let's go

12:08:56

over frame.

12:08:59

So, the definition of frame is the

12:09:01

perspective, context, or lens through

12:09:03

which a situation, conversation, or idea

12:09:05

is presented and interpreted. Like, it

12:09:08

establishes the boundaries and meaning

12:09:09

of an interaction, shaping how others

12:09:11

perceive and respond to it. So, for

12:09:13

example, to help you understand this,

12:09:16

like if a prospect is focused on price,

12:09:19

you can reframe the discussion to

12:09:21

emphasize value and long-term benefits

12:09:23

instead. So, it's like kind of a change

12:09:25

in perspective,

12:09:27

right? Perception is key in sales

12:09:30

because it completely determines why

12:09:32

people do things. Like, if someone

12:09:33

perceives something as super super

12:09:35

valuable, then they're going to go with

12:09:37

you and pay you money. You know what I

12:09:38

mean? Another example is setting frame

12:09:40

at the beginning of a sales call like to

12:09:42

guide the conversation so you could

12:09:44

focus on your value establish yourself

12:09:46

as the authority on the call like in the

12:09:48

beginning of the call saying

12:09:51

hey I appreciate you for taking the time

12:09:52

today in this call we're going to go

12:09:54

over some question I'm going to go ahead

12:09:56

and ask you some questions and see if

12:09:57

you're a good fit for this product if

12:09:59

not worries like etc like we want to

12:10:02

frame the call so then the perspective

12:10:04

is shifted so we have the authority

12:10:08

And that will shape how others perceive

12:10:10

and respond to it so we can able so

12:10:11

we're able to actually like book

12:10:12

appointments or like guide them through

12:10:14

the process that we want them to. And

12:10:16

you know whether it's a cold call or

12:10:18

like a more detailed sales call. The

12:10:20

ultimate goal is often to either like

12:10:22

book an appointment or secure a new

12:10:24

client. If we can properly utilize frame

12:10:26

and authority, it will allow us to lead

12:10:29

the conversation, highlight specific

12:10:32

value we want them to see and address

12:10:34

concerns in a way that aligns with our

12:10:35

goals. So, so like frame is the key when

12:10:38

setting appointments and closing deals.

12:10:40

And the only way we can actually

12:10:42

establish frame on these calls is set

12:10:45

expectations, ask the questions, and

12:10:47

positioning yourself as the expert,

12:10:49

right? We have to have control.

12:10:51

Otherwise, we're going to get walked all

12:10:52

over. So, when setting appointments

12:10:54

through like outbound, like cold

12:10:56

calling, it's really crucial that we

12:10:58

reframe the conversation. So, like frame

12:11:00

it so that they are coming to you and

12:11:02

need your services and you aren't coming

12:11:03

to them. like even though technically

12:11:06

you are and so like you don't really

12:11:08

need them as a client because if they

12:11:11

feel as if they need you and you don't

12:11:13

need them, they'll be more likely to go

12:11:16

with you. I don't know how this works

12:11:18

with the law of attraction, but if you

12:11:21

come off across on a cold call like you

12:11:22

really need a client, like I need you as

12:11:24

a client so badly I don't have any

12:11:26

clients, they're not going to go with

12:11:28

you. But if you come across as like, I

12:11:30

don't really care what happens on this

12:11:31

call. Like I just offering my services

12:11:34

because the people that get them are

12:11:35

super benefit from them a lot. So if you

12:11:37

want to go with me, you can. If not, no

12:11:39

worries. Like that is way more

12:11:41

attractive for some reason than the than

12:11:43

the other way around. So that's the

12:11:45

thing with outbound though is like it's

12:11:46

already framed in the wrong way because

12:11:48

we're calling them.

12:11:50

So like for example when you run paid

12:11:52

ads on Facebook the prospect clicks on

12:11:54

your ad coming directly to you fill out

12:11:57

your form so the frame is completely set

12:12:00

in the right way like they are coming

12:12:01

directly to you. However in a cold call

12:12:05

you are calling them. So like during the

12:12:07

actual call you want to reframe them so

12:12:10

that it seems like they're coming to you

12:12:12

for your services and you're not coming

12:12:14

for them to be your client. And this is

12:12:16

the reason why I preach cold SMS so

12:12:18

much. It's because you're texting them

12:12:20

first to kind of break the barrier and

12:12:23

then they give you a call. So, it frames

12:12:25

them as if they're calling you for your

12:12:27

services, which will ultimately help you

12:12:30

book more appointments because the frame

12:12:31

is set better, right? If you couple that

12:12:33

with tonality, a solid script, and a bit

12:12:36

of urgency, like there's no reason why

12:12:39

you can't get them on a call and close

12:12:41

them for at least, you know, 1 to 5K

12:12:43

urgency. So now that we understand the

12:12:45

frame, we need to build urgency on these

12:12:48

calls and reframe their mind to instill

12:12:50

a sense of importance. So the prospect

12:12:52

actually shows up for the call. Now

12:12:54

people don't understand the concept of

12:12:56

urgency because urgency is different

12:12:59

than scarcity. People on cold calls and

12:13:02

other outbound appointment setting calls

12:13:04

will always have the mindset that like

12:13:07

this can wait, like this isn't that

12:13:09

important. Like why don't we just do it

12:13:10

next week or whatever? And it's really

12:13:13

important that on this call, we change

12:13:16

their mindset from this can wait to this

12:13:18

matters now. Otherwise, if we don't

12:13:22

change the urgency and increase it, like

12:13:24

they won't even show up in the first

12:13:26

place. So maybe you book a meeting and

12:13:27

they agree to it for tomorrow, but

12:13:30

because there's no urgency in their mind

12:13:32

for this actual call, they're not going

12:13:34

to hop on. They're just not going to

12:13:35

show up. Like most programs you see

12:13:37

online will teach booking appointments

12:13:39

with cold calling and you can get like

12:13:41

you know five to 10 meetings a day with

12:13:43

ease

12:13:44

but nobody teaches these fundamentals

12:13:47

like urgency which is the key like if

12:13:49

there's no urgency like honestly there

12:13:52

is no reason to even show up in the call

12:13:53

in the first place and how I used to go

12:13:55

about building urgency is I would say on

12:13:57

the cold call um I can share some free

12:13:59

value in our meetings so at the very

12:14:01

least you can implement the things I use

12:14:03

if you'd like yourself. That's how I

12:14:06

used to build urgency and it worked

12:14:08

okay. But in order to build more

12:14:10

urgency, here's an urgency equation I

12:14:12

created. So you know the Alex from value

12:14:15

equation. This is my version but for

12:14:17

urgency.

12:14:18

So it's perceived cost of delay time

12:14:22

sensitivity divided by perceived risk of

12:14:24

missing out or FOMO times desire for

12:14:27

immediate benefit. For all the examples

12:14:29

coming up, I want to make sure that you

12:14:30

guys understand that you shouldn't

12:14:31

directly say these examples in calls,

12:14:34

but only if it flows well with the

12:14:35

scenario. Like remember this isn't

12:14:37

binary. It's not about whether or not

12:14:39

you have built up urgency. Like it's not

12:14:42

like yes or no. Yes, there's urgency or

12:14:44

no there's not. It's about how much you

12:14:46

have built. So you want to just build

12:14:49

more and more urgency so the chances

12:14:50

that they show up to the call is

12:14:52

greater. And you know, if people think

12:14:54

that the call is going to change their

12:14:56

lives and you had enough confidence,

12:15:00

then there will already be enough

12:15:02

urgency to hop on that call. But here's

12:15:04

some extra bonus features that we can do

12:15:06

to actually increase the urgency because

12:15:08

like over time, that's why this is why I

12:15:11

preach cold calling so much early on is

12:15:13

because you can master these three

12:15:14

things. Like you can master tonality,

12:15:16

frame, and urgency,

12:15:18

which will really help you in the sales

12:15:20

process later on. But over time, you'll

12:15:22

improve at this and it'll it'll

12:15:24

immensely improve your show up rate. So,

12:15:26

perceived cost of delay. You're probably

12:15:27

asking like, "What the hell does any of

12:15:29

this mean?" The perceived cost of delay

12:15:32

represents the consequences or missed

12:15:34

opportunities if they wait or delay

12:15:36

their decision. So, for example, like

12:15:41

let's say you were to say on the call

12:15:42

like if you wait to hop on a call with

12:15:43

me, like I don't want to be that guy,

12:15:45

but you kind of risk falling behind your

12:15:47

competitors because I'm already working

12:15:48

with so many guys that are getting leads

12:15:50

online and the longer you wait like the

12:15:52

harder it'll be to catch up. So, it's

12:15:55

really important that we hop on a call

12:15:56

as soon as possible. So, your business

12:15:59

and I've seen your business online like

12:16:01

it's qualified. It's just about taking

12:16:03

the extra step like that is really

12:16:06

really good to build urgency because

12:16:08

like by not hopping on a call with you

12:16:10

as soon as possible you mentioned that

12:16:11

they're falling behind to their

12:16:12

competitors like nobody wants to hear

12:16:14

that time sensitivity so there has to be

12:16:17

some aspect of time sensitivity in the

12:16:19

potential meeting like like mentioned

12:16:22

like I don't want to waste time and I

12:16:24

don't want and I want people to take

12:16:26

this opportunity seriously because like

12:16:27

we're completely filling up with clients

12:16:29

in the US as we speak and so we need to

12:16:32

get on a call within the next 24 to 40

12:16:34

hours or just there has to be some form

12:16:36

of time sensitivity like otherwise

12:16:38

people will just want to hop on like two

12:16:40

weeks from now or like after the

12:16:41

season's over like at the end of the

12:16:43

month and it's like

12:16:45

I'm sorry but no, you [laughter] know

12:16:48

what I mean? So you need to somehow on

12:16:50

that call just think about it and build

12:16:51

up that time sensitivity.

12:16:53

Now there's ways you can configure this

12:16:55

into your actual script. The script I

12:16:57

have for you guys in this video isn't

12:16:59

too complicated. It's a pretty barebones

12:17:01

script. So you guys can work on adding

12:17:02

some of this stuff. But the reason why a

12:17:04

lot of this isn't directly in that

12:17:06

script is because I want you guys to be

12:17:08

like learn these skills naturally

12:17:10

because in sales when you're actually on

12:17:12

the sales calls with these guys, you're

12:17:13

going to need to be able to build build

12:17:15

urgency fast. And the best way to do

12:17:17

that is to develop the skills

12:17:19

fundamentally so that when you hop on

12:17:20

the call, you don't have to just read

12:17:21

from a script and hope that it'll work

12:17:23

because trust me from experience it

12:17:25

won't. So in the equation, we divide

12:17:28

that by the perceived risk of missing

12:17:29

out and the desire for immediate

12:17:31

benefit. The perceived risk of missing

12:17:33

out, otherwise known as FOMO is that

12:17:36

they're going to miss out on this

12:17:37

opportunity. So like for example,

12:17:38

several of your competitors have already

12:17:40

signed on with us. They're seeing an

12:17:41

average of 40 extra leads every single

12:17:43

month. And so like that's the main

12:17:45

reason why I want to hop on a call and

12:17:46

go over everything in more detail

12:17:47

because your business is a perfect fit

12:17:48

for this desire for immediate benefit.

12:17:51

So, another great way of building more

12:17:54

urgency is to mention what can happen if

12:17:56

you take action fast or if they take

12:17:58

action fast. For example, we can have

12:18:00

your campaign up and running in

12:18:02

literally just a week. So, you'll start

12:18:04

seeing results almost immediately. So, I

12:18:05

look forward to speaking with you. Like,

12:18:07

this is a way to just like slightly

12:18:10

build some urgency in the call. Say it

12:18:11

at the end of the call or something. And

12:18:14

a combination of all four of these isn't

12:18:17

necessary every single call, but the

12:18:19

more urgency we have in the actual call,

12:18:21

the better chance that these guys are

12:18:23

going to actually show up. A lot of

12:18:25

people think our your show rate is

12:18:26

affected by automations and reminders.

12:18:30

And it is to an extent, like especially

12:18:33

just making sure that they know how to

12:18:34

hop on in the first place, but actually

12:18:37

it's more about building urgency. And if

12:18:40

you can't build urgency in the call,

12:18:41

then there's not going to your show rate

12:18:43

is going to be like 20%. Instead of 60

12:18:45

or 75 like it should be. Objections. So,

12:18:47

if not fully understood yet, an

12:18:49

objection is a concern, hesitation, or

12:18:52

resistance expressed by a prospect

12:18:53

during a conversation, which is like

12:18:56

kind of a potential barrier to moving

12:18:58

forward with something. So, for example,

12:19:00

what's the price? How does it work? Can

12:19:02

we conduct the call now? Let's do it

12:19:04

next week. I already have too much work.

12:19:07

I'll check out your website and get back

12:19:08

to you. Let me think about it. Like

12:19:10

these are all objections. Now, I will

12:19:13

have an entire video on objections

12:19:15

that's got to be more than two hours

12:19:16

long in the sales module. But for now,

12:19:18

let's go over some key understandings

12:19:20

about objections and cold calling

12:19:22

because it is a little bit different

12:19:23

than in sales. Contrary to popular

12:19:24

belief, like we don't really want to

12:19:26

handle objections and cold calling. And

12:19:28

the reason why I say that is because if

12:19:30

they're not if they're like throwing a

12:19:32

[ __ ] ton of objections at you just for

12:19:33

hopping on a simple little Zoom call,

12:19:36

then chances are they are not going to

12:19:38

be the best fit. And I've seen it like

12:19:41

hundreds of times. And if they have

12:19:42

plenty of objections on the initial cold

12:19:45

call, like there is a worse show up

12:19:46

rate, a lower close rate, and they also

12:19:49

are just not the type of people you want

12:19:50

to work with in the first place, which

12:19:53

is really really important for churn.

12:19:56

Like obviously show rate and close rate

12:19:58

are really important metrics, but we

12:20:00

want to focus on people actually staying

12:20:02

with us because just one person paying

12:20:05

us one time is not worth it, right? A

12:20:09

lot of this program is going to be

12:20:10

teaching you guys how to maintain

12:20:11

clients and it's really important that

12:20:14

we actually master that. But the first

12:20:17

thing we can do to prevent it is to see

12:20:18

it actually on the cold call. And when

12:20:20

people throw just a ton of objections at

12:20:22

you for no reason to even hop on a call,

12:20:25

that's how you know they might not be a

12:20:26

good fit for you. Like if you feel if

12:20:28

you have a feeling that they might be a

12:20:29

good fit, what you want to do is just

12:20:32

ignore the objection and ask a question.

12:20:34

Like almost fully interrupt them, but

12:20:36

not completely. Now, like if someone

12:20:40

says, "How does it work?" question mark,

12:20:42

you pretty much just ignore it and be

12:20:44

like, "How long have you been in

12:20:45

business for?" Like like right while

12:20:47

he's saying it. This is a really good

12:20:48

way of doing it because they're almost

12:20:51

just throwing out smoke. Like they're

12:20:52

literally throwing smoke at you, just

12:20:54

just BS. And the better the better you

12:20:57

can cut through it earlier on, the

12:21:00

better you can kind of manage it and

12:21:02

move past it. Here are some typical

12:21:04

objections that are super common when

12:21:06

cold calling and some responses I

12:21:08

recommend. So, these responses are

12:21:12

responses that pretty much hold frame

12:21:14

pretty strongly. So, I recommend using

12:21:15

them. But if they just throw like

12:21:18

objection after objection, just just get

12:21:20

off the call. It's not worth your time.

12:21:22

So, what I recommend doing is actually

12:21:24

just writing these down in some kind of

12:21:26

vault or something so that when you're

12:21:28

cold calling and you don't really know

12:21:29

the response right off the top of your

12:21:30

head, you can just pull this out and use

12:21:32

them. Now, I'm not going to go through

12:21:34

every single one of these objections on

12:21:35

this video, but it's really important

12:21:37

that you go and understand and look

12:21:39

through this because when you're on a

12:21:41

cold call and you hear one of these

12:21:42

responses, you are going to have to say

12:21:44

something along these lines. So, these

12:21:46

are really, really good responses, but

12:21:48

remember that objections just like it's

12:21:51

not mandatory that you handle them.

12:21:52

Like, more often than not, they're

12:21:54

pretty much just a waste of time on cold

12:21:56

calls. Sales calls, it's a different

12:21:58

story. So, it's better off to just

12:22:00

ignore them on the cold call. Maybe ask

12:22:02

them a question and just move on. But

12:22:05

handling objections is great practice,

12:22:07

though. So, I recommend using the

12:22:08

responses above in cold calls right

12:22:11

here.

12:22:13

just if you feel like the prospect might

12:22:16

be a good fit. Like if not, leave it

12:22:17

alone. Hop off the call. Don't place too

12:22:19

much projected importance on it. All

12:22:21

right, rational reverse engineering. So,

12:22:24

this is super fun. Let's simply reverse

12:22:27

engineer our goals on a mirrorboard so

12:22:28

we can understand our goals a little bit

12:22:30

better and also run through dialing

12:22:32

efficiency. So,

12:22:35

when dialing, there's a lot of ways we

12:22:37

can be more efficient. But if we don't

12:22:39

want to spend 5 hours a day dialing,

12:22:40

then it's really important that we do a

12:22:42

few things right with efficiency. I

12:22:44

recommend just removing your phone

12:22:45

completely from the room for 3 hours and

12:22:47

just locking yourself in the room and

12:22:48

making yourself dial. That's really,

12:22:50

really helpful. But we will be using a

12:22:53

power dialer in this video. So, it's

12:22:56

much easier to use and be efficient

12:22:57

because it does it for us. It's super

12:23:00

normal to have a conversation or to wait

12:23:02

for like at least 30 seconds for them to

12:23:03

pick up. You know what I mean? So, if

12:23:05

it's taking us one minute every single

12:23:07

dial, it's taking us 10 to 20 seconds to

12:23:09

get the new lead or whatever, like

12:23:12

that will take us 60 minutes for 60

12:23:16

dials, which is not good. Like, you can

12:23:18

dial 200 people in like two hours if you

12:23:22

do this right. So, it's just really

12:23:23

important that you spend the time and

12:23:25

efficiency, right? And it really helps

12:23:27

having a power dialer. And we will go

12:23:29

through that. But for now, let's go

12:23:31

through and reverse engineer your goals.

12:23:34

So, let's say you want to hit $10,000 a

12:23:36

month in revenue. Now, actually getting

12:23:39

to $10,000 a month in cash collected is

12:23:42

super super easy, but once you're there,

12:23:45

it's people have a hard time maintaining

12:23:47

that. And what I mean by that is you can

12:23:50

collect 10K of cash, right? That's just

12:23:52

like five closed clients. But it's

12:23:55

really important that we keep that so

12:23:56

our income actually exponentially grows.

12:23:58

Now, besides the point, let's say we

12:24:00

want to make $10,000 cash collected on a

12:24:03

given month. So, if each client is worth

12:24:06

around 2,000, then that means we need

12:24:08

five clients in a given month. Okay? So,

12:24:11

that's I mean that's really really easy.

12:24:14

And if our close rate is around 20%,

12:24:18

which is pretty typical, then that means

12:24:19

we need 25 meetings or 25 showed up

12:24:22

meetings. Let's say our let's say our

12:24:23

show rate is pretty bad. It's like 50%.

12:24:26

Right? Then we need 50 meetings. So it's

12:24:29

going to take 50 meetings booked on a

12:24:31

given month to hit $10,000 cash

12:24:32

collected. So we need 50 meetings. Let's

12:24:36

say our appointment booking rate is 3%

12:24:38

with cold calling.

12:24:44

That means we need to do 1,666

12:24:47

cold calls in the month. Right? If we

12:24:49

divide that by 30 days, that's 55 cold

12:24:52

calls a day. Like that's nothing.

12:24:56

So let's say let's say you don't cold

12:24:58

call every day though. Let's say you

12:24:59

cold call for like 20 days in the month

12:25:01

because

12:25:03

weekends, holidays,

12:25:06

etc. Okay, 20 days. That means you need

12:25:09

to do 83 cold calls a day to hit $10,000

12:25:13

cash collected if you have a 20% close

12:25:15

rate and a 50% show rate. Now, I would

12:25:18

just double this and then guarantee that

12:25:20

you hit that mark. But what's super

12:25:22

interesting is that we can take this

12:25:24

first number right here

12:25:27

and divide it by our dials per day or

12:25:32

even our dials per month. And then we

12:25:34

can actually see how much money we make

12:25:36

for a dial.

12:25:40

So every single dial you do, you make

12:25:42

$6.

12:25:44

So, what's really cool about this is

12:25:47

that when you're dialing in a given day,

12:25:49

you get $6 for every single dial you

12:25:52

make. And all you have to do is 83 83

12:25:55

dials

12:25:57

for 20 days in the month to hit this

12:25:59

goal.

12:26:01

Like, it's so so damn simple. Like, I

12:26:04

don't know why people don't understand

12:26:04

this. So, what I recommend you do is

12:26:07

figure out your goals. Figure out how

12:26:09

much dials you want to do a day. Double

12:26:11

it. And then you'll guarantee that you

12:26:13

hit that point because it's literally a

12:26:14

science. Like the more dials you do, the

12:26:17

more inputs and dials that you do, more

12:26:19

tallies that you do, like that just

12:26:22

equivalates to more money. It's just so

12:26:24

simple, right? That's how to reverse

12:26:26

engineer your goals to make it a little

12:26:28

bit more fun. In the actual metric

12:26:30

trackers, I do have it. So, it says how

12:26:32

much money you make per each dial, which

12:26:34

is pretty cool. But now, let's go ahead

12:26:35

and set this up. So, before we can start

12:26:38

cold calling and actually booking

12:26:39

appointments, we have to first set up a

12:26:40

power dialer. So, a power dialer is just

12:26:43

a way to track your calls. Um, a way to

12:26:46

increase the input so you can just like

12:26:48

do more calls faster and make calling

12:26:51

way easier. You can either pay $59 a

12:26:53

month for the wave power dialer, which I

12:26:55

recommend. It's really, really good, or

12:26:57

just use the go highle one. Now, I'm not

12:27:00

going to go into depth on the wave one

12:27:02

because I don't use it and I've never

12:27:04

used it, but I do recommend the go

12:27:06

highle one because I have it set up. So,

12:27:08

go high level has a power dialer and

12:27:11

I'll I'll actually run you guys through

12:27:12

like what it looks like. Now, go ahead

12:27:15

and get this snapshot now and import it

12:27:17

into your agency sub account. It should

12:27:19

be called Bridgelink Media Appointments

12:27:21

Coal Calling. And here's an example of

12:27:23

the actual sub account snapshot. So,

12:27:26

it's really, really simple. All it comes

12:27:27

with is its own pipeline. So when you

12:27:30

start the actual power dialing campaign,

12:27:32

all the leads are going to get put into

12:27:33

this column here. And basically, you're

12:27:36

going to call them up and they're going

12:27:37

to put get put automatically in here.

12:27:40

And when you call them the second second

12:27:41

time, the next day, they're going to get

12:27:44

put in here and then third time here.

12:27:46

And then every single time you go

12:27:48

through a call, it's going to ask you

12:27:50

how the call went. And it's either you

12:27:52

need to follow up with the guy, they're

12:27:54

not interested, or they're interested.

12:27:56

And basically these the people will

12:27:59

automatically be put into these columns

12:28:01

based on the response. And I'll show you

12:28:02

what I mean. So what's key in this

12:28:04

snapshot is the actual automations you

12:28:06

get. So number one is the power dialog

12:28:08

campaign and then also the appointment

12:28:10

tag. So the power dialog campaign looks

12:28:13

complicated as hell, but it's not that

12:28:14

complicated.

12:28:16

Basically, when we add leads to this,

12:28:19

they're going to become

12:28:22

they're going to go into the pipeline

12:28:23

that we showed you in the beginning, and

12:28:25

then they're going to get added to here.

12:28:27

All of the people are going to wait

12:28:28

here, and then you're going to dial them

12:28:30

all in a row. Like, this is how the

12:28:31

power dial works. Now, once you dial

12:28:34

them and they actually like go through

12:28:35

the process of a manual call, they go

12:28:37

into the pipeline stage of call one

12:28:39

actually updates the contact field to

12:28:41

one. So, like it automatically tracks

12:28:43

how many times you call them. And if the

12:28:46

tag includes appointment booked, like if

12:28:47

you booked an appointment with them,

12:28:48

which this is automatic, this

12:28:50

automatically happens. If you just do it

12:28:53

through the booking calendar with the

12:28:54

same phone number, then they get removed

12:28:56

from the automation. And if not, if the

12:28:59

call result is follow up, it'll add a

12:29:00

task to follow up with them in 5 days.

12:29:05

And if it's not interested, they'll get

12:29:06

removed from workflow or added to the

12:29:08

pipeline stage not interested. And if

12:29:09

there's interested, then they'll be in

12:29:11

that pipeline stage. And then if they

12:29:13

didn't answer or if none of these

12:29:15

conditions are met then simply it will

12:29:17

just wait a day

12:29:20

and the same exact process will happen

12:29:22

again. So it's really really simple.

12:29:25

Appointment tag simply just adds when so

12:29:27

there's an appointment booked it will go

12:29:29

ahead and add that tag so they can get

12:29:31

removed from this workflow. So I know

12:29:32

that that looks a little complicated and

12:29:34

it sort of is but not once you get the

12:29:36

hang of it. It's a super easy system to

12:29:38

use. I'll run through it in a little bit

12:29:40

with you guys, but for now, let's go

12:29:41

through my script. So, here is my actual

12:29:44

cold calling catalyst script. Now, it's

12:29:46

nothing crazy. Um, the reason why it's

12:29:50

pretty bare bones is because I want you

12:29:51

guys to be able to iterate on it and

12:29:53

make it better based off of what you

12:29:54

learned from this video about framing,

12:29:56

urgency, tonality, etc. You don't want

12:29:59

to follow it exactly every single time,

12:30:02

but a good framework similar to this is

12:30:05

always good. Now, if you want access to

12:30:07

that, it should be in the description in

12:30:09

the resources section in school fuel for

12:30:10

the fire. So, there is a lot of ways we

12:30:13

can go about getting leads and as of

12:30:15

right now, like these are my favorite

12:30:17

methods. So, this these methods are

12:30:19

pretty dependent on where you can find

12:30:20

the information of your niche. Now, if

12:30:24

you can find the information of your

12:30:25

niche on Google Maps or PBB, then these

12:30:27

are going to be great. And if your niche

12:30:30

is found elsewhere, just like think

12:30:32

about it, like it's probably so simple.

12:30:34

You can either buy leads off of Fiverr

12:30:36

or like just pretty much use any tactic

12:30:38

to get them. So, just make sure you

12:30:40

don't spend too much time scraping

12:30:42

leads. Like, you know, it's pretty low

12:30:44

leverage and there's a lot of methods

12:30:46

out there. But, here are my main

12:30:48

methods. So, in this sheet right here, I

12:30:50

walk you guys through um through video

12:30:52

guides about exactly these different

12:30:54

methods of getting leads. So, when you

12:30:57

want to go through and get leads or even

12:30:59

get owner names, it's super super

12:31:00

simple. Just go ahead and watch this

12:31:02

first and then go through the process

12:31:04

and choose a method. There's a few

12:31:05

options. And that's how you are going to

12:31:07

want to get leads. And then once you

12:31:09

have your leads, you can use the master

12:31:10

lead list I have for you. I can quickly

12:31:13

run through it, but this goes by state

12:31:14

and then who you scrapes by. You can put

12:31:16

emails in here. Um the progress and then

12:31:19

when you even click on one of these, you

12:31:20

can actually click on the sheet. Super

12:31:23

simple. And these are the actual

12:31:25

information that I have in here. So put

12:31:27

the website VBB link company name.

12:31:29

What's cool is that when you copy and

12:31:31

paste from a BBB, it'll say like company

12:31:34

name LLC and that will actually reformat

12:31:37

it for your goal high level import. Same

12:31:39

with the full name. Let's say it's like

12:31:42

Mr. Owen

12:31:44

Jangle Rensland. This will actually

12:31:48

split it up so you can also format it

12:31:50

just like that. All right, booking

12:31:52

sequences. So, there's a few ways we can

12:31:54

go about booking appointments. It's

12:31:56

really really crucial that we book the

12:31:58

appointments like while we're actually

12:31:59

still on the call with the prospect.

12:32:01

Like it's super super important

12:32:03

important. And so this way like when

12:32:06

you're on the call with them on the

12:32:07

original cold call, you can ask them be

12:32:09

like, "Hey, did you see that in your

12:32:10

email? Can you accept it? Put it in your

12:32:12

calendar and uh try joining

12:32:16

etc. And did you did you see the pre-all

12:32:17

video?" Like you can ask these questions

12:32:19

while on the cold call. So, you want to

12:32:21

book them in while you're actually on

12:32:23

the phone. And go High Level creates

12:32:26

contacts. Because we're cold calling on

12:32:27

GoHigh Level, it creates contacts and

12:32:30

updates them solely by phone number. So,

12:32:32

if if you simply just import the leads,

12:32:34

you can go ahead and use your booking

12:32:36

calendar to book them in that we set up

12:32:37

in software synergy. So, like while

12:32:39

you're still on the call, just go to

12:32:41

yourdomain.com/strategycal.

12:32:44

And I recommend booking that in tab

12:32:45

extend if you haven't already.

12:32:48

And then you can fill in their

12:32:49

information. Just make sure that the

12:32:51

phone number is the one that you called

12:32:52

them with so it aligns with the go

12:32:54

highle contact and you can book them in.

12:32:56

This will automatically also mark them

12:32:57

as interested in the pipeline. So super

12:33:00

simple, but there's a lot of steps that

12:33:02

we usually have them complete on the

12:33:03

slashooked page. So we really want to

12:33:06

make sure that they complete the steps

12:33:08

on the slooked page because they don't

12:33:10

see it this time. Like since we're the

12:33:12

one booking them in, they don't actually

12:33:14

see that page. So, just make sure they

12:33:17

go through all the steps on the SLbook

12:33:19

page while you're still on the phone

12:33:20

with them. I know this could be a

12:33:21

lengthy call, but it's better to be safe

12:33:23

than sorry. So, now that you guys

12:33:25

understand some fundamentals about

12:33:27

calling, you know how to build urgency,

12:33:29

frame, tonality, all that good stuff.

12:33:32

You understand how to reverse engineer

12:33:33

your goals, so you know how much dials

12:33:35

you need to do to get what you want. Um,

12:33:38

we have everything set up. You have the

12:33:39

power dialer snapshot in. You understand

12:33:42

the script. you understand how to get

12:33:44

leads, how to book people in that you

12:33:47

need to do that during the call. Let's

12:33:49

run through the system. So, I'm going to

12:33:51

go through the system really fast on a

12:33:53

mirror board just so you can get the

12:33:54

general flow of the system, but we're

12:33:56

going to go through the SOPs. So, then

12:33:58

we can actually understand it a little

12:34:00

bit more in depth. So, to make this

12:34:02

simple and easy to understand, I'm not

12:34:04

going to over complicate this. What we

12:34:06

do is we get leads through the methods

12:34:08

listed in the fuel for the fire. We

12:34:11

format those leads with clear out phone

12:34:13

to remove landline numbers. And then we

12:34:15

go ahead and take those and put those in

12:34:17

the master lead list. So we have an

12:34:18

organized list of leads. And then we

12:34:20

basically after we have the master lead

12:34:22

list fill, we just import those into go

12:34:24

highle. And then we add them to the

12:34:26

automation. And then from there all we

12:34:29

have to do is just dial. This is how the

12:34:31

process process works. Now I will run

12:34:34

through the whole process with the

12:34:36

actual SOPs because it's more

12:34:37

complicated than just this obviously.

12:34:39

But in short, we grab the leads, we

12:34:42

format with clear out phone. So we copy

12:34:45

and paste and download the CSV, upload

12:34:47

to a new sheet, basically download that

12:34:49

CSV, put it into clear out phone, open

12:34:52

that in another sheet, and then sort by

12:34:54

a toz to remove the fixed line numbers

12:34:56

and we copy and paste them, format it

12:34:58

into the master lead list, add them to

12:35:00

go high level, add them to the

12:35:01

automation, and then just start dialing.

12:35:03

Okay, once you get the hang of this with

12:35:04

the SOPs, it's super simple. So let's go

12:35:06

through it now.

12:35:09

So to scrape leads, it's super simple.

12:35:11

We already kind of went through that you

12:35:13

need to go into the fuel of fire to

12:35:14

understand this, but this is exactly

12:35:16

what you want to do to go ahead and get

12:35:20

your leads, right? So scrape your leads

12:35:23

using a method from this document.

12:35:26

Download the CSV from the method, append

12:35:28

it to a random Google sheet. If you want

12:35:29

to make a random Google sheet, I

12:35:31

recommend just doing sheet new. Okay,

12:35:33

that'll make you a random one. And from

12:35:36

there, you want to go ahead and take the

12:35:38

original lead information and append it.

12:35:40

So then you'll have like a bunch of

12:35:42

information here. And it's really

12:35:44

important that you have a labeling row.

12:35:46

So like let's say you have a list of

12:35:48

phone numbers that's like you know that

12:35:50

not saying that's a phone number, but

12:35:51

like you have a list of phone numbers

12:35:52

just like that. What you want to do is

12:35:56

add a row on top and label it phone

12:35:59

numbers.

12:36:02

Okay?

12:36:04

Just phone numbers. You don't need to

12:36:05

worry about the link, the websites, the

12:36:07

business names, or any other information

12:36:09

that you might have.

12:36:11

And yeah, label the phone numbers. And

12:36:14

the reason why you do that is because

12:36:15

you want to import it into Clear Out

12:36:17

Phone. And Clear Out phone needs to know

12:36:18

what the phone numbers actually are. So

12:36:22

go ahead and use this link to set up

12:36:24

Clear Out Phone. You can create an

12:36:26

account and buy credits. It's super

12:36:28

super cheap, but you run a diagnosis and

12:36:31

then you'll get a bunch of results. So

12:36:32

when you import, so now you should have

12:36:35

a CSV and then you should have this old

12:36:37

sheet here. I recommend just using the

12:36:38

same one, deleting all the information

12:36:41

on the actual sheet and importing the

12:36:43

clear out phone results. I'm just using

12:36:45

an old one here. You can append to the

12:36:47

current sheet and you'll get all this

12:36:50

information from clear out phone. Okay,

12:36:52

so it looks like a lot, but what you

12:36:55

want to do is simply just click on the

12:36:57

one that says mobile fixed line or

12:36:59

tollfree and you sort A to Z and then

12:37:03

take all the fixed lines

12:37:05

and just delete them. Okay, so now you

12:37:09

have no more landline numbers and these

12:37:11

are all good, valid leads and phone

12:37:13

numbers. So you can delete all the

12:37:15

information you don't need simply. See,

12:37:17

I did the phone numbers thing here as

12:37:18

well. And then you can take this

12:37:20

information and simply copy and paste it

12:37:23

even either column by column or you can

12:37:26

just copy all and paste it into the

12:37:28

master lead list here.

12:37:31

Right? So let's say these were Alabama

12:37:33

leads. Then we would simply take all the

12:37:35

information

12:37:39

and copy and paste it just like so.

12:37:47

See, it reformats it automatically for

12:37:49

you. And then the phone numbers. Now, if

12:37:51

there's a duplicate, we'll know because

12:37:53

it'll highlight red,

12:37:55

but plop that in there

12:37:58

just like so. So, we didn't really get

12:38:00

owner names, and that's fine. You don't

12:38:02

need them. But now, we have a bunch of

12:38:04

good leads with valid phone numbers in

12:38:06

the lead list. I recommend organizing

12:38:08

this by state and keeping track of this

12:38:11

helps.

12:38:13

But now that we have this, let's see

12:38:15

what's next. So, we want to use the

12:38:18

leads now. We want to create a temporary

12:38:20

new sheet just like it says.

12:38:24

Copy all the leads you want to use and

12:38:25

highlight them gray. So, let's say we

12:38:27

want to use all these leads.

12:38:30

Copy and paste, highlight them gray

12:38:33

into the sheet.

12:38:36

Now, we have a bunch of clean leads in

12:38:37

here. So, next we just download as a CSV

12:38:40

and then we delete the temporary sheet.

12:38:44

download as a CSV and then delete the

12:38:46

temporary sheet.

12:38:48

Super simple, right? This is all in the

12:38:49

SOPs. Now, if you want to keep it

12:38:51

organized and make it look pretty and

12:38:54

highlight to there.

12:38:56

There we go. Now, we want now we have a

12:39:00

CSV of leads that are ready to be

12:39:01

imported to go high level. So, to

12:39:03

actually do this, let's go to the cold

12:39:04

calling SOP.

12:39:11

So to import the leads into go high

12:39:12

level we want to go to go to the contact

12:39:14

section import the contact list and name

12:39:17

the import. So let's go ahead and do

12:39:19

that. Basically we go to the contact

12:39:21

section press import contacts. Simply

12:39:24

just use the list that we just

12:39:25

downloaded. Select create contacts

12:39:29

and then we need to map the information.

12:39:31

So this would be the website. This would

12:39:34

be the actual company name

12:39:37

or the business name.

12:39:41

And this will be the phone. It will say

12:39:43

don't import data and unmatched columns

12:39:45

here if there's extra columns here. So

12:39:47

make sure to check that and then press

12:39:49

next.

12:39:50

Create a smart list.

12:39:54

And so you can name it. So I recommend

12:39:56

naming it number of leads and then date.

12:39:58

I don't really remember how many leads I

12:40:00

did, but let's just say it's like 25 25.

12:40:05

And then the date is

12:40:09

1825. Okay. So there we go. We create a

12:40:12

smart list. We consent and then we just

12:40:15

start the bulk import. So now it's going

12:40:17

to go ahead and import those leads. And

12:40:19

we'll see it up here in a smart list. So

12:40:22

this is just a list of a few leads that

12:40:23

we have. And we let's say we want to

12:40:25

cold call these, right? We want to do

12:40:26

this every day about how many you want

12:40:28

to cold call. So like copy and paste the

12:40:30

leads that we want and then from there

12:40:33

we just add them to the workflow.

12:40:35

So, simply go to contacts, select all of

12:40:38

the ones in the import, just like that,

12:40:41

and then we want to add to automation,

12:40:44

and then choose

12:40:46

the power dialer campaign and add all at

12:40:48

once. So, we can name that whatever you

12:40:51

want.

12:40:52

And there we go. So, all the leads are

12:40:54

now in the campaign started. So, they're

12:40:57

all they are is just waiting to be

12:40:58

dialed now. So to actually start

12:41:00

dialing, what we want to do is go to the

12:41:02

convers conversation section and go to

12:41:04

manual actions.

12:41:06

And then from here, you just press let's

12:41:08

start. Now you just need to press this

12:41:10

phone number. Simply like that. And then

12:41:12

it'll allow you to go to next lead. Once

12:41:14

you're done with the call, it'll give

12:41:16

you a little popup that says four things

12:41:18

that how how the call could have gone.

12:41:20

All you want to do is press complete.

12:41:24

Right. And now while it's loading until

12:41:27

the next lead, you want to scroll down

12:41:30

and go to additional information and

12:41:32

change the cold call result to what

12:41:34

happened in the cold call.

12:41:36

This will influence the automations.

12:41:40

So just put in the outcome and then

12:41:43

it'll automatically switch you to the

12:41:44

next lead and then you just dial again.

12:41:46

And you just keep doing that process

12:41:47

over and over again. And this will

12:41:49

actually change the automation. So,

12:41:51

simply just choose how the call went

12:41:53

before it switches to the next one

12:41:54

because it'll automatically move to the

12:41:56

next lead. And basically, it's going to

12:41:59

say you can't save it because you want

12:42:00

to save it every time. And it's going to

12:42:03

not going to let you save it unless you

12:42:04

put the actual first name. So, if you're

12:42:07

not sc if you're not using owner names

12:42:08

here, then in the actual import of the

12:42:11

leads, you want to use the company name.

12:42:13

And then that way you can just press

12:42:15

save and then it'll move on. And then I

12:42:17

mark that one as interested. And after

12:42:19

you call them, it will say one. It'll

12:42:21

auto update to one, two, or three. But

12:42:23

yeah, that's all it is, right? You just

12:42:25

want to continue until you're out of

12:42:26

leads for that day. And when you're

12:42:28

actually calling, you want to utilize

12:42:30

this script and then book them in with

12:42:31

the sequences that we showed you before.

12:42:34

So remember to book an appointment. Just

12:42:36

go to the strategy session link.

12:42:38

Remember to book in with the same phone

12:42:40

number you're contacting them with. And

12:42:41

then that's it. You'll go through all

12:42:43

the leads. And once you're done calling

12:42:45

all the leads, they'll be put into the

12:42:46

call one here.

12:42:48

And the next day, what you want to do is

12:42:51

call them again and then call two and

12:42:53

then call three the following day. So

12:42:55

like basically you're weeding them out

12:42:59

into these different columns from these

12:43:01

calls and then you keep adding more and

12:43:03

more to the campaign. So then this way

12:43:05

you can get through as many leads as you

12:43:06

want. And yes, when you are cold calling

12:43:09

you can also double dial them as well

12:43:10

with the green phone number. Um I would

12:43:13

recommend that as well. So the next step

12:43:14

in the process now that you know how to

12:43:16

run the system and you know how to

12:43:17

actually cold call in here we want to go

12:43:19

ahead and set up tracking. So you have

12:43:22

to track metrics like when you run the

12:43:24

system like because if you are having

12:43:27

issues booking as many appointments as

12:43:28

you should be your ABR is like super low

12:43:31

and you're not really booking much then

12:43:33

we have to correctly figure out what's

12:43:35

going on and the only way to do that is

12:43:36

to track metrics. So, every single time

12:43:40

after cold calling, you have to fill

12:43:42

this out. So, here is a simple simple

12:43:45

cold calling tracker. And make sure to

12:43:48

actually hover over each one of these

12:43:50

blue boxes to actually get all the

12:43:52

information you need. But every single

12:43:54

day, let's say you did like let's say I

12:43:56

don't know what's today 18th. Let's say

12:43:58

I just did 34 dials, which don't ever do

12:44:00

34 dials any day. Do like 100 at least.

12:44:03

I pitched like three guy four guys.

12:44:06

Three people resonated with it. like

12:44:07

they appreciated the offer. Resonations

12:44:09

are someone resonated with it. I got one

12:44:12

booking. Um I took zero sales calls,

12:44:15

made zero sales, made zero money. Right?

12:44:18

Just do that and over enough time your

12:44:20

metrics will show and you'll actually be

12:44:21

able to understand what's wrong with the

12:44:23

system if something's wrong. Now, when

12:44:25

looking to remove yourself from the

12:44:27

entire system, which I recommend doing

12:44:28

sooner than later, open up removing

12:44:31

yourself outbound and just scroll all

12:44:33

the way down to the cold calling part.

12:44:35

it is pretty far down because it starts

12:44:36

with cold SMS and that should help you

12:44:39

with removing yourself and hiring and

12:44:42

outsourcing this entire process. But

12:44:44

yeah, so here are the SOPs as well that

12:44:46

I used earlier on in the video to help

12:44:47

you have guidance when cold calling and

12:44:50

making sure everything's good. But just

12:44:52

to recap, we went through the mindset

12:44:53

and the belief shattering. If you're

12:44:55

ever having issues cold calling and you

12:44:58

think it's because your mindset, which

12:45:00

it probably is, go ahead and rewatch

12:45:02

this. But we went through some tonality

12:45:04

tips, some framing tips, urgency, how to

12:45:07

build more urgency in your calls,

12:45:09

objections, and how like you don't

12:45:12

really even need to handle them. Maybe

12:45:13

just asking a question or ignoring, but

12:45:16

the responses as well, reverse

12:45:18

engineering your goals so you can kind

12:45:20

of understand that cold calling is not

12:45:22

that bad, right? If you make $10 a cold

12:45:24

call, that's a little bit better than

12:45:25

making $10 an hour. Uh, plugandplay,

12:45:29

super simple. um actually just importing

12:45:31

that snapshot, how to get leads, how to

12:45:34

book appointments, um running the

12:45:36

system, so the actual dialing process,

12:45:39

removing yourself, and then also the

12:45:42

SOPs to help you in the uh to run the

12:45:45

whole process. So, I hope you guys

12:45:46

enjoyed this video. It was a shorter one

12:45:49

for sure, but I hope that everything

12:45:51

makes sense. Now, if you ever have any

12:45:54

questions, make sure to revert first of

12:45:56

all back to the SOPs because this will

12:45:58

go through the entire process with you

12:46:00

start to finish so you can actually do

12:46:01

this yourself. And

12:46:05

yeah, if you have any other questions,

12:46:06

then we have the uh coaching calls for

12:46:08

that. So, all right, I will see you guys

12:46:09

soon. Hey everyone, it's Owen Rensland

12:46:11

and welcome to sales fundamentals.

12:46:14

This is the first video of all of the

12:46:16

videos in the sales module and I just

12:46:19

wanted to welcome you first of all. But

12:46:22

second of all, I just want you to know

12:46:23

that this module will completely change

12:46:25

your life. Okay, these videos are very

12:46:28

very very very insightful and they have

12:46:31

a lot of information for you and but I

12:46:34

just want you guys to realize that sales

12:46:36

isn't one of those things that you can

12:46:38

just kind of watch a few videos at and

12:46:39

be good at. Okay, sure this, you know,

12:46:42

these videos will help you. They will

12:46:44

guide you. But becoming good at sales

12:46:47

does not come from watching these

12:46:48

videos. It comes from you, right? It

12:46:51

comes from you

12:46:53

choosing and telling yourself that you

12:46:55

are going to be a good sales rep and

12:46:57

intending to become that higher version

12:46:58

of yourself. But also repetition

12:47:03

because you can watch these videos all

12:47:04

day. You can watch these videos [ __ ]

12:47:06

hundred times. You can know the

12:47:07

information but never have the skills

12:47:10

because you didn't put in the hours. So,

12:47:12

I just want you to know that sales is

12:47:14

about repetition. Okay? The more sales

12:47:17

calls you take, the more money you make.

12:47:20

Simple enough. So, here's what we're

12:47:22

going to cover. Welcome to high ticket

12:47:24

sales, neuroscience-driven foundation,

12:47:26

why people buy, the four parts of

12:47:28

communication, presence and truth, the

12:47:31

three levels of conversation, state

12:47:33

management, identity based selling, and

12:47:35

then roadmap.

12:47:37

So, welcome to high ticket sales. If you

12:47:39

are new to high ticket sales, then

12:47:41

welcome. If you are not, then still

12:47:43

welcome. This video will cover a lot of

12:47:46

the foundations and fundamentals that I

12:47:47

believe you need in order to sell. But

12:47:50

more importantly, once again, I just

12:47:52

want to remind you that sales is nothing

12:47:54

without repetition. Okay? You have to be

12:47:57

comfortable throwing yourself in the

12:47:59

deep end, literally just taking your

12:48:01

body, flinging it into the [ __ ]

12:48:03

Pacific Ocean so you can start working

12:48:05

and getting better at sales. High ticket

12:48:07

sales is a very common skill among ultra

12:48:09

successful individuals, right? If you

12:48:12

can sell, like if you properly learn how

12:48:13

to sell, you will quite literally never

12:48:15

be without work for the rest of your

12:48:16

life as long as you find something to

12:48:18

sell. You know, this is something I was

12:48:20

telling my parents a lot when I was

12:48:21

dropping out. And it was just that like,

12:48:24

listen, mom and dad, I will always be

12:48:27

able to sell no matter what I do. And

12:48:30

so, I will never be without work, right?

12:48:32

There'll be times where my income's low.

12:48:33

There will be times where my income's

12:48:34

high. But it's like I will always be

12:48:37

able to sell. So there is no reason why

12:48:39

I should ever be without work. And high

12:48:42

ticket sales is just pretty much the art

12:48:44

of turning a prospect or interested

12:48:46

potential buyer into a client for a

12:48:48

product that usually costs a larger sum

12:48:51

of money. That's why it's high ticket.

12:48:53

You know, I wouldn't say high ticket is

12:48:55

like, you know, $1,000. I don't think

12:48:56

that considers that's that doesn't

12:48:58

really count. I would say 2,000 and up

12:49:01

for a product is usually considered high

12:49:03

ticket. But I guess this kind of depends

12:49:05

on your preference and you know depends

12:49:08

on the industry as well. But high ticket

12:49:11

sales is conducted through usually one

12:49:13

online video call. Okay, just one call.

12:49:16

And I will explain later on in this

12:49:18

video today why it's just one call. But

12:49:21

keep in mind that like

12:49:24

it's one call, okay? Okay, it's entirely

12:49:27

possible to close prospects on one call.

12:49:29

Close hundreds of people. Like Brandon

12:49:32

can attest to this. It's just like

12:49:35

it's one call. All right. And usually

12:49:37

it's one video call and where the

12:49:39

prospect pays at least 1.5K on that

12:49:42

call, right? So not right after the

12:49:44

call, not next week, not you know a

12:49:46

month after, like literally on that call

12:49:48

with you on there.

12:49:51

And these calls are usually labeled

12:49:53

strategy sessions, discovery calls,

12:49:55

appointments, sales calls, you know,

12:49:58

etc. There's so many different names for

12:49:59

them nowadays. And they are usually

12:50:01

hosted on Zoom or Google Meet, right?

12:50:03

They last anywhere between 30 and 70

12:50:05

minutes. These meetings are the fuel for

12:50:08

your business. These are what drives

12:50:10

growth. Without sales meetings, without

12:50:11

appointments, your business dies. And in

12:50:14

order to successfully grow this

12:50:16

business, sign clients, improve your

12:50:18

product, iterate, just like all that

12:50:20

good stuff, you need hundreds of these

12:50:22

calls every single month. Hundred

12:50:25

hundreds of these appointments. Everyone

12:50:27

asks the question, why am I not at 10K a

12:50:29

month yet? Like, it's insanely common.

12:50:33

And this is complete wrong question. You

12:50:36

should be asking yourself, how many

12:50:38

sales calls have I taken so far? Because

12:50:40

let me tell you on average for most

12:50:42

beginner entrepreneurs that are building

12:50:44

some kind of product online whether it's

12:50:46

a marketing agency whether it's just

12:50:47

like a a SAS info product whatever it is

12:50:49

right it usually takes an average of a

12:50:52

100 conducted meetings to hit 10K a

12:50:54

month okay this is like a safe average

12:50:58

to assume and this is high for most

12:51:00

people like it you know quite literally

12:51:02

took me half but it's a good rule of

12:51:05

thumb it's like if you ask yourself okay

12:51:07

why am I not 10k a month yet the The

12:51:09

easy answer is like how many t how many

12:51:11

sales calls have you taken? And and if

12:51:13

it's more than 100, then like yeah,

12:51:14

okay, maybe you should be concerned with

12:51:16

what you've been doing. But if it's less

12:51:18

than 100, then you have nothing to do

12:51:20

but book appointments and keep selling.

12:51:23

And I'm not talking about like a 100

12:51:25

bookings. Yeah, I mean a 100 conducted

12:51:27

sales calls, like a 100 times where you

12:51:29

sit down with a business owner or two

12:51:31

and sell your services. So, the number

12:51:35

of sales calls it takes to hit your

12:51:36

financial goals, it well, yeah,

12:51:38

obviously it depends on your goals. It

12:51:39

depends on your experience, depends on

12:51:42

pretty much everything else. But it's

12:51:45

very, very apparent why someone isn't

12:51:47

successful if they haven't taken lots

12:51:48

and lots of these calls. You must take

12:51:50

hundreds of these calls in order to be

12:51:52

successful.

12:51:54

Okay? It's not complicated. It's not

12:51:56

rocket science to book appointments. You

12:51:58

don't need this magical system. You just

12:52:00

need to, you know, pretty much just

12:52:01

start selling to people. But I do have

12:52:04

some magical systems for you, which is

12:52:05

great. But I went back to my old

12:52:08

recordings, you guys, and they were in

12:52:10

like a big Google Drive file. And it

12:52:13

took me exactly 50 sales calls to hit my

12:52:17

first $10,000 month,

12:52:20

right? And I just want to mention that

12:52:21

like 25 the first 25 were all nos. And

12:52:25

it's super easy to just like cut

12:52:27

yourself out and be like, "Oh, I'm

12:52:29

failing. I'm failing." You know, I'm not

12:52:31

going to do this. I'm not going to

12:52:32

succeed. But look where I am today and

12:52:36

imagine if I quit on the 24th no

12:52:40

or the 25 the 25th no. Like what if I

12:52:42

quit on one of those nos instead of

12:52:45

pushing toward like to that 26th call

12:52:47

where I got my first yes and I finally

12:52:49

made some money, you know?

12:52:53

And it's just like this happens to

12:52:56

everyone, you know? It it takes time

12:52:58

because like dude, you you can't just

12:53:00

watch this sales module and just expect

12:53:02

to just close everyone you talk to. If

12:53:05

you expect that, then you are going to

12:53:06

be disappointed because it's not going

12:53:07

to happen. You know, you need to prepare

12:53:11

yourself to be like said no at least 30

12:53:13

times, at least 25 times. Like

12:53:17

especially when you're in the beginning

12:53:18

stages like like this is just kind of

12:53:19

how it goes. And what's crazy about this

12:53:21

is I had like, you know, a whole year of

12:53:22

doortodoor experience before this as

12:53:24

well. And the people that don't even

12:53:28

have any any experience, you know, it's

12:53:30

it's completely standard for you to take

12:53:32

like, you know, 30 40 sales calls

12:53:34

without, you know, signing your first

12:53:36

client. But I'm telling you, if you

12:53:38

actually take this seriously, go through

12:53:40

this module multiple times, take notes

12:53:42

on your bad sales calls, use all the

12:53:44

tips we have for you in the coaching and

12:53:45

everything else, you will close someone

12:53:47

much quicker.

12:53:49

However,

12:53:51

this module coupled with ruthless

12:53:53

execution, insane practice, constant

12:53:56

effort, it will turn you into an

12:53:58

absolute beast at sales.

12:54:02

And I don't want you guys to expect to

12:54:03

hit 10K a month, 20K a month, or 100K a

12:54:06

month, or whatever the number is

12:54:08

without, you know, learning to be great

12:54:10

at sales, especially high ticket sales.

12:54:15

So, this video specifically will teach

12:54:17

you a lot. We're going to go through a

12:54:18

lot of information and the expectation

12:54:20

is pretty much that you watch this video

12:54:22

multiple times. All right. A lot of the

12:54:24

stuff we're going to cover

12:54:26

is, you know, stuff that needs to be

12:54:28

reiterated and like constantly reminded

12:54:30

in your head so you can actually

12:54:33

practice it as well because it's super

12:54:36

easy to watch a module like this or a

12:54:37

video like this and then just simply

12:54:39

forget about it because you're busy

12:54:40

doing something else. So it's so

12:54:43

important and crucial that you you know

12:54:45

constantly practice through repetition

12:54:49

and execution and take calls, do mock

12:54:51

calls, set appointments, get more sales

12:54:54

calls in the calendar. Like you do all

12:54:55

these things, right? In addition to

12:54:58

watching these videos multiple times so

12:55:00

you can constantly just reinforce the

12:55:02

information in your head and um become

12:55:05

successful.

12:55:06

So take notes on it, practice it, you

12:55:10

watch these videos, everything. I need

12:55:13

this information to quite literally be

12:55:14

internalized. So not only, you know,

12:55:17

will you succeed in the coming months,

12:55:18

but like also in the coming years as

12:55:19

well. So the first lesson kind of that I

12:55:23

have for you guys is that in life,

12:55:25

everyone is different, right? And in

12:55:28

sales,

12:55:29

it's no different. Everyone

12:55:32

is different. And

12:55:35

you know, most people will be like, "Oh,

12:55:36

what do you mean everyone everyone in

12:55:38

your niche has affinity to each other?"

12:55:39

It's like, yes, everyone in your niche

12:55:41

does have affinity to one another. But

12:55:43

there is no two people that are the

12:55:45

same. Okay? Different energy, different

12:55:48

lives, different family, different

12:55:49

expectations, different experiences,

12:55:52

different trauma, different levels of

12:55:53

buyin. Like the list goes on. Different

12:55:56

everything.

12:55:58

And the first thing I want to teach you

12:56:00

is that with high ticket sales, there is

12:56:02

no such thing as a one-sizefits-all

12:56:04

solution. It does not exist. There is no

12:56:08

magic framework or special sales script

12:56:11

that can close any prospect. And the

12:56:13

reason is that because everyone is

12:56:14

different.

12:56:17

Okay?

12:56:19

for a certain personality type and

12:56:21

certain level of buying. Some people

12:56:23

might buy very very quickly with, you

12:56:25

know, very minimal of a process, but for

12:56:28

others, it's the complete opposite. And

12:56:30

it really just depends.

12:56:32

So, I want you guys to kind of just take

12:56:34

in at an early stage my philosophy for

12:56:36

sales in this program. And it's that to

12:56:39

sell scriptless, leverage neuroscience,

12:56:41

use presence, and utilize truth in order

12:56:44

to drive the transformation. That is my

12:56:46

philosophy for the sales module. The

12:56:48

goal of a salesperson is not to just

12:56:50

sell something or convince someone to do

12:56:53

something. It's like

12:56:55

it's to facilitate the transfer of

12:56:57

energy. All right? Taking someone that's

12:56:59

at a low buyin stage right now and

12:57:02

giving them your energy of who they have

12:57:05

to become

12:57:08

and help them become who they need to be

12:57:10

in order to get the outcome they want.

12:57:14

Right? That is what we're doing on these

12:57:16

calls.

12:57:18

So, another crucial concept that I need

12:57:20

you to be able to take from away from

12:57:22

this video is that sales is one big

12:57:25

continuum.

12:57:27

Like I said, that every prospect isn't

12:57:28

the same. Sales is just a huge

12:57:31

continuum. It's a giant spectrum and

12:57:32

it's not binary at all. There's no magic

12:57:36

sales script that's going to make you

12:57:37

good at sales. There's no

12:57:41

the same type of prospect doesn't ever

12:57:42

exist. Like,

12:57:45

it's not binary.

12:57:48

You'll have conversations that are very

12:57:50

light-hearted where you guys are

12:57:51

laughing and making jokes, having a

12:57:53

great time, telling stories even, and

12:57:56

then they instantly buy from you

12:57:57

afterwards, right? That'll be some

12:57:59

conversations, but others

12:58:02

will have you challenging the prospect

12:58:04

to the breaking point where they

12:58:05

literally start crying and rethinking

12:58:07

their entire identity.

12:58:11

This is the thing.

12:58:14

It's a spectrum. It depends. There's

12:58:16

sides to this. It's there's polls,

12:58:19

right? These are both pretty extreme

12:58:21

sides of the polls. Most conversations

12:58:23

will be, you know, in between these two,

12:58:25

but some of them will be like far past

12:58:27

them, you know? And I guess the lesson

12:58:30

here is that like it's it's not binary.

12:58:33

It's a continuum. It's a spectrum.

12:58:36

And I want you to know that you can sell

12:58:39

in any way, right? There's no like

12:58:40

restriction to how you can sell. You

12:58:43

know, I've had

12:58:46

I've had friends that, you know, have a

12:58:48

pretty okay close rate, like literally

12:58:50

having 10 minute, you know, discovery

12:58:52

calls and then quite literally just

12:58:54

showing them the ads manager with a lot

12:58:56

of confidence and then just getting them

12:58:58

to buy. It's like there's definitely

12:59:00

ways there's there's so many ways you

12:59:02

can sell, you guys. I want you to

12:59:04

remember there's no there's no one

12:59:07

method that works the best. I mean,

12:59:10

obviously there's methods that we think

12:59:11

that work quite literally the best, but

12:59:13

those methods are like, you know,

12:59:15

selling a script list and, you know,

12:59:17

having more experience, like obviously

12:59:19

those are going to sell better, but

12:59:22

I just want you to know that you can

12:59:24

sell in any way. So, there's no process

12:59:26

that's like quote unquote very wrong. It

12:59:29

just might be different.

12:59:31

But we can give you insights to how

12:59:33

effective a process might be or a

12:59:35

situation based off of the, you know,

12:59:37

the prospect's energy type and based on

12:59:39

who they are, based on who you are,

12:59:40

based on like what we're selling. There

12:59:42

are things that we can improve on,

12:59:44

right? To get you to a point where your

12:59:46

close rates higher.

12:59:49

And what works for you just might not

12:59:51

work for other people, you know, and

12:59:53

what works for other people might not

12:59:55

work for you. It really depends. And so

12:59:57

once again, sales is not binary.

13:00:02

You quite literally cannot expect a

13:00:05

predictable outcome from using the same

13:00:06

script or framework for everyone. You

13:00:08

just can't. Like it's impossible.

13:00:12

If everyone was the same, then yeah, it

13:00:14

would be very, very predictable. But

13:00:16

everyone is not the same.

13:00:19

So,

13:00:21

a good kind of indicator of whether or

13:00:23

not you're actually good at sales is if

13:00:25

you can sell to any type of person and

13:00:28

ha and maintain a consistent close rate

13:00:30

because like regardless of this like

13:00:32

little affinity that each person in the

13:00:34

niche has to one another, everyone is

13:00:36

extremely different and has different

13:00:37

levels of buying.

13:00:40

So, this is how you can kind of separate

13:00:41

a good rep from a great rep. And it's

13:00:43

like, can can the good rep sell to

13:00:45

everybody? take anybody that's on the

13:00:48

call and facilitate that transformation.

13:00:50

And chances are, you know, they can't

13:00:52

because it's hard, right? There's so

13:00:53

many different kinds of people out

13:00:55

there. You have to have a lot of

13:00:56

experience to do this. And that's kind

13:00:58

of the key here. Experience and reps.

13:01:02

So, before we dive in, let's quickly

13:01:04

cover some misconceptions about sales.

13:01:07

Number one, you have to be super high

13:01:09

energy like a car salesman to be good at

13:01:11

selling. Oh, yeah. You can get this car

13:01:13

for $29.99. It's going to be a brand new

13:01:14

car. No.

13:01:16

It's better to be calm, collected,

13:01:19

silent, and sophisticated and

13:01:21

maintaining your energy in the middle

13:01:24

throughout the whole call. What I mean

13:01:26

by that is if you join the call and

13:01:28

you're like, "Hey, how's it going, Mr.

13:01:30

Prospect? How are you doing? Yeah, I

13:01:32

just wanted to ask you a couple qu like

13:01:33

you maintain that high energy, then

13:01:36

you'll only be able to go down from

13:01:38

there and you'll bring the prospect's

13:01:40

energy down with you. If you start in

13:01:42

the in the bottom, you'll be like,

13:01:44

"Hello, hey, how's it going?" Yeah, in

13:01:46

this call, I just want to kind of ask

13:01:47

you a couple questions. Like, you start

13:01:49

low, low low energy, and the prospect

13:01:52

will meet you there, right? And that's

13:01:54

why it's really important on these calls

13:01:55

to, you know, stay in the middle. Have

13:01:57

your energy levels stay and fluctuate

13:01:59

from the middle so then you can utilize

13:02:01

tone to your advantage. So, in the

13:02:03

beginning, you can be like, "Hey, how's

13:02:04

it going?" So yeah, in this call like I

13:02:07

just really wanted to cover a few things

13:02:08

and kind of figure out where you're at

13:02:10

and where you want to go and you know

13:02:12

how I'm like in the middle right now.

13:02:14

And this allows you to fluctuate and be

13:02:15

like, "Oh, wow. I'm really sorry about

13:02:17

that." Like, or like get, you know, go

13:02:19

down to that tone, but also allows you

13:02:21

to go to the, you know, the higher

13:02:22

levels and be like, "Awesome. Yeah, I'm

13:02:24

super super excited." Right? It like

13:02:26

allows you to fluctuate. So that's what

13:02:27

I mean by staying in the middle. The

13:02:29

best the best sales people are

13:02:32

extroverts. False. Introverted people

13:02:35

are very very good at sales because like

13:02:37

they listen more. They speak with

13:02:39

intention.

13:02:40

Um, sales is a lot about listening,

13:02:43

right? That's a lot of the process.

13:02:45

Next. Followup is what closes deals.

13:02:48

False. Followup is for people that can't

13:02:50

close. Great sales people are just born

13:02:52

with it. False. Great sales people have

13:02:55

simply sold more and have taken more

13:02:56

calls. You need to sound professional

13:02:59

and polished in sales. False. You have

13:03:02

to sound genuine like a real person.

13:03:06

Scripts can make my close rate

13:03:07

predictable. False. Everyone is

13:03:09

different and one script can't guarantee

13:03:11

a certain close rate.

13:03:13

I must close as many clients as humanly

13:03:16

possible. False. Only close the people

13:03:18

that you can actually help. If you find

13:03:20

someone that you can help, be ruthless

13:03:22

in pursuit of the close.

13:03:25

Business owners don't like being on

13:03:27

sales calls. False. Business owners

13:03:30

appreciate a good salesperson and will

13:03:32

pay you thousands and thousands of

13:03:33

dollars to get their problems fixed.

13:03:36

People won't pay me 2 to 5K on one

13:03:38

45minute meeting. False. If they believe

13:03:41

in the transformation, they will justify

13:03:43

the cost. Even if it's 5k plus, price

13:03:47

only becomes an issue when your belief

13:03:49

is weak and you lack confidence.

13:03:51

Nearoscience driven foundation. Sales is

13:03:54

all about energy and sales is simply the

13:03:58

transference of energy, right? We're

13:04:00

bringing someone into the identity of

13:04:02

who they need to become in order to

13:04:04

actually, you know, achieve their goals.

13:04:06

Most people just think sales, you know,

13:04:08

about just convincing someone to do

13:04:09

something, right? That's all sales is.

13:04:10

I'm just convincing someone to, you

13:04:12

know, make a decision. But it's actually

13:04:15

about facilitating a transformation, but

13:04:18

more importantly, calibrating who you

13:04:19

are to where someone is. You were

13:04:21

helping them see a better version of

13:04:22

themselves clearly enough to want it,

13:04:25

right? This is what you do.

13:04:28

If you can like

13:04:31

almost show them that better version of

13:04:33

themselves,

13:04:35

they will want it and they will do what

13:04:38

they can to get there. Sales is the

13:04:40

transference of energy, identity, belief

13:04:42

and certainty. Based on neuroscience,

13:04:45

people buy with the lyic system. Okay,

13:04:47

which is the emotional brain first and

13:04:50

then afterwards they justify their

13:04:52

decision with logic. So what you can

13:04:53

learn from this is that like decision-m

13:04:55

is almost all subconscious and all

13:04:58

emotion,

13:05:00

right? And what's crucial to be able to

13:05:03

close any prospect is have emotional

13:05:05

momentum. And if you don't have just one

13:05:08

call, right? If you have like two or

13:05:09

three call co close, it will be very

13:05:13

very hard to maintain emotional momentum

13:05:16

because like there's so much time

13:05:18

separated and doubt will grow, right?

13:05:20

But basically

13:05:22

it's about 80 to 90% emotion, you know,

13:05:25

from the liyic system and 10 to 20%

13:05:28

actual logic.

13:05:31

So just remember this and most bad sales

13:05:34

people try to basically logic someone

13:05:36

into a decision that was never even made

13:05:38

logically like they will try to logic

13:05:41

someone into a decision but they're you

13:05:45

know the other person's making that

13:05:46

decision out of emotion right whether or

13:05:48

not they like to admit it or not and

13:05:53

it's just interesting but neuroscience

13:05:55

tells us that sales is all about trust

13:05:57

story and identity shifts so we'll cover

13:06:00

more about neuroscience in the future

13:06:01

with sales. But for all I guess all you

13:06:04

need to know is that like sales is the

13:06:06

transference of energy or basically

13:06:08

showing the other person who they need

13:06:11

to become in order to get what they

13:06:13

want. And that's why you know sales is

13:06:16

all about trust story and then more

13:06:18

importantly identity shifts. So the

13:06:21

action that I'm going to include you

13:06:22

guys in this video

13:06:24

will definitely help with this

13:06:26

understanding but uh let's keep going.

13:06:28

So why do people buy in the first place?

13:06:32

Why are these people on the sales calls

13:06:34

with you? What happens on these sales

13:06:35

calls? And more importantly, why are

13:06:37

they giving you money for, you know,

13:06:39

your services? So what is the founding

13:06:42

principle of sales? Like why do people

13:06:45

buy?

13:06:46

The reason why people buy from you is

13:06:49

because of purpose.

13:06:54

And a common misconception is that

13:06:55

people buy because of pain.

13:06:58

But people don't buy something directly

13:07:00

because of the pain they feel. People

13:07:03

buy because the purpose is to escape the

13:07:05

pain and move towards an identity that

13:07:07

they emotionally crave. People do quite

13:07:10

literally anything to escape pain.

13:07:13

You know, everyone fights to stay

13:07:15

comfortable. And it's like, and I guess

13:07:18

I want you to like think about this for

13:07:19

a second. The last time that you made a

13:07:21

big purchase, right? I'm talking a

13:07:24

purchase above $1,000.

13:07:26

Why did you make that purchase? And

13:07:31

a good example is that like I bought a

13:07:32

coaching program for about 5K. And the

13:07:35

reason I bought it wasn't because, you

13:07:37

know, I was in insane amounts of pain.

13:07:39

It was because I wanted to move towards

13:07:40

the identity of being a more successful

13:07:42

entrepreneur and also escaped the pain

13:07:45

of not being as successful as I know I

13:07:47

could be. Right? So that was kind of the

13:07:49

purpose. Like that was why I bought it.

13:07:52

Right?

13:07:54

And here's what happens. So you get

13:07:57

these guys in a meeting, right? And just

13:08:01

for an example really quickly before I

13:08:02

explain what happens on the call, let's

13:08:04

quickly explain what happens with your

13:08:06

current agitated self. So let's say this

13:08:09

is you, okay? And you know, you go on

13:08:12

YouTube, you go on Instagram, you talk

13:08:14

to friends, you talk to family, and you

13:08:16

begin to notice how your life could

13:08:17

look, right? is you now have this

13:08:19

awareness of a problem and that your

13:08:23

life is not as good as it could be or

13:08:25

this opportunity

13:08:26

that your life could change and you then

13:08:30

live with the current situation. Okay?

13:08:32

Because you have like at that point once

13:08:34

you realize what your life could look

13:08:36

like you have an agitation because

13:08:38

you're not where you want to be

13:08:41

and you live with that in addition to

13:08:44

the awareness that things could be

13:08:45

better. Right? So

13:08:48

through you know social media, through

13:08:49

experiences, through co-workers, through

13:08:51

family, through however, right? You then

13:08:54

begin to have this agitated current

13:08:55

situation that you're not happy where

13:08:58

you are

13:09:00

and you have this awareness that things

13:09:02

could be better. The same thing happens

13:09:04

with your prospects. The agitated

13:09:06

current situation being they don't get

13:09:08

to spend enough time with their family

13:09:10

because they're stuck spending time on

13:09:12

lowpaying jobs. And the awareness of a

13:09:14

better possibility might have come from

13:09:16

like other businesses in the area,

13:09:19

social media, friends that like they

13:09:22

could get jobs that are highpaying on

13:09:24

autopilot so they have more time to

13:09:26

spend with their family, right? This

13:09:27

could be an example of your client or

13:09:30

like a prospect that you're about to

13:09:31

sell to, right? And what's powerful

13:09:34

about this is that this happens to

13:09:36

everyone, right? It's it's it's happened

13:09:39

to everyone. It's like it's the reason

13:09:40

why you are in this program is because

13:09:43

you had some sort of agitated current

13:09:44

situation whether in you're in your

13:09:46

parents' basement, whether you stuck in

13:09:48

high school and you understood that like

13:09:51

it's possible for you to drop out. It's

13:09:53

possible for you to succeed. It's

13:09:54

possible for you to live on your own and

13:09:55

make your own money and that's why

13:09:57

you're in this program, right? But what

13:10:00

actually happened? Because like it's

13:10:03

great that you had this agitated

13:10:04

situation and you understand that

13:10:05

everyone else does as well in regards

13:10:08

to, you know, work and other things and

13:10:10

more importantly an awareness of

13:10:12

something that's better. But what

13:10:14

actually happens for you to buy

13:10:16

something like this program or have your

13:10:17

client buy something like your product?

13:10:20

It's the call. The call is what happens

13:10:24

before the call. Here's how this looks.

13:10:27

So we have the call, we have the

13:10:29

agitation, and then we have the

13:10:30

awareness that things could be better.

13:10:32

And during the call, what happens is

13:10:34

that we define where they currently are.

13:10:38

Okay? So we ask questions through a

13:10:41

discovery process of defining where they

13:10:43

are and figuring out what's the problem

13:10:45

and what's going on and how we can

13:10:47

actually maybe help and see if we're

13:10:49

like even going to be a good fit

13:10:50

together, right? And when you do that on

13:10:53

the call, you slowly distance

13:10:57

that awareness away. But by now you now

13:11:01

have a pretty solid and clear

13:11:03

understanding of where they are

13:11:05

and you now know

13:11:08

where they want to be

13:11:11

all through this solid discovery process

13:11:13

where you're asking questions on the

13:11:14

sales call. And what that does is you'll

13:11:17

notice it does something pretty

13:11:18

interesting.

13:11:21

It creates this gap.

13:11:23

Okay? And as you'll notice, there is a

13:11:26

clear gap separating from where they

13:11:27

currently are and where they want to be.

13:11:30

And this is painful, you know, and they

13:11:34

want to typically avoid that pain and

13:11:36

escape that pain.

13:11:39

And that's typically the purpose of why

13:11:40

they're, you know, still going to be on

13:11:41

that call with you at that point. And

13:11:43

then from there, it's cake. It's easy to

13:11:44

sell them. But it's very important that

13:11:47

like this gap is everything.

13:11:50

Okay? And the key is that you have to

13:11:52

position yourself as the bridge between

13:11:56

the gap in order for the prospect to get

13:11:59

where they want to be. Right? And that's

13:12:01

what I mean when sales is like a, you

13:12:03

know, transference of energy and a

13:12:04

facilitation of a transformation where

13:12:06

you're like showing them who they could

13:12:08

be, giving them a glimpse to who they

13:12:11

know that they could be and who they

13:12:12

could change into, and then helping them

13:12:15

see that you are that path in order for

13:12:17

them to do that.

13:12:20

Right? That's the key. So, a good visual

13:12:22

here is that like you, your service, and

13:12:24

your offer

13:12:26

will bridge the prospect from where they

13:12:29

currently are in their agitated

13:12:30

situation

13:12:32

and a clear understanding of where they

13:12:33

currently are to where they want to be.

13:12:40

That is what you do on these sales

13:12:41

calls. You ask a ton of questions. You

13:12:45

dig deep into them. You ask why. You

13:12:47

figure out. you dive into levels of the

13:12:49

conversation that we'll cover later in

13:12:51

this video. And in doing so, you create

13:12:55

this gap and this distance between where

13:12:57

they are and where they want to be. And

13:12:59

only then can you position yourself as

13:13:03

the bridge between those two gaps. So

13:13:05

they believe and truly believe that

13:13:11

you are going to take them from where

13:13:13

they are right now to where they want to

13:13:14

be. And that's when they'll buy.

13:13:19

So the four parts of communication,

13:13:21

there's four ways that we can

13:13:22

communicate on these actual calls. And

13:13:26

one is the words, right? Like the actual

13:13:29

words of what you say, right? Two is

13:13:32

tonality, so how you say what you say.

13:13:35

Number three is intention. So what you

13:13:37

want for them in the first place. And

13:13:39

then number four is your self-image or

13:13:41

who you believe you are. So these four

13:13:45

parts of communication are really really

13:13:46

important to understand because if I

13:13:48

were to ask you which of the you know

13:13:51

which of the four is the most important

13:13:52

like right now pause the video or

13:13:54

whatever answer the question which one

13:13:55

of these four is the most important that

13:13:57

you think on the call

13:14:01

and you'll probably say oh it's probably

13:14:02

the words right it's probably like what

13:14:04

you say that's probably the most

13:14:05

important right

13:14:07

wrong very wrong the words you actually

13:14:11

say is only 7% of

13:14:14

It it doesn't usually matter the words

13:14:16

that you say,

13:14:19

you know. And when I heard this, I was

13:14:21

actually like shocked,

13:14:23

but it began to make sense. According to

13:14:26

Maharabian's rule, I don't know if I'm

13:14:27

pronouncing that right. 7% is verbal

13:14:30

language, right? Or the actual words you

13:14:32

say. 38% is the vocal language, right?

13:14:36

The sound. And then 55% is the body

13:14:39

language or the motions. So, what's

13:14:42

interesting is that the words you say is

13:14:44

7%.

13:14:46

So, 7% of how you communicate on these

13:14:48

sales calls is literally what you say.

13:14:51

That's crazy. So, you should never

13:14:54

really care about saying the right thing

13:14:55

or having the, you know, the right

13:14:56

comeback or the right phrase because

13:14:58

it's only 7% of it. Like, it doesn't

13:15:00

matter that much.

13:15:03

And it's interesting that that's like

13:15:04

the literal content of your message, you

13:15:06

know, while it's only a small fraction

13:15:09

of what actually drives trust and

13:15:10

conversion. Because if we were to look

13:15:12

at what actually drives trust and

13:15:14

conversion, it's not what you say. But

13:15:17

please do not overfocus on these perfect

13:15:19

lines and rebuttals and these perfect

13:15:21

ways of wording things. It's like a

13:15:24

decent phrase. That's the reason why I

13:15:25

don't really care about like how I talk

13:15:26

and what I say on these videos. It's

13:15:28

more about my tone and it's more about

13:15:30

like how I see myself and how I see the

13:15:32

process. And it's like just don't

13:15:35

overfocus on these like little perfect

13:15:36

lines and rebuttals and these little

13:15:38

things because a decent phrase, okay,

13:15:41

just a decent phrase with a great energy

13:15:43

and confidence will demolish a perfect

13:15:47

line with hesitation

13:15:49

every single time.

13:15:52

Number two, tonality. How you say it. So

13:15:56

how you say what you say is 38% of it,

13:15:58

right? That's a huge percentage.

13:16:01

Okay, that's a giant giant percentage of

13:16:03

this.

13:16:05

And tonality is something that comes

13:16:07

naturally with experience, but it is

13:16:10

extremely crucial. It can destroy your

13:16:12

show rate. It can destroy your close

13:16:14

rate. And you have to convey authority,

13:16:17

warmth. You need to be certain. You need

13:16:19

to be curious. You know, there's a lot

13:16:21

of different tips on tonality that you

13:16:23

can use, but honestly, if your tonality

13:16:25

is really really bad, it doesn't, you

13:16:27

know, it makes sense to find like some

13:16:28

kind of vocal coach or find someone that

13:16:30

actually like is trained in this art. I

13:16:33

learned my, you know, my tonality skills

13:16:35

from, you know, door knockocking, go

13:16:36

doing doortodoor sales and just overall

13:16:39

selling more. And that's how most people

13:16:41

learn. But in practice,

13:16:45

like if you're giving more of a downward

13:16:47

tone, you're like, "Okay, here's what

13:16:50

we're going to cover. We are going to

13:16:51

cover like blah blah blah blah blah

13:16:52

blah. Um, I'm going to help you do this,

13:16:54

XYZ, and it's going to be great." Like

13:16:56

that downward tone that can indicate

13:16:59

certainty. More upward tone indicates

13:17:02

curiosity.

13:17:03

So like if you're curious about

13:17:04

something, if you're like, "Yeah, okay.

13:17:07

Yeah, that makes sense. Yeah, totally."

13:17:10

So like how is that going for you? like,

13:17:12

you know what I mean? Just these little

13:17:13

inflections, whether it's downward or

13:17:15

upward, can kind of

13:17:19

drive trust and conversion.

13:17:22

And a neutral tone in in the middle, you

13:17:24

know, is just simple and safe and

13:17:26

reliable. It's like

13:17:29

these aspects of tone that I'm covering

13:17:31

are crucial and like they really really

13:17:34

drive the sale. But a lot of people

13:17:36

don't see that because like when you're

13:17:37

in the moment, you know, when you're

13:17:39

actually talking to the prospect, you

13:17:41

don't really realize these things. These

13:17:44

are things that you realize once you

13:17:45

watch the call back afterwards.

13:17:49

But just know that like overexaggerating

13:17:51

your tone is usually always a good idea,

13:17:53

especially on the phone call. Use

13:17:56

silence to create gravity and pain.

13:17:58

Silence is very, very powerful.

13:18:01

I would recommend using it much much

13:18:03

more.

13:18:05

And the main reason why 38% of you know

13:18:09

the equation is tonality is because it

13:18:11

shapes how your message is received.

13:18:15

Like I want to quickly talk through some

13:18:17

examples with you. So let's say that

13:18:20

like

13:18:22

we're telling someone to go take out the

13:18:23

trash. Okay? Let's say it's like I don't

13:18:26

know a family member. Let's say it's

13:18:27

your mom and you want her to go take out

13:18:30

the trash. Let's say you say, "Mom, go

13:18:33

take out the trash." Verse, "Hey, mom,

13:18:36

can you go take out the trash?"

13:18:39

The difference between those two, one of

13:18:42

them, they might say, "Fuck you." and

13:18:44

ground you. And the other one, they're

13:18:46

like, "Yeah, yeah, no problem, honey."

13:18:48

That is like a very, very light example

13:18:51

of tone.

13:18:53

Another example is like let's say you're

13:18:55

talking to a friend and you're like I

13:18:57

hate you so much verse

13:19:01

I hate you so much

13:19:03

the difference between those two

13:19:05

tonalities like one indicates that you

13:19:08

actually hate your friend the other one

13:19:09

is that like

13:19:13

they did something that's making you

13:19:14

laugh that's funny that like it's kind

13:19:16

of annoying you know what I mean like

13:19:18

the difference like that is the

13:19:20

difference between tonality

13:19:23

You know, and if you open up a call and

13:19:25

you be like, "Hey, uh, hey, John, how's

13:19:28

it going?"

13:19:30

Awesome. Awesome to hear that. Yeah.

13:19:32

How's your day? Verse. Hey, John. How

13:19:35

you doing?

13:19:37

It's nice to meet you. Like, you wonder

13:19:40

like how did you, you know, develop this

13:19:43

skill? And the answer is just having

13:19:45

more experience and doing more reps and

13:19:47

actually just taking notes and finding

13:19:48

these errors and usually

13:19:50

overexaggerating your tone until it

13:19:51

becomes habit and instinct. But the

13:19:54

thing is is that like people fail to see

13:19:56

this and their close rate suffers.

13:20:00

You know, if you're asking a hard

13:20:01

question,

13:20:03

then you need to have a tone that

13:20:05

reflects it. It'll completely dictate

13:20:08

the type of answer you get and the type

13:20:10

of emotional depth as well. And it'll

13:20:13

indicate the speed of the emotional

13:20:15

momentum in the call as well. Like if

13:20:16

you have an inability to, you know,

13:20:21

match your tone to certain questions and

13:20:23

like actually use it to progress the

13:20:26

conversation, then you'll find to have

13:20:28

like a much much harder experience on

13:20:30

these calls closing people.

13:20:32

And that's why tonality is so damn

13:20:34

important.

13:20:36

Number three, intention. So believe it

13:20:40

or not, intention is a big big part of

13:20:42

this, okay? And intention is actually,

13:20:45

you know, what you want for them. So in

13:20:47

the rule, right, the last 55% or

13:20:49

whatever was body um I I believe it was

13:20:52

like body language, right? Or whatever.

13:20:53

But I believe that intention is 27.5% of

13:20:57

it. And the reason why is because

13:21:00

intention is the invisible force behind

13:21:02

your words. People sense it. People can

13:21:04

feel it. And if your intention is

13:21:06

flawed, then they will notice it. They

13:21:08

will find it. They will see it. They

13:21:10

will find, you know, that inconsistency

13:21:13

because they will subconsciously kind of

13:21:15

detect if you're just, you know, trying

13:21:16

to close them for your gain or that you

13:21:19

actually care about them and want to

13:21:20

help them.

13:21:22

You know, intention is really, really

13:21:24

important because like if you're doing,

13:21:26

you know, sales, if you're booking

13:21:28

appointments through, I don't know, cold

13:21:29

calls, cold SMS, whatever it is, right?

13:21:31

and your intention is just to get a name

13:21:34

on a calendar,

13:21:36

then I guarantee you they probably won't

13:21:38

show up to the meeting. And it's really

13:21:41

[ __ ] strange,

13:21:43

you know? You're like, "Wait, why? Why?

13:21:45

I got I got the appointment in the

13:21:46

calendar. Why is he not showing up?" But

13:21:48

if you have the intention of I actually

13:21:51

want to help them and see what we can do

13:21:53

for them,

13:21:55

then you'll find that they'll show up to

13:21:57

the meeting.

13:21:58

And it's like it just comes across in

13:22:01

how you ask your questions, how you

13:22:03

pitch the meeting, how you actually go

13:22:05

about doing the process. Like it changes

13:22:09

everything. It's the same thing when

13:22:10

you're like, let's say you're on a sales

13:22:12

call and your intention is I just want

13:22:15

their client's money. I just want cash

13:22:17

upfront and I'm not even going to

13:22:19

service for them, right? I'm not even

13:22:20

going to provide service. I just want

13:22:21

their money. Like you will never close

13:22:23

someone like that.

13:22:25

You honestly just can't.

13:22:30

like it just won't work for you. And so

13:22:32

that's why intention is so important

13:22:34

because like if you have the intention

13:22:35

that you want to help them and you want

13:22:36

to see if that it's a good fit, then

13:22:39

before you know it, you just, you know,

13:22:40

your close rates [ __ ] 30%, you're

13:22:42

making tens of thousands of dollars up

13:22:43

front on the call. And the reason why is

13:22:46

because your intention is in in

13:22:48

alignment. Intention is really, really

13:22:50

important.

13:22:52

And you can figure this out by like

13:22:53

asking yourself what you actually want

13:22:55

for them. Like, do you even care about

13:22:57

these prospects? Do you even care about

13:22:59

them succeeding?

13:23:01

Because I can tell you that like I do.

13:23:06

I want my clients to succeed. I'll do

13:23:08

everything I can to make sure they

13:23:09

succeed. You know, I have that intention

13:23:11

and that's how I know they will. But

13:23:13

it's very easy to be caught in the loop

13:23:15

of like,

13:23:17

oh, I don't I just want cash, right? I

13:23:19

just want money up front. Because when

13:23:21

you do that, you find that like, oh

13:23:23

shoot, I attracted the wrong type of

13:23:24

person.

13:23:26

So, I might have some cash now, but over

13:23:29

the long term, I made a bad play because

13:23:32

these guys these guys might not succeed.

13:23:35

You know what I mean?

13:23:38

And if you have the intention once

13:23:40

again, just to just take their money and

13:23:42

run, you'll never get it. So before the

13:23:45

call, I want you guys to ask yourself

13:23:46

before sales calls. Ask yourself, why am

13:23:50

I really doing this? And you have to

13:23:52

convince yourself and literally

13:23:54

brainwash yourself to convince yourself

13:23:56

that you want the outcome for them more

13:23:58

than you want the outcome and sale for

13:24:00

yourself. And if you can do that, you'll

13:24:03

begin to start closing deals like a

13:24:05

maniac because it'll, you know, you'll

13:24:06

align with the questions that you need

13:24:08

to ask to actually get the close. Only

13:24:10

reason those will actually come to you

13:24:12

is like you have the intention and they

13:24:14

can feel that like it's just a whole

13:24:16

it's a whole flywheel.

13:24:19

So when you have a set clear intention,

13:24:21

the call just feels much more smooth,

13:24:23

feels much better, right? And you must

13:24:26

kind of make a mental shift. You must go

13:24:28

from like how could I close this

13:24:30

prospect to what's the truth they need

13:24:33

to see right now?

13:24:35

What is the truth they need to see in

13:24:37

order to actually succeed? Right? This

13:24:39

is the power of intention. So if you're

13:24:41

doing math in your head, you'll know

13:24:43

that there's about 27.5% left. And this

13:24:46

is the self-image,

13:24:49

otherwise known as who you believe you

13:24:51

are. You know, with your intention and

13:24:53

your self-image, these will show in your

13:24:55

body language. And this will show like

13:24:57

how you show up to the call, how you ask

13:24:59

ask questions, um how you answer, how

13:25:03

you pitch, how you, you know, present

13:25:05

your offer. Like literally how you do

13:25:07

everything is all determined based off

13:25:09

your tonality, self-image and intention.

13:25:14

And self-image is honestly I think the

13:25:17

most important one. It's who you believe

13:25:19

you are because like I like I would

13:25:23

honestly say that self-image is 99% of

13:25:25

the entire communication,

13:25:27

you know, and 1% is everything else. But

13:25:30

unfortunately there is no room left in

13:25:32

the 100%. Right? 27.5 is all that we got

13:25:35

left. But if you see yourself as some

13:25:37

beginner, right? If you see yourself as,

13:25:40

you know, not the best and you see

13:25:42

yourself without much business

13:25:43

experience and you see yourself as the

13:25:45

type that's like not very good at this,

13:25:47

you will probably never ever be able to

13:25:50

close anyone.

13:25:52

You know, you just won't.

13:25:56

And I'm sorry, but the truth is is that

13:25:58

like if you want to be great, you have

13:26:00

to see yourself as that.

13:26:02

If you want to close deals, if you want

13:26:04

to be the type that can, you know,

13:26:05

succeed and crush it, you have to

13:26:07

genuinely believe that you are the type

13:26:09

of person to do so.

13:26:11

If you see yourself as an expert on

13:26:13

advertising, that you're the best,

13:26:15

you're the go to advertising, you're

13:26:16

insanely good at sales, and you're

13:26:18

pretty much the best in the world there

13:26:20

is, like that will come across on the

13:26:23

call and your close rate will [ __ ]

13:26:25

jump.

13:26:27

But only if your self-belief is good

13:26:29

enough. You know, because your

13:26:30

self-belief, your self-image, all this

13:26:32

stuff, it comes across with your

13:26:34

conviction, your posture, your pauses,

13:26:36

your breath, your questions, your

13:26:37

responses, your conviction, like

13:26:39

literally everything.

13:26:42

It is everything.

13:26:46

You know, the buyers will feel, the

13:26:48

prospects will feel how you see yourself

13:26:51

on the call.

13:26:55

When the buyer's thinking like,

13:26:59

"Do I do I trust this person with my

13:27:01

future and my money?"

13:27:04

The answer really depends on your state

13:27:07

more than the words you say. You could

13:27:08

say you could say all these words and be

13:27:11

like, "Oh, you're going to do amazing.

13:27:12

Everything's going to be amazing. You're

13:27:13

going to crush it. You're going to sign

13:27:15

[ __ ] 30 deals in the first 30 days."

13:27:17

It's like, but your tonality sucks. Your

13:27:19

intention isn't real and your self-image

13:27:21

isn't there. It's like this person's not

13:27:24

going to trust you with their money.

13:27:26

They they just won't, you know. So, it's

13:27:28

a very very crucial that you nail this

13:27:30

self-image thing down. You see yourself

13:27:32

as the best there is at sales, the best

13:27:34

there is at marketing, and the best

13:27:36

there is that these guys could actually

13:27:37

go with. Like quite literally believing

13:27:40

that there is no better way.

13:27:44

That is what will guarantee that you

13:27:46

succeed. People don't buy from who you

13:27:48

think you are. They buy from how you

13:27:50

carry who you are. And how you carry who

13:27:53

you are comes from who you think you

13:27:54

are. So if you genuinely think that like

13:27:58

you are the best and you are great at

13:28:00

sales, you're super confident, you're

13:28:02

going to, you know, give them the best

13:28:03

results ever, there's no one else in the

13:28:05

market that can do it as well as you,

13:28:07

then that will show up in how you carry

13:28:09

yourself, which will then show up with

13:28:12

how they think you are, right? So

13:28:13

they'll buy from you in that case. And

13:28:14

it's like it's very, very important. The

13:28:16

self-image is everything. Just remember

13:28:18

that like it's not about the words. It's

13:28:22

about the tonality.

13:28:24

It's about your self-image and it's

13:28:27

about your intention for them

13:28:29

and the intention for the call

13:28:33

presence and truth. So,

13:28:36

one thing that you guys will see, and if

13:28:39

you're already in the market and you've

13:28:40

already seen so many of these calls,

13:28:42

like you you you probably already

13:28:44

understand this, like there is so many

13:28:46

overused scripts, AI [ __ ] robotic

13:28:49

pitches, like there is no authenticity

13:28:52

in the market anymore, you know, because

13:28:54

everyone's using quote unquote this is

13:28:57

the best method to do this or that. And

13:29:00

because of that, there is no

13:29:01

authenticity.

13:29:03

No, there's nobody being genuine.

13:29:07

And if you're able to be authentic, be

13:29:09

present,

13:29:11

you will succeed so much more.

13:29:15

Being authentic is literally everything

13:29:17

nowadays. That's that's all business

13:29:18

owners want to see on a call with you.

13:29:21

They want to see you be all your

13:29:23

authentic, confident self that you can

13:29:25

provide the result that you say you can.

13:29:28

And if you're able to be fully present,

13:29:31

that means you must be able to give the

13:29:33

conversation your full attention. You

13:29:35

must be speaking and listening and doing

13:29:37

everything you can to be present in the

13:29:40

moment from your core values.

13:29:43

Presence and truth are very very

13:29:45

important in sales calls. Like

13:29:48

it's the reason why I'm giving it an

13:29:49

entire section

13:29:52

is because naturally by getting the

13:29:55

truth out of your out of your prospects,

13:29:58

you will separate them from where they

13:29:59

are and where they want to be. But more

13:30:01

importantly, when you're present on the

13:30:02

call and you're not somewhere else and

13:30:04

your headsp space is not somewhere else,

13:30:07

then you'll naturally just kind of know

13:30:09

how to progress the call.

13:30:12

It'll just happen naturally without

13:30:14

thinking about what what next to ask and

13:30:16

what next to do. It's like you'll just

13:30:19

know because you're with them.

13:30:22

You can hear them.

13:30:26

And if you guys want more trust, like

13:30:28

everyone thinks, "Oh, if I have a [ __ ]

13:30:29

ton of testimonials, I'll have amazing

13:30:31

amounts of trust." It's like you'll have

13:30:33

more trust for sure, but like you won't

13:30:35

have enough because real trust comes

13:30:39

from authenticity.

13:30:41

It's what sets you apart in the market.

13:30:44

And on calls, you must be fully fully

13:30:46

present. You must be in the moment with

13:30:48

them. No multitasking, no glancing at

13:30:51

frameworks, no reading scripts, no

13:30:53

searching things up on Google, no note

13:30:55

takingaking. Like, focus both eyes and

13:30:59

your whole mind on the prospect.

13:31:03

Genuinely listen. Actively listen, lean

13:31:06

in. Maintain eye contact. Hear what

13:31:08

they're saying.

13:31:09

all of these things that you know the

13:31:11

prospect's telling you during the call.

13:31:16

That's where your fuel is, right? That's

13:31:17

where you're going to know how to take

13:31:19

the call and what direction to take it

13:31:20

in. And if you're not present in the

13:31:22

moment, you can't really pick up on

13:31:24

those things

13:31:26

because your head's somewhere else.

13:31:28

You know, mirror their body language,

13:31:30

match their tone, gestures, breathing,

13:31:32

everything. Just feel what they feel and

13:31:34

create a subconscious sense of harmony

13:31:36

and trust. Because like I'm telling you,

13:31:38

if if you're authentic, if you're

13:31:40

genuine on these calls, if you're

13:31:41

listening, if you're present with them,

13:31:43

if you're fighting to get the truth out

13:31:44

of them, like

13:31:47

they will trust you.

13:31:50

You know

13:31:53

what everyone fails to do is they like

13:31:56

they're just rushing and thinking about

13:31:57

like, well, what's the next question I

13:31:59

should ask? What's the next question?

13:32:00

And they're stuck in their head. But if

13:32:03

you just listen for meaning and you

13:32:06

listen to what they say and let their

13:32:08

words sink in,

13:32:11

you will build a [ __ ] ton of trust.

13:32:12

You'll know what questions to ask them.

13:32:14

You'll make them feel understood.

13:32:15

They'll feel heard. Like it's

13:32:17

everything.

13:32:21

Like those right questions that you're

13:32:22

looking for that you're thinking about

13:32:24

trying to figure out what to ask, you're

13:32:26

like, "Oh, I don't know what to ask. I

13:32:27

don't know what to ask." It's like if

13:32:29

you just listen and stay present with

13:32:31

them on the call, the right questions

13:32:34

will come to you.

13:32:37

You know,

13:32:39

I'm going to be honest, like

13:32:43

I'm teaching you guys how to sell

13:32:45

scriptless in this module.

13:32:48

How to sell without a script right in

13:32:50

front of you. Because

13:32:53

like I said, if you're there to

13:32:55

facilitate the transfer of transfers of

13:32:57

energy and you want to actually help

13:32:58

them, you know, see who they can, you

13:33:00

know, become in order to get what they

13:33:02

want, it's like it's going to be very

13:33:05

difficult to do that with a script

13:33:07

because you're not with them in the

13:33:08

moment.

13:33:11

If you just go down a list of questions

13:33:13

and you ask them a list of questions

13:33:15

that supposedly dig out all the pain or

13:33:18

whatever you're trying to do, it's like

13:33:20

they're going to give you points.

13:33:21

They're going to give you fuel in the

13:33:23

responses.

13:33:24

And if you fail to see where you should

13:33:27

be digging on and where you should be,

13:33:29

you know, continuing the conversation

13:33:35

just because you want to ask the next

13:33:37

question in the list, it's like you will

13:33:40

never get that far in the call. Your

13:33:42

close rate will suffer. It'll never get

13:33:44

past like 10 15%.

13:33:47

And the reason is is because

13:33:50

you're not present with them. You're not

13:33:52

in the moment. You don't know what the

13:33:54

right questions are because your head's

13:33:56

stuck in completely somewhere else.

13:33:59

You know,

13:34:01

everyone says sales is about asking the

13:34:03

right questions. It's like, yeah, it

13:34:06

definitely is. And

13:34:09

but people need to understand that it's

13:34:10

not about having the right questions.

13:34:11

It's about like being with them in the

13:34:13

conversation.

13:34:15

And those questions just seem to come to

13:34:16

you, you know, naturally.

13:34:20

People think trust is all about

13:34:22

testimonials and proof and social proof,

13:34:24

but I'm going to be honest you guys. A

13:34:26

lot of the situations, it's really about

13:34:28

how you show up to the call, how you

13:34:30

view yourself, the presence, getting

13:34:33

them to, you know, say the truth.

13:34:37

And you want to stay calm on these

13:34:38

calls. Breathe slowly, mirror their

13:34:40

pace, allow them to open up more easily

13:34:43

because the deeper you can get in these

13:34:44

calls, the better. But a big part of

13:34:47

these calls is getting them to be

13:34:48

truthful.

13:34:51

You know, especially with like

13:34:52

contractors, you know, I'm not sure, you

13:34:54

know, depending on what niche you are

13:34:55

in, right? But prospects will lie to you

13:34:58

about numbers or maybe not even fully

13:35:00

lie. Maybe just like a bend the truth a

13:35:02

little bit, but they'll semi- lie. And

13:35:04

when that happens, you know, when they

13:35:06

lie about their numbers a little bit or

13:35:08

they, you know, they're not fully

13:35:09

truthful about their situation,

13:35:12

it completely incentivizes them to not

13:35:14

be real with you. So the call actually

13:35:16

doesn't progress anywhere and eventually

13:35:18

just lie their way off the call, you

13:35:21

know. And so one of the most important

13:35:23

parts of these calls, like I said, is

13:35:24

obviously presence, but more importantly

13:35:27

is challenging for the truth. Where you

13:35:30

sense BS, catch it.

13:35:34

Ask about it.

13:35:37

You know, figure out the truth. Don't

13:35:39

just let it slide

13:35:42

because eventually you'll find out that

13:35:44

they'll just, you know, [ __ ] lie

13:35:46

their way off the call. And it's like

13:35:48

the truth and the pain and that

13:35:51

separation and creating that gap is

13:35:53

usually done through figuring out the

13:35:55

truth of what's actually going on

13:35:56

because we want to figure out the truth

13:35:58

of, you know, their current situation.

13:36:01

You know, we have to clearly define it.

13:36:02

And if we can't even get the truth of

13:36:04

their current situation, then we're

13:36:06

going to have a really hard time

13:36:08

building that gap

13:36:10

and truly getting them to a place where

13:36:12

they would actually like be interested

13:36:13

in buying. So, let's go over a tale of

13:36:16

two calls, right? We have one call and

13:36:18

we have two calls. Okay, let's go over

13:36:20

them. So, sit back, relax, get some

13:36:22

popcorn. Maybe not actually, but we're

13:36:25

going to just go over some, you know,

13:36:26

two examples of calls. And we're not

13:36:28

actually going to watch these calls, but

13:36:29

I'm just going to kind of tell you a

13:36:31

story. So, so the first call is a

13:36:33

contractor, right? So, this more

13:36:36

specifically, we are going to go with a

13:36:38

roofing contractor. Okay? And this is

13:36:41

you. You are in your gray suit. You are

13:36:43

on the sales call. You're feeling all

13:36:45

formal. You're feeling amazing. You

13:36:48

know, you just booked this sales call

13:36:49

and from a cold call, you're doing

13:36:50

amazing. And the roofer's on the other

13:36:53

side thinking like, "Oh god, what the

13:36:55

[ __ ] did I just get myself into?" and

13:36:57

you open up the call with your script

13:36:59

and you're saying, "Hey, how is it

13:37:02

going?" Awesome. Awesome. It's nice to

13:37:04

meet you. Yeah, just want to jump in

13:37:06

here. Uh, everything that we do is

13:37:08

customized, so I'm just going to go

13:37:09

ahead and see if this is a good fit. And

13:37:11

if it's a good fit, we can move forward.

13:37:12

If not, no worries. Does that sound

13:37:14

good? Roofing contractor says, "Uh,

13:37:18

yeah." And then you say, "Okay, what's

13:37:20

the biggest problem in the business

13:37:21

right now?" And they're like, "Uh,

13:37:24

lead flow." And then you're like, "Okay,

13:37:26

got you. So, how many leads per month

13:37:28

are you getting right now?"

13:37:32

And then the guy's like, "Uh, like six

13:37:36

to eight." And the and you were like,

13:37:39

"Okay, how many jobs is that?"

13:37:43

And the guy's like, "Uh, it's like one

13:37:44

to two." And you're like,

13:37:47

"Got it. So, what type of jobs are these

13:37:51

usually, you know, are you usually

13:37:52

doing?"

13:37:53

And the point is is that you're asking

13:37:55

all of these questions and you think

13:37:57

you're just, you know, deepening the

13:38:00

level of conversation, but in actuality,

13:38:04

you're just not listening. There's no

13:38:06

presence and truth because you're just

13:38:08

reading off a list of questions.

13:38:11

That's the reason why this guy's staring

13:38:12

at a [ __ ] script. It's like if you do

13:38:15

this, if you just like

13:38:19

ask them all these meaningless questions

13:38:22

after one another, it's like they will

13:38:25

never ever

13:38:27

buy from you.

13:38:34

And this is what I want you to see is

13:38:36

not because because like okay, sure,

13:38:38

some scripts will miraculously work on

13:38:40

some people because of who they are.

13:38:42

interview if you like well you execute

13:38:44

it well but for most situations

13:38:47

if you're just asking the same blanket

13:38:49

set of questions to everyone they will

13:38:52

not

13:38:54

they will not buy from you and more

13:38:55

importantly like what did we learn in

13:38:57

this section presence and truth

13:39:00

if you ask them how many leads they're

13:39:02

getting and there's they say like oh six

13:39:04

to eight that's not truthful

13:39:08

was it six or was it eight

13:39:11

So when you get ranges and stuff and you

13:39:14

get people that are like not completely,

13:39:16

you know, giving you the truth, it's

13:39:18

like, okay, wait, 6 to 8, what does that

13:39:21

mean? Last month, how many was that? And

13:39:23

they're like, oh, I don't know, 7 to 10.

13:39:25

You're like, okay, what do you mean 7 to

13:39:27

10? Seven or 10? How many leads did you

13:39:28

get last month exactly?

13:39:32

And this battle to find the truth, like

13:39:34

you're figuring out the truth. You're,

13:39:36

you know, you're asking them to figure

13:39:38

out what the actual true number is. And

13:39:41

by figuring out this truth, you are

13:39:45

quite literally like

13:39:47

causing a ton of indirect pain and

13:39:51

you're separating the distance. Like

13:39:52

you're creating that gap much much more

13:39:54

effectively. And another way to do this

13:39:56

is like figuring out the truth about

13:39:58

their revenue and that their job like

13:40:00

how many jobs they complete. You know,

13:40:02

if the guy's asking if you if you asked

13:40:04

him how many jobs they complete, he

13:40:05

said, "Oh, we're doing like one to two a

13:40:07

month." Then you ask them, it's like,

13:40:09

okay, you're doing one to two a month.

13:40:11

How many did you get done so far this

13:40:13

month? Zero. Okay, what about last

13:40:16

month? One. What about the month before

13:40:19

that? Zero. What about the month before

13:40:21

that? Two. It's like if you get these

13:40:24

exact numbers, these specific things,

13:40:27

then that will be a lot of pain, like a

13:40:30

lot of purpose, a lot of, you know,

13:40:33

separation between where they are right

13:40:34

now and where they want to be.

13:40:37

And if you, you know, strive for this

13:40:41

presence and strive for this truth, but

13:40:42

you're using a script, it just kind of

13:40:44

won't work

13:40:46

because you're constantly just staying

13:40:47

at the surface level and you're never

13:40:48

actually digging down into anything. You

13:40:51

know, the next session, the next section

13:40:52

of this, you know, video is about

13:40:54

getting more, you know, in depth into

13:40:57

the conversations and getting deeper

13:40:59

deeper into meeting. And if you say it

13:41:02

with a script, you forever just stay at

13:41:04

surface level.

13:41:06

You know,

13:41:08

number two, so let's say that you're a

13:41:11

G. You're an absolute G. You have your

13:41:13

little watch on. You have your glasses

13:41:14

and your headphones on and your and your

13:41:16

yellow bike in the background. And you

13:41:18

hop on the sales call with a prospect

13:41:20

and you're like, "Hey, what's going on?

13:41:22

Where are you calling out of? Is that a

13:41:23

is that a Detroit Lions flag behind

13:41:25

you?" And you, first of all, open up the

13:41:28

conversation naturally. You kind of

13:41:29

notice something about their environment

13:41:30

or their location, and they're like,

13:41:32

"Oh, yeah, yeah, yeah. I love them. I'm

13:41:34

from uh I'm from Michigan." and you're

13:41:35

like, "Oh, cool. Yeah, I actually grew

13:41:36

up in Michigan. So, how are you doing

13:41:39

today?"

13:41:41

You ask them how they're doing. You do a

13:41:43

bit of a loose frame set and then you

13:41:45

eventually start diving into questions,

13:41:47

you know, because you want to learn more

13:41:48

about their business. And

13:41:51

what's great is that like

13:41:53

when you don't use a script, when you

13:41:56

have an open book and it's just a

13:41:57

conversation of one person to one

13:41:58

person, notice the eye contact versus

13:42:00

this. Like you're staring at the script.

13:42:03

You know, on the call, you'd be more

13:42:04

like staring at your screen and like

13:42:06

reading from line to line. And in this

13:42:08

one, you are speaking directly to the

13:42:10

prospect. You are looking directly at

13:42:12

them. You are listening to them. You are

13:42:15

talking to them. They feel like they're

13:42:17

being listened to. They feel like

13:42:18

they're being heard.

13:42:20

And

13:42:22

this is naturally giving you the right

13:42:24

questions to ask,

13:42:26

you know,

13:42:28

and you're you're you know, you're

13:42:30

you're digging into all these different

13:42:31

aspects on the on the call. And it's

13:42:33

like if you had just a script and you

13:42:35

were just, you know, answering a gloss

13:42:36

like asking a glossery of questions to

13:42:38

them, like they're never actually going

13:42:40

to go into depth about any of those

13:42:42

answers because in those answers, you

13:42:45

will find things that you want to cover.

13:42:47

You will find things that you want to

13:42:48

push.

13:42:51

You know, if he mentions at some point

13:42:53

that he got in a in a divorce

13:42:58

or something because of how much time he

13:43:00

spent working,

13:43:02

the sales the [ __ ] script guy would

13:43:04

be like, "Okay,

13:43:06

so how long have you been working for?"

13:43:08

Or like some [ __ ] Just ask some

13:43:10

questions that is completely off a

13:43:12

tangent. It's not even not even close to

13:43:14

what they just said. But this guy will

13:43:17

say, "Wait, what do you mean? You got

13:43:19

into a divorce because of work? Like,

13:43:21

how did that h what? I'm confused."

13:43:25

And the difference between these two is

13:43:27

that this one doesn't close and this one

13:43:28

does.

13:43:30

You know, because they're understanding

13:43:31

their prospect. They're actually

13:43:33

listening to what they're saying.

13:43:34

They're digging into all these pain

13:43:35

points. They're finding outlets because

13:43:37

they actually have the right intention.

13:43:39

They know that they're confident, their

13:43:41

ability, their posture is upright.

13:43:42

They're they're showing up to these

13:43:44

calls in a certain way. And

13:43:48

in reality, it's like this guy thinks

13:43:51

that he's doing all he can and doing the

13:43:53

best he can because he's like saying the

13:43:54

correct words. Like he's literally

13:43:56

saying every little thing, right?

13:43:57

Because he's just reading off of the

13:43:59

script. But the Chad

13:44:03

has realiz like realized this and like,

13:44:05

oh, what I what I say is only 7% of it.

13:44:07

It's more like how I say, how I show up,

13:44:09

my intention, how I see myself. and he

13:44:12

sees himself as the expert. He his

13:44:14

intention to see if his, you know,

13:44:15

prospect would be a good fit to work

13:44:16

with him. And he shows up to the call

13:44:18

like a [ __ ] Chad, like a beast. And

13:44:21

he just closes the deal because he can

13:44:23

actually be present and be there and be

13:44:25

truthful with his prospect. and his

13:44:27

prospect can actually like

13:44:30

feel like he's being heard because this

13:44:31

guy's listening and this guy's digging

13:44:33

into those points,

13:44:35

you know, and you know, building the

13:44:37

emotional momentum. And

13:44:41

that is kind of the biggest difference

13:44:42

that I want you guys to understand. The

13:44:44

three levels of conversation. So, I kept

13:44:47

this kind of glacier themed because it's

13:44:49

literally like a glacier visual and I'll

13:44:51

show you what I mean. But the three

13:44:53

levels of conversation is something that

13:44:54

you should never be thinking about

13:44:56

during a sales call. Okay? They should

13:44:58

never be, you know, going across your

13:44:59

head. You really should be on the sales

13:45:01

call just trying to figure out what's

13:45:02

going on, right? Defining their

13:45:04

situation, figuring out where they

13:45:06

actually want to go, seeing if you'd be

13:45:08

a good fit. That's literally the only

13:45:09

focus, right? And

13:45:13

so that's why I be careful, right? But I

13:45:15

just want you guys to know what these

13:45:17

are so that when you review when you

13:45:19

reviewing calls, when you're seeing what

13:45:21

happened, you can kind of see what level

13:45:23

these guys were at and have like a

13:45:25

little bit of a a specific identifying

13:45:28

system so you can see basically how to

13:45:30

get into a deeper level of conversation

13:45:32

where there's more emotional buyin. So

13:45:36

there are three levels of conversation

13:45:38

and to close any deals, you must you

13:45:40

must reach level two or level three. You

13:45:42

have to. And if you've closed any deals

13:45:44

in the past, that means you have reached

13:45:47

level two or level three because let me

13:45:49

tell you something, it's like a glacier,

13:45:52

okay?

13:45:54

And ideally, I like the middle section

13:45:56

to be a little bit smaller and the

13:45:57

bottom section to be a little bit

13:45:58

bigger. But for the agency reason, like

13:46:01

I think that this actually perfectly

13:46:03

replicates things because you really

13:46:05

doesn't take a masterful sales guy to

13:46:07

get to like [ __ ] you know, a 30%

13:46:09

close rate. It really just takes, you

13:46:11

know, a solid level two, deep down

13:46:13

discovery, understanding where they're

13:46:15

at. And the first level is the service

13:46:18

level. Okay, so this is level one. This

13:46:20

is above the water. I want more leads. I

13:46:23

need more work. This is what the

13:46:24

prospect is saying to you. And at this

13:46:26

level, it's very, very simple, right?

13:46:30

There's no like deep discovery yet.

13:46:33

There's no like special questions or

13:46:36

anything like that because all the

13:46:38

answers are are just like, you know,

13:46:39

one-word answers, you know, some simple

13:46:41

simple stuff. And that's level one.

13:46:45

Level one is the surface level. So,

13:46:47

these contain, you know, this level

13:46:49

contains questions like how many jobs

13:46:51

did you guys do last month or what's

13:46:53

your biggest constraint in the business?

13:46:54

Or how many leads did you get last

13:46:56

month? And in the surface level, there

13:46:58

is no urgency, there's no trust, there's

13:47:00

binary answers. A prospect is usually

13:47:02

emotionally detached from the whole call

13:47:05

and you sound like everyone else. So if

13:47:08

you stay in the surface level on the

13:47:10

call, which if you listen, you know, go

13:47:12

through a glossery of sales questions

13:47:13

and in a sales script, like you will

13:47:15

stay at the surface level, they walk

13:47:17

away feeling like nothing even happened

13:47:19

in the call at all, regardless of what

13:47:21

they tell you at the end. So, what's

13:47:23

weird is that the people that get stuck

13:47:26

in their like head,

13:47:28

like they're just kind of like stuck in

13:47:30

their head trying to figure out what to

13:47:31

ask and what to do, like those are the

13:47:33

people that just are stuck in level one

13:47:36

always.

13:47:38

And so, when you're thinking, "What

13:47:40

question should I ask next?" instead of

13:47:43

being present in the moment, listening

13:47:44

to what they're saying, you are asking

13:47:47

questions. Yes. you know, especially if

13:47:50

you're going on your sales script like

13:47:51

looking for questions and asking them,

13:47:53

but you aren't creating any emotional

13:47:56

momentum whatsoever.

13:47:58

And emotional momentum is like the

13:48:00

compounding of emotional energy and

13:48:02

weight that builds throughout a sales

13:48:03

call. So,

13:48:06

what's powerful is that like throughout

13:48:07

the sales call, you were digging into

13:48:08

all these points. you are digging into

13:48:10

this, you know, all these pain points

13:48:12

and all of these little aspects of their

13:48:13

lives of, you know, trying to define why

13:48:16

what they're doing isn't working for

13:48:18

them, right? And this progressive

13:48:21

emotional momentum, it's just being

13:48:23

built and built and built. It's

13:48:24

increasing their emotional buyin and

13:48:27

it's kind of like the alignment between

13:48:28

how they feel and who they want to

13:48:30

become, right? And this emotional

13:48:32

momentum is created. They're getting

13:48:34

deeper with you. They're feeling more

13:48:36

comfortable and opening up to you. And

13:48:38

if you go on two or three separate

13:48:40

calls, like you won't have any emotional

13:48:42

momentum because like in between calls

13:48:43

when they're not talking to you, doubt

13:48:45

is building inside of their head. Like

13:48:47

you can think about this, like as soon

13:48:48

as they hop off the sales call with you,

13:48:50

there's a plant that gets seated in

13:48:53

their brain and it's slowly growing from

13:48:55

that point onwards and it's doubt. It's

13:48:58

doubt that you can actually do what you

13:48:59

say you can do, right? And that's why

13:49:01

it's really important to get the payment

13:49:02

and actually close these guys on one

13:49:05

call because if you have three calls or

13:49:08

four calls, you have all this time

13:49:10

between each call and you have all this

13:49:12

doubt built up that inevitably they

13:49:14

probably just won't go with you. And so

13:49:16

that's why high ticket sales is

13:49:17

typically on one sales call, right? And

13:49:23

if you close a deal at level one, like

13:49:25

congratulations because I think it's

13:49:27

pretty much impossible, especially for

13:49:30

an agency where you just ask like no

13:49:33

questions.

13:49:34

Um because like these guys don't have

13:49:36

that high level of a buy in in the

13:49:38

beginning. Like if someone comes in the

13:49:40

call with the most insane level of buyin

13:49:43

where they're like, "Oh, I've wanted

13:49:44

this service forever." You know, it's

13:49:46

kind of like going to Best Buy and like

13:49:50

asking them for, you know, or like going

13:49:52

even buying a computer. It's like you

13:49:54

might have been wanting a computer for a

13:49:55

long ass time. So, your emotional buy in

13:49:57

is so high that like you will buy it no

13:49:59

matter what, you know, and there's very

13:50:02

few prospects that will get on a call

13:50:04

with you with that, you know, level of

13:50:05

emotional buyin where they literally

13:50:07

just like know of who you are and what

13:50:09

you do, so they'll just like want to pay

13:50:10

you money. Um, but most of them will

13:50:13

just like come in with a pretty low

13:50:15

level of emotional buy in, not really

13:50:17

have much. And it's your job to just

13:50:21

increase that and take them from a state

13:50:23

that, you know, it's like a low

13:50:24

emotional buying stage to a high

13:50:26

emotional buying stage with the energy

13:50:29

that you have in order to show them who

13:50:32

they could become in order to actually

13:50:34

achieve their goals and who they want to

13:50:36

become, you know. So, but like I said

13:50:39

though, the buyin for our product is,

13:50:41

you know, it's generally quite low just

13:50:42

because of like the sheer amount of

13:50:44

people that are offering leads and

13:50:45

appointments and lead genen and all this

13:50:47

stuff. There's a ton of agencies out

13:50:49

there. But this is totally fine. Like

13:50:51

there's nothing wrong with this. There's

13:50:53

no bad thing about that or anything.

13:50:54

Like we just have to be better at sales.

13:50:57

That's the key. And this section is all

13:51:00

about surface level awareness, right? So

13:51:04

it's all about like asking them

13:51:06

questions about just like collecting

13:51:08

data like that is pretty much all

13:51:10

surface level is you know made to do in

13:51:13

that initial call like or like in that

13:51:17

first in in that sales call right where

13:51:20

you're asking them questions and you're

13:51:21

you know trying to create and increase

13:51:23

that gap just to figure out where they

13:51:25

are and where they want to be and if

13:51:26

they'd even be a good fit for you.

13:51:28

You're asking first of all you're in the

13:51:30

level one right? You start in level one.

13:51:32

You're asking these surface level

13:51:33

questions. You're collecting data.

13:51:34

You're figuring out how many jobs

13:51:35

they're doing, how much revenue they're

13:51:37

making, how many leads they're getting,

13:51:38

how many clients they have. Like all of

13:51:40

these questions that's just kind of

13:51:42

collecting data. It's not really doing

13:51:44

anything. It's just giving you a little

13:51:46

bit more information. But when they give

13:51:48

you those answers, you can begin to

13:51:50

start breaking down into the action

13:51:53

level or level two.

13:51:56

And level two looks like I want more

13:51:58

work so I don't have to worry about

13:52:00

money or I want to lose weight to be

13:52:01

more confident in my life. Now level two

13:52:05

is action level. So these are questions

13:52:08

like what are you doing to solve this

13:52:09

right now? What have you tried so far?

13:52:12

How long has this been happening? So

13:52:14

when they answer and they're like oh

13:52:17

well things have been really slow. I've

13:52:19

only gotten like you know six leads in

13:52:22

the last month. you're like, "Oh my

13:52:24

god."

13:52:26

You might say,

13:52:28

"Oh, shoot. Okay, well, how long has

13:52:30

this been happening?" You know, and

13:52:32

that's how you like kind of know that

13:52:34

you're getting into the level two. And

13:52:38

you realize like like what I said there

13:52:39

is like the prospect said things are

13:52:42

getting slow.

13:52:44

Th that way of saying that like things

13:52:46

are getting slow. That's a container

13:52:48

word and I'll explain more what that

13:52:49

means soon. But the goal for this

13:52:51

section of the call is to begin to

13:52:53

agitate the gap between the effort and

13:52:55

the outcome so they can like to like

13:52:57

slowly begin to separate those two

13:53:00

diamonds, right, that you remember, the

13:53:01

red and the green one. And

13:53:04

where a lot of people go wrong is in

13:53:06

sales calls, they ask a bunch of

13:53:08

discovery questions and they're like,

13:53:10

"Question, okay, question, okay,

13:53:12

question." and they go through their

13:53:13

sales script, but at the end of the call

13:53:16

when they're about to pitch that red

13:53:19

triangle or I mean that red diamond and

13:53:20

the green diamond are still in the exact

13:53:23

same place in the beginning because they

13:53:24

never actually went into depth or level

13:53:26

went to like level two or level three,

13:53:29

you know, that's the problem. So with

13:53:31

your set calls, so like setting

13:53:33

appointments, so booking appointments,

13:53:34

you know, with appointment booking

13:53:35

systems and cold calling and cold SMS,

13:53:37

like ideally you want to get to level

13:53:39

two, you know, there's more emotional

13:53:41

buy and they'll want to show more. Most

13:53:43

decent sales people just kind of live in

13:53:45

this section and, you know, stay in

13:53:47

level two. And that's fine because

13:53:49

you'll you'll build some tension, you'll

13:53:50

build some accountability, especially if

13:53:52

you're pushing for the truth. like

13:53:54

you'll definitely get some people that

13:53:55

are, you know, closer to the point where

13:53:57

they wanted to they want to start buying

13:53:59

from you, but more importantly, like you

13:54:03

are uncovering what they've been doing

13:54:05

and where it's broken.

13:54:09

So, the way that you'll know whether or

13:54:12

not you're in this section and in this

13:54:13

level two is if you and your prospect

13:54:15

are using container words. Okay? And

13:54:18

what container words are words that

13:54:19

simply have more meaning.

13:54:21

So there are words that have meaning

13:54:23

packed within them. For example, burning

13:54:26

desire, needed help, light bulb moment,

13:54:28

like work is slow. Like saying work is

13:54:30

slow. That has a meaning, right? That

13:54:32

means something. And by using those

13:54:35

container words, that's how you kind of

13:54:38

know that we're in level two

13:54:41

in that, you know, that Y stage or the

13:54:43

action level, if you will. And so how

13:54:45

this would actually look in the

13:54:46

conversation is what made you realize

13:54:48

you needed this

13:54:51

or like how does that make you feel?

13:54:56

What would that mean for you? What's the

13:54:57

reason behind that? And the goal of this

13:55:00

level two is to look for specifics. So

13:55:03

specific numbers, we want specific

13:55:04

metrics because in surface level one, we

13:55:06

kind of just like got some data, some

13:55:08

general data. And what's important about

13:55:10

level two is that we're like exposing

13:55:13

the truth behind that data to find

13:55:15

specific numbers, specific details,

13:55:17

specific revenue numbers, and using that

13:55:20

to kind of like using the truth to kind

13:55:22

of figure out what's actually going

13:55:24

wrong and finding these areas that we

13:55:26

can push on. Because yeah, level one

13:55:30

was, you know, about making them feel

13:55:32

surface level awareness of their

13:55:33

situation, right? So they kind of have a

13:55:35

solid awareness of their situation. They

13:55:37

kind of understand where they are. But

13:55:39

level two is about making them feel

13:55:41

emotional awareness.

13:55:44

It's about making them have

13:55:45

responsibility for where they are.

13:55:48

And you have to be the person to quite

13:55:51

literally hold up the mirror so they can

13:55:53

see where they are and see their

13:55:55

situation and see the emotional weight

13:55:57

of their situation as well.

13:56:00

And so when you're going through this

13:56:02

discovery process on every single call

13:56:04

and get to this action level, you know,

13:56:05

you begin to start asking deeper

13:56:08

questions and you begin to start hearing

13:56:09

container words from your prospects,

13:56:11

write them down as well. You know, if

13:56:14

your prospect says that work has been

13:56:15

slow, write down work has been slow on,

13:56:18

you know, your notes because like I

13:56:20

don't preach taking notes too much

13:56:21

because it takes you away from the call.

13:56:23

For some people, notes actually just

13:56:25

like only hurt than help because they

13:56:27

take because they hurt the presence that

13:56:30

you have on the call. But it's always

13:56:33

good to write down the container words.

13:56:34

So then you can use them against them,

13:56:37

right? And you can be like, I thought

13:56:38

you said work has been slow.

13:56:41

You know, you can catch them in these

13:56:42

like not full of truths. And the reason

13:56:45

why you can do that is if you have those

13:56:46

container words known. These container

13:56:48

words

13:56:50

are doors, you know, that you can quite

13:56:52

literally use to progress the emotional

13:56:54

momentum of the call and also the

13:56:55

emotional buy in.

13:56:58

You know, they're very very important.

13:57:00

You know, they push push the sale

13:57:02

ultimately. And the discovery process,

13:57:05

we can, you know, it's it's very easy to

13:57:06

get into the habit of just like going

13:57:09

question, next question, okay, next

13:57:11

question, okay, next question, okay,

13:57:13

next question. It's very easy to do

13:57:15

that. You know, and a lot of a lot of

13:57:18

sales programs actually preach that, but

13:57:20

I recommend being very intentional with

13:57:23

these questions, you know, and a way you

13:57:26

can do that is by preframe preframing

13:57:28

each question. So pre-framing isn't

13:57:31

actually like an actual word in the

13:57:32

English language, but it's a very very

13:57:34

helpful tool that you can use on these

13:57:36

calls because like if you're going

13:57:37

through this deep discovery process,

13:57:39

right, and you're just going question,

13:57:41

you're going okay, question, okay,

13:57:43

question, okay, question, it can feel a

13:57:46

lot like an interview, right? And I can

13:57:48

tell you like if your prospect feels

13:57:50

like they're being [ __ ] interviewed,

13:57:51

they're not going to open up to you. And

13:57:53

more importantly, it won't feel like a

13:57:55

conversation, right? It'll just feel

13:57:57

like an interview. And if you want to

13:57:58

get deeper with a prospect and you want

13:58:00

to find out like and get to this action

13:58:02

level and get to this like

13:58:03

transformative level which is level

13:58:04

three, you have to be very intentional

13:58:07

with your questions.

13:58:09

And a great way to do that is by

13:58:10

preframing them. Prefrraming is a way of

13:58:14

transitioning through questions. So like

13:58:16

think about it like this. If you're

13:58:17

asking a question, you be like, "How

13:58:19

many leads are you guys getting?"

13:58:21

Instead of being like, "Okay, how many

13:58:23

leads did you get last month?" like

13:58:24

instead of just being like okay and

13:58:26

saying okay in between every single

13:58:27

question, it's a way of just like

13:58:29

prefring the next question based off of

13:58:31

their answer so it feels more

13:58:33

conversational. So it's really all about

13:58:36

just making the conversation flow

13:58:37

smoother, making them more importantly

13:58:39

feel more heard. And a great example is

13:58:42

that like Okay, cool. So we've had a

13:58:45

chance to kind of like look at what you

13:58:46

guys are doing right now. Now I want to

13:58:49

understand what that's actually doing to

13:58:51

you. Okay? Because like it's all great

13:58:53

to go over the, you know, the shiny

13:58:54

numbers and all that stuff, but I really

13:58:55

want to understand how this is actually

13:58:56

affecting you. So, how is all of this

13:58:58

affecting you? Like especially like how

13:58:59

you show up to the job site by saying

13:59:02

all of that instead of just saying like

13:59:05

you answer you ask you ask a question

13:59:07

then you're like, "Okay, how is all this

13:59:09

affecting how you show up to the job

13:59:10

site?" It's a very easy thing to be

13:59:12

like, "Oh, wow. That's a very salesy

13:59:13

question. How is all this affecting how

13:59:15

you show up to the job site?" Right? But

13:59:17

by prefraraming the question and being

13:59:19

like, "Yeah, so we've had a look to kind

13:59:21

of had a chance to look at how things

13:59:23

have been going and um I kind of just

13:59:26

want to understand a little bit more

13:59:27

like how is all this affecting, you

13:59:29

know, how you actually show up to the

13:59:31

job site? Like is there an actual effect

13:59:32

there or not?" And by prefraring that

13:59:35

question in that way, we're able to dig

13:59:37

much deeper into the prospect's eyes and

13:59:40

just like actually get a real answer

13:59:41

because like I can tell you a lot of the

13:59:43

time it's very hard for the conversation

13:59:45

to like not feel like a [ __ ]

13:59:46

interview if you're not pre-framing

13:59:48

questions properly. You know, it's very

13:59:50

very important to do that otherwise the

13:59:52

prospect will just not open up to you

13:59:54

properly and it won't even feel like a

13:59:55

conversation in the first place. Number

13:59:57

three is the transformational level.

14:00:00

Okay. So, this in the process is the

14:00:04

deepest part of a call, right? This is

14:00:07

when you're trying to like get to that

14:00:10

identity level, right? Because we've had

14:00:12

the surface level. We've collected data,

14:00:14

you know, we've gotten to the emotional

14:00:16

awareness level. So, what's the third

14:00:18

thing, right? The first one's

14:00:21

surface level awareness. The second

14:00:22

one's emotional awareness. And what's

14:00:24

the third one?

14:00:27

A good example is like I want work so I

14:00:29

don't have to worry about money so I can

14:00:31

provide for my children and be a role

14:00:32

model. If I had that extra money I can

14:00:34

actually pursue my passions and be more

14:00:35

fulfilled in life. You know level three

14:00:38

is the transformational level and it's

14:00:41

also known as the identity level. So

14:00:44

level one is surface awareness, level

14:00:46

two is emotional awareness and level

14:00:48

three is identity awareness.

14:00:51

The goal of level three is to build

14:00:53

emotional leverage by letting them see a

14:00:56

truer version of themselves.

14:00:59

What I mean by facilitating that

14:01:01

transference of energy and like actually

14:01:04

facilitating a transformation for them

14:01:07

is by helping them see a better version

14:01:09

of themselves. And a great example of

14:01:11

this is that like when I was getting

14:01:12

into that one coaching program, the

14:01:15

sales rep was a very very good, you

14:01:17

know, good he was great at sales. And I

14:01:20

actually, you know, I was listening to

14:01:21

the sales call process and

14:01:25

you know, it's typical for a business

14:01:27

owner to go on a sales call and be like,

14:01:28

"Oh, I know what's going on. I know

14:01:30

what's happening." But in actuality,

14:01:33

like it worked so [ __ ] well on me. I

14:01:36

didn't even realize it because like he

14:01:39

let me see like who I could become.

14:01:43

He kind of made me like almost visualize

14:01:46

and [ __ ] feel this version of myself

14:01:48

that's like an entrepreneur, that's

14:01:49

successful, that travels, that isn't

14:01:51

friends with his current friends, that's

14:01:52

doing all these things that like are

14:01:54

really special. And he allowed like he

14:01:56

he he basically gave me the ability to

14:01:58

see that version of myself.

14:02:01

And with his energy,

14:02:03

he allowed me to step into that version

14:02:06

of myself and in doing so close the deal

14:02:08

and make me pay a [ __ ] ton of money.

14:02:10

Right? That is the transformational

14:02:13

level.

14:02:14

And at this stage, you are quite

14:02:17

literally showing them who they need to

14:02:18

be in order to hit their goals. You

14:02:21

know, because a lot of these people,

14:02:23

whether you're on like a call with, you

14:02:24

know, a 50-y old business owner that

14:02:25

doesn't know much about ads or whatever,

14:02:27

it's like they are not right now in

14:02:30

their current state, they are not the

14:02:31

type of person that is good enough to

14:02:32

just kind of run their own ads, figure

14:02:34

out how to market, and, you know, make a

14:02:35

bunch of money through social media

14:02:37

platforms, right? They are not, that's

14:02:39

just not who they are yet. And if you

14:02:42

can show them that that's who they need

14:02:44

to become,

14:02:46

then they will buy from you because like

14:02:49

it's all about expansion.

14:02:51

Right? So, if there's one word I could

14:02:53

use to describe this level, this level

14:02:55

three, it's expansion.

14:02:58

Right? You're expanding on what they've

14:03:01

currently said to you and you transition

14:03:03

from like what they're doing to who they

14:03:05

believe they are. So, all of this is

14:03:08

done through expansion. So like

14:03:11

basically in the discovery process some

14:03:13

good words you want to use and just kind

14:03:15

of think about the discovery process as

14:03:16

is just like presence, truth and

14:03:19

expansion. Okay?

14:03:22

And by doing these things you will kind

14:03:25

of naturally just, you know, get to at

14:03:26

least level two and maybe even level

14:03:28

three. But you are expanding on

14:03:30

everything they're giving you and

14:03:32

deepening the process process by taking

14:03:34

it to an identity level because it's not

14:03:36

anymore a process of like what they're

14:03:38

doing. It's about who they are.

14:03:42

And a great great way to transition, you

14:03:46

know, like first of all, a good way to

14:03:47

transition from level one to level two

14:03:49

is by asking why. Why are you doing

14:03:52

that? Or how is that affecting you? But

14:03:55

a great way to transition from level two

14:03:57

to level three

14:03:59

is how would that change how you view

14:04:01

yourself?

14:04:03

Because we're slowly seeping in and

14:04:05

getting into that identity level. And so

14:04:09

another gateway to level three is also

14:04:10

by seeing how other people perceive them

14:04:12

like their family, their friends, their

14:04:14

employees, their peers.

14:04:18

And at this point, we have data from

14:04:20

surface level one. We have emotional

14:04:21

momentum because they're like into the

14:04:24

process. And now all we need to do is

14:04:26

expand on it. Okay. So questions you

14:04:29

might ask at the stage might sound like,

14:04:31

how would that change how you see

14:04:33

yourself? What would this unlock for the

14:04:35

way you show up? And I mean, not just

14:04:37

here, but like in life in general. A

14:04:39

great great way to think about this is

14:04:41

that like in level one, all you're doing

14:04:43

is asking some surface level questions,

14:04:45

collecting data, right? Level two,

14:04:47

you're holding up a mirror for them so

14:04:48

they can start to see themselves

14:04:51

and have emotional awareness for what's

14:04:53

going on. And level three, you are quite

14:04:57

literally creating a mirror for them to

14:05:00

look at with their future self on that

14:05:03

mirror so they can begin to see who they

14:05:05

need to become and

14:05:08

step into that higher version of

14:05:09

themselves to actually end up getting

14:05:11

the result that they know they want.

14:05:14

You know, level two, the key indicator

14:05:17

was container words. So level one was

14:05:19

just, you know, data. Level two, we're

14:05:22

starting to hear container words or, you

14:05:23

know, words that have meaning. And the

14:05:27

key to know whether or not you're in

14:05:28

level three,

14:05:30

you will hear the prospect say the words

14:05:33

I am.

14:05:35

Okay? So, level two, container words,

14:05:37

level three, I am.

14:05:40

So, you'll begin to hear the prospect

14:05:42

say like, "Oh, I'm not the type of

14:05:43

person to do this, like or I'm not the

14:05:44

type of person to do that." Like that is

14:05:47

how you know that you're getting towards

14:05:49

the sale or you're getting ready to

14:05:51

almost start pitching because like

14:05:53

you're getting into that transformative

14:05:55

level, but it's just really important

14:05:56

that you expand.

14:05:58

So I am is that key indicator for level

14:06:01

three. And in this stage, they'll start

14:06:04

to sprinkle it in here and there, and

14:06:06

you'll start to notice it. And that's

14:06:08

kind of how you know that you're on the

14:06:09

right track. But if their identity and

14:06:12

how they see themselves is in line with

14:06:14

the outcome we want, then it is game

14:06:16

over. Think about the example of me

14:06:18

going into that coaching program. My

14:06:20

identity, the type of person I was, I

14:06:23

saw myself as the type of person to

14:06:25

succeed and the type of person to make

14:06:26

money online and be a successful

14:06:27

entrepreneur, right?

14:06:30

And that's how I saw myself, right? And

14:06:33

what that sales rep did is he put up a

14:06:35

mirror. He created a mirror and made me

14:06:38

realize that I'm exactly who I need to

14:06:41

be to hit the goal. I just don't yet

14:06:43

have the right information to do so and

14:06:46

to actually get the result. I have to

14:06:48

step into the higher version of myself

14:06:50

and be become the type of person to

14:06:52

actually go through with things in order

14:06:54

to actually get the result.

14:06:56

And I went through the process. I bought

14:06:58

the program. I got the result and I was

14:07:00

in a 10 times better situation.

14:07:03

You know, and this realization has to

14:07:05

come from you. There's a reason why like

14:07:09

you're creating a mirror so they can see

14:07:11

themselves instead of like creating a

14:07:14

new version of them, right? Because that

14:07:16

realization has to come from them. They

14:07:18

need to realize that they need to step

14:07:19

into that higher version of themselves.

14:07:22

And that has to come from them. However,

14:07:26

you can cast identities out to them, you

14:07:29

know, by like noticing certain things.

14:07:32

So that sales rep, I'm just like

14:07:34

thinking about this while I'm explaining

14:07:35

this to you guys and everything that I'm

14:07:37

telling you, he did to did to me, which

14:07:40

just it's it's hilarious. But we can

14:07:42

cast identities out to them. So Mr.

14:07:44

Prospect, I I noticed you're more into

14:07:46

pushing yourself and being more like

14:07:48

growthminded.

14:07:49

Um like it seems like you kind of

14:07:50

thought this out. Have you always been

14:07:52

like that?

14:07:55

And by casting these identities, they

14:07:57

agree with them and they associate these

14:07:58

things with their identity. And that

14:08:00

like association with their identity

14:08:02

kind of just strengthens it because like

14:08:04

if they already see themselves as the

14:08:06

you know the type of person that they

14:08:08

need to to actually get the result then

14:08:10

the thing is is that like they're

14:08:11

already going to buy you know and

14:08:14

because and the reason for this is

14:08:15

because like the most powerful human

14:08:16

force is to remain consistent with your

14:08:18

identity. Like everyone is always just

14:08:21

remaining consistent with your identity

14:08:22

because changing your identity is so

14:08:25

it's difficult. Those are going to be

14:08:26

the calls where you're breaking people

14:08:28

and they're crying and they're

14:08:28

questioning their whole identity and

14:08:30

reality. But the people that are already

14:08:32

growthminded and that already have the

14:08:34

identity of what they need to succeed.

14:08:36

Like those are the types of people that

14:08:40

will buy without a question because

14:08:42

they're already in that state, right? So

14:08:45

once you are in level three, this is

14:08:47

also where you pre-handle objections. So

14:08:50

at the end of the sales call, you're

14:08:51

going to get something called

14:08:52

objections. And these are going to be

14:08:54

like the typical like let me think about

14:08:56

it or let me talk to my wife about it or

14:08:59

let me go through this and get back to

14:09:00

you. Like there's so many different

14:09:01

objections you can get or like it's too

14:09:04

much money like all these things, right?

14:09:06

And when you're in level three, the

14:09:08

emotional momentum is so heavy and

14:09:10

there's so much buy in at this point

14:09:12

that you can handle these objections in

14:09:14

the discovery process. Because let me

14:09:16

tell you something. I'll cover more

14:09:17

about objections, right, in the

14:09:19

framework video, but I'm not going to

14:09:21

make a whole video on objection handling

14:09:23

because you shouldn't have that many

14:09:25

objections if you're good enough. I want

14:09:27

you to remember that handling objections

14:09:29

comes from a having a better discovery.

14:09:32

That's pretty much it. So, these are

14:09:34

some objections that you can expect to

14:09:36

get. And uh once timing, oh, I don't

14:09:39

think that this would work out timing

14:09:41

wise right now. I need to wait, you

14:09:42

know, a few months. finances. I don't

14:09:45

have enough money. Spouse my I need to

14:09:48

make sure my wife's okay with it and I'm

14:09:49

bored. There has to be a cost of an

14:09:52

action, right? So, there's like a reason

14:09:54

why like it's more expensive basically

14:09:55

to stay where they are right now than to

14:09:57

actually make a decision. Um being

14:09:59

qualified,

14:10:01

being the decision maker, you know,

14:10:03

because you could go through this whole

14:10:05

process on a call with a sales rep

14:10:06

that's not even the company owner and

14:10:08

then at the end find out, well, oh, I'm

14:10:10

not actually the company owner, so I

14:10:11

can't make a decision.

14:10:13

You know what I mean? So, you must be

14:10:15

able to handle all of these things at

14:10:16

that level.

14:10:18

But we'll cover more about objections in

14:10:19

the future. But just understand that

14:10:21

like once again, you should not have

14:10:23

that many objections. Okay? You should

14:10:25

have almost none. Always none. And the

14:10:27

reason why is because you have a good

14:10:29

enough discovery process because you're

14:10:31

actually digging into these pain points,

14:10:33

right? And covering each and every one,

14:10:36

you know? And a lot of like these come

14:10:38

from like for example, right? Let's say

14:10:41

we're going with the spouse objection,

14:10:43

right? And at this point, we're in the

14:10:45

transformative level. So, we're asking

14:10:47

them questions and we're digging into

14:10:49

concepts and we're asking why that is,

14:10:51

what's going on, what's actually going

14:10:52

on, and how is that affecting how you

14:10:54

show up on a day-to-day basis? And how

14:10:56

is that affecting how you act and all

14:10:57

this stuff? It's like,

14:11:00

okay, let me let me ask you this. Like,

14:11:02

would your wife be on board with you

14:11:04

doing something like this? Like, I'm

14:11:05

just kind of curious.

14:11:07

And so you could dig in and be like,

14:11:10

"Wow." So this really shows up. This it

14:11:13

really shows up in how you, you know,

14:11:15

show up to your family as well.

14:11:18

So you're I'm I'm assuming your wife

14:11:19

would be on board with this then.

14:11:23

I mean, obviously. Yeah. Especially if

14:11:24

she gets to spend more time with you and

14:11:26

stuff. Like you just slowly like you dig

14:11:29

more into these aspects, right? And at

14:11:31

the end of the call, if he says, "Oh, I

14:11:34

want to talk to my wife about it."

14:11:35

You're like,

14:11:37

"Didn't you imagine on the call that

14:11:39

like your wife would be on board with

14:11:40

this?"

14:11:42

And you can go deep into that objection,

14:11:44

right? You can handle the [ __ ] out of

14:11:45

the objection and make them like think

14:11:46

that they're not the the man of the

14:11:48

household and all the there's there's a

14:11:50

bag for objection handling, right? But

14:11:52

all you need to understand is that if

14:11:55

you have a good enough discovery

14:11:56

process, objections isn't going to be

14:11:58

your problem.

14:12:01

Okay? Because no one has objection

14:12:02

handling issues. Usually, it's just

14:12:05

they're not good enough at discovery.

14:12:07

And that's fine. You just need to do

14:12:09

more mock calls and take more calls in

14:12:11

general, right? Do more discoveries. And

14:12:13

the best way to handle objections is to

14:12:16

basically have a deeper and more

14:12:17

meaningful and overall better discovery

14:12:20

process, you know, cuz it's so much

14:12:22

easier to pre-handle objections than to

14:12:24

just like actually upfront handle them

14:12:26

at the end of the call. So much easier.

14:12:29

And the only way you do that is by

14:12:30

having a better discovery.

14:12:33

So, another crucial point is that before

14:12:36

you pitch, before you present your

14:12:38

offer, before you share your screen or

14:12:40

do any of this stuff or present your

14:12:42

price, like you have to get to level

14:12:43

three. It takes a lot of experience to

14:12:46

know when someone's ready to buy.

14:12:50

But you kind of just get this like

14:12:52

feeling that they're almost at this

14:12:54

point where they're ready to buy. But I

14:12:56

let me tell you something, like if

14:12:57

you're just asking service level

14:12:58

questions, they are not going to be

14:13:01

ready to buy.

14:13:02

Like you have to dig really deep into

14:13:05

this and you have to, you know, get

14:13:06

these deep pain points and cover all

14:13:10

these things and get it to an identity

14:13:12

level and even cover these objections.

14:13:13

And like once you do that, then you

14:13:17

pitch,

14:13:19

you know, after you know have that cost

14:13:20

of an action covered, then before you

14:13:23

know it, like you got another client.

14:13:26

You just got paid 4K, right? So before

14:13:29

you pitch, before you present your

14:13:31

offer, get to level three first. State

14:13:33

management.

14:13:35

So I believe this is one of the last

14:13:37

sections of the video. State management

14:13:39

is incredibly important. And I actually

14:13:41

didn't realize that many people struggle

14:13:42

with it because I've always been so good

14:13:44

at it. But in sales, your state is

14:13:48

simply the condition you're in. So this

14:13:50

consists of your mood, your body, your

14:13:52

thoughts, your posture, your emotions,

14:13:54

your mindset. Like if you're feeling

14:13:56

bummed out and you're feeling like rough

14:13:58

and angry and all this stuff like that's

14:13:59

your state, right? And

14:14:03

once again, it's basically how you are

14:14:05

in that specific moment. So if you are

14:14:07

taking the call in a negative state, you

14:14:09

will find yourself self-sabotaging,

14:14:11

underperforming. But in contrast, if you

14:14:13

have like a high energy or kind of in

14:14:15

like a flow state, you kind of just seem

14:14:17

to close every single person you talk

14:14:19

to. And what's interesting is that this

14:14:21

is all about state management. state

14:14:24

matters so much because like I said

14:14:26

earlier buying is 80 to 90% emotional

14:14:29

right it's not purely logical so what's

14:14:32

interesting is that neuroscience states

14:14:34

that mirror neurons in your brain

14:14:36

literally cause people to catch your

14:14:38

feelings people will quite literally

14:14:39

reflect how you feel on the call so if

14:14:42

you come into the call upbeat confident

14:14:44

and excited the prospect's brain

14:14:46

literally mirrors it like they will be

14:14:47

confident they will be excited they'll

14:14:49

be upbeat but

14:14:52

vice versa If you come to the call

14:14:54

depressed, sad, anxious, and worried,

14:14:57

like the the prospect will have the same

14:15:00

exact feelings and they they won't buy

14:15:02

from you, right? So, the art of state

14:15:05

management is all about handling your

14:15:07

emotions,

14:15:08

being a stoic, if you will. And if you

14:15:11

have negative selft talk before a call,

14:15:14

it will distract you, tank your call,

14:15:15

self-sabotage.

14:15:17

And uh this kind of like inner chatter

14:15:20

is what you know controls most of your

14:15:23

state most the time you know and it's

14:15:25

really important to have you know a good

14:15:27

levelheaded state just like in all areas

14:15:30

of life and having that emotional

14:15:32

baseline because let me let me tell you

14:15:34

something like

14:15:37

let's say you don't have an emotional

14:15:38

baseline right let's say you're always

14:15:40

all over the place and you're driving

14:15:43

right let's say you're driving to I

14:15:45

don't know a friend's house and you get

14:15:47

this bad driver in front of you that

14:15:49

almost, you know, almost rear ends you

14:15:51

and does all this stuff and swerves and

14:15:53

like pisses you off and they put their

14:15:55

middle finger up and now your state's

14:15:58

[ __ ] right? You're you're out of your

14:16:00

emotional baseline. You're angry. You're

14:16:03

upset

14:16:05

like and then that shows up how you show

14:16:08

up to the sales calls later that day and

14:16:10

how you book appointments and your

14:16:12

client success calls and like like

14:16:14

everything. literally everything. The

14:16:18

people that can't control their

14:16:19

emotional state,

14:16:21

the people that don't have a solid

14:16:23

emotional baseline

14:16:25

are much more likely to fail. Because

14:16:28

let me tell you, like, let's say that

14:16:29

happened to me. Let's say someone was

14:16:31

[ __ ] flipping me off in the car. I

14:16:33

would just like be like, "All right,

14:16:35

[laughter] move on." And I just wouldn't

14:16:37

even think about it. That's that's

14:16:39

literally the last thought I would ever

14:16:40

have. And for some people, it would piss

14:16:41

them off and make them angry and get

14:16:43

them in a bad state. It's like I didn't

14:16:45

realize that that's like a skill to be

14:16:48

honest, but it is. You have to learn to

14:16:50

be have like you have to learn to be at

14:16:52

an emotional baseline to not be

14:16:56

changed by certain things that happen to

14:16:57

you because like

14:17:00

I can tell you something that like that

14:17:01

[ __ ] does not matter. It doesn't matter.

14:17:04

It's the same thing with your setting

14:17:05

calls. It's like let's say you're doing

14:17:06

cold calling and you're doing like I

14:17:08

don't know two or 300 dials and your

14:17:11

fifth call you get you just get into

14:17:13

dialing. Your fifth call someone says

14:17:14

[ __ ] you. Never call me again. Go die.

14:17:18

For emotional babies and sensitive

14:17:20

people that can't control their

14:17:21

emotional baseline and state be like,

14:17:24

"Oh, I'm so upset. I can't do this

14:17:26

anymore. Oh, I have [ __ ] I can't take

14:17:29

any more calls. It hurt too much. Too

14:17:31

too painful." It's like, bro,

14:17:34

how the hell are you ever going to

14:17:36

succeed if you can't handle rejection

14:17:37

from a random person you don't even know

14:17:39

who they are?

14:17:41

Like, if your mom to you, if your mom

14:17:43

says go die, like I that's a fair reason

14:17:46

to be like fairly upset about yourself,

14:17:48

right? Because that has a lot of, you

14:17:50

know, emotional weight to it. It's your

14:17:51

mom. But if it's some random some random

14:17:54

roofing contractor that's on the other

14:17:56

[ __ ] side of the planet, like, what

14:17:58

are you doing getting upset about that?

14:18:02

Like what the [ __ ] are you doing? Like

14:18:05

why does that matter? Are you going to

14:18:07

meet do you know them? Are you going to

14:18:09

talk to them ever again in your entire

14:18:11

life? No. So why does it why are you

14:18:15

allowing them to take that much

14:18:17

emotional drain from you and like get

14:18:20

you into such a negative flow state?

14:18:23

I don't understand.

14:18:26

And your state, this kind of state that

14:18:28

you're in underpins your presence, your

14:18:30

intention, your identity, how you see

14:18:31

yourself on these calls, which are, you

14:18:33

know, obviously those are like the key

14:18:35

aspects of communication like we covered

14:18:36

earlier. And it will really just like

14:18:40

completely dictate how the calls go and

14:18:42

how effective the conversation is. So,

14:18:45

it's very very important to master this.

14:18:47

And if your mindset is off in the

14:18:48

distance, you will not able to be

14:18:51

present on the call ever really. You

14:18:53

know, if you're thinking about that guy

14:18:55

that, you know, [ __ ] flipped you off

14:18:58

in the road and you're on a sales call,

14:19:00

it's like you will never be able to be

14:19:01

present on the call. You won't be able

14:19:03

to ask the right questions. You won't

14:19:04

actually like progress the emotional

14:19:06

momentum. You won't you won't close them

14:19:09

because your mind's somewhere else. And

14:19:11

this is the power of managing your state

14:19:14

because this happens on sales calls,

14:19:16

setting calls, catchup calls,

14:19:17

everything. And without proper state

14:19:19

management, if you have one bad sales

14:19:21

call, then chances are every single call

14:19:24

the rest of that day will be iffy.

14:19:27

And that is not something you can

14:19:29

afford. Because let me tell you, the key

14:19:31

to having a consistent close rate isn't

14:19:33

about having a consistent script and

14:19:35

using a similar process. It's about

14:19:37

being consistent within your state and

14:19:40

allowing yourself to show up with 100%

14:19:43

presence and being, you know, having all

14:19:45

and showing up with all of your effort

14:19:47

into every single call you take.

14:19:50

I will cover some tactics to kind of

14:19:52

help manage that state. But you got to

14:19:54

understand that that like

14:19:56

there's a lot of thoughts and habits

14:19:58

that you have that are pretty much state

14:20:00

killers. And there's a lot of different

14:20:02

ways, you know, to do this. But like

14:20:04

honestly just you need to become good at

14:20:06

killing thoughts. Like if you have a bad

14:20:08

thought that doesn't you know serve you

14:20:09

just kill it. Be like okay I did not

14:20:11

have that thought that didn't even

14:20:12

exist. You need to learn to be good at

14:20:14

that. But anyways saying I really need

14:20:17

the sale or what if they say no or

14:20:19

saying gh this prospect sucks like this

14:20:23

critical selft talk saying I suck or

14:20:25

they're better than me or when you're

14:20:27

overthinking like oh what if they say no

14:20:29

or this won't even this won't even work

14:20:31

even if I do sign them. It's like or

14:20:34

feeling unprepared and saying, "Oh, I

14:20:35

really hope I remember everything on

14:20:37

this call and or just like physically

14:20:40

neglecting your own needs by not eating,

14:20:42

not sleeping, having too much caffeine."

14:20:44

All of which just builds anxiety, [ __ ]

14:20:46

up your state. Like as humans, we do

14:20:50

have a built-in negativity bias, right?

14:20:51

So like every single positive thought we

14:20:53

have, our brain seems to throw out about

14:20:56

three negatives. What's incredibly

14:20:58

interesting about this is that like it's

14:21:00

all designed to keep us in survival

14:21:02

mode, right? So, you'll get these worst

14:21:05

case scenario thoughts, right? They'll

14:21:06

flood into your system and that'll give

14:21:09

you cortisol and adrenaline triggering

14:21:12

this like fightor-flight response and

14:21:14

the result is, you know, you have like a

14:21:15

faster heartbeat, shaky hands, a racing

14:21:17

mind, you know, because you're thinking

14:21:19

of the worst case scenarios all the time

14:21:21

because every time you have a positive

14:21:22

thought, you have about three negatives

14:21:24

and all of this stuff, right? these

14:21:26

these these negative thoughts that are

14:21:27

just like these worst case scenarios

14:21:29

that are flooding into your system and

14:21:31

giving you this adrenaline and

14:21:32

triggering triggering this response like

14:21:35

and giving you a faster you know faster

14:21:36

heart and all this stuff. It's like

14:21:39

destroying your ability to sell. And

14:21:42

it's very interesting biologically why

14:21:44

this happens. And the reason is because

14:21:46

humans are built to survive. We are

14:21:48

built to be in survival mode, right?

14:21:50

We're not built to thrive and expand and

14:21:53

be creative and do all these things and

14:21:55

succeed. We are built to survive,

14:21:59

right? That's why that's what we are

14:22:01

built to do. And so it makes sense that

14:22:03

this is a thing because if you're in the

14:22:05

[ __ ] African jungle and it's like I

14:22:07

don't know, however many however many

14:22:09

years BC and you need to survive. So you

14:22:13

get you get meat from like one animal

14:22:15

and you survive and you're like, "Oh,

14:22:16

this meat's delicious. I'm glad I got

14:22:17

this meat. I need to cook it now." And

14:22:20

then you get four more negative

14:22:21

thoughts. It's like,

14:22:23

but I could die any moment. There's

14:22:25

there there could be a killer stalking

14:22:26

me right now. There's there's more

14:22:27

animals I need to kill before they kill

14:22:29

me. It's like you get all these negative

14:22:31

worst case scenario thoughts that sound

14:22:33

crazy to you right now because we're in

14:22:35

the 21st century. But like, if you think

14:22:37

about that for a second, that makes

14:22:39

sense biologically to have these

14:22:41

negativity bias where we think of the

14:22:44

worst case scenarios because we're

14:22:45

geared to survive. We are not geared to

14:22:49

thrive.

14:22:50

That's not how we're built. If humans

14:22:52

didn't have this, bro, everyone would

14:22:55

probably be rich and like rich famous

14:22:57

millionaires. But the problem is that

14:22:59

like if everyone was like that, then

14:23:01

there would be no value in it, right?

14:23:03

But you, this all comes from really

14:23:05

mastering your state. So you need to

14:23:08

actively interrupt these flaw patterns

14:23:10

and be better than that. You need to

14:23:11

control your emotional state and control

14:23:14

that emotional baseline. And to do so,

14:23:17

it will honestly take pretty much more

14:23:18

reps than anything else. Like that'll be

14:23:20

the biggest needle moving thing for you

14:23:22

is just taking more calls, doing more

14:23:24

practice, booking more meetings, and

14:23:26

practicing being in that state. However,

14:23:28

I do have some helpful, you know, action

14:23:30

items that you can kind of utilize. So,

14:23:33

right now, literally while watching this

14:23:35

video, I don't know if you need to pause

14:23:36

it or whatever, or if you have a paper

14:23:37

near you, but go grab a piece of paper

14:23:40

and go ahead and draw a line down the

14:23:42

middle to create two columns.

14:23:46

Once that's done, once you got two

14:23:47

columns in the paper, in the left

14:23:49

column, write down the reasons why you

14:23:51

lose sales and lose bookings. And if you

14:23:53

haven't done like any, you know, too

14:23:55

much sales yet or too much, you should

14:23:56

have already at this point. Like, um, I

14:23:58

don't think I'm really accepting too

14:24:00

many like fresh beginners into this

14:24:02

program. But the chance that I am, then,

14:24:04

you know, I guess write down the traits

14:24:07

of people that you think would lose, you

14:24:09

know, sales and, you know, lose bookings

14:24:11

and all that stuff. those the traits of

14:24:13

those people. And in the right column,

14:24:14

write things or words that bring you or

14:24:17

remind you of being in that successful

14:24:19

state where things just kind of seem to

14:24:21

flow where you got the result or even

14:24:23

just like the qualities of people that

14:24:24

operate at higher frequencies than you,

14:24:27

right? If you write those qualities down

14:24:29

on the right side,

14:24:31

then here's what you need to do. Once

14:24:33

you have a list of, you know, 20 to 30

14:24:35

words, and I would recommend just

14:24:37

pausing this, doing this now, writing

14:24:38

all these words down, go through those

14:24:40

words and find three words that stand

14:24:42

out to you. And I'm assuming you guys

14:24:45

haven't seen the show called Severance,

14:24:47

but there's a show where basically like

14:24:49

these workers are

14:24:52

there's actually a chip in their brain,

14:24:53

so they actually can't remember what

14:24:54

goes on at work. But what they do is

14:24:57

they, you know, use this computer and

14:24:59

they choose these numbers that basically

14:25:02

feel something. They have a feeling. So

14:25:04

they're on this little computer screen

14:25:06

and they, you know, choose these numbers

14:25:08

that have this feeling to them. And they

14:25:12

do that and that's their whole job. And

14:25:15

so go through this list of paper like go

14:25:17

through these like these words and just

14:25:19

there's going to be like three or four

14:25:20

words, maybe two or three words that

14:25:21

just stand out to you that just that

14:25:23

make you feel some type of way. And you

14:25:26

need to find those words and then write

14:25:28

them down. And these will be your three

14:25:31

anchor words. These will be the words

14:25:33

for you to set your state

14:25:36

for success. So like and maintain that

14:25:38

state as well. So what's great is that

14:25:40

you can write these words on a piece of

14:25:41

paper. And honestly, I would recommend

14:25:43

putting it out on your wall. So like

14:25:45

taping down these words to the wall. But

14:25:47

um

14:25:49

an example of these words could be like

14:25:51

grounded, curious, and challenging,

14:25:54

right? And you should either print these

14:25:56

three words out, hang them up on the

14:25:57

wall right across or above your computer

14:25:59

so you can see them every day or set

14:26:02

them as your background.

14:26:05

And what's great about these words is

14:26:06

that like before and after every single

14:26:10

sales call or every single co like um

14:26:12

maybe not cold call, but like maybe like

14:26:14

a warm setting call or something, you

14:26:16

will take three deep breaths and then

14:26:18

say these three anchor words. So, let's

14:26:20

say you have a sales call like right now

14:26:22

it's I don't know let's say it's 2:55,

14:26:26

right? You're getting into the process.

14:26:27

You're about to take a sales call at 3.

14:26:30

And before the sales call, what you want

14:26:31

to do is take three deep breaths. Feel

14:26:33

like,

14:26:46

grounded,

14:26:48

curious, challenging, and you just want

14:26:51

to stay grounded by saying those three

14:26:54

words, thinking about those words,

14:26:57

meaning those words. And if you do this,

14:27:00

it will help you get into the state you

14:27:02

need to be. You know, by taking those

14:27:05

deep breaths, it'll just kind of clear

14:27:06

your mind and prepare you. Because like

14:27:09

if you do this

14:27:11

for every call after every sales call,

14:27:14

let's say you have a bad sales call and

14:27:15

you get off the call and you're like

14:27:18

you deep, you know, three deep breaths

14:27:20

and you're like grounded, curious,

14:27:23

challenging and then you just feel like

14:27:26

it just doesn't seem as bad. You're

14:27:28

like, I had another I had a bad sales

14:27:29

call, but I need to stay grounded,

14:27:31

curious, and keep challenging. And you

14:27:34

do that for every single call,

14:27:37

it will slowly reinforce your state and

14:27:39

your identity and create like a habit of

14:27:41

being those traits.

14:27:43

So, it's very very overpowered and over

14:27:46

enough calls like it'll really seep into

14:27:48

your identity because like eventually

14:27:49

it'll become habit, it'll eventually

14:27:51

become instinct and then it'll be a

14:27:52

basically just be a part of you. you'll

14:27:54

start to be the type of person that's

14:27:56

grounded or be the type of person that's

14:27:57

curious and like that's how you'll see

14:27:59

yourself and that's how you'll start to

14:28:00

close more deals. So, this is a good tip

14:28:03

to help manage your state on these

14:28:04

calls. Another thing you can do is in

14:28:07

the morning just when you wake up tell

14:28:09

yourself today is going to be a good

14:28:11

day, right? Just tell yourself that in

14:28:13

the morning anchor your state in the

14:28:15

morning be calm, collected, just tell

14:28:17

yourself it's going to be a good day.

14:28:18

And I would also recommend listing out

14:28:19

what you're grateful for. So, I have a

14:28:21

journal for this that I like to use. um

14:28:23

was actually a journal from uh one of my

14:28:25

girlfriends in the past that got it from

14:28:27

Italy. Um it's beautiful journal and I

14:28:29

basically write down what I'm grateful

14:28:30

in uh for in it. Um I do that pretty

14:28:33

often.

14:28:35

But if you want to focus mainly on your

14:28:37

state for sales performance in general,

14:28:39

what you want to do is one, you can

14:28:42

watch a good sales call that you've had

14:28:43

in the morning to kind of set you in the

14:28:45

right mood and state because you're

14:28:46

going to have a day of calls, right? So

14:28:48

it'll kind of like get you in anchor

14:28:51

your state in the you know get you in

14:28:52

the mood for all these calls because

14:28:53

like if you watch one good call from you

14:28:56

and you're not like oh this is a

14:28:57

terrible call then you'll actually be

14:29:00

quite proud of yourself and be like wow

14:29:01

this is great and

14:29:04

the rest of the day it'll be much much

14:29:06

better right in addition to the the

14:29:08

three words and the deep breaths but and

14:29:11

also before bed watch a bad sales call

14:29:15

before bed okay because like you can get

14:29:17

feedback and like learn about what you

14:29:19

did wrong. But that's after you've taken

14:29:21

all the calls for the day. Because

14:29:22

what's interesting about being an agency

14:29:24

owner is that you have to take so many

14:29:26

calls every day in the beginning when

14:29:28

you're going from like zero to 20K a

14:29:29

month. And it's very important that you

14:29:32

can manage your state throughout the

14:29:33

whole day of calls. And the best way to

14:29:35

do that is by setting yourself in the

14:29:36

beginning in the morning just being like

14:29:38

here's a great call. Let's watch it.

14:29:40

Let's see how it was, how it felt to be

14:29:42

there, how it felt to, you know, operate

14:29:44

at that higher frequency. And then

14:29:46

toward towards the end of the day, like

14:29:47

you watch a bad call because that's what

14:29:49

you actually learn, right? That's what

14:29:50

we're actually learning. Tackling the

14:29:52

painful task of watching a bad call, but

14:29:55

that's where we learn the most.

14:29:57

But every single call, you will

14:29:59

reinforce these words and they will

14:30:01

eventually become instinct and they will

14:30:03

seep into your identity. So just please

14:30:06

remember that state management is a

14:30:07

skill and you will improve at it. But if

14:30:10

you can't even manage your state about

14:30:11

like simple things in life that happen

14:30:13

to you, then you're probably not you

14:30:14

you're probably you're probably pretty

14:30:16

[ __ ] So you have a lot of work to do

14:30:19

because like if you're a victim to your

14:30:22

state,

14:30:23

you know, things will just get to you

14:30:24

and you will never be able to succeed.

14:30:26

So you cannot be a victim to your state.

14:30:28

You have to control your reality. It's

14:30:30

the same thing with, you know, the

14:30:31

bending reality and the mindset module.

14:30:34

It's like you will never change your

14:30:37

reality if you're a victim to it. If you

14:30:39

think that everything is happening and

14:30:40

you can't control it, it's like if

14:30:42

you're a victim to your reality, your

14:30:44

reality won't change. It's the same

14:30:45

thing with your state. If you're a

14:30:46

victim to your state won't change. Like

14:30:48

you control this and you have to control

14:30:50

it otherwise you're not going to perform

14:30:52

very well. Just having that emotional

14:30:54

baseline is everything. The people that

14:30:57

operate at just like a better frequency

14:30:59

that are just like usually more

14:31:00

successful always simple they they

14:31:03

always seem to have very very good state

14:31:05

management. nothing affects them other

14:31:08

than things that actually truly have

14:31:09

meaning. Right? That's a trait of, you

14:31:11

know, super successful people that I've

14:31:13

found and I've seen that among my

14:31:14

friends as well. Identity based selling.

14:31:18

So, who you are off the call is who you

14:31:20

are on the call. Let me repeat that. Who

14:31:23

you are off the call is who you are on

14:31:25

the call. If you want to be better at

14:31:27

sales, you have to be better off the

14:31:28

call.

14:31:30

your identity seeps into your sales

14:31:31

calls, you know, because whatever you

14:31:33

think, whatever you believe, it really

14:31:34

will influence all of your results.

14:31:37

Similar to the mindset module, you must

14:31:39

quite literally take some time define

14:31:41

who it's going to take to actually hit

14:31:43

your goal and then become that person.

14:31:45

It's the same thing with sales.

14:31:48

And you have to change your identity

14:31:49

because like

14:31:52

if you can consistently like act in a

14:31:55

way right consistently have the thoughts

14:31:57

and consistently build these habits that

14:32:00

eventually it will become instinct right

14:32:01

over like you know 60 to 90 days and

14:32:04

then that will seep into your identity

14:32:05

and eventually you'll be good at sales

14:32:07

because right now you might not see

14:32:09

yourself as like the best sales rep

14:32:11

right because you don't have like that

14:32:12

much experience. Um, but first of all,

14:32:15

focusing on your current ability is, you

14:32:16

know, flawed and we'll I'll explain that

14:32:18

soon. But the thing is is that like be

14:32:21

very careful about who you think you and

14:32:23

who you see yourself as, you know, but

14:32:27

in short, just have the intention at

14:32:28

becoming the best. And over enough time,

14:32:31

over enough action and enough like calls

14:32:33

taken, you will genuinely think that you

14:32:36

are the best. And that only comes from

14:32:38

building habits, you know, doing things

14:32:40

repeatedly for 30 days straight and then

14:32:43

60 to 90 days for the instinct and then

14:32:45

eventually it seeps into your identity

14:32:47

and then you see yourself as the type

14:32:48

that's very very good at sales and

14:32:50

that's crushing it and doing all this

14:32:51

and that. But every time that you have a

14:32:54

thought that doesn't serve you, kill it.

14:32:55

Like it's the same thing in the mindset

14:32:57

module. If you have like a broke

14:33:00

thought, you know, or a low frequency

14:33:01

thought and you're thinking about like

14:33:03

doing this something that you know

14:33:04

that's not in congruence to your goal

14:33:06

and that doesn't serve you, you need to

14:33:08

learn how to kill that thought,

14:33:11

kill that idea.

14:33:13

You know, it's so because we can't

14:33:15

always control our thoughts, right?

14:33:17

Because our thoughts create our beliefs,

14:33:18

our beliefs create our reality, um, etc.

14:33:22

And we'll get thoughts and they'll be

14:33:25

like, I should have closed this. I'm not

14:33:27

very good at sales. Like that thought,

14:33:29

it doesn't serve you. So kill it.

14:33:32

Like that should rem be removed from

14:33:33

your brain instantly. And you need to be

14:33:37

good and you know learn to just remove

14:33:40

thoughts that aren't good for you,

14:33:42

you know? And I've been doing this very

14:33:44

recently with like drinking for example.

14:33:47

Like for example, I was walking home on

14:33:48

a Friday night after a workout at like

14:33:51

11 p.m. and I was like, "Oh wow, I kind

14:33:53

of want to go out and drink and you

14:33:55

know, hang out with some friends."

14:33:56

Instantly, I killed that thought. That

14:33:59

wasn't even a thought that existed in my

14:34:01

head after that moment because it

14:34:03

doesn't serve me.

14:34:06

So, something that's really, really

14:34:08

powerful is that sales isn't really

14:34:11

something you do. It's kind of who you

14:34:14

become. And sales really takes a lot of

14:34:17

training. It takes a lot of effort and,

14:34:19

you know, repetition to get good at. But

14:34:22

it's not something that you just kind of

14:34:24

do. It's it's it's truly who you become.

14:34:25

You need to become the type of person

14:34:28

that you know crushes it in sales.

14:34:31

So I want you guys to remember this.

14:34:34

Never focus on your ability. It doesn't

14:34:37

matter whatsoever how good you are at

14:34:40

sales right now. I don't care if you

14:34:42

have a ton of experience. I don't care

14:34:43

about any of it. It doesn't matter.

14:34:47

Okay? Because if you only focus on your

14:34:50

current ability, it will always entrap

14:34:53

you.

14:34:54

Like if you co constantly focus on your

14:34:57

current sales ability, whether it's

14:34:58

really good or really bad, you will

14:35:00

never be able to grow from that. Because

14:35:02

if you already think that you're the

14:35:03

best there is at sales, you won't be

14:35:05

able to grow from that. If you already

14:35:07

think that you're the worst at sales,

14:35:09

you won't be able to grow. You'll always

14:35:11

be insecure. You'll always feel like

14:35:12

[ __ ] You'll ever you'll always never be

14:35:14

confident. It's like

14:35:17

you won't you won't succeed.

14:35:19

So never focus on your current ability

14:35:22

in sales. Okay? Instead,

14:35:26

focus on intention. Focus on

14:35:30

intention, you guys. Intention will give

14:35:32

you forward momentum. It'll like it's

14:35:35

it's it's what you intend to do. It's

14:35:36

what who you intend to be. You know,

14:35:39

like if you focus on your current

14:35:40

ability in sales, like it'll sound like

14:35:42

in your head, you'll be like, "I've

14:35:44

never closed a deal before. It's not my

14:35:45

ability to close." That's what you'll,

14:35:47

you know, think and that's what you will

14:35:49

feel as in that's feel that's your

14:35:51

ability, right? But it's like obviously

14:35:53

if you're focusing on that then you're

14:35:56

never you're not going to close anyone

14:35:57

you know anytime soon because you think

14:35:59

you're bad at sales. It's going to

14:36:00

affect how you show up, your present,

14:36:02

your intention, your like literally

14:36:04

everything. But if you focus on

14:36:06

intention, it sounds like I want to be

14:36:08

this person that is great at sales and I

14:36:10

intend to step into that higher version

14:36:12

of myself. And if you constantly have

14:36:14

that intention,

14:36:17

then like it's infinite. You can always

14:36:20

improve. you always will take the action

14:36:21

to figure out how to grow because you

14:36:24

intend on becoming just better,

14:36:27

right? You're not focusing on your

14:36:29

current ability. Ability traps you.

14:36:31

Intention is infinite. And when you

14:36:34

actually show up fully to these calls,

14:36:35

you're confident in yourself. You're

14:36:36

aligned. You're certain. You're

14:36:38

emotionally present. You're active.

14:36:39

You're looking for the truth. You're

14:36:40

being truthful.

14:36:42

You're no longer just like selling.

14:36:45

You're leading and facilitating a change

14:36:47

in their life through a transformation

14:36:49

by letting them see the version of

14:36:51

themselves that they need to in order to

14:36:53

hit the goal that they want. And so a

14:36:55

good salesman sells a product. A great

14:36:57

salesman sells a future or a

14:36:59

transformation. People don't buy

14:37:01

products, they buy feelings, status,

14:37:04

identity, and results.

14:37:06

So I hope you guys enjoyed that. Now

14:37:08

we're going to go into the road map of

14:37:09

just like kind of how this module is

14:37:11

going to go from now on. By now in the

14:37:13

process you have a solid fundamental

14:37:15

understanding of sales, right? You

14:37:17

understand a little bit about it and in

14:37:18

the next few videos we will cover

14:37:20

setting in the next one. How to take

14:37:22

calls, operations, everything else that

14:37:24

you need to close at a high percentage

14:37:26

and then also eventually build teams to

14:37:28

remove yourself from the process. But if

14:37:30

you feel a little bit lost, don't worry.

14:37:32

It's completely normal. Just know that

14:37:34

everything will make sense in the coming

14:37:36

videos. The expectation though for

14:37:39

everyone in this program is to watch

14:37:40

this video alongside every other video

14:37:42

in the sales module multiple times so

14:37:45

you can truly internalize all this

14:37:47

information that I'm telling you and

14:37:48

also more importantly apply it through

14:37:50

actual reps and execution because keep

14:37:54

in mind that you cannot become a great

14:37:56

sales rep overnight. You just can't. You

14:37:58

can't just watch this module and

14:37:59

instantly be good at sales. The best

14:38:01

sales reps have taken hundreds or even

14:38:04

thousands of meetings and have used

14:38:06

coaching and materials to constantly

14:38:08

grow because they intended on becoming

14:38:10

the best and not focused on their

14:38:12

current ability. Right? So you won't

14:38:15

simply just again watch this module and

14:38:16

close at 30%. It's just it won't happen.

14:38:19

But it will take reps. That's okay.

14:38:22

So if you think that you aren't great at

14:38:24

sales or you aren't capable of closing

14:38:26

huge deals, I want you to first of all

14:38:28

stop focusing on your current ability

14:38:29

and focus on intention then second of

14:38:32

all take 30 sales calls, watch this

14:38:34

module two to three times throughout

14:38:36

that time and come back and I guarantee

14:38:38

you won't have that thought even in your

14:38:40

brain.

14:38:42

At the end of the day, I can give you

14:38:44

all the sales training in the world. I

14:38:46

can give you all the modules, all the

14:38:47

best information, all the best coaching.

14:38:50

But it is your job to constantly do

14:38:53

repetitions and to do, you know,

14:38:55

relentless effort and execution because

14:38:58

that is what will truly separate you

14:39:00

from all of the unsuccessful people in

14:39:02

the space.

14:39:04

But once again, sales is, you know, one

14:39:06

of those skills that come comes from

14:39:08

experience,

14:39:09

repetition, coaching as well. Like these

14:39:12

videos will help a lot, right? But they

14:39:14

won't be what takes you from a beginner

14:39:17

to an expert. Hundreds of reps,

14:39:18

relentless effort, constant grind,

14:39:20

constant hunger. That is what will make

14:39:23

you great at sales. The most inspiring

14:39:25

person is the one overcoming the fear of

14:39:27

doing something, not the person who is

14:39:29

excellent at it. So, I'm going to leave

14:39:31

you guys with a crazy action item. This

14:39:33

will really, really test your commitment

14:39:35

to not only this program, but also to

14:39:36

your own growth. So, I just want to keep

14:39:38

that in mind. Um, and it's the second

14:39:40

one. But the first one is complete five

14:39:43

MC calls. So, with M calls, it's like

14:39:48

basically uh a practice call with

14:39:50

someone else in the program. So, I went

14:39:52

ahead and included a resource in the

14:39:53

description of this video, so you can go

14:39:54

ahead and check it out. And basically,

14:39:56

it'll explain to you how to conduct

14:39:58

these MC calls with people. But what you

14:40:00

want to do is find someone that's better

14:40:01

than you, take a M call with them, and

14:40:03

have them explain to you like a little

14:40:05

bit more about the discovery process and

14:40:07

how it should go. um and you know

14:40:10

actually just see what it looks like

14:40:11

because right now you have no knowledge

14:40:13

on you know the framework and you don't

14:40:15

even know how these calls should look

14:40:16

and how you know and that's fine right

14:40:18

but you understand some fundamentals of

14:40:20

why people buy you understand like how

14:40:22

you need to have a good intention and

14:40:24

you you understand all these things

14:40:25

about neuroscience about its emotion

14:40:27

which is great so what I want you to do

14:40:29

is find someone that's better than you

14:40:30

in sales and complete five mock calls so

14:40:33

book five spots in the calendar ideally

14:40:35

five different people and just basically

14:40:39

complete these five mock calls and learn

14:40:41

everything you can from these guys

14:40:42

because obviously they're going to be

14:40:43

ahead. They're going to be further ahead

14:40:44

than you. Don't just do this with

14:40:46

someone that's, you know, as a beginner

14:40:48

as you. Just do someone that has a, you

14:40:50

know, you're at your skill level or

14:40:51

better ideally. But, uh, yeah, complete

14:40:54

five mock calls. You must do that. Um,

14:40:56

and then the second thing is buy the

14:40:58

book called Neuroselling by Jeff

14:41:00

Bloomfield. So, this is a great great

14:41:02

book that has a really like a ton of

14:41:05

insanely good information about, you

14:41:07

know, neuroscience and selling in

14:41:08

general. And I went ahead and included

14:41:10

the link to Amazon and I guess the US

14:41:13

one in the description, although I'm not

14:41:14

even in the US right now. Um, but go

14:41:16

ahead if you are truly committed to

14:41:19

becoming a great sales rep that I can't

14:41:21

recommend this book more. You must and

14:41:24

you know there's a difference between

14:41:26

reading a book just to read it and just

14:41:27

to gloss over it and also just like

14:41:29

internalizing it and taking notes on

14:41:31

everything. Treat it like it's one of

14:41:33

these videos in the program. Take notes

14:41:34

on it. Write sticky notes. Write

14:41:36

summaries. Just do everything you can to

14:41:39

learn because I'm telling you guys, if

14:41:41

you can become a killer at sales, then

14:41:44

you can quite literally like half the

14:41:46

amount of time it takes to get, you

14:41:47

know, to where you want to go. So, I

14:41:50

hope you guys can understand that. But I

14:41:52

hope you enjoyed this video. More

14:41:53

importantly, next one is about setting.

14:41:55

So, I'll see you there. Um, have a good

14:41:57

rest of your day and thanks for

14:41:58

watching. Hey everyone, it's Owen

14:41:59

Rensland and welcome to setting mastery.

14:42:02

So, this video is going to go over

14:42:05

setting in its entirety. We're going to

14:42:06

go over how to set, why setting, what's

14:42:08

important about setting, well, how to

14:42:10

actually like, you know, handle these

14:42:12

conversations in a better way and get

14:42:15

the result that you're actually looking

14:42:16

for, right? Because setting is very,

14:42:19

very important. Setting is the art and

14:42:20

act of booking appointments, right?

14:42:22

That's another way to put it. And the

14:42:24

people that can set and the people that

14:42:27

can't set it is a very very large

14:42:30

indicator as to why someone can't

14:42:32

succeed and they can't set. Right? So

14:42:35

where someone learns fundamentals with

14:42:38

setting depends on you know their

14:42:40

experiences in the past and everything

14:42:42

like that. But a lot of these like

14:42:44

theories, fundamentals, philosophies,

14:42:46

and kind of just methods in general are,

14:42:49

you know, there's not too many of them.

14:42:50

It's just about like how well you can

14:42:53

recognize them and like when to use

14:42:56

which one and just kind of like it

14:42:58

really just comes more from experience.

14:43:00

And that's the reason why this video is

14:43:02

designed to be watched more than five

14:43:03

times, right? You should be at least

14:43:06

watching this video three to five times

14:43:08

coupled with, you know, insane

14:43:09

execution, solid practice, good effort

14:43:13

because if you can do that, you will be

14:43:15

so much better at setting appointments

14:43:18

and this will speedrun the whole

14:43:19

progress of your agency because setting

14:43:21

is very very important you guys. This is

14:43:23

like extremely important. It affects

14:43:26

quite literally everything that you do

14:43:28

in the business, especially in the

14:43:30

beginning, right? And you know, I spent

14:43:33

like six to 12 months doing door-to-d

14:43:35

dooror sales before I even got into like

14:43:37

online business. And those skills of

14:43:40

being able to just like mirror people

14:43:42

and like frame things in a way that

14:43:43

leads towards a sale and like, you know,

14:43:46

acting confident and just having a good

14:43:48

tone so they don't, you know, actually

14:43:50

like physically slam their door on me,

14:43:52

right? Like those are the things that I

14:43:55

developed during that time. And

14:43:57

oftentimes I wondered because I had a

14:43:59

friend that had no prior experience and

14:44:01

just got into booking appointments and

14:44:02

you know cold calling and doing all this

14:44:04

stuff and I was able to book like a ton

14:44:08

of appointments and do super super well.

14:44:09

My show rate was like 80 or 90%. Yet my

14:44:12

friend would have a hard time even

14:44:15

booking one a day and then if he did get

14:44:18

one it wouldn't even show, right? So

14:44:19

it's like I asked myself like what could

14:44:22

be the difference?

14:44:25

And honestly, if I were to answer that

14:44:27

question today, the difference is how

14:44:29

much time he spent versus me actually

14:44:33

like selling. You just need to sell

14:44:36

more. You know, you need to be

14:44:38

uncomfortable more. You need to talk to

14:44:40

more prospects. You need to practice and

14:44:41

execute more. And that really is the

14:44:44

difference between someone that's

14:44:46

terrible and someone that's an A player,

14:44:47

right? So, I hope that I can really

14:44:50

instill that in you and just make sure

14:44:52

that you can watch this video three to

14:44:54

five times alongside practice and

14:44:56

execution because the more you practice,

14:45:00

the more you actually execute on the

14:45:01

stuff that's in this video and the more

14:45:03

you actually watch this video in the

14:45:04

first place, the better you'll become at

14:45:06

setting and inevitably you'll be able

14:45:09

to, you know, train your team better,

14:45:10

ramp up setters in a more efficient way,

14:45:13

create that and uh basically succeed

14:45:16

more just in general, right? Okay, this

14:45:17

will also help on your sales calls.

14:45:19

Everything will be good from this,

14:45:21

right? So, let's jump in. Here's what

14:45:23

we're going to cover. Mindset/ identity,

14:45:25

who you are on the call. Communication,

14:45:28

how you interact on the call.

14:45:29

Conversation, what you actually do on

14:45:31

the call. Objection handling. And

14:45:33

finally, effortless execution.

14:45:36

Thankfully, setting calls are, you know,

14:45:38

they're pretty simple. They're not crazy

14:45:40

long. They're not crazy complicated.

14:45:43

There's no cameras involved. It's

14:45:45

usually, you know, there's only a few

14:45:47

different sources. There's only a few

14:45:48

usually different types of people that

14:45:49

you'll run into, especially, you know,

14:45:50

building an agency. And it's it's not

14:45:54

that complicated. So, I want to make

14:45:56

sure you guys understand that like,

14:45:59

you know, the bag does go much deeper,

14:46:01

right? This gets way more complicated.

14:46:03

It gets way more harder for, you know,

14:46:05

higher level setting. But if you just

14:46:07

want to hit like a measly 20k a month,

14:46:09

10k a month, like with a, you know, 70

14:46:12

to 90% show rate with, you know, a five%

14:46:15

ABR, like if you want to do these

14:46:17

things, then this should be enough. And

14:46:21

I'm not just saying watching this video

14:46:22

once. This watching this video once

14:46:24

won't give you those results. But

14:46:25

watching this video three to five times

14:46:27

alongside, you know, ruthless execution

14:46:30

and practice iteration,

14:46:32

it will. Right?

14:46:34

Keep in mind that almost everything that

14:46:37

you guys learned in the last video or

14:46:39

sales fundamentals largely applies to

14:46:41

setting as well. If the material of the

14:46:44

last video has become foggy to you in

14:46:45

any way, shape or form, please just go

14:46:47

back and rewatch it. Okay? It's not

14:46:50

worth it to just like risk being foggy

14:46:52

and not really knowing, oh wait, is that

14:46:54

how I should do it or is what what are

14:46:56

the four types of communication? Like

14:46:58

you should know this stuff, right? And

14:47:00

that's the point of these videos. It's

14:47:01

not so you can watch them once and

14:47:03

maybe, you know, make some changes. It's

14:47:05

so you can watch them multiple times and

14:47:07

really internalize the information. So

14:47:10

if the material has become foggy in any

14:47:12

way, just go back and rewatch it. Okay?

14:47:16

You have 24 hours in a day. The videos

14:47:18

are only, you know, an hour to three

14:47:19

hours long each and it's really really

14:47:23

it it's really really impactful. It

14:47:25

really helps. So

14:47:27

this sales module is incredibly

14:47:29

powerful, right? And I expect you to

14:47:31

watch it multiple times. Once again, I'm

14:47:33

going to say this again, in addition to

14:47:35

constant practice in order for you to

14:47:37

internalize it because just learning is

14:47:40

not enough. You know, you can learn

14:47:42

pretty much as much as you want, but the

14:47:43

problem is that people are afraid to

14:47:45

execute. People don't execute as

14:47:46

frequently as they should. And it shows

14:47:50

in their lack of ability.

14:47:53

And you might be saying, Owen, I'm not a

14:47:54

setter. I want to be a business owner or

14:47:56

I am a business owner. Great. Cool. But

14:48:01

setting is one of the most important

14:48:03

skills to have as an agency owner and

14:48:05

ultimately a business owner. And it will

14:48:07

strongly determine whether or not your

14:48:08

agency is able to succeed like in the

14:48:10

first place. It's it's very powerful.

14:48:13

It's very important as well. And you

14:48:14

can't just remove yourself like

14:48:17

and you might be asking yourself why

14:48:20

because in the beginning

14:48:22

setting is the lifeline of your entire

14:48:24

business, right? So, like

14:48:27

honestly,

14:48:29

you need to be able to set extremely

14:48:31

well. You need to be a [ __ ]

14:48:33

world-class setter. And that's so

14:48:35

important, right? It'll take time

14:48:38

getting over the accident or handling

14:48:40

accidents like or or just like becoming

14:48:42

better on like being on the call with

14:48:44

these prospects. Like it seems difficult

14:48:46

in the beginning, but like

14:48:49

it's very exponential and it's very easy

14:48:51

once you get the hang of it, right? And

14:48:52

once you can like you know get a

14:48:55

consistent booking rate you know get a

14:48:57

consistent show rate like it's pretty

14:49:00

easy to scale. So what is setting?

14:49:04

Setting is short for setting or booking

14:49:06

appointments. Whether we are an actual

14:49:08

SDR or setter for an agency owner or a

14:49:11

business owner in general. If you're in

14:49:14

the high ticket space like online,

14:49:16

chances are there's setters being

14:49:18

utilized, right? It's very crucial. And

14:49:20

SDR, by the way, means sales development

14:49:22

representative. So

14:49:26

you could think of a sales rep like a,

14:49:28

you know, sales representative and then

14:49:29

this was sales development

14:49:30

representative. So it's something that

14:49:32

like develops the sale, right? Gets it

14:49:33

to a point where they can get on a call.

14:49:36

Every majorly successful high ticket

14:49:38

offer you see online has SDRs or

14:49:40

setters, right? And whether you're

14:49:42

selling marketing to local businesses,

14:49:43

content management to creators, or

14:49:46

basically literally anything that costs,

14:49:48

you know, more than a few thousand

14:49:49

dollars online that requires sales

14:49:51

calls, there's very high chances that

14:49:56

setters are being utilized in a major

14:49:58

way.

14:50:00

You know, a lot of scaling issues, dude.

14:50:03

You you can take any [ __ ] online

14:50:05

consulting, coaching or you know agency

14:50:08

or any online business like that

14:50:09

whatsoever info and literally just

14:50:12

implement paid ads and setters and you

14:50:15

literally have like a cash printing

14:50:17

machine.

14:50:19

Unfortunately,

14:50:22

just doing paid ads is not enough. Like

14:50:24

you have to have setters. You have to be

14:50:26

good at setting. have to be comfortable

14:50:28

with setting frequently and

14:50:32

it will majorly impact everything you

14:50:33

do.

14:50:36

They're a crucial part of the process,

14:50:38

right? Because they are the preparatory

14:50:40

step towards the sales call. They're

14:50:41

right before the sales call. So like you

14:50:44

could honestly tell whether or not

14:50:46

someone's like even going to consider

14:50:48

buying based on that setting call,

14:50:49

right? It's got to be very very

14:50:50

important. It's the first touch point,

14:50:52

right? So, if you plan on signing plenty

14:50:54

of clients, which you should be if

14:50:55

you're in this program, you must learn

14:50:57

to be a world-class sutter. Luckily,

14:51:00

this video should be all you need to do

14:51:01

so given that you watch it five plus

14:51:03

times and more importantly, practice and

14:51:05

execute frequently. Not just frequently,

14:51:07

as often as you possibly can. A kind of

14:51:11

harsh truth that I don't think a lot of

14:51:12

people realize is that when you start an

14:51:16

agency,

14:51:18

90% of your job in the beginning is just

14:51:20

setting appointments. That's all it is.

14:51:23

Because if your business stops setting

14:51:25

appointments and your business isn't

14:51:27

growing organically, then like you will

14:51:29

you will die out naturally, right? And

14:51:31

here's um how to know whether or not

14:51:33

your business is growing organically.

14:51:34

Obviously, you probably know, but if

14:51:37

your churn rate, which is the percentage

14:51:39

of clients that leave you on a given

14:51:40

month, is higher than your referral

14:51:42

rate, which is the percentage of your

14:51:43

clients that refer you on a given month,

14:51:45

then your business is not growing

14:51:48

organically.

14:51:49

And what happens is that means your

14:51:52

product isn't good enough. Because a

14:51:54

healthy business,

14:51:57

for example, this business that I'm

14:51:58

running right now, my referral rate is

14:52:01

much higher than my turn rate.

14:52:05

And so my business is growing almost

14:52:06

without me. That's because the product's

14:52:09

good,

14:52:11

right? So that's why in the beginning

14:52:13

because when you don't have that much of

14:52:14

a product and you don't have it built

14:52:16

out that much, it's crucial that you

14:52:18

continuously set appointments,

14:52:21

you force it to grow because they're the

14:52:23

fuel of your business. So we must learn

14:52:25

to master the ability to set

14:52:27

appointments and do outreach

14:52:29

successfully.

14:52:30

So you're probably saying, "Okay, oh,

14:52:33

and I'm, you know, I'm probably just

14:52:34

going to outsource it, so it doesn't

14:52:36

really matter."

14:52:37

Wrong. You couldn't. In fact, you

14:52:39

couldn't be more wrong. Before you can

14:52:41

even consider removing yourself from the

14:52:43

process, you have to be good at it.

14:52:45

Okay? You

14:52:48

you can't I mean, you can hire A

14:52:50

players, right? You can hire people that

14:52:52

are very very good past your even past

14:52:54

your skill grade, and that's honestly

14:52:56

recommended eventually, but how do you

14:52:58

know to recognize an A player without

14:53:01

being one? How do you ramp up an A

14:53:03

player that isn't one, that needs to be

14:53:05

one? How do you like

14:53:08

you just have to be good at it before

14:53:10

you can out like even think about

14:53:12

outsourcing it? Well, you know, the

14:53:14

people that rush to outsource and don't,

14:53:15

you know, say, "Oh, I'm just going to

14:53:17

remove myself in the process." Those are

14:53:18

the people that usually fail because

14:53:20

the, you know, the typically the reason

14:53:21

why they're outsourcing is because they

14:53:22

don't want to do it. If you don't have

14:53:24

that mental resilience, then you're

14:53:25

probably not going to do too well,

14:53:27

right?

14:53:28

Why? Hiring setters SDRs is all about

14:53:32

culture and skill. Yeah. truly like to

14:53:35

build a successful team or even just

14:53:37

like one single appointment setter, you

14:53:39

have to know the ins and out of setting

14:53:41

so you can properly do so. They're going

14:53:42

to be asking questions. They're going to

14:53:43

be, you know, expecting training. You

14:53:46

know, there there's a lot to it, right?

14:53:50

And you need to be able to give them

14:53:51

feedback and tips on improvement. And

14:53:53

unfortunately, just watching this video

14:53:55

five times isn't enough, right? You need

14:53:57

to actually do it, you know, a lot.

14:54:01

So, if you thought that you could just

14:54:02

outsource your way to 30K a month, I

14:54:04

want you to reconsider and think again.

14:54:06

I don't think you can. Um,

14:54:10

you could get lucky and just hire a

14:54:12

really [ __ ] good sales rep that

14:54:14

closes at 60%. But

14:54:17

if you want a healthy agency, you build

14:54:20

it and scale it, right?

14:54:22

Just become a good setter first. Okay?

14:54:27

And so this video applies to pretty much

14:54:29

every version of setting, right?

14:54:30

Everything. Cold calling, cold SMS, cold

14:54:32

SMS calling, DM setting, paid ad

14:54:34

confirmation call, organic inbound, like

14:54:37

and there probably more will be more

14:54:38

methods in the program for setting. But

14:54:40

like for right now, like it applies to

14:54:43

all of this. It's just it's just setting

14:54:46

like the act of setting appointments,

14:54:48

right? It's it's it's super general. So

14:54:52

basically every outbound, every inbound

14:54:54

method, every almost paid method as

14:54:56

well, like everything that just includes

14:54:58

talking to a prospect and setting an

14:55:00

appointment or confirming an

14:55:01

appointment, right? This video applies

14:55:03

to that. So it's an understatement that

14:55:06

you need to learn to be the best

14:55:07

possible seller, right? If you want to

14:55:09

sign an abundance of clients, if you

14:55:10

want to be super successful, you have to

14:55:12

be very, very good at setting. What most

14:55:14

people do is try to avoid setting

14:55:15

appointments, try to avoid outreach

14:55:18

and just outsource it or remove themsel

14:55:20

or just try to immediately immediately

14:55:22

run paid ads. But becoming a great

14:55:24

setter is extremely important because

14:55:27

like if you're a bad setter, chances are

14:55:31

you're not going to be that great at,

14:55:32

you know, at closing. So

14:55:35

the most natural step to become the best

14:55:39

closer is to become a good setter first.

14:55:43

And so if you want to become the best

14:55:45

closer and sales rep, you must learn to

14:55:47

be the best setter first. So let's take

14:55:49

a second real quick, right? Let's just

14:55:51

consider and think about what setting

14:55:53

could affect, right? Setting could

14:55:55

affect your obviously your, you know,

14:55:58

pitch rate, your resonation rate, your

14:56:00

booking rate, your show rate, your close

14:56:03

rate, your churn rate, your literally

14:56:07

everything in your business. Like

14:56:09

setting literally affects everything,

14:56:11

you know. First of all, it is the life

14:56:13

of your business, right? You need

14:56:15

appointments to grow. Second, if you

14:56:18

want to close appointments, they need to

14:56:19

actually show, you know, and I want you

14:56:22

guys to remember this. The difference

14:56:24

between a good show rate and a bad show

14:56:26

rate is the ability of the setter.

14:56:30

Let me read that again. The difference

14:56:32

between a good show rate and a bad show

14:56:34

rate is the ability of the setter. This

14:56:37

is crucial that you guys understand this

14:56:39

because getting just a like a name and

14:56:42

an email and a time in the calendar

14:56:44

isn't enough anymore. It's just not.

14:56:48

It's clear. And people misunderstand

14:56:51

that like their show rate bottleneck,

14:56:53

right? If their show rates, you know,

14:56:54

20%. It's your your show rate. There's

14:56:57

almost no niche where your show rate

14:56:58

should be less than 50%.

14:57:00

And if it's less than 50% or like 45%,

14:57:04

then chances are it's probably your

14:57:05

bottleneck. And

14:57:07

it's not because of the lack of

14:57:09

reminders or because like they don't

14:57:11

know how to join the meeting, but it's

14:57:13

usually just how the appointment was

14:57:14

set. Think about it. If you're a

14:57:16

business owner and you're going on a

14:57:17

call with some random person that's

14:57:19

trying to pitch you a meeting and they

14:57:21

don't do a good job, you don't really

14:57:22

see value, then why the [ __ ] are you

14:57:23

going to show up to the appointment?

14:57:27

Like everyone in this in this agency

14:57:29

space says the goal for outbound or

14:57:31

inbound is just to get an email, get

14:57:33

someone to agree to a time, get them in

14:57:35

the calendar, and set the appointment,

14:57:36

right? But I want to cause a bit of a

14:57:38

paradigm shift. The goal of an outbound

14:57:41

message or attempt at booking someone is

14:57:42

not to give their name on your calendar.

14:57:45

Okay? It's to actually help them through

14:57:47

your services.

14:57:49

And this might seem predictable, but

14:57:51

when people do outbound or set

14:57:52

appointments, they simply just have the

14:57:54

intention of getting a yes and a slot in

14:57:56

the calendar.

14:57:58

And that might have been enough in 2010,

14:58:01

but nowadays it just isn't quite that

14:58:04

simple.

14:58:07

You have to use the tactics in this

14:58:09

video and knowledge I have for you to

14:58:11

make them actually want to show up.

14:58:14

Because I can tell you when you're

14:58:15

sitting there cold calling and you book,

14:58:16

you know, five appointments and you're

14:58:17

like, "Nice, I booked five appointments

14:58:19

today. It was a great day, but all you

14:58:21

did was have the intention of trying to

14:58:22

get an email and then, you know, a name

14:58:24

and a time in the calendar and that's

14:58:28

literally all you focused on. I'm

14:58:30

willing to bet that almost none none of

14:58:32

those people will show up."

14:58:35

And I know that sounds insane

14:58:39

because like how could so many people

14:58:40

not show up? But nowadays instead of

14:58:44

just like pushing around cold callers or

14:58:46

pushing around people that are trying to

14:58:47

reach out and do outbound and you know

14:58:50

cursing them out and doing all this and

14:58:52

expending all this energy, what most of

14:58:54

them do is just mindlessly

14:58:56

say yes

14:58:58

because it's so much easier to say yes

14:59:01

than no. Think about it. If you were a

14:59:03

business owner, right? you got called by

14:59:05

a cold caller and you just, you know,

14:59:07

you're getting a call, they were trying

14:59:08

to ask you questions, you were just kind

14:59:10

of mindlessly answering the questions

14:59:11

because you wanted to just move on with

14:59:13

the call and you didn't want to, you

14:59:14

know, rudely hang up. And then the guy's

14:59:18

like, "Let's get you on an appointment.

14:59:19

Um, I'll schedule you in for tomorrow if

14:59:21

that works and then what time works for

14:59:23

you and what's your email?" And the

14:59:25

guy's like, "Oh, email is

14:59:28

uh johnnycash 345678@gmail.com.

14:59:31

Uh, 3 p.m. works." And then he's like,

14:59:32

"Okay, have a good day." Like that's all

14:59:34

that happens. And usually the setter

14:59:38

will go back in the, you know, the

14:59:39

recording and listen to the email to try

14:59:42

to book them in, but it's like

14:59:45

they just mindlessly said yes and gave

14:59:47

you an email not because they wanted to

14:59:49

show up to the meeting, just because

14:59:50

they wanted to get you off the phone.

14:59:53

you know, there's there's so many people

14:59:54

reaching out to all these business

14:59:55

owners nowadays and that's really just a

14:59:58

common way of rejecting you is actually

15:00:01

by accepting you, which is super super

15:00:03

interesting, right? That's something

15:00:05

that a lot of people don't really

15:00:06

understand. So, in order to become the

15:00:08

best setter, you must be comfortable

15:00:10

with the idea of taking on the identity

15:00:12

of a great setter. Okay? Like I

15:00:14

mentioned previously, appointments are

15:00:16

the fuel for your business, right? So,

15:00:17

if you can become absolutely a like

15:00:20

lethal as [ __ ] at setting up like super

15:00:22

super good, super good booking rate,

15:00:24

super good show rate, you will scale so

15:00:27

much faster than everyone around you.

15:00:29

Whether you're running paid ads, whether

15:00:30

you're running inbound, whether you're

15:00:31

whatever you're doing to get

15:00:33

appointments, like you will scale so

15:00:35

much faster.

15:00:38

And in the appointment booking module,

15:00:40

whether you decide to use the cold

15:00:42

calling methods, the cold SMS, or really

15:00:45

any other methods in a module, like it's

15:00:48

crucial that you understand that the

15:00:49

people that skip directly to closing or

15:00:51

outsourcing without spending significant

15:00:53

amounts of time, you know, setting

15:00:56

appointments in the trenches, learning

15:00:57

the ropes, those types of people that

15:00:59

don't do those things are typically much

15:01:02

worse off. They end up worse at closing.

15:01:04

They end up giving up sooner. their

15:01:06

agencies stop because like they aren't

15:01:08

comfortable with continuously setting.

15:01:09

Like the mental resilience that you

15:01:12

build from setting appointments

15:01:13

constantly will train you to be

15:01:15

comfortable with feeling through the

15:01:16

pain of growing a business because

15:01:18

there's going to be a lot of things that

15:01:19

challenge you, right? Let's say you have

15:01:22

a CSM leave you, you have you have your

15:01:24

first ever churn, your first ever refund

15:01:26

request, like there's a lot of painful

15:01:28

things that can happen, you know? And if

15:01:30

you can just at least be comfortable

15:01:32

with setting appointments,

15:01:34

then you'll find that like

15:01:37

if you can do some painful things in

15:01:38

your business, everything else will feel

15:01:41

a little bit easier,

15:01:43

right? Because your pain tolerance

15:01:45

changes.

15:01:46

So for a quick recap of last video, I'm

15:01:49

not going to go too much into depth

15:01:50

here, but so remember the three levels,

15:01:52

the surface level, the action level, and

15:01:54

then the transformative level.

15:01:57

You don't want to just stay in level

15:01:58

one. A lot of people have this

15:02:00

misconception that if you build out any

15:02:01

pain in the setting call whatsoever,

15:02:03

people aren't going to show. And it's

15:02:04

just not true, right? Because we're

15:02:06

increasing emotional buyin, like they

15:02:08

will show as long as we just don't piss

15:02:10

them off, right? Or go way too

15:02:12

unnecessarily deep. So, as a setter, to

15:02:16

be a good setter, to have good emotional

15:02:18

momentum, you know, in the sales

15:02:19

process, you want to go to level two.

15:02:21

The trap of a setter is staying in level

15:02:23

one. So, if you can get to level two to

15:02:26

that action level on setting calls,

15:02:28

there's so much more emotional buy and

15:02:30

they actually care about the call. They

15:02:31

actually want to show up. They're

15:02:32

incentivized to show up because they

15:02:34

think it can actually change their

15:02:35

lives. And that can only happen if you

15:02:37

get past that surface level. You know, I

15:02:40

want to tell you that like if you guys

15:02:41

can't get past the surface level on

15:02:43

setting calls, there's probably no way

15:02:45

in hell you're going to get past the

15:02:46

surface level on closing calls. And this

15:02:48

is why it's so important to become a

15:02:50

good setter first.

15:02:52

And remember the importance of truth and

15:02:54

presence. You know, on all calls,

15:02:56

whether it's a sales call, a setting

15:02:57

call, a phone call, whatever it is,

15:02:59

right? With these types of business

15:03:01

owners, especially people that are more

15:03:03

P and A type energy, you'll find that

15:03:06

like they sometimes conflate the truth.

15:03:08

Sometimes they'll mistake things because

15:03:10

they'll want to make them sound better

15:03:11

than they actually are. You know,

15:03:13

they'll just kind of go through life

15:03:14

without presence and they won't really

15:03:16

think about what they're saying. So, by

15:03:18

having a solid sense of truth and

15:03:20

presence, being able to push them maybe

15:03:22

a little bit just to make sure the truth

15:03:23

is right, but not in a way that'll, you

15:03:25

know,

15:03:28

push them off the call. But presence is

15:03:30

really important. You know, you need to

15:03:32

actually listen to what they're saying.

15:03:33

This is why using a script, I don't

15:03:35

recommend. In the beginning, you have to

15:03:38

start with some kind of script or

15:03:39

framework just to kind of get your

15:03:41

bearings. But the natural stage of

15:03:43

progression like I mentioned in the last

15:03:45

video should be you know going from a

15:03:47

script to going to a framework and then

15:03:50

going scriptless and frameworkless right

15:03:54

so I'm going to cover a few major

15:03:56

sections in this video which will

15:03:57

include you know theories topics

15:03:59

concepts examples fundamentals exciting

15:04:01

stuff right and this video is made to be

15:04:03

watched more than once once again so if

15:04:06

you combine constant practice watch this

15:04:07

video multiple times you will improve

15:04:10

exponentially as a setter

15:04:13

Mindset/Identity

15:04:14

who you are on the call. So before we

15:04:17

cover the actual identity and mindset of

15:04:20

who you need to be on the call to be

15:04:21

successful, I want you to understand the

15:04:23

following. Who you are off the call is

15:04:26

who you are on the call.

15:04:29

Let me repeat that. Who you are off the

15:04:31

call is who you are on the call. This is

15:04:32

the same thing with sales, the same

15:04:34

thing with setting. It's like if you

15:04:36

want to be a good setter or a good

15:04:38

closer or a good, you know, sales

15:04:39

representative in any form, you have to

15:04:43

be better off the call.

15:04:46

Do you really think that I like to use

15:04:49

this example, do you really think that

15:04:50

someone that's sitting in their parents'

15:04:52

basement with boxes of pizza everywhere

15:04:55

and like [ __ ] greasy laundry all over

15:04:58

the floor that's like it's like

15:05:00

everything's all oily and gross? It's

15:05:02

like do you think that those people are

15:05:03

going to be good at closing or good at

15:05:05

setting? Obviously not because who you

15:05:07

are off the call is who you are on the

15:05:09

call, right? So you have to be if you

15:05:11

want to be tactical, if you want to be

15:05:14

um you know almost pushy but not you if

15:05:16

you want to be truthful like you have to

15:05:18

do these things off the call as well

15:05:20

because they really show up on the call

15:05:21

as well.

15:05:24

So every you know internal belief you

15:05:26

have and every narrative, every idea,

15:05:28

every intention, they will transmit to

15:05:31

the prospect through your voice, tone,

15:05:32

posture, yes, even over the phone. And

15:05:36

this will ultimately shape your presence

15:05:38

and your results as well.

15:05:42

So if you want to be a great setter

15:05:44

instinctually, just remember you must be

15:05:46

able to adapt the identity of a great

15:05:48

setter outside of work as well. All of

15:05:50

these concepts, ideas

15:05:53

we're going to cover in this video.

15:05:54

Basically, they all apply to setting in

15:05:57

general, right? So whether it's cold

15:05:58

calling, whether it's, you know, cold

15:06:00

SMS calling, whether it's even DM

15:06:02

setting, whether it's, you know,

15:06:04

confirmation calls for paid ads, like

15:06:06

literally everything, right? It applies

15:06:08

to virtually everything.

15:06:11

But this video is catered more directly

15:06:14

to like towards business owners.

15:06:18

Um, and those people are typically more

15:06:21

P and A type energy. So, we should have

15:06:23

covered pace in the last video. So, you

15:06:25

can see the four different types of

15:06:26

energy. If they are like an, you know,

15:06:30

an S or E, the setting, you know, it'll

15:06:33

be a little bit more different. Now, I

15:06:36

want you to keep in mind though that

15:06:37

like all of this is, you know,

15:06:39

applicable to all setting, right?

15:06:42

But setting to like, you know, a more P

15:06:44

or an A type energy is way different

15:06:47

than setting to like an S and E, right?

15:06:49

S and E usually just want to be heard.

15:06:51

They want to they want emotional

15:06:53

validation. They want, you know, and

15:06:55

then P and A is usually just like

15:06:57

practicality. They want numbers. They

15:06:59

want, you know, results. They want

15:07:02

systems. They want operations. like it's

15:07:03

it's very it's a very different vibe,

15:07:05

right? But you won't really get business

15:07:07

owners that are surn like it's very very

15:07:11

it's very rare.

15:07:13

Um they are there, right? I've had

15:07:15

multiple before in the you know in the

15:07:17

past. Um

15:07:20

but still the stuff that I'm teaching

15:07:21

you in today's video isn't just only

15:07:23

PNA, right? This applies to all setting,

15:07:26

all calls, all everything. And I

15:07:28

guarantee you if you even take these

15:07:30

methods and try them on an SNE, it'll

15:07:31

it'll probably work. You know, they're

15:07:34

they're very very good. So, first

15:07:37

identity of a setter. So, as a

15:07:39

worldclass setter, you don't read a

15:07:41

script. Sorry to break it to you. You

15:07:43

just don't. And you also don't just set

15:07:46

appointments.

15:07:47

Again, sorry to break it to you. You are

15:07:51

literally the first experience that

15:07:53

someone has with your brand and your

15:07:54

company in general, right? So, as a

15:07:56

great setter, you will sort leads. You

15:07:59

will focus on leads that could be a good

15:08:00

fit. You will pursue the leads that

15:08:03

might be a good fit. And you don't beg

15:08:05

for calendar slots. You award them,

15:08:08

right? And your state, how you show up

15:08:10

to the call based on the four types of

15:08:12

communication calibrates how or even if

15:08:15

the prospect shows up to the sales call

15:08:17

in the first place, right? So, how

15:08:20

you're acting, your tone, your

15:08:21

intention, how you see yourself, and

15:08:23

what you actually say, right? like these

15:08:25

are what determines whether a prospect

15:08:27

shows to the sales call. Okay? It's not

15:08:29

the reminders, it's not the automations,

15:08:31

it's not the, you know, part of it might

15:08:33

be the obvious though. That's that's a

15:08:35

good point. That's very important to me.

15:08:37

But

15:08:39

a setting call, even if it is cold, it

15:08:42

really should feel like a warm hug. You

15:08:44

know, it should feel like a graduation

15:08:45

to the next call. The prospect should

15:08:47

feel as if they are being awarded the

15:08:49

opportunity to hop on the next call or

15:08:52

get to the next step. You must make a

15:08:54

conscious shift. You must constantly

15:08:56

tell yourself that you take set calls

15:08:58

frequently and you set appointments

15:08:59

great and you're the best there is at

15:09:01

setting. You must constantly tell

15:09:02

yourself that every single day. And

15:09:04

remember that because again if you see

15:09:07

yourself as someone that's bad on set

15:09:09

calls, if someone that you know you see

15:09:11

yourself as an accent that can't be you

15:09:14

know trusted, if you see yourself as

15:09:18

you know you know not that great of a

15:09:20

setter just in general like that will

15:09:22

show up on your setting call like a lot,

15:09:26

right? So it's very very important that

15:09:27

you make the conscious shift and

15:09:29

constantly tell yourself the opposite,

15:09:30

right?

15:09:32

Who you are off the call is who you are

15:09:34

on the call. But if you can continuously

15:09:36

tell yourself that this will happen,

15:09:38

right? If you remember this from the

15:09:39

mindset module, which you should if you

15:09:41

haven't seen those videos, if you

15:09:42

haven't seen Agency ascension either, go

15:09:44

back and watch them now. Okay? But

15:09:49

this will happen. A little feedback loop

15:09:51

will happen if you constantly tell

15:09:52

yourself because you're changing your

15:09:54

thoughts and your belief. Your thought

15:09:55

is that like, oh, I'm a good setter. I'm

15:09:57

great at this. I do this often. And

15:09:59

you'll take massive action by doing so

15:10:01

many setting calls, so many cold calls,

15:10:03

whatever the, you know, whatever the

15:10:05

course may be with those beliefs and

15:10:07

you'll get results. You'll get a ton of

15:10:08

appointments. You'll be like, "Holy

15:10:10

[ __ ]

15:10:12

that belief is valid." And, you know,

15:10:13

just by experiencing that feedback of

15:10:15

taking more appointments and getting

15:10:17

more shows and like increasing your show

15:10:19

rate, you'll find that like this

15:10:21

flywheel just keeps going on and on and

15:10:22

before you know it, you think you're the

15:10:24

best [ __ ] setter in the world, right?

15:10:26

This is how this stuff works. It's super

15:10:27

simple.

15:10:30

Okay. Two, intentionality.

15:10:34

Intentionality is very important, right?

15:10:36

Intention is quite literally everything,

15:10:38

you know, with setting and closing

15:10:39

calls. Like you have to have a good

15:10:42

intention because people can feel and

15:10:44

sense your true intention through every

15:10:47

aspect of the call through all four

15:10:49

types of communication. So, you have to

15:10:53

have a clear intention before you book

15:10:56

anyone, before you even think about

15:10:57

setting anyone, you need to

15:11:00

set that clear intention in your head.

15:11:04

And if you have the false intention,

15:11:06

right? Like if you just want like a yes

15:11:08

or you just want, you know, a name in

15:11:09

the calendar or just a slot or just you

15:11:11

just want their email, then they

15:11:13

probably won't show. And it's the same

15:11:15

that like if you have the intention of

15:11:16

just wanting their money on a sales

15:11:18

call, you probably won't get it. you

15:11:20

probably never get it. It's all about

15:11:23

intention. So on a setting call

15:11:24

specifically, you have to have this

15:11:27

intention. Okay? I am simply going to

15:11:30

determine whether the prospect needs my

15:11:32

agency's help and if they have the

15:11:34

necessary time, budget, and resources to

15:11:37

benefit from my services. I'm going to

15:11:39

read this one more time. I am simply

15:11:42

going to determine whether the prospect

15:11:44

needs my agency's help and if they have

15:11:45

the necessary time, budget, and

15:11:48

resources to benefit from my services.

15:11:50

This should be your intention on, you

15:11:52

know, a setting call. If you can just,

15:11:55

you know, determine if they need your

15:11:56

help

15:11:58

and have that intention going into the

15:11:59

call, these people will show up to the

15:12:02

[ __ ] call. your show rate will

15:12:04

probably double because instead of going

15:12:06

from, oh, I just need a I need an email

15:12:09

and I need, you know, a calendar slot on

15:12:11

my calendar with his name, like to I'm

15:12:14

simply going to determine whether they

15:12:15

need my help in the first place,

15:12:18

you will see a massive jump in your show

15:12:21

rate. And it's weird how that stuff

15:12:23

works, but just having that intention

15:12:25

clear before is really, really

15:12:28

important.

15:12:31

You know, if you constantly remind

15:12:32

yourself of that intention and you even

15:12:34

like write this out,

15:12:37

you know, I actually what I am going to

15:12:39

do is put a pin up in the resources of

15:12:43

this quote right here. So, you can

15:12:45

basically print this out and pin it up

15:12:47

on your wall. The reason why I want you

15:12:48

to do this though and pin it up on your

15:12:50

wall is because if you're constantly

15:12:52

doing setting calls, which you should

15:12:53

be, you should be doing setting calls

15:12:54

every single day to book appointments

15:12:56

and you constantly look at, you know,

15:12:58

that paper while you're setting the

15:13:01

calls, it's like that will seep into

15:13:03

your calls and your shower will become

15:13:05

that much better. So, I'm going to go

15:13:06

ahead and include this as a resource um

15:13:08

down in the uh resources in the

15:13:09

description of this video. So, go ahead,

15:13:12

print this pinup out that I have for

15:13:14

you, and this should be very, very

15:13:15

helpful for you.

15:13:18

You know, because if you can constantly

15:13:19

remind yourself of that intention,

15:13:22

you will end up coming across the right

15:13:23

way on the call. Your show rate will

15:13:25

improve improve significantly. You'll

15:13:27

get more closed deals because people

15:13:29

sense that intention. They can feel that

15:13:31

intention through the call. You know,

15:13:33

have you ever really like if someone

15:13:35

just wanted your money, like you

15:13:37

wouldn't probably give it to them,

15:13:38

right? But if someone wanted to help you

15:13:40

and you're like, "Oh yeah, I'll give you

15:13:41

[ __ ] money." So,

15:13:45

it's because that if you haven't If you

15:13:46

have true intentions, you know, instead

15:13:48

of just wanting an email and get yes to

15:13:50

the booking, like

15:13:52

you can truly inc improve your show,

15:13:54

right? You can have, you know, way

15:13:56

better experiences on the call. You can

15:13:58

have way more closed clients.

15:14:01

And this is why outsourcing in the

15:14:03

beginning is so, you know, silly in my

15:14:05

opinion like right away. It's because

15:14:07

like you have to train all of these

15:14:09

things. You have to, you know, give your

15:14:11

setter all of this information. And if

15:14:14

they don't understand this, like even

15:14:15

just this little bit about intention

15:14:17

here, they'll find that like maybe their

15:14:19

show r's terrible or maybe their like

15:14:22

actual conversion rate from their calls

15:14:24

is just actually terrible. And there's

15:14:26

so many different metrics that go into

15:14:28

it. But what happens is because like you

15:14:30

don't know this stuff, right? So you

15:14:31

can't train your setter. And the only

15:14:33

way that this stuff, you know, just like

15:14:35

internalizes in your head is by doing it

15:14:37

through experience and repeated

15:14:39

exposure,

15:14:41

right? That's all you can do. Number

15:14:43

three, assuming the sale. So, if you can

15:14:47

internally operate on the belief and the

15:14:48

assumption that like they are probably

15:14:50

going to move forward with you and

15:14:52

unless like they're disqualified or

15:14:54

anything like that, they will benefit

15:14:57

massively from my services. I always

15:14:58

believe this, right? you know, every

15:15:01

time I book a call, every time I do any

15:15:03

setting calls whatsoever, it's like you

15:15:05

just need to think like if these guys,

15:15:07

unless they're disqualified, unless they

15:15:08

don't have like, you know, the time or

15:15:10

whatever, like they will benefit from my

15:15:11

services. They will benefit massively

15:15:14

from my services. And you must

15:15:16

internally operate on the belief and

15:15:17

assume that like they will benefit

15:15:20

massively from your services and also

15:15:22

that like they'll go with you, right?

15:15:23

they'll move forward with you unless

15:15:24

they're disqualified. Because a lot of

15:15:27

people get psyched out when they don't

15:15:28

have a ton of, you know, fulfillment

15:15:29

experience and a ton of testimonials and

15:15:31

get kind of entrapped in the belief that

15:15:33

like they can't even help the business

15:15:34

owner in the first place, right? If you

15:15:37

have that belief, if you have that

15:15:39

thought, even first of all, delete that

15:15:41

[ __ ] thought from your head every

15:15:44

time you think it, right? You need to be

15:15:45

comfortable with just like like you

15:15:47

should have this, you know, down from

15:15:48

the identity stuff, right, in the

15:15:52

mindset module. But it's like if you

15:15:53

have these thoughts, you have to just be

15:15:55

comfortable at just removing them

15:15:56

instantly from your head and being like,

15:15:58

"Okay, I can't even think that because

15:15:59

it's not it's not a, you know, it's not

15:16:01

a thought. It's not a thought I want to

15:16:02

think. It's not a thought that I have.

15:16:03

It's not a thought that's a part of me."

15:16:05

And if you can get good at removing

15:16:06

these thoughts, then you'll find it much

15:16:10

easier to do this. But like a lot of

15:16:12

people get psyched out because they

15:16:13

don't have this right. But when you have

15:16:17

this belief, no matter what you do, you

15:16:19

won't succeed on setting or closing

15:16:21

calls. You know, if you can't assume the

15:16:23

sale, if you assume that like you can't

15:16:25

even help them in the first place, your

15:16:27

intention will be wrong. The way you

15:16:29

come off across on calls will be wrong.

15:16:31

Your closing calls will never close.

15:16:33

Like because you can't even help them.

15:16:35

But like you need to you need to

15:16:37

internally operate in the belief that

15:16:38

you can because like you literally can

15:16:40

you know what I mean? Like you you're

15:16:41

quite literally changing these people's

15:16:42

lives by growing their business in such

15:16:44

a significant way. Now especially with

15:16:47

the fulfillment that I have for you guys

15:16:48

in this program.

15:16:50

So by underpinning this belief and

15:16:52

assuming the sale, you shift from a lack

15:16:54

of certainty to like what I like to say

15:16:57

assumptive certainty. So, you're

15:16:59

basically assuming that they're going to

15:17:01

close, assuming that they're going to

15:17:02

move forward unless something happens

15:17:04

and they're disqualified, right?

15:17:07

You kind of go from like a if we can be

15:17:09

successful together, right? Because like

15:17:11

here's how this could show up on the

15:17:13

call, right? If you assume that you

15:17:15

can't really help them, if you don't

15:17:16

assume that they're going to move

15:17:18

forward with you, if they're qualified,

15:17:20

then on the actual call, you'll say

15:17:22

stuff like, "Yeah, if we could hop on a

15:17:25

call, if you have time, if we can be

15:17:27

successful, if this actually works out,

15:17:31

and you see how my language is verse,

15:17:33

yeah, when we're successful, when we're

15:17:35

actually doing this, because we've been

15:17:36

doing it for so long. um

15:17:40

we'll hop on another call and go and go

15:17:42

through everything and I'll show you how

15:17:44

everything works. Like there's just a

15:17:46

difference there,

15:17:48

you know, a difference in confidence and

15:17:50

you might not realize it when you're

15:17:52

actually saying it. You know, you might

15:17:54

not realize this lack that you have,

15:17:58

which is very very common, but they

15:18:01

will. They will notice. They will notice

15:18:04

you being not very confident. they will

15:18:05

notice you saying if oh yeah if we could

15:18:08

be successful like if we can hop on a

15:18:09

call like there's no if it's when

15:18:14

you know it's it's like it just has a

15:18:17

weird way it's like how intention works

15:18:19

like if you have a bad intention like it

15:18:20

just kind of naturally shows up in the

15:18:22

wrong way on the call

15:18:25

and it's the same way with this

15:18:30

and it's the same way with assuming the

15:18:31

sale. is that you must always assume the

15:18:33

sale. You know, if you if you can assume

15:18:35

the sale, you'll have way better frame

15:18:38

control. You'll have a much pleasant

15:18:40

much more pleasant experience on the

15:18:42

call in general. And the dynamic on the

15:18:45

call will be less like you're reaching

15:18:47

out to me because you need me as a

15:18:48

client, not because I need your

15:18:49

services, right? Or a typical prospect

15:18:53

might say, you are reaching out to me

15:18:55

because you need me as a client, not

15:18:57

because I need your services. Like

15:18:58

they'll say some [ __ ] like that,

15:18:59

right? But if you can assume the sale

15:19:02

then you can kind of prevent this from

15:19:03

happening a little bit. So if you don't

15:19:07

have proper frame control which is very

15:19:08

very common for a lot [clears throat] of

15:19:09

people cold calling and doing you know

15:19:11

setting you have to be seen as you I

15:19:14

guess you want to be seen as a premium

15:19:16

service right if the prospect needs your

15:19:19

services they see you as a premium

15:19:20

service they're begging you to hop on a

15:19:23

call and that you don't need them as a

15:19:24

client they are going to close because

15:19:27

going with you like and this is all done

15:19:29

on the setting call which is super super

15:19:31

interesting. You set that initial frame

15:19:33

of how they view you and how they view

15:19:35

your brand, how they view your company,

15:19:36

how they view your product. They'll see

15:19:38

your service and product like a premium

15:19:40

service that they want to get, right?

15:19:42

And they want to feel, you know,

15:19:43

qualified to actually go through with

15:19:45

it. And this is what happens when you

15:19:48

can properly set and have good frame

15:19:50

control and assume the sale and do all

15:19:51

these things and have good intention.

15:19:53

Like they'll see you as this premium

15:19:55

service and they'll like honestly ask

15:19:57

you and beg you to get on a call. And if

15:20:00

that's the case, if you can actually do

15:20:02

that,

15:20:04

you know, obviously it helps having paid

15:20:05

ads, having them, you know, them

15:20:07

actually coming to you, but like if you

15:20:10

can actually do that, even just on a

15:20:12

normal cold call or cold SMS call, your

15:20:15

close rate, your show rate, everything

15:20:17

is going to be so [ __ ] high.

15:20:21

This change of perception happens on the

15:20:23

setting call because this is the first

15:20:24

touch point with the company. This is

15:20:26

the first time you're interacting with

15:20:27

them, right?

15:20:29

And you know this this also happens on

15:20:32

the closing call. We'll cover more about

15:20:34

frame control more in depth soon. Um,

15:20:37

but it's very important on the cynic

15:20:38

call and assuming the sale can give you

15:20:41

that perception that you're kind of like

15:20:43

picking or choosing clients instead of

15:20:46

just begging for permission because

15:20:48

every setter, you know, most bad setters

15:20:51

that I see even that work, you know,

15:20:52

good companies, like they just kind of

15:20:54

beg for permission,

15:20:56

you know, they beg for a calendar slot,

15:20:58

they beg for an email, they beg for the

15:20:59

chance to be heard. It's like obviously

15:21:03

you're not going to [ __ ] close

15:21:04

someone and if you do it's going to be

15:21:06

for like a free trial or some you know

15:21:08

some BS. But yeah, so that's assuming

15:21:11

the sale. Number four, authority.

15:21:13

Authority is very important on the

15:21:15

setting call because the moment you lose

15:21:17

authority and lose frame, you just lose.

15:21:21

You know, you got to have a strong

15:21:22

authority on setting call. And it's not

15:21:24

about being loud and aggressive and

15:21:26

being rude and being abrasive. That's

15:21:29

not what being authoritative means on

15:21:31

setting calls. It means just being calm.

15:21:33

It means being measured. It means being

15:21:35

commanding. It means knowing when to cut

15:21:37

them off. Like you have the ability to

15:21:38

interrupt. You can redirect their

15:21:40

tangents, you know, that don't have

15:21:41

direction towards the sale. You can hold

15:21:43

the frame. You can be the one asking the

15:21:46

questions. You know, this is what having

15:21:48

authority looks like. If you find that

15:21:50

like they're walking all over you, um

15:21:53

they're answering another call, they're

15:21:55

asking you the questions, like you don't

15:21:57

have frame, you don't have [ __ ] and you

15:21:59

lose. They probably won't ever agree to

15:22:02

an appointment. If they do, they

15:22:04

probably won't ever show. And if they

15:22:05

do, then they probably won't ever close.

15:22:07

So that frame patrol is important.

15:22:12

And having authority comes largely from

15:22:13

how you see yourself, right? And how you

15:22:15

show up to the call. And this is why

15:22:18

that identity stuff is so important on

15:22:20

the, you know, how you are off the

15:22:21

calls, how you are on the call and stuff

15:22:23

because on the last video we mentioned

15:22:25

the four different kinds of

15:22:26

communication, right? Intention, how you

15:22:28

see yourself, um, how you say what you

15:22:30

say, your tone, I guess, and then what

15:22:33

you actually say. And

15:22:36

what's interesting is that the most

15:22:39

important things out of all those first

15:22:41

setting calls is how you see yourself

15:22:44

and your tone.

15:22:48

And your intention is pretty important,

15:22:49

but like what you actually say is

15:22:51

probably the least important. And

15:22:52

people, you know, have this kind of

15:22:54

misconstrued. They think, "Oh, what if I

15:22:56

say the wrong thing? Oh, I don't want to

15:22:57

be too conversational because what if I,

15:22:59

you know, say the wrong thing?" It's

15:23:00

like, it doesn't matter about saying the

15:23:02

wrong thing. It's about like how you say

15:23:04

it. It's about how you show up. It's

15:23:06

about your intention. It's about how you

15:23:08

see yourself.

15:23:10

And if you want to have proper fame

15:23:12

frame control, proper authority, then

15:23:14

you have to see yourself as someone

15:23:15

that's authoritative. You want to see

15:23:17

yourself as, you know, this founder,

15:23:18

this business owner that has this

15:23:20

amazing product that's gatekeeping it

15:23:22

from, you know, the business owners and

15:23:24

they can, if they're qualified, they can

15:23:26

maybe see what you offer. Like, if you

15:23:28

can have that frame and view of

15:23:29

yourself,

15:23:31

then it will be so much easier to have

15:23:33

that much more authority on these calls.

15:23:38

Because if you show up with a good

15:23:39

posture, you know, good environment, a

15:23:41

good state, like you're in a good mental

15:23:43

state, it will show up so heavily on

15:23:46

your calls. It will be a big big big

15:23:50

difference.

15:23:53

Okay, that was authority. Number five,

15:23:55

detachment. So, as we've mentioned so

15:23:58

many times in the past modules in this

15:24:00

entire program, you have to be detached

15:24:02

completely from outcomes. You have to

15:24:04

remove projected importance and you have

15:24:06

to be really good at it. You know, you

15:24:08

you can't you can't be attached to a yes

15:24:12

or no. You have to be detached

15:24:13

emotionally from a yes and a no. All it

15:24:16

is is words, right? It's like if you

15:24:19

place too much projected importance on

15:24:20

someone saying no or just on a certain

15:24:22

outcome in general, you will create

15:24:24

excess potential. Your state will be

15:24:26

thrown out of whack. Your mood will be

15:24:28

[ __ ] Your, you know, it'll affect

15:24:30

other calls.

15:24:32

You know, if you place too much

15:24:33

projection importance on like a certain

15:24:35

outcome, you might get like a no, right,

15:24:37

on one setting call. And you know, it

15:24:39

was a pretty brutal no. It was a hang

15:24:40

up. It was a [ __ ] you, you know, hang

15:24:42

up. And

15:24:46

the skill

15:24:48

is doing 10 more calls after that and

15:24:50

being able to book them in and being

15:24:51

positive, being happy and excited.

15:24:54

Having that state management is key. We

15:24:56

talked a lot about state management in

15:24:57

the last video and that's something that

15:24:59

I learned very very you know well doing

15:25:02

door knocking. It's like when you're

15:25:04

doing door-to-door sales for something

15:25:07

as simple as like window cleaning, if

15:25:10

you can't handle your state,

15:25:12

then all you might get shot [laughter]

15:25:15

like you go to a door, right? And let's

15:25:18

say the door gets actually slammed on

15:25:20

you, which happened to me hundreds of

15:25:23

times. And what I would do is I wouldn't

15:25:26

be upset and be like, "Damn, that guy

15:25:27

was a [ __ ] jackass. Oh my god, I

15:25:29

[ __ ] ate him." No, I'd just laugh and

15:25:32

be like, "Wow, that's crazy." And then

15:25:35

move on to the next one and be exact

15:25:37

like positive, excited, happy, have a

15:25:39

good intention like that. I didn't

15:25:42

realize it, but that was developing me,

15:25:44

you know, into a better closer, better

15:25:46

setter by developing my skill of state

15:25:48

management,

15:25:50

you know, and you have to be able to

15:25:53

detach yourself from outcomes, from

15:25:56

situations,

15:25:58

otherwise they'll control you.

15:26:00

And how this actually like shows up in

15:26:02

your numbers is that like if you can't

15:26:04

have proper state management, then you

15:26:06

won't ever have consistent rates.

15:26:10

People have such this like this limited

15:26:13

viewpoint of how to get consistent

15:26:15

booking and closing rates. It's like you

15:26:17

can't just use one script on everyone,

15:26:19

expect it to work, and get a great

15:26:20

closing rate. That's just not how sales

15:26:22

works. There's too many different kinds

15:26:24

of people, too many different energy

15:26:25

types, too many different situations,

15:26:28

too many different live like lives. Like

15:26:30

these people are different. You can't

15:26:32

expect the same thing to work on every

15:26:34

single one of them.

15:26:36

And the key to having a consistent

15:26:39

booking rate, a consistent closing rate

15:26:40

is all about having very, very good

15:26:42

state management. You need to be

15:26:44

incredible at state management. And it's

15:26:47

a skill.

15:26:50

The best way to remove this attachment,

15:26:52

you know, and become detached is to kind

15:26:55

of

15:26:57

adopt the role of an observer. Think of

15:26:59

yourself as an observer. Just simply

15:27:01

observing the situation. So, for

15:27:03

example, when I was doing the door

15:27:04

knocking and I was getting the door

15:27:06

[ __ ] slammed on me, I just kind of

15:27:08

observed like, wow, I wonder how that

15:27:11

shows up in that guy's life. I wonder if

15:27:14

the reason why he knocked the door or

15:27:16

like slammed the door is because like he

15:27:19

slams the door on his own life, right? I

15:27:20

wonder if he treats his children like

15:27:22

[ __ ] I wonder like how his actual life

15:27:24

situation is given to the fact that he

15:27:26

could slam a door on a kid for no

15:27:27

reason. It's like you just kind of

15:27:29

observe the situation to be like, "Huh,

15:27:31

I'm kind of curious about that." Right?

15:27:33

I'm kind of just investigating how that

15:27:35

could actually look. You know, if you

15:27:37

can adopt this role and be an observer,

15:27:39

be like this curious investigator,

15:27:43

then you could find that like you will

15:27:45

not be nearly as attached to the, you

15:27:47

know, the outcome.

15:27:50

And it's kind of like when you're on a

15:27:52

sales call, right, and you get this fat

15:27:54

no, right? He thinks about it for like

15:27:55

[ __ ] a like 60 minutes. It's been a

15:27:58

whole hour of just like thinking about

15:28:00

it, hailing his objections, working hard

15:28:01

to push him, and at the end he's just

15:28:03

like, "Eh, I'm good." And then hops off

15:28:05

the call. It would be so easy as a sales

15:28:08

rep to just get [ __ ] angry, get

15:28:10

pissed off, have that ruin the rest of

15:28:11

your day. But

15:28:14

like you just need to observe and be

15:28:16

like, "Okay, that's what happened. Okay,

15:28:20

let's move on to the next one." And have

15:28:23

no emotional attachment to it.

15:28:26

You have to be [ __ ] good at this

15:28:29

because instead of sitting there and

15:28:31

praying and hoping for a for like a yes,

15:28:34

which is what most people do, you kind

15:28:36

of just like adopt a more curious

15:28:38

mindset kind of just like simply to

15:28:40

learn, you know, you just want to learn

15:28:41

more about their situation. Kind of

15:28:43

observe what happened in the call and

15:28:46

all do this from an outside perspective.

15:28:48

And if you can do that,

15:28:50

you will be detached the outcomes of

15:28:52

these calls. Another recommendation I

15:28:55

have for you is after every brutal

15:28:56

hangup or after you know I guess a

15:28:59

virtual door slam before sessions of

15:29:02

dialing as well I just recommend three

15:29:05

deep breaths just

15:29:10

three times just reanchor your state

15:29:12

back to the present moment and really

15:29:14

just positively impact how you show up

15:29:17

to these calls. It's the same thing

15:29:19

with, you know, actual sales and closing

15:29:21

calls. You know, having that ability to

15:29:24

have those three deep breaths and just

15:29:25

kind of re-anchor your state back to,

15:29:28

you know, a positive outlook and more of

15:29:30

a observing point of view and

15:29:32

perspective and and also utilizing those

15:29:34

three words that I had for you in last

15:29:36

video as well, right? you you should

15:29:38

have created a list and you should have

15:29:40

three words that when you say them that

15:29:42

like they allow you to just kind of get

15:29:44

into the flow, get into the state that

15:29:46

you need to be in for these calls,

15:29:48

right? For the closing calls

15:29:49

specifically. And you can use those

15:29:51

three words as well for setting calls to

15:29:53

just re-anchor yourself and become more

15:29:55

present in the moment and just kind of

15:29:57

get back to the state that you need to

15:29:59

be in. Like I also mentioned in the

15:30:01

previous video, state management is a

15:30:03

skill, right? You guys understand this.

15:30:05

You will improve at it. will become

15:30:07

better at managing your state, you know,

15:30:09

your current state. But

15:30:13

in the beginning, it gets a lot of

15:30:14

people, right? So,

15:30:17

number six, expectation setting.

15:30:21

So, we just finished detachment. Let's

15:30:22

go into expectation setting. So, on some

15:30:25

calls, I like to use this framework of

15:30:27

like an ifhow call. Um, sometimes I do

15:30:30

this to set expectations on some calls

15:30:32

if I if I think they they if I think

15:30:34

that it'll work with them and I I feel

15:30:36

as though they need that, you know, kind

15:30:38

of extra expectation setting. But you

15:30:41

can only do this if they're reaching out

15:30:42

to you,

15:30:44

you know, so like cold SMS doesn't work.

15:30:46

You know, you can't do this in cold SMS.

15:30:48

You don't

15:30:50

really ever want to set too much

15:30:51

expectations on a setting call,

15:30:54

okay?

15:30:55

You want to save that for a closing

15:30:57

call. You know, setting calls are not

15:30:59

that like you don't want to set frame or

15:31:01

like do this like yes, no, maybe like

15:31:04

[ __ ] Like you can't do all this on

15:31:06

a setting call. It's supposed to be a

15:31:08

casual conversation between you know

15:31:10

some people. So

15:31:13

I do however like to use the if f/how

15:31:15

call framework and I'll kind of explain

15:31:17

that.

15:31:18

So it's kind of saying like on the

15:31:20

setting call like if you say that you're

15:31:21

starting if if you kind of feel that you

15:31:23

might be starting to kind of lose some

15:31:25

frame then you would say yeah okay cool

15:31:29

so by the way this is an if call okay

15:31:33

this is just a you know a simple call

15:31:35

just to see if we are a good fit and if

15:31:38

it seems like we are then I will

15:31:40

transfer you to the how call okay so

15:31:42

I'll show you how this will actually

15:31:44

look and be able to be implemented

15:31:45

inside of your business,

15:31:49

right? And I do this pretty often. It It

15:31:50

works pretty damn well, you know, for

15:31:52

most prospects. It doesn't work for

15:31:54

everyone. And that's why, you know, one

15:31:58

thing I'll mention is that like all the

15:31:59

taxes I'm going to give you in today's

15:32:00

video, they depend on the prospect,

15:32:03

right? It depends on the energy type. It

15:32:04

depends on when you can actually where

15:32:06

you are in the conversation. And that's

15:32:08

what's hard about teaching setting is

15:32:10

that like

15:32:12

you have to do it through experience. I

15:32:13

can't just like give you the one-stop

15:32:15

shop for setting, but I can help you by

15:32:18

teaching you a bunch of tactics and

15:32:19

helpful actionable steps, but the only

15:32:22

way you'll actually get better and

15:32:23

notice them and actually utilize them is

15:32:25

by doing more setting,

15:32:27

right? Yeah, like I said, the if thing,

15:32:30

it kind of depends on the prospect.

15:32:32

Number seven, challenging.

15:32:35

Challenging is very very important in

15:32:37

sales. But given the methods I have for

15:32:41

you to set appointments, whether that's

15:32:42

cold calling, cold SMS, DM setting, or

15:32:44

whatever, like however you're setting, I

15:32:47

actually wouldn't recommend challenging

15:32:49

people on a setting call.

15:32:51

Very different than the closing call.

15:32:53

You want to challenge them a lot, and

15:32:55

I'll show you how, but

15:32:58

on a setting call,

15:33:01

it'll just throw these guys off, you

15:33:02

know?

15:33:05

It's way more effective to challenge

15:33:07

prospects for like B2C setting and

15:33:10

closing. So, business to customer

15:33:13

um and in closing calls for a business

15:33:15

to business. But like I wouldn't

15:33:16

recommend it for a B2B setting, okay?

15:33:18

Like it's just not worth it. The reason

15:33:21

why is because like you don't have that

15:33:23

much authority in these calls just in

15:33:25

the first place, right? It's always a

15:33:27

battle to hold that authority and hold

15:33:28

that frame. Um and that's good, but like

15:33:31

you don't have enough authority

15:33:34

to actually challenge them because like

15:33:36

oftentimes the business owner will see

15:33:38

or hear that you're younger, they'll

15:33:39

assume that you have less experience.

15:33:41

They'll act like you have less

15:33:42

experience. So, if you just challenge

15:33:44

them like that, like you'll just get

15:33:46

push back or even just get hung up on,

15:33:48

right? It's it's super simple.

15:33:51

And to actually successfully challenge

15:33:54

on these setting calls, it takes a

15:33:56

[ __ ] very very good setter. have to

15:33:58

be very very experienced and

15:34:02

because otherwise they're literally just

15:34:03

going to hang up, right? So you need to

15:34:04

make sure that you're very very good. So

15:34:06

I wouldn't necessarily recommend um

15:34:08

using the methods we have at least don't

15:34:10

challenge them very much. Okay? It's not

15:34:12

worth it. Number eight, dropping the

15:34:15

script.

15:34:17

So, by the time you have watched this

15:34:19

video five times and you have a pretty

15:34:22

solid understanding of a lot of the

15:34:24

concepts I'm teaching you today, um, but

15:34:26

more importantly, plenty of repetition,

15:34:28

right? You have lots of calls under your

15:34:30

belt, you have lots of experience

15:34:31

setting, you have to get rid of your

15:34:34

script,

15:34:35

okay, and your framework. Like, the

15:34:38

problem is with setters is that like

15:34:40

they'll give you emotional cues and you

15:34:41

can't really dive into them unless you

15:34:44

don't use a script. So, one of my

15:34:46

philosophies for this program in general

15:34:48

is I'm very very antiscript when it

15:34:50

comes to selling in general, right?

15:34:52

Whether it's setting, whether it's

15:34:53

closing, I'm very very antiscript,

15:34:57

okay? You should not be using a script.

15:35:00

But

15:35:02

the thing is is that like like I said in

15:35:04

the last video, to get to that point

15:35:05

where you can scriptless sell, whether

15:35:06

it's a closing call or a setting call,

15:35:08

you have to start with a script. You

15:35:10

have to start with some kind of script

15:35:11

and then eventually move into a

15:35:13

framework and then after you have that

15:35:15

framework move into scriptless selling.

15:35:18

And the reason why is because they don't

15:35:21

seem [ __ ] genuine.

15:35:23

Like especially on closing calls, like

15:35:25

if you use a script and you have a

15:35:27

serious conversation with someone,

15:35:30

it's like you will basically steer them

15:35:33

away from booking a call. And if they do

15:35:35

book a call, they definitely won't

15:35:36

[ __ ] show up, you know? And this is

15:35:39

why you have to be very very careful.

15:35:41

And if you do use a script, you have to

15:35:43

be extremely good at acting like it

15:35:45

isn't one.

15:35:47

You know, like I have the ability to use

15:35:48

a script. And you know, you guys won't

15:35:50

notice like I'm reading a script, but

15:35:54

it's very very hard to do that. And so

15:35:57

almost more times than not, I'd

15:35:59

recommend just not using one at all.

15:36:02

Right? And in sales, presence and truth

15:36:04

is quite literally everything,

15:36:05

especially with the more P and A types.

15:36:08

You know, you have to be comfortable

15:36:09

with not using exact wording and using

15:36:13

exact stuff, but like you should either

15:36:15

be using a framework or nothing at all.

15:36:17

And

15:36:20

because you'll be on these calls with

15:36:21

these guys and you'll find these cues

15:36:23

that they give you, these emotional cues

15:36:24

and emotional triggers that you need to

15:36:26

dive into and explore. Perhaps people

15:36:28

will reveal these things to you. But

15:36:30

then like if you aren't present enough

15:36:33

and you don't even, you know, realize

15:36:34

that they said what they said because

15:36:36

your head's just stuck and buried in a

15:36:38

script, you'll never see them. You'll

15:36:40

never actually get to the real reason

15:36:42

why they're on the call. You'll never

15:36:43

truly be able to understand them and

15:36:45

ultimately you probably won't close as

15:36:47

many people.

15:36:49

A lot of these business owners get a lot

15:36:50

of calls. You know, they get a lot of

15:36:52

people trying to schedule them in for

15:36:53

this that, you know, whatever it is

15:36:55

every single day. So, it's very t

15:36:58

typical for the prospect to just

15:36:59

mindlessly give you responses. You know,

15:37:02

like I said with the conscious shift and

15:37:04

that paradigm shift is that like

15:37:06

business owners are, you know,

15:37:07

mindlessly saying yes to get you off the

15:37:09

call nowadays. And I want you to

15:37:12

remember that like it's very important

15:37:14

to be able to catch this lack of

15:37:17

presence, you know, because if you can

15:37:20

have presence in the call, you can

15:37:21

prevent this. And I want to give you

15:37:22

guys an example. So, let's say you give

15:37:24

a business owner a call and say, "Hey,

15:37:26

is this John? It's Owen from Bridgeelink

15:37:28

Media's team. Does that ring a bell?"

15:37:30

And they might just say, "Yeah, yeah,

15:37:31

yeah." You know, they mindlessly might

15:37:33

say that because like that they're just

15:37:35

used to saying stuff like that, right?

15:37:36

But

15:37:39

or just like the fact that it's easier

15:37:40

to say yes than no, but they actually

15:37:42

don't, right? And so, but because most

15:37:45

people are like mindlessly going through

15:37:47

life,

15:37:48

um it's always good to double check and

15:37:50

like slow down, either ask the question

15:37:52

again or be like, "Okay, well, do you

15:37:53

know what the call's about?" And they'll

15:37:55

be like, "Oh, no."

15:37:57

And if it seems hesitant, you know, they

15:38:00

seem hesitant like to like with any

15:38:02

answer, it's always good to just repeat

15:38:04

the question. Let them realize what

15:38:06

you're actually asking in the first

15:38:07

place. Because so many people in this

15:38:11

world,

15:38:12

just move throughout their entire lives

15:38:14

without presence. They're not present of

15:38:17

the moment. They don't realize what's

15:38:18

actually happening. They just do it, you

15:38:21

know. And a good, you know, skill to

15:38:24

have in sales is to be able to break

15:38:27

through this

15:38:29

is to be able to make sure that they can

15:38:32

they real make sure that you can re make

15:38:34

the prospect realize what's actually

15:38:36

happening and,

15:38:40

you know, have presence and truth. It's

15:38:42

it's it's it's quite literally

15:38:43

everything because like if the prospect

15:38:46

doesn't have presence or is just like

15:38:48

kind of like BSing you. You're not

15:38:50

really calling it out on like the

15:38:51

closing call for example.

15:38:53

What'll happen is they'll be lying to

15:38:56

you, you know, about like maybe their

15:38:58

income, maybe how much jobs or leads.

15:39:01

And because like you failed to catch it

15:39:03

because your head was in a script, you

15:39:05

couldn't challenge them. You couldn't

15:39:06

actually bring truth to the call. then

15:39:08

by the end of the call when you're

15:39:10

supposed to get like an outcome on

15:39:11

whether or not they're going to, you

15:39:12

know, move forward with you or not,

15:39:13

they're just going to lie to you again

15:39:17

and you'll never see them again. It's

15:39:18

like that's what will happen because

15:39:20

like if you've done it once, like it's

15:39:22

super easy to lie and get off the call

15:39:23

and that's what a lot of these guys are,

15:39:25

you know, are doing. But if you can have

15:39:27

that solid source of presence and truth,

15:39:29

then it won't happen to you.

15:39:33

Once again, people mindlessly go through

15:39:35

life and don't even realize what's

15:39:36

happening to them, right? So, you want

15:39:38

to make it seem like you're going

15:39:39

through a list of questions.

15:39:42

And it's very important that you make it

15:39:44

seem like you're not going through a

15:39:45

list of questions, right? That's not

15:39:46

what you're doing. And so, it's really

15:39:48

important to drop the script, you know,

15:39:50

because if you're just going through a

15:39:51

list of questions and they're kind of

15:39:53

incentivized to lie to you and just get

15:39:55

you off the call, it's a waste of their

15:39:56

time. That's why you have to have these

15:39:58

setting calls be not like interviews,

15:40:00

but more like conversations. Next up,

15:40:03

communication. So, how you interact on

15:40:05

the call. Now, the first thing I want to

15:40:08

cover is tonality.

15:40:10

And before I even dive into this, guys,

15:40:12

like tonality is so [ __ ] important.

15:40:16

Tonality can be the difference between

15:40:17

getting hung up on and getting said [ __ ]

15:40:19

you and closing a deal.

15:40:22

And literally just tonality. Like that's

15:40:24

just that's the only difference. And

15:40:29

I remember that tonality doesn't come

15:40:30

from watching video like this. It comes

15:40:33

from, you know, repeated experience and

15:40:36

hard work and like taking what you've

15:40:38

actually seen and like applying it,

15:40:40

right? So, and some people are better at

15:40:43

tonality than other people, but

15:40:47

like hear the difference between this.

15:40:52

I want to book an appointment and see if

15:40:54

it's a good fit verse. Yeah, I just want

15:40:57

to book an appointment and see if it's a

15:40:58

good fit. Like, bro, the difference

15:41:01

between those two people and it doesn't

15:41:03

it doesn't like the first one sounds

15:41:04

like there's no way anyone sounds like

15:41:06

that ever, right? But you'd be surprised

15:41:09

because people do

15:41:11

and they expect to get like a [ __ ] 5%

15:41:13

ABR and a good show rate, but it's like

15:41:16

how the hell are you going to get a good

15:41:17

show rate and a good appointment booking

15:41:18

rate if you sound like that?

15:41:21

Versus the second one, which sounds

15:41:23

confident and it sounds reasonable and

15:41:25

it sounds matured and it sounds it's

15:41:28

it's everything, you know. Imagine if I

15:41:30

went through all of these calls or I

15:41:32

guess like all of these, you know,

15:41:33

program videos and I was like, "Yeah, so

15:41:36

tonality is very important and um you'll

15:41:38

really benefit from it versus tonality

15:41:41

is very important. You will benefit a

15:41:44

lot. Like the difference between those

15:41:46

is quite literally [ __ ] insane." And

15:41:49

that only comes from experience.

15:41:53

Tonality is everything. I think tonality

15:41:55

is the most important thing out of all

15:41:56

this this entire video.

15:41:58

So you have to come off as curious. That

15:42:01

has your tonality has to be curious and

15:42:04

because if you sound like an [ __ ] or

15:42:05

you sound like you [ __ ] hate them or

15:42:07

you have no inflections in your voice,

15:42:08

your booking rate will be so low, your

15:42:10

show rate will be terrible, no one will

15:42:12

show. Like and a good example I like to

15:42:15

use is a robot.

15:42:19

Do you think that if you were a business

15:42:21

owner getting called by a setter that

15:42:24

was trying to book you in for an

15:42:25

appointment and he sounded like a robot?

15:42:27

Like he was like, "Hey, is this John?

15:42:31

Hey, so we basically help roofers get

15:42:33

more roof replacements on a pay results

15:42:34

basis. Um, can I ask you some

15:42:36

questions?"

15:42:38

Yeah. So, how's business going? How's

15:42:40

business going for you right now?

15:42:43

Cool. How has that impacted everything

15:42:45

else in the business?

15:42:47

Are you getting started with Legen or

15:42:49

are you looking are you looking to get

15:42:51

started with Legen or is this something

15:42:53

that you've already been dabbling in?

15:42:58

Would you like to hop on an appointment

15:42:59

where we can go over the next options?

15:43:02

This is an if call. So basically to see

15:43:04

if we're a good fit, I'm going to

15:43:05

transfer you over to the how call to see

15:43:07

how this will actually implement your

15:43:08

business. Does that sound good?

15:43:12

Bro, who the [ __ ] would show up to that?

15:43:15

[laughter] I know I wouldn't. You just

15:43:17

can't sound like an [ __ ] and you

15:43:18

can't not have inflections. You have to

15:43:20

have inflection in your voice. You have

15:43:21

to change pitch. You have to know how to

15:43:24

use your voice. And you have to be able

15:43:27

to transmit the energy of a warm hug.

15:43:30

But keep in mind that like on this call,

15:43:33

you're not pitching the service. If you

15:43:35

just pitch the service, they'll probably

15:43:37

just hang up and say, "I'm not

15:43:38

interested." All you're doing is

15:43:40

pitching to hop on a second call. A lot

15:43:42

of people mistake these setting calls

15:43:44

and

15:43:46

be like, "Oh yeah, we bring, you know,

15:43:47

six to eight replacements on a on a pay

15:43:49

results basis every single month and um

15:43:51

we'll get you a ton of leads, ton of

15:43:53

appointments, all this good stuff." And

15:43:54

most people would just say, "Oh, I'm not

15:43:56

interested." And hang up. And the setter

15:43:58

will be like, "Why the [ __ ] is that

15:44:00

happening?"

15:44:01

But it's clear. It's because you're not

15:44:03

framing everything right. You're not

15:44:06

you're not doing it right. you have to

15:44:08

pitch a second call and be like, "Well,

15:44:11

it's super nice to meet you, Mr.

15:44:13

Prospect. Yeah, I just kind of want to

15:44:14

learn a little bit more in your business

15:44:15

on this quick little call that we're

15:44:16

having right now." And just to see if it

15:44:19

makes sense to maybe like hop on another

15:44:20

call where we actually like go through

15:44:22

and take a deep dive into some things I

15:44:24

can show you um what we actually do and

15:44:27

more specific, right? But on a high

15:44:28

level overview, we help roofers, you

15:44:30

know, bring more work in. But that's

15:44:32

super general. That can mean a hundred

15:44:33

things. So the whole point of this call

15:44:35

is just kind of see if it would make

15:44:37

sense to hop on another one, right? The

15:44:40

difference between those is that one's

15:44:43

pitching the service, the other is

15:44:44

pitching the second call. And in a

15:44:46

setting call, if the goal obviously is

15:44:48

to set the appointment, then you want to

15:44:50

be pitching to hop on a second call,

15:44:53

okay? With the intention of trying to

15:44:54

help them.

15:44:57

For example, by transmitting this energy

15:44:59

of a warm hug. An example of this is

15:45:01

like saying, "You're one of us. we

15:45:03

inviting you to the next step. That's

15:45:05

how they want to that's how you want to

15:45:06

make this be perceived by them, you

15:45:09

know, and if you can make it feel like

15:45:13

they made it to the next step, then

15:45:14

that's the key. You know, they answer

15:45:17

your questions, you're like, "Okay,

15:45:21

so I think I can actually let you go

15:45:23

into the next call with the uh founder

15:45:25

of the company." And the reason why I

15:45:27

say that, John, is just because like it

15:45:29

seems like you would be a good fit for

15:45:31

what we do, right? Not everyone does and

15:45:34

that's the reason why I'm inviting you

15:45:35

to this call with the founder. Okay? So

15:45:38

he can actually run you through the

15:45:39

process and how it actually works. Does

15:45:41

that sound good? You know, it's like

15:45:44

making them feel like they made it to

15:45:46

the next step is very very important.

15:45:48

Kind of general consensus to just kind

15:45:50

of help you improve is that when you

15:45:52

tell the prospect something, make it

15:45:55

more downward with your tone. Okay? So,

15:45:57

like let's say you're telling

15:46:01

I don't know

15:46:03

you have like

15:46:06

let's say you have a servant or a minion

15:46:10

and you're like

15:46:12

go bring me a cup of water

15:46:16

or I don't know you tell your servant to

15:46:18

go bring you a cup of water and you say

15:46:20

it more downward. You're not like can

15:46:23

you bring me a cup of water? Like you're

15:46:25

not you're not [ __ ] using upward

15:46:26

inflection there. Like you must be

15:46:28

downward because you're asking, you

15:46:30

know, you're you're telling them

15:46:33

something.

15:46:35

So when you tell the prospect something

15:46:37

on a signing call, use that

15:46:39

downwardness.

15:46:41

Be like,

15:46:44

"So here's what we do. We will help

15:46:47

roofers generate this work by using paid

15:46:50

ads." Like using that downward voice,

15:46:53

not like

15:46:54

Yeah. So, we help roofers with like paid

15:46:57

ads. Like you don't you don't sound

15:46:59

curious about that. Like tone is very

15:47:01

logical b like logical and experience

15:47:04

based. Like I feel like

15:47:07

some people just don't have that well of

15:47:09

a you know background and having good

15:47:10

tone. But if you're asking a question

15:47:14

about something about like goals, but

15:47:16

like you don't want to you don't want to

15:47:17

sound downward there and be like, "What

15:47:20

are you doing to hit your goal?" or

15:47:21

like, "What's your what's your goal for

15:47:22

2024?" Like you don't want to be like

15:47:25

that.

15:47:26

Like yeah, cool. So like what's your

15:47:29

goals for 2024?

15:47:33

What are you guys looking to accomplish?

15:47:36

Awesome. Yeah. Yeah. Yeah. For sure.

15:47:38

Yeah. Yeah. How is that like impacting

15:47:39

everything? Is that good?

15:47:42

which these might not be good, you know,

15:47:43

questions to ask or whatever, but like

15:47:45

just in general, just giving you the

15:47:46

example for tone reasons, you know, see

15:47:48

the difference in tonality between like

15:47:51

how much money have you guys made in

15:47:53

2023?

15:47:55

How much money did you guys make in

15:47:56

2023? Like the difference between those

15:47:59

two can be literally the difference in

15:48:01

your show rate. Like tonality is so

15:48:03

[ __ ] important, you guys. And the

15:48:04

only way you can get better on it is to

15:48:06

understand that you must do upward

15:48:07

inflections for questions and curiosity,

15:48:09

but more downward when you're actually

15:48:11

telling them something. And a good rule

15:48:15

of thumb with this is just like come off

15:48:16

as if you were talking to a normal

15:48:17

person.

15:48:19

Like I'm assuming that you're probably

15:48:22

not a dick and you're probably not like

15:48:23

a bad person. So like you can kind of

15:48:26

just think of this like as a natural

15:48:27

conversation with someone.

15:48:30

I think people sometimes have this

15:48:31

connotation that a setting call must be

15:48:33

this robotic salesoriented call where

15:48:36

everything's serious because it's about

15:48:37

business. But when you're like that,

15:48:40

your show rate is terrible. And the

15:48:43

reason is is because these business

15:48:44

owners are so used to calls like this

15:48:48

that they're almost all robotic and

15:48:50

everyone treats them as like

15:48:51

quoteunquote business calls and being

15:48:52

more formal. It's like don't do that. Be

15:48:56

natural. Crack jokes. Have a normal

15:48:59

tone. Sound like a [ __ ] normal person

15:49:01

that you know the business owner would

15:49:02

want to be friends with. And that is

15:49:05

what gives you the good show. That's

15:49:07

what gives you the good close rate. A

15:49:08

lot of people don't understand that.

15:49:12

People kind of get this preconceived

15:49:14

connotation about setting appointments,

15:49:15

right? They think everything must be

15:49:16

robotic. Everything has to be quote

15:49:18

unquote business professional. But this

15:49:20

is not even close to the truth. You

15:49:23

can't be robotic.

15:49:26

You have to be a normal person. And I I

15:49:28

kind of already went through some

15:49:29

examples, but you just cannot be robotic

15:49:32

robotic. You have to change your tone.

15:49:33

You have to have inflections in your

15:49:35

voice.

15:49:37

You can't do the whole call like this.

15:49:38

Otherwise, they're not going to book an

15:49:39

appointment. Oh, how was 2024 for you?

15:49:42

Cool. Cool. Yeah. Yeah. How was uh what

15:49:45

are you planning on? What what are your

15:49:46

goals for this year

15:49:48

got you? Do you think that you're

15:49:50

actually like in range of hitting those?

15:49:52

What are you currently doing to get new

15:49:54

work? How many leads did you get last

15:49:55

month versus like so how many leads did

15:49:59

you guys get last month? How much money

15:50:01

did you guys make last year? I'm just

15:50:02

kind of curious.

15:50:04

What are you guys looking to get done

15:50:06

this year?

15:50:09

And by having a tone like that, you're

15:50:10

not going to get pushed around.

15:50:13

You're just going to like make the

15:50:14

prospect enjoy the call and not make it

15:50:17

feel like a [ __ ] interview. like you

15:50:18

want to make it feel like a calm,

15:50:21

casual, nice conversation that's also,

15:50:24

you know, truthful and present. Frames,

15:50:27

labels, and mirrors. So, we covered

15:50:29

tonality. Next up is frames, labels, and

15:50:32

mirrors. Now, these are like three

15:50:33

little subconcepts that, you know,

15:50:35

you'll find yourself doing on calls.

15:50:38

Frames is like taking something someone

15:50:40

says and reframing it towards the sale

15:50:41

or the identity of the person who buys.

15:50:44

So, let's say someone says, "Oh, I don't

15:50:46

need more work. I don't need more work.

15:50:49

Most unskilled setters would be like oh

15:50:50

great well sounds like you're doing well

15:50:52

and I don't need to do much or actually

15:50:54

without tone they'll be like great great

15:50:57

sounds like you are doing pretty well

15:51:00

but like great setters will use frames

15:51:02

basically you take what they say right

15:51:05

and then you reframe it towards the

15:51:06

sale. So you would say something along

15:51:09

the lines of okay well it sounds to me

15:51:12

that like you seem to achieve everything

15:51:14

there is to achieve there right and it

15:51:17

might be time to move on to something

15:51:18

greater. No

15:51:21

it's basically just saying exactly what

15:51:23

they're saying in a different way and

15:51:24

framing it towards you know a direction

15:51:26

that would lead to the sale. And the

15:51:30

second thing so we covered frames. Now

15:51:32

labeling is just labeling their

15:51:34

identity. So it's usually done through

15:51:35

statements like oh sounds like or feels

15:51:37

like and then usually a positive

15:51:39

experience right so for example if you

15:51:43

believe that it takes an action taker to

15:51:47

you know you know succeed

15:51:49

um as a client for you then they might

15:51:52

say something like yeah I've been

15:51:54

working every day since like like 6 a.m.

15:51:56

I don't don't even see the family.

15:51:58

Obviously, you might want to dig in more

15:52:00

about that, but you could say, you know,

15:52:03

sounds like you're an action taker,

15:52:08

you know, and by doing this, by labeling

15:52:11

them, they associate themselves more

15:52:13

with the identity of the person that

15:52:15

will inevitably buy your product, right?

15:52:19

The third thing is mirroring. Uh mirrors

15:52:21

is they're just like it's a just a way

15:52:23

of saying what they said using upward

15:52:25

inflection to get more information. So

15:52:26

like for example like if they tell you

15:52:28

I'm drained or I'm suffering or like

15:52:32

I'm about to go bankrupt

15:52:36

you would just say drained

15:52:38

suffering

15:52:41

bankrupt.

15:52:43

And by doing this like this little just

15:52:45

one don't say the whole thing like

15:52:47

you're going bankrupt because that'll

15:52:49

sound defensive, right? That'll sound

15:52:51

like you're pushing them

15:52:53

and um it'll be more like hostile,

15:52:55

right? So like for example, let's say

15:52:57

they say I'm drained and you would say

15:52:59

you're drained. Like see that sounds

15:53:01

like you're attacking them. But if they

15:53:04

say I'm drained and you would say

15:53:07

drained,

15:53:09

then it just allows you to

15:53:12

get more information. and they'll

15:53:13

explain more like they'll be like,

15:53:14

"Yeah, yeah, well, it's just been really

15:53:15

hard recently." You know, they they'll

15:53:17

explain things, right? This is just a

15:53:18

way to get more information. So, that's

15:53:20

that. And just be curious. Don't be

15:53:24

judgmental. It's very easy to come off

15:53:26

as judgmental on these calls. So, it's

15:53:28

very important to be curious.

15:53:30

Um, and if you can use these mirrors and

15:53:33

stuff, you'll get more information on

15:53:34

their, you know, the current situation.

15:53:36

And you'll you'll see this a few times

15:53:38

on, you know, maybe like once or twice

15:53:39

every single setting call. and you'll

15:53:42

find yourself using it quite frequently

15:53:43

and you won't it won't just be like I'm

15:53:45

drained or um I'm suffering. It'll be

15:53:47

like more casual stuff like yeah man I'm

15:53:50

pretty tired like tired you know you

15:53:53

just kind of you you'll find yourself

15:53:54

using it. So it's another thing

15:53:57

nonopended questions. So basically avoid

15:54:01

questions that aim towards a yes or no

15:54:03

answer.

15:54:04

And the reason why is because these

15:54:06

don't really progress anywhere in the

15:54:08

call. Like they don't do anything to the

15:54:09

call. So, it doesn't progress the

15:54:12

conversation toward the sale. So, like

15:54:14

you must ask open-ended questions. So,

15:54:17

nonop non-open-ended questions are

15:54:19

questions that are essentially

15:54:20

nonopen-ended, right? They have like

15:54:22

literally a yes or no, a binary answer.

15:54:25

Like instead of asking is this is the

15:54:27

business going well,

15:54:29

they're going to say either yes or no.

15:54:31

And they're probably going to say yes

15:54:34

verse asking how's the business going.

15:54:38

They're not going to say yes. They're

15:54:39

going to say, "Oh, it's it's been going

15:54:41

pretty well. We've, you know, we've seen

15:54:42

an increase or whatever." Right? So, if

15:54:45

you can stick to asking open questions

15:54:48

like, "What are you currently doing for

15:54:50

a living? What has you looking into X?"

15:54:52

Or, "I an ideal world, what is your goal

15:54:54

with X?" Like, by asking these

15:54:57

non-opened questions, they leave it up

15:55:00

to the prospect to give them an actual

15:55:02

response that's not, you know, just like

15:55:04

a binary yes or no. and it'll actually

15:55:07

lead to, you know, the sale inevitably

15:55:09

or like have a direction because like

15:55:11

when you ask yes or no oriented

15:55:13

questions like it doesn't really go

15:55:14

anywhere.

15:55:17

Double commitment questions. These are

15:55:19

amazing. Like these are like candy or

15:55:22

like crack to good setters. So it's a

15:55:24

question that has two options and they

15:55:26

have they have to commit to a path,

15:55:28

right? But both answers lead to you know

15:55:30

the direction of the sale. So most

15:55:34

setters will open up their setting calls

15:55:36

with a double commitment question. So

15:55:39

let's say we're you know a real estate

15:55:41

offer and I like this example because

15:55:42

when my sales you know my manager sales

15:55:45

manager current sales manager is uh

15:55:47

mentioned this and he's like he's on a

15:55:49

real estate offer for Justin Waller and

15:55:52

it was very interesting because I was

15:55:53

like okay so how do you open up your

15:55:56

calls? He's like hey it's Brandon from

15:55:59

uh Justin Waller's team. Does that ring

15:56:00

any bells?

15:56:03

Cool. Cool. Yeah. So, are you currently

15:56:05

in real estate or are you just kind of

15:56:07

looking to get into it? So, see how the

15:56:10

question has two different paths and you

15:56:13

know the the prospect has to choose a

15:56:15

path and each one leads directly to the

15:56:17

sale. So, that's very very smart. So,

15:56:20

another one is like kind of have you

15:56:22

dipped your toes in lead generation or

15:56:23

are you kind of just looking to get

15:56:24

started?

15:56:27

Double commitment questions are great

15:56:28

openers to setting calls, but be very

15:56:31

careful if the setting call is cold

15:56:35

because like if you're if you cold call

15:56:37

someone and you open the call and say,

15:56:40

"Hey, is this John?" and you ask them,

15:56:43

"Have you dipped your toes in lead

15:56:44

generation? Are you looking to get

15:56:45

started?"

15:56:47

Like, you can't ask that. Like, it

15:56:50

doesn't make any sense. It's like, "Are

15:56:52

you looking to get started?" Like, they

15:56:54

don't know who the [ __ ] you are. They

15:56:55

don't even know. they've never even

15:56:56

heard of you. So, you can't ask them are

15:56:58

they looking to get started because they

15:56:59

have no there's no affiliation to you

15:57:01

and lead generation yet, you know,

15:57:03

because it's a cold call, right?

15:57:06

You can um get away with it in cold SMS

15:57:09

if you do it the right way. Just be very

15:57:11

cautious,

15:57:13

you know? It it's you got to be careful.

15:57:16

Usually this works better with like paid

15:57:18

ads or organic. Like if someone comes in

15:57:19

on a paid ad and submits a form as a

15:57:21

lead and you call them, you're like,

15:57:24

"Hey, it's Owen from Bridgeelike Media.

15:57:25

Did you get a you filled out our ad?

15:57:27

Does that ring any bells?" Awesome.

15:57:30

Yeah. Yeah. So, are you looking to kind

15:57:31

of get into lead generation or are have

15:57:34

you already like dipped your toes in it?

15:57:36

Like that makes complete sense, right?

15:57:40

These are great openers to setting

15:57:42

calls, but again, just be careful if

15:57:44

it's cold.

15:57:45

Red flag recognition.

15:57:48

There is a lot of red flags I have seen

15:57:50

over the years that indicate a

15:57:51

problematic client or a bad sales call.

15:57:53

So, I'm going to go ahead and go through

15:57:55

a list of a few red flags just for you

15:57:58

to kind of be weary of and be cautious

15:58:01

about. So, if you see one, don't

15:58:03

immediately just hang up and give up,

15:58:05

right? Just

15:58:07

be, you know, be careful. Keep

15:58:09

progressing towards the sale, but do it

15:58:11

skeptically, right? because chances are

15:58:13

if they're, you know, one of these red

15:58:16

flags, like they're not going to either

15:58:17

be a good client or they're not going to

15:58:18

you're not going to have a good sales

15:58:19

call with them. Um, but it's not binary.

15:58:23

Like it's it depends. Red flags meaning

15:58:25

I won't pay upfront no matter what. Or

15:58:27

just people that sound less competent,

15:58:29

people who brag about money or ask about

15:58:31

prices a lot, people that are absolutely

15:58:33

broke and it's apparent online marketing

15:58:35

doesn't work. Like there's a lot of red

15:58:36

flags. These are kind of like the main

15:58:38

ones that I've noticed on setting calls.

15:58:40

If someone has one of these red flags

15:58:42

and they're saying, "Oh, no. I'm not

15:58:44

paying a friend no matter what. You

15:58:45

can't. There's nothing you could do."

15:58:47

It's like, okay, don't even bother

15:58:49

booking them in. Honestly, it's probably

15:58:50

just going to be a waste of your time.

15:58:52

But if you do go forward with the

15:58:54

process, do it very, very skeptically,

15:58:56

right? Same thing with all the other red

15:58:57

flags. Pattern breaking. Pattern

15:58:59

breaking is very, very important. This

15:59:02

is this is very important on setting

15:59:04

calls, especially cold calling and cold

15:59:05

SMS calling. As agency owners,

15:59:09

we got we have to keep in mind that ev

15:59:11

literally everyone is calling these

15:59:13

business owners. Everyone and their mom,

15:59:14

you know, they're getting five to 10 of

15:59:16

these calls every single day. And that's

15:59:19

not a bad thing, right? That's okay.

15:59:20

That's actually honestly a good thing

15:59:22

because like it's super easy to stand

15:59:23

out. So the intro of the call is very

15:59:26

very important, right? It's one of the

15:59:27

most important parts of the whole call.

15:59:29

The first like

15:59:32

the first usually like five or so

15:59:33

seconds is usually where most people

15:59:35

will hang up. So,

15:59:37

first of all, you need to properly be

15:59:39

able to open up the call.

15:59:42

And I'll teach you properly like how you

15:59:44

should open a call just like

15:59:46

realistically. But a great thing to

15:59:48

remember is just break the pattern. You

15:59:51

know, you can break the pattern with

15:59:53

humor, with being unique, with just

15:59:55

acting different. Like anything you can

15:59:57

do to break the typical pattern that

15:59:58

they're so used to seeing is always

16:00:01

going to help you get, you know, closer

16:00:03

closer to the sale. And if you're able

16:00:06

to have humor and like get these guys

16:00:07

laughing, like they will join a meeting

16:00:09

with you because they like you. You

16:00:11

know, if you're a, you know, stagnant

16:00:13

robot that doesn't [ __ ] change and

16:00:15

just like, "Oh yeah, we can get you

16:00:17

appointments." Like, they're just going

16:00:19

to be bored out of their mind. They

16:00:20

can't even sit on a call with you for

16:00:22

more than five minutes. You think

16:00:22

they're going to sit on a call with you

16:00:23

for 50?

16:00:25

So, be very, very good and work on

16:00:28

toward like work towards breaking the

16:00:29

pattern.

16:00:31

Humor.

16:00:33

Humor is a great way of breaking the

16:00:34

pattern. You know, building rapport,

16:00:36

building trust, etc. If you can get

16:00:38

these guys laughing, it really, really

16:00:40

helps. And most people will, you know,

16:00:42

once again, treat these calls as robotic

16:00:44

as possible. And so, if you can be a

16:00:46

human, crack a joke here and there,

16:00:49

it'll help a lot. Now, I can't really

16:00:51

come up with examples off the top of my

16:00:52

head for this because like it's really

16:00:55

really natural and depends on the actual

16:00:56

like call and the flow of the call and

16:00:58

you kind it kind of just comes to you in

16:01:00

the call. But one thing I will say is

16:01:02

just don't have like a restriction for

16:01:05

humor. Like it's fine. You could say it,

16:01:06

right? You can be funny. You can you can

16:01:09

crack a joke here and there. A good

16:01:10

example is like if they give you the

16:01:13

objection of like, why are you different

16:01:15

than all the other people that call me

16:01:16

today? You can just be like, you

16:01:18

honestly like I ask myself that question

16:01:20

every single day about why I'm different

16:01:22

and why I'm so good at what I do. And

16:01:23

honestly, I can never seem to find the

16:01:25

answer. Like just doesn't seem to come

16:01:27

to me. like by just cracking like a

16:01:29

little joke here and there by making it

16:01:31

more fun for them like they will be much

16:01:33

more incentivized to book right so humor

16:01:35

is really really important.

16:01:38

Finally conversation so what you

16:01:40

actually do on the call right we've

16:01:41

talked about how you should be on the

16:01:43

call like your identity and your mindset

16:01:45

towards the call and then how you should

16:01:48

you know act on the call but here's what

16:01:50

you should actually do on the call.

16:01:52

One thing I want to quickly mention is

16:01:54

pain. Pain is very important in sales.

16:01:57

It is quite literally what drives the

16:01:59

sale on the closing call. But on setting

16:02:01

calls, we don't want too much pain. You

16:02:04

do want to build some pain, right? And

16:02:05

you will do so if you enter level two,

16:02:08

the action level, right? We have the

16:02:09

surface action and transformative level.

16:02:12

If you act if you enter level two,

16:02:14

you'll build some pain, right? Just a

16:02:15

little bit. But keep in mind that like

16:02:17

these are typically PNA energy dominated

16:02:20

individuals, right? They are practical.

16:02:21

They're action-based. And because they

16:02:23

are business owners, they are going to

16:02:25

be more difficult. They're going to be

16:02:27

less receptive to building pain on these

16:02:29

calls. So instead of driving straight

16:02:32

into the pain of not being able to see

16:02:34

their kids at night or like you know all

16:02:36

these things and deep and meaningful

16:02:38

talks, it's like it's better to just

16:02:40

talk about numbers and goals because if

16:02:43

you can dive specifically into the

16:02:44

numbers and the truth behind the

16:02:46

numbers,

16:02:48

it will be more than enough pain.

16:02:51

Because what's interesting, like a great

16:02:53

example I like to think about is on

16:02:55

closing calls when you ask someone's

16:02:57

like how many leads they generate last

16:02:59

month or how many leads they usually

16:03:00

generate. Usually they'll say, "Oh, I

16:03:02

don't know 10 to 20." And then you find

16:03:04

out that last month was 10, the month

16:03:07

before that was eight and the month

16:03:08

before that was six. There's been no 20.

16:03:12

It's it's 10 to 20. So if you can be

16:03:15

apparent, be truthful and figure that

16:03:17

out and just be like, "Okay, so usually

16:03:19

it's more like four to 10." Okay,

16:03:22

gotcha.

16:03:23

Because if you can just make the truth

16:03:24

apparent to them in the numbers, that

16:03:26

is, trust me, that's more than enough

16:03:28

pain to get, you know, a solid emotional

16:03:30

buy in.

16:03:33

If you go deep on setting calls, it's

16:03:36

usually a good idea because of the

16:03:37

emotional momentum towards the sale, but

16:03:40

for business owners, I don't think it's

16:03:42

the best idea. You don't want to go too

16:03:44

into depth here. You just want to make

16:03:46

sure that you know the numbers are

16:03:47

clear, the numbers are truthful, and you

16:03:50

kind of everything's understood to them.

16:03:53

So like it's painful, right? Like the

16:03:55

numbers are often times painful. So

16:03:58

because the problem is that most will

16:04:00

get annoyed, most will get defensive,

16:04:01

most will hang up, and the call will

16:04:04

typically end pretty bad. So for PNA

16:04:07

energy types at least, don't go too into

16:04:09

depth. Just go into depth about the

16:04:11

numbers and goals. Number two, why now?

16:04:13

So, we covered pain. Now, why now? So,

16:04:16

figuring out why they're on the call now

16:04:18

specifically will and can increase

16:04:21

urgency, build commitment. A lot of good

16:04:24

things come from figuring out like why

16:04:26

they're on the call now. So,

16:04:29

but like you got to be careful about

16:04:31

this, especially like if it's a cold

16:04:33

call, you can't be asking why did you

16:04:35

decide that you, you know, now is the

16:04:36

time that you wanted to change. Like you

16:04:38

you can't say that in a cold call

16:04:40

because like you called them, you know,

16:04:42

that makes quite literally no sense

16:04:43

because like they're just kind of like

16:04:45

hearing you out, just kind of like

16:04:46

letting you reach out to them and they

16:04:48

didn't actually make like a conscious

16:04:50

decision to call you and try to, you

16:04:51

know, figure and like if they looked up,

16:04:54

you know, lead generation online, saw

16:04:56

your number, and then gave you a call,

16:04:58

then it makes sense to ask why did you

16:04:59

decide that now was the time you wanted

16:05:00

to reach out and give like and change.

16:05:03

But if you're doing a cold call, that

16:05:04

makes no [ __ ] sense, right? So just

16:05:06

be careful about that. And so asking

16:05:09

like any why now related questions, just

16:05:11

kind of figuring out why they're on the

16:05:12

call now. Do this when leads are coming

16:05:14

in organically or via paid ads. Do not

16:05:17

do this with cold outbound of any kind.

16:05:19

Do not do this with DMs, cold SMS,

16:05:21

nothing. Just only do it with organic

16:05:23

and paid ads, you know, because if

16:05:25

someone calls you, if someone fills out

16:05:27

your form and paid ad and a paid ad and

16:05:29

shows interest, you can call them be

16:05:31

like, "Okay, so why now?" Like, "Why

16:05:34

have you decided to just fill out one of

16:05:36

these ads?" Now, I'm sure you've been

16:05:37

seeing these for months. Like, why now?

16:05:39

Specifically, what's changed?

16:05:42

That makes sense.

16:05:45

Qualification SL reverse qualification.

16:05:48

So, qualification is very, very

16:05:49

important on setting calls. This will

16:05:50

determine who you book and who you

16:05:52

don't, right? So, this will look at, you

16:05:55

know, a lot of stuff that's all

16:05:57

dependent on your niche. But a good rule

16:05:58

of thumb is usually like income, time,

16:06:00

job capacity.

16:06:03

So, for example, like roofing, like I

16:06:04

don't take clients making less than 5

16:06:06

thou 500k a year. I just don't, you

16:06:09

know, that's a qualification that I

16:06:11

have. And another thing is like if

16:06:14

they're retiring like this year or like

16:06:16

they just don't have any time

16:06:17

whatsoever, then I wouldn't even bother

16:06:19

scheduling a time in, right? Because

16:06:21

like one is that people should always be

16:06:23

able to make time, right? So, they say

16:06:25

they don't have time like okay because

16:06:26

you're just not willing to make it. But

16:06:28

if they're also like retiring or, you

16:06:30

know, selling their business or

16:06:33

stepping away from it, it's like it's

16:06:35

not their focus, not their priority. It

16:06:37

doesn't really make sense to get them on

16:06:38

a call and set them and close them and

16:06:40

do all this and that, right?

16:06:43

I also don't take roofers that don't

16:06:45

have enough subcontractors to actually

16:06:46

handle the jobs or enough sales guys to

16:06:48

go to the appointments I bring them.

16:06:50

It's important that like you filter

16:06:52

through these leads. Don't just sign and

16:06:54

close everyone that comes to you. You

16:06:56

have to be more selective. It's very

16:06:58

very important. Otherwise, you'll have

16:06:59

really bad churn. You'll have clients

16:07:01

that are nagging on you every single

16:07:03

day. And if you want to have a

16:07:06

successful business over a long period

16:07:07

of time, you need to get clients that

16:07:09

are good, right? And the best way to do

16:07:11

that is by being strict on

16:07:12

qualifications.

16:07:15

So, you have to figure out these

16:07:17

qualifications. Keep them in mind when

16:07:18

you do your setting calls. Um, you or

16:07:21

someone from your team will always need

16:07:22

to qualify prospects before sales calls.

16:07:25

So just like make a doc or make a SOP

16:07:28

your you know keep these qualifications

16:07:29

very very um

16:07:33

very specific and keep them in your keep

16:07:35

them in your mind just when you go to

16:07:36

set right

16:07:38

the other thing reverse qualification so

16:07:40

we covered qualification now reverse

16:07:42

qualification is a term that I coined

16:07:45

that basically means tactical skepticism

16:07:49

so it's like intentional skepticism

16:07:53

And it's like kind of acting like people

16:07:56

aren't qualified which makes them want

16:07:58

to book in more. So for example, you'd

16:08:01

say, I mean, are you sure you would even

16:08:03

have the time to do something like this?

16:08:06

Like do you even want to grow the

16:08:07

business in the first place? Like

16:08:08

because we only want to work with

16:08:09

growthminded individuals. So like I

16:08:12

don't know if we can even help you in

16:08:13

the first place.

16:08:16

And you might think that you'll get hung

16:08:17

up on by doing this, but and you know,

16:08:22

honestly, like if you have a bad tone,

16:08:24

you you probably will get hung up on,

16:08:25

but if you have a good tone and correct

16:08:27

tone, like people will actually try to

16:08:29

convince you why they're qualified, and

16:08:32

they'll try to convince you to go on a

16:08:34

call with you and book a call in. And

16:08:36

from there, it's so [ __ ] easy. It's

16:08:37

cake. Like, if you try this with a bad

16:08:40

tone, it's like, do you even want to

16:08:41

grow the business in the first place?

16:08:43

Like we literally only work with

16:08:44

growthminded individuals and it doesn't

16:08:46

sound like we can even help you. Like if

16:08:49

you have that tone on a call, bro, dude,

16:08:51

they're going to [ __ ] hang up.

16:08:52

They're going to block you. They're

16:08:53

going to they're going to hate you

16:08:55

versus I mean I just I don't know. Do

16:08:58

you do are you like looking to grow the

16:09:00

business in the first place? Like the

16:09:02

only reason I say that is because we

16:09:03

only work with growthminded people. I'm

16:09:05

not saying you're not growthminded. I

16:09:06

just want to I just want to make sure we

16:09:08

can know if we can even help you in the

16:09:09

first place because I right now I don't

16:09:10

know if we can even help you, right?

16:09:12

Like that's such a better tone. It all

16:09:14

comes down to tone.

16:09:19

And the reason why this works so well,

16:09:21

this whole idea of reverse

16:09:22

qualification, is because these guys are

16:09:24

so used to having all this authority.

16:09:26

You know, they're so used to pushing

16:09:27

these little kids calling them around.

16:09:28

But when you break that pattern, when

16:09:30

you almost disqualify them before they

16:09:32

disqualify you, they realize that you're

16:09:34

you're different. This isn't the same.

16:09:37

And that will entice them to want to hop

16:09:39

on a call.

16:09:42

So if you haven't mastered your tone or

16:09:44

they are easily agitated, they might say

16:09:47

[ __ ] off and hang up. But honestly, who

16:09:50

cares? Doesn't matter. Notes.

16:09:53

So whether you yourself is taking the

16:09:56

sales call, whether you're closing or

16:09:58

whether you're just like handing it off

16:09:59

to a closer, it's crucial that you take

16:10:02

notes for each one of these setting

16:10:04

calls. And the reason why I say like

16:10:06

handing, you know, setting calls off to

16:10:08

a closer

16:10:10

is

16:10:12

because

16:10:15

oftent times when you're running paid

16:10:16

ads, right, or when you just start to

16:10:19

run paid ads and you actually have a

16:10:20

closer, you usually

16:10:24

want to still do those set calls

16:10:25

yourself.

16:10:27

And those set calls from paid ads would

16:10:29

be like confirmation type calls. So

16:10:31

that's why I kind of mean that there. Um

16:10:33

or like let's say you just like want to

16:10:35

be a setter for a company or whatever

16:10:37

like whatever you end up doing, right?

16:10:40

It's just very important that you take

16:10:41

notes. So notes about their income,

16:10:44

their goals, their current situation,

16:10:45

what type of energy they seem to have on

16:10:47

the call, just the background

16:10:48

information, etc. Just general stuff

16:10:51

about them that you think that the

16:10:53

closer would benefit from knowing.

16:10:55

Thankfully, go highle notes are super

16:10:58

easy to use, right? So when you go to

16:11:01

call the prospect right when the meeting

16:11:02

starts, you'll open up go high level and

16:11:05

that's just going to be a natural flow,

16:11:06

right? Because you're going to call them

16:11:08

and the notes will be right in the

16:11:09

contact. So that's why I recommend

16:11:11

taking notes on go high level. You can

16:11:13

just take notes for every, you know,

16:11:14

setting call. So it's super simple,

16:11:16

right? Taking notes. It's it's

16:11:17

important. I would do that for every

16:11:18

single setting call. Um as well as even

16:11:21

if you're taking the closing calls,

16:11:22

which is probably most the case of you

16:11:24

like most of you in the beginning,

16:11:25

right? when you're just like you're

16:11:26

setting the calls, you're booking the

16:11:27

appointments, you're closing them, take

16:11:29

the notes in the go high level. Don't do

16:11:31

it on like a whiteboard like what I used

16:11:32

to do. Um, and the reason why is because

16:11:35

like yeah, you just take notes, you put

16:11:37

it in the go high level context, then

16:11:38

when you have it, you have it ready for

16:11:40

you, you know, readily available for you

16:11:41

during the closing call. The reason why

16:11:42

this is like helpful is because when you

16:11:45

can get some of that surface level BS

16:11:47

out of the way, like the data

16:11:48

collection, you know, like how much

16:11:50

they're currently making, how many jobs

16:11:52

they're doing, all that good stuff. When

16:11:53

you can get that information out of the

16:11:55

way, then on the closing call, you have

16:11:57

more time to go into more deep [ __ ]

16:11:59

right? Have time to build more pain and

16:12:01

go deeper into the process and level up,

16:12:04

right? Going like literally leveling up,

16:12:06

going from the surface level to the

16:12:07

action level. And you know, because all

16:12:09

of that information is data collection,

16:12:11

right? It's all on the surface level.

16:12:12

And if you can have that information

16:12:13

already readily to, you know, available

16:12:15

to you in your notes, and it gives you

16:12:16

that much more time and a chance to, you

16:12:18

know, dig deeper and go into like

16:12:20

hopefully the transformative level where

16:12:22

you need to be. on the identity level to

16:12:24

get them to buy, right? Which we'll

16:12:26

cover more, you know, later in these

16:12:27

videos. But booking tie-down. So, at the

16:12:31

end of the call, there's a few different

16:12:32

ways you can do this. And if you want to

16:12:35

maximize the chance that they show and

16:12:38

inevitably become a client, then you

16:12:42

have to be comfortable tying down the

16:12:43

booking.

16:12:45

So what I mean by that is usually you

16:12:50

keep them on the phone, you know, for

16:12:51

another 3 to five minutes and proceed to

16:12:53

book them while still on the phone. So

16:12:56

this is really really important. Usually

16:12:59

the biggest reason why people's show

16:13:01

rate is so bad is because they don't do

16:13:04

this. I mean obviously it's the the

16:13:06

ability of the setter, but like this

16:13:08

this comes with the ability of the

16:13:09

setter. Like if you're a good setter,

16:13:10

you're doing this, right? And so while

16:13:13

you're still actually on the call with

16:13:15

them, you want to book them in on the

16:13:17

phone. So like let's say they agree to a

16:13:18

meeting and they think it actually makes

16:13:20

sense for their business and you think

16:13:21

you can actually help them. Then you get

16:13:24

their email, you book them in and most

16:13:26

people hang up the call there and be

16:13:27

like, "Okay, cool. I'll see you then."

16:13:29

But the problem is is that like they

16:13:30

don't get an email, they don't get a

16:13:31

notification until like a few minutes

16:13:33

later. They don't even really recognize.

16:13:35

Maybe the email goes to spam. Maybe they

16:13:37

don't see the invitation. Like there's

16:13:39

so many things that could happen when

16:13:40

you're not talking to them. So, while

16:13:42

you're still on the phone with them, be

16:13:44

like, "Cool. You got like maybe like

16:13:45

three to five more minutes real or like

16:13:47

you got you got like two to three more

16:13:48

minutes real quick. I just want to book

16:13:50

you in. Make sure you actually get the

16:13:51

email so you know where to join so we

16:13:53

can actually help you or at least see if

16:13:55

this would be a good fit." Right? And

16:13:57

then while you're still on the phone

16:13:58

with them, you would basically, you

16:14:01

know, make sure you get the email clear,

16:14:02

actually book them in and go high level

16:14:04

while you're still talking to them,

16:14:05

right? You're still talking to them at

16:14:06

this moment. And then you can ask them,

16:14:08

be like, "Cool. Did you get that email?

16:14:10

Did you get that confirmation? Yes.

16:14:12

Sweet. Go ahead and press yes to it. And

16:14:14

then you can either ask them to reply to

16:14:16

the email, reply to the text message

16:14:17

just to get some kind of form of

16:14:19

commitment on there. And it's always a

16:14:20

good idea.

16:14:22

This is very important, right? Because

16:14:25

like they need to show some form of

16:14:27

commitment that they're going to show

16:14:29

and this also helps them, you know, get

16:14:31

the VSSL if that's, you know, what

16:14:33

you're sending to them. But also get

16:14:36

them to reply yes to confirm the email.

16:14:39

And maybe not reply yes, I mean like

16:14:41

press yes the button. Like there's, you

16:14:43

know, an option when you send an

16:14:44

invitation or an event via Google

16:14:46

calendar, like there's like a yes or no.

16:14:48

And make sure they press yes. And um

16:14:53

also if you have an SMS that's like

16:14:56

reply yes, otherwise your booking will

16:14:58

be cancelled. Like if you have that

16:14:59

automation set up, which I don't have it

16:15:01

in my base snapshot, but you can always

16:15:02

add it, um then you want to get them to

16:15:05

reply to the SMS while still on the

16:15:06

call. I did that as well for a lot of my

16:15:08

sets and it helped a lot, especially my

16:15:10

show rate. So,

16:15:13

um another thing about this though, if

16:15:15

they're driving, don't ask them to reply

16:15:17

to the text or reply to the email or

16:15:19

confirm the call. Um, just say something

16:15:22

along the lines of, "Cool. Okay, well, I

16:15:24

just sent out the invite, so I don't

16:15:25

want to pull, you know, pull up your

16:15:27

email and cause a disaster. So, just

16:15:30

make sure that you get to it right as

16:15:31

soon as you can, you know, you're pulled

16:15:33

over or like, you know, you're parked,

16:15:35

you're back at home, back on the job

16:15:36

site, whatever it is, just check your

16:15:38

phone, check your email, and you should

16:15:39

see it, you know, like confirmation

16:15:41

email. Just press yes to confirm.

16:15:43

Otherwise, it's going to get cancelled."

16:15:45

And that's not something that's like an

16:15:46

optional thing. It's just like it's

16:15:48

mandatory, right? So,

16:15:51

and then just follow up with them an

16:15:53

hour later if they haven't done so yet.

16:15:54

Just give them another call or a text to

16:15:56

make sure they confirm. And

16:15:58

additionally, you can even add them, you

16:16:00

know, have them add your contact.

16:16:03

Additionally, you can even have them add

16:16:05

your number, your go high level number

16:16:07

as a contact in their phone. So, this is

16:16:09

like a something that's like a little

16:16:11

bit more niche and not a lot of people

16:16:12

know this or do it, but on that, you

16:16:16

know, call right, you have, you know,

16:16:17

the booking, the booking gets sent to

16:16:19

them. and they see you know SMS

16:16:20

automation from go high level that's you

16:16:23

know confirmation about the call and you

16:16:25

just ask and be like yeah if you want

16:16:27

you can even add this as a contact and

16:16:29

then from there you can know how to

16:16:30

reach me and you'll see where the

16:16:32

reminders are coming from and you'll

16:16:34

know when to join where the booking link

16:16:35

will be and then you can also send in

16:16:37

the pre-all via cell an hour before the

16:16:39

meeting on there's a lot of good ways to

16:16:41

go about doing this.

16:16:43

The biggest reason why people don't show

16:16:45

up to calls is because the setter hangs

16:16:47

up, you know, the call before they

16:16:49

actually get an email or get anything,

16:16:52

you know, of, you know, substance and

16:16:55

they just kind of give up because it's

16:16:56

uncomfortable to stay in them, you know,

16:16:58

stay with them on the call for more than

16:16:59

like a few minutes after they agree with

16:17:01

you, right? It's like, it's very

16:17:02

important to be a good setter. You have

16:17:04

to be well-rounded. You have to be good

16:17:05

at pretty much everything. So, do this.

16:17:09

It's very important. Tie it on the

16:17:10

booking and you'll see better results.

16:17:14

It'll show them how to join the call,

16:17:15

how to contact you, pre- call VSL,

16:17:18

everything.

16:17:19

And another way you can verbally tie

16:17:21

down the booking, which I love to say,

16:17:24

is my manager said he's going to beat my

16:17:27

ass if someone doesn't show up. So, are

16:17:29

you 100% sure you can make it

16:17:32

like just by saying something like this,

16:17:33

first of all, you're using humor. Second

16:17:35

of all, you know, you're tying down the

16:17:37

booking and your show rate will probably

16:17:39

go up exponentially. So, it's like it's

16:17:41

very very good to say stuff like this.

16:17:42

Booking tied downs are very important.

16:17:44

You cannot be a good setter without

16:17:46

tying down the booking in some way.

16:17:47

Getting them to confirm, you know,

16:17:49

actually verbally tying it down or um,

16:17:53

you know, showing getting them to, you

16:17:55

know, show some form of commitment at

16:17:56

the end there. So, those are like the

16:17:59

three sections about how to act on the

16:18:01

calls, what to actually do on the calls.

16:18:03

Now, most of it's like philosophies and

16:18:06

ideas and like methods and, you know,

16:18:08

things you should keep in mind. There is

16:18:10

a framework I have for you for, you

16:18:12

know, just setting in general that's in

16:18:14

the resource description. So, you can

16:18:15

use that framework. Don't use it as a

16:18:18

script. Don't read off the questions

16:18:19

because it's not even catered towards,

16:18:21

you know, specifically an agency offer.

16:18:23

And the reason why I did that

16:18:24

purposefully is because I want you to

16:18:27

think for yourself. Either make your own

16:18:29

framework or just don't use one at all.

16:18:32

Okay? But let's go into some objection

16:18:34

handling because oftent times you're

16:18:36

going to get on calls with these people

16:18:37

and they're going to be busy. They're

16:18:40

going to not want to talk to you.

16:18:41

They're going to do pretty much anything

16:18:43

they can think or do or say to get you

16:18:45

off the phone. So objection handling is

16:18:48

very important in setting calls. And I

16:18:50

just want to preface that objection

16:18:51

handling and setting calls is very very

16:18:53

different than closing calls. Okay, this

16:18:56

is going to be very very very different.

16:18:59

Um, most of this is surface level,

16:19:02

right? Objection handling on sales calls

16:19:04

and closing calls are always deeper. So,

16:19:09

let's dive into um let's jump right into

16:19:11

objection handling here and go through

16:19:12

it. Objections are extremely common on

16:19:15

setting calls. I'm busy right now. I'm

16:19:16

with a client right now. I don't need

16:19:17

more work. Give me a call back later.

16:19:19

What makes you different? I don't have

16:19:20

time for an appointment, etc., etc.,

16:19:22

etc. And objections get, you know, like

16:19:25

I said, much deeper on closing calls.

16:19:26

But for setting calls, it's usually just

16:19:28

a few different things. It's usually

16:19:29

like a lack of trust, illusion of the

16:19:30

ego, bad experience in the past, or they

16:19:33

don't see the value, defensiveness, bad

16:19:35

timing. It's usually just a few, you

16:19:37

know, a few core things. And there's a

16:19:39

lot of reasons why someone would object

16:19:41

to hop on a call with you or someone

16:19:42

from your team. There is a basic

16:19:44

fundamental way to handle almost all

16:19:46

objections on setting calls, but the way

16:19:48

you actually execute it depends a lot on

16:19:50

your personality. It really depends.

16:19:53

The way I'm going with these responses,

16:19:55

you know, to these objections that I'm

16:19:57

going to show you are based off of my

16:19:58

personality and these are things that I

16:20:00

would say. And as you become more of an

16:20:02

experienced setter and you kind of know

16:20:03

how to use the framework, it just

16:20:05

becomes kind of natural to handle them,

16:20:08

you know, in on the spot when you're

16:20:10

under pressure, like it just becomes

16:20:11

easier and you won't exactly like have

16:20:13

the perfect exact responses ready to go

16:20:16

all the time. You won't it's just that's

16:20:18

not how it works, right? But depends on

16:20:20

your personality.

16:20:22

And the fundamentals is for objection

16:20:24

handling on setting calls is it's all

16:20:27

you do is you basically just do a basic

16:20:29

flip and reframe it, right? So you

16:20:32

usually just acknowledge and appreciate

16:20:34

what they said and then you usually like

16:20:35

flip it around on them and then just

16:20:38

frame it in a way that's different. So

16:20:41

here's some examples. I know it probably

16:20:43

sounds confusing. Um, and I'm going to

16:20:46

cover about 20 or more common objections

16:20:48

here that you will run into on these

16:20:50

setting calls. So, I want to I want you

16:20:53

to try to handle them before I actually

16:20:55

show you the response. So, how you can

16:20:57

go through this section is just by

16:20:58

pausing when every new objection comes

16:21:00

up and just figuring out and just

16:21:02

actually say to yourself how you would

16:21:03

handle it. Let's say a prospect was

16:21:04

saying it to you right now and just like

16:21:06

say how you would handle it, right? So,

16:21:09

let's do this. And like I said, I want

16:21:11

you to re re-watch this video like three

16:21:12

to five times in the future just so you

16:21:14

can like see your improvement, practice

16:21:16

these objections, practice setting in

16:21:18

general, and start to notice some of

16:21:20

these patterns on the calls, right?

16:21:21

Along with practice,

16:21:24

I'm busy right now. So, right now, go

16:21:26

ahead and p pause the video and just

16:21:29

kind of ask yourself, okay, how would I

16:21:32

handle this objection of I'm busy right

16:21:34

now? Do this now.

16:21:40

I'm busy right now. The reason for this

16:21:42

objection is that it's a pattern brush

16:21:44

off, right? It's like an automatic

16:21:45

response that people have to most calls.

16:21:48

There's no urgency. They don't even know

16:21:49

what the call is about, but it's just

16:21:51

like they're just like an it's basically

16:21:54

like an automated pattern brush off that

16:21:57

they're just kind of used to doing

16:21:58

because they get so many of these calls

16:22:00

or they could actually be busy, right?

16:22:02

Which oftenimes isn't the case. A good

16:22:05

response for this could be like, "Yeah,

16:22:07

no, for sure. I mean, you got like five

16:22:08

minutes. If you don't have at least five

16:22:10

minutes, then I honestly wouldn't even

16:22:13

probably be able to help you in the

16:22:14

first place."

16:22:16

Number two, I'm busy. Can you call me

16:22:19

back in x amount of time? Pause now and

16:22:23

try to respond to this yourself. Do this

16:22:25

now.

16:22:30

I'm busy. Can you call me back in X

16:22:32

time? The reason is because they're just

16:22:33

trying to get rid of you. They're either

16:22:35

broke, they're low urgency, it's kind of

16:22:38

just like a polite deflection. And a

16:22:40

good response for this is, I totally

16:22:42

understand. Just to describe you who I

16:22:44

am and what I do and give them an

16:22:46

elevator pitch and then go through and

16:22:48

ask your first question immediately,

16:22:50

right? Don't wait for a response. Okay,

16:22:55

that elevator pitch is a good thing to

16:22:57

write down and have in the back pocket,

16:22:59

right? Like, okay, well, real quick,

16:23:01

just describe who I am, what I do. My

16:23:02

name's Owen Ren. I've been helping

16:23:03

roofing companies for like two years.

16:23:05

I've got like 40 guys across the whole

16:23:07

US and we're basically helping them get

16:23:08

more roof replacements on a paper close

16:23:10

basis or however that looks, right? How

16:23:14

long is this going to take? Pause now

16:23:16

and try to answer this yourself. Do this

16:23:19

now.

16:23:23

How long is this going to take? The

16:23:25

cause of the reason is because they're

16:23:26

not interested. They don't see an

16:23:27

outcome. There's a time scarcity. They

16:23:30

don't really want to be in the call with

16:23:31

you whatsoever. A good response to that

16:23:33

would be like, "Yeah, no. Yeah, it

16:23:35

should be like five, 10 minutes. I mean,

16:23:36

do you have time for that or

16:23:39

then you just immediately ask your first

16:23:41

question. Don't even wait for a response

16:23:42

there." Right? I don't need more work

16:23:45

right now. Go ahead and pause

16:23:49

and try to answer this yourself. Let's

16:23:51

say the prospect just said, "I don't

16:23:52

need more work right now." Act as if

16:23:54

they said that and how you would try to

16:23:55

handle it to get them to book an

16:23:56

appointment or at least keep the call

16:23:58

going.

16:24:00

Do this now. So the cause of the reason

16:24:02

is an illusion of the ego. So sometimes

16:24:05

can't handle it because like you know

16:24:07

sometimes they actually can't handle

16:24:08

more work. Um but the reason is is

16:24:10

because they're used to paying doing

16:24:11

lowpaying shitty jobs. So there's always

16:24:15

ways to handle this. And a way to a good

16:24:16

response is like if it's a cold call,

16:24:18

just hang up. Um if it's not a cold

16:24:20

call, be like, "Yeah, I understand. Just

16:24:22

curious like why did you take the why

16:24:24

did you take the time to reach out to me

16:24:25

or why did you take the time to respond

16:24:26

to me then?" Um, if it's like a cold ass

16:24:30

mess or paid ads or all that good stuff,

16:24:33

I already have a team for that. Pause.

16:24:36

Now, try to handle it. Do this now.

16:24:43

The cause of the reason is they already

16:24:45

have a marketing team of sorts, right?

16:24:46

And a good response is if it's a cold

16:24:48

call, just hang up. If it's a warm lead,

16:24:50

then ask why they said they wanted to

16:24:52

talk and dig a bit more on their team

16:24:54

and the results with that team. Because

16:24:56

chances are if they're reaching out to

16:24:58

you for, you know, lead genen services

16:24:59

or they answered paid ads or they

16:25:01

responded to the cold SMS message, if

16:25:03

you know doing getting more work, it's

16:25:05

like chances are their team isn't doing

16:25:08

too well. So all you want to do is dig

16:25:10

into that.

16:25:12

Six. Nothing like this has ever really

16:25:14

worked for me. Go ahead, try to answer

16:25:17

this now. Pause the video and see if you

16:25:19

can do it yourself. Do this now.

16:25:24

So the reason for this is that like

16:25:26

they've been burned before, right? So

16:25:28

they need emotional validation and they

16:25:30

don't have very much trust. So a good

16:25:32

response would be, "Yeah, totally. I get

16:25:34

that." You know, a lot of services are

16:25:36

pretty shitty, but like what made you

16:25:37

open up to reaching out about something

16:25:39

like this,

16:25:42

right? It's a simple just you noticed

16:25:44

it, you

16:25:47

know, flipped it, reframed it. Like

16:25:49

super simple.

16:25:51

Seven. Why should I listen to you over

16:25:53

the 10 other people that called me

16:25:55

today? Go ahead, pause it. Try to answer

16:25:58

this. Do this objection yourself. Do

16:26:00

this. Now,

16:26:05

the reason is that like they feel like

16:26:08

they're being sold to constantly, right?

16:26:10

They feel like they're constantly

16:26:10

getting these calls. They want truth.

16:26:12

They don't want tactics. They don't want

16:26:13

the salesy tactics. They need trust. So,

16:26:16

a good response would be like, "Yeah,

16:26:18

honestly, that's a question I pretty

16:26:20

much ask myself every single day."

16:26:24

And that's a great way to respond to

16:26:25

this.

16:26:27

Number eight, just send me an email.

16:26:30

Very common. Try to answer it now. Do

16:26:32

this now.

16:26:36

The cause of the reason is that there's

16:26:37

no urgency and there's no trust. So, a

16:26:39

response is like just give them a little

16:26:41

bit of an intro on what you do and

16:26:43

usually goes away. So if they say it

16:26:44

again, just be like, "Yeah, that's the

16:26:46

point of the how call." Like, "I don't

16:26:47

fully know whether or not I can even

16:26:48

help you in the first place." So we want

16:26:50

to diagnose whether or not that's

16:26:51

possible and how it would look since

16:26:53

everyone has unique needs, right? That's

16:26:54

the point of the next call. That's the

16:26:56

reason why I'm not going to send you an

16:26:57

email and the reason why I want to hop

16:26:58

on a call. I want to figure out what you

16:27:00

actually need. So it's like it kind of

16:27:02

makes sense to say, you know,

16:27:05

so that's a decent response to this

16:27:06

objection. Remember remember these are

16:27:08

like the ways that I would handle it

16:27:09

with my personality. And just keep that

16:27:11

in mind. Everyone's going to handle

16:27:12

these different, but most of them, you

16:27:14

know,

16:27:16

most of them have just like a simple

16:27:18

flip and a simple reframing. That's

16:27:19

that's what most of them have. Number

16:27:22

nine, give me a call back later. All

16:27:24

right, try to answer this now and uh

16:27:26

think about how you would respond to

16:27:27

this objection. Do this now.

16:27:34

The cause, the reason is that they're

16:27:36

not engaged or present and they could

16:27:38

actually be busy, right?

16:27:40

Um the response is like yeah totally I

16:27:43

understand just to describe who I am and

16:27:44

what I do and then go with the elevator

16:27:46

pitch and then ask the first question

16:27:48

immediately right same as that other one

16:27:50

super simple

16:27:52

number 10 I don't know who you are okay

16:27:55

you'll get this a lot try to handle this

16:27:57

objection do this now

16:28:03

the cause of the reason is that they're

16:28:04

looking for familiarity right there's no

16:28:06

trust there's no familiarity built they

16:28:08

don't know who you are and a great

16:28:10

response for this is that's totally

16:28:12

fair. Yeah, like I wouldn't expect you

16:28:14

to. I mean, my name is Owen Rensland. I

16:28:16

like dogs and I work at Bridge Media. We

16:28:18

focus on getting X result for Y person,

16:28:22

right? Super simple.

16:28:26

11. Facebook ads don't work. Let's say

16:28:28

you dropped that you do Facebook ads at

16:28:30

some point in the pitch by accident in

16:28:32

the uh in the setting call by accident

16:28:34

or they or they know in the first place,

16:28:36

right? Somehow and they say Facebook ads

16:28:39

don't work. So respond to this objection

16:28:42

now. Pause the video, do this now.

16:28:46

So the reason is is because they've been

16:28:48

burnt in the past and this is a belief

16:28:49

that they have now to actually handle

16:28:52

this and respond to it be like, "Oh

16:28:54

yeah, I get you 100%. when was the last

16:28:56

time you saw a Facebook ad?

16:28:59

So, like, do you think that they work

16:29:00

for anyone?

16:29:04

And they will typically say it doesn't

16:29:06

work for roofing and then figure out

16:29:08

why. And then usually you get to the

16:29:09

irrational dumb reason. Yeah, it's it's

16:29:12

super super super easy to handle this,

16:29:13

right? Number 12. What makes you

16:29:16

different?

16:29:18

Go ahead, pause, handle this objection

16:29:20

now. Act as if you were um handling in

16:29:23

the setting call. Right? do this. Now,

16:29:26

the reason is that you triggered, you

16:29:29

know, some curiosity, you know, but

16:29:30

they're testing you, right? They're

16:29:31

testing your frame. They're testing to

16:29:33

see if you can control the call. And but

16:29:36

you've you good thing about this is that

16:29:37

you've like intrigued them a little bit,

16:29:39

right? So, a good response is like,

16:29:42

again, honestly, that's a question I ask

16:29:44

myself every single day. Like, you'll

16:29:47

get them laughing, they'll be a little

16:29:49

bit confused, and they'll be way more

16:29:51

curious and way more willing to hop on a

16:29:52

call. It doesn't seem like they would be

16:29:54

because there's not as much value, but

16:29:56

like not everything's about value. It's

16:29:58

sometimes just about building enough

16:30:00

rapport, right?

16:30:03

I don't have time for an appointment.

16:30:06

So, go ahead and pause. Act as if

16:30:08

they're asking you this question or

16:30:11

telling you this and you have to respond

16:30:13

to it and hand the objection. Pause the

16:30:15

video. Do this now.

16:30:20

So the cause for this is that like

16:30:21

there's no perceived ROI. They have no

16:30:24

they don't see any value in hopping on a

16:30:26

call, right? Like that literally it

16:30:28

means nothing to them because people can

16:30:30

always make time. The response would be

16:30:33

like got you. Yeah. Okay. Well, when's

16:30:35

the next time you might have like I

16:30:36

don't know 45 minutes. And if you don't

16:30:38

think this can help you, then I honestly

16:30:40

don't want to waste time for both of us.

16:30:44

Super simple. 14. just book me in.

16:30:48

Believe it or not, when you go through

16:30:50

and pitch and cold call some people,

16:30:52

like you'll have experiences where

16:30:54

people say, "Oh, just book just book me

16:30:55

in. Don't just book me in. Just book me

16:30:57

in. Just book me in." And believe it or

16:31:01

not, that's actually an objection.

16:31:03

So, go ahead and pause and u act as if

16:31:07

you had to handle this objection right

16:31:08

now and just like say it out loud what

16:31:10

you would do, right? Do this now.

16:31:13

But the reason why they say this is

16:31:14

because like it's just like a it's

16:31:15

another brush off. Like they're just

16:31:16

kind of saying this to get you off the

16:31:19

call right now, thinking that this is

16:31:21

going to like satisfy your needs, but

16:31:22

the problem is that they won't actually

16:31:24

show up, right? They're just trying to

16:31:25

get you off the call. And it's usually

16:31:27

an attempt to feel in control and hold

16:31:29

the frame on the call. So, a good

16:31:31

response would be like, to be honest, I

16:31:34

don't really know if we can even really

16:31:35

help you in the first place, and we

16:31:37

don't take just anyone with a credit

16:31:38

card and a pulse. So, I kind of want to

16:31:40

learn a little bit more about you first.

16:31:44

Super good response. 15. I don't want to

16:31:47

hear your script slash are you reading

16:31:49

off the script? You'll get this a lot,

16:31:51

too. And this is actually it's more it's

16:31:54

more uncommon, I'll say, but it's

16:31:57

definitely still prevalent. So, go ahead

16:31:59

and try to handle this now. Pause the

16:32:01

video and uh do it now.

16:32:05

So, the reason why this happened is

16:32:06

because of a tone error, right? You

16:32:08

sound robotic. you sound, you're not

16:32:10

doing enough inflections in your voice

16:32:12

when you're being curious and it's just

16:32:14

all over the place, right? And these

16:32:16

guys, all they want is authenticity, you

16:32:18

know? And a good response for this would

16:32:20

be like, "Look, I don't have a script,

16:32:21

but if you want me to, I can I can pull

16:32:22

one out." And then ask your first

16:32:24

question like normal. And this kind of

16:32:27

breaks the pattern. It kind of like

16:32:29

releases a little bit of the tension,

16:32:30

kind of, you know, uses a little bit of

16:32:32

humor as well. This is a good way to

16:32:33

handle this. 16. Tell me the price

16:32:36

first. You will get so many people

16:32:39

saying this. Tell me the price first

16:32:40

before we go on a call, before we

16:32:42

schedule something in. So many people.

16:32:44

So, pause the video now. Try to act as

16:32:47

if you were handling this. And again,

16:32:49

the reason why we're doing this is

16:32:50

because like if you watch this video

16:32:51

three to five times and you do this

16:32:52

every single time, by the end of

16:32:55

watching this video three to five times,

16:32:56

you will be very, very good at handling

16:32:58

these objections and you'll be much

16:32:59

better at setting. So, tell me the price

16:33:02

first. Go ahead, pause. Do this now.

16:33:07

The reason is that they just don't trust

16:33:09

you. They want to be defensive and they

16:33:11

want to disqualify you before you can

16:33:13

manage to qualify them. So, a response

16:33:15

is be like, "You know just as well as

16:33:17

me. I won't drop that price on this

16:33:19

call." But to be fair, I honestly don't

16:33:22

know if we can even help you because

16:33:23

like unlike most agencies, we don't just

16:33:25

take anyone with a pulse and a credit

16:33:27

card.

16:33:29

So, and then ask your first question,

16:33:32

which usually should be a double

16:33:34

commitment question now that you know

16:33:35

what that is, right?

16:33:39

Next one. Why are you asking me all

16:33:40

these questions? So, go ahead, pause the

16:33:43

video now. Act as if you were trying to

16:33:45

handle this objection and what you would

16:33:47

say, do this now.

16:33:52

So, the cause of the reason is that you

16:33:54

haven't earned the right to go deep yet.

16:33:55

So it feels invasive to them that you're

16:33:58

asking these questions because there's

16:33:59

no trust and there's no rapport. So a

16:34:02

good response would be like I mean why

16:34:04

are you responding to all these

16:34:06

questions right? So you could just like

16:34:08

break the, you know, break the pattern

16:34:11

there by doing that and just saying,

16:34:13

"Yeah, I just want to get the clearest

16:34:15

picture possible of your business. Just

16:34:16

kind of see if I can even help you in

16:34:18

the first place." Right? That's the

16:34:19

whole point. Or you can use the if call

16:34:21

setting like expectation setting frame.

16:34:23

Like there's definitely different ways

16:34:24

you can handle this. But um yeah, that's

16:34:27

a good way to break the pattern and do

16:34:28

it that way. 18. I'm driving. So go

16:34:31

ahead, try to pause the video, handle

16:34:33

this yourself, and just see what kind of

16:34:35

response you can come up with. do this.

16:34:37

Now,

16:34:38

the cause for this is that like, well,

16:34:40

obviously they're driving, right? And

16:34:42

this will make them have no urgency, no

16:34:44

focus, high resistance. So, the best

16:34:46

response you can do is like, yeah, no

16:34:48

problem. I mean, I don't want to

16:34:49

distract you too much. So, do you feel

16:34:50

like it's fine to have a conversation

16:34:52

down the road?

16:34:54

And then go through with the first

16:34:55

question. And if they say no, then just

16:34:57

figure out when to call them back,

16:34:58

right? Figure out a next touch point,

16:34:59

next TP, if you will.

16:35:03

Number 19, I've been burned before. So

16:35:06

go ahead, pause the video, act as if you

16:35:08

were replying to this and giving a good

16:35:10

response to get them, you know, to keep

16:35:11

going through with the call or even book

16:35:13

an appointment and they tell you, "I've

16:35:15

been burned before," right? So do this

16:35:16

now.

16:35:20

They have major trust issues, right? So

16:35:22

all they need is to listen. They need to

16:35:24

be listened to. They need compassion

16:35:25

about their situation. Need validation

16:35:27

even. And

16:35:30

but be careful with validation because

16:35:31

it can alleviate pain, right? And a good

16:35:32

response to that could be, "I'm so sorry

16:35:35

to hear about that." Some agencies just

16:35:37

don't seem to care about their clients

16:35:38

and just try to ring people out for

16:35:40

cash. You know what I mean? Can you

16:35:41

share like a little bit more about how

16:35:43

that like happened? A little bit more

16:35:44

about that experience in general. 20.

16:35:46

I'm with a client. So, let's say they're

16:35:48

with a client and you were handling this

16:35:50

objection. Go ahead, pause the video,

16:35:52

try to come up with a response that you

16:35:54

think would be fit for the situation.

16:35:56

Pause and do this now.

16:35:59

So the reason for this is well obviously

16:36:01

there's bad timing and they're they're

16:36:02

probably totally disengaged in your

16:36:04

conversation and the best thing is just

16:36:05

to set up the next touch point, right?

16:36:07

So a good response would be like no

16:36:09

worries, I'll call you back. This was a

16:36:11

bit of a test one just to see if you're

16:36:13

kind of like still paying attention with

16:36:15

this process because like if they're

16:36:17

actually with a client, you don't want

16:36:19

to try to like handle that and get them

16:36:21

on a call, right? So just kind of a

16:36:23

little bit of a test on your end. So

16:36:24

hopefully you passed 21. I'm working

16:36:27

slash I'm on the job site. So, go ahead,

16:36:31

pretend that they just asked this or

16:36:33

said this to you and that you're trying

16:36:34

to respond in a way that'll, you know,

16:36:36

keep the call going, even lead toward a

16:36:38

a booked appointment. And go ahead,

16:36:40

pause, come up with this response, and

16:36:41

do this now.

16:36:44

So, usually it's bad timing. They're

16:36:46

probably in a bad environment to talk.

16:36:47

So, again, the best thing you can do is

16:36:49

probably just setting up another touch

16:36:50

point. So, get a response. Yeah, I mean,

16:36:52

you got like five minutes. And if not,

16:36:55

if they don't, then just set up another

16:36:57

touch point. Super simple.

16:37:00

22. I'm getting a phone call. A lot of

16:37:03

people will say they're getting a phone

16:37:04

call and they're not actually getting a

16:37:05

phone call. This is very very common.

16:37:08

So, go ahead and pause and pretend that

16:37:11

they're they're saying they're getting a

16:37:13

phone call, but it's very apparent that

16:37:14

they're not actually getting a phone

16:37:15

call, right? Try to come up with a

16:37:17

response um that can, you know, either

16:37:20

keep them on the keep them on the call

16:37:22

with you or even lead towards a sale or

16:37:23

a booked appointment, right? So, do this

16:37:25

now. Pause the video and uh yeah, do it

16:37:28

now. So, most likely these are lies,

16:37:31

right? To get out of the conversation

16:37:32

because like if they were actually

16:37:33

getting a call that was important, they

16:37:35

would instantly hang up. So, you didn't

16:37:37

hook them in enough or they're actually

16:37:40

getting a call, then they're comparing

16:37:41

your call to the other call and the

16:37:43

other one's more important. So, for this

16:37:45

objection, I see the response. I'd say,

16:37:47

"Oh, look, that's perfect timing."

16:37:49

That's what I would just say sarcastic

16:37:50

like per that's perfect timing.

16:37:53

And then if and then if they say like,

16:37:56

"Yeah, yeah, it's perfect timing. I'll

16:37:57

I'll um" or whatever. Like if they just

16:38:01

keep talking to you, then chances are

16:38:02

they're probably not actually getting a

16:38:03

call. But if they say if you say like,

16:38:05

"Perfect timing," and then they just

16:38:07

like actually hang up, then that's how

16:38:08

you know they're actually getting a

16:38:09

call, right?

16:38:13

Um this one's kind of a challenging one

16:38:15

to handle. You know, it's kind of like

16:38:16

one of the only things that someone can

16:38:17

say to just like actually get you off

16:38:19

the call as soon as possible. So, that

16:38:22

was pretty much all of the objections

16:38:23

that I wanted to show you guys. They're

16:38:25

pretty much all the most common ones and

16:38:27

pretty solid responses for each one. The

16:38:29

reason why this is in this video is not

16:38:31

to like give you a resource to basically

16:38:34

help you handle any objection you want,

16:38:36

you know, with just one little script

16:38:38

that'll work for every prospect because

16:38:40

this won't work for every prospect.

16:38:42

Everyone has different energy types.

16:38:43

Everyone's different and you can't

16:38:45

expect these all these responses to work

16:38:46

on everyone, right? That's the reason

16:38:48

why I'm not including these objections

16:38:50

in a resource or anything. I'm solely

16:38:52

having these in this video so you can

16:38:53

use them to practice. And when you

16:38:56

rewatch this video and we go through

16:38:58

this process and you pause for every

16:38:59

objection and actually to try to come up

16:39:01

with a response, then hopefully the next

16:39:03

time you watch this video, it'll be

16:39:04

better than this time. Right? This is a

16:39:07

learning experience. This is a training

16:39:09

program. I like to view this program as

16:39:11

a training experience. you know to you

16:39:13

know train yourself for to be the best

16:39:16

and to execute at the highest level

16:39:18

possible right so let's go through

16:39:20

effortless execution finally before we

16:39:22

wrap up this video so when we're

16:39:24

actually executing these setting calls

16:39:26

right there's a few tips I have for you

16:39:28

to just kind of overall increase your

16:39:29

metrics and that's the whole point of

16:39:30

this section so if we were to diagnose

16:39:33

where things could go wrong in this

16:39:34

process from the beginning it all starts

16:39:36

with your phone number and your pickup

16:39:38

rate because all these setting calls are

16:39:39

calls right so if we want to optimize

16:39:42

the first metric which is pickup rate or

16:39:44

PR which I know like I'm not sure you

16:39:47

should understand most of these metrics

16:39:48

from agency ascension like I believe

16:39:50

with the CEO dashboard and all that

16:39:51

stuff like you should understand a lot

16:39:52

of metrics already um but if you don't

16:39:55

just keep in mind that like you will

16:39:56

understand these better off when you're

16:39:58

actually going through the appointment

16:39:59

booking you know videos

16:40:02

but to basically optimize PUR which is

16:40:04

pickup rate so the chance that someone

16:40:06

picks up when you call them so let's say

16:40:08

you call 100 people and three pickup

16:40:09

your pickup rate's 3% right That's

16:40:12

terrible. Your pickup rate should be

16:40:13

like 75%.

16:40:16

So use Wave or some other spam

16:40:19

protection for your go highle numbers

16:40:21

and then before purchasing a number you

16:40:22

can look up a spam checker and check the

16:40:24

number beforehand. So if you look up on

16:40:25

Google uh phone number spam checker then

16:40:28

you can paste your number in there and

16:40:30

then see if the you know the number is

16:40:32

like counts as spam beforehand because

16:40:34

go high level has to buy the numbers or

16:40:36

obtain the numbers somehow, right? Um,

16:40:39

and some of them they're not like fresh,

16:40:41

right? So, some of them have like, you

16:40:43

know, there's some of them are more spam

16:40:45

likely than others. So, you want to find

16:40:46

one that's low risk. This is the first

16:40:49

thing you can do. The next thing is

16:40:50

don't triple dial on your number. Always

16:40:53

double dial for setting. Always double

16:40:55

dial, but don't triple dial. Don't, you

16:40:58

know, call the same person three times

16:40:59

in a row because your number will be

16:41:01

burned. It'll show up as spam likely.

16:41:03

Um, another tip is to use an area code

16:41:05

that coincides with the area the

16:41:07

prospect lives in because what's great

16:41:09

about ATP is that it stays once you

16:41:12

complete it. So like you can just like

16:41:13

buy as many phone numbers and they're

16:41:15

all all of them are going to be ATP

16:41:16

compliant on that sub account. No, that

16:41:19

does not mean you can like have limits.

16:41:21

Limits go per sub account, not per phone

16:41:23

number.

16:41:24

But you can simply just buy more

16:41:26

numbers. So like on a lot of my sub

16:41:28

accounts I have like you know 30 to 40

16:41:30

numbers of like different states and um

16:41:33

people and you can just like choose the

16:41:35

different area code based on the state

16:41:36

right that you're outreaching for that

16:41:38

day. So yeah like I said always double

16:41:41

dial use send blueue or some other app

16:41:44

that integrates with go high level to

16:41:45

send blue text messages instead of the

16:41:47

normal green go highle SMS messages.

16:41:49

this like this solution right here using

16:41:52

you know to get these blue messages it's

16:41:55

very very effective and a very very

16:41:57

worthwhile once you can afford it but I

16:41:58

believe it's around 500 a month or

16:42:00

something along those lines so just be

16:42:03

cautious there and keep that in mind

16:42:04

that like right now that isn't necessary

16:42:08

I scaled all the way up to 20k a month

16:42:11

just all without even you know send or

16:42:13

anything like that only the normal go

16:42:15

highle SMS

16:42:17

but that will increase delivery rate

16:42:19

response response rate, all metrics when

16:42:21

texting and sending reminders. So, keep

16:42:23

that in mind.

16:42:25

So, the next metric to focus on is your

16:42:27

ABR or booking rate, right? And to

16:42:30

optimize your point booking rate,

16:42:31

there's a few things you can do. The

16:42:33

biggest thing is probably watching this

16:42:35

video multiple times and having rigorous

16:42:37

practice outside of this video, your ABR

16:42:40

should increase a [ __ ] ton because

16:42:41

you're becoming way better at setting,

16:42:43

right? So, your point booking rate, the

16:42:45

chances that they, you know, you book

16:42:47

them per dial. Like you do a 100 dials,

16:42:49

you book one person, that's an ABR of

16:42:51

1%. But like honestly, it should be way

16:42:55

higher. So like I said though, in

16:42:57

addition to the info in this video,

16:42:59

speed to lead is very very important. So

16:43:01

if there's a lead that shows interest,

16:43:03

you need to contact with them them like

16:43:04

within three to five minutes. Okay? That

16:43:06

will majorly improve your booking rate

16:43:09

and your pickup rate as well.

16:43:12

And when you have leads that show

16:43:14

interest, get used to contacting them

16:43:16

eight times. Some something that's

16:43:18

interesting is that like Alexi says this

16:43:20

a lot and the more touch points the

16:43:22

better obviously, but the sweet spot for

16:43:24

contacting a lead to get them to be a

16:43:26

paying customer is eight times. So on

16:43:28

average, you need to contact a customer

16:43:30

eight times to get them to purchase from

16:43:31

you. And I don't mean just like texting

16:43:33

them eight times or calling them eight

16:43:34

times. I mean like, you know, you have

16:43:37

an an initial cold SMS message. That's

16:43:39

one. You have a a call with them and set

16:43:41

an appointment. That's two. You have a

16:43:43

sales call, that's uh or even have like

16:43:46

a like a confirmation call before the

16:43:48

call, that's three. You have text

16:43:50

reminders before, that's four. You have

16:43:52

actual sales call, that's five. Maybe

16:43:54

they actually want to go on another call

16:43:55

with their business partner or something

16:43:57

or, you know, that's six. And then they

16:44:00

text you a few times back and forth and

16:44:01

they actually become a paying customer.

16:44:03

The sweet spot is eight. I just want you

16:44:05

to keep that in mind. So, if you can

16:44:08

also just manage to double dial these

16:44:09

like leads that show interest for like

16:44:11

six to seven or eight days straight, it

16:44:13

will give you the best odds of booking

16:44:15

them. Um, and if someone shown interest

16:44:18

in like in the past, then be adamant

16:44:20

about trying to get them to book in,

16:44:21

right? It's better to just like use the

16:44:24

leads that you already have that have

16:44:25

shown interest instead of just

16:44:26

constantly getting new ones and new ones

16:44:27

and new ones, right?

16:44:30

So, after booking rate, we have to focus

16:44:32

on show up rate or s. This is pretty

16:44:35

much influenced mainly by your ability

16:44:37

to set appointments. But there is some

16:44:39

other things we can do to improve it.

16:44:42

So to optimize show up rate, first of

16:44:45

all, become a better setter so they

16:44:46

actually want to show up and talk to you

16:44:48

or your closer. And make sure the email

16:44:50

and SMS automations you use to remind

16:44:52

them doesn't spam them, doesn't blast

16:44:54

them constantly and deter them away. A

16:44:56

lot of people will become annoyed by

16:44:58

that and just decide to not show because

16:45:00

it's been, you know, pissing them off.

16:45:03

lower the resistance to hop on the call.

16:45:05

And to do that, you can use Google Meet.

16:45:08

So, also give them or tell them clear

16:45:11

instructions about like how to actually

16:45:12

join the meeting. But by using Google

16:45:14

Meet instead of Zoom, it's much easier

16:45:16

to join, right? It's just one click of a

16:45:18

button. So, but just make sure you have

16:45:20

an upgraded workspace in Google because

16:45:22

like there is a 1 hour meeting limit

16:45:23

time. And I believe there's the same

16:45:25

thing for Zoom. So, you need a you need

16:45:26

an upgraded Zoom or Google Meet account,

16:45:28

just like whatever one you use.

16:45:31

And make the meeting reminders as human

16:45:33

as possible. So, like I have a really

16:45:35

good one that like I'm like kind of

16:45:37

known for. Um, and 43 minutes before the

16:45:40

call, I have an automation that says

16:45:41

good to hop on a 43 minute question

16:45:43

mark. And if they show if they if they

16:45:46

say yes to that, then like they hop they

16:45:48

join. You know, that helps your show

16:45:49

rate so much because they don't think

16:45:51

it's like a robot sending that message.

16:45:52

They think it's you, right? Another

16:45:55

thing you can do to optimize show up

16:45:56

rate is have a very solid pre-all via

16:45:59

cell. You can set expectations. You can

16:46:00

show value. You can show social proof.

16:46:03

You can eradicate almost all objections

16:46:05

by just building a a [ __ ] ton of trust

16:46:08

in this video and that'll improve your

16:46:10

show rate as well. Like think about

16:46:12

this. If you have a pre-call VSSL,

16:46:15

there's publishings on it. There's like

16:46:17

20 testimonials. You actually go through

16:46:19

each one and explain them. and they hop

16:46:22

on the call with you and they saw that

16:46:24

pre- call VSSL at the end of the call.

16:46:26

They're not going to ask for more

16:46:27

testimonials,

16:46:28

they're just not because you already

16:46:30

showed so many of them. You know what I

16:46:32

mean? Like, and they'll be much more

16:46:34

interested to hop on the call with

16:46:36

someone that's like actually serious,

16:46:37

right? So, that'll improve your show

16:46:39

rate as well. It's very important. And

16:46:41

if people are telling you that they

16:46:43

aren't going to show because the video,

16:46:45

you know, wasn't something that they're

16:46:46

looking for, that's how you know chances

16:46:48

are you probably need to rework your

16:46:50

pre-call VSSL and make a new one. And

16:46:52

when people and when booking people,

16:46:55

just please, you cannot book them out

16:46:57

more than 24 to 48 hours in advance.

16:47:00

Okay? You have to book them within the

16:47:02

next 24 to 48 hours if you want to

16:47:04

maximize your show rate. Once again,

16:47:07

when booking people, you cannot book

16:47:10

them more than 24 to 40 hours in

16:47:12

advance. Book them within that time if

16:47:14

you want to maximize show. People will

16:47:15

forget about this meeting. And the 40

16:47:18

hours seems to be the sweet spot. Like

16:47:20

right after 40 hours, they seem to just

16:47:21

forget about it, right? So, make sure to

16:47:23

book them in within the next day or two.

16:47:27

So, under the resource section, I just

16:47:29

dropped a simple setting framework for

16:47:31

you guys to use and kind of reference

16:47:33

when learning how to set better. I don't

16:47:35

want to give you guys a specific setting

16:47:37

script. I do have some for some of the

16:47:38

appointment booking modules, but just

16:47:40

for you can so you can kind of practice

16:47:41

setting and stuff. I have that framework

16:47:43

down below. It's a, you know, it's a

16:47:45

general setting framework for pretty

16:47:46

much all different offers and all

16:47:48

different niches. Like it's and even

16:47:50

just not even SMMA in general, just like

16:47:51

everything else. Um, it's it's a good

16:47:54

framework to, you know, keep in mind,

16:47:56

look at kind of notice what's in there,

16:47:58

you know, like double commitment

16:47:59

questions and all the other stuff that

16:48:00

you learned in today's video. Here's an

16:48:02

example of a set for cold SMS. I want to

16:48:04

break down real quickly for you guys.

16:48:06

And I know we're almost we're probably

16:48:08

approaching the twohour mark or whatever

16:48:10

in this video. So, um it's almost done,

16:48:12

but here is an example for a cold SMS

16:48:16

set that I want to show you guys.

16:48:18

>> Hello.

16:48:20

>> Hey, is this uh Douglas?

16:48:23

>> Bob. Yeah, Bobby with Gossip. This is

16:48:26

Owen.

16:48:27

>> Yeah. Yeah. Yeah. It's nice to meet you.

16:48:29

Um Owen,

16:48:32

>> I caught the phone a while ago.

16:48:34

And um it was uh it was like a jingle

16:48:39

jingle music.

16:48:41

>> Oh, was it really?

16:48:43

>> Yeah. Um when when I answered the first

16:48:46

time, it just uh had music, elevated

16:48:49

music.

16:48:50

>> So, sorry. I called you I'm calling you

16:48:52

right now through a platform and then

16:48:54

sometimes has like a few bugs in that

16:48:56

and stuff,

16:48:56

>> right?

16:48:57

>> Um because obviously this is like an A8

16:48:59

not Murray, you know, one of those type

16:49:01

of things. Mhm.

16:49:02

>> Yeah, no problem.

16:49:04

>> Cool. So, you own a roofing company,

16:49:07

correct? Or is it just a home

16:49:08

improvement general?

16:49:09

>> Oh, man. I'm a commercial and

16:49:11

residential general contractor. I can I

16:49:15

can build a roof. I can install a roof.

16:49:18

I can build a high-rise.

16:49:20

I can build a super dome. I can build a

16:49:23

school.

16:49:25

>> What's crazy there is that like I didn't

16:49:27

even know about double commitment

16:49:29

questions when I did this set. And this

16:49:30

is like a guy that actually closed. And

16:49:33

what's crazy is I did a double

16:49:34

commitment question as my first

16:49:35

question. And I didn't even realize I

16:49:37

did it. Are you a roofing? So you're

16:49:39

like a roofing company owner or you're

16:49:41

just a general contractor. Like that's a

16:49:43

double commitment question. They have to

16:49:44

choose one path and both of them lead

16:49:46

towards a sale. Like gosh, it's so

16:49:48

interesting to see these methods

16:49:50

actually in action, especially when you

16:49:51

don't I didn't even realize that I used

16:49:53

them. So let's keep going.

16:49:54

>> Build a high-rise.

16:49:56

I can build a super dome. I can build a

16:49:59

school.

16:50:01

I can build a house. I can build a I can

16:50:03

build anything you want.

16:50:05

>> Bob the Builder.

16:50:06

>> Bob the Builder.

16:50:08

>> See, just like

16:50:09

>> breaking the pattern quick question.

16:50:12

>> Uhhuh.

16:50:14

>> Might have to ask you a couple quick

16:50:15

questions here.

16:50:16

>> Yeah, no problem.

16:50:19

>> Cool. So, how's uh business going for

16:50:22

you guys right now?

16:50:23

>> Wait, I'm sorry. Oh, you you went low on

16:50:26

me. Say that again. I'm going across the

16:50:27

causeway right now. Say that one more

16:50:29

time.

16:50:29

>> No worries. How's business going for you

16:50:31

guys right now?

16:50:33

>> We're I've got a lot of stuff that was

16:50:36

It's about to break. I have um my guys

16:50:39

are busy right now. I don't know if you

16:50:42

you watch Do you watch football?

16:50:45

>> Do I watch Do I What?

16:50:46

>> Uh do you watch football? You get into

16:50:50

football? Okay. You familiar with the

16:50:51

Honeybadger?

16:50:54

No, I'm not.

16:50:55

>> Honey Badger played for LSU and now he's

16:50:58

playing for the Saints. His name's Kyron

16:51:00

Matthew. I'm actually doing work at his

16:51:03

house over here in uh on the North

16:51:06

Shore. I've been I know him pretty well.

16:51:08

I've been working with him for about six

16:51:11

months now. That's coming to a temporary

16:51:14

hold or temporary end depending on what

16:51:16

you want to call it. I've got a house

16:51:19

million dollar house that's about to

16:51:20

break$undred

16:51:23

projects that are about to break but

16:51:25

slow and I try to my guys busy

16:51:28

>> all the time. Yeah. I I love to keep my

16:51:30

guys employed and I'm about to come into

16:51:32

a little bit of a slow period because I

16:51:34

have people putting on their brakes here

16:51:36

and there, you know, even though

16:51:38

permitting is my big thing. Sometimes it

16:51:41

takes six months to get something

16:51:43

permitted because you're going through

16:51:46

that, you know, that protocol. So,

16:51:49

absolutely, man. Look, we're we're

16:51:50

always looking we're always looking for

16:51:52

opportunity. For sure.

16:51:54

>> Yeah. So, if you're if you're 100%

16:51:55

qualified and everything, um it sounds

16:51:58

like I caught you at like the right

16:51:59

time.

16:52:00

>> Oh, yeah. It it sounds like, man, look,

16:52:03

Proverbs 16:9, man. Everything happens.

16:52:06

He He controls.

16:52:08

He controls. Okay.

16:52:11

Oh, yeah. So, what does that look like

16:52:14

in terms of jobs? Like how many roof

16:52:16

Let's say let's let's just go roofing um

16:52:19

there.

16:52:20

>> How many roofing replacements do you

16:52:21

guys usually do on like a month-to-month

16:52:23

basis?

16:52:26

>> I I may do

16:52:28

I may do six to nine a year. It's

16:52:31

nothing that we do a lot of because we

16:52:33

do so many things. We do new roofs. We

16:52:36

do replacements. I've got guy I've got

16:52:39

guys that that's that that's one of

16:52:41

their specialties, but I have cross

16:52:44

trainined them to do other things

16:52:45

because we try to stay we try to stay

16:52:47

busy.

16:52:49

>> Yeah, totally. Because I'm going to be

16:52:51

honest, like I can get you like six to

16:52:55

eight roof replacements a month

16:52:57

>> and I just want to know handle that.

16:52:59

>> Absolutely. We can handle that. There's

16:53:01

no doubt about that.

16:53:03

my brother. I've got I've got 13 to

16:53:08

35 guys available to me. It just

16:53:10

depends.

16:53:11

>> Okay.

16:53:12

>> Depends on when I need them and what I

16:53:13

need them for.

16:53:15

>> Good. Okay, cool. So, uh, so far you,

16:53:20

uh, crushed my little interview there.

16:53:22

Um, I'm going to be honest though, I

16:53:24

don't really work with everybody because

16:53:25

I can't like otherwise I'd be competing

16:53:27

against myself. Where are you calling

16:53:29

out of right now? I'm calling out out of

16:53:31

the New Orleans area. I'm on the

16:53:33

Northshore.

16:53:34

>> Reframing it. So calling me, right? He's

16:53:37

coming towards me.

16:53:38

>> Louisiana.

16:53:39

>> Yes. I'm sorry. Yes. Cington, uh,

16:53:43

Mandeville, Madisonville, all of New

16:53:46

Orleans metropolitan area all the way to

16:53:48

Baton Rouge.

16:53:50

>> Gotcha. Awesome. Okay, cool. So, yeah, I

16:53:53

don't I don't have anyone in uh

16:53:55

Louisiana at all, actually. Um, but the

16:53:58

reason also why we work with one person

16:53:59

per area is just because like I need

16:54:01

people that are ready to go. I want

16:54:03

people that are action takers. Like I

16:54:04

want to make sure you're successful

16:54:06

because that's the only way I am. You

16:54:07

know what I mean?

16:54:08

>> Absolutely.

16:54:09

>> Um, so and also I'm looking for people

16:54:12

to work with for like a longer term

16:54:13

basis. But like so based on that

16:54:15

conversation, you're I mean you seem

16:54:17

qualified. You definitely are. You have

16:54:19

the backend to handle these jobs and

16:54:20

whatnot. Um, and this kind of is a call

16:54:25

to like see if you are qualified and

16:54:26

then if it's a good fit, which it sounds

16:54:28

like you are, I would love to connect

16:54:30

you over to our like how call type of

16:54:32

thing so I can show you how this would

16:54:34

actually look inside of your business.

16:54:36

Does that sound like a good plan to you?

16:54:40

>> That that sounds good. Let me let me ask

16:54:41

you. Is this uh

16:54:44

I've I've worked with Angie. I don't

16:54:46

know if this is Angie on

16:54:49

painting

16:54:50

>> and I've I had one guy that I I I handed

16:54:54

over the the painting section to

16:54:58

these. Yeah, Angie's

16:55:01

that didn't work for us.

16:55:03

>> We We should uh on that call I'd like to

16:55:06

talk like five 10 minutes about just how

16:55:08

terrible Angie is.

16:55:09

>> Oh yeah. I wouldn't mind doing that.

16:55:12

>> It is really sad. I'm not going to lie.

16:55:14

It's so easy to sell my stuff because

16:55:16

it's so much better than Angie

16:55:18

>> and everyone's done Angie.

16:55:21

>> Yes.

16:55:22

>> Okay, cool. So, what most like we can

16:55:25

book that uh that little how call and

16:55:27

just show you what I can actually do in

16:55:29

that screen share. When's the next time

16:55:30

you're going to be able to be available

16:55:32

like in front of a computer type thing?

16:55:35

>> Uh let's see. I'm heading to the

16:55:37

Southshore. It probably

16:55:41

won't be until tomorrow morning. I mean,

16:55:43

it'll be late tonight, but I've got

16:55:46

>> I made the urgency so well and the

16:55:48

framing and like

16:55:49

>> the confidence like it's so well. He

16:55:51

wanted to like he wants to talk to me

16:55:52

tonight.

16:55:57

>> Notice how he's asking me. He's asking

16:55:59

me about

16:55:59

>> you guys are central

16:56:01

>> central time. So,

16:56:05

are you available at like

16:56:08

um

16:56:11

I mean it's hard. I'm pretty booked up

16:56:13

tomorrow morning. Maybe like tomorrow at

16:56:15

like

16:56:17

noon.

16:56:20

>> Let's see. Um

16:56:23

morning go afternoon. Uh noon my time,

16:56:26

correct?

16:56:28

>> Uh yes.

16:56:29

>> Okay. Give me one second. Let me get my

16:56:31

book here.

16:56:34

driving, but I'm I'm all right.

16:56:41

>> Yes. Tomorrow at noon, I'm fine.

16:56:45

>> That works.

16:56:46

>> Yep.

16:56:48

>> Okay. Awesome. I'm gonna go ahead and

16:56:50

send you a quick invitation to that.

16:56:52

What's a

16:56:53

good email? Now I can shoot that over to

16:56:56

>> it's Bobby B O B Y

16:57:01

D U G A S Muire M C G U I R E.com.

16:57:11

>> Okay, awesome. And what's your full

16:57:13

name? Bobby who?

16:57:14

>> Bobby Dugas.

16:57:17

>> Okay.

16:57:18

>> I'm the general I'm the general

16:57:19

contractor. The Maguire side came from

16:57:21

my uh my exfather-in-law. the I've been

16:57:25

doing this 43 years. I'm a pretty young

16:57:28

62 year old. If people can't believe I'm

16:57:30

62. You go to my website. The picture I

16:57:33

have on there is from last year. I don't

16:57:35

know if Well, I don't think you've been

16:57:37

to my website because you I don't think

16:57:39

you

16:57:39

>> I'll check it out.

16:57:41

>> Yeah, it's it's on there about us or

16:57:43

about me or about whatever it is. my my

16:57:45

son-in-law, one of my son-in-laws, uh,

16:57:48

put it on there and I'm I'm supposed to

16:57:50

be putting content, but I put I put a

16:57:53

good bit, put it this way, I get a lot

16:57:55

of jobs off of my website because I'm

16:57:57

I'm I'm pretty deep in the restoration

16:57:59

as well. And um, so it's a it's a really

16:58:03

good quality website. But yeah, check

16:58:06

check out my picture. That was last

16:58:07

year. I'm Sicilian, bro. Basically, he

16:58:12

went on and kind of just kept talking

16:58:18

and I and I finished booking him and it

16:58:19

was fine and I said, "I'll talk to you

16:58:21

tomorrow." And I made sure that he got

16:58:24

the confirmation, but because he was

16:58:25

driving, I don't believe I told him to

16:58:27

like confirm or anything. And if you

16:58:28

want to check this out, remember, you

16:58:29

can just open up this slideshow in the

16:58:30

PDF form and just like, you know, open

16:58:32

it up in the keynote. But yeah, so

16:58:35

that's a great example of a very, very

16:58:37

good set, right? This was a cold SMS,

16:58:39

right? So all it was is just an you know

16:58:40

I just gave him a call. I said hey this

16:58:42

is or I gave him a text message a cold

16:58:44

SMS message like hey this is Owen I can

16:58:46

bring you some roof replacements etc

16:58:48

when you have a chance for a call. And

16:58:50

then I just gave him a call and that's

16:58:52

how the call went. Okay. And actually

16:58:54

that morning he closed for 4K. Right. So

16:58:57

the point is is that like all of these

16:59:00

different methods like you saw hopefully

16:59:03

by watching this video a few times

16:59:04

you'll get the ability to start seeing

16:59:06

these things in the call. But what's

16:59:08

great is that like I didn't even fully

16:59:09

know much about setting then. All I've

16:59:11

just done is had so much experience

16:59:13

setting at that point. Like I didn't

16:59:15

know any fundamentals or theories or

16:59:16

anything that I taught you today in this

16:59:18

video. But if I did, then it would

16:59:20

speedrun my progress. But what's crazy

16:59:22

is that naturally just by learning how

16:59:24

to set by doing it more, I was able to

16:59:26

apply a lot of those things that I

16:59:28

mentioned to you guys in today's video

16:59:29

without even knowing it. Right? That's

16:59:31

the power of practice and execution. So

16:59:34

that's really, really important that I

16:59:35

want you guys to keep in mind. But I

16:59:37

went ahead and also attached a folder of

16:59:39

the re the resources section of more set

16:59:41

calls so you guys can go in and kind of

16:59:44

check and see and you know listen to

16:59:45

some more good examples of what set

16:59:46

calls are. This isn't required anything

16:59:49

but it's definitely recommended. Um

16:59:52

yeah, so that's some inspiration some

16:59:54

model calls. So you should see that in

16:59:55

the description under this video.

16:59:57

Another crucial thing if you want to

16:59:59

execute setting calls properly you have

17:00:01

to be good at tracking. Okay, tracking

17:00:03

is extremely important. The only way we

17:00:05

can judge our metrics and figure out how

17:00:07

good we are and figure out how bad we

17:00:09

are more importantly is by tracking

17:00:11

them. So do not forget to track. And I

17:00:14

know that that sounds foreign to you and

17:00:15

it should, but just in general tracking

17:00:18

metrics is crucial for every outbound

17:00:20

method you do. Whether it's cold SMS,

17:00:21

whether it's cold calling, whether it's

17:00:22

cold DMs, because that's the only thing

17:00:24

that allows you to know what's going on,

17:00:26

right? You got to track your pickup

17:00:28

rate, your show up rate, your

17:00:29

appointment booking rate, all these

17:00:31

things and measure them in accordance to

17:00:33

a KPI or a key performance indicator,

17:00:36

right? A metric that determines whether

17:00:37

or not like it's bad or good. You know,

17:00:39

if you're booking appointments cold

17:00:41

calling and your ABR is 0.5% or even if

17:00:44

it's 1%. So you book every one out of a

17:00:46

100 dials, then the KPI might be 5%. So

17:00:50

that's the goal. You want to get to 5%.

17:00:52

5% is the KPI. That's the goal. So that

17:00:55

tells you that something in your process

17:00:58

is going wrong and that you need to

17:01:01

figure out how to do it. And if you

17:01:02

track pickup rate, if you track pitch

17:01:03

rate, resonation rate, all these little

17:01:05

aspects of a cold call, you can actually

17:01:07

just like figure out there may be like

17:01:10

maybe it's one or two things, but

17:01:11

usually it's like usually just one thing

17:01:12

that's out of whack. And then if you fix

17:01:14

that, your ABR goes up, right? So that's

17:01:16

just kind of how that works. Hopefully

17:01:17

you already understand that after agency

17:01:19

ascension. But do not forget to track.

17:01:21

I'm not I don't have a setting, you

17:01:23

know, tracking sheet in the description

17:01:24

of this video for you, but I do have

17:01:26

them under the appointment booking

17:01:28

modules and videos for them. So, make

17:01:31

sure to use those tracking systems. And

17:01:32

if they the tracking sheets aren't

17:01:34

directly in the descriptions, it should

17:01:35

be in the SOPs, right? So, do not forget

17:01:38

to track. Be careful. So, I hope you

17:01:41

guys enjoyed this video. This was a very

17:01:43

long one and a very, very informative

17:01:44

one as well. If you watch this video

17:01:46

like I said three to five times coupled

17:01:48

with practice practicing constant

17:01:50

execution um ruthless growth and you

17:01:53

just focus on learning and you know

17:01:55

acknowledging patterns and seeing things

17:01:57

in calls like you will become a killer

17:01:59

setter and you'll do amazing. So after

17:02:01

this video what I want you to do is do

17:02:03

30 mock setting calls with someone else

17:02:05

from the program. So that'll allow you

17:02:07

to improve one thing at each time. And

17:02:09

the way that that looks is simply just

17:02:11

go on a call with someone else from the

17:02:13

program or me or Brandon or whoever and

17:02:17

simply just do a mock setting call,

17:02:19

right? Pretend that one's calling and

17:02:21

one's picking up the phone. Pretend that

17:02:23

one's the business owner and one is, you

17:02:25

know, the person in the niche. And then

17:02:27

you simply just and then pretend that

17:02:30

one's the agency and the other's the

17:02:32

business owner. And then simply just go

17:02:34

ahead and go through the process and act

17:02:36

as if you were doing it right. Do that

17:02:38

about 30 times. I want you to try to

17:02:40

improve one thing at each time and write

17:02:42

it down in a piece of paper and then at

17:02:45

the end of it, you'll see very very good

17:02:47

improvement. So in addition to that, I

17:02:49

want you guys to continue or finish the

17:02:52

book Neuroselling, which I should have

17:02:54

prescribed to you in the last video. So

17:02:56

make sure to go through and continue or

17:02:58

at least finish that. Um,

17:03:01

and yeah, so I hope you guys enjoyed

17:03:03

this video. Um, remember to watch this

17:03:05

video back three to five times to become

17:03:07

the best that you can at setting. It'll

17:03:09

help so much and it only takes a few

17:03:10

hours out of your day every day. And I

17:03:12

will speak to you guys in the next one.

17:03:14

Thank you so much for watching and have

17:03:15

a great rest of your day. Hey everyone,

17:03:17

it's Owen Rensland and welcome to sales

17:03:19

operations. This video is going to go

17:03:21

over sales pretty much in its entirety.

17:03:24

Everything that you need to know to

17:03:25

actually handle and operate on these

17:03:27

calls. And um it's going to be a longer

17:03:30

one today, but um everything in this

17:03:32

video is extremely valuable and

17:03:34

extremely important. And once you can

17:03:36

understand this and maybe watch this a

17:03:37

few times, you should have no problem

17:03:40

actually handling and taking these

17:03:41

calls. So obviously with practice as

17:03:44

well, but here's what we're going to

17:03:46

cover. Sales fundamentals recap, the

17:03:49

sales framework, crafting your

17:03:50

scriptless framework, objection

17:03:52

handling, execution, practice and

17:03:55

review, road map, and action items.

17:03:58

So, we covered the fundamentals of

17:04:00

sales. You know, how to become a great

17:04:02

setter. It's time to go over how to

17:04:04

operationally take these calls.

17:04:07

It's much more simple than you might

17:04:09

think.

17:04:10

Sales fundamentals recap.

17:04:13

So, first of all, there's no such thing

17:04:15

as a one-sizefits-all solution, right?

17:04:17

Like, everyone sells different. Everyone

17:04:18

has different selling styles. There's

17:04:20

really no oneizefits-all. What works for

17:04:23

you might not work for someone else.

17:04:24

What works for someone else might not

17:04:25

work for you. and um

17:04:28

sell scriptless utilize presence to

17:04:30

drive the transformation sales of the

17:04:32

transference of energy, identity,

17:04:34

belief, and certainty. And then people

17:04:36

buy with 80% emotion and 20% logic. So I

17:04:39

will say that like there is really no

17:04:43

one way to sell. That's why I'm kind of

17:04:45

making these videos in the way they are

17:04:46

because everyone has a different, you

17:04:49

know, type of energy. Everyone has a

17:04:50

different way of, you know, handling

17:04:51

these calls, different past experiences,

17:04:53

different memories, different, you know,

17:04:56

standpoints on things. And so it's like

17:04:58

there's no really

17:05:00

one way or another to sell because

17:05:02

everyone has different intangibles as

17:05:04

well. But I will say

17:05:07

what you need to do basically is just

17:05:09

like study the process,

17:05:13

practice it, and you'll find your

17:05:16

selling style over time.

17:05:19

If you use the stuff that I'm giving you

17:05:20

in these videos, you will close at a

17:05:23

high percentage, right? But there will

17:05:25

be a point where

17:05:28

you find that you kind of have a selling

17:05:30

style, right? You do things a little bit

17:05:31

differently. You kind of use your

17:05:32

intangibles in a certain way. And I

17:05:35

can't teach you that, right? Because

17:05:36

that comes with experience.

17:05:39

Why do people buy recap? People buy

17:05:42

because of purpose.

17:05:44

agitated current situation and awareness

17:05:46

of a better possibility. During

17:05:48

discovery, we increase the gap and

17:05:50

that's where the sale is made. Just

17:05:52

remember that your prospect's current

17:05:53

situation and desired situation, you

17:05:55

separate them on the call, right? And

17:05:57

you are supposed to bridge that gap.

17:05:59

You, your service, and your offer. And

17:06:02

that's pretty much the easiest way to

17:06:04

explain why people buy. Now, the four

17:06:07

parts of communication. So, remember

17:06:08

that words, what you say is literally 7%

17:06:11

of it. Like it literally does not matter

17:06:13

really what you say to these guys. It's

17:06:15

more about how you say it, what you want

17:06:17

for them, and who you believe you are in

17:06:19

the first place. So tonality is 38%,

17:06:21

intention 27.5%, self-image 27.5% as

17:06:25

well. So this is really important

17:06:28

because a lot of people don't really

17:06:30

think this is true, but just remember

17:06:32

that like if you need to practice

17:06:35

something, practice how you say it.

17:06:37

Don't practice what you say. You know,

17:06:40

the point of Mox and the point of all

17:06:41

this practice and actually just

17:06:43

execution and these calls is like you're

17:06:46

getting better and better and better,

17:06:47

right, through reps.

17:06:50

But

17:06:51

if you're simply just practicing a

17:06:53

script or practicing what you say

17:06:55

specifically,

17:06:56

it's not really going to do all of that,

17:06:58

right? You need to focus on how you say

17:07:00

it, what you want for them. Because like

17:07:02

if you if you guys actually want to help

17:07:04

these people, if you actually have the

17:07:06

intention that you want to help them and

17:07:07

change their lives through your service,

17:07:10

then your tonality and like what you say

17:07:12

will come across that way,

17:07:16

right? It's just a matter of intention.

17:07:20

And it's the same way vice versa. If

17:07:22

you, you know, if you just want their

17:07:23

money, if you just want, you know, them

17:07:24

to be your client, like then chances are

17:07:28

they probably won't because of like how

17:07:29

it shows up in your words, your tone,

17:07:31

and um

17:07:33

your presence on the call. So, it's

17:07:35

really important the three levels of

17:07:37

conversation recap. So, obviously, we

17:07:39

had service level one, which we will go

17:07:41

into a lot more depth today. Service

17:07:43

level two, or I guess action level two,

17:07:46

which is more like the why and like the

17:07:48

how and the what. um usually the

17:07:51

explanation between usually the

17:07:53

explanation behind things and then level

17:07:55

three transformational level. So this is

17:07:58

where we go into like more of the

17:07:59

identity level and we're kind of you

17:08:01

know expanding on you know the entire

17:08:04

process and as well as the objections

17:08:07

which we will cover today. Now these are

17:08:08

just a short list of some of the

17:08:10

objections that you can run into. I will

17:08:12

say these are all the things that you

17:08:14

want to handle during level three.

17:08:16

that's why they're the same color. And

17:08:18

that would be the goal because like

17:08:20

there's a few things that aren't on

17:08:21

there. And um

17:08:25

yeah, those are things that are probably

17:08:27

going to show up if you don't handle

17:08:28

them. So, and then once again to the

17:08:30

left there is a little list of

17:08:31

objections that are usually should be

17:08:33

pre-andled in the um in level three.

17:08:36

Now, we will cover these today and um

17:08:39

cover how to pre-handle them, but it's

17:08:41

just important that you know that um you

17:08:44

have to handle them in level three,

17:08:46

right? And all sales are made in level

17:08:48

two or level three. There's no sales

17:08:51

made in level one. Like, they have no

17:08:53

emotional buy and they really don't even

17:08:54

care about the conversation. They

17:08:56

honestly could, you know, jump off the

17:08:57

call and forget you ever existed. But

17:09:00

once you get down and more into depth in

17:09:02

that discovery process, you find that

17:09:04

like there's much more emotional

17:09:06

momentum and buy in and they actually

17:09:08

have pain and they, you know, they feel

17:09:10

it, right?

17:09:13

So once again, surface level one

17:09:14

consists of, you know, basic ask

17:09:16

questions just, you know, just

17:09:17

collecting data basically. How many jobs

17:09:20

did you do last month? How many leads

17:09:21

did you get this month? And the whole

17:09:24

purpose of level one is just to give

17:09:25

them surface level awareness of their

17:09:27

situation.

17:09:29

Level two is all about specifics, right?

17:09:31

So this is asking how and sometimes why.

17:09:36

And the purpose of level two is to give

17:09:38

them emotional awareness of their

17:09:39

situation. The whole point of this level

17:09:41

two and you know discovery is you want

17:09:44

to basically hold up a mirror for them,

17:09:47

right? And that can be painful. So how

17:09:49

is that going for you? How come? Right?

17:09:52

you know, questions like this. And I

17:09:54

will say

17:09:57

level two is also once we said last

17:09:58

video is like this is where you want to

17:10:00

be in setting as well. If you can, you

17:10:02

know, cause some pain, cause a little

17:10:04

bit of emotional buy in on the um

17:10:06

setting call, it'll actually help your

17:10:08

show rate. A lot of people say that if

17:10:11

they have any pain whatsoever, they just

17:10:13

won't show up to the call. That sounds

17:10:14

like it makes sense, but in actuality

17:10:18

and when you actually care for someone

17:10:20

and you have that intention, it shows

17:10:21

through the call, right? So, if you're

17:10:23

asking, oh [ __ ] how is that how is that

17:10:26

going for you? But I wouldn't I just

17:10:27

wouldn't be afraid of, you know, don't

17:10:30

cause too much pain. Don't be don't do

17:10:32

too much because they will literally

17:10:33

just hang up on you. But there's a sweet

17:10:35

balance, right? Like if you be like

17:10:37

don't get to level three on aesthetic

17:10:39

obviously, but transformational level

17:10:41

three is about identity awareness. So

17:10:45

the like the key word of this level is

17:10:46

the words I am, right? In level two,

17:10:48

there's a lot of container words and you

17:10:51

know a lot of words with meaning,

17:10:53

right? And level three is all about that

17:10:56

identity level. So basically instead of

17:10:58

just like holding up a mirror, right,

17:11:00

and letting them see through it and see

17:11:02

how painful it is, you're kind of

17:11:04

creating a mirror and showing it who

17:11:05

showing them who they need to be. And

17:11:08

you're building emotional leverage by

17:11:09

letting them see a truer version of

17:11:11

themselves. So you're basically showing

17:11:14

them through that mirror that you

17:11:16

created who they need to be in order to

17:11:18

hit their goals.

17:11:19

And a great word for this exp like this

17:11:23

section in discovery is basically

17:11:26

expansion because you're expanding on

17:11:28

everything that they're talking about

17:11:30

and everything they're saying and you're

17:11:32

really just digging deep deep deep into

17:11:34

their identity and deep into how they

17:11:37

see themselves. And yeah, once again,

17:11:40

like if you hear the prospect start

17:11:41

saying like, I am I'm not the type I'm

17:11:43

the person to do this. I'm not the type

17:11:44

of the person to do this, etc., you'll

17:11:47

you'll know you're there, right?

17:11:50

And what's great about this is that like

17:11:52

if their identity is in line with the

17:11:53

outcome we want, then it's pretty much

17:11:56

game over, right?

17:11:59

And I I'll give a good example here.

17:12:00

When I was um on a sales call going in

17:12:04

like I was the I was the prospect,

17:12:05

right? I had a I was getting sold a

17:12:08

mentorship for an agency program

17:12:12

and

17:12:15

throughout the call it was a pretty

17:12:17

normal call. It wasn't, you know, he he

17:12:19

script he sold scriptless like he was

17:12:20

really great at great at sales. And it

17:12:24

got to a point towards the end where

17:12:27

I was like, h

17:12:30

I'm not too sure if I actually want to

17:12:32

go through with this.

17:12:34

And he got pretty damn deep in the

17:12:37

discovery about my life. I I was playing

17:12:39

into it because I wanted the outcome,

17:12:40

right? Like these guys will play into

17:12:44

your process if you actually show you

17:12:46

care. like I could tell he cared about

17:12:47

my situation and he he actually felt

17:12:49

like he could help me. And because of

17:12:51

that, it got so deep in the discovery

17:12:54

and way into level three, he ended up

17:12:56

like saying,

17:12:59

"Do you think the reason why you're not

17:13:00

where you want to be is because you're

17:13:02

the type of person to usually say you'll

17:13:03

think about it or usually say you'll do

17:13:05

this or that or just something along

17:13:07

those lines." And he just really

17:13:08

challenged my identity. He literally

17:13:10

[ __ ]

17:13:11

he

17:13:14

he basically made me see that I have to

17:13:18

become and step into a new version of

17:13:20

myself in order to actually

17:13:23

hit my goal. Otherwise, it's never going

17:13:26

to happen.

17:13:28

And the only way that that happened is

17:13:30

because he was really good at sales, got

17:13:31

really deep in the discovery and got to

17:13:32

that level three point, right?

17:13:36

And

17:13:38

like what I mean by this is that his my

17:13:40

identity wasn't in line with the outcome

17:13:43

that he wanted.

17:13:45

But because he literally created a

17:13:47

mirror and showed me who I needed to

17:13:49

become in order to actually hit the

17:13:51

goals because he was transferring

17:13:52

basically his energy to me,

17:13:55

then I was like, "Okay, I'm in." And I

17:13:58

bought. And at this level, when you're

17:14:01

this deep in discovery, this is where

17:14:03

you want to pre-handle all the

17:14:04

objections, right? There's a lot of

17:14:06

different outcomes you'll get in the

17:14:07

call on the calls like, "Oh, let me

17:14:09

think about it. Let me talk to my wife.

17:14:10

Let me I don't even know. It's too

17:14:12

expensive.

17:14:14

Um, I want to see the contract." Like

17:14:17

all these BS things, right, that people

17:14:19

say at the end of the call and um you're

17:14:23

able to pre-handle them in this section,

17:14:25

in this level.

17:14:27

But I will say the most important thing

17:14:29

that you need to know about this whole

17:14:31

level, right? About these levels in

17:14:33

general is that when you're in

17:14:34

discovery, this is right before you

17:14:37

pitch, right? Because you're digging

17:14:40

deep into their problems. You're

17:14:41

creating that gap before you bridge

17:14:42

yourself to the offer between where they

17:14:45

currently are and where they need to be.

17:14:47

And you must reach this level before you

17:14:50

present your offer. Like if you're not

17:14:52

in level three and you're pitching them

17:14:54

and there's not enough buyin, you lose

17:14:57

them. State management recap. So your

17:14:59

state controls how you are in the moment

17:15:01

and how you act on the call. If you show

17:15:03

up positive, confident, and excited, it

17:15:05

will reflect in your prospect. Mirror

17:15:08

neurons, right? Sales isn't something

17:15:09

you do, it's who you become. Your state

17:15:12

underpins presence, intention, and

17:15:14

identity. Really, really important and

17:15:15

huge aspects on the call.

17:15:18

One thing that you should keep in mind

17:15:19

is that humans are built to survive, not

17:15:21

thrive. We have these fight-or-flight

17:15:23

reactions to things and we have three

17:15:26

negative thoughts for our positive

17:15:27

thoughts just because we're built to

17:15:29

survive, right? Not thrive. So, it's

17:15:31

very important to always be able to

17:15:33

control your state and manage it. And

17:15:36

another thing you can do is use your

17:15:37

three words to anchor your straight

17:15:39

state every single call right before as

17:15:41

well as after with three deep breaths.

17:15:44

And I will say that if you're a victim

17:15:45

to your state, you will you will

17:15:48

basically fail. Like you will succeed

17:15:49

because you literally can't do what you

17:15:52

need to do and can't perform in the way

17:15:53

you need to.

17:15:56

Identity based selling recap. Who you

17:15:58

are off the call is who you are on the

17:16:00

call. Every time you have a thought that

17:16:01

doesn't serve you, kill it. Remove it

17:16:03

from your head. It didn't it didn't

17:16:05

happen. Ability traps you. Intention is

17:16:08

infinite. Another thing I didn't really

17:16:10

mention much in the uh sales

17:16:11

fundamentals video is that you can kind

17:16:13

of use mentors as pathways to your goals

17:16:15

like brick pathways.

17:16:17

And when you're comparing yourself,

17:16:20

don't compare yourself and like oh um

17:16:21

from scale of 1 to 10, how good am I at

17:16:23

sales? Like no, compare yourself to

17:16:25

their ability one to whoever the mentor

17:16:28

is. Like ask you can ask yourself would

17:16:31

that mentor close that person?

17:16:35

And what you know what's good about this

17:16:37

is that you can always rise to the level

17:16:39

of your mentor and then just basically

17:16:40

you know get new ones over and over

17:16:42

again. Um show up confident in yourself.

17:16:44

Align certain and emotionally present to

17:16:46

these calls. A good salesman sells a

17:16:48

product. A great salesman sells a

17:16:49

transformation. People don't buy

17:16:51

products. They buy feelings, status,

17:16:53

identity and results. So that was the

17:16:55

recap for

17:16:58

sales fundamentals. Now we're going to

17:16:59

go over the sales framework.

17:17:02

So, the way I'm going to do this is

17:17:05

definitely different than any other

17:17:06

sales program that you've ever seen. But

17:17:09

before I give you any frameworks or

17:17:10

anything, I want you to understand that

17:17:14

I need you to take your first 30 sales

17:17:17

calls without a script.

17:17:20

Okay? And I know that this is going to

17:17:22

sound insane, you know, because oh, in

17:17:24

sales you need a script. But I promise

17:17:28

if you do this properly, you will 5x

17:17:33

your progress. Like you will become that

17:17:35

much better at sales in that shorter

17:17:36

amount of time. So

17:17:41

the fundamentals of sales, you know,

17:17:42

everyone, you know, you can look at my

17:17:44

first video, my sales fundamentals

17:17:46

video, and be like, "Oh, these are the

17:17:48

fundamentals of sales." But in

17:17:49

actuality, you just need to be able to

17:17:52

[ __ ] sell.

17:17:54

And the best way to do that is to just

17:17:56

just to talk to people and actually do

17:17:57

it

17:17:59

right. So that's the first thing I need

17:18:00

you to understand is that you are going

17:18:02

to take your first 30 sales calls

17:18:04

without any script whatsoever. It

17:18:06

shouldn't even be a thing that exists in

17:18:08

your mind.

17:18:12

And if you have a script, if you've been

17:18:14

using one, delete it.

17:18:18

This will guarantee you will improve at

17:18:20

the fastest rate possible and collect a

17:18:22

lot of cash. So, the sales framework I'm

17:18:24

going to give you guys is the best, in

17:18:27

my opinion, the best high ticket online

17:18:29

sales blueprint there is. So, obviously,

17:18:32

there's so many ways to sell, but this

17:18:35

is by far the most battle tested and

17:18:37

stress- tested method used by all the

17:18:39

best sales people that I know. Drum

17:18:42

roll, please. All right, here we go.

17:18:44

Boom.

17:18:46

Rapport, frame, discovery, pitch, close.

17:18:50

This is this is the master sales

17:18:52

framework. I know it sounds silly and

17:18:55

it's very very short. It's literally

17:18:57

five words, but this is all you need.

17:19:03

And once you can understand this, you

17:19:06

will not have a problem with selling.

17:19:10

Rapport. So, it depends on your selling

17:19:13

style, right? But rapport is usually,

17:19:15

you know, the first one to four minutes

17:19:17

of the call. For me, when I was taking

17:19:19

my calls um more frequently, I guess my

17:19:22

rapport was, you know, like four to six

17:19:24

minutes because I was usually more a

17:19:25

little bit little bit more rapport

17:19:26

heavy. And some people are less like,

17:19:29

you know, my sales manager like one

17:19:30

minute of rapport max. So, it really

17:19:32

depends. So, I will say, you know,

17:19:35

depending on your selling style, it's

17:19:37

usually the first, you know, 1 to four

17:19:38

minutes of the call whereby you

17:19:41

introduce yourself, you're, you know,

17:19:42

just seeing how they're doing. You're

17:19:44

seeing what's going on in their life,

17:19:45

you're just being friendly. And it's

17:19:48

really, really important because the

17:19:49

first like honestly for most experienced

17:19:53

sales guys, you can look at a call and

17:19:55

watch the first five minutes and

17:19:56

basically tell or not whether the guy's

17:19:57

going to close, right? So that's why the

17:20:00

first few minutes are so important and

17:20:02

why you really really need to show up to

17:20:03

the call excited and positive. I see so

17:20:06

many people in sales go into these, you

17:20:07

know, jump into these calls and be like,

17:20:09

"Hey, hey, how's it going? You know,

17:20:11

it's nice to meet you. Let's jump right

17:20:13

in. Are you ready to see how I can help

17:20:15

you?" Like it's [ __ ] depressing.

17:20:20

And the difference between that and like

17:20:21

actually showing up is being like, "Hey,

17:20:23

prospect. How you doing?" "Yeah, it's

17:20:25

it's super nice to meet you. Yeah, I was

17:20:26

just um You're out of Kansas, right?

17:20:29

Yeah. No, cool. Yeah, I was actually

17:20:31

thinking about going there. Like I don't

17:20:32

know. But the point is is that it's very

17:20:34

very important because these first few

17:20:36

minutes of call, this is your first

17:20:37

impression with the prospect basically.

17:20:39

I mean, assuming you've probably had a

17:20:40

setting call with them, but we mentioned

17:20:42

all these things in the setting call,

17:20:43

right? How important tonality is and

17:20:45

flections in your voice. And it's the

17:20:46

same thing on the sales call. Those are

17:20:48

those are very universal traits. Like

17:20:50

you have to be very very good at having

17:20:52

that tonality and actually bringing the

17:20:54

prospect into your frame of mind because

17:20:56

like when they hop on the call as well

17:20:58

and they're depressed cuz like oh god

17:21:00

it's another [ __ ] Zoom call and they

17:21:02

go in they don't smile once and then

17:21:04

you're there you're like hey how's it

17:21:05

going and you make it like a pleasant

17:21:08

conversation that will that will just

17:21:10

like make a huge impact on the outcome.

17:21:15

You just have to have the prospect want

17:21:16

to open up to you, trust you, and want

17:21:19

to move forward with a conversation. And

17:21:21

the only way to do that is to be good

17:21:23

at, you know, having rapport.

17:21:26

And all of this is literally done in the

17:21:27

first few minutes, right? So just tone,

17:21:30

just keep in mind that the tone and

17:21:31

energy that you, you know, show up to

17:21:32

the call with is pretty much everything,

17:21:34

right? The first four minutes of the

17:21:36

call, you have to start out positive

17:21:38

with an excited tone. You know, act like

17:21:40

you want to be there, right? Because

17:21:41

you, you know, you should want to be

17:21:43

there. and actually care for the

17:21:45

prospect, right? Hey, John, how are you

17:21:48

doing today? Awesome. Yeah, it's nice to

17:21:50

finally put a name to the face. Where

17:21:52

are you calling out of?

17:21:55

No way. How is it there right now? Now,

17:21:57

let me try that with a bad bad tone.

17:21:59

It's like,

17:22:02

hey, John, how are you doing?

17:22:05

Good. Good. It's nice to put the name to

17:22:06

the face. Uh, where are you calling out

17:22:08

of today?

17:22:10

Cool. No way. How is it there? Like you

17:22:12

see the difference between those two.

17:22:14

You have to become good at that.

17:22:15

Anyways, in sales there are four

17:22:17

different types of energy. So this is

17:22:20

kind of just like a general rule of

17:22:21

thumb with people and every single

17:22:24

person has every type of energy in them,

17:22:27

some percentage of them, but usually

17:22:30

there is a dominant one. So this is

17:22:33

called pace. And now this isn't, you

17:22:34

know, necessary to close any deals

17:22:36

whatsoever, but it just helps to

17:22:39

understand who you might be talking to

17:22:41

in order to like kind of cater how you

17:22:43

handle the next parts of the call.

17:22:45

Right? So practical, action, social, and

17:22:49

emotional. So for these examples, you

17:22:51

can think Elon Musk for practical, Andy

17:22:53

Elliott for action. If you don't know

17:22:55

who Andy Elliott is, he's a, you know,

17:22:57

one of those guys that stands up and

17:22:58

sells to people. um car salesman type

17:23:01

energy.

17:23:04

Social, you can think like Dwayne

17:23:05

Johnson. Emotional, you can think like

17:23:07

Emma Watson. Most most women are

17:23:09

emotional um or more emotionally

17:23:13

dominated in like the four energy types.

17:23:15

That's just natural. But most business

17:23:18

owners are some of these two, right? So,

17:23:20

this is what we're going to focus most

17:23:21

of this entire sales video on as well as

17:23:23

the other one. And that's why most of

17:23:26

the strategies and tactics that I will

17:23:28

teach you guys are pretty much catered

17:23:30

towards these two because in B2B when

17:23:32

you're selling to business owners, like

17:23:34

this is who you're going to be talking

17:23:35

to, right? You're not going to be very

17:23:37

much talking to like a social or

17:23:39

emotional people. Those are going to be

17:23:40

more BTOC offers. But in the beginning

17:23:42

of the call, you can get a really really

17:23:44

good idea about what type of energy that

17:23:46

person is based off of keywords. And

17:23:50

just kind of like their overall vibe.

17:23:53

And this can determine a lot of aspects

17:23:55

of the call, right? So it's important to

17:23:58

kind of like keep this in mind and just

17:24:01

like kind of gauge who they might be

17:24:05

typical that they're like P or A. Like

17:24:08

if they're practical, they're action

17:24:09

based, like they're a typical business

17:24:10

owner. But rarely you might get like an

17:24:13

emotional one. You might get like, you

17:24:14

know, a female business owner that just

17:24:15

seems more, you know, upset about her

17:24:18

situation and she's a little bit more

17:24:20

story driven, kind of wants someone to,

17:24:23

you know, listen to them. And it just

17:24:26

depends, right? But we're going to cater

17:24:28

this mainly towards PNA, but I just want

17:24:30

you to know that there are other types

17:24:32

as well. And the PNA have like social

17:24:35

and emotional energy as well, right?

17:24:37

There's no binary yes, one's this, not

17:24:40

that. It's just a matter of like

17:24:42

percentages and ratios.

17:24:45

So, if I were to tell you anything to

17:24:47

master this whole rapport process, just

17:24:50

just be friendly. Literally, just go

17:24:52

into the call and actually try to and

17:24:54

just enjoy being there because you're

17:24:57

meeting someone new. You're learning

17:24:58

about their situation. Like, it's pretty

17:24:59

cool. So, smile. Go into it with the

17:25:02

frame of mind that you can actually

17:25:03

change this person's life because you

17:25:05

can.

17:25:08

and experienced sales reps, you know,

17:25:09

once again, like they can tell within

17:25:12

the first five to 10 minutes of the call

17:25:13

whether the deal closed. So, it's very

17:25:16

very important that you master this

17:25:17

first part of the call. And um

17:25:21

yeah, super important.

17:25:25

So, there is kind of like a three-step

17:25:27

process to actually going through this

17:25:29

and building enough rapport on these

17:25:30

calls. And number one is just like

17:25:32

having a very, you know, friendly and

17:25:34

exciting introduction. smile, make it

17:25:36

feel welcoming and exciting that they're

17:25:38

on the call with you today. And then

17:25:40

just make an adjustment of your

17:25:42

personality to match theirs. So, you

17:25:44

want to be a little bit of a chameleon

17:25:46

here, right? So, you'll get hints of

17:25:48

their personality type by keywords,

17:25:49

whether they're like swearing at you,

17:25:51

you know, you you'll just you'll just

17:25:52

get a you'll get a vibe and you'll get

17:25:54

hints of their personality through how

17:25:56

they're showing up in the call and

17:25:58

whether they're telling jokes or talking

17:26:00

about stories. And you want to match

17:26:02

their language, right? But if they're

17:26:04

low energy, right? Right? They show up

17:26:05

to the call super low energy. They're

17:26:07

like, "Uh, hello."

17:26:09

Um, it's very, very important that you,

17:26:11

you know, you don't match their

17:26:13

language, right? You want to bring them

17:26:14

into your frame of being, you know, in a

17:26:16

positive mind. Um,

17:26:19

and kind of bring them into your energy.

17:26:21

So,

17:26:23

a good quote for this is that the power

17:26:25

plant doesn't have energy, it generates

17:26:27

energy, right? So, you have to generate

17:26:29

the energy in the other prospect.

17:26:31

Rapport is pretty much all about

17:26:32

awareness, right? You just need to be

17:26:34

aware of what's going on, aware of their

17:26:37

situation, even like aware of what's

17:26:38

going on in the background of their

17:26:40

call. When you hop on a call with

17:26:42

someone and let's say they have like a

17:26:43

Detroit Lions flag behind them, I'm

17:26:46

like, "Oh, big Lions fan, eh?" Or just

17:26:49

something to, you know, lighten the mood

17:26:50

and build that rapport and just be like,

17:26:52

"We're human. We're humans here talking

17:26:54

to each other." You know what I mean?

17:26:56

And you have to be aware of things just

17:26:58

to notice things and be able to adapt,

17:27:02

right? You want to be a chameleon.

17:27:05

Just remember though that this concept

17:27:07

of pace is once again not required to

17:27:09

close deals. Like you could never hurt

17:27:11

hear of this entire concept and have a

17:27:14

40% close rate and make millions of

17:27:15

dollars in sales, but it just can help

17:27:18

you. It's like one of those little tools

17:27:19

that can just kind of help you build

17:27:20

some more rapport early on and uh make

17:27:23

your frame set better as well. Because

17:27:25

what's cool about this is that based on

17:27:27

the different type of energy, right,

17:27:29

whether it's practical, action, social,

17:27:31

or emotional, you can kind of cater your

17:27:33

frame set towards them to make it more

17:27:36

effective.

17:27:37

Because I can tell you right now, if

17:27:39

you're talking to an emotional type and

17:27:41

you use, you know, a set that works

17:27:42

really well on a practical type, like it

17:27:44

just won't work as well on the

17:27:45

emotional. It just won't.

17:27:48

And I just want you guys to realize

17:27:50

though that at the end of the day,

17:27:52

people just buy from who they like,

17:27:54

right?

17:27:56

So, I mean, you have to be comfortable

17:27:58

pushing people. You have to be

17:27:59

comfortable, you know, taking people to

17:28:02

where they need to go. But I will say it

17:28:05

helps for sure if they like who they're

17:28:07

talking to, they're enjoying the

17:28:09

conversation.

17:28:12

So, the three the third step of building

17:28:15

rapport, just start out with a super

17:28:17

cliche question. and then share

17:28:19

something about yourself as well. So you

17:28:21

can ask like where they're calling out

17:28:22

of or talk about something in their

17:28:24

background or like where did you first

17:28:26

hear about us and then um yeah it's it

17:28:31

helps if they understand like why they

17:28:32

are on the call in the first place

17:28:34

though so there's like a bit of a

17:28:35

congruency and intention there

17:28:37

especially with this like cold outbound

17:28:38

and cold SMS if you can like build a

17:28:41

little bit and establish a little bit of

17:28:43

urgency and congruency on them like the

17:28:45

beginning of the call so they actually

17:28:46

understand why they're on the call with

17:28:48

you it'll help out a

17:28:51

So before I get started, just so I can

17:28:53

best help you out, like what are you

17:28:54

looking to get out of a call like this?

17:28:56

That's like a super basic and cliche

17:28:58

question, but it kind of gives them the

17:29:00

illusion of control and allows for a,

17:29:02

you know, great segue into the next part

17:29:04

of the call, right? Or the frame, but in

17:29:07

this rapport section, just be careful

17:29:08

because if you build too much rapport,

17:29:11

it is a bad thing. You will start to

17:29:13

lose control of the conversation.

17:29:16

Your frame will go into a [ __ ] trash

17:29:18

can. like you need to be be very

17:29:19

careful. I was way too rapport heavy

17:29:22

when I started out in sales because I

17:29:24

was just generally more like a friendly

17:29:25

person. So I would you know do rapport

17:29:27

for like 8 to 15 minutes and then I had

17:29:30

no frame on the call and also I was

17:29:32

afraid of pushing them towards the end

17:29:33

of the call because I was I don't know I

17:29:35

wanted to be their friend right so be

17:29:37

careful about having too much rapport.

17:29:40

However in the beginning of the call you

17:29:43

might sense that they might be

17:29:44

unqualified. Okay. So, you know, there's

17:29:47

indications whether, you know, that

17:29:49

might be the case that they're like,

17:29:50

"Oh, I just want to hear the price." Or

17:29:51

like they're smoking or they're, you

17:29:54

know, they're talking to other people,

17:29:55

you know, they're they're not really

17:29:57

taking the process seriously and not

17:29:59

really showing up fully, showing up

17:30:01

late. But like if you sense that they

17:30:03

might be unqualified

17:30:05

instead of like trying to you know have

17:30:06

a bunch of rapport in the beginning and

17:30:08

you know spend like four to five minutes

17:30:09

doing that or even just like one to

17:30:11

three minutes you want to just jump

17:30:13

right in and be stronger. So what I mean

17:30:15

by that is like

17:30:19

you want to do a mini discovery in the

17:30:20

beginning. Okay? Because like the

17:30:22

typical framework for these calls right

17:30:24

is rapport frame discovery pitch close.

17:30:27

But in the beginning of the call, if you

17:30:29

sense that they might seem unqualified

17:30:31

before you go into setting frame in the

17:30:34

initial rapport process, you want to do

17:30:36

a little bit of a mini discovery and ask

17:30:38

a question and ask some questions to

17:30:41

learn a little bit more about them

17:30:42

because if you sense that they might be

17:30:44

unqualified, then you don't want to set

17:30:46

frame. You know, you don't want to even

17:30:48

continue on with a call unless they are

17:30:50

qualified because otherwise you're going

17:30:52

to waste an hour of your time. So,

17:30:54

example, you can warn them that it's a

17:30:56

four-f figureure investment. Make sure

17:30:58

you know they're going to be a good fit.

17:31:01

Just basically try to push them off the

17:31:03

call if they don't seem like a good fit.

17:31:05

In the beginning, if they seem

17:31:06

unqualified, push them, jump right in in

17:31:09

the beginning. Basically, almost skip

17:31:10

the rapport and, you know, make sure

17:31:13

they're qualified before you move

17:31:14

forward with a frame. You shouldn't

17:31:16

really ever accept a lack of respect.

17:31:19

So, if they show up late, their mic

17:31:20

isn't working, their camera doesn't

17:31:22

work, they're trying to fix [ __ ] start

17:31:24

smoking, just don't accept this. Like,

17:31:28

do something to regain frame control.

17:31:30

Like, I would literally get up and grab

17:31:31

a water, go to the bathroom, say, "Oh,

17:31:33

I'm going to go I'm going to go to the

17:31:34

bathroom. Give me one second." Just

17:31:37

something because like or you could

17:31:38

mention like respectfully, if you don't

17:31:40

think this is worth your time, we are

17:31:42

going to need to rebook because like we

17:31:44

need your full focus to see if this is

17:31:45

something that will actually help you

17:31:46

out or not.

17:31:48

And chances are if they're unqualified

17:31:51

and shitty type of prospect, they'll,

17:31:52

you know, keep giving you push back. And

17:31:54

if that's the case, say, "Can I be

17:31:57

direct? Do you feel like showing up late

17:31:59

without a camera, another person in the

17:32:01

room, do you think this distracted

17:32:02

energy is causing you to have distracted

17:32:04

results?"

17:32:07

And then the last resort here for this

17:32:09

little situation, hey, you you have to

17:32:12

fix this. You're showing up

17:32:13

unprofessional.

17:32:15

Let's have an honest conversation to fix

17:32:17

this because if you keep showing up like

17:32:18

this, I don't think you are going to be

17:32:20

a good fit. You're just your identity is

17:32:22

just not quite there yet.

17:32:25

And this is like the most worst

17:32:27

situation like the you know probably the

17:32:29

worst situation for someone that's

17:32:30

unqualified that's kind of just giving

17:32:32

you more and more push back. But um

17:32:35

towards the end of rapport, make sure

17:32:38

that you know if you have if you have

17:32:41

which you should you should have a

17:32:42

pre-all process and a video that they

17:32:44

should watch beforehand. Make sure they

17:32:46

have seen it towards the end of rapport.

17:32:49

Okay. So right now up to this point we

17:32:51

have simple in introduction, right? We

17:32:54

have matching their energy and tone

17:32:56

based off their energy type as well as,

17:32:59

you know, asking some kind of cliche

17:33:01

question and if they seem unqualified,

17:33:02

doing a little bit of a mini discovery,

17:33:04

asking how much they make. Um, if

17:33:07

they're even like good to show up for

17:33:09

this call and actually be present,

17:33:11

focus, otherwise you need to reschedu.

17:33:14

Um, and you can keep pushing them, they

17:33:16

push back. And then also just making

17:33:19

sure that they watch the pre-all process

17:33:21

before the end of rapport, right?

17:33:25

But if they haven't seen it, right, if

17:33:27

they said that they didn't do the

17:33:28

pre-all homework, they didn't watch the

17:33:30

video, they didn't do any of it, then I

17:33:31

would honestly just reschedule the call.

17:33:34

You know, back in the day, like

17:33:35

sometimes I would literally let it play

17:33:37

and go get a coffee or something. I

17:33:39

wouldn't recommend this because you're

17:33:40

literally on the call with them. It'll

17:33:42

take away from the presence. It'll take

17:33:43

away from pretty much everything. But if

17:33:46

they didn't prepare, you shouldn't

17:33:48

really accept that. You shouldn't be

17:33:50

like, "Oh, okay." And then just move

17:33:51

forward. Like that's that's

17:33:52

unacceptable. If they didn't prepare,

17:33:55

don't accept it. Reschedule the call

17:33:58

till they are prepared.

17:34:02

And keep in mind that

17:34:04

while we do have these kind of like four

17:34:06

energy types,

17:34:08

assumptions are very dangerous.

17:34:11

You know, if we are making all these

17:34:13

assumptions, you know, like for example,

17:34:16

let me explain. If you make an

17:34:17

assumption that someone won't be a good

17:34:19

fit just because of like their age or

17:34:20

their gender or like what you think they

17:34:23

are,

17:34:24

you might just lose the sale because of

17:34:26

how you run the rest of the call. So, be

17:34:29

very very careful about your

17:34:31

assumptions.

17:34:34

you know, like if you assume that they

17:34:36

won't be a good fit based off of

17:34:37

something, then you do that mini

17:34:39

discovery, you know, you get pushed back

17:34:42

and then the call just gets like

17:34:44

terrible, right? So, you just just be

17:34:45

careful about assumptions. Just keep

17:34:47

that in mind. Um,

17:34:50

you don't you never want to assume too

17:34:52

much. And, uh, the a good way to go

17:34:55

about doing this is like never ask a

17:34:56

question that you don't know the answer

17:34:58

to because otherwise you'll be assuming.

17:35:00

So,

17:35:03

another thing to keep in mind is be

17:35:04

careful with bro energy, okay?

17:35:06

Especially with these PNA types and

17:35:08

these business owners. Some of them will

17:35:10

like match you with it and be like,

17:35:12

"What's up, bro?" Like the business

17:35:13

owner will say that. And if they do

17:35:14

that, that's when you want to be a

17:35:16

chameleon and be like, "Yeah, yeah, for

17:35:18

sure. Yeah, yeah, yeah." And you know,

17:35:20

you kind of just play into that whole

17:35:22

bro energy vibe. But for some guys, just

17:35:26

just be careful, right? Not every call

17:35:28

is the same, but I will say unless

17:35:30

they're doing it, don't do it, okay?

17:35:32

Don't be like, "What's good, bro?" Like

17:35:36

to like a 50-year-old businessman that's

17:35:38

like,

17:35:40

"Hi, it's nice to meet you." You know

17:35:41

what I mean? So, just keep that in mind.

17:35:43

But, um, if you just pretty much just

17:35:45

remember to be a chameleon on these

17:35:46

calls and especially in the first, you

17:35:48

know, few minutes and make that little

17:35:50

snap to match their energy, then you

17:35:53

shouldn't really have a problem.

17:35:55

Frame. So frame is usually the next few

17:35:58

minutes of the call directly after

17:36:00

rapport. And this is kind of like the

17:36:02

simple part where you kind of take

17:36:04

control of the call and show them that

17:36:06

you're leading it, right? Where you talk

17:36:08

about what's going to happen on the

17:36:09

call, the agenda of the call. And it's

17:36:11

very important, especially in beginners,

17:36:14

and I will say that some people once

17:36:17

they get so damn good at sales,

17:36:18

sometimes they cut this part out because

17:36:20

they're just so good at handling the

17:36:22

call. Because I will say, if you're the

17:36:24

one asking the questions, you have

17:36:26

control of the call, right?

17:36:29

And if you're able to cut them off when

17:36:31

they're on tangents and just show them

17:36:32

that you're in control and that, you

17:36:34

know, you have an agenda for the call,

17:36:36

then this isn't the most important thing

17:36:38

ever. But for beginners, I think it

17:36:41

really, really helps.

17:36:43

So,

17:36:45

like I said though, it's basically

17:36:46

establishing the rules, setting the

17:36:48

tone, setting the direction of the

17:36:49

conversation just so the prospect sees

17:36:51

you as an authority, right? If they see

17:36:54

you as an expert, if they see you as

17:36:55

someone that they actually want to learn

17:36:56

from and actually offer something to

17:36:59

them, then they will be much more

17:37:03

likely to go with you, right? If they

17:37:06

see you as some kid that doesn't know

17:37:08

anything, then they will never go with

17:37:10

you, right?

17:37:12

So, whoever sets frame, whoever's asking

17:37:15

the questions leads the call. And you

17:37:17

can tell like it's a natural lead in the

17:37:20

conversation. If you are leading the

17:37:22

call, you will be able to tell. If

17:37:24

they're leading the call, unfortunately,

17:37:26

you will also be able to tell, right?

17:37:28

So, especially with the PNA types

17:37:31

though, frame is pretty much everything.

17:37:33

Okay? If you can, and I like to

17:37:37

honestly, there's some there's some good

17:37:38

exercise you can do with frame. and um

17:37:41

literally,

17:37:42

you know, hop on a call with a friend

17:37:44

and just um set like a topic

17:37:48

and uh have like a bit of an argument

17:37:49

and take sides on a topic and then just

17:37:51

like argue about that topic and then

17:37:54

whoever just holds frame the strongest

17:37:56

and whoever is like able to cut them off

17:37:58

and able to be stronger on the

17:38:00

conversation. It's very very good

17:38:01

practice. You know, this is something

17:38:03

you can do in your free time, but frame

17:38:05

control is pretty much everything on

17:38:07

these calls, especially with these PNA

17:38:09

types. A great quote to remember is you

17:38:11

are either holding a frame or you're in

17:38:13

someone else's. So you must hold your

17:38:16

own. And with cold traffic, so like cold

17:38:19

calling, cold SMS, cold emails, cold

17:38:21

emails, cold DMs, there is always

17:38:24

usually a lack of urgency. So frame is

17:38:26

very, very important. Just keep in mind

17:38:28

though that with these business owners,

17:38:30

especially with the ones that are, you

17:38:32

know, way older than us, which is most

17:38:33

of them, right? They there will be a

17:38:35

pretty strong ego. You know, they will

17:38:37

be like, "Oh, you're a kid. What the

17:38:39

hell do you know? I've been in business

17:38:41

for 45 years. But it's like the best way

17:38:46

to deal with this is just to not be

17:38:47

phased. You know, they probably aren't a

17:38:50

dick. Like chances are like most people

17:38:51

aren't a dick, right? But most people do

17:38:54

have a super strong character,

17:38:57

right? And don't take that the wrong

17:38:59

way. Just be unfased by it, right?

17:39:01

Handle it with a little bit of, you

17:39:04

know,

17:39:05

I don't know, just play with them a

17:39:06

little bit. Like lighten the mood a

17:39:08

little bit, you That's the best way to

17:39:09

play back into the frame. Just lighten

17:39:11

the mood, maybe crack a joke, have

17:39:14

charisma, because like a lot of these

17:39:17

guys are probably just challenging you

17:39:19

for literally no reason whatsoever, you

17:39:22

know, because at the end of the day,

17:39:23

like sales is quite literally just a

17:39:24

game. So, have charisma, play back into

17:39:28

it, you know, hold that authority.

17:39:32

And um here are some examples of frame

17:39:34

sets. So, I'm going to go ahead and read

17:39:35

off of each one of these. So right now,

17:39:38

so far in the call, right, we have that

17:39:39

little rapport process. It's like, you

17:39:40

know, one to four minutes just about

17:39:43

really, really important. And the frame.

17:39:47

So here's some examples based off of

17:39:49

different energy types. Now, I will say

17:39:52

you can pretty much have a pretty, you

17:39:55

know, general frame for most guys, and

17:39:56

it's fine. But I will say it does help

17:39:59

to kind of see the differences between

17:40:01

what each energy type frame set could

17:40:03

look like. you know, because if we're

17:40:05

setting to an emotional type, it's much

17:40:07

different than a practical.

17:40:09

But keep in mind, right, these are

17:40:11

examples. Do not write them down. Do not

17:40:13

copy them and read them out in a sales

17:40:15

call. We do not use scripts in this

17:40:18

program.

17:40:19

So, the the general set, right, this is

17:40:21

like the most common one. Um, not really

17:40:24

catered towards any energy type or

17:40:25

anything. Yeah, appreciate you hopping

17:40:27

on. Well, just to kind of jump into

17:40:29

things here, um, I've got about 45

17:40:30

minutes carved out for you. So, here's

17:40:32

how this will work. I'm gonna ask you a

17:40:34

few questions just to understand where

17:40:35

you're at. And if I think that we can

17:40:38

help, I'll walk you through what we do

17:40:39

and how that would look like. Fair

17:40:41

enough.

17:40:42

So, that's a super super simple general

17:40:45

set. Set two is practical. So, this is

17:40:48

like your more, you know, PNA like once

17:40:50

again are going to be more business

17:40:51

owner types. And you can just tell how

17:40:54

like different this is. Awesome. Just to

17:40:57

kind of jump in here because I want to

17:40:58

be tactical. This call is really just

17:41:00

about understanding what your current

17:41:01

process looks like, where you're trying

17:41:03

to go, and seeing if it integrates well

17:41:05

with the process that we have here. And

17:41:07

I'll give you all the logic and all the

17:41:08

clarity that you need to make an

17:41:09

informed decision, and more importantly,

17:41:11

help you feel whether or not this is

17:41:12

actually the right next step for you. If

17:41:14

it feels like a fit, great. We can talk

17:41:16

about next steps. I can get you on

17:41:17

boarded today. Um, if not, totally cool,

17:41:20

too. Sound fair enough? So, see, like

17:41:22

all these have like kind of the same

17:41:23

general framework. Sound good? Sound

17:41:25

fair at the end. appreciate you for

17:41:27

jumping in just to kind of jump in. But

17:41:29

we're kind of more like process based,

17:41:31

right, with the with the practical types

17:41:32

of people because they don't want to,

17:41:34

you know, say like, oh, I want to ask

17:41:36

you about your current situation and see

17:41:38

how you're, you know, what you're doing

17:41:39

and how it's going, but more about like

17:41:41

their current process, you know, and

17:41:44

just by that simple switch, it makes

17:41:46

them much more, you know, impacted by

17:41:50

this frame set and they will, you know,

17:41:52

definitely agree with you much more.

17:41:55

All right, actionbased.

17:41:58

So awesome. Just to kind of jump in

17:41:59

here, all the work that we do is

17:42:01

completely customized. So instead of

17:42:02

just throwing a bunch of ton, you know,

17:42:03

hypothetical numbers at you and seeing

17:42:05

what sticks, what I found works best in

17:42:06

these calls is just to get some more

17:42:08

clarity on you and what's really going

17:42:10

on in the business. So another thing, we

17:42:12

don't really work with everyone because

17:42:14

we work with qualified people. So it's

17:42:16

not a very copy and paste thing, but if

17:42:17

it's a good fit, cool. I can get you

17:42:19

onboarded on this call. If it's not a

17:42:22

good fit, we can part ways as friends.

17:42:24

No worries. sound good. So, it's it's

17:42:26

pretty long. Like, I honestly wouldn't

17:42:28

have a frame that's this long. It

17:42:30

doesn't have to be this long. Like, a

17:42:31

length that's good is around this

17:42:33

length, but

17:42:35

um kind of cater it towards whatever.

17:42:38

So, here with that more action based,

17:42:40

we're kind of just playing into the fact

17:42:41

that we don't want to throw around

17:42:42

hypothetical BS at them because they're

17:42:45

more actionbased, right? They want to

17:42:46

just like have a clear-cut path. Does

17:42:50

that make sense? So, set four is for

17:42:53

social. So social people are just like

17:42:55

the people that just never stop talking,

17:42:57

right? So it's really important to be

17:42:58

able to cut them off, but uh you won't

17:43:00

get much social and emotional people on

17:43:02

these um sales calls for business

17:43:04

owners, but a good example of the set

17:43:07

for this would be awesome. Yeah, excited

17:43:09

to jump in. So this isn't going to be

17:43:10

one of those like stiff calls or

17:43:11

anything. This is kind of just a chance

17:43:13

for us to chat, get a feel for each

17:43:15

other, where things are at on your end,

17:43:16

and see if it makes sense to explore

17:43:18

anything further together. I just want

17:43:20

to get to know what you're currently

17:43:21

doing, where things are at, and see if

17:43:23

anything we do here could help you. And

17:43:25

if not, that's totally cool, too. I'm

17:43:26

happy to point you in the right

17:43:27

directions if I can. Sound good? And

17:43:29

then the fifth and final example is the

17:43:31

emotional one.

17:43:35

As a coach here, what I really try to do

17:43:37

is help you understand where you are

17:43:38

right now and where you want to go and

17:43:40

understand how you'd get there. So

17:43:42

that's very clear at the end of this

17:43:43

conversation and kind of, you know, set

17:43:45

up a game plan to make sure that that

17:43:47

makes sense. So, at the end of the call,

17:43:49

if you like what you hear and you think

17:43:51

that we can help you, we'll make you an

17:43:53

offer. If not, totally fine, too. If

17:43:55

you're not really comfortable, you don't

17:43:56

really think it's going to be a good

17:43:57

fit, trust me, I'll also let you know if

17:44:00

um it's not going to be a good fit, by

17:44:01

all means. But at the end of it, if you

17:44:03

like what you hear, we will go ahead and

17:44:04

get you started. Sound cool? So, you see

17:44:07

what I mean? Like, these are all frames,

17:44:10

right? They're all simple sets. Some of

17:44:12

them are a little probably too long for

17:44:13

the call. Um,

17:44:16

but they're just like a little bit

17:44:18

different. The general one is just

17:44:20

pretty basic. This one goes into more of

17:44:21

like the process. This one goes into

17:44:23

like not wasting time and getting more

17:44:26

clarity. This one's about like, you

17:44:29

know, having a conversation together and

17:44:31

seeing if things make sense. Each one's

17:44:33

a little bit different, right? And so

17:44:35

you will basically be using like one of

17:44:37

these three typically, but because the

17:44:40

fact that we don't use scripts, like

17:44:42

every like every set's going to look a

17:44:43

little bit different, that's okay. So

17:44:47

discovery.

17:44:49

So this is going to be like the pretty

17:44:50

much the meat of this entire video

17:44:52

because discovery is literally where the

17:44:54

sale is made, right? So up to this

17:44:56

point, we have the rapport and then we

17:44:58

have the frame set, right? And the next

17:45:01

step in the call is discovery, right?

17:45:02

After you say, "Cool if we get started.

17:45:05

Sound good?" Then you want to dive into

17:45:07

your first question. And then from there

17:45:10

on, you want to ask just a series and

17:45:12

line of questioning to get them to a

17:45:14

point where they are wanting to buy from

17:45:16

you, right? And I know it sounds scary

17:45:20

doing this without a script and not

17:45:21

without a list of questions,

17:45:24

but once you understand where you

17:45:25

actually need to go with the

17:45:26

conversation, it becomes very very

17:45:29

clear. So discovery is where the sale is

17:45:31

made. It's where someone goes from an

17:45:33

absolute complete stranger to a paying

17:45:36

customer. So, it's the part of the call

17:45:38

where you uncover their current

17:45:40

situations, you know, their their pain

17:45:42

points, their goals, emotional drivers.

17:45:44

You're holding up the mirror. You're

17:45:46

digging into those levels. You're

17:45:47

getting from level one to level two to

17:45:48

level three, and you're simply just

17:45:51

determining whether or not you can

17:45:52

actually help them in the first place,

17:45:54

right? That's literally the whole

17:45:56

intention of discovery.

17:45:59

And discovery is usually like 15 to 35

17:46:01

minutes, right? It is the it is the

17:46:04

majority of the call. If your discovery

17:46:06

is two minutes long, you will never

17:46:08

close someone because you're simply just

17:46:10

not deep enough into the conversation.

17:46:13

You don't have enough emotional

17:46:14

momentum. There probably isn't enough

17:46:15

buy in. And I say this, you know,

17:46:19

cautiously because like everyone has a

17:46:20

different situation and everyone's kind

17:46:22

of a different prospect. But a good rule

17:46:26

of thumb is that it usually lasts

17:46:27

between 15 to 35 minutes, right? That's

17:46:29

enough time to go from level one to

17:46:32

level two to level three and pre-handle

17:46:34

objections. So discovery is where the

17:46:36

sale is made and where this happens.

17:46:38

This is when we're asking questions in

17:46:39

order to define, you know, their current

17:46:41

situation and just like separating the

17:46:44

distance between like where they are and

17:46:45

where they want to be. And by now we

17:46:47

have like a clear understanding of where

17:46:48

they are and then we need to eventually

17:46:51

have a clear understanding of where they

17:46:52

want to be, right? And then by doing

17:46:54

that we create that gap

17:46:57

you know we're able to position our

17:47:00

service as a bridge like between the

17:47:02

gaps with our pitch right or you your

17:47:05

service and your offer and um that's how

17:47:08

it's done right so typically discovery

17:47:10

it's a conversation you know between you

17:47:12

and the prospect whereby you're asking a

17:47:14

bunch of questions and kind of just

17:47:16

having a naturally flowing conversation.

17:47:18

It's not supposed to feel like a Q&A or

17:47:21

you know a big list of questions. It's

17:47:22

supposed to feel like a conversation

17:47:24

between two people, right? And just keep

17:47:27

in mind though that in B2B sales just in

17:47:30

general, a tactic shown is a tactic

17:47:32

blown. So this is why it's very very

17:47:34

important to not have a sales script,

17:47:35

especially with PNA types and just to

17:47:38

kind of let the conversation flow

17:47:39

naturally and just see if you're going

17:47:41

to be a good fit together. So I will say

17:47:44

like you might have noticed that I

17:47:45

didn't include the presence intrude

17:47:47

section in the recap and the reason is

17:47:50

is because I want to cover that in this

17:47:52

portion because that's very very

17:47:54

relevant here. I'm going to tell you

17:47:56

guys three aspects of discovery that you

17:47:58

need to cover on. Okay. The first one is

17:48:01

the most important most important by far

17:48:04

and that's presence.

17:48:07

If I were to give you one word to

17:48:09

describe the discovery process, it would

17:48:11

be presence.

17:48:13

When you are there on the call and you

17:48:15

are listening to them and you are there

17:48:16

with them and you can hear what they're

17:48:18

saying and hear what they're

17:48:19

understanding and be there with them,

17:48:22

you will never

17:48:24

forget what to say. You will never

17:48:26

stumble. You'll never not know what the

17:48:28

next question you must be asking is.

17:48:32

So, you have to have a piercing

17:48:33

presence. You have to catch things.

17:48:36

You have to find these like fuel points

17:48:39

that they'll just give you fuel and you

17:48:41

have to use it. But the only way you can

17:48:42

use it is if you're present and you

17:48:43

notice it.

17:48:45

But a lot of people think that trust is

17:48:48

built with testimonials. Trust is built

17:48:50

with social proof. And it's like, yeah,

17:48:53

to an extent, but if you have unwavering

17:48:57

presence,

17:48:59

that is literally all the trust that

17:49:02

you'll need. That is how you will build

17:49:04

the most trust.

17:49:08

And everyone always says like, "I don't

17:49:10

know what to ask. I don't know what to

17:49:12

do. I don't have a list of questions."

17:49:15

But like the act of being in your head

17:49:17

scrambling for the next thing is the

17:49:19

reason why you don't know what to ask.

17:49:21

And the reason why that happens is

17:49:22

because you're not actually present on

17:49:24

the call

17:49:28

because you'll ask questions and the

17:49:29

prospect will give you fuel. They'll

17:49:31

tell you these things that you have to

17:49:32

push on.

17:49:34

And it's your job to dig and separate

17:49:36

that current state from where they want

17:49:37

to go. Like that is your job, right? But

17:49:40

the problem is if you're not present on

17:49:42

that call, you'll miss these points in

17:49:45

the fuel. Like this is the problem with

17:49:46

a script,

17:49:48

right? Because you'll ask a question and

17:49:51

they'll give you an answer, which you

17:49:53

know depends on the prospect, right?

17:49:55

Like obviously,

17:49:58

you know, everyone's in a different

17:49:59

situation, but they give you an answer.

17:50:02

And what the smart salesperson does sits

17:50:06

there and listens to what they say

17:50:09

and then asks a question building on

17:50:11

that. A person with a script will just

17:50:14

go to the next question in the line

17:50:17

which will just basically guarantee that

17:50:19

the entire conversation is surface level

17:50:22

and not deeper. And the only way you'll

17:50:25

know what to ask is if you were

17:50:26

literally present with them on the call.

17:50:28

That's the only way.

17:50:31

So, in order to start out your discovery

17:50:33

process for every single call, I would

17:50:35

just recommend with the same solid

17:50:37

opening question.

17:50:39

So, an example of this could be, "What

17:50:41

is the biggest problem in your sales

17:50:43

process right now?" Or, "What is the

17:50:45

biggest bottleneck in your lead flow

17:50:47

process right now?" Just like a big

17:50:50

heavy question that can heavy hit them

17:50:52

right at the beginning of the

17:50:53

conversation. And what this will do is

17:50:56

we'll, you know, try to maximize the

17:50:58

chance that you'll get into level two

17:51:00

into that action level as soon as

17:51:02

possible and get past the surface level.

17:51:04

Because like for most of these guys on

17:51:06

the setting call, you already have like

17:51:09

basic information, right? If you took

17:51:10

notes like you should have on the

17:51:11

setting call, you would have, you know,

17:51:13

how much money probably they have or how

17:51:15

much money they're making. You have, you

17:51:17

know, maybe you have their credit score,

17:51:19

maybe you have how many jobs they're

17:51:21

doing, how many leads they're getting.

17:51:22

you have all this surface level

17:51:24

information and so it doesn't make a ton

17:51:25

of sense to you know dig into that on

17:51:27

the call and that's the reason why we

17:51:29

start off with a bigger question in the

17:51:30

beginning

17:51:32

and if you start off with that bigger

17:51:34

question first of all you're perceived

17:51:36

as like an expert right and um

17:51:42

there's going to be a few different

17:51:43

options as to what you'll get from that

17:51:45

question right it's either you'll get a

17:51:47

very very vague response and they'll be

17:51:49

like oh I want to make more money oh I

17:51:50

want more leads I want more jobs or they

17:51:54

will dive into a lot of good stuff and

17:51:56

go into their process and give you a ton

17:51:58

of fuel and say what's exactly going

17:52:00

wrong and how they need help and they'll

17:52:03

take an ownership of their situation.

17:52:04

Right? So those are the two

17:52:08

responses to this first initial question

17:52:09

and we're going to cover both responses

17:52:11

in this video and the first one is the

17:52:15

vague response. So if they are giving

17:52:18

you a vague response to that first

17:52:20

question, you have to be a doctor. You

17:52:23

have to just collect a ton of

17:52:24

information on them, right? So you want

17:52:27

to just like

17:52:29

basically ask them a ton of surface

17:52:31

level questions and find find the issue,

17:52:35

right? So for example, what they do, how

17:52:38

many leads they get, how many jobs they

17:52:39

do, how much they're paid, if they're

17:52:40

underpaid, if they have business

17:52:41

partners to split profits with, how much

17:52:43

time they're able to spend with their

17:52:44

family. If you'll remember like in this

17:52:47

especially with the vague response like

17:52:49

you are collecting data right in the

17:52:51

surface level this is where you are in

17:52:52

the beginning and there is no

17:52:55

responsibility on their situation

17:52:56

there's no control they don't have any

17:52:58

ownership of their situation in level

17:53:00

one because they haven't actually taken

17:53:02

ownership right so

17:53:05

if they don't even know all their

17:53:06

numbers also it might be early you know

17:53:09

but you can always challenge them I will

17:53:12

say just be careful challenging people

17:53:13

too early on. Do you feel like part of

17:53:16

the reason your lead generation isn't

17:53:17

where you want to be because you aren't

17:53:18

actually aware of what your conversion

17:53:20

looks like? So, this is a question that

17:53:22

will literally pretty much instantly

17:53:23

take you to level two. But the purpose

17:53:26

of this quantification, right, of this,

17:53:29

you know,

17:53:31

figuring out exactly what they're doing

17:53:33

is to show them that we understand lead

17:53:34

genen more than they do. Because like

17:53:37

honestly, you probably do.

17:53:40

And even if you don't think you do, you

17:53:41

definitely just do because these guys

17:53:44

know nothing about lead genen. They just

17:53:45

get their mouth, you know, most of their

17:53:47

jobs through word of mouth or referrals.

17:53:48

And it's like they don't know jack squat

17:53:51

about lead genen, right? So you need to

17:53:53

position yourself as an expert here.

17:53:55

Position yourself as someone that knows

17:53:56

more than them about lead generation.

17:53:58

And that's why you want to figure out

17:53:59

their exact numbers.

17:54:02

What's your close rate?

17:54:05

Oh, okay. So what's your average job

17:54:08

worth?

17:54:09

what's the LTV of your customers? Like

17:54:12

they don't know these [ __ ] numbers,

17:54:14

right? But what you can do is have like

17:54:16

a benchmark of KPIs for your niche. And

17:54:18

you can put this in your sales framework

17:54:20

or whatever, but basically like what

17:54:22

their close rate should be, what their

17:54:24

booking rates should be, um how much

17:54:26

their jobs should be worth, how much

17:54:28

they should be charging, what their

17:54:29

profit margin should be like. And you

17:54:31

can figure this out from chatbt. But um

17:54:33

if you have a benchmark of KPIs then you

17:54:35

can kind of just like you know you'll

17:54:37

see more like an expert because you'll

17:54:39

know what the good what like what the

17:54:40

numbers should be and whether or not

17:54:42

they are you know in KPI or not. But

17:54:44

once again we're getting a vague

17:54:46

response here right and the goal for

17:54:49

this situation if they gave us this

17:54:51

vague response to that first big

17:54:53

heavyhitting question is just to get

17:54:55

them to like basically unsell the thing

17:54:57

that they're currently doing. So, like

17:55:00

convince them that what they're doing

17:55:02

isn't the right thing. And

17:55:06

if you get to the point where you can

17:55:07

make them think that what they're doing

17:55:08

right now isn't an option, then they

17:55:11

will take ownership of their shitty

17:55:12

situation. Like, you know, the the

17:55:16

people that give you that vague response

17:55:17

to that first question that are like,

17:55:18

"Oh, I just want to make more money."

17:55:20

They're usually rationalizing, right?

17:55:24

And

17:55:26

the most important thing if they give

17:55:27

you a vague response, you guys, is just

17:55:30

to make sure that you get them to take

17:55:31

ownership of their shitty situation.

17:55:35

Okay?

17:55:36

And that's the reason why you need to

17:55:38

ask all these like, you know, surface

17:55:39

level questions and figure out their

17:55:41

specific numbers and why they don't know

17:55:43

them more importantly. But on the call,

17:55:46

like at this stage, here's where we're

17:55:47

at, right? So, we pretty much are just

17:55:49

at the beginning of the call still and

17:55:52

you know, we have some data, which is

17:55:53

fine, but you know, you're being

17:55:56

present. You're on the call with them.

17:55:57

You're listening to them. You're

17:55:58

catching these pain points that you can

17:55:59

push on. And now it's time to start

17:56:02

being a little bit more expansive.

17:56:04

So, you want to start asking for more

17:56:06

specific answers, more specific

17:56:08

questions. Okay, how many leads exactly

17:56:10

did you get so far this month? Okay,

17:56:12

what about last month? What about the

17:56:14

month before that? And if they give you

17:56:16

a range, look for a specific answer.

17:56:20

What specifically have you looked into

17:56:22

and that have you tried in the past? How

17:56:24

did that go? Why did it not do as good

17:56:26

as you think it would? How long did they

17:56:29

give it? So, if you continue with this

17:56:31

pace of being underpaid and undervalue,

17:56:33

how long are you going to let it slip

17:56:34

by? Like another year.

17:56:37

And the goal here is like once they have

17:56:41

this ownership of their situation from

17:56:42

that vague response,

17:56:45

then the goal is to expand, right? This

17:56:48

is the second part of discovery is

17:56:49

expansion. So one, we have presence so

17:56:51

we can catch these pain points. Two is

17:56:53

expansion so we can expand on them. So

17:56:56

if you're building on these questions,

17:56:57

you're expanding on their responses.

17:57:00

You're creating this emotional weight

17:57:02

and that's what we need to drive the

17:57:03

sale. So like we mentioned in sales

17:57:06

fundamentals like we need them we need

17:57:07

them to have emotional awareness for

17:57:09

their situation. That's the whole point

17:57:10

of level two right and um to do that you

17:57:15

have to be able to hold up that mirror

17:57:16

by asking the right questions and now we

17:57:20

are getting into the action level two.

17:57:22

So this is more where we're

17:57:24

understanding like why things are but I

17:57:27

wouldn't directly just be asking why why

17:57:29

why is that you know I will say like

17:57:33

it's all about preframing as well but

17:57:36

this is when we're understanding like

17:57:37

why they want what they want

17:57:40

right we're kind of just giving them you

17:57:42

know holding up that mirror kind of

17:57:43

showing them how painful their situation

17:57:45

is through the specifics of their

17:57:47

answers

17:57:48

and we're not like saying that directly

17:57:50

not like oh that's so painful painful

17:57:52

like no no no but you're asking a

17:57:55

question that just kind of makes them

17:57:56

realize that right they must come to

17:57:58

those realizations themselves but what's

17:58:01

important here is that there has to be

17:58:03

some level of openness you know the

17:58:05

prospect has to understand that you are

17:58:07

going to show them some intense truths

17:58:10

and that you're probably going to pierce

17:58:12

their soul but you're doing it because

17:58:14

you believe in a better future for them

17:58:16

right because otherwise if there's not

17:58:18

that level of openness then they'll just

17:58:19

like hop off the call or be pissed off

17:58:20

or be defensive. Right? So that's what

17:58:24

you kind of need to have in that in

17:58:25

intention and have that intention that

17:58:28

you just are doing this and you're

17:58:29

pushing them so they can become a better

17:58:31

person and have a better future.

17:58:34

It's very important though that they

17:58:35

feel that way because like if they don't

17:58:37

understand that there's that level of

17:58:39

openness like the call will you know

17:58:42

pretty much go get derailed.

17:58:44

So it's very important that you have

17:58:47

that intention and they understand that

17:58:49

you're going to show them some truths.

17:58:50

Even you can know you can even say like

17:58:52

if they give you some push back and be

17:58:54

like listen I'm going to pretty much

17:58:56

pierce your soul here. I'm going to give

17:58:58

you some truths that you know are pretty

17:59:00

intense but I'm doing this because I

17:59:02

want you to get this result. Yeah. Yeah,

17:59:04

once again, if you don't have that level

17:59:05

ofness and you hold that mirror up to

17:59:08

them and you kind of show them exactly

17:59:09

where they are, it will turn into an

17:59:12

argument, especially with the PNA types.

17:59:15

So, you must have that level of openness

17:59:17

and have that, you know, level of

17:59:20

presence and attentiveness on the call

17:59:23

because if you don't and you get to that

17:59:25

action level two and you're pushing them

17:59:27

and you're like,

17:59:29

six leads,

17:59:31

is that enough? and you're holding up

17:59:34

that mirror and you're showing them like

17:59:36

what they actually are and like how they

17:59:39

actually, you know, basically making

17:59:41

them take emotional awareness for their

17:59:42

situation. If there isn't that level of

17:59:44

openness, it will turn into an argument,

17:59:48

right? So, you need to be cautious. But

17:59:50

I will say it is always better to push

17:59:53

them as much as possible and then pull

17:59:56

back than to be a [ __ ] and not push

17:59:58

them at all. Always.

18:00:01

It's very easy to pull back.

18:00:05

It's very hard to close when there's no

18:00:07

friction. It's very It's very important

18:00:09

though that you have that undertone

18:00:11

right throughout the whole call that you

18:00:12

just are doing it because you want to

18:00:13

see a better version of them and

18:00:18

they just need to understand that it,

18:00:19

you know, it's in their best interest,

18:00:21

you know, cuz otherwise they will attack

18:00:23

you for viewing the truth. So this is

18:00:28

why intention is everything, right? Cuz

18:00:29

if you go into the call and you actually

18:00:31

just like want to see the person improve

18:00:32

and want to see the better version of

18:00:34

them, then you will have the best, you

18:00:36

know, their pro the prospect's best

18:00:38

interest at heart and naturally it will

18:00:40

just happen. You'll have that undertone.

18:00:43

Like literally just give a [ __ ] That's

18:00:46

all you have to do. But if you can

18:00:48

proper prefra properly preframe

18:00:50

questions and like the context between

18:00:52

questions, it's kind of where it shows

18:00:55

whether or not you give a [ __ ] So,

18:00:58

a lot of the times when most people do

18:01:00

discoveries that aren't, you know, very

18:01:02

experienced in sales, they'll just be

18:01:03

like, "Question, okay, question, okay,

18:01:06

question, okay, question, okay, and it

18:01:09

feels like a scripted interview, you

18:01:11

know, it feels like a [ __ ] Q&A,

18:01:13

but if you're able to pre-frame

18:01:15

questions

18:01:17

and basically pre-frame questions is

18:01:19

basically a way of like talking and kind

18:01:23

of just setting up the next question." I

18:01:25

believe I gave an example of pre-framing

18:01:27

on the uh sales fundamentals video.

18:01:29

Again, if any of that information has

18:01:30

become vloggy, I would literally just

18:01:32

rewatch it. But

18:01:34

keep in mind that when something is like

18:01:37

quote unquote salesy, right, or way too

18:01:39

invasive, it's always just how it comes

18:01:41

across, just remember how important tone

18:01:44

is and intention.

18:01:47

So, we are now entering that level two,

18:01:50

right? We're digging and digging and

18:01:51

digging. We're expanding on the

18:01:52

situation. for creating pain, creating

18:01:54

gravity, creating emotional momentum,

18:01:56

widening the gap, right? We're about

18:01:57

here now in the process. And this is

18:02:00

when specificity is crucial, right?

18:02:03

Number of hours spent working, time

18:02:05

spent at home, when they get home every

18:02:06

day, if they're able to see their kids

18:02:07

at night, how much money they make,

18:02:09

exactly

18:02:11

whether it's slowed down or not. You

18:02:14

know, it's like, remember, we're still

18:02:16

in the vague the vague response. This is

18:02:18

that same situation. And I covered the

18:02:20

importance of presence, but I also want

18:02:22

to cover the importance of truth with

18:02:25

PNAS and you know business owners.

18:02:28

Usually

18:02:31

the truth is enough to cause enough

18:02:34

pain.

18:02:37

But the only way you can actually like

18:02:38

have the truth is if you call out their

18:02:40

BS.

18:02:43

You know, a great example I like to, you

18:02:45

know, bring up here is like one of his

18:02:47

prospects once said that they work like

18:02:49

128 hours a week or something

18:02:52

and or I don't remember the exact

18:02:54

number, but it was like it was a

18:02:55

[ __ ] number. It was way [ __ ]

18:02:56

Like you have to sleep like seven hours

18:02:58

a night and spend every single time, you

18:03:00

know, not eating, just working. And it's

18:03:05

very important to catch the BS that they

18:03:08

give you because they will give you a

18:03:09

lot of BS. They lie about their numbers

18:03:11

all the time. So, you have to have a bit

18:03:13

of a six sense and be able to just catch

18:03:15

that [ __ ] and call it

18:03:18

and call it out,

18:03:20

right? And if you're more present on the

18:03:21

call, you will naturally just find more

18:03:23

of their BS. But if you can actually

18:03:25

bring the truth of the situation, it

18:03:28

will cause so much more emotional

18:03:30

weight. Cuz otherwise, if they're just

18:03:32

comfortable lying to you about their

18:03:33

numbers and lying to you about their

18:03:34

situation, then they will literally just

18:03:37

lie to get off the call,

18:03:39

right? But again, for you know, usually

18:03:42

more PNA types, the truth is enough to

18:03:45

build, you know, some solid emotional

18:03:47

momentum and get them to where you need

18:03:48

to be.

18:03:50

For example, yeah, here's the exam

18:03:53

example. A business owner might tell you

18:03:55

that they work 120 hours a week. A weak

18:03:57

sales rep would say, "Okay, wow, that's

18:03:59

a lot. You're working really hard." A

18:04:02

good sales rep would say, "So, wait,

18:04:04

you're working 17 hours a day? How

18:04:07

exactly does that look?

18:04:11

So, you're telling me you sleep

18:04:13

seven hours, don't go to the bathroom,

18:04:16

don't eat, and all you do is work 17

18:04:17

hours a day.

18:04:22

How much time do you actually work a

18:04:23

day?

18:04:25

Right? Just by by by discovering that

18:04:27

truth, by calling into their BS, you are

18:04:30

causing inflicting enough pain.

18:04:33

Because if we take the truth and we

18:04:35

layer it, we create even more emotional

18:04:37

momentum. You know, a good example of

18:04:39

this is like, "How much money did you

18:04:40

make this month exactly?"

18:04:43

Because like a lot of times when, you

18:04:45

know, mid sales reps will ask these guys

18:04:47

questions, they'll be like, "How much do

18:04:48

you make a month?" And the guy will be

18:04:50

like, "Oh, I don't know. It it it

18:04:52

varies." Okay. Well, like what's a

18:04:54

range? And they'll be like, "I don't

18:04:56

know, anywhere between like 30k and

18:04:58

70k."

18:05:00

But if you say, "How much money did you

18:05:03

make this month exactly?"

18:05:06

and they give you the exact number,

18:05:09

not a range.

18:05:12

And if they give you a range, you

18:05:13

challenge it. Be like, "So, how much

18:05:14

exactly?

18:05:16

What about last month? How about the

18:05:18

month before that?" And just by getting

18:05:20

this truth out of them and by layering

18:05:23

these, by like going back in time and

18:05:25

just figuring out exactly what the

18:05:27

numbers were, you are proving to them

18:05:29

that like everything is not okay. And

18:05:31

they are slowly going to take ownership

18:05:33

for their situation.

18:05:37

You know, you can do that with leads,

18:05:39

jobs, completed profit, etc. But the

18:05:42

point is that you're stacking. You know,

18:05:44

you're creating emotional momentum

18:05:45

towards the sale. And that is the third

18:05:48

aspect of discovery, right? We have

18:05:50

presence, we have expansion, and then we

18:05:52

have emotional momentum. So throughout

18:05:54

the call,

18:05:57

you're going towards a direction, right?

18:05:59

And the way I like to think about this

18:06:01

is like the two diamonds and the bridge

18:06:03

example and like the gap like you're on

18:06:05

that line, right? You're you're creating

18:06:07

emotional momentum. You're going towards

18:06:08

the sale. Anytime that something isn't

18:06:10

like is an off tangent or it's like, you

18:06:13

know, they're taking a phone call or

18:06:15

they're like basically going astray from

18:06:17

the actual process, the emotional

18:06:19

momentum is getting hurt, right? And so

18:06:21

the whole point though is that the

18:06:23

emotional momentum is like an energy

18:06:24

transfer, right? With direction. That's

18:06:26

what it is. And you can also kind of

18:06:30

feel them having these shifts

18:06:31

internally. So

18:06:34

this was all like if a prospect gives

18:06:36

you a vague response right to that

18:06:38

initial question. That's what all of

18:06:39

this was for. Okay? All of this up until

18:06:42

now in discovery. Now

18:06:46

let's say they drop a ton of information

18:06:47

on you, right? You ask that initial

18:06:49

question. You say, "What's the biggest

18:06:51

problem in your lead flow right now?

18:06:52

Biggest constraint." And they tell you

18:06:54

that like they're underpaid. They're

18:06:56

working too much. they can't see their

18:06:57

family, they're only making 60k a month.

18:06:59

Like they give you a ton of fuel. You

18:07:02

are not going to do the same thing that

18:07:04

like what we explained. You are not

18:07:05

going to dive into these specific

18:07:06

examples because they already have

18:07:08

ownership. The whole point if they give

18:07:11

you a vague response is to make them

18:07:13

have ownership for their shitty

18:07:14

situation. But if they drop a ton of

18:07:17

information on you, then they already

18:07:20

have a sense of ownership. So you don't

18:07:22

need to ask all those beginner

18:07:23

questions.

18:07:25

So let's say they drop an info bomb to

18:07:28

that response, right? Like they to that

18:07:30

question. They literally give you so

18:07:31

much fuel and so many things to push on.

18:07:33

What the hell do you do?

18:07:36

So if they drop a ton of information,

18:07:39

then chances are they have taken

18:07:40

ownership of their shitty situation.

18:07:42

They know they need to change, right? So

18:07:44

instead of focusing on pulling up these

18:07:46

facts about their life and doing all

18:07:48

this data collection, we have to focus

18:07:50

more on the following. And I'll tell you

18:07:52

this, like I've done this before. I have

18:07:54

tried to you know ask a big question in

18:07:56

the beginning they gave me fuel and then

18:07:57

go into like the surface level and facts

18:07:59

about their life and they were turned

18:08:01

off and like why are you why do you need

18:08:02

to know all these facts about my life I

18:08:04

know that I need to change let's dive

18:08:05

into how you can actually do this for me

18:08:08

that is what will happen

18:08:11

so instead of pulling on these facts

18:08:14

we have to focus on when they came to

18:08:17

that realization when they realized that

18:08:19

they need more help and that their

18:08:21

situation isn't where they want it to

18:08:23

When we ask when that realization

18:08:25

happened, it's really important that we

18:08:26

quantify and get exactly how long ago

18:08:28

that was. So what have you been doing

18:08:31

since then in order to actually

18:08:32

facilitate this change? We want to ask

18:08:34

questions around this, right? Like like

18:08:36

what question like what exactly they

18:08:38

have done. So like for example, like

18:08:40

when they came to this realization,

18:08:41

let's say you ask them and they give you

18:08:43

a ton of information. They're like, "Oh,

18:08:45

I'm underpaid. I'm, you know, not happy

18:08:47

with my work. I'm, you know, I only make

18:08:48

18 an hour. It's it's been really bad.

18:08:50

my family's, you know, struggling

18:08:52

because of it. You're not going to ask

18:08:56

like, "How many leads did you get last

18:08:57

month?" You're going to be like, "Oh,

18:08:59

damn. Okay, so when did you come to that

18:09:02

realization?"

18:09:04

And if they say like 6 months, then it's

18:09:06

always great to quantify it, right? I

18:09:07

always like to take those dates and make

18:09:09

them into like a bigger number, be like,

18:09:11

"Oh, 180 days ago." So, it's been 180

18:09:14

days. What exactly have you been doing

18:09:17

since then in order to actually

18:09:18

facilitate this change? And specifics

18:09:20

are important here. Like that's why I

18:09:22

kind of like doing the whole two like

18:09:23

the you know kind of changing the num

18:09:26

the month name changing the amount of

18:09:28

months into days just to make it seem

18:09:30

like it's more heavy than it actually

18:09:32

is. But if you can get the specifics

18:09:35

that they've done in that time to make

18:09:36

that transition and actually you know

18:09:38

facilitate that change then you can dig

18:09:41

into like that that that that'll be the

18:09:43

pain points right. So, but yeah, once

18:09:45

again, 270 days sounds much more

18:09:48

visceral than 90 9 months, right? But

18:09:50

it's yeah, that's why I say it's like

18:09:52

pretty good to have a C calculator just

18:09:54

ready for calls just for that purpose.

18:09:56

But anyways, you said you weren't able

18:09:58

to be present with your partner anymore

18:10:00

and it's been 270 days. Why have you let

18:10:03

these days pass by?

18:10:05

And if you can like this at this point,

18:10:07

you're widening the gap a bunch, right?

18:10:08

because you're like digging into what

18:10:10

they specifically have done in the past,

18:10:12

you know, since they made that

18:10:13

realization. And usually it's, you know,

18:10:15

pretty much nothing. Um, and you're kind

18:10:18

of just making them realize like, oh

18:10:19

[ __ ] So what's even driving you in the

18:10:21

first place to make this change? Because

18:10:22

like you could always just continue to

18:10:25

do what you've been doing. Like I mean,

18:10:26

you've done it for 9 months. It's fine.

18:10:28

So like why is it any different now? So

18:10:30

was there like a recent event that

18:10:32

caused you to take this a little bit

18:10:33

more seriously?

18:10:36

What specifically was it?

18:10:38

what do you feel like is missing for you

18:10:40

to actually make this transition?

18:10:42

And you know, most people will be like,

18:10:44

I don't know,

18:10:46

that's the case, you can always

18:10:47

challenge and be like, do you feel like

18:10:48

part of the reason why you've been in

18:10:50

this situation for 270 days is because

18:10:52

you aren't even aware of what you need

18:10:54

in the first place?

18:10:57

And by now, you might say some things

18:11:00

like they think they need to not be in a

18:11:02

situation. You would say like, if you

18:11:04

had those things, would you go all in at

18:11:06

that point? because like they have

18:11:08

ownership of the situation, right? So

18:11:09

all we need to do, right, when they give

18:11:12

you the info bomb response. So all you

18:11:14

need to do is simply just figure out

18:11:16

when that realization happened, what

18:11:18

they've done since then, why they

18:11:21

haven't doubled down on something,

18:11:23

if they had the things like what do they

18:11:25

think they've been missing to like make

18:11:27

that actual change

18:11:29

and cause pain as far as like how that's

18:11:31

affected their life. And then if you

18:11:34

know if they had these things would they

18:11:35

go all in? But like you can keep

18:11:38

layering it. Do you think people have

18:11:40

made that change in less than 270 days?

18:11:43

What are those people doing that you

18:11:45

aren't?

18:11:48

Because like if these guys have already

18:11:49

taken ownership and are pretty unhappy

18:11:51

with their situation, it is your job to

18:11:54

dive into behavior

18:11:56

because they haven't taken ownership of

18:11:58

fixing the problem themselves.

18:12:01

For someone to facilitate this change

18:12:04

just in general, they need to one take

18:12:06

ownership of their situation and two

18:12:10

their behavior. And when they give you a

18:12:14

vague answer to that first big question,

18:12:16

chances are that they haven't yet taken

18:12:18

ownership of their situation. So that's

18:12:20

usually the goal in the discovery. And

18:12:22

that's usually enough pain to get them

18:12:24

into a buying state.

18:12:27

You know, get them to take ownership of

18:12:28

the fact that they're, you know,

18:12:29

struggling. But if they give you that

18:12:31

info bomb response and they actually

18:12:33

like just give you a ton of fuel, then

18:12:35

they already have taken ownership, but

18:12:37

they haven't taken ownership of their

18:12:39

behavior. And that's what we need to

18:12:41

dive into. And you need to hold them

18:12:43

accountable. Make them see that they are

18:12:45

the issue, right? Hold up the mirror. In

18:12:48

the first situation with the vague

18:12:50

response, we're holding up the mirror

18:12:51

and their their, you know, their

18:12:52

situation. We're holding up the mirror

18:12:54

and so they can see and take ownership

18:12:55

of what's going on in front of their

18:12:56

eyes. But here we are holding up the

18:12:59

mirror so they can see that they are the

18:13:01

problem

18:13:02

because they haven't made or facilitated

18:13:04

that change in the last however many

18:13:06

days since they made the realization.

18:13:09

You can continue to just tie it down. So

18:13:12

I don't know. I'm just curious like why

18:13:14

aren't we talking six months from now?

18:13:16

Like do you want to keep pushing the

18:13:17

ball down the road? Like you it's you

18:13:19

can always just keep doing what you've

18:13:20

been doing, right?

18:13:23

But the point is that we want to keep

18:13:25

getting more and more commitment and

18:13:26

make sure things are in the now. That is

18:13:28

so [ __ ] important for all discovery

18:13:31

is just to make everything in the now.

18:13:34

And a great way to layer this

18:13:36

responsibility is just asking more

18:13:37

shifting questions, right? Especially

18:13:39

once we get to that like level two,

18:13:40

level three range, you tend to be asking

18:13:42

a little bit more shifting questions.

18:13:45

So, as we deepen to widen that gap, you

18:13:48

know, and approach that level three,

18:13:50

this is when the prospect has 100%

18:13:53

responsibility of their situation. And

18:13:55

you need to keep in mind that most

18:13:56

business owners, they aren't going to be

18:13:58

going from like 0 to 5k a month, but

18:14:01

it'll be more like from 50 to 100k a

18:14:03

month, right? Do you feel like you're 1

18:14:06

million a year business owner? Do you

18:14:08

think you even deserve that?

18:14:11

What's even going to change once you hit

18:14:12

1 million a year?

18:14:14

Because you could like just keep doing

18:14:16

you could just keep making like 600k a

18:14:17

year. Like I get you were in a good

18:14:19

position, but we are not in that

18:14:21

business. We are in the position of

18:14:23

taking people from good to great. So

18:14:25

what does great look like for you? What

18:14:27

happened in these appointments that made

18:14:28

you feel like you couldn't move forward

18:14:30

and get better results with them? What

18:14:33

are the key metrics you're looking for

18:14:34

when it comes to making a decision

18:14:36

around this?

18:14:38

Like they might not know. And once

18:14:39

again, this is kind of like a similar

18:14:41

situation to the vague one. big response

18:14:42

be like, "Do you feel like if you pull

18:14:44

the trigger on something like this two

18:14:45

months ago, you would be in a better

18:14:47

position or a worse one? So, why are you

18:14:50

still continuing to jump on these calls

18:14:51

but not commit to anything?"

18:14:54

Remember, like if it gets too heated,

18:14:56

you can always just pull back, right?

18:14:58

Once again, it is a hundred times better

18:15:00

to push very, very hard and pull back

18:15:02

instead of just being a [ __ ]

18:15:05

And if you if you're getting a lot of

18:15:06

push back and you kind of need to pull

18:15:07

back from the situation, you can always

18:15:09

just say like, "Do you even know why I'm

18:15:11

having this conversation with you

18:15:12

today?"

18:15:13

It's because I actually care and I just

18:15:16

want to see you get better results. And

18:15:18

I feel like if you keep doing the same

18:15:20

thing you're doing like you just won't

18:15:23

get those results,

18:15:25

right? What we're doing in this

18:15:26

situation is we're taking we're we're

18:15:28

we're making sure they have

18:15:29

accountability and responsibility for

18:15:32

their behavior.

18:15:34

And we're slowly starting to create this

18:15:36

mirror

18:15:38

that is showing them who they need to be

18:15:39

and what actions they need to take in

18:15:41

order to actually get the results they

18:15:42

want to get. Right? This is at that

18:15:45

identity that level three. I hope that

18:15:47

makes sense.

18:15:50

Once again, let me just say this for the

18:15:51

[ __ ] like for the fourth time. It is so

18:15:54

much better to push intensity a lot and

18:15:57

pull off a bit than just a [ __ ] around

18:15:59

and skip it. You won't sell without

18:16:02

friction. They need friction. Friction

18:16:05

is literally where the sale is made.

18:16:08

So keep in mind that they will give you

18:16:11

great great fuel to push on. You know,

18:16:14

they'll get to quite an emotional state.

18:16:16

And what most bad people's, you know,

18:16:18

bad sales people do is just ask an

18:16:19

entirely separate question. So

18:16:24

how do we actually widen the gap? How do

18:16:26

we actually cause pain? We have to dive

18:16:29

into a topic and dig and expand on it.

18:16:32

When you get all of this fuel from your

18:16:35

prospect, you know, they say like, "Oh,

18:16:37

I can't spend time with my kids. Oh, I'm

18:16:40

not making enough money. Oh, I can't

18:16:43

retire my parents." Like, they're giving

18:16:44

you all these things.

18:16:47

And a bad sales rep will just simply

18:16:50

just switch to each one and be like,

18:16:53

you know, they they'll talk about the

18:16:54

kids, then they'll talk about the

18:16:55

retiring, then they'll, you know, but

18:16:57

what you want to do instead is just to

18:17:00

dig more into the emotional aspects of

18:17:03

just one of those points. Quite

18:17:05

literally, think about it like an

18:17:06

iceberg. Each singular point that they

18:17:09

give you, each pain point that they have

18:17:11

is like a little bit of a mini iceberg.

18:17:13

and you have to dig on each one till the

18:17:16

bottom till there's nothing left you can

18:17:18

get out of each one. Instead, what most

18:17:20

people do is they'll just like dig a

18:17:23

tiny bit on that iceberg and then switch

18:17:25

like to an entirely different pain

18:17:27

point. And it's like by doing that,

18:17:28

you're not causing more pain. You are

18:17:31

just staying on the surface level

18:17:32

because you aren't going deeper into the

18:17:34

conversation. So if you want to get them

18:17:36

to that emotionally buying state, you

18:17:38

have to dig more and more into one

18:17:40

thing. So once again, instead of going

18:17:42

into that other thing, just continue the

18:17:44

emotional momentum through that current

18:17:47

route and through that current iceberg.

18:17:49

So that pretty much sums up discovery.

18:17:51

Like I'm not going to lie, like

18:17:52

discovery,

18:17:54

it's just basically line of questioning

18:17:56

and like a conversation throughout the

18:17:57

call that you're having where you're

18:17:59

pre-framing questions and you're like,

18:18:00

you know, digging into depth about their

18:18:03

pain points and figuring out like what

18:18:05

the hell is going on, why they're unable

18:18:07

to change. And if they give you a vague

18:18:08

response, remember that the goal is to

18:18:10

get them to take ownership of their

18:18:11

situation. They give you an info bomb,

18:18:13

then pretty much they have already

18:18:15

taken, you know, ownership of the

18:18:16

situation and we need to make them take

18:18:18

ownership of their actual, you know,

18:18:22

of their actual behavior. And the whole

18:18:25

point is, you know, digging, you know,

18:18:26

going from that surface level one to

18:18:28

that action level two where we're like

18:18:29

digging more into the pain points and

18:18:31

then eventually, you know, holding up

18:18:33

that mirror and action level two so they

18:18:34

can see what their current situation is

18:18:36

or who they are currently being and if

18:18:38

it's enough. And then in the third

18:18:39

level, we're actually showing them who

18:18:41

they need to become in order to hit

18:18:42

their goals and um who they need to be

18:18:46

and whether or not it's in line with

18:18:47

their identity in the first place. So

18:18:49

that is pretty much a summary on, you

18:18:51

know, discovery. Discovery is really

18:18:53

important, you guys. And I would

18:18:54

honestly recommend watching this video

18:18:56

multiple times or even just the

18:18:57

discovery portion of this video just so

18:18:59

you can kind of, you know, practice

18:19:01

situations. [snorts]

18:19:02

And this is the importance of mock calls

18:19:04

as well. If you're doing constant mock

18:19:05

calls with people, you were constantly

18:19:06

practicing discovery, practicing what

18:19:08

questions you should ask and ask, how to

18:19:10

pre-frame, how to actually dig into

18:19:12

these pain points specifically. And this

18:19:14

is the power of my calls. But more

18:19:16

importantly, this is the power of this

18:19:18

video, right? So I want you to listen to

18:19:21

this multiple times, especially this

18:19:22

discovery portion. just so you can kind

18:19:24

of see like what general direction you

18:19:26

need to go in. And if you have the right

18:19:28

intention, if you understand what's

18:19:30

going on on the actual calls and

18:19:31

understand why you're asking what you're

18:19:32

asking and more importantly not asking a

18:19:35

question you don't know the answer to,

18:19:36

then you will crush it in discovery.

18:19:38

It's just about practice, iteration, and

18:19:40

understanding what the hell is going on.

18:19:42

Just remember being present, expansion,

18:19:44

and then emotional momentum that you're

18:19:46

building throughout the call.

18:19:49

And you will get much better at

18:19:50

discovery, right? Over time, you'll take

18:19:52

you'll have reps, you'll do plenty of

18:19:54

calls, you'll do MC calls, but

18:19:56

re-watching this video like three times

18:19:57

or more, it will help a lot. So, as we

18:20:01

wrap up discovery, and this is when you

18:20:04

will naturally transition to the pitch.

18:20:06

So, this isn't really like a big enough

18:20:08

part of the call for me to like make a

18:20:10

whole section on it, but transitioning

18:20:12

to the pitch, the most important thing

18:20:13

and the most, you know, the biggest

18:20:15

error I see most people make is that

18:20:16

they pitch when people aren't ready to

18:20:18

be pitched. Transition to pitch.

18:20:21

So the most important thing to remember

18:20:22

once again is that you have to pitch

18:20:24

them once they are ready for it. You

18:20:27

know, like this is the biggest problem

18:20:29

because you're pitching. A lot of people

18:20:30

just pitch too early when there's not

18:20:32

emotion enough emotional buy in. There's

18:20:34

not a strong cost of an action. You

18:20:35

haven't pre-handled objections. And I'll

18:20:37

cover handling objections later on in

18:20:39

this video when they are ready to buy.

18:20:41

And you'll just kind of tell like it's

18:20:43

hard to explain this because you'll kind

18:20:45

of just get a sense of feeling that

18:20:46

they're ready to buy from you. And if

18:20:48

they are at that level, if you are at

18:20:50

that transformational level three and

18:20:51

you actually pre-handled objections

18:20:55

and they're at that, you know, stage

18:20:56

where they're saying, I am and they know

18:20:58

that they can achieve their goals and

18:20:59

they go through with you, like they are

18:21:01

ready to be pitched. And a simple way to

18:21:04

do this is just like, how would you like

18:21:05

to break things down and hear how we can

18:21:07

actually help you get to where you want

18:21:08

to go?

18:21:10

And I would actually, you know, that's

18:21:11

why I have all these X's and Y's here.

18:21:13

The goal for this is just to like use

18:21:15

context of the discovery that they give

18:21:16

you, right?

18:21:18

I would love to move in and break down

18:21:20

all the details for you. You've been

18:21:22

talking a lot about your company and

18:21:23

situation. I really appreciate all the

18:21:25

context. Awesome. Well, I'm sure just as

18:21:28

you know as much as I do, I am no

18:21:30

roofing professional, right? I don't

18:21:32

know the best materials to use, how to

18:21:34

properly lay shingles, the best way to

18:21:35

get the best materials, and like with

18:21:36

that being said, what I do know, John,

18:21:39

is how to grow roofing companies and

18:21:41

take them to X or like whatever they

18:21:44

gave you in the discovery of like where

18:21:45

they want to go in the future.

18:21:47

Right. I've been taking notes. You can

18:21:49

take out a pen and paper and take some

18:21:51

as well. Is it all right with you if I

18:21:53

just like pretty much dive into

18:21:54

everything? Before we jump in, I just

18:21:55

want to ask a quick favor. So, this is

18:21:58

really really important you guys like

18:22:00

between the discovery and between the

18:22:02

pitch, right? Because so far we have the

18:22:03

rapport, we have the frame, the

18:22:04

discovery, and then the pitch. Before

18:22:06

you pitch on every single call, it is

18:22:09

very very important that you have a yes,

18:22:11

no, maybe framework. So what I mean by

18:22:14

that is that like it's just crucial

18:22:17

because like

18:22:19

the the you know the I think about it

18:22:21

objection is the most probably the most

18:22:23

common one and the best thing to handle

18:22:27

it early on is to have that yes no maybe

18:22:30

framework to to actually like do this

18:22:32

frame. You want to ask them a favor like

18:22:35

before we jump in I just John I want to

18:22:37

ask a quick favor.

18:22:39

The last thing we want is for you to

18:22:41

feel a lack of decisiveness at the end

18:22:42

of the call today. Right? So, you might

18:22:45

find at the end of the call like you

18:22:46

might love me so much and be like, "Oh,

18:22:47

and I love you so much. Take all my

18:22:49

money." But I want to let you know that

18:22:52

you can say no to me. It's completely

18:22:54

fine to say no to me at the end of the

18:22:55

call. The important thing though is that

18:22:58

we only do one call per prospect. The

18:23:00

reason is one that we don't want to be

18:23:03

playing email pingpong. Two, we don't

18:23:05

want to play follow-up call roulette.

18:23:07

And three, we want partners that are

18:23:09

actually committed to us.

18:23:12

So, are we able to come to a definite

18:23:14

yes or no by the end of the call today,

18:23:16

John?

18:23:18

And if they answer too fast and it

18:23:19

almost seems like a mindless yes, then

18:23:22

double down and be like, definite yes or

18:23:24

no, good to go.

18:23:26

And the point of this is like if they

18:23:28

seem to just give you like a mindless

18:23:30

answer to that question, then like we

18:23:32

want to ask it again just to make sure

18:23:33

that they realize what they just agreed

18:23:35

to because then they won't give you the

18:23:36

I think about it objection at the end of

18:23:38

the call. But the point of this like yes

18:23:40

or no maybe framework is we want to make

18:23:43

sure that they're able to make a

18:23:44

decision on the call. And what the most

18:23:46

sales people's like the problem that

18:23:48

they'll do is that they'll actually like

18:23:49

say this at the beginning of the call

18:23:52

and this works for some situations and

18:23:54

for some offers, but with cold outreach

18:23:55

and cold outbound, we don't have enough

18:23:58

authority in the beginning of the call

18:24:00

to ask this request of them. We just

18:24:03

don't. But after we go through the

18:24:05

discovery process and get to that

18:24:06

identity level, especially pre-andle

18:24:08

some objections, like we have enough

18:24:11

emotional weight and buyin at this point

18:24:14

to ask a request like this before we go

18:24:16

into the pitch. So it's very very

18:24:18

important pitch. So the pitch is where

18:24:20

you're essentially pitching your

18:24:22

services, right? This is where you're

18:24:23

building that bridge once you've deemed

18:24:26

that they are ready to buy emotionally

18:24:27

and they seem like they will be a good

18:24:29

fit, but more importantly that there is

18:24:31

enough emotional momentum in the call.

18:24:33

So we want to keep the pitch concise and

18:24:36

outcome oriented. A lot of like a common

18:24:38

misconception that most people have is

18:24:39

that their pitch must be very in-depth

18:24:41

and you know very processoriented

18:24:44

especially for more PNA types. But in

18:24:46

the truth the truth is is that like you

18:24:48

want to keep your pitch very concise,

18:24:50

right? Very like literally like one to

18:24:52

four minutes in length on the call. And

18:24:55

because the more confusing the pitch is,

18:24:57

the more questions it will bring up, the

18:24:59

more like considerations that they'll

18:25:00

have to, you know, make before

18:25:01

eventually making a decision. And a

18:25:04

super simple and general framework for

18:25:06

your pitch is just to like reintroduce

18:25:07

yourself and the company and then the

18:25:09

outcome that they can expect to get with

18:25:10

you. Then just bottle that down to like

18:25:12

three aspects or three pillars. And the

18:25:14

reason why you do this is because three

18:25:15

things is really easy to understand,

18:25:18

right? This is why I have like the three

18:25:20

words for state management, the three

18:25:22

deep breaths after each call. Like the

18:25:25

reason why is because it's just really

18:25:26

easy to remember and easy to understand

18:25:27

and it's just works great. So three

18:25:30

aspects or three pillars and each part

18:25:32

or pillar consists of a method on how

18:25:34

we're going to get them x result and

18:25:36

then the benefits associated with that

18:25:38

based off of their discovery.

18:25:40

So basically based off of what they

18:25:43

actually want and what they told you in

18:25:44

the discovery this is how we are going

18:25:46

to tell them that the benefits do right.

18:25:51

So, it's pretty common to use like, you

18:25:52

know, three pictures or three processes

18:25:55

on a mirror or three, you know, or like

18:25:57

three pillars in a slideshow just to

18:25:59

kind of represent those three pillars.

18:26:02

Um, and it's always good to kind of like

18:26:04

give the prospect something to look at

18:26:06

on the pitch so they're not just like

18:26:07

watching you kind of read something off

18:26:09

because like I will say like I don't

18:26:11

believe in you using a script for you

18:26:12

know pretty much anything in the sales

18:26:14

process. But for your pitch because it's

18:26:17

so like short and um concise. I

18:26:21

recommend practicing practicing it like

18:26:23

a ton. practicing it like honestly like

18:26:25

every single day would be very very

18:26:27

beneficial for you because if you can

18:26:28

nail like the one to four minute pitch,

18:26:30

make it super strong, super confident,

18:26:32

and even like go on a call with a friend

18:26:34

and just like pitch to each other over

18:26:35

and over again, what you'll find is that

18:26:37

you'll get much much better and more

18:26:39

confident at the pitch and you'll able

18:26:41

you're able to like string your, you

18:26:42

know, words and sentences together so

18:26:44

strongly that you will start to not lose

18:26:46

lose people at the pitch, right? But

18:26:49

yeah, you can use a bureau here, you can

18:26:50

use a slideshow, you can honestly use

18:26:52

nothing. Like it really doesn't matter.

18:26:53

There's so many ways to sell. There's no

18:26:55

like a, you know, like we mentioned

18:26:57

probably five times over the course of

18:26:59

this entire module. There is no

18:27:00

one-sizefits-all to sales. It's pretty

18:27:03

much just like it really depends on the

18:27:05

prospect, depends on the situation,

18:27:06

depends on the emotional momentum

18:27:07

because depends on the buying going into

18:27:09

the call. Like there's a lot of factors

18:27:10

that it depends on, right? So, it's also

18:27:13

fairly common to lose someone at the

18:27:15

pitch as well. This was my bottleneck

18:27:16

for a while

18:27:18

because I was making them way too long,

18:27:20

way too, you know, processoriented.

18:27:22

But a good rule of thumb, just keep them

18:27:24

concise, keep your pitch concise, keep

18:27:26

it simple, keep it confident, keep it

18:27:28

high level, and more importantly, keep

18:27:29

it impactful and outcome driven. So, I'm

18:27:33

going to go ahead and have you guys go

18:27:34

down and into the description of this

18:27:36

video and go ahead and complete the

18:27:37

resource, crafting your pitch. So, this

18:27:40

will be a pretty simple process. And

18:27:42

what I'm going to do is basically go

18:27:44

through an example of a pitch of mine.

18:27:46

So it's super super simple. I'm going to

18:27:48

give you some ideas for what pillars you

18:27:49

can use and how you can like have those

18:27:51

benefits. But a good rule of thumb once

18:27:53

again is just to reintroduce yourself,

18:27:55

your company, talk about the outcome and

18:27:56

benefit of working with you and then go

18:27:58

through the three pillars about how

18:27:59

you're going to make that happen, right?

18:28:01

And then benefits associated with their

18:28:03

discovery. So go ahead and complete this

18:28:05

resource and uh do this now. Close.

18:28:09

So everyone kind of has an action

18:28:11

threshold for making decisions

18:28:12

especially on a sales call right there's

18:28:14

a point where they decide okay I'm doing

18:28:16

this right there is that action

18:28:18

threshold

18:28:20

and it's kind of the point where the

18:28:21

decisiveness appears in their conscious

18:28:24

mind

18:28:25

right up until that action threshold

18:28:27

though

18:28:29

there is no decisiveness in their mind

18:28:31

they don't that this is why they're

18:28:32

going to give you objections and it's

18:28:34

like you have to keep in mind that

18:28:37

depending on the process process ect and

18:28:39

the emotional buy in going into the

18:28:40

call. Some will have a low action

18:28:42

threshold and they don't need much

18:28:44

information, they don't need much

18:28:45

certainty and they will literally make a

18:28:47

decision.

18:28:49

And some people will have a high action

18:28:51

threshold like most people where they

18:28:53

need a lot of information. They need a

18:28:54

lot of certainty, a lot of confidence to

18:28:56

make a decision, right? It really

18:28:58

depends on the prospect. Some people

18:28:59

just kind of pull the trigger and some

18:29:01

people just have a hard time making

18:29:03

decisions. It really depends. So I want

18:29:06

you to understand though that

18:29:08

confidence, pain and desire is what

18:29:11

drives decisions. Right? These are the

18:29:14

three green factors, right? That's what

18:29:16

we can call them. And doubt, comfort,

18:29:18

and stagnation, otherwise known as

18:29:20

staying where they are, inhibits

18:29:22

decisions.

18:29:24

So what you can kind of take from this

18:29:26

is that if you want to get them to a

18:29:28

point where they will make decisions

18:29:30

then we have to push them so far with

18:29:32

confidence, pain and desire and reduce

18:29:34

the amount of doubt, comfort and

18:29:36

stagnation that we kind of inhibit in

18:29:38

them.

18:29:40

So let's go through this like with a

18:29:42

chart so you guys can understand this.

18:29:43

So in this chart we have emotional buyin

18:29:45

towards the left as it goes up in the y-

18:29:47

axis and then the x-axis the depth of

18:29:49

conversation. Right? So we're going to

18:29:52

use green and red here like we have in

18:29:54

the past for confidence, pain, and

18:29:56

desire. And then doubt, comfort, and

18:29:57

stagnation. Right? So the action

18:29:59

threshold this person, so for this

18:30:01

example, this person's action threshold

18:30:03

is at 50%. Right? That's where the line

18:30:06

is. So you will basically increase the

18:30:08

confidence, pain, and desire in them and

18:30:11

decrease the amount of doubt, comfort,

18:30:13

and stagnation there is.

18:30:16

And there will be a point where

18:30:18

confidence, pain, and desire overtakes

18:30:20

doubt, comfort, stagnation, where the

18:30:22

green overtakes the red. And when that

18:30:25

happens, there is an action threshold.

18:30:26

And that's where they buy

18:30:30

or at least make a decision. And like

18:30:32

you have to replace and overtake the red

18:30:36

with the green.

18:30:38

That's the key here. And so that action

18:30:41

threshold once again is where the

18:30:42

confidence, pain, and desire is stronger

18:30:44

than the doubt, comfort, and stagnation.

18:30:47

And that example is someone that

18:30:49

requires a 50% action threshold, right?

18:30:51

That's exactly in the middle. And

18:30:53

everyone is going to be different on

18:30:55

that scale. That yellow line is going to

18:30:56

be everywhere for, you know, depending

18:30:58

on the person. So let's say someone has

18:31:00

a 25% action threshold. This means that

18:31:03

like they will require much less of a

18:31:05

depth of conversation. See how far it is

18:31:06

on the bottom x-axis? and they will just

18:31:08

kind of buy with much less buy in,

18:31:11

right? Because their threshold's so much

18:31:12

lower. And these are faster closes. They

18:31:15

don't require that much depth of the

18:31:17

conversation. Like you don't have to

18:31:18

just like dig and dig and dig and really

18:31:20

just challenge their identity. You know,

18:31:23

it's the reason why some conversations

18:31:24

you can have with people are like

18:31:26

laughing and fun and then they instantly

18:31:28

buy from you, right? Because their

18:31:29

action threshold is so damn low. But

18:31:31

with other people, you are quite

18:31:33

literally challenging their identity,

18:31:35

making them rethink their entire life

18:31:37

and will literally might be like crying

18:31:39

on the call.

18:31:41

Very rare with PNA types, but you know,

18:31:43

you know what I mean. And that would be

18:31:45

someone with a really high action

18:31:46

threshold. And I guess it just depends,

18:31:49

you know.

18:31:52

So here's 75%. Right? Much more depth

18:31:55

conversation needed, you know, a lot

18:31:57

more emotional buyin needed. It's like

18:32:00

it really just depends on the

18:32:01

conversation to actually reach that

18:32:03

threshold and actually get someone to

18:32:04

make a deci decision. You have to just

18:32:06

like have a ton of confidence, pain, and

18:32:08

desire. And that's the same same thing

18:32:10

with objection handles is that like when

18:32:11

they give you an objection at the end of

18:32:13

the call, all you have to do to handle

18:32:15

it is literally just have enough

18:32:16

confidence, pain, and desire just to

18:32:18

overtake it to get them in that point

18:32:20

where they can take that action and, you

18:32:21

know, get to the action threshold. But

18:32:23

once again, depending on everything up

18:32:25

to this point at the end of the call,

18:32:26

everyone will have a different action

18:32:28

threshold. But I will say that if you

18:32:30

did pretty much everything right towards

18:32:32

the, you know, this point in the call

18:32:33

and you dug really deep in the

18:32:35

discovery, you handled objections, you

18:32:36

got to that level three action or that

18:32:38

level three transformational level, at

18:32:41

the end of the call, like you'll just

18:32:42

drop the price and they will literally

18:32:44

just buy, right? They will literally

18:32:45

just be like, "Okay, and buy." Like it

18:32:47

it is quite literally that simple when

18:32:49

you do the process like that. Well, and

18:32:51

it's very very fun. But um yeah, they'll

18:32:53

just say like okay and buy from you,

18:32:55

right? Super simple. Alternatively,

18:32:58

they will give you an objection, right?

18:33:00

And we will cover this later in the

18:33:02

video, but basically like closing

18:33:05

someone, it's quite literally this

18:33:06

simple. You literally say okay and uh

18:33:09

agree to the price and you just don't

18:33:11

say anything and just send the payment

18:33:12

link like awesome, I can't wait to have

18:33:14

you. And you send the payment link. And

18:33:16

also something you should keep in mind

18:33:17

is that like don't [ __ ] it up. Like if

18:33:20

they agree to go with you, don't

18:33:24

sell yourself out of the clothes.

18:33:27

Don't explain like don't be like, "Oh,

18:33:28

this is going to be the best decision in

18:33:29

your life. I can't believe you with me.

18:33:30

It's going to be amazing. We're going to

18:33:31

do we're going to do great things

18:33:32

together." It's like that is how you get

18:33:35

someone to like literally say, "Oh,

18:33:36

never mind.

18:33:38

Oh, actually, I think I want to think

18:33:40

about a little bit." But if someone goes

18:33:42

with you and say, "Let's do it." Say,

18:33:45

"Awesome. I'm going to go ahead and send

18:33:47

the payment link in chat." And then you

18:33:49

literally just send it in chat and they

18:33:51

pay. And that's it's literally that

18:33:52

simple. Like it is quite literally that

18:33:54

simple. That is how to close someone,

18:33:57

right? But in the SOP hub that I

18:33:59

attached below, which will be like a

18:34:01

sales SOP hub, there is instructions on

18:34:04

like how to set up payment links through

18:34:06

Stripe, how to set up financing and fan

18:34:07

basis and all this stuff. What's

18:34:09

overpowered that a lot of people don't

18:34:10

understand is that like they don't have

18:34:11

to pay you like if you're charging 4K

18:34:13

for 3 months or something, they don't

18:34:14

have to pay you 4K up front. But with

18:34:17

financing, if they can't afford it,

18:34:19

right, this is only not not for

18:34:21

everyone, right? Just for some people,

18:34:24

um, if they have a good credit score,

18:34:25

it's above like, you know, it's above

18:34:28

700, maybe even like 750, they can just

18:34:31

like basically finance stuff and pay a

18:34:35

little bit of interest. So like for

18:34:36

example, it'd be like 4K for three

18:34:38

months, but all they have to pay is like

18:34:40

200 a month or something for a certain

18:34:41

amount of months or like 150, right? And

18:34:44

this will make it much more, you know,

18:34:49

it's much less of a commitment to step

18:34:50

in it, but if they don't pay it, then

18:34:53

their credit score is going to get

18:34:54

tanked, right? So, they have to pay it.

18:34:57

And what's great about this is that you

18:34:58

get the full amount right at like right

18:35:00

up front. You get the whole 4K, even if

18:35:03

they only paid like, you know, 150 or

18:35:05

whatever.

18:35:06

So, but this only works if they have a

18:35:08

good credit score and you can only do

18:35:09

this if you know that financial

18:35:11

objection is like actually real. like

18:35:13

they literally don't have enough money.

18:35:16

But uh it's yeah, all the SOPs for this

18:35:19

is in the description. So you can see

18:35:20

like the post sale next steps, no close

18:35:22

follow-ups, um everything up to this

18:35:25

point. [clears throat] Like the SOP hub

18:35:26

will literally have everything. So if

18:35:28

you go through that, read through it a

18:35:29

few times, even create your own. You can

18:35:31

even train your guys with those SOPs.

18:35:34

Like they're very, very good. So yeah, I

18:35:35

just want to let you know that that's

18:35:36

attached in the description and that can

18:35:38

show you everything that you need to

18:35:39

know on a more specific and granular

18:35:41

level because I can't really, you know,

18:35:42

I don't have time to cover really

18:35:44

everything in this video. Crafting your

18:35:45

scriptless framework. So like I said

18:35:49

earlier, we don't use scripts, right? As

18:35:52

a member of this program, you are not

18:35:53

allowed to use a script. But I will say

18:35:57

I do want you to start off with a

18:35:59

framework. Okay? And once again, as a

18:36:03

member of this program, you will not use

18:36:05

a sales script, right? You're not

18:36:07

allowed. But I am going to have you

18:36:09

craft a scriptless framework that you

18:36:11

can study before and after calls and use

18:36:13

on a call if you actually like get to a

18:36:15

point where you don't even know what's

18:36:16

happening and you really need it, right?

18:36:18

You get lost. And every great closer has

18:36:21

their own framework, right? This is just

18:36:24

the one that I made. So go ahead and go

18:36:26

to, you know, description, complete the

18:36:28

resource. You should already have a

18:36:30

pitch at this point if you've been, you

18:36:32

know, taking the action steps in this

18:36:33

video seriously and been doing them. But

18:36:35

if you haven't already, go ahead and

18:36:37

complete the resource scriptless

18:36:39

framework. So this is basically going to

18:36:40

be an example of a framework that I have

18:36:42

created. And it's basically just a bunch

18:36:44

of drop- down arrows. So you can see the

18:36:46

types, you know, the process and like

18:36:48

parts of the call. And then if you need

18:36:50

more elaboration on what that part

18:36:52

consists of, then you just do a drop

18:36:53

down and you open it up. And what's good

18:36:55

about this is that like you won't

18:36:56

memorize lines. You won't like memorize

18:36:58

a script or anything and you'll actually

18:37:00

understand the process and what's going

18:37:02

on. But more importantly, you'll have

18:37:04

that resource and kind of have that

18:37:06

extra helping hand just in case you need

18:37:08

it. Right? So go ahead and complete this

18:37:10

now. Make your own scriptless framework.

18:37:13

I made my own and attached it for you

18:37:15

guys. Don't copy it. Don't use the same

18:37:17

thing. Just make your own. Okay? It's

18:37:20

very very important because every great

18:37:21

closer has their own framework and you

18:37:24

will develop it over time. Like you will

18:37:25

change things, you'll find things that

18:37:27

work, you'll add things, you'll remove

18:37:28

things. Make it your own. Make it

18:37:30

special to you because you really get

18:37:32

out of it what you put into it.

18:37:34

Objection handling. So this this like

18:37:37

part of the process is like it's pretty

18:37:40

interesting because like there's no set

18:37:42

way to really handle these objections.

18:37:46

And I will say that like if you're good

18:37:48

enough in discovery, like if you

18:37:49

pre-handle things, you will never get

18:37:53

objections. Like they will be pretty

18:37:55

rare, but just because of the cold

18:37:57

traffic and stuff, like

18:37:59

they are definitely common.

18:38:02

Um, so some people will instantly pay

18:38:06

once you drop the price, once you, you

18:38:07

know, you have enough emotional buy in,

18:38:08

you pitched at the right time, you had a

18:38:10

good pitch, you you were confident

18:38:11

throughout the call, you were excited,

18:38:13

like some people will just pretty much

18:38:15

instantly pay you. But other people will

18:38:16

give you some objections, right? They'll

18:38:18

be like, I need to talk to my wife about

18:38:19

it. I need to think about it. It's too

18:38:20

expensive.

18:38:22

And every great salesperson

18:38:25

is able to handle these objections.

18:38:28

But more importantly, pres prevent them

18:38:30

in the first place. Right? That's the

18:38:32

most important thing. We just need to

18:38:36

analyze our calls enough and review our

18:38:38

calls and be like, what objection did I

18:38:40

get? What did I not cover in the process

18:38:42

and discovery that I should have? Right?

18:38:44

That's kind of the the mental frame of

18:38:45

mind you need to go into when you're

18:38:47

like reviewing these calls.

18:38:49

But objections are prevented in the

18:38:51

discovery process. And I'm pretty

18:38:53

hesitant to build out this objection

18:38:54

handling section a lot because like I

18:38:57

feel like if you you should be good

18:38:58

enough and like get good enough at

18:39:00

discovery because you're not using a

18:39:01

script that like you shouldn't really

18:39:03

get much objections. They should be

18:39:04

pretty rare.

18:39:07

But I will say the most important thing

18:39:09

is that if you get an objection, you

18:39:11

have to handle it.

18:39:13

And most people struggle to do so

18:39:15

because of fear. So, we're going to

18:39:17

cover some of these irrational BS fears,

18:39:19

but fear of losing the sale, fear of

18:39:21

conflict, fear of what other people will

18:39:22

think about you. It's just like it's so

18:39:26

common. Like, I don't know why people

18:39:28

are so afraid of like handling, you

18:39:30

know, these objections and being pushy

18:39:32

on people and like

18:39:34

it's just I don't I don't get it. But I

18:39:37

hope that this will uh help you

18:39:39

understand. So, fear of losing the sale.

18:39:41

So, a lot of people are scared of losing

18:39:42

the sale because they're in a scarcity

18:39:44

mindset. When you're in a scarcity

18:39:45

mindset, like it'll be harder to be in

18:39:48

the discovery process. It'll hard be

18:39:50

harder to be present because you'll be

18:39:51

thinking about what to say. You'll be in

18:39:53

your head. You'll cherish every single

18:39:55

call and don't want to lose, you know,

18:39:56

and don't want to do anything that'll

18:39:58

hurt the chance that it doesn't close.

18:40:00

Like, if you're in a scarcity mindset,

18:40:03

then you will naturally just be worse at

18:40:06

sales, right? And so, when an objection

18:40:08

inevitably comes up, they like they

18:40:09

pretty much just let the prospect take

18:40:11

control and do what they want. And there

18:40:14

will be times where like no matter what,

18:40:16

you can't quite you quite literally

18:40:17

can't overcome a certain objection. When

18:40:19

this happens, it's a no to you and your

18:40:22

prospect. If you give in to letting them

18:40:25

like like think about it, dude, they

18:40:29

won't go with you because like when

18:40:31

someone isn't on the call with you,

18:40:33

right, there is a latency. Like let's

18:40:36

say you have a call with someone on a

18:40:38

Monday and they're pretty emotionally

18:40:39

bought in and then they want to schedule

18:40:41

up a follow-up for Friday.

18:40:44

When they are not on the call with you,

18:40:47

there is a little seed planted in their

18:40:49

head. As soon as they jump off the call,

18:40:51

as soon as they press leave call, there

18:40:53

is a seed that's planted in their head.

18:40:55

And that seed is doubt. And over more

18:40:58

and more time of not talking to you and

18:41:01

not hearing your offer and hearing your

18:41:02

confidence and hearing you, that doubt

18:41:05

seed will grow into a plant. And soon

18:41:07

that doubt seed will grow from a plant

18:41:09

to a [ __ ] tree and they will never go

18:41:12

with you. So that is why follow-up calls

18:41:16

almost never close. Even like with a

18:41:18

deposit, they don't really close because

18:41:20

like the amount of doubt builds up, it's

18:41:22

just it's just so heavy.

18:41:25

And you have to understand that like

18:41:27

when you have a client, like even when

18:41:28

you just close someone, you are

18:41:30

constantly still selling to them every

18:41:31

single day. Every single, you know,

18:41:33

touch point, every onboarding call,

18:41:35

every like catch-up call, whatever it

18:41:36

is, every like tech call, like literally

18:41:38

every call with the client, you are

18:41:40

still selling to them. That doesn't just

18:41:42

end when you close them. Okay? So, keep

18:41:46

that doubt plant in mind. And um that's

18:41:48

very very important that you understand

18:41:50

that because like if you're so afraid

18:41:54

of losing the sale

18:41:57

then you should be terrified of letting

18:41:59

them go and you know

18:42:02

just like leave on an objection because

18:42:05

like then you just quite literally lost

18:42:06

the sale. You know what I mean? But most

18:42:08

untrained sales rep will just kind of

18:42:10

take that as a hopeful maybe for the

18:42:11

future and be like oh okay yeah just let

18:42:13

me know in the coming days. But if you

18:42:15

do this, you are quite literally

18:42:18

building a business on hope

18:42:20

and you'll never actually succeed. Like

18:42:22

you need a business built off of

18:42:23

strategy. That's very very important.

18:42:27

Like your responsibility

18:42:29

is to overcome the objection because

18:42:31

like if you did everything up to this

18:42:32

point, they should want your objection

18:42:35

to be handled.

18:42:38

Like they should want to go forward and

18:42:40

like actually change their situation and

18:42:42

to become new. But because the human

18:42:44

tendency to stay who you are

18:42:47

and to stay in the comfort and to stay

18:42:49

in the knowing,

18:42:51

that is kind of where these objections

18:42:52

are coming from.

18:42:54

And

18:42:57

it's weird how like internally and

18:42:58

subconsciously they want you to handle

18:43:00

their objections, yet they're still

18:43:01

giving you them, right? But if you don't

18:43:03

handle it, it will never be handled.

18:43:07

And you can think of it like that. If

18:43:08

they give you an objection and

18:43:09

especially like you let them go off the

18:43:11

call with it, that doubt seed will grow

18:43:14

much faster with an objection and the

18:43:17

chance they go with you becomes even

18:43:18

more slim.

18:43:20

So, if you're like truly afraid of

18:43:22

losing the sale, you have to do

18:43:25

everything you possibly can to handle

18:43:27

that objection on the call to get it

18:43:29

closed.

18:43:31

Because if you're saying like, "Oh, I

18:43:32

don't want to piss them off." Or, "Oh,

18:43:34

I'll lose the sale if I fight for it."

18:43:36

or I'll let him think about it just this

18:43:37

once, you're [ __ ] and your close rate

18:43:40

will suffer. Fear of conflict.

18:43:43

A lot of people are scared of conflict,

18:43:45

right? They walk through life at a state

18:43:47

where they don't challenge anyone. They

18:43:49

don't speak their mind. They don't tell

18:43:50

anybody like what they really want. So

18:43:53

naturally, if that's how you are off the

18:43:55

call, on the call, you'll be scared of

18:43:56

what might happen if you challenge the

18:43:58

prospect. This is bad,

18:44:01

especially when we get into more higher

18:44:03

level of sales. when you're getting into

18:44:05

that level two, level three of discovery

18:44:06

and you have to start challenging their

18:44:08

BS and actually just like figure out

18:44:10

what the truth is and challenge them

18:44:12

like you have to be able to do that. You

18:44:15

have to be able to create friction

18:44:16

because friction creates a sale. And so

18:44:19

if you are having a problem in your life

18:44:21

just in general with you know conflict

18:44:22

and speaking and challenging people and

18:44:25

speaking your mind on things and telling

18:44:27

people what you really want then start

18:44:28

to do that off the call because that'll

18:44:30

naturally just kind of show up in your

18:44:32

call as well.

18:44:34

Because this fear kind of derives from a

18:44:36

fear of upsetting others, right? Like

18:44:38

you don't want to upset others because

18:44:39

you hate being upset yourself. This is

18:44:40

where the this is where the fear of

18:44:42

conflict comes from. And so keep in mind

18:44:44

that this is like pretty much crazy.

18:44:47

Like this is a crazy thing to fear

18:44:49

because like we are actually helping

18:44:50

them. So like if you're afraid of

18:44:54

challenging them to help them, it just

18:44:58

it just it sounds crazy. Like if you

18:45:00

don't overcome their objections,

18:45:02

they will never get to experience the

18:45:03

outcome that we're promising them. So

18:45:05

it's like they're unhappy where they're

18:45:07

at. So why would you let a fear of

18:45:09

upsetting them stand in a way of letting

18:45:11

them get the result they want?

18:45:14

Like if you're afraid of upsetting them,

18:45:16

they're already [ __ ] upset, but

18:45:17

you're the only thing that can like

18:45:22

let them get what they want. So why

18:45:24

would you be afraid of upsetting them?

18:45:28

What

18:45:30

if you don't want to cause more conflict

18:45:32

because you're afraid of upsetting

18:45:33

yourself?

18:45:35

Like, let me ask you this. What is going

18:45:38

to cause more conflict?

18:45:42

Challenging people so you can help them

18:45:45

or having no clients and no money?

18:45:49

What is going to be cause a bigger

18:45:51

conflict in your life?

18:45:53

So if you're afraid [laughter] of

18:45:55

conflict, reconsider that and think

18:45:57

about this.

18:46:00

And also begin to challenge people in

18:46:02

your life. Speak your mind. Tell people

18:46:03

what you want. Go out to restaurants and

18:46:04

be like be more determined. Like know

18:46:08

what you want. Be more straightforward.

18:46:10

And it'll it'll show up in your calls

18:46:12

because who you are off the call is who

18:46:13

you are on the call, right?

18:46:15

The third fear is the fear of what they

18:46:18

will think of you. This is probably the

18:46:19

most BS one of all.

18:46:23

You are not what others think of you. So

18:46:27

remove the fear of judgment. A common

18:46:29

misconception is that you need the

18:46:31

prospect to like you in order to close

18:46:32

the deal. Like I used to think this too,

18:46:34

but it could not be further from the

18:46:36

truth. Like sure it's true that people

18:46:38

like, you know, buy from who they like,

18:46:40

but they don't. At the end of the day,

18:46:42

like we're not here to get [ __ ]

18:46:44

friends. We're here to get clients.

18:46:47

People buy from who they like, but like

18:46:49

you can't let the you can't let the fear

18:46:52

of someone not liking you get in the way

18:46:55

of you actually just helping them,

18:46:57

right? You have to ruthlessly close the

18:46:59

deal because like the fe just just to

18:47:01

remove the fear of judgment from your

18:47:03

life completely. This is why I have it

18:47:04

in my packet and I, you know, say it to

18:47:06

myself so often is that like if you can

18:47:08

remove what other people, you know,

18:47:09

think about you, then life becomes so

18:47:13

much better. I promise everything is

18:47:15

more better. Everything is so much

18:47:16

better.

18:47:17

But once again, just like we're here to

18:47:19

get clients. We're here we're not here

18:47:20

to make friends.

18:47:22

It's good to be a likable person,

18:47:25

but don't let it be don't let it get in

18:47:27

the way of, you know, helping them.

18:47:32

And so you can actually ruthlessly close

18:47:34

the deal. And also understand that like

18:47:37

if you actually try and are good at

18:47:39

handling objections,

18:47:41

the prospect will admire you for being

18:47:43

skilled and respect you for your sales

18:47:45

skills. and they like they they won't

18:47:46

think of you as like some slimy shitty

18:47:47

salesman. If you actually challenge them

18:47:50

with their best interest at heart, they

18:47:52

will see this intention. And honestly,

18:47:55

like if they think you're an [ __ ] for

18:47:57

challenging them, then chances are

18:47:58

they're not going to be a good client

18:48:00

anyways, right? So, if you have that

18:48:02

intention of helping them and have that,

18:48:05

you know, have their best interest at

18:48:06

heart, then they'll respect you and like

18:48:08

actually appreciate you for challenging

18:48:10

them.

18:48:12

But deep down, your prospect wants you

18:48:14

to solve their problem. They want it.

18:48:16

They want the outcome. They want the

18:48:17

result. So, they're probably hoping you

18:48:20

can overcome their objection, right? So,

18:48:22

they can see themselves that their

18:48:24

objection is BS. You know, they want

18:48:25

they want that re that, you know, they

18:48:28

want to be reaffirmed that like their

18:48:29

objection is complete BS and they can

18:48:31

finally make that shift, finally take

18:48:33

action on who they want to become and

18:48:35

actually get to where they want to go,

18:48:36

right?

18:48:38

But like I said earlier in level two and

18:48:40

three of discovery like you have to

18:48:42

pre-handle objections. Honestly, if you

18:48:44

do that properly, you won't even get any

18:48:46

objections at the end of the call and

18:48:47

most will just kind of close with ease

18:48:50

with enough confidence. But these are

18:48:52

kind of the things that you kind of want

18:48:53

to handle and they're super easy. Like

18:48:56

it's so it's so much easier than you

18:48:58

might think. Like in the discovery

18:49:00

process, let's say you wanted to handle

18:49:02

the timing objection. So let me just

18:49:04

quickly define all these objections. So,

18:49:07

for the timing one, at the end of the

18:49:08

call, they might say,"Now is not the

18:49:10

right time." For finances, they might be

18:49:12

like, "It's too much money or I don't

18:49:14

have enough money." Or the spouse

18:49:16

objection, I need to talk to my wife

18:49:17

about it. There's no cost of not taking

18:49:19

action. Right? There has to be some form

18:49:20

of cost that they see. Like, it's more

18:49:23

expensive to stay where they're at right

18:49:24

now than to like take action with you.

18:49:27

Qualified. That's just really important.

18:49:29

Just make sure they're qualified, right?

18:49:30

Decision maker. if they are not the

18:49:32

decision maker and they need the

18:49:34

decision maker on the call. So like you

18:49:36

can pre-handle pretty much all of these

18:49:37

like with ease.

18:49:41

Like literally if you're in the

18:49:41

discovery process, you're level three

18:49:43

and you're asking about them making that

18:49:45

shift and like who they need to become,

18:49:46

you'd be like would you say like now is

18:49:48

the right time to actually do this or

18:49:51

like why don't you just like why are we

18:49:52

not talking like 6 months from now or 6

18:49:54

months in the past? Like why right now?

18:49:58

And by doing that, by discovering that

18:50:01

like why now? We're kind of just like

18:50:02

crossing out the timing objection with

18:50:04

the finances surface level one. Just

18:50:06

asking how much they make,

18:50:09

asking how much they have to spend on

18:50:11

marketing. Spouse,

18:50:14

just making sure like the family aspect

18:50:16

is covered. Like would your would your

18:50:17

wife support you on this decision?

18:50:20

You know, and this is also in the

18:50:21

discovery process as well, right? or if

18:50:23

the wife is like, you know, part of the

18:50:25

decision-m process in general, like

18:50:26

getting her on the call as well, making

18:50:28

sure that they're even qualified in the

18:50:30

first place,

18:50:32

you know, making sure you actually have

18:50:33

the decision maker before you even go

18:50:34

into the call on the call with you. You

18:50:37

know, business partners, like like

18:50:39

objections are really really easy to

18:50:40

handle, really easy to pre-handle.

18:50:42

They're much easier to pre-handle than

18:50:43

they are to handle out out front, right?

18:50:45

But I will say

18:50:48

they're typically like a vehicle for

18:50:49

limiting beliefs that the prospect has

18:50:51

that might not align with your

18:50:52

methodology which causes objections,

18:50:54

right? Like they might believe that they

18:50:57

need support from their wife or like

18:50:59

they might believe that it's not the

18:51:02

right time because of like something in

18:51:04

the market just like some limiting

18:51:06

belief and it's your job to break that

18:51:08

limiting belief. And but if you get to

18:51:11

the identity level, like that level

18:51:13

three transformational level, you're

18:51:15

allowed to like like you can quite

18:51:16

literally make those shifts in them,

18:51:18

right? And break those limiting beliefs

18:51:20

because the key to breaking these

18:51:22

objections and like handling them at the

18:51:24

end of the call is to first of all

18:51:26

utilize frame and then identity and

18:51:28

confidence. So

18:51:31

one thing I will say though is that like

18:51:32

80% of all objections are usually

18:51:34

smokeokescreen, right? So they simply

18:51:36

just cover literally like a lack of

18:51:38

confidence in you, your service or your

18:51:40

business. And smoke screens you like I

18:51:44

want to talk to my wife like that's a

18:51:45

smoke screen objection, right? That's

18:51:47

not the real reason why, right?

18:51:51

And

18:51:53

the best way to handle these is just to

18:51:54

have more confidence and call out the BS

18:51:57

and just the goal is to figure out what

18:51:59

the real objection is behind the smoke

18:52:01

screen.

18:52:04

You know, cuz they'll they'll throw

18:52:05

something at you at the end of the call.

18:52:06

They'll be like, "Oh, I want to think

18:52:09

about it."

18:52:11

But the goal is to figure out what the

18:52:14

actual objection like what's the actual

18:52:16

reason why they want to think about it.

18:52:19

like what is there to think about?

18:52:22

And then eventually you find out like,

18:52:24

oh, it's too much money or whatever. But

18:52:27

if you aren't able to handle an

18:52:28

objection, just keep in mind that the

18:52:31

chances are that someone closes on a

18:52:32

follow-up is very, very slim. If they

18:52:35

try to walk out of incentive based

18:52:36

pricing or walk over you at the end of

18:52:38

the call, you must just say no. And

18:52:40

you'll see this in the sales framework,

18:52:42

like kind of the incentive based pricing

18:52:43

thing that I have there. Um, this is a

18:52:45

good way to kind of like, you know,

18:52:46

build that cost of an action a little

18:52:47

bit without actually like doing it in

18:52:49

the discovery. But when you're scaling

18:52:51

to like a 100 appointments a month,

18:52:52

right, at least even like 100

18:52:54

appointments a week, chasing prospects

18:52:57

back and forth and like having all these

18:52:59

[ __ ] follow-up calls is always a

18:53:01

waste of hu like a giant waste of time

18:53:03

and money because like first of all,

18:53:05

people rarely close on follow-up calls.

18:53:07

Like it's almost very rare. Some people

18:53:08

don't even like some really good sales

18:53:10

reps don't even book follow-up calls

18:53:11

because of that, right? All right. And

18:53:13

that's why we say we only do one call

18:53:14

per prospect before we actually pitch

18:53:16

them.

18:53:18

But when it's only you taking calls in

18:53:20

the beginning, like you only have so

18:53:21

much time every single day. So you must

18:53:23

fill those precious calendar spaces

18:53:27

with actual calls and not follow-ups

18:53:29

because like honestly follow-ups are

18:53:31

very very unlikely to close. I used to

18:53:33

have some belief that follow-ups were

18:53:36

great and people would close on

18:53:37

follow-ups. And so I had this like kind

18:53:39

of unc like just little belief in my

18:53:40

head that like I was excited for every

18:53:42

follow-up call. And lo and behold, I

18:53:45

didn't really have like almost any

18:53:46

follow-up closes

18:53:48

just because of mainly that doubt plan

18:53:50

in your head, right? But the reality

18:53:52

objections is, you know, they lie on a

18:53:55

bed basically of limiting beliefs. And

18:53:58

once again, if we kind of recap on how

18:54:00

someone closes and actually meets that

18:54:02

action threshold, it's when the

18:54:04

confidence, pain, and desire overtakes

18:54:05

the doubt, comfort, and stagnation. So

18:54:08

when someone gives you objections, they

18:54:10

just aren't quite yet at that action

18:54:12

threshold that we need them to be at.

18:54:14

And so all we have to do is bring them

18:54:16

into our frame with confidence, pain,

18:54:18

and desire.

18:54:20

So let's say we look at this on the

18:54:22

graph, right? We have confidence, pain,

18:54:25

and desire. And we have their action

18:54:27

thresholds right there. But you'll see

18:54:29

that the intersection right where

18:54:32

confidence, pain, and desire overtakes

18:54:33

doubt, comfort, and stagnation is not

18:54:36

quite at the action threshold. It's it's

18:54:38

close, right? You're almost there, but

18:54:40

it's not quite there. And let's say they

18:54:42

give you an objection. Okay? When you

18:54:44

handle that objection, let's say there's

18:54:46

three, like they give you three

18:54:47

objections. You handle one, you handle

18:54:49

the other, and you handle the third one.

18:54:51

Then what happens is this.

18:54:54

By utilizing enough confidence, pain and

18:54:56

desire with those handles,

18:55:00

you move to the action threshold and

18:55:01

they buy from you.

18:55:04

Right?

18:55:06

So basically, it doesn't really matter

18:55:09

as much what you say in the objection

18:55:10

handling process. It's more about having

18:55:13

enough confidence, utilizing enough pain

18:55:15

and desire as well to get them to that

18:55:17

action threshold.

18:55:19

Like confidence is the first word of

18:55:20

that green line because it is key

18:55:23

because confidence is literally the only

18:55:25

thing that like eradicates doubt

18:55:30

and doubt is inevitably what's going to

18:55:31

get them inhibit them from making that

18:55:33

decision.

18:55:36

So there's like five actual types of

18:55:39

objections, right? We covered like some

18:55:41

smoke screens and some other like

18:55:42

objections, but there's five main types

18:55:45

and it's money, fear, trust, timing, and

18:55:47

partner. So,

18:55:50

every other objection that they give you

18:55:52

is pretty much a smoke screen for one of

18:55:53

these. And the most important thing that

18:55:57

you understand is that before you go to

18:55:59

handle any of them, you have to handle

18:56:01

money first.

18:56:05

Because objection handling is like a

18:56:07

little bit of an equation. But a simple

18:56:09

framework for handling objections you

18:56:10

can use is first just isolating money

18:56:13

and then moving on to simply handle the

18:56:15

other ones with enough confidence, pain,

18:56:16

and doubt and basically reiterate on the

18:56:20

outcome that they can expect to get.

18:56:23

Okay? And if you do this enough times,

18:56:28

it'll kind of look like this. Like if

18:56:29

you get like I don't know two objections

18:56:30

on a call and they're like you know they

18:56:33

give you like the partner objection and

18:56:35

like let me think about it as like they

18:56:37

say like let me think about it and then

18:56:40

what you do is like you kind of uncover

18:56:42

that and figure out what the actual

18:56:44

objection behind that is and you figure

18:56:45

out oh it's money and you handle that

18:56:48

and be like if I had a duffel bag with

18:56:51

$15,000

18:56:53

would you would you would you buy this?

18:56:55

like why would you buy this and not

18:56:57

something else?

18:57:00

Okay, but like what's the actual reason?

18:57:02

Because at this point you like you've

18:57:03

already declared that they have enough

18:57:05

money for it, right? You've already done

18:57:06

the qualification processes.

18:57:08

Otherwise, you wouldn't be on the call

18:57:09

still with them. You would have you

18:57:11

would have disqualified them. So once

18:57:13

you handle that and it's like, okay, so

18:57:15

it's not really a money thing. What is

18:57:17

it? They're like, oh, I want to talk to

18:57:19

my wife about it, you know. But the

18:57:20

point is is that like all it is

18:57:24

is literally just isolating money and

18:57:26

then handling the other ones with

18:57:28

empathy. But be very careful because

18:57:30

when you are giving empathy to another

18:57:32

person, right? Empathy is a reward. So

18:57:35

do not reward an objection with empathy.

18:57:39

Okay? Like by being like I totally I

18:57:42

appreciate and I understand that like do

18:57:44

not say that

18:57:46

because you are quite literally

18:57:47

rewarding that objection. you are

18:57:49

rewarding their BS.

18:57:52

Instead, if they give you an objection,

18:57:54

be like, "Okay, okay, man." And then

18:57:57

just actually go in and attack it with

18:57:59

enough confidence, pain, and desire. So,

18:58:03

I went ahead under the uh description of

18:58:05

the video, and I attached a resource on

18:58:07

objection handling. So, it's basically a

18:58:09

master guide. It kind of goes through

18:58:10

like every single objection that you can

18:58:12

kind of experience with more PNA types,

18:58:14

especially more like, you know, business

18:58:16

owners. And um I went through like some

18:58:19

examples about like how to handle them.

18:58:21

But I will say to guys like there is no

18:58:23

way to handle like no specific way to

18:58:26

handle objection. There's no best way.

18:58:27

It just depends on your sales style and

18:58:30

depends on how comfortable you are with

18:58:31

pushing them

18:58:34

because the more you push them, the more

18:58:35

you call it their BS. Like really

18:58:37

because like there's great ways to

18:58:38

handle objections, right? There's

18:58:39

there's it's a spectrum. So, I'll leave

18:58:41

some pretty good ones in the

18:58:42

description, but at the end of the day,

18:58:45

it really just depends on your sales

18:58:46

style.

18:58:49

You know, some people are a lot more,

18:58:50

you know, impatient and like less BS.

18:58:53

Some people are more like fluffy and

18:58:55

kind of, you know,

18:58:57

you know, happy conversation.

18:59:00

But you have, first of all, you just

18:59:02

have to push them. You have to break it.

18:59:03

You have to realize that, you know, to

18:59:04

them that it's [ __ ] and expect that

18:59:08

they're going to give you maybe another

18:59:09

one after. And then you just handle

18:59:10

that. It's like if you handle one or two

18:59:12

objections, you will quite literally,

18:59:13

you know, move that green line up and

18:59:16

get it to where it needs to be in order

18:59:17

for them to make a decision. That's

18:59:19

literally all it is,

18:59:21

right? You just need to keep having more

18:59:22

confidence, pain, and desire and keep

18:59:25

eradicating that doubt.

18:59:28

So, execution and once again, if you

18:59:31

guys need more help specifically on

18:59:32

objection handling, I would recommend

18:59:34

just doing mocks with people. And then

18:59:35

more importantly the one-on-one coach

18:59:37

the coaching with us and also um using

18:59:40

the master resource the description will

18:59:41

help as well. So execution

18:59:45

when it comes to actual execution right

18:59:47

with these calls we have to be very very

18:59:49

intentional and track everything in

18:59:50

these calls. Okay this is very very

18:59:54

important that I want you guys to

18:59:55

understand. You understand metric

18:59:56

validity at this point like you

18:59:58

understand that for things to be

18:59:59

considered valid metrics they need

19:00:01

enough volume. And it's no different

19:00:03

with sales calls. In order to have valid

19:00:06

metrics for sales calls, it's only

19:00:08

possible after taking 30 calls minimum.

19:00:12

Okay? So, you don't know your show rate.

19:00:14

You don't know your close rate.

19:00:17

You don't know your DQ rate. You don't

19:00:18

know your no show. You don't know

19:00:20

anything like that until you have taken

19:00:23

30 calls. Not booked 30 calls. Taken 30

19:00:27

calls.

19:00:29

If your show raise 50% that means you

19:00:30

have to have booked like 60 booked calls

19:00:32

before you know your close rate.

19:00:35

Okay. And once again that I mentioned in

19:00:37

sales fundamentals it's like if you

19:00:38

haven't hit your goal yet you know with

19:00:40

your financial goal or whatever it is.

19:00:42

It's like ask yourself how many sales

19:00:43

calls have you actually taken?

19:00:46

And if the numbers under 30 then I

19:00:49

wouldn't even ask questions about sales.

19:00:50

I would just take more calls. Like you

19:00:53

don't need to know all these like

19:00:55

intricacies. You need to just talk to

19:00:57

more people. Literally, the more in

19:00:59

sales, the more you talk to people, the

19:01:00

more money you make.

19:01:03

Like, are you gonna try to argue and say

19:01:05

that like if you didn't take a hundred

19:01:06

calls the next few days, you wouldn't

19:01:08

become, you know, pretty good at sales

19:01:09

and closing deals? Like, obviously you

19:01:11

would.

19:01:13

But I'll leave you with the SOP hub and

19:01:15

the resources, you know, with the best

19:01:16

methods for tracking sales calls, taking

19:01:18

them operationally, going through with

19:01:20

trackers, and like all that stuff.

19:01:22

That's all in the description of this

19:01:24

video. All right. Do not forget. Go

19:01:26

ahead, make a copy. Go down right now.

19:01:28

Set it up. And then you need to track

19:01:30

every single sales call. Every time you

19:01:32

get a booking, I put it in there. Every

19:01:34

time you take it, right after the call,

19:01:35

you update the sales tracker, and then

19:01:37

you know and can actually have data for

19:01:39

your performance.

19:01:41

So, if you ever have any questions of

19:01:43

the actual process, once again, just go

19:01:45

to the SOP hub. It'll give you all the

19:01:46

clarity you need. And now, let's go into

19:01:49

practice and review.

19:01:51

Practicing is everything in sales. You

19:01:54

know, watching your sales calls is very

19:01:56

important, especially in order to

19:01:57

improve. And once again, like when I

19:01:59

kind of mentioned in sales fundamentals

19:02:01

for state management, watching a great

19:02:03

call in the morning and a bad call in

19:02:04

the evening is usually a good rule of

19:02:06

thumb. But if you rewatch these calls,

19:02:08

you have to, right? Like it's not a

19:02:11

negoti like it's it's a non-negotiable.

19:02:13

Like you will learn so much from taking

19:02:15

your sales calls and actually learning

19:02:16

and improving on them. But one thing I

19:02:18

will say is that let's say you, you

19:02:21

know, learn something about, you know,

19:02:22

from your sales call and you find

19:02:25

something you want to learn and change

19:02:27

and then you only have six calls

19:02:29

throughout the next week to test it out

19:02:31

on, that is not enough time and calls to

19:02:35

actually solidify that change.

19:02:38

If you have one like a person, right,

19:02:41

that reviews a sales call with a coach

19:02:44

and finds things to fix, maybe just like

19:02:46

one or two major things, and then takes

19:02:49

60 calls or 30 calls in the next week

19:02:52

before the next time he gets coached and

19:02:54

learns more,

19:02:56

he will have had time to implement that

19:02:58

and to fix that and make it become

19:02:59

instinct in the actual process and

19:03:02

actually learn from that. The key to

19:03:04

actually learning and improving is to

19:03:07

seriously like learn.

19:03:10

And I'm telling you, changing one thing

19:03:12

on one call is not enough to learn.

19:03:14

Okay? It has to be like 30 to 60 calls.

19:03:16

So, this is why call volume is so

19:03:18

important and why I guarantee unless

19:03:20

you're booking like 10 to 15

19:03:22

appointments a day, you are not doing

19:03:24

enough. There's no way in hell. So, good

19:03:27

rule of thumb once again. Yep. great

19:03:29

call in the morning, you know, for state

19:03:32

to kind of get you in the right mood and

19:03:33

then a bad call at night.

19:03:36

But take notes on these calls, find

19:03:38

things, find areas to improve on and

19:03:39

then you actually have to change your

19:03:41

behaviors on the next few calls. And not

19:03:43

even just one call, like 60 calls that

19:03:47

like I would honestly say it takes like

19:03:48

30 solid calls to solidify a solid

19:03:51

change.

19:03:53

But to practice sales, literally just

19:03:55

take more calls. Do more m calls. do

19:03:57

practice as much as possible. Literally

19:03:59

do like five my calls a day if you're

19:04:00

not, you know, doing sales calls because

19:04:02

something that people don't understand

19:04:03

is that like I mentioned you need to do

19:04:06

a lot of sales calls to make, you know,

19:04:08

something that you learn actually cement

19:04:10

in your brain, right? To actually make

19:04:12

it become instinct. But those can also

19:04:13

be in mock calls. You know, you can do a

19:04:15

ton of mock calls and solidify these

19:04:17

changes and like become insanely good at

19:04:19

sales literally in like three to five

19:04:22

days or like a few weeks, right? Once

19:04:25

again, sales is like one of those skills

19:04:26

that you kind of takes a lifetime to

19:04:28

master. I, as well as my sales manager,

19:04:31

as well as everyone else that I know

19:04:33

hasn't really gotten even close to

19:04:35

mastering it. And um but if you want to

19:04:39

hit your goals of like 10, 20, 30, 40,

19:04:41

50k a month, you will have no problem

19:04:44

with the resources just kind of doing

19:04:46

what we tell you to do, right? But never

19:04:49

stop learning. Keep practicing. Keep

19:04:52

learning as much as you can and you

19:04:53

should be doing great.

19:04:56

I went ahead and left a resource under

19:04:57

this video with call recordings. So, go

19:04:59

ahead and listen to this after this

19:05:01

video. So, go down. It's like all the

19:05:03

way at the bottom. And you're required

19:05:04

to listen to these, right? These are

19:05:06

call recordings of closes and solid

19:05:08

examples of the call of these sales

19:05:10

calls so you can kind of see what the

19:05:12

process looks like. But another cool

19:05:14

like tidbit is that you can use AI tools

19:05:16

to review your calls in addition to like

19:05:18

coaching call reviews. um you know

19:05:20

that'll give you summaries, that'll give

19:05:21

you feedback, things to improve on, and

19:05:23

you can ask it questions. It'll be

19:05:25

great. But to become great at sales, you

19:05:28

have to be comfortable with sacrifice.

19:05:29

Like at the end of the day, if you're

19:05:30

not ready to like remove, you know,

19:05:32

negativity and like you're not able to

19:05:35

remove social media

19:05:37

and um all of this will really affect

19:05:40

your state and your skill set.

19:05:43

But that's the thing, like you have to

19:05:45

have state and skill set to be good at

19:05:46

sales, right? like you can have a good

19:05:48

skill set, you can be like, you know,

19:05:49

constantly be focusing on your skills,

19:05:52

but lacking in the state aspect side of

19:05:54

things and like how you show up off the

19:05:55

calls as well. And because of that, you

19:05:58

will perform much much less in sales. So

19:06:00

remember that growth comes from all of

19:06:02

those different aspects and not just

19:06:03

being better at sales, right? There's a

19:06:05

lot of things that go into this.

19:06:07

Everyone sells differently. Everyone has

19:06:08

their own selling styles. It really

19:06:10

depends. But you need to take more

19:06:12

calls, get more under your belt so you

19:06:14

can improve more and find more of what

19:06:15

works and do less of what doesn't.

19:06:18

Roadmap. So from here on out, you need

19:06:21

to ruthlessly take calls. Okay? I want

19:06:23

you to become literally addicted to

19:06:25

learning. Sacrifice everything. Cut out

19:06:27

[ __ ] video games. I don't even if if

19:06:29

you're if you're playing video games and

19:06:30

you're in this program, honestly, I

19:06:32

should probably kick you out. But

19:06:33

basically, we you need to be comfortable

19:06:36

with sacrifice, with social media, with

19:06:37

video games, with noise, with all this

19:06:40

stuff because it's like it's really

19:06:43

going to hinder yourself. Like you don't

19:06:44

realize it, but you think that maybe

19:06:47

sales is all about just your skills, but

19:06:49

it's really more about your state and

19:06:51

skills and so many other things, how you

19:06:54

show up off the call as well. So,

19:06:58

just if you don't believe me, just

19:06:59

remember the four types of

19:07:00

communication. So the next videos will

19:07:02

go over topics like building sales

19:07:04

teams, outsourcing, outsourcing

19:07:06

processes, um culture, management,

19:07:09

leadership, just a bunch of, you know,

19:07:11

stuff. At this point in the process

19:07:13

though, you have everything you need to

19:07:16

have in order to close well. You have

19:07:18

the resources, you have literally

19:07:21

everything you need to begin to close at

19:07:23

a high level. All you need to do is to

19:07:25

work hard and practice more and master

19:07:27

your state and master your skill set.

19:07:29

This will take, you know, you might have

19:07:31

to watch this video three to five times,

19:07:33

might have to watch the other ones a few

19:07:34

times, might have to do hundreds of mock

19:07:36

calls, take, you know, 30 to 100 sales

19:07:38

calls. But I promise you,

19:07:40

after watching these three videos, if

19:07:42

you take, like, not just book, take a

19:07:44

100 sales calls, you will make a lot

19:07:47

more than 10K a month. Like, I promise

19:07:49

you,

19:07:51

okay? And if you don't message me

19:07:54

personally because I will guarantee that

19:07:55

you do and that you are like like

19:07:57

there's no way it's it's it's

19:07:59

impossible.

19:08:00

But also one thing I do want to mention

19:08:02

I kind of forgot to mention is that like

19:08:04

the reason why metric validity um with

19:08:06

the 30 calls is uh the case is because

19:08:09

like it's very common when you're

19:08:11

beginning to take like 25 calls not

19:08:12

close anyone and then like the next five

19:08:14

calls you close all five of them right

19:08:16

so for regression to the mean to set in

19:08:18

you need at least 30 calls because I

19:08:20

will say I didn't close the first like

19:08:23

25 guys

19:08:26

right and then I closed like three in

19:08:28

the next five and then I at 10K month at

19:08:31

like 50. So, and that's not 50 bookings.

19:08:34

That's 50 like taken sales calls where I

19:08:37

sat down and talked to the prospect,

19:08:39

right?

19:08:41

So, keep that in mind.

19:08:43

Don't really judge your metrics or

19:08:45

anything until you've taken 30 calls

19:08:47

because that's enough for regression to

19:08:48

mean once again to set in. The metrics

19:08:50

are actually valid. So, yeah, but it is

19:08:54

your job now to complete hundreds of

19:08:56

reps. Um, continue to learn, be hungry,

19:08:59

rise to the level of your mentor, be the

19:09:01

best you can be at sales, and uh, yeah.

19:09:05

So, once again, action items for this

19:09:07

video. You should have a pitch by now.

19:09:09

You should already be done with that.

19:09:10

You should already probably be done with

19:09:11

your Scribbles framework, but if not, go

19:09:14

complete those two now. And then go

19:09:16

ahead and watch the model calls

19:09:18

attached. And if you have any questions,

19:09:20

the SOP hub is there for you as well.

19:09:23

So, I hope you guys enjoyed this video.

19:09:25

This was a pretty long one, but very,

19:09:27

very important and impactful.

19:09:29

Let's crush it. Let's become good at

19:09:31

sales and let's hit your [ __ ] goals.

19:09:33

>> Not much. You know, I I see a lot of

19:09:36

these, you know, ads and going through I

19:09:39

guess I'm just hooked in the painting

19:09:41

algorithm for lead generating because

19:09:43

it's been crazy. But I liked I liked

19:09:46

your proposal, I guess, in a way. I

19:09:48

liked your pitch and you just seem like

19:09:50

a normal dude. I am this the same way.

19:09:52

Like I said, we own a cannabis

19:09:53

dispensary. were super normal people.

19:09:55

Um, and I just decided in January to

19:09:58

open reopening up my pain company um,

19:10:00

after about 12 years.

19:10:02

>> Nice.

19:10:03

>> Yeah.

19:10:05

>> Very cool. Well, it's nice to meet you.

19:10:07

>> Nice to meet you as well. So, I'll let

19:10:10

you keep I'll let you have the mic, man.

19:10:12

>> Sweet, man. So, I mean, we're not going

19:10:14

to really do anything too crazy. I don't

19:10:15

have any crazy [ __ ] like sales

19:10:17

strategies. I'm going to try to like

19:10:18

sell you or anything. I just want to

19:10:19

like genuinely see if this makes sense.

19:10:22

I bite most of the the risk here. Um,

19:10:24

just out the bat, you know that I'm

19:10:26

paying ad spend and I'm running paid ads

19:10:28

for your company. And I've run ads for

19:10:30

companies for years at this point. So, I

19:10:32

know what I'm doing here. I'm just like

19:10:34

I want to see if you're a good fit, I

19:10:37

guess, for what I'm offering. And the

19:10:38

reason why I'm, you know, kind of

19:10:39

steering that direction is because I saw

19:10:41

in your application it said like a 0 to

19:10:43

150 a year in revenue. So,

19:10:46

>> I'm assuming the reason for that is

19:10:48

because you're newer here. Like you're

19:10:50

just relaunching this again. What were

19:10:51

you at kind of before?

19:10:54

>> Probably about a quarter mill.

19:10:55

>> Okay.

19:10:56

>> That was that was 10 12 years ago, you

19:10:58

know, and we expect that.

19:11:00

>> We we're in Florida. We're we're the

19:11:01

only painting company on Clear Water

19:11:02

Beach, which is America's best beach.

19:11:04

The average income I I can I don't even

19:11:06

have to go there. You get it.

19:11:08

>> It's It's pretty crazy. So,

19:11:10

>> um there's definitely potential to make

19:11:12

a million dollars. I've done that before

19:11:14

in my life, obviously, in the cannabis

19:11:15

industry. But, uh, you know,

19:11:18

>> if it's not a good fit, then we wait

19:11:20

until it is a good fit. So, again, I

19:11:23

don't want to waste too much of your

19:11:24

time. I know it's very, uh, valuable,

19:11:26

but I'll let you have the mic.

19:11:28

>> Okay, cool. Nice. Well, yeah. So, wait,

19:11:30

just why did you, um, if the cannabis

19:11:32

was doing so well, I'm just curious why

19:11:34

switch back to painting?

19:11:36

>> Yeah. So

19:11:38

we I I create well first of all I had

19:11:41

the world's first CBD dispensary and

19:11:43

then I created the loophole to the hemp

19:11:45

industry

19:11:46

um that really allowed us to have

19:11:49

cannabis at a recreational state without

19:11:52

it being recreational um because of the

19:11:54

THCA. Um and realistically it's the same

19:11:58

as weed. I mean it's the same thing and

19:12:00

it's going away in November. It went

19:12:02

away after our government shutdown. Uh

19:12:04

that was kind of the fine print that the

19:12:06

hemp the hemp bill was going to be

19:12:08

banned and uh by November 11th I believe

19:12:12

we're going to have to be out of there.

19:12:13

So I'm going to have to regroup and

19:12:16

start my business again. And it I mean

19:12:18

I've had a couple nice jobs here, but I

19:12:21

want consistent work. I want to get a

19:12:23

bigger team. Um and I do want to hit

19:12:25

that quarter million.

19:12:27

>> Okay, cool. Yeah, easy enough. I'm not

19:12:29

going to like, you know, do any kind of

19:12:32

crazy things here. I just like we can

19:12:34

basically get you a bunch of jobs in the

19:12:35

calendar and a consistent like pace here

19:12:38

now. I've worked like I said with

19:12:40

companies for a couple years at this

19:12:42

point and you're more than welcome to

19:12:44

call any of them at this point. Um I

19:12:46

just like basically run ads for

19:12:49

companies specifically home improvement

19:12:50

companies. So a lot of general

19:12:52

contracting, a lot of roofing, a lot of

19:12:53

you know decking, remodeling, some

19:12:55

painting here and there. And so like

19:12:57

basically what I do is run a bunch of

19:12:58

high quality ads and run it to your

19:13:00

local area. And if you said that that's

19:13:02

true, that there's not very many local

19:13:03

painters in that area, then we can

19:13:06

definitely make a huge impact here when

19:13:07

it comes to running some paid ads.

19:13:09

>> Also, also my niche that that really

19:13:12

works is we're ecologically friendly,

19:13:15

right? Uh we add essential oils and

19:13:17

different organic additives to the paint

19:13:19

to create the low voc paint that you can

19:13:22

buy for $80 a gallon. We also put

19:13:24

hepailters in all units when we paint.

19:13:26

So when you come back to your house, it

19:13:28

smells like sandalwood and not like

19:13:29

paint, you know? And and there's no

19:13:31

chemicals for up to two years and the

19:13:33

exterior part of it. Um we can paint

19:13:36

your home and it'll keep the insects

19:13:38

away up to two years.

19:13:39

>> Awesome. Nice. Yeah. Cool. Yeah. It

19:13:42

sounds like you guys have your product

19:13:43

dialed in there. And I guess how soon

19:13:46

like how recent did you kind of get back

19:13:48

into the painting space? Like is it been

19:13:49

like just a couple months or

19:13:51

>> Yeah, a couple months. End of January.

19:13:53

>> Okay, got you. And what since then

19:13:55

around how has it how's it gone for you?

19:13:57

Um as terms of like getting more jobs in

19:13:59

the door. Well, I'm calling you. So,

19:14:03

uh I honestly I'm still working in the

19:14:05

dispensary and it's quite profitable.

19:14:08

But, uh now I'm I'm I'm I'm all in Owen.

19:14:12

And um I've done probably six or seven

19:14:15

ex nice size exteriors, you know. Um

19:14:18

that's brought in quite a bit of uh

19:14:20

revenue, but not that I want. You know,

19:14:22

I would like to have a team of four. I

19:14:24

would like to be doing, you know,

19:14:26

$50,000 a month. That's what I'd like to

19:14:28

be doing.

19:14:29

>> Okay. Yeah. I honestly don't know why we

19:14:32

couldn't do that. I mean, at the at the

19:14:34

end of the day, like because I'm paying

19:14:36

the ad spend here, um, obviously I have

19:14:38

a pretty reasonable rate for most of the

19:14:39

guys and we'll probably go up with time

19:14:41

as I increase the spend as well. But

19:14:43

we'll likely be spending around like,

19:14:45

you know, between like 60 bucks and $100

19:14:47

a day on my car just to get you in front

19:14:50

of homeowners, right? And when you

19:14:53

actually sit down with those homeowners,

19:14:55

that is when we'll charge you. So when

19:14:58

they book onto your calendar, right? So

19:14:59

that way like both of our setups are

19:15:01

kind of aligned there because you know,

19:15:02

you see all these people charging like

19:15:04

huge retainers and like doing all this.

19:15:06

>> Ridiculous.

19:15:07

>> I know. Yeah, it's ridiculous. It's like

19:15:08

are you actually going to be profitable?

19:15:10

Like you also don't even know if this is

19:15:11

like working yet, you know? So you want

19:15:13

to give it, you know, some time usually,

19:15:14

but you're already like $7,000 in, you

19:15:17

know, in the hole or whatever the case

19:15:19

may be, right? Yep.

19:15:20

>> I already done that already with

19:15:22

Thumbtac. That was a waste of time.

19:15:24

>> Yeah, Thumbtac, Angie, all of them were

19:15:27

just really bad.

19:15:29

>> Yeah, it's a waste of money.

19:15:30

>> 100%. And what's good is like you'll I

19:15:33

don't have like a huge team either for

19:15:35

this business. Like I'm pretty, you

19:15:37

know, I'm pretty like kind of a oneman

19:15:38

band here, which is great for you.

19:15:41

>> I love that.

19:15:42

>> Yeah. If you want to reach out for any

19:15:43

questions, if you're like, "Okay, oh, I

19:15:44

don't like this ad. I want to just like

19:15:46

this isn't working for me right now.

19:15:48

Like we need to figure this out." like

19:15:49

you can just give me a call and we'll

19:15:50

just figure it out. Yeah.

19:15:52

>> Great.

19:15:52

>> Cool. So, I'm just going to like keep it

19:15:55

super straight and just kind of show you

19:15:56

some results. I think that's probably

19:15:58

the easiest thing here.

19:15:59

>> Um, I do charge a little bit of money up

19:16:01

front just to get started just because

19:16:02

I'm fronting some risk with the ads.

19:16:05

>> Um, so I hope you can like understand

19:16:07

that. Now,

19:16:09

>> in a, you know, in a perfect world, I

19:16:10

would just have it be, you know,

19:16:12

completely free, but

19:16:13

>> got to get there somehow.

19:16:14

>> Perfect world, brother. It's not a

19:16:15

perfect world.

19:16:16

>> Yep.

19:16:17

>> Is what it is. So, let me go ahead and

19:16:19

just kind of show you what I've done for

19:16:20

some companies here.

19:16:22

>> Sure.

19:16:23

>> This is right here is just an ad

19:16:24

account. And I'm going to go ahead and

19:16:25

screen share so you can see.

19:16:28

>> Um, this right here is an ad account of

19:16:30

a company I've been working with for a

19:16:31

couple years. So, like just to kind of

19:16:34

show you and give you an idea here, like

19:16:35

we've gotten this company over 900

19:16:37

leads. So, like there's proof of concept

19:16:40

here. Not only proof of concept, but

19:16:42

proof of concept over like a long time

19:16:43

period because I'm looking for long-term

19:16:45

partnerships here.

19:16:46

>> Yep.

19:16:46

>> It's fun and all. Great. And you know,

19:16:48

you know, we'll get you some jobs over

19:16:49

the course of the next couple months and

19:16:50

it'll be great. But I want to have

19:16:52

someone that I can work with for

19:16:53

multiple years to really just like scale

19:16:55

effectively, spend a ton of money on

19:16:57

ads, and just really see great results.

19:16:59

I mean, they've spent like like I spent

19:17:03

$36,000 on ads, so they better have been

19:17:05

[ __ ] profitable.

19:17:06

>> Yeah, I would say, man.

19:17:08

>> Yeah, no kidding. So, yeah, we just have

19:17:10

tons of ads that we're running for these

19:17:12

guys, getting them tons of leads, and we

19:17:14

have some follow-up systems as well with

19:17:15

automated messages and automated emails

19:17:17

just to help convert those leads and

19:17:19

kind of build that backend system for

19:17:20

you to kind of, you know, help you

19:17:22

nurture them. We typically work with

19:17:25

bigger companies, right? So that's why

19:17:26

like I know like on the application I

19:17:28

was a little bit hesitant to like hop on

19:17:30

the call obviously just for that you

19:17:32

know initial revenue number but

19:17:35

>> yeah then the reason for that is because

19:17:36

like we want to make sure we have sales

19:17:38

teams like you [snorts] guys have a

19:17:39

sales team in place so like we don't

19:17:41

have to like have AI callers call the

19:17:43

leads and you guys can handle that for

19:17:44

the most part.

19:17:45

>> Yeah.

19:17:46

>> Um but are you pretty like on it when it

19:17:49

comes to followup and you're good about

19:17:51

just contacting these people right away?

19:17:54

very very very even if even the two

19:17:58

review again remember Owen were new but

19:17:59

the two reviews that we have on Google

19:18:02

pretty much stated that the personal

19:18:04

attention was provided um I followed up

19:18:07

really quickly uh the jobs were done

19:18:09

everything that anybody else would want

19:18:10

by looking at that lead for their home

19:18:13

uh painter would would be right there so

19:18:15

u I think I think really quick at

19:18:17

following up I'm also in the music

19:18:19

industry I'm a talent agent so I go over

19:18:21

with celebrities and follow them around

19:18:23

So, I'm always on the phone. Uh, any

19:18:26

email that pops up, it pops up to my

19:18:28

phone. I don't have to look for it. It

19:18:29

beeps and there it is. So, again, I plan

19:18:32

on this being a bigger thing. I don't

19:18:34

feel um again know if if if it's not

19:18:38

quite time yet, it doesn't hurt my

19:18:40

feelings. Um, but I really like your

19:18:43

presentation. I like who you are. I like

19:18:45

the simplicity of it. I like the, you

19:18:47

know, the track record that you have. So

19:18:50

that's just something quite honestly

19:18:52

that maybe we'll have to figure out if

19:18:54

we do fit, you know.

19:18:56

>> Okay.

19:18:56

>> Yeah. No, for sure. I totally I totally

19:18:58

get that. Yeah. And I honestly at the

19:19:01

end of the day like if you are already

19:19:03

successful because I get a lot of these

19:19:05

calls, right? And a lot of them are like

19:19:07

people that aren't making that much

19:19:08

revenue but also don't have anything

19:19:10

else going for them, right? So they're

19:19:11

just trying to get this business

19:19:12

working. So they can't allocate money

19:19:14

and they can't you know

19:19:15

>> um for example we'll charge however much

19:19:18

we charge per appointment per you know

19:19:20

depending on the client and it's like

19:19:22

>> the card doesn't go through you know

19:19:23

it's like these little things that are

19:19:25

>> happen with me man.

19:19:26

>> Okay cool

19:19:28

>> I'm not worried about that at all. I

19:19:30

mean again this is just to kind of have

19:19:32

supplemental income as we're

19:19:33

transitioning from the cannabis industry

19:19:35

over to the painting industry. Um we

19:19:38

don't we're not worried about money for

19:19:40

the rest of our lives actually. So,

19:19:42

>> it's amazing. Well, the idea here, yeah,

19:19:44

ideally would be like basically we can

19:19:46

get ads live for you in, you know,

19:19:48

around 72ish hours. Um, and just start

19:19:51

getting some appointments in the door,

19:19:52

some leads in the door. Just a proof of

19:19:54

concept. I don't really want to like

19:19:56

over, you know, you you see the you see

19:19:58

the proof of concept, right? Like

19:20:00

obviously I showed it to you, but like

19:20:02

we're not going to get you a ton of

19:20:03

leads right out of the gate, right? It's

19:20:04

going to be like a little bit of a

19:20:05

gradual process. Um, we're going to

19:20:07

start off with lower spend just to see

19:20:09

what ads are working in your market

19:20:10

because I'm sure it's beautiful there,

19:20:12

but I don't know like what ads are

19:20:14

working yet.

19:20:16

>> You can't you don't know until you try.

19:20:18

>> Exactly. Right. So, we'll just kind of

19:20:20

see kind of test the waters and then

19:20:22

over the course of the next like couple

19:20:23

of weeks, we'll scale that ad spin up as

19:20:25

aggressively as you're comfortable going

19:20:27

depending on your team size.

19:20:29

>> Um, what's great is I find that most

19:20:31

contractors I work with, the issue that

19:20:33

they run into is not that they don't get

19:20:35

enough leads. it's usually that they

19:20:36

don't have a big enough team to handle

19:20:38

them. Um, I mean, that's just what I've

19:20:40

seen. So,

19:20:42

>> we'll kind of get to that point when it

19:20:44

comes, but I'm going to quickly just

19:20:46

show you a little bit like a fun little

19:20:48

pitch deck just kind of give you another

19:20:49

idea here and just kind of

19:20:50

>> show you my prices and all that so you

19:20:52

can kind of understand how this would

19:20:53

work inside of your business.

19:20:56

>> Hey, off off hand, do you know how to

19:20:58

take a screenshot in most computers?

19:21:01

>> Yeah. Are you a do a Mac or a Windows?

19:21:03

>> Windows. Um,

19:21:06

>> I can look it up on Google. I think it's

19:21:07

control Windows

19:21:10

>> Windows Windows key shifts.

19:21:13

>> Windows key shift.

19:21:16

>> And then you just drag it like I think.

19:21:20

>> Oh,

19:21:23

okay.

19:21:25

>> The visual dragging motion.

19:21:26

>> Yeah, it was perfect.

19:21:28

>> Cool. Okay, let me just break this down.

19:21:31

I'll show you.

19:21:33

You screen sharing my cute face?

19:21:36

>> No, not this time.

19:21:38

>> There we go. Dang it. Fire's on the

19:21:40

calendar. Not

19:21:41

>> Yes, sir. We got a cute little

19:21:43

slideshow. I'm not a big slideshow

19:21:44

seller, but like sometimes it's just fun

19:21:45

to pull it out just, you know, to uh

19:21:48

>> Yeah, you never know. Anyways, well,

19:21:51

this is um a little slideshow for you

19:21:53

just to kind of break down like what we

19:21:54

do. Um like I said, in a couple weeks

19:21:56

you'll have just a predictable pipeline.

19:21:58

Like that's the most important thing,

19:21:59

right? Like if we word of mouth is good,

19:22:02

you know, like I've got literally

19:22:04

contractors doing like millions a year

19:22:06

just off of word of mouth and referrals.

19:22:07

But the truth is is like if you want to

19:22:10

scale predictably, as you know, you need

19:22:11

to have some kind of paid ads. You need

19:22:12

to like put in I want to put in $20 and

19:22:15

get $60 out. You know, that's that's the

19:22:17

idea here. So, um, realistically, we can

19:22:21

get you, you know, a known cost per job

19:22:24

as well, just to kind of like know

19:22:25

exactly how much we're spending on ads

19:22:26

to get you more jobs. And then that way

19:22:28

we can kind of, you know, compare that

19:22:30

to the LTV of like your customer and

19:22:32

then just pretty much just scale, you

19:22:34

know, increase a ton of ads, get a ton

19:22:36

of more jobs in the door. And also this

19:22:38

is side of things. Um, I want to do a

19:22:41

campaign for reviews as well. You said

19:22:43

you have two Google reviews. I bet you

19:22:45

do you have contact information for past

19:22:47

jobs that you did like a long time ago?

19:22:49

Um, or has it been too long?

19:22:50

>> It's been too long, dude. It's been over

19:22:52

10 years.

19:22:53

>> Okay.

19:22:55

>> Yeah. Yeah. I Yeah, I was like 10 years

19:22:57

old then. So I

19:22:59

I [laughter]

19:23:00

get that. Um so we'll go with that. But

19:23:02

yeah, we've worked with lots of people

19:23:04

for you know years and years and really

19:23:08

great companies and um if you need that

19:23:10

social proof as well, you can always

19:23:11

give them a call on our call today.

19:23:13

Sartorm is very great guy. Um Don as

19:23:17

well, Atlanta. So worked with lots of

19:23:19

guys and we basically just run direct

19:23:21

response ads to homeowners. So primarily

19:23:24

using Meta. So, we'll basically run them

19:23:26

through Facebook and Instagram. And I

19:23:28

typically run them through my own pages

19:23:30

because I have warmed up and engaged,

19:23:33

you know, accounts basically that are

19:23:34

already trained. So, like we'll get

19:23:36

better results if we run them through my

19:23:37

stuff in your location than your own

19:23:38

company. But it's up to you, right? If

19:23:41

we want to run it off of your branding,

19:23:43

we can.

19:23:44

>> Well, I haven't really got into the

19:23:46

socials other than Instagram, which and

19:23:50

I haven't put anything into it. So

19:23:51

pretty. I mean, nobody's really see I

19:23:52

mean I got like an average of 500 views

19:23:54

per video, you know, it's nothing crazy

19:23:56

with my Insta. So,

19:23:58

>> okay, cool. So, yeah, we'll probably run

19:24:00

it on my stuff then. It'll be nice and

19:24:01

simple as well. We can get you launched

19:24:02

sooner. It'll be easier for me as well.

19:24:04

Um, yeah, right now we don't have anyone

19:24:07

calling our lead like your leads, but I

19:24:09

you can set up like an AI caller if you

19:24:12

want. Um, but I would just recommend

19:24:14

because you're you you know the the job

19:24:16

sizes are bigger, the market's better,

19:24:17

like you need to call. Yeah.

19:24:18

>> Yeah. I need to call. I wouldn't I would

19:24:20

elect not to go with the AI thing, but

19:24:22

>> 100%. Yeah, it's it's pretty realistic,

19:24:24

believe it or not. But like

19:24:26

>> Well, dude, it's only because I have a

19:24:28

niche, you know, and if if we are

19:24:31

grabbing some leads off that amazing

19:24:34

island, you know, Hulk Hogan's neighbor

19:24:36

or something, I want to talk to them

19:24:37

because they might know me already, you

19:24:38

know.

19:24:39

>> It's a good point. Yeah. Is Clear Water

19:24:41

pretty big? Like, is it

19:24:43

>> Well, Clearwater is big. I mean, Clear

19:24:45

Water has 125,000 people, but the island

19:24:48

the island um is a probably there's

19:24:51

probably 4,000 people on the island.

19:24:53

>> And is that where you're looking to run

19:24:55

the ads?

19:24:56

>> I would like to just because Yeah, those

19:24:58

4,000 people are most of them have

19:25:01

million-dollar houses.

19:25:03

>> Okay. So, yeah, I'm just going to be

19:25:05

honest as well, like that's a very small

19:25:07

market to run be running ads to.

19:25:09

>> Yeah.

19:25:09

>> Um so,

19:25:10

>> we can we can run it right across the

19:25:12

bridge, too. I mean, we could run Clear

19:25:13

Water and Clear Water Beach. Quite

19:25:15

honestly, Clear Water is Clear Water

19:25:16

Beach, so it'll all kind of mend

19:25:18

together.

19:25:19

>> Okay. I just Yeah. Then I honestly like

19:25:20

we can just basically take like some

19:25:22

radius, like a radius of the island and

19:25:23

a radius of like the city and just like

19:25:26

plop them both in there and just see

19:25:27

what we kind of get from that. And I

19:25:29

think that that's probably going to be

19:25:29

the best approach. Um, we can even just

19:25:32

do like separate adsets to target and to

19:25:35

put different budgets into them as well

19:25:36

just to kind of like, you know, work

19:25:38

with it. But yeah, we can get you live

19:25:39

in 72 hours hopefully. first sit downs

19:25:41

in three to five days, but I want to be

19:25:44

very honest about like expectation

19:25:46

setting here, right? Because I'm not

19:25:47

going to get you a job in like three

19:25:49

days. I'm just not like it's gonna it's

19:25:50

going to more be like a week or two or

19:25:52

like you know

19:25:54

>> I'd be surprised we even get like a lead

19:25:55

within like the first day or two as

19:25:57

well. Like I just want to make sure you

19:25:58

understand that like this is supposed to

19:26:00

be a long-term partnership, but luckily

19:26:02

you don't go too into the red. You're

19:26:03

not paying me like $10,000 to get

19:26:06

started or whatever [ __ ] So, um,

19:26:09

yeah,

19:26:10

>> that makes that makes 100%. I don't I

19:26:12

don't I don't I don't really want to

19:26:14

take off like crazy. I'm not extremely

19:26:16

desperate. I want a long-term

19:26:17

partnership. I, you know, come November

19:26:19

when we're done with the dispensary, I

19:26:20

would like to have plenty of [ __ ]

19:26:22

jobs and rocking and rolling and doing

19:26:23

home shows and all this crazy [ __ ]

19:26:25

>> Nice. Yeah, it sounds like ours are kind

19:26:27

of aligned there then. Yeah.

19:26:28

>> Yeah,

19:26:29

>> for sure. Good. Sweet. And then

19:26:31

basically, we have a little bit of a

19:26:32

calculator. We can kind of like run the

19:26:34

math. I mean, I'm sure you know, like

19:26:35

we'll basically be pretty profitable.

19:26:37

What's your roughly like close rate? And

19:26:39

mostly this is probably cold. Um, so

19:26:41

it's probably going to be a little lower

19:26:43

um than you know, but

19:26:45

>> Well, my close rate right now is about

19:26:46

30 35%.

19:26:48

>> That's pretty Yeah, that's that's

19:26:49

realistic. Some dudes some contractors

19:26:51

come on these calls like 90%.

19:26:54

>> No, no, you're gonna get to know I'm not

19:26:56

like any of those guys.

19:26:58

>> Yeah, it it's ridiculous. So, like

19:27:01

basically the cost per Let's see this.

19:27:03

So yeah, what's your average job ticket

19:27:05

size as well?

19:27:07

>> Um

19:27:09

anywhere from like six to 10.

19:27:11

>> Okay. Yeah. So I was probably right

19:27:13

around the mark with the eight here. Um

19:27:15

yeah, cost book appointment. So we

19:27:16

basically charge 147 per per booked

19:27:18

appointment as well, which that's the um

19:27:20

kind of booked appointment cost. But

19:27:22

basically what you could see like at any

19:27:24

rate here of just like how much booked

19:27:26

appointments we give per month per ad

19:27:27

spend like you are very profitable. like

19:27:31

these ads that we run are very very good

19:27:33

now like

19:27:35

>> and the the only like you just need to

19:27:37

know that we've had companies for

19:27:39

multiple years and I honestly don't

19:27:40

think you can find any other agencies or

19:27:43

like kind of service businesses that do

19:27:44

what I do that have can show working

19:27:46

with companies for multiple years

19:27:48

especially in home improvement. So

19:27:50

>> we run profitable ads and if they're not

19:27:52

profitable then we figure it the [ __ ]

19:27:54

out and then they're profitable. So

19:27:55

>> I love that brother.

19:27:57

>> Cool. Okay, got it. So, that is kind of

19:28:00

the breakdown. Um, basically we'll start

19:28:02

you off with probably roughly 10 to 20

19:28:05

booked appointments a month. Um, that's

19:28:08

probably what we'll go with, which will

19:28:09

result in probably a couple of closed

19:28:11

jobs here and there. Um, but we will all

19:28:14

scale with time to, you know, hit some

19:28:16

of those scarier months. Um, but just in

19:28:19

the beginning, we'll start off. We'll

19:28:20

get the get some stuff going, get the

19:28:22

ball rolling.

19:28:23

>> Well, if we get a $10,000 job, I'm just

19:28:25

going to put as much as I can right back

19:28:26

into the ads, dude. I that's just it's

19:28:29

really simple. Some of these guys are

19:28:30

just like, "Oh, I got to get a new

19:28:31

ladder and nothing like that."

19:28:33

>> Again, the main thing is to have a

19:28:35

long-term relationship with your with

19:28:37

somebody like yourself and by November

19:28:40

be ready to be doing $50 to $100,000

19:28:42

months. That's my whole plan.

19:28:45

>> 100%. Cool. So, that is kind of the

19:28:48

breakdown of the presentation. My

19:28:51

upfront fee, just so you know, totally,

19:28:53

I charge 1247 upfront just to get

19:28:55

started. you and anybody else.

19:28:58

>> Yeah. The reason why, and I honestly,

19:29:01

dude, I don't profit off this at all.

19:29:04

Like the onboarding cost and getting the

19:29:06

software set up and getting the ads ran

19:29:07

and the credits used to make those like

19:29:09

I'm like I maybe make 250. So maybe that

19:29:13

247 at the end of next to the one is

19:29:16

probably what you're making, dude. I'm a

19:29:17

businessman.

19:29:18

>> Maybe I'll maybe I'll go get a steak

19:29:20

dinner tonight. But like that 247 in

19:29:22

Fort Lauderdale's got some great food.

19:29:24

But no, yeah, that's what I charge

19:29:26

upfront and basically how this next step

19:29:28

would look if we decide to move forward.

19:29:30

Um, and it's obviously up to you is we

19:29:33

would hop on a call and probably like

19:29:35

tomorrow ideally um or maybe even the

19:29:38

day after so I have some time to just

19:29:40

build out some stuff to show you as well

19:29:42

and then we can get you live on that

19:29:43

next call basically.

19:29:45

>> Yeah. Yeah.

19:29:46

>> Um I know I know on your introduction

19:29:49

you said to have all spouses with at the

19:29:52

you know same time my spouse could not

19:29:54

be here.

19:29:55

>> Um so so what I'm going to do I'm very

19:29:58

interested Owen. I I've been interested

19:29:59

since I saw you. I mean

19:30:01

>> you're you're all over my algorithm. I

19:30:03

just can't get rid of you. So

19:30:05

>> um I I'm out of all the calls I've taken

19:30:08

in the last seven days probably.

19:30:11

>> You're the you're you're the one. you're

19:30:13

definitely the one. I have to make sure

19:30:16

that I have all my ducks in line. I need

19:30:19

to talk to my partner who's my fiance.

19:30:21

I'm sure she's going to say, "Yeah, that

19:30:23

looks great." Um, and then let's

19:30:26

schedule a call for tomorrow, maybe the

19:30:29

same time. And then we can start rocking

19:30:31

and rolling.

19:30:32

>> Let's do it. I love that. Let's go

19:30:34

ahead.

19:30:35

>> Time's best for you tomorrow. And

19:30:37

>> let's check my calendar, which is

19:30:39

getting increasingly more and more full

19:30:40

nowadays. If we can do if we can do

19:30:43

before 10:00 a.m. this time, that'd be

19:30:45

helpful for us, but not necessity.

19:30:48

>> Okay. Yeah, let's Do you want to Can we

19:30:50

just do at maybe 10:00 a.m. instead of

19:30:52

where this one was at 11?

19:30:54

>> Yeah, we can.

19:30:55

>> Okay, that would be great for me. Let me

19:30:58

go ahead and put that in here. 10:00

19:30:59

a.m. tomorrow. I'm just going to move

19:31:00

the existing meeting that we have right

19:31:02

now booked for tomorrow.

19:31:04

Um, yeah, I'm not going to push like

19:31:06

we'll do the same link as well. I'm not

19:31:08

going to push like, oh, bro, you got to

19:31:10

show commitment now or anything. Like, I

19:31:12

I'm working with long-term, you know,

19:31:14

partnerships here, so it's like, if you

19:31:15

want to move forward, we'll move

19:31:16

forward. If not, no worries. Um,

19:31:18

>> yeah. I mean, again, I'm ready.

19:31:21

>> Recorded.

19:31:21

>> Hey, buddy.

19:31:23

>> There we go. Hey, Brian.

19:31:25

>> How you doing? This is Paul.

19:31:26

>> How you doing, bud?

19:31:27

>> Hey, it's nice to meet you. My name's

19:31:28

Owen, founder of Bridge Lake Mania. It

19:31:31

is uh great to talk to you guys. Where

19:31:32

are you guys calling out of? It's

19:31:33

Georgia, correct?

19:31:35

>> Savannah.

19:31:36

>> Pennsylvania.

19:31:38

Savannah. Savannah, Georgia.

19:31:39

>> Savannah, Georgia. Right. That's on the

19:31:41

coast, right?

19:31:42

>> Yes.

19:31:42

>> Awesome. I I have one guy in Georgia in

19:31:45

Alpharetta, Georgia.

19:31:47

>> Um right up by Atlanta there. So, um

19:31:51

real quick, I just want to make sure you

19:31:52

guys are business partners, correct?

19:31:54

>> Yes.

19:31:55

>> Okay, awesome. So, we're not going to be

19:31:57

needed to do any like follow-ups with

19:31:58

other business partners and you guys are

19:32:00

your own because I'm just trying to save

19:32:02

time here. I have a lot of calls coming

19:32:03

in.

19:32:05

Um, so I'm only looking to do like one

19:32:07

call per person pretty much straight

19:32:09

straight shooters. That's cool,

19:32:11

>> right?

19:32:13

>> Awesome. So, why' you guys decide to

19:32:15

take this time with me?

19:32:17

>> We we want to see what you have to

19:32:18

offer.

19:32:20

>> Oh, yeah.

19:32:22

Is that it? Are you guys uh

19:32:27

I mean, I don't know. I'm assuming you

19:32:29

see a lot of these ads around. You know

19:32:30

what I mean?

19:32:31

>> Yeah, we do. We see a lot of them

19:32:32

around. Yeah, I done been with Home

19:32:33

Advisors, Angie's, all all that crap. It

19:32:37

didn't work out for me.

19:32:38

>> Yeah. Yeah, it's bad. Have you been with

19:32:41

Angie before?

19:32:43

>> Oh, yeah. Twice. They suckered me twice.

19:32:46

>> Really?

19:32:47

>> How did that go?

19:32:48

>> Then when I got bought Home Advisor and

19:32:50

Angie bought each other, then there was

19:32:52

competition. Then there wasn't.

19:32:54

>> Yeah. Now they're like combined.

19:32:55

>> Yep.

19:32:56

>> Yep.

19:32:58

Okay, cool. So, what are your guys'

19:33:00

goals in general? Like what's what are

19:33:02

you looking for out of a partnership

19:33:03

that looks like this? Um

19:33:07

yeah,

19:33:08

>> I'm trying to figure out what you what

19:33:09

you what you what are you doing

19:33:11

different than they did.

19:33:13

>> Okay, I got you. What are you guys

19:33:16

currently doing right now to get new

19:33:17

work in?

19:33:19

>> We're basically word of mouth.

19:33:22

>> Okay, so just only only word of mouth,

19:33:24

right?

19:33:24

>> Yeah, but we also had a hurricane come

19:33:26

through, so we're super

19:33:28

>> Okay. Right. But eventually that's going

19:33:31

to slow down. Correct.

19:33:32

>> Right.

19:33:33

>> Right. Yeah. That's I was actually in

19:33:35

Florida when that happened. I was pretty

19:33:37

close to it. I was in Gainesville, so I

19:33:38

had to I had to fly up to Michigan.

19:33:40

That's where I'm at right now. Um but

19:33:43

just to kind of jump in here. Everything

19:33:44

I do is pretty custom. So I don't really

19:33:48

want to throw a bunch of hypothetical

19:33:50

numbers at you and see what sticks. Like

19:33:51

I just want to I need to figure out

19:33:53

what's going on inside of your guys'

19:33:55

business.

19:33:56

um get some more clarity on you guys and

19:33:59

then like

19:34:01

basically because I don't accept

19:34:03

everyone. I can't I only take two people

19:34:05

per state. I already have one person in

19:34:07

Georgia. So I got to make sure that you

19:34:08

guys are like straight shooter. You guys

19:34:10

are making enough. You guys are crushing

19:34:12

it already. Um if it's a good fit,

19:34:15

awesome. I'll show you all my stuff and

19:34:18

basically answer all your questions. If

19:34:21

not, no worries. But um I'm not looking

19:34:25

to do the let me talk to my dog, my

19:34:27

wife, my cat. I just want to look for

19:34:29

straight shooters. Um and either you

19:34:33

look if things look good and you guys

19:34:34

like what I have to offer, you can even

19:34:36

get onboarded on this call today. If

19:34:38

not, we can always part ways as friends.

19:34:39

There's no no worries on my end. Um but

19:34:43

is it impossible to like come down to

19:34:45

like a solid yes or no by the end of the

19:34:47

call today? If you say what I want to

19:34:50

hear, yeah,

19:34:52

>> anything's possible.

19:34:53

>> Anything is possible. Well, cool. So,

19:34:55

you guys are mainly getting word through

19:34:56

word of mouth. Um, why are we on the

19:35:00

call today if you guys are getting like

19:35:01

more and more busy here?

19:35:04

>> Well, we keep seeing these um ads uh

19:35:08

posting about um generating business or

19:35:11

whatever the case may be. And but we

19:35:14

don't want to dump a lot of money into

19:35:16

something that people are going to just

19:35:18

feed to everybody else. You get what I'm

19:35:21

saying?

19:35:22

>> So what what's actually going on is you

19:35:25

have these companies that are putting

19:35:28

ads out saying that they can generate

19:35:30

business or saying [clears throat] that

19:35:32

they can pay you per

19:35:35

job or I mean you pay them per job or

19:35:37

whatever the case may be and that's

19:35:39

fine. But when everybody's getting the

19:35:43

same leads, it's not fine.

19:35:45

>> Yeah, totally. Yeah.

19:35:47

Yeah. Are you guys You guys have a lot

19:35:49

of experience with that, right?

19:35:50

>> Yes.

19:35:52

>> Yeah. How How is that like you guys get

19:35:54

people that already have contracts

19:35:56

signed, etc.?

19:35:58

>> Well, from time to time, you do or you

19:35:59

have five or six different people, five

19:36:01

or six different roofing companies going

19:36:02

to the same job, you know, about

19:36:06

the same issues. So, I mean, you're not

19:36:09

getting any new leads. The leads aren't

19:36:12

just being distributed throughout

19:36:13

everything throughout every company in

19:36:14

Savannah.

19:36:16

>> Yeah. They're pretty much price hunters,

19:36:17

too, as well,

19:36:18

>> right?

19:36:19

>> Yeah. I get that with a lot of my guys

19:36:21

that have been with Angie and all them.

19:36:24

Yeah. I do everything pretty much

19:36:25

totally exclusive. So, directly from

19:36:27

your social media accounts. Um, so

19:36:30

there's really no way to for me to do

19:36:32

that. Like I, like I said, I have one

19:36:34

guy in Georgia, that's it right now.

19:36:37

Um,

19:36:38

okay. Are you guys aware of like your

19:36:41

cost per acquisition and all these

19:36:43

numbers that you kind of need to know or

19:36:47

like for example, how much it cost for

19:36:48

you guys to get a new customer?

19:36:50

>> That is a different cost.

19:36:52

>> Yeah, because you guys are pretty much

19:36:54

word of mouth. So, you don't really have

19:36:55

like a like a money like you like for

19:36:58

me, for example, for my business, I

19:36:59

spend like $700 to get a new customer

19:37:02

essentially.

19:37:04

Um, you guys don't have anything like

19:37:06

that yet.

19:37:08

>> What do you mean 700? What are you

19:37:10

saying?

19:37:11

>> Well, I'm just asking if you guys know

19:37:13

how much it cost for you to get a new

19:37:14

customer.

19:37:17

>> Don't cost me anything if they call me

19:37:18

and I go to their house and sell them a

19:37:20

job.

19:37:21

>> Right. Right.

19:37:25

>> Okay. Well, how many jobs are you guys

19:37:27

doing a month right now?

19:37:30

I mean, well, right now we got four of

19:37:32

them this week. So, I mean, you know, it

19:37:35

just it's periodically I mean, it's

19:37:37

getting them on schedule at the moment.

19:37:41

>> Yeah, totally. Okay. And I like

19:37:43

currently month-to-month revenue that's

19:37:44

looking like what?

19:37:47

>> 550K.

19:37:49

>> Okay. Okay. Month. So, year we can

19:37:52

safely assume it's above, you know, 600

19:37:55

500.

19:37:57

>> Yes.

19:37:58

>> Awesome. Cool. And then so like coming

19:38:01

into 2024 here or I guess now 2025,

19:38:05

what are you guys looking to be at?

19:38:07

Right? Because obviously winter slows

19:38:08

down. The election season kind of sucks,

19:38:10

but what are you guys looking to be at

19:38:13

um coming into 2025 here?

19:38:19

>> That's just kind of like a I want to be

19:38:20

as big as I can be. You know what I

19:38:22

mean?

19:38:24

>> Yeah. Can you guys take on all that?

19:38:26

>> Oh, yeah.

19:38:27

>> Oh, yeah. We can we can Yeah. Awesome.

19:38:31

So, you have really no limitation as far

19:38:32

as jobs go. You can just take on as much

19:38:34

as come like comes towards you.

19:38:36

>> That's right. That's right.

19:38:38

>> Okay. Good. Good to know. I understand.

19:38:40

So,

19:38:41

all right. Cool. So, how many leads a

19:38:45

month are you guys usually getting? I'm

19:38:46

just trying to get a better

19:38:47

understanding about you guys really

19:38:48

quickly. Um, so far I like what I hear

19:38:50

like you guys are making enough. You

19:38:52

guys are doing the right things. You

19:38:53

guys are crushing it. seems like.

19:38:56

>> How many leads a month are you guys

19:38:58

usually getting just organically, right?

19:39:02

>> Well, it's kind of tricky because we got

19:39:06

we work for four or five rental

19:39:08

companies, you know what I mean?

19:39:11

>> We got we got real estate agents to work

19:39:13

for. They sell something, they buy

19:39:14

something, and and that just keeps us

19:39:16

busy.

19:39:16

>> Yeah. Contractors. Um

19:39:18

>> Yeah. I mean,

19:39:19

>> what you need to understand is I used to

19:39:21

own half a roof crafters and then uh

19:39:24

I've been in business with PM roofing

19:39:26

for six years now and then me and

19:39:29

Brian's open this other company up just

19:39:31

so I could we can distribute, you know,

19:39:34

what's happening and my son's also got a

19:39:38

company. So, we're kind of like kind of

19:39:40

like three companies into one, you know

19:39:42

what I mean? So, we're just trying to

19:39:44

we're just

19:39:45

>> it's like a hub, I guess.

19:39:46

>> Yeah. Yeah, we got like sister

19:39:48

companies. You know what I'm saying?

19:39:49

Somebody needs three beds, we got three

19:39:51

different roofing companies.

19:39:53

So, I mean that that's basically what

19:39:56

we're doing.

19:39:57

>> Okay. So,

19:39:59

I'm I'm a little confused then. Like, I

19:40:01

guess if you have three if you got

19:40:03

multiple sister companies, then like

19:40:06

I mean are you guys distributing the

19:40:08

leads to all of you guys or is that how

19:40:09

how does that work?

19:40:10

>> Well, one's my son, one's my brother.

19:40:13

So, it's it's pretty

19:40:14

>> it's just us.

19:40:16

>> Yeah. You know what I mean?

19:40:17

>> Yeah. So,

19:40:20

>> see, we do we have remodeling as well.

19:40:22

So, we do remodeling, we also do roofing

19:40:26

and all of the but all of the companies

19:40:28

are kind of merged together.

19:40:31

>> Handle a bunch of different things, but

19:40:33

we we handle mostly we handle most of

19:40:36

the roofing and then we have another

19:40:38

remodeling thing and um you know, it's

19:40:41

just it's a rotating it's a revolving

19:40:44

little system that we have. Yeah,

19:40:46

totally get you.

19:40:46

>> Okay, that makes sense. All right, so

19:40:49

how long ago were you guys with Angie?

19:40:52

Um, and how long were you with them for?

19:40:56

>> I was with him for two years, I guess.

19:40:59

>> You're with them for two years.

19:41:02

>> How much did you guys make from them?

19:41:04

>> Well, the first the first year wasn't

19:41:06

bad. I mean, I got some really nice flat

19:41:09

roots out of the deal. You know what I

19:41:10

mean? They sent me the people that and

19:41:12

then when they merged it got I was with

19:41:15

Home Advisory Any before they merged

19:41:18

and then that I would just start getting

19:41:20

the same leads this that and the other.

19:41:22

I'm spending $3,000 a month and now I'm

19:41:26

not getting anything. Ghost leads,

19:41:28

people don't call me back and I just

19:41:31

cancel.

19:41:32

>> So that's point.

19:41:36

>> Yeah, it's bad. It's hard,

19:41:40

you know, put so much into something and

19:41:42

then just to get nothing. Um,

19:41:45

okay. Well, I see where you guys are at.

19:41:46

You guys are doing good. Um,

19:41:49

it seems like you guys put a decent

19:41:50

amount of thought into this.

19:41:52

Um, I guess my question is is that like

19:41:57

I mean, because we could have been

19:41:58

talking like three months ago when the

19:42:00

hurricane wasn't coming. We could have

19:42:01

been talking like three months from now.

19:42:03

Like why now specifically? I know you

19:42:06

saw my ad, but like you guys wouldn't be

19:42:09

here if you didn't need more work.

19:42:10

Correct.

19:42:11

>> This is the thing. This is a new

19:42:13

company, me and him open. And he wants

19:42:16

>> he want to see what he can get. I mean,

19:42:19

I'm I I think it's all

19:42:22

I tell him all the time, don't do that.

19:42:25

It ain't It ain't because they always

19:42:27

fail. No matter what we do, they fail.

19:42:30

So he's took it upon himself to find

19:42:33

you. Find something that don't fail. You

19:42:36

understand what I'm saying?

19:42:37

>> Yeah.

19:42:37

>> Because you're sitting in Michigan

19:42:39

getting me leaves in my hometown. That

19:42:42

that you know what I mean? So that

19:42:46

>> I feel that way about it. But he's see

19:42:49

I'm not a computerized guy. I'm horse

19:42:51

and buggy. I still write my stuff up on

19:42:53

paper. He's going to try to be

19:42:55

computerized. So he's trying to get me

19:42:57

into the

19:43:00

>> I'm trying to update him.

19:43:02

>> Yeah, he's trying. He's trying to trying

19:43:04

[laughter] He Yeah, he's trying to

19:43:05

update me like you do your phone. I'm

19:43:07

just setting my ways. I've been doing

19:43:08

this for 40 years.

19:43:09

>> Listen, this is this is basically the

19:43:11

This is basically it in a nutshell.

19:43:14

Okay. When I started roofing, I started

19:43:15

roofing with his brother. This I started

19:43:17

at 15 years old. They've been in

19:43:19

business long before I ever came into

19:43:21

the picture. You know what I'm saying?

19:43:24

So everything that he has going on, he's

19:43:26

got going on on word of mouth, on the

19:43:30

history of their business and what they

19:43:32

produce for people. Okay? I know that

19:43:35

today's generation is all about being on

19:43:38

the internet, have helping get leads,

19:43:41

being advertised, being this, being

19:43:43

that. And that's just the way things

19:43:45

are. You know what I'm saying? So it

19:43:49

what I mean you know and we have a 14y

19:43:51

old that's all into computers and d and

19:43:55

and I mean you just seeing how much work

19:43:57

these other individuals these new

19:43:59

companies are generating and we're

19:44:01

trying to figure out how they are

19:44:03

generating all of this extra they're

19:44:06

like

19:44:07

>> people that we don't even we've never

19:44:09

even heard of in Savannah that are

19:44:11

roofing are doing crazy numbers

19:44:14

>> and it's before the hurricane. Yeah,

19:44:16

before the hurricane. So, this started

19:44:18

this actually started when we opened

19:44:20

SEC. We actually opened SEC prior to the

19:44:23

hurricane. It just happened to fall all

19:44:25

in line with each other. And so, this is

19:44:28

something that I've been searching and I

19:44:29

just I didn't really realize that I was

19:44:32

going to put oursel in a situation to

19:44:33

where we was going to have a Zoom

19:44:34

meeting today. It was going to happen

19:44:36

that quick, but it did. And so, now

19:44:39

we're going to take the opportunity to

19:44:40

see what we can get out of it.

19:44:42

>> Yeah, no worries. Yeah, you guys

19:44:43

definitely came to the right place. my

19:44:45

guys on average in the first 45 days has

19:44:48

$60,000.

19:44:50

Um, that's what I've seen. So, I mean,

19:44:53

like I said though, you guys have been

19:44:54

talking a lot about your stuff, your

19:44:56

company. I appreciate all the context. I

19:44:59

just want to preface though that I'm I'm

19:45:00

not a roofing professional. Like, I like

19:45:02

like you said, like you guys said, you

19:45:05

guys your bread and butter is word of

19:45:07

mouth. Your bread and butter is getting

19:45:08

those roofs on jobs. You're you know, I

19:45:11

don't know the best jingles. I don't

19:45:12

know the best materials. I don't know

19:45:13

how to place them. I don't know how to

19:45:15

cut corners. But what I do know is how

19:45:17

to market for these companies.

19:45:19

>> Okay. Because

19:45:20

>> that's why we calling you.

19:45:22

>> That's why that's

19:45:23

>> because we don't know

19:45:25

>> me. I'm not I'm not a marketing having a

19:45:29

a domain on the all that stuff is just

19:45:35

nothing to me.

19:45:36

>> I mean, right now we need additional

19:45:37

trucks to help do the work, but what is

19:45:40

going on? We're we're ready to to

19:45:43

incorporate all of that into everything.

19:45:45

You know what I'm saying?

19:45:46

>> So,

19:45:46

>> perfect. So, if everything looked good

19:45:48

on today's call, you'd be ready to jump

19:45:50

on and like get work.

19:45:52

>> Yeah.

19:45:53

>> Awesome. Hell yeah.

19:45:55

>> Cool. Okay. Awesome. I took I was I've

19:45:57

been taking a few notes like on the set

19:45:59

here. Um you did mention you have like a

19:46:01

notepad or something by you, correct?

19:46:04

>> Yes.

19:46:04

>> Awesome. Cool. Yeah. So, anything that I

19:46:07

say, um, I would recommend writing some

19:46:10

of it down just so you know, like the

19:46:12

results of what you guys can expect to

19:46:14

get from me, as well as just details.

19:46:16

And at any point, just ask me questions

19:46:18

about how things go. Um, or ask me any

19:46:22

questions, interrupt me, etc.

19:46:25

>> Context about me when you guys are

19:46:27

ready.

19:46:32

>> Oh, good. We got loaded on the back of

19:46:35

the dump trailer. We just

19:46:38

All right.

19:46:40

>> All right. So, context about me really

19:46:43

quickly. Like I said, my name is Owen

19:46:44

Renlin. I've been doing this for two and

19:46:46

a half years. Did you guys get a chance

19:46:48

to check out the video beforehand?

19:46:50

>> No, we did not. We have been We had a

19:46:52

lot going on yesterday. And

19:46:55

>> Okay, no worries. I'm going to quickly

19:46:57

screen share and show you it just

19:46:58

because I like to make sure all the guys

19:47:00

that go through the process of talking

19:47:01

to me, you see it.

19:47:03

Um,

19:47:05

here's what that looks like.

19:47:08

So, basically, it's a video. Um, I'm not

19:47:12

going to play the video for you guys all

19:47:14

right now. But essentially, it goes over

19:47:17

the fact that my dad is a roofing

19:47:19

contractor, etc.

19:47:21

I've budget I've managed over 140,000 of

19:47:24

advertising budget. Now, it's about

19:47:26

220,000. Um, I've been seen on the Globe

19:47:28

and Mail, Fox News, Benzingo, Bar Chart,

19:47:31

uh, like these articles right here.

19:47:33

That's me right there.

19:47:35

Um,

19:47:37

and essentially I have just obviously

19:47:39

some nice reviews on here, my some guys.

19:47:42

I don't have my Georgia guy on there,

19:47:44

but um, it's Don at DJK Restoration.

19:47:47

He's in Alfred, Georgia. He's a great

19:47:49

guy. Um, but yeah, so that is just the

19:47:52

video I wanted to make sure you guys

19:47:53

have seen um or at least just checked

19:47:56

out beforehand.

19:47:59

>> Just some social proof to make sure you

19:48:00

guys know I'm legit. I've been doing

19:48:01

this for about two and a half years

19:48:03

though. Um, like I said, I've been doing

19:48:05

it because my dad was a roofing

19:48:06

contractor. He didn't get much work and

19:48:08

like you said, I was really good at

19:48:09

stuff online stuff and marketing as I

19:48:12

was working with the gym. Um, but

19:48:15

basically I can get you guys consistent

19:48:18

work, consistent leads coming through.

19:48:21

And I'm going to go ahead and, if it's

19:48:22

cool with you, screen share so you guys

19:48:24

can actually see my process a little

19:48:26

bit.

19:48:28

It's like a three-step process. It's

19:48:30

super super super simple.

19:48:34

Let me go ahead and screen share and see

19:48:35

if I can Zoom will let me do this here.

19:48:40

[clears throat]

19:48:41

Awesome. Okay. So, first things first,

19:48:45

what do you guys know about the social

19:48:47

media advertising in general?

19:48:50

>> Well, we don't know a whole lot. That's

19:48:51

why we're talking to you about this to

19:48:52

be honest.

19:48:53

>> That's perfect. Exactly right. Exactly

19:48:55

right. Um, first things

19:49:01

>> I don't believe in.

19:49:05

>> Once you see how many jobs I can get

19:49:07

you,

19:49:07

>> the whole world has just revolved into a

19:49:09

social media platform.

19:49:11

>> Yeah. And I And he doesn't understand

19:49:12

it.

19:49:13

>> I don't get it.

19:49:13

>> He got his first Facebook account what,

19:49:16

a month ago.

19:49:16

>> Yeah. I mean, I I'm 57 years old and got

19:49:19

a Facebook.

19:49:21

[laughter]

19:49:23

>> Well, that's why you guys are talking to

19:49:24

me, so no worries. Um, okay. First

19:49:27

things first, I have three steps in the

19:49:30

process. Okay. The first thing is I do a

19:49:35

lot to make sure that these are

19:49:36

qualified people that are coming to you.

19:49:39

Okay. So, how that looks is essentially

19:49:43

going on Zillow

19:49:45

and crossing out the areas that don't

19:49:47

make a lot of money in your area. So,

19:49:49

the neighborhoods that don't make a lot

19:49:50

of money. And I basically don't target

19:49:53

those specific areas.

19:49:57

Okay, that's the first thing. And then

19:49:58

the second thing is every time someone

19:50:01

fills out their information on the form,

19:50:04

essentially they would have all these

19:50:07

text messages just to get them to reply.

19:50:09

The goal is to get them to reply, right?

19:50:11

You want a responsive person that's

19:50:12

responding to you. Um,

19:50:16

also I take them through a whole

19:50:17

qualification process like this,

19:50:21

which asks what describes their home.

19:50:24

You get this information, by the way. So

19:50:26

even if it's commercial, when they want

19:50:28

the project done, how they're hoping to

19:50:30

pay for it, and then then they put their

19:50:32

information. So you get all that

19:50:34

information obviously about them before

19:50:36

you even contact them at all. The second

19:50:39

thing I do is basically I run my ads

19:50:43

through Instagram and like you guys

19:50:45

said, Facebook.

19:50:48

I'm assuming you guys have seen a lot of

19:50:50

ads on Instagram and Facebook. That's

19:50:52

how you me that's how well it works cuz

19:50:55

I use it myself. Now you'll see a lot of

19:50:59

these ads. This is the third thing by

19:51:01

the way. What I do is I make them video

19:51:03

ads instead of picture ads. So you've

19:51:06

probably seen a lot of these before

19:51:08

around the area and honestly they look

19:51:10

pretty scammy and people don't really

19:51:12

click on these. However, people do click

19:51:16

on custommade video ads. So, I will make

19:51:19

a 60-second video that has B-roll about

19:51:22

basically of companies I've collected

19:51:24

over the years and basically have an

19:51:27

offer that says like these guys saved a

19:51:29

certain amount of money. Um, since we're

19:51:31

a small company that doesn't have a ton

19:51:34

of overhead lugging around, etc. So,

19:51:36

what you can expect is essentially

19:51:40

quality leads that actually have the

19:51:42

income to spend your stuff getting

19:51:44

pushed out on your personal business

19:51:46

pages. So, I'm assuming you guys have a

19:51:50

Facebook business page, correct?

19:51:52

>> Absolutely not. Not right now.

19:51:54

>> No worries. I actually have a guy a lot

19:51:56

of lot of guys that come through and

19:51:57

don't have a Facebook page set up yet.

19:52:00

What we do is actually go ahead and set

19:52:01

that up for you on another call as well

19:52:04

because if you're not capitalizing on

19:52:06

Facebook's like world basically, then

19:52:10

there's a lot you're missing out on.

19:52:12

>> Yeah, that's what he keeps telling me. I

19:52:15

see all you going, "Man, we got to get

19:52:16

we got it. We got a I mean I got guys

19:52:19

that work for me got ads on Facebook,

19:52:22

you know what I mean? That used to work

19:52:23

for me. They got their own companies. So

19:52:26

I've raised a lot of roofers in this

19:52:27

town.

19:52:28

>> Nice. Yeah. Yeah. And I I wish that word

19:52:32

of mouth and all that was enough now,

19:52:33

but it's just not.

19:52:37

So essentially what we would go ahead

19:52:39

and do then is get your guys' Facebook

19:52:41

account up and running. obviously get

19:52:43

some reviews and testimonials from

19:52:46

previous customers

19:52:48

um etc. And once that Facebook is built

19:52:51

then I would launch my

19:52:52

>> Okay.

19:52:53

>> Now do you guys have any questions about

19:52:55

that process? I know that you don't

19:52:58

necessarily

19:52:59

>> I'm trying to find out how much does it

19:53:00

cost to get the Facebook account

19:53:02

started? What normally does it run? How

19:53:04

do we do it?

19:53:06

>> Totally. Totally. Totally. Yeah. So I

19:53:08

don't charge you guys to get your

19:53:09

Facebook account up and running.

19:53:12

Um, I don't mind doing that for free.

19:53:14

Now, I do we can run through some of the

19:53:19

logistical things like some of the

19:53:21

numbers and everything if that sounds

19:53:22

good to you guys. But first of all, like

19:53:25

price aside, elephant shape in the room,

19:53:27

whatever the case may be, like is this

19:53:30

something that you guys actually are

19:53:31

looking to do?

19:53:33

>> Yes, we are.

19:53:34

>> Okay, perfect. Okay, awesome. So, first

19:53:37

things first, now is a great time for

19:53:39

that little notepad that you guys saw um

19:53:41

I saw you guys had. Um

19:53:45

first things first is there is a cost

19:53:48

essentially to push that ad out from

19:53:50

your Facebook account to your local

19:53:53

area.

19:53:54

Okay, this is called ad spend. So

19:53:58

basically that ad spend is going to come

19:54:00

out of your cards connected to your

19:54:03

Facebook account every few days. And I

19:54:07

would start you guys off at 40 bucks a

19:54:09

day in ad spend.

19:54:11

Okay? So what this does is like your

19:54:12

operating cost or like your material

19:54:14

cost. Like basically

19:54:17

like for example for my business I spend

19:54:18

$700 a day in ads. Like for you guys I'd

19:54:20

start with $40 a day in ads. It would

19:54:22

basically push out to your the radius of

19:54:24

your area so people can see your ads.

19:54:28

Does that make sense?

19:54:30

>> Yeah.

19:54:32

>> I put that much in the machine.

19:54:36

[clears throat]

19:54:36

>> Oh yeah. Yeah. It's it's it's not bad at

19:54:38

all.

19:54:38

>> I'm playing I'm playing more lottery

19:54:39

than that a day.

19:54:42

>> As you should. Oh, that's funny. Yeah.

19:54:45

I've That's funny. Okay. Well, anyways.

19:54:47

Yeah. 40 bucks a day in ads. That's what

19:54:49

I'm going to start you guys off with.

19:54:50

Any questions about ad spend? This isn't

19:54:53

money that goes to me.

19:54:56

>> Perfect. Okay.

19:54:57

>> Now, for the actual investment with

19:54:59

working with us, what I charge is two

19:55:04

grand upfront and then 50 bucks per lead

19:55:08

that I get you.

19:55:13

So, it's a little bit better than

19:55:14

Angie's 350.

19:55:37

Thomas.

19:55:38

>> Come with them. Come on.

19:55:41

>> You guys know everything you didn't

19:55:42

know.

19:55:44

Essentially, what you'll get out of it,

19:55:45

though.

19:55:47

>> So, so we start out with we pay you two

19:55:49

grand up front.

19:55:50

>> Yes.

19:55:51

>> We're going to tie this to one of our

19:55:52

business cards, right?

19:55:54

>> Yes.

19:55:54

>> Our business account.

19:55:56

>> Yeah.

19:55:58

I'm just asking. I'm just essentially

19:56:00

I'm giving you two grand then you're

19:56:02

going to be $50 for every lead you send

19:56:04

me. How many leads do you think you're

19:56:06

going to send me

19:56:07

>> out of that that ad budget coming into

19:56:10

the winter season? You guys will get 50

19:56:12

leads in three months.

19:56:15

>> 15 leads in three months.

19:56:16

>> 50.

19:56:17

>> That' be 50.

19:56:19

>> Yes.

19:56:20

>> Okay.

19:56:24

Okay.

19:56:27

>> Yep.

19:56:30

>> I'm cool with that.

19:56:32

>> Oh, yeah.

19:56:33

>> It's super simple. What we would

19:56:36

basically do now is get you on a success

19:56:38

call type of thing, whether that's

19:56:40

tomorrow, the day after the setup call.

19:56:42

I'm assuming I'll do that with Brian

19:56:44

because he's more of the techy guy.

19:56:46

>> Yeah. Not me. I'm I'm I'm the I'm the

19:56:49

Roman.

19:56:52

I'm excited because it's going to be

19:56:54

funny to see um your reaction to how

19:56:56

many leads I can get you online. Um

19:57:00

>> it's going to be awesome. You get them,

19:57:02

I'm going to do them.

19:57:03

>> That's right.

19:57:05

>> My job is to get them done. Your job is

19:57:07

to find them.

19:57:09

>> Hold on. Sorry about that.

19:57:11

>> No worries. Can you

19:57:14

>> There we go.

19:57:17

>> All right. That means all I need from

19:57:18

you guys is essentially a card on file

19:57:22

because I'm going to obviously auto bill

19:57:24

you for those leads that come through

19:57:26

and I'm going to send you guys

19:57:29

um information

19:57:31

um as like next steps basically.

19:57:35

So I'm ready when you guys are

19:57:39

>> ready. Y

19:57:42

>> okay.

19:57:45

>> Um

19:57:46

>> I better do this on my not on the paper

19:57:49

cuz my my my sheet of paper is like

19:57:51

full.

19:57:52

>> Okay. I'mma give you the star number.

19:57:56

>> Yeah.

19:57:57

>> But I'm going need you to but I'm going

19:57:58

to need you to give me a minute

19:58:01

to stop

19:58:03

to this bank.

19:58:06

>> Okay. So, you want me to not auto not

19:58:08

auto bill you until you let me know?

19:58:11

>> Well, I mean, well, you can do it this

19:58:12

afternoon. If you can do it this

19:58:14

afternoon after lunch.

19:58:16

>> Oh, yeah. You're I can do it tonight. I

19:58:17

can do it like late tonight. That's

19:58:18

fine.

19:58:21

>> Yeah, we have to make it to the bank to

19:58:22

do some deposits.

19:58:23

>> You're good. All good. Don't worry about

19:58:25

it.

19:58:26

>> Okay. So, you ready for the card?

19:58:28

>> Ready when you are.

19:58:29

>> 4213.

19:58:32

>> Okay. Okay. Awesome. So essentially,

19:58:36

there's like two things I need from you

19:58:38

right now real quick. When's the next

19:58:40

time where you can maybe sit down in

19:58:42

front of your computer so we can set

19:58:43

things up?

19:58:46

>> Um,

19:58:48

damn. Um,

19:58:52

do you work at night? Any

19:58:53

>> I work at night, Saturdays, Sundays,

19:58:56

holidays.

19:58:57

>> Okay. Which could you do it on like uh

19:58:59

can we do it like on a Saturday morning

19:59:01

so we can have our uh our secretary sit

19:59:05

down with us and and and we can keep

19:59:07

everything all in one computer system.

19:59:10

>> Yes, 100%. That would be So you said

19:59:13

Saturday morning, correct?

19:59:14

>> Yes. Saturday morning. It's Saturday

19:59:16

morning. We don't have anything going on

19:59:18

if you don't

19:59:19

>> I also do not. Are you Eastern time if

19:59:22

you're in Georgia?

19:59:23

>> I'm Eastern time. Yes. And I'm gonna say

19:59:25

if uh how long will this take?

19:59:27

>> I would say a safe hour is too safe to

19:59:29

assume.

19:59:30

>> Okay. So, would 10 o'clock be too late

19:59:32

or too early?

19:59:33

>> 10 o'clock is perfect with me. Yeah,

19:59:35

that's awesome.

19:59:36

>> Actually, actually, I have a call at

19:59:38

10:45. So, is there we could go like

19:59:41

9:30? Maybe.

19:59:42

>> 9:30.

19:59:44

>> Okay. I'm going to put you guys in for

19:59:46

9:30.

19:59:48

Um, and then basically I'm also going to

19:59:51

send you a form and then an agreement as

19:59:54

well. Okay. So, you're gonna I I'll make

19:59:57

sure you guys see that. It'll be in your

19:59:58

email. Let me make sure I have the right

20:00:00

email um of you.

20:00:03

So,

20:00:06

yeah, a form I need to fill I need that

20:00:08

form filled out before that call

20:00:09

tomorrow. It'll it'll probably like five

20:00:11

minutes.

20:00:12

>> Okay.

20:00:13

Um,

20:00:15

let me make sure I have the right email

20:00:17

for you guys really quickly though

20:00:21

for now. Sammy B 91220005 at Gmail.

20:00:25

>> Yes, we'll update that. We'll update

20:00:27

that tomorrow morning, but that's a good

20:00:30

that's a good email to write.

20:00:32

>> Okay. Yeah, that's good for now. I will

20:00:33

send the form and agreement to that. And

20:00:36

then essentially tomorrow what we're

20:00:38

going to mainly do is create that

20:00:40

Facebook account and then get me onto

20:00:42

it. That's the goal.

20:00:44

>> Okay.

20:00:45

>> Okay. Everything makes sense?

20:00:47

>> Sounds great.

20:00:48

>> Awesome. I look forward to these next

20:00:50

coming months with you. By the way, that

20:00:52

everything that 2K and stands for three

20:00:55

months. Um obviously at any point if you

20:00:57

guys are finding that like

20:01:00

it does it's fine. Like no worries. You

20:01:02

just let me know and we can figure out

20:01:03

the logistics with that. But

20:01:05

essentially, three months, load you guys

20:01:07

up with leads and then crush it. I'm

20:01:09

excited to get you guys online and your

20:01:11

online profile built out. So,

20:01:13

>> okay.

20:01:14

>> Awesome.

20:01:14

>> So, so, so this is a question that I

20:01:16

have. So, after the three months, then

20:01:18

we start this process all over again or

20:01:20

is it over with or I mean how does the

20:01:23

relationship continue?

20:01:24

>> It always continues. I I don't really

20:01:26

have guys that leave me ever and because

20:01:29

I I'm just good at what I do. But

20:01:31

basically,

20:01:33

it would just continue to be that like

20:01:35

that, you know, 50 bucks per lead. Like

20:01:37

that's it. So,

20:01:38

>> okay. Okay. Awesome. That's awesome. So,

20:01:41

it's just a one time uh I guess family

20:01:44

fee, huh?

20:01:45

>> Yeah, family fee.

20:01:47

First things first, I want to just say

20:01:49

congratulations. Just the fact that

20:01:50

you've made it this far in the video is

20:01:52

actually kind of blowing my mind. Um,

20:01:54

you are probably going to succeed if

20:01:56

it's the case. I'm not going to lie.

20:01:57

Like just having enough willpower to get

20:02:00

through a longass video like this, that

20:02:02

tells me that you have more than the 90%

20:02:05

of people that don't have what it takes

20:02:06

to actually get what they want. You will

20:02:08

probably be one of the ones that

20:02:09

actually did it. And honestly, you

20:02:11

should feel really proud of yourself

20:02:12

because 99.9 probably even more than

20:02:15

that of people will not have gotten this

20:02:17

far. Like I genuinely mean that. So now

20:02:18

in this video, I want to show you how to

20:02:20

get to 10K or $30,000 a month, anywhere

20:02:23

in that range. It's easier than you

20:02:25

think, which is great. Most of it's

20:02:26

based on the fundamental videos and

20:02:28

having a solid system and booking

20:02:29

appointments and closing deals, right?

20:02:30

It's super simple, right? But just for

20:02:32

some motivation, here's a screenshot of

20:02:34

my first ever $10,000 month, $10,000

20:02:36

month. This was like three years ago, I

20:02:39

think. Yeah, 2023, 2024, something like

20:02:41

that. As well as my first ever $10,000

20:02:43

week, which was 2024 as well. So, your

20:02:47

day-to-day structure to go from 0 to

20:02:49

$10,000 a month is literally just

20:02:50

booking appointments every day and

20:02:51

continuing to improve at sales, right?

20:02:53

It took me roughly 20ish sales calls to

20:02:55

sign my first ever client. So, you need

20:02:58

to be very patient with yourself and

20:02:59

remember that regression to the me needs

20:03:00

to hit. So, you need at least 30 sales

20:03:02

calls or so to see what your clos rate

20:03:04

is and to see if there's an issue there.

20:03:06

Now, I'm going to keep this as simple as

20:03:08

possible. Book appointments and close

20:03:10

deals. That's all you do every single

20:03:12

day. Do whatever you can to book

20:03:13

appointments and do whatever you can to

20:03:14

close deals. That's from 0 to 10k a

20:03:16

month. Okay? I promise you it's that

20:03:18

easy. with the client fulfillment module

20:03:20

being as good as it is, like that is all

20:03:21

you have to do to get from $10,000 a

20:03:24

month to $30,000 a month. It's all about

20:03:26

attacking your specific constraints.

20:03:27

Maybe it's fulfillment. Maybe you don't

20:03:29

have a scalable acquisition channel to

20:03:31

book more appointments. Maybe you're not

20:03:32

booking enough appointments from your

20:03:34

ads. Whatever it is, like you will know

20:03:36

your constraint if you pull your

20:03:37

business into metrics and like use the

20:03:40

funnel visual that we had in the

20:03:42

fundamental flow video and to see

20:03:43

exactly what's holding back most of the

20:03:46

water from going through. And oftentimes

20:03:48

it's either an appointment booking issue

20:03:50

or it's a sales issue because even $10

20:03:52

to $30,000 a month for this business is

20:03:54

not a lot. Once again, if you want some

20:03:56

like actual one-on-one help, I don't

20:03:57

offer coaching anymore, but you can

20:03:59

become a go high level affiliate to me

20:04:01

and then there's a weekly call that I

20:04:03

host with a bunch of people on there.

20:04:04

Um, if you want to be a part of those

20:04:06

calls and maybe have a specific

20:04:07

constraint that you think I can help

20:04:08

solve, then those calls are completely

20:04:10

free. Um, just if you become an

20:04:11

affiliate of mine, then you can get

20:04:13

access to them. So, you can always hop

20:04:14

on theirs, but continue to refer back to

20:04:16

this video for everything um in regards

20:04:18

to this business. The fundamentals, how

20:04:20

to scale, how to fulfill, how to run

20:04:21

ads, how to sell, whatever it is, just

20:04:24

refer back to this video because it

20:04:25

probably had everything. But once again,

20:04:27

thank you so much for watching. If you

20:04:29

found any value in this video like

20:04:30

whatsoever, like, subscribe. It really

20:04:33

doesn't cost anything or take anything

20:04:34

from you. Takes maybe a couple seconds

20:04:35

and this video took a long time for me

20:04:37

to put together. Share it with others.

20:04:39

Like, literally text other people this

20:04:40

video if you genuinely think it can help

20:04:42

them. And if you made it this far in the

20:04:43

video, comment thanks in all caps

20:04:46

because I'm honestly curious to see like

20:04:47

how many people actually get through to

20:04:49

this whole thing. And if you want the

20:04:50

resources and documents from this video,

20:04:53

um, like bonus-wise, sign up to go high

20:04:54

level with my link. And man, that's

20:04:57

pretty much it. So, I appreciate you for

20:04:59

watching this video. And yeah, I'll

20:05:00

probably just documenting my progress

20:05:02

into scaling my agency. So, I hope you

20:05:04

guys enjoyed and I will see you in the

20:05:06

next one. So, I hope you have the best

20:05:07

day ever. Good luck. And I'm reading for

More transcripts

Explore other videos transcribed with YouTLDR.

Get the TLDR of any YouTube video

Transcribe, summarize, and repurpose videos in 125+ languages — free, no signup required.

Try YouTLDR Free